"Great Budget Hotel"
Hotel excellent in all respects.Genuine Hotels.com guest review
Response by Holiday Inn Express London - Earl's Court Dear Jim, Thank you for your feedback about your stay and that you found the hotel excellent in all aspects. I am glad the hotel met your expectations and hope you will visit us again when you come to London in the near future. Kind Regards Tina Palm Deputy General Manager
Stayed in the hotel for a girls getaway. The hotel was a 15 minute walk from Earl's Court Tube station, but only a 8 minute walk from West Kensington or West Brompton tube stations. It was convenient for several tube lines. The staff was very friendly. It was raining and my friend jokingly asked if she would let us borrow her personal umbrella and the […] staff member was actually going to loan us her personal umbrella. We were able to check in early. The rooms were average size, clean, comfortable, quiet, and had free wifi. The free breakfast was standard, but filling with cereals, yogurt, meats, eggs, sausage, breads, juices, coffee, and tea. We had an evening flight and the hotel held our bags while we ventured out into the city. We arrived back to the hotel to relax in the lobby before leaving to catch our flight. The lobby and bar were cozy with a variety of drinks. We charged our phones on the wall outlets and headed out. Better find than some more expensive hotels in the area. I would definitely go back! Read moreGenuine Hotels.com guest review
"Good value for money"
By London standards this is good value for money with breakfast and wifi includedGenuine Hotels.com guest review
"Nice Hotel - Poor Air Conditioner"
The hotel is basic but nice. Breakfast had a good choice, however the hot food wasn't great. It's located about a 10 minute walk from the West Kensington tube stop which is very handy. The air conditioner in our room was very poor and as a result, the room was too warm (except for directly in front of the a/c). Overall was nice though and I would probably […] stay again. Read moreGenuine Hotels.com guest review
"Good option for when all you need is a bed"
We were 4 families totally 13 people all together spending a week in London. The hotel is reasonably well located - a short 5min walk to either West Brompton or West Kensington tube stations with enough shops nearby if needing to replenish travel accessories - and suited our needs of an economic place to stay that was comfortable enough to relax/recharge […] in after a day's sightseeing. There's free-wifi and excellent service from the staff (quick, efficient, friendly and service-minded). The buffet breakfast was included in the room rate, but was limited in what it offered. However, as this is an 'Express' hotel, this is to be expected. Overall, a good experience and we would definitely recommend this hotel to those travellers who a need an economical, stress-free place to stay that is easy enough to move about in London from. Read moreGenuine Hotels.com guest review
"Great value for the money"
Was very happy....The breakfast was very good.Genuine Hotels.com guest review
"Always a Good Stay"
Use this hotel over 50+ nights per year. A typical Holiday Inn, but has all that I need and great location for my business needs. Staff always polite and helpful.Genuine Hotels.com guest review
"good hotel close to Queens Tennis Club"
Booked this hotel due to proximity to Queens Tennis Club in West Kensington area of London; 10 minutes walk from the grounds, 5 minutes walk from Ibis Hotel restaurant for dinner (would highly recommend), 5 minutes walk from drop-off and pick-up point by Easybus - stress free trip to London. Staff were extremely helpful and could not do enough for us, […] starting with showing how to use the air-con, supplying soap, helping with directions, storing our luggage after check-out, willing to move us to a different building where we could have open windows. Enjoyed our stay and would happily go back. Read moreGenuine Expedia guest review
"Functional hotel good location"
I chose the hotel for it's location and reasonable price so facilities and comfort weren't the overriding concern. That said, our family of five managed in one room. The breakfast was limited in choice but there was no lack. Location was ideal for my needs (renew my passport) and it also suited in going to the nearby museums. Overall, it fit the bill […] and did what it said on the label. Read moreGenuine Expedia guest review
"Nice clean hotel"
It's a nice and clean hotel, not centrally located though. You have to walk 15min either way for the tube. Bus is right outside the hotel. The breakfast was okay. We traveled the whole city everyday so I guess it didn't matter where it was. I would recommend this hotel though.Genuine Expedia guest review
"Nice clean hotel close to tube"
Perfect hotel for when visiting the London sites near west kensington tube station with great buffet breakfast to fill you up before you start your daily site seeingGenuine Expedia guest review
You know what you are getting from a Holiday inn Express. Clean room, shower, nice staff… there are no frills at breakfast or in the bedrooms. I knew that when I booked the room. Good location for Earls court and restaurants in Fulham.Genuine Hotels.com guest review
"Need some air!"
In the interests of saving energy, the AC is shut off when you leave your room - unless you have two room keys. You can't open the window, so while you are out for the evening, the room can get quite hot. The AC in our room did not pump out much cool air, so the room was rather stifling for most of the night (finally cool by 5 am). It's a solid 5 mins […] walk from West Kensington tube station, which is a bit far for dragging a suitcase. The room was very small for two people with two suitcases. Would be fine for a single person. Read moreGenuine Expedia guest review
"Clean and convenient"
Very handy for attending an event at Earls Court. Hotel was clean and staff were very courteous. Booked well in advance to get a good rate.Genuine Expedia guest review
"Excellent nights sleep."
Good clean room, comfortable beds, delicious breakfast, great value for money, conventient for al transport.Genuine Expedia guest review
The room we had was in the annex side, a newly renovated building. It was very clean. The hotel is about a 10 min walk to the subway......few stops away from attractions. The breakfast was what you expect for holiday Inn. ...reasonable.Genuine Expedia guest review
Good location with respect to easy Access to public transportation and nearby shops. The room was not so clean after housekeeping and breakfast was of poor quality (instant coffee and sort of fake sausages and eggs)Genuine Hotels.com guest review
"Modern, clean, VFM hotel"
We stayed during half term with 2 kids. the room was great as we could get all 4 of us in one family room which was great value for money. The hotel is modern and clean and also a bonus that breakfast is included. We used the car park for overnight parking which isn't cheap, but compared to other places in London, is very reasonable. The hotel is about […] half an hours walk from the museums in Knightsbridge (natural history & science) or about £10 - £13 in a taxi. all in all, a nice place and I would return. The reception staff are very helpful too!! Read moreGenuine Expedia guest review
Great room and staff pity about the foodGenuine Hotels.com guest review
"Good 2 day stay in London."
We like Holiday Inn Express. It was not the hottest neighbourhood, but connections were good.Genuine Hotels.com guest review
"Easy to access"
quality breakfast!! the absence of kitchen at the hotel is balanced by an outside catering delivered to your room. They also offer the service of a local take away/pizza delivery service, extremely handy at 00.30!!!Genuine Expedia guest review
"Suits its purpose"
A pleasant hotel with welcoming efficient staff. Room was clean and ready on arrival. Beds rather lumpy and difficult to control the temperature in the room so very warm. Quiet from Road noise but could hear people in other rooms and in the corridor. Breakfast very nice and plenty of choiceGenuine Expedia guest review
"Excellent hotel at a budget price"
Very good hotel with extremely helpful staff Decent breakfast but make sure you get down early to avoid the queues!Genuine Expedia guest review
"only disappointment was breakfast"
Breakfast wasnt great - I dont eat dairy was no granola or fruit and hot breakfast was scrambled eggs sausage and beans no bacon ! Good location 5 mins to tube - reasonable price and room size for londonGenuine Hotels.com guest review
"Nice hotel, great location"
We spent 3 nights in this hotel in a family room. The hotel was nice and clean, the staff were friendly and helpful and it had excellent links to all the major sights in central London. We had a nice breakfast every morning, which included some hot food as well as the promised continental breakfast, and although the hotel restaurant did not serve evening […] meals there was a lovely Italian restaurant nearby, as well as plenty of shops and take-aways. We would definitely recommend this hotel to others. Read moreGenuine Expedia guest review
Overall it was what you would expect from a Holiday inn express, the only thing that let it down was some of the reception/bar staff didn't seem to keen to serve soft drinks midday.Genuine Hotels.com guest review
Quick Check in and Check out. Simple breakfast and great service .Excellent option for a Business traveller having work around Earl's court or Kensington. Tube travel is 1 changeover to any central location.Genuine Hotels.com guest review
"Good breakfast, near underground, staff friendly"
I'll choose this hotel again next time. Perfect for a family.Genuine Expedia guest review
The staff were all very helpful and the room was a decent size and comfortable. The free breakfast was decent quality and we were able to leave our bags there after we had checked out and went site seeing which was handy.Genuine Expedia guest review
Response by Holiday Inn Express London - Earl's Court Thank you so much for taking the time to write a review about your stay here with us at the Holiday Inn Express - London Earls Court Hotel. I am so pleased you liked the hotel and that you found the staff helpful. Your comments really help us to understand what is working and what we need to do improve. I do hope that you have the opportunity to stay with us again soon. Kind Regards Tina Palm Deputy General Manager
"Affordable hotel for the family on theatre trip."
Good value for money with breakfast included in the price!Genuine Expedia guest review
Response by Holiday Inn Express London - Earl's Court Thank you so much for taking the time to write a review about your stay here at the Holiday Inn Express - London Earls Court Hotel. I'm glad that you found the location was good, close to the tube stations and the reception team friendly and helpful. Your comments are really valuable to us as they really show us how we are doing and what we need to do to improve. Kind Regards Tina Palm Deputy General Manager
Staff were really good to us at this hotel. Everything we asked for was no trouble. Breakfast was very good. Looking after our luggage made our London stay-a no would have ruined it! Even got the valuables back we left in the room! Only 'bad' thing-we need a bigger bed! Don't Ask!Genuine Hotels.com guest review
Response by Holiday Inn Express London - Earl's Court Dear the2gees, I am pleased you enjoyed your stay here with us and that you like the service provided by my team. We look forward to welcoming you back and thank you choosing to stay with us. Kind Regards Tina Palm Deputy General Manager
We had a 2 night break away with the family. The hotel was really pleasant, staff extremely friendly, rooms were basis but fine for a base to get your head down!!! Breakfast substantial, kids loved the self service! Overall a fab stay.Genuine Expedia guest review
"nice hotel close and accessible to train and bus."
we just noticed that the buffet breakfast area is too small end up having long queu due to the set up of the food serve. but otherwise we enjoy our stay.Genuine Expedia guest review
Have stayed here several times and am always happy! Rooms clean, service excellent, great location!Genuine Hotels.com guest review
We stayed at Earls Court during a half term break with the kids. Picked due its locality to central London and hotel has its own parking. Family room was cosy, but more than adequate. Breakfast included for 4 at a great inclusive rate. Parking a real bonus, but we realise we were lucky to get in as really limited for spaces. Hotel was clean. Very busy […] at breakfast, but great. Would definately stay there again. Read moreGenuine Hotels.com guest review
"Short break at Earls Court Hotel"
We stayed for 2 nights in a family room to see the London sights, although I wish I stayed longer. The hotel was in a quiet area and conveniently located 10 to 15 minutes from West Kensington Underground tube station which takes you into London on the District line in about 15 minutes from set off. The station is in zone 2 with zone 1 being the heart […] of London. So I would recommend as we did buy an Oyster card each for £7.00 per person for unlimited travel up to zone 2. Children travel for free under 15 years old. Although I never visited the area before there were plenty of shops like TESCO Metro, CO-OP and local general stores as well as pubs and restaurants/ takeaways within the vicinity of the Hotel. The Hotel is modern, clean with smart appearance. Breakfast was lovely with plenty of choice including cold and hot food. The tables were cleared and cleaned promptly after guests left by attentive staff. The staff as a whole were all most helpful and friendly. My only minor issue were our mattress was soft, we are used to a harder mattress at home but that is only our personal preference and don't let that put you of staying at the hotel. I will stay again as location to inner London was excellent and the hotel was very good. Read moreGenuine Hotels.com guest review
"To see Chelsea game and visit Sciene museum."
Staff were very friendly and helpful, lovely breakfast, well stocked up. The room was spotless. Very convenient and excellent value, will be back! Great family hotelGenuine Hotels.com guest review
"HIE Earl's Court, near Stamford Bridge"
Close to the Bridge, convenient location. Short walk to restaurants. Know what you're going to get with HIE. Pleasant experience and comfortable stay.Genuine Expedia guest review
"For a reasonable price..."
For a reasonable price - this is a quite ok hotel. I have to say they have the most kind staff. All of them. This is definitely the strongest advantage.Genuine Hotels.com guest review
"Great service/ poor hotel"
The staff were fantastic, very helpful and always went out their way to assist. It's a shame that the hotel lets them down. The beds were far too soft and it could almost be mistaken for a water bed, the sofa bed was also very old and you can feel the metal frame poking in your back. The main areas of the bathroom (sink/shower) were fairly clean although […] under the sink and toilet area weren't of the same standard. Our shower also leaked so left a big puddle on the bathroom floor. Location isn't ideal if you are looking for something close to central London, subway is easy enough but not recommended if travelling with baby and/or pushchair. Surrounding area didn't have a good vibe and generally felt a bit uncomfortable walkng from the subway to hotel at night. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express London - Earl's Court Dear Pauline, Thank you for taking the time to write a review about your stay, I am glad you like the staff and i am sorry you felt the hotel itself let them down. We really appreciate your comments as they help us to really understand how we are doing and what we need to do to improve. I do hope that you choose to come and stay with us again in the future. Kind Regards Shaun Fitzgerald General Manager
"Very convenient location."
. Overall good experience and reception staff are friendly and helpful.Genuine Expedia guest review
Friendly helpful staff clean rooms short walk to tube.Genuine Hotels.com guest review
"Nice Hotel, convenient location, can't fault!"
This is a great value hotel in a great location. West Kensington tube station is just five minutes walk away and lots of eating places nearby. Nice modern facilities, very clean, free wi-fi, nice buffet breakfast with plenty of choice. Extremely helpful and polite staff. Well done and thank you!Genuine Hotels.com guest review
"Ok but not great"
This Holiday Inn Express is okay, but just okay. When I arrived, I was given a room in the main building - the room looked very tired and had totally different decor than that in the photos on hotels.com. I was not impressed and conveyed this to the manager. They tried to tell me there was nothing they could do, that it was all booked, that the room […] was what I booked, etc. Eventually, however, the manager, called back and said another room had come available (?). The new room was considerably better and at least looked pretty much like the photos, though not brilliant (hard, cheap sprung mattress). Be warned - only some of the hotels rooms (the ones in the "Annex") apparently have the new decor shown in the photos on hotels.com. The other rooms are not good. Also, a downside is the area. It's a substantial walk from the tube and the area, while safe, is not the best at night (you're better off on the other side of Earls Court or closer to Fulham Broadway). That being said, the staff was pleasant enough and the lounge / breakfast area is quite nice. The breakfast is okay but not what you'd expect at most any holiday inn express in North America. If you have no other reasonably priced options, it is certainly not terrible. But I am unlikely to come back in the future. Read moreGenuine Hotels.com guest review
"Stay with family"
Very pleasant staff including Anu and Alex and agne Very helpfulGenuine Hotels.com guest review
"Typical Budget Hotel"
Pleasant staff, room a bit small for 3! What I expected though.Genuine Expedia guest review
"A good stay"
The hotel was ok, beds are not comfortable. But it was convenient enough for our stay. Getting to attractions was easyGenuine Hotels.com guest review
"A good place for a family to stay"
Comfortable, friendly staff and a safe neighborhoodGenuine Hotels.com guest review
The hotel was clean and comfortable and the staff were very helpfulGenuine Hotels.com guest review
"Ideal for earls ct"
Good hotel, great parking and staff were very friendly and helpful, will definitely be using this hotel for all stays in this part LondonGenuine Expedia guest review
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