"Clean, spacious and comfortable"
The staff was very professional and friendly. The room was larger than average and very clean. The price was less than I expected. I was very pleased and will stay here again.Genuine Hotels.com guest review
Room was clean and quite large. The staff was not as courtesy as I would have expected. The hallway of the floor we were staying on was very hot and when I asked about this, the response was I don't have a key for the thermostat...not very helpful. Quite a bit of noise from the highway as well.Genuine Hotels.com guest review
"Enjoyed the stay tremendously."
The Staff was very friendly and kind. The rooms were clean and the air conditioner was working well. We intended to get up for the free breakfast each morning but the beds were too comfy to get up. The showers were nice and hot. The only recommendation would be to put in double sinks, then it would be truly like home away from home!!Genuine Hotels.com guest review
Response by Comfort Suites Plano Saul, We are delighted to hear that you enjoyed your stay... Your feedback is very important to us here at the Comfort Suites Plano. Thank you for sharing your stay with the online community.
"Shooping and near relatives"
Very polite staff. Short stay but excellent serviceGenuine Hotels.com guest review
Response by Comfort Suites Plano Thank you for the feedback, and your compliments of the staff will be passed forward to them. We hope to see you inthe future.
"Fits the bill"
Basic needs are met in a clean and safe setting. 3-stars rating for comfort simply reflects the freeway noise, not the amenities which are fine. Room was large for the chain as it included a separate sitting area. Breakfast is classic Comfort Suites...nothing special; essentially a kick start for the day.Genuine Hotels.com guest review
Response by Comfort Suites Plano I am glad you enjoyed the guestroom and the amenities at our hotel. We appreciate you giving us feedback, and hope to see you in the future. Thank you.
Just as good as a 5 star hotel.Genuine Hotels.com guest review
Response by Comfort Suites Plano Thank you for the wonderful compliment. Please come back and stay with us next time you are in the Dallas area.
"A Retreat from Home"
I wanted a special mother-daughter weekend away before school starts, so we wanted a cozy suite where we could escape. The hotel was clean, comfortable, and the staff was very courteous. The breakfast buffet was also nice. The room stayed cool. The pool was a little small, 4 ft. deep across, but still enough for my daughter to enjoy a little swimming. […] The hot tub looked steaming and inviting, but we stayed in the pool. Easy access from highway. Very affordable; I'd stay there again. Read moreGenuine Expedia guest review
Response by Comfort Suites Plano Thank you for sharing your comments and experience at the Comfort Suites in Plano. The staff greatly appreciates your compliments, and always invite guests to share their stay with us in order for the hotel to improve the service level.
Great Hotel for me for business travel close to our home office and several good places to eat close. Motel is new clean and a friendly staff. My only gripe is like most other motel the little egg disks they serve for breakfast are not my favoriteGenuine Hotels.com guest review
Response by Comfort Suites Plano Thank you for your comments. They are very important to us. Perhaps I will be able to meet with the breakfast manager and what other alternatives we have.
very good and clean hotel. I'll be back for next timeGenuine Hotels.com guest review
Response by Comfort Suites Plano Your comments and feedback is very important to the hotel's managment team. I am glad you enjoyed the hotel accomodations, and we love the fact that you will be coming back to stay with us again. Thank you for sharing your experience with the online community.
friendly staffGenuine Hotels.com guest review
Response by Comfort Suites Plano Thank you for the five stars. We are glad you had a wonderfule experience with the hotel and it's staff.
"Nice enough hotel - very, very rude reception"
We were two females traveling together and prepaid the night at Comfort Suites in Plano. The foreign male desk clerk did not greet or welcome us, without a smile asked impatiently "Are you checking in? Do you have a reservation?" I replied I have a reservation. He demanded, "I need a credit card and your drivers license." I was confused why he needed […] my card as I had already paid in full. (What I realized later was that it would cover any additional expenses that we may put on our room but he should have offered that explanation.) He read my home phone number loud enough so everyone in the lobby could hear it. "Is that your home number?" This made us both extremely uncomfortable and I noticed a man waiting behind us overhearing every word. This clerk was very unprofessional, insultingly and inconsiderate. He then demanded my cell number to which I refused and he berated us for non-compliance, arrogantly suggesting that there would be no way to contact us if we left articles behind. How ridiculous that was & I pointed out that if need be, they only need to call my home number. That episode truly set the first impression of the hotel and I hope he is no longer in that position. Bellowing out personal information of their guests is jeopardizing their safety. Be forewarned. The rooms, however, were comfortable and clean. Read moreGenuine Hotels.com guest review
Response by Comfort Suites Plano I apologize for your inappropriate and unprofessional welcome by front desk agent . The matter has been handled , and that person does not attend at the desk anymore. we hope you give us another try in the future when you are in the plano are.
"great hotel and a good price"
Nice hotel - the front desk at night was excellentGenuine Expedia guest review
Response by Comfort Suites Plano thank you for the comments and compliments. please come back stay with us next time you are in the area.
"Nice hotel with easy access to George Bush Tollway"
Very nice hotel with one exception...the elevator was slow and scary. Sometimes you never knew if it would ever go when you got on and it was jerky. Breakfast was good...service and staff was great.Genuine Expedia guest review
Response by Comfort Suites Plano Ray, Thank you for your feedback on the elevator. I will bring to the attention of the elevator maint company. Also, the staff will injoy your lovely comments about them. Thank you
"BIG, Comfortable bed"
Great people at the front desk, great rate, great bed. No complaints.Genuine Hotels.com guest review
Response by Comfort Suites Plano Thank you for the five stars. I am glad you enjoyed your room, and the hotel's staff. Please visit us again.
The only area I feels that would needs a a little improvements is the towels availability for the rooms. Other than that it was an awesome stay!!!Genuine Hotels.com guest review
Response by Comfort Suites Plano Thank you for the wonderful star rating and we are glad you had an "awesome stay". I apologize for the lack of towels. We hope to see you again, and please let us know how we can you help make your stay better next time you visit.
"Good for a quick stay"
The hotel looks nice. The pool was nice. The rooms look nice. We stayed here twice, in two different rooms, and both had loose plumbing. It felt like you could pull the bath faucet right out. We were only staying here to and from our vacation so it was fine for that.Genuine Expedia guest review
"Nice Basic Hotel"
Room was nice, clean and comfortable. Outside highway noise was a little loud, but not overwhelming.Genuine Hotels.com guest review
"Great, comfortable stay"
Hotel was nice on inside, clean and hotel staff friendly. Great stay!Genuine Hotels.com guest review
The hotel was ok. The fourth floor was incredibly hot compared to the lobby and the AC in the room was either hot or cold which was really inconvenient at night.Genuine Hotels.com guest review
"Great place to stay!"
I am in the area for doctor appointments and shopping trips regularly and this is always where I stay the night. The help is always friendly, rooms are clean and I am just comfortable there. It is the next best thing to being at home!!Genuine Hotels.com guest review
"Hotel stay at Comfort Suites"
One of their newer hotels. Hotel was clean and very modern.Genuine Expedia guest review
"An Excellent Hotel for the price and convenience"
I read reviews of this hotel as being not so good... I watched it being built a couple of years ago. Surely, it couldn't have gone down hill in the few years its been operating. So, I made a prepaid reservation and wondered. Well, wonder no more. It IS a very clean and well taken care of hotel. All areas of the room were clean and without ANY evidence […] of prior occupancy. The housekeeping staff did an excellent job in the 4 days I stayed at the Comfort Suites Plano. The condition of the hotel in general is in very good shape! No problems at all! The Front Desk staff were all very good and receptive and couldn't have been any better. I read somewhere about Comfort Suites having a bad parking setup... What bad parking? I never had a problem with getting a parking space and when I got back to the Hotel at midnight (every night), parking slots were always available. OK, what didn't I like? I hate the free breakfast giveaways that is common nowadays. Comfort Suites isn't any worse than any other Hotel offering a free breakfast. Its all terrible and so, I don't bother with the free breakfast anymore. I guess it appeals to those who think a free breakfast is a good thing. Anyway, Comfort Suites Plano is just matching the other hotels with the freebie breakfast and you get what you pay for. Other than the awful freebie breakfast, Comfort Suites Plano is a very good hotel... I don't think you will be disappointed. Its a very good Hotel. Read moreGenuine Expedia guest review
great hotel. especially like that it has never been a smoking allowed hotel. staff friendly and helpful. but when we returned to our room after being out all day, we started to put our card in the door and did not have to .... the door just opened. evidently the maid did not close well. the room was made up from when we left it. luckily we did not leave […] anything valuable in the room Read moreGenuine Hotels.com guest review
A great place to stay clean and comfy. Totally recommend it.Genuine Hotels.com guest review
No problems--room was clean--check in was easy. We had a good night's sleep.Genuine Hotels.com guest review
"We would stay here again"
The room was clean and comfortable. There were a few minor problems which were taken care of. Staff was very convivial.Genuine Hotels.com guest review
"Great hotel for single and family"
Front counter staffs are professional and friendly.Genuine Expedia guest review
"Two Thumbs Up!!"
Very nice hotel. The room was spacious and very clean. The complimentary breakfast was better than average. The best compliment I can give, however, is to the front desk clerk named Greg. This guy really did go way above and beyond and was excellent. I used to run the front office of a Marriott, and know a good desk clerk when I see one. This young […] man was excellent! Again, very nice hotel and a great bargain. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
very good!Genuine Hotels.com guest review
"Clean and comfortable."
The breakfast left allot to be desired. But the service was good, the room was clean and comfortable. We did have an issue the second night with a party in the next door room, the staff resolved it very quickly. Would stay again.Genuine Hotels.com guest review
Very clean. Nice breakfast. Good value!Genuine Hotels.com guest review
"Christmas with family"
Nice place to stay.Genuine Hotels.com guest review
"Great hotel for short trip"
The room looks brand new. I'm light sleeper, but I have no trouble to sleep in here. The staffs are very friendly. The hotel is very clean.Genuine Expedia guest review
Very enjoyable stay.Genuine Hotels.com guest review
Nice place, centrally located with lots to do nearbyGenuine Hotels.com guest review
spacious and bed was very comfortable.Genuine Hotels.com guest review
"Great Hotel - Breakfast was okay"
Hotel was clean, comfortable and the staff was nice. The breakfast was just okay.Genuine Hotels.com guest review
"Excellent Rooms, Fantastic Staff, Superb Value"
The staff is absolutely top-notch, providing excellent service. The rooms are very clean and comfortable. Business travellers will enjoy the office-friendly accommodations in the room. I've stayed here a few times. There's nowhere else I'd rather stay in Plano.Genuine Expedia guest review
A little off the beaten path, but staff very accommodating. My other complaint was terrible parking. Front desk staff at the top of their game. They helped me out on several situations, and I was quite grateful.Genuine Hotels.com guest review
"good value hotel"
Well kept hotel with standard breakfast. Good value.Genuine Expedia guest review
I travel to DFW on business fairly regularly, and I usually end up staying at Comfort Suites Plano. I've stayed at newer/higher priced/fancier hotels in the area, but I've decided to not experiment any more and I plan on regularly staying here from now on. The staff is always very friendly and helpful. I always feel welcome and comfortable when I check […] in and and have any dealings with the staff. The rooms are comfortable and include a sitting area with a sleeper sofa. I find this to be much more comfortable than conventional budget hotel rooms that consist of little more than beds and a restroom. I do have some minor gripes about the hotel, but these are nothing more than inconveniences, and won't keep me from staying here in the future. Read moreGenuine Hotels.com guest review
Great hotel. Probably best one for the price. Staff was helpful and friendly.Genuine Expedia guest review
excellentGenuine Hotels.com guest review
"Planning to stay again in the fall"
We decided to have a girls weekend of shopping. We had a 2 queen-bed room. The room was large, clean and comfortable. It had a couch with a small sitting area and the bathroom vanity was like a table with a granite counter top. Plenty of towels, etc. AC worked great, a plus in Texas. Hotel located just off the George Bush Toll road and not far from […] I-75 so good access to highways. Good central location with easy access to shopping at Allen Tx, Frisco Tx, Plano and Grapevine, etc...can get around from the hotel without hitting the highways. Breakfast area was nice and kept clean by a very pleasant staff member, not gourmet but did have a hot meat and hot eggs daily in addition to an assortment of fruit, cereal and muffins/breads and had three types of coffee; I really appreciated the bold coffee. Jordan checked us in and out and he was very friendly, pleasant and helpful; gave good recommendations of were to eat and how to get around. I wish all front desk people were like him. My only complaints were 1) I did notice minor repair work that needed to be done in the bathroom, 2) I am 5'1" and the bathroom counter was high for me so if you are short or have children just be prepared to end up with some water in the floor and 3) it is located in a somewhat industrial area with another hotel. Nothing major though; we are planning another trip in the fall and will stay here again. Next time we will bring our swimsuits so we can soak in the spa after shopping all day. Read moreGenuine Expedia guest review
"Comfort Suites Plano"
This hotel had everything right...except the air conditioner! The bed was right next to the AC unit and one of us (me!) had an iced bottom, despite using covers. And the noise was too much. So we shut it off, peeled the covers and got through the night. This is a construction problem; definitely not a people problem. They scored high there!Genuine Hotels.com guest review
Hotel was clean and comfortable. Staff was friendly and location was great. I enjoyed the breakfast.Genuine Hotels.com guest review
This has to be one of the best Comfort Suites I have stayed in. I love to stay at these hotels because they are reasonably priced and are fantastic hotels.Genuine Expedia guest review
"Good and Close!"
We needed a quick and reasonable place to stay as our hot water heater was being repaired. This hotel was close to home, schools and work. Front office was very helpful and polite. Rate was good. Room was pleasant! Will stay here again if we have another me emergency!Genuine Hotels.com guest review
Staff was very helpful! Rooms were clean and spacious. Will stay here again next time we're in Plano. Thanks for making our stay a pleasure!Genuine Hotels.com guest review
"Wonderful place to stay"
Good breakfast and very comfortable. We will continue to stay here often.Genuine Hotels.com guest review
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