Good spot for a hotel stay at Brian Head.Genuine Hotels.com guest review
The staff was wonderful and the rooms were great. Had a fireplace and one of the most comfortable beds I have ever slept in.Genuine Hotels.com guest review
The room was awesome! A hotel room with a fireplace? By far the best hotel I have ever stayed at. The room was clean and comfortable, the kitchen and modern full size coffee maker a plus! The bed and pillows were extremely comfortable, so much so, I looked at the tags for the brands! I love it, and highly recommend the Cedar Breaks Lodge. We will definitely […] be back! Read moreGenuine Hotels.com guest review
We stayed with our two boys (7 and 9 years old) and it was perfect. The room was very comfortable and the hotel works great for families.Genuine Hotels.com guest review
You guys just need to step up the quality of toiletries (body wash, etc..) and cable viewing optionsGenuine Hotels.com guest review
"On the mountain"
Spoiled being so close to the slopes, room was very cute, we were in the smallest available (jr villa) but it still had a fireplace, jetted tub and microwave. The underground parking was nice as there was a blizzard on the last day we were there. Great service in the bar from James and Kyle alsoGenuine Hotels.com guest review
"Better than expected!!!"
Our family stayed here for an overnight stay on our way to Vegas. With 4 kids it's often hard to find accommodations large enough without having to get 2 rooms. We had a 2 bedroom very reasonably priced and very spacious. It was clean and comfortable and I was a little sorry we were there for only 1 night. Not sure if we'll ever do that road trip again […] but if so I'm booking Cedar Breaks Lodge!! Read moreGenuine Hotels.com guest review
Water is shower kept changing from hot to cold while you where showering. The restaurant in the lodge had horrible food. The spaghetti with marinara tasted old and burnt. Teenagers staying in the hotel where running up and down the hallways all night.Genuine Hotels.com guest review
Response by Cedar Breaks Lodge Thank you for submitting your comments to us. We sincerely regret the multiple inconveniences you experienced during your recent stay here. At Cedar Breaks Lodge & Spa, we always strive to deliver an exceptional guest experience and it is very disappointing to learn that your experience was anything less than exceptional. Our maintenance team, who is responsible for the plumbing of our resort, would have been more than happy to fix the problems you encountered, if notified during your stay. We regret we were not given this opportunity but, will be sure to pass your constructive comments on to our maintenance team managers so this will not continue to be a problem for our future guests. Your comments on the food in our restaurant will be passed on to the food and beverage manager. This way we can address the quality issues. We hope that this assures you that we listen and act on all feedback provided by our guests and we do hope that you will return.
Comfortable, clean room and great service.Genuine Hotels.com guest review
"Would highly recommend!"
We were very impressed with our stay. The staff was incredibly friendly and helpful and everything was very clean and comfortable!Genuine Hotels.com guest review
"Right on the slopes"
Very comfortable room and definitely walking distance to Navajo Lodge. The restaurant is very nice, probably nicest in all of Brian Head. Staff was very friendly and building and grounds were kept very clean.Genuine Hotels.com guest review
Very nice room, pool and steam room were great. The staff was very friendly and helpful.Genuine Hotels.com guest review
Very pleased.Genuine Hotels.com guest review
Everything was good about this place. The rooms were clean, beds were comfortable, great location, very close to slopes, friendly staff, good food, indoor swimming pool with sauna and steam room. I would most definitely stay again!Genuine Hotels.com guest review
"Nice place to stay!"
The room was awesome. The coffee shop is really good. The only thing to complain about was the steakhouse - couldn't get a table for 30 minutes. There were more empty seat than there were full seats - their excuse was that they wanted to stagger the new table. We staggered to a different place to eat...Genuine Hotels.com guest review
its a wonderful property 2min from the ski resort the restaurant has good foodGenuine Hotels.com guest review
Enjoyed our stay, including all the facilities. Staff was friendly and attentiveGenuine Hotels.com guest review
Hotel staff were courteous and helpful. A shuttle was available to take us to the ski resort, and one of the ski lodges is walkable distance as well. would recommend staying at cedar breaks.Genuine Hotels.com guest review
"Cedar Breaks 01/14"
Rooms are nice, if slightly small. We stayed in a 2 bedroom, 2 bath unit. Having a full kitchen is handy when you're there for 3 nights. The underground parking is a nice touch. The indoor pool and spa area is really well kept and nice. The restaurant food is not very good, and is a bit overpriced, but the waitstaff is quite friendly and efficient. […] There are not many restaurant choices in town and the ones at the hotel are convenient, but only adequate. Read moreGenuine Hotels.com guest review
"Exceeded my expectations"
I was especially impressed with the friendly staff. This is not a busy hotel and staff has plenty of time to see that guests are satisfied.Genuine Hotels.com guest review
POOR MANAGEMENT. WHO EVER MANAGES THIS PLACE, NEEDS TO EITHER GO BACK TO SCHOOL AND GET BUSINESS MANAGEMENT OR GET SOME COMMON SENSE. FOR $160/NIGHT, IT WAS VERY DISSAPOINTING. My first time in Brian Headand and stayed in Cedar breaks lodge...... check in is at 4 and a must to check out at 10 am. We arrived at 2:30 and hoping since check out is at 10am, […] that there will be rooms available. Front desk Insisted that we come back at 4. So we left and figured, we'll eat and maybe sled for a few hours then check in. Out we went and came back at 5:30 pm. Parking is really small, so your vehicle being DINGED is expected. Hauled our luggage and my young kids to 2323 3rd floor, swiped my key and surprised by a loud scream. Our room is already occupied. I have drag my kids and our luggage back to front desk (on foot, since parking is so limited) to get a new room. We finally got our room after an hour. Our room is not clean. Yes, the beds were fixed but there were wrappers on the floor and under the beds. Had to clean the bath tub too because it has hairs. I figured, I won't let my kids see the stress and we will just have fun for the rest of the night. DINNER!!!!.. you have to wait 2 1/2 hours. Grabbed my kids n drove 30 miles to cedar city (where I'm more familiar with). Got back in our room and called front desk to request for an hour late check out. She said...Sorry but it's our policy to check out at 10 am. The only compensation I was expecting from their poor services and management, is for an hour late check out. I was furious. It just doesn't make sense, when they say, if check out is at 10 am and our room wasn't ready and cleaned when we checked in at 5:30 pm? I will not and refuse to stay in this lodge ever again. Very poor management. Read moreGenuine Hotels.com guest review
Staff was very friendly. Easy to get to and even easier to get to the slopes. The Cafe was closed b/c of sickness but other than that everything was good.Genuine Hotels.com guest review
"Lodge in the snow right next to Navajo"
Wonderful. Our beds were made for is everday, trash was taken out , fresh towels everday, when we called for something the staff brought it right up!! Super pleasant staff, accommodating , clean, quiet , walked to Navajo ski resort ..Genuine Expedia guest review
"Great rooms - poor experience unfortunately"
This was a very nice hotel. The front desk and coffee house workers were very nice and friendly. The rooms were great with a sitting area, kitchen and separated bedroom. The walls were very thin though. We kept hearing a constant knocking from our neighbor's wall making it difficult to sleep. The room's temperature was very difficult to control making […] it extremely warm to the point where we actually had to sleep with the windows open with the weather being below 20 degrees outside. When we got to our room, we noticed that we didn't have any toiletries or Kleenex so we called to front desk to get some sent up. We ended up having to call again and I went down to the front desk as well. It got to the point where I just went and bought some from the gift shop because we wanted to shower an go to dinner after a day of snowboarding. Probably an hour or so passed before housekeeping finally brought them and by then we had already purchased shampoo and conditioner. Dinner was pretty good. Our server was very nice but it took at least a half hour to get our food which was just a burger and pasta. But the server did apologize and bought us dessert. Read moreGenuine Expedia guest review
"Celebrate NYE with family in Brian Head"
We had a wonderful time. It's a bit of a headache trying to stay in their main building. We had to call several times and still were not guaranteed that we would be able to stay in the main building. We have 2 toddlers and the pool is in the main building. Thankfully when we got there we were able to get a room in the main building. We booked the standard […] one bedroom for the first time. Huge mistake. NOT A VERY BIG ROOM we felt like we were stuck in a closet for 3 days. We will go back to only booking their GRAND ROOMS. The staff was ok. We have stayed here several times but I like their front desk staff from last year much better. Lots of fake smiles this visit. The gift shop had no clothes in our kid's size (we always buy them new Brian Head shirts) and they didn't have milk. We had a good time but had an excellent time last year and the year before. Read moreGenuine Expedia guest review
"Close to ski center"
It's our 3rd year staying here. The staffs are friendly, rooms are well prepared and clean. Good food in restaurant with a bit of long waiting time.Genuine Hotels.com guest review
"Could have been 4 stars"
Hotel was nice, clean and workers were also really nice. Problem was our Toilet was clogged.. we called maintenance 3 times. they came once and said they fixed it and to call us back if we still have issues with it. the Toilet was never fixed. we called 3 more times for them to come but they never showed up. Had to go to the main lobby to use the t […] oilet. Read moreGenuine Hotels.com guest review
Response by Cedar Breaks Lodge We appreciate your feedback regarding your recent stay and terribly regret how unsatisfactory the experience was for you and your friends. Our staff prides themselves on going out of their way to be helpful and attentive to our guests and we apologize if that was not your experience. We regret your disappointment with our facilities. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. Once again, thank you for your feedback. We look forward to the opportunity of serving you again in the future.
"Amazing hotel with excellent customer service"
Room was beautiful, clean and cozy. Would definitely stay there again. Restaurants were great too. Staff was very accommodating and friendly. Very close to Brianhead lodge.Genuine Hotels.com guest review
awesome!Genuine Hotels.com guest review
"No Maid Service"
The only time the cleaned our room was when I called to complain. They would only take the trash and towels. Never made or changed bed, didn't wipe down anything or even put up new towels. The manager said that normal Maid service is always taking trash and towels and he didn't know why I expected more. They only changed sheets for new guest check i. […] Its even so bad that when the cleaning staff was doing room change overs for new guest I heard the following: We are officially out of clean sheets and im not walking to bld 1 to get more so just make up the beds with the sheets on them. That is truly gross and I will not stay here anymore. Also no food service between lunch and dinner, not even bar food and no shuttle to take us to ski resort even though they advertised being on the shuttle path. Read moreGenuine Hotels.com guest review
Response by Cedar Breaks Lodge Although we are disappointed to hear that we missed the mark on meeting your expectations for your stay your feedback is important to us. We are sorry to read that you were unaware of our cleaning schedule. Housekeeping services are provided on a weekly basis for guests staying longer than five days. However, when notified we are happy to provide you with fresh linens, towels, toiletries and waste removal, at no cost to you. We will of course ensure that the team advises our guests at the point of check-in should they not be aware of our environment friendly midweek cleaning policy. We hope this has not marred your stay in any way and we look forward to seeing you again in the future! If you do decide to stay with us again, please check with resort for the seasonal hours of our Bar/Cocktail Lounge, Café/Coffee shop and western cuisine style restaurant here at the Cedar Breaks Lodge.
The bath room was out of order and after repeated contact with the staff they did nothing. It was the most miserable stay I have ever had.Genuine Expedia guest review
Response by Cedar Breaks Lodge Please accept our apologies for the frustration you experienced when our response time to you did not meet yours or our expectations. We want you to know that we strive to be responsive to guests in every interaction and put their comfort and satisfaction before everything else in all that we do. We are sorry this was not your experience.
"Comfortable and convenient to skiing"
My 2 night stay was great. Check-in was fast. The room was comfortable and clean. The employees were courteous, helpful and friendly and it had a cozy skiing atmosphere to it. The restaurants were very good and the waiters/waitresses were prompt and helpful. I will stay there again.Genuine Hotels.com guest review
"Don't Discount Cedar Breaks --- VIP All the Way"
Wow!! Though Hotels.com was unwilling to upgrade my room as per their policy, Dan, the GM, was more than accommodating. For a nominal fee, he upgraded us from a Junior Villa to a Suite with a full Kitchen! Every employee we encountered was super-friendly and truly made us feel like VIPs. When I called to make sure they had my reservation the day before […] my arrival, the front desk clerk voluntarily informed me that I would need snow chains or a 4-wheel drive vehicle because of the weather. Had I not known that, I would have been stuck. She even referred me to a tire shop in Parowan (city at the base of the mountain) that might sell snow chains. When I finally arrived to the hotel, I was greeted by an employee using a snow plow. He welcomed me to Cedar Breaks and had said that they had staff periodically driving up and down the mountain to help guests who might have gotten stuck. Impressive. When I arrived to the front desk, the clerk was equally as friendly. I met Dan, the GM, who explained that the company had recently changed to Diamond resorts and spent a lot of money on upgrades. He himself took us on a tour of the facility, showing us various rooms. Our upgraded suite was IMPECCABLE. The full kitchen had everything you could ever need. The restaurant employees were engaging and funny. Everyone smiled and approached us first. It was a rare, surprising, and very satisfying stay. I recommend Cedar Breaks to all who consider a Brian Head vacation. Read moreGenuine Hotels.com guest review
The staff was friendly and told us were to go for a kids hike close by. They offer games to check out at the front desk. Great pool and nice rooms! Very pleased with our stay! The closest town was only a 20 minute drive to a more suitable place to feed the kids dinner rather then the in lodge where there wasn't a great selection for kids at night.Genuine Expedia guest review
Cedar Breaks Lodge was average. While attractive, it's slightly dated. Food was not anything special. The pool area was great.Genuine Hotels.com guest review
Loved having the one bedroom with living room and kitchenette. The location is very remote unless you are skiing Brian Head, but the drives and views are fabulous. There is nothing around except the gorgeous rock and landscape. Bed and room were very comfortable. Didn't get maid service two of the days.Genuine Hotels.com guest review
"Very Comfortable Room and Good Food"
Was only there for one night coming from Bryce on the way to Salt Lake. The room was very nice and we had the best night's sleep in nearly two weeks of travel out west. Even though it was a weeknight in the off-season, we had an excellent meal and very good and friendly service.Genuine Expedia guest review
"Great hotel for skiers and lovers of nature"
Some of the best meals I've ever had. Staff very friendly. Rooms clean. Beds comfy and plenty of pillows. Jacuzzi tub felt like my own private spa. Could have used a reading chair. Most rooms have one according to a nice maintenance man. Can get a hot cup of herb tea or snacks until 9 p.m. Fireplace by the pool and hot tub!Genuine Expedia guest review
"Nice view, but under construction."
We were put in building 2 on the second floor. The underground parking was full of construction material and many spots were closed. The elevator was also, "out of order" and forced a climb every time we needed to get something from the car. We asked the ETA of the elevator and we were given no response.Genuine Expedia guest review
"Nice and modern hotel"
The room was clean and spacious, and included a modern well equipped kitchen. The Dixie national forest is nearby, with several scenic areas, and hiking trails.Genuine Expedia guest review
"nice place/chaotic check in"
I was first told that I had cancelled my reservation (I hadn't). Then they found it. It took my travelling companions more than an hour to check in. The next day their room wasn't cleaned because the hotel thought they were checking out (they weren't). Apparently, they have a new computer system, but it either doesn't work or employees aren't trained […] to use it. Read moreGenuine Hotels.com guest review
I was very impressed with my stay at this hotel. The rooms were large, spacious and luxurious. The coffee bar was my favorite place to hang out for an after dinner coffee and a game of chess. I particularly loved the covered parking garage with extra wide spaces. Bravo!Genuine Expedia guest review
"Near to Utah parks"
We had a good time but cleanliness and maintenance were dissapointingGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Great place between two National Parks"
I think a 3-star rating is at least 1 star too low for this place. It is a full-service resort with a restaurant and bar, pool, game room, and even archery classes for kids. We stayed there to be between Bryce Canyon and Zion National Parks and were happy with the decision. It is about an hour drive from Bryce and an hour+ from Zion, but there are not […] a lot of choices in that area the cover both parks. We had a 2 bedroom suite which was great for our family of 5 (2 adults ,3 kids). Concierge was very helpful in arranging a horseback riding tour - they have ATVs and other such things as well. Having a restaurant in the building was nice in being able to relax after a full day at the NP. This is definitely a 4-star level resort for a very good price. Location might seem out of the way, but is a lot better than some of the traps closer to the parks. Read moreGenuine Hotels.com guest review
we spent two nights at this hotel. it was a nice room. we did have a problem that the staff didn't seem concerned about, but after contacting the manager, we were offered a generous apology. most of the staff was very nice.Genuine Hotels.com guest review
very nice place,friendly staff,awesome hot tubs .we has a great time and will be returning.Genuine Hotels.com guest review
"no a/c in hotel"
i was very surprised to learn that none of the rooms have Air conditioning in them. I would have like to know that before booking.Genuine Hotels.com guest review
"Good Hotel in Brian Head."
Check-in was fast and pleasant. The rooms were large and clean. The beds were comfortable but too soft for my tastes.Genuine Expedia guest review
"Big Suite, but dated"
Stayed here because the tour book said it was THE place to stay. Cancelled reservation at Doubletree next door to stay here. At checkin after midnight after an 8-hour drive, the two girls were too involved in their conversation to worry about a family standing in front of them to check into 2 two-bedroom suites, so we had to wait until they felt we […] could interrupt. Was very disappointed to find out that checkout was at 10 am. When we got to the rooms, none of the fireplaces worked and we couldn't seem to change the temperature in the rooms. The bathrooms seemed dated. The bedding was great for sheets and comforter! But, the pillows were foam and firm, not at all comfortable. I wasn't able to fall asleep until 3 am and had to be out by 10 am. Breakfast at the cafe was very good, the pool seemed very small for the size of the hotel, but we didn't have time to take advantage of it anyway. The next time, I will stay at Doubletree instead. Read moreGenuine Hotels.com guest review
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