"Beautiful Ski Resort!!"
It was great... No snow yet but next month...Genuine Hotels.com guest review
"What an experience"
Arrived early evening with nightfall just starting. Driving directions not very helpful. I had to call the resort to find its location. The resort is well maintained and nicely appointed. The room (it was listed as a 1-bdrm suite) was a converted hotel room. There were kitchen appliances but no dishwasher. The in-room heater was a heating element with […] a noisy fan that would keep a tired person awake all night. The shower sent a stream of needle-like jets because of high water pressure at the resort. We won't be returning to this particular resort. Read moreGenuine Hotels.com guest review
"Very beautiful area."
Perfect in every wayGenuine Hotels.com guest review
Was a very pleasant stay, in the mountains plus it was Rock-tober Fest. Friendly staff, clean/nice rooms. Had a wonderful experience!! Will stay there again!!!Genuine Hotels.com guest review
"I loved it!!"
Great hotel!! It's like home away from home! Super comfortable bed! Room had a kitchenette, fireplace, jet tub, blowdryer, lots of towels. Definitely cozy. The restaurant had a full bar and delicious food. Our waiter, also the bartender was terrific and very hospitable. Staff was friendly. We would stay here again, I loved it!Genuine Hotels.com guest review
The bed and the pillows were very uncomfortable. The staff refused to clean our room because we stayed only two nights. There was construction outside that started at 7 AM.Genuine Hotels.com guest review
It was hard to find, as the GPS took us to the top of the mountain to a dead end. But the stay was fine - waitstaff at the restaurant friendly & helpful. The coffe shop wasn't open when we were leaving in the morning, but the lady was very helpful & served us anyway. Room was spacious & clean, well-stocked mini-kitchen. Fireplace didn't work, as well […] as hall light. Read moreGenuine Hotels.com guest review
"Watch out for hidden fees- and loud noises"
We stayed at this property for 2 nights. Overall we had a good stay, but the hotel has hidden resort fees of $5.00 per night and $10.00 wifi per device. The biggest problem we has was their lack of respect for noise late at night. The hotel and maintenance staff tore an event down between the hours of 12 to 3 am. using ATV's and large trucks. This hotel […] has no A/C, so to be comfortable you have to have a window open. I expressed my frustration to the front desk manager. He looked at my reservation then agreed that the noise was disruptive but refused to issue a refund when I requested one from hotels.com. That is bad business, to agree with my consern and frustartion to my face, then refuse a refund behind my back. Read moreGenuine Hotels.com guest review
Response by Cedar Breaks Lodge It is truly disheartening to hear that you were disappointed in certain aspects of your stay with us due to nuisance noise and if there was any confusion regarding the check-in process or what is covered under our resort fee. The nighty resort fee we charge is only $5.00 plus tax which currently includes Wi-Fi. A new Wi-Fi system has just been installed this week and we are looking forward to providing a much better Wi-Fi service as an option to our guests who select to use it in their guestroom. Additional charges may apply in the future. The intention of our resort fee is to bundle the most widely utilized and requested resort amenities and offer them to our guests at one convenient low price. Nevertheless, we apologize for any inconvenience this may have caused. While we empathize with you in your feelings regretfully, we cannot always offer a refund as some rentals are non-refundable. If you are willing to give us another chance, we are extremely confident that your next stay with us will be much more enjoyable and even exceed your expectations.
We needed a place to stop at on our way to Vegas so gave cedar lodge a try since we stay at quite a few diamond resort properties. Keep in mind we are not hard to satisfy. Check in was quick but the staff at counter was not friendly or very helpful. The property had a "Shining" feel to it. Kind of lonely and a bit scarey. Our room was okay but dated. […] The fireplace pilot light was on and made the room a little too hot. This is July so maybe they should turn them off. I'm sure we could have called the front desk but we were only staying one night and I didn't really want to talk to the staff. We had dinner at the lodge and I have to say they make a mean burger! The server was great! The next morning we had breakfast at the coffee shop and the food was good. The barista was kind of rude to us and some other guests. Our server was polite but not too friendly. We checked out the gift shop and we loved it. Not what we expected. Good quality stuff and good prices! The clerk was really nice and helpful. I can't remember her name but she's from California. Won't be staying here again. We will try a different lodge. Read moreGenuine Hotels.com guest review
"Nice getaway from the heat"
The 2 bedroom villa was really nice. It would be nice if they had AC though, it did get a bit uncomfy especially in the living roomGenuine Hotels.com guest review
"internet not free, no breakfast"
This place is for skiing but it is also open in the summer. Hence no air conditioner. The place is at high elevation and the room was nice. No stores nearby. Free internet at the lobby but non-free access from the room. Does not come with breakfast. The hotel has a restaurant, which should open at 8 am, but as of 930 it was not open. Recommend to get […] something at a grocery before getting there. Read moreGenuine Hotels.com guest review
"Wonderful hot tub/pool and Steam Bath"
Unfortunately the sauna did not work properly and the internet (only available in the the lobby) is so slow it's really not worth trying to get any work done.Genuine Hotels.com guest review
Everything seemed to be great, the room was good, beds were good, surrounding area is beautiful. Every time you turn on the TV the CEO of Diamond Resorts is touting how great they are and treat you like kings but what they neglect to tell you is we aren't going to make up you room until after 3 days. Even Motel 6 makes your bed. If that was the case […] then just let us know and leave enough coffee packets for three days. It ruined the experience for us. Read moreGenuine Hotels.com guest review
I thoroughly enjoyed my stay; excellent facilities, friendly and helpful staff. Room was one of the best I've ever stayed in. My only complaint was with the internet access. They did give me coupons to use the internet, so no additional charge as some have complained of in the past. The problem was that it is incredibly slow. I tried to watch programs […] on Netflix as well as other streaming video sights, but the download speeds were usually not enough. Netflix requires .50 mbps and recommends 1.5. The best I got from a few speed tests was .30. For what they charge for rooms, and the additional $5 per day resort fee, they need to do better. I've gotten better internet service in hotels I paid much less for. They said they were upgrading their internet access; let's hope they can get the speeds to at least 3 mbps. I don't think that's asking too much. Read moreGenuine Hotels.com guest review
"Great Getaway in the Mountains!!"
The place seems to be in a wonderful world of its own up in the mountains. The staff was awesome. Everything was really clean too. Very peaceful and scenic. I will be going back again as soon as I can. LOVED IT!!!!Genuine Expedia guest review
Very Good!Genuine Hotels.com guest review
"Over priced and not comfortable"
Rooms were very hot and no A.C. available. Was told there was free breakfast but no such chance. Meals were overpriced but good. Staff was very friendly but still didn't make up for the cost of the room and un-comfortableness.Genuine Expedia guest review
Response by Cedar Breaks Lodge Thank you for your review. We truly apologize if the lack of air-conditioning here made you uncomfortable, however we ensure that this information is very prominently posted on our website and is relayed to our 3rd party rental partners so that guests can make an informed decision before booking. Additionally, we are thrilled that you enjoyed our food although we regret you did not find value in it. Thank you for your input. We appreciate your patronage and hope to have another opportunity to host you in the future.
"Cedar Breaks Lodge"
The hotel was great overall. Would of been nice if there was complementary breakfast available.Genuine Hotels.com guest review
"Nice break from the heat"
We had a nice time and the Lodge was very nice. We live in southern Nevada and it is really hot at this time of year so we went to higher elevation for some relief from the heat. We had a little trouble with knowing how to work the shower, but the front desk helped with that. We would go back. The scenery was breathtaking.Genuine Hotels.com guest review
"Nice hotel close to Bryce and Zion National Parks"
The hotel was quite nice. It is a ski resort, and quite pretty. Arrived at midnight, so it gets very dark, specially if you are not familiar with the location. The front desk was manned by a lady who did not make eye contact, and did not smile. At all. I found that very rude - given that she is in the hospitality business, she should learn to be more […] hospitable. That gave us a poor start to our stay. However, other than that initial poor experience, the hotel was quite nice. Read moreGenuine Expedia guest review
Great interior, fixing weather damage from winter on exterior. Restaurant food excellent, staff great. Room was very nice and spacious.Genuine Expedia guest review
"Don't stay in this ski hotel in warm weather!"
What looked like a nice place to stay turned out to be a disaster. Our 3rd floor room was seriously hot. Without AC, we tried opening the window and using the fan, with little relief. This place may be comfy in winter, but not in June. Heat was one problem, but the other would be year-round - the saggy mattress. Coupled with the overly stiff foam pillows, […] this bed was a nightmare; a horrible night's sleep. When I was asked at checkout how my stay had been, and I told the front office staff my complaints, their responses were "oh, you were on the third floor" (which being under the roof would presumably have been hotter), and "did you notify the front desk of your complaints last night?" - as though they would have brought me a new mattress and an AC (and also implying that because I had not called earlier, they were absolved of any responsibility). They did reimburse me for the $1.00 that the vending machine in the laundry room ate. Read moreGenuine Expedia guest review
Response by Cedar Breaks Lodge Thank you for sharing your review for your recent stay here at Cedar Breaks Lodge. We always strive to deliver exceptional hospitality, provide essential services, and offer quality accommodations to each guest that stays with us. It was very concerning, after reading your review, that we did not quite meet these expectations in relation to your stay. Please be aware that our website, as well as, our 3rd party rentals website clearly detail that we do not have A/C in any of our units. As we have recently undergone a change in management, we are in the process of updating our rooms’ mattresses and pillows. This is an ongoing process that should be completed within the next year or two. If you had notified our front desk immediately when you realized the mattress and pillow were not comfortable, our front desk staff would have checked and see if a room was available that had a newer mattress and pillow that would have possibly been more comfortable for you. That being said, I am truly sorry that we did not meet your expectations. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. Your business with us is sincerely appreciated and we wish you the best on all your future travels Sincerely, Dan Hudson General Manager
The hotel was great. The only thing we had a problem with was that the coffee shop and restraunt didn't open until 7:30 am and 8:00 am. We had to wake up very early and couldn't get coffee or breakfast.Genuine Hotels.com guest review
Most hostile unfriendly check in that i have ever experiencedGenuine Expedia guest review
Response by Cedar Breaks Lodge Thank you for bringing your experience to our attention. Our team takes pride in providing exceptional customer service, and we deeply regret to hear this was not your impression. You are correct that the customer does come first, and we assure you this behavior is certainly uncharacteristic of our team members. This has been forwarded to our Front Desk Manager for further review and coaching purposes. We truly hope that you will allow us the chance to change your perception and provide you with a much more pleasant getaway.
"High altitude resort"
The hotel was very nice and clean but potential visitors should know it is located at 9,800' which can cause altitude problems such as headaches or worse if unaccustomed to this height. Both my husband and son had severe headaches despite drinking lots of water. One lives at sea level and the other at 5.000'.Genuine Expedia guest review
"Nicer off season place."
Stayed here on our tour of the southwest. Place had a ice size room, average to soft bedding, a larger than average bathroom, but the tub drained slowly, very nice staff.Genuine Expedia guest review
"What a value and what a setting"
Our stay at Cedar Breaks was indeed one of the highlights of our two-week trek through the west. If you love mountains, you just can't beat the Cedar Breaks Lodge, And the people there provided fantastic service.Genuine Hotels.com guest review
"Beautiful hotel close to Cedar Breaks park"
This hotel had the best beds and wonderful pillows! The room was rustic and cozy with a nice fireplace. The pool was great. Our stay was in June so it was relatively empty and the surrounding area not populated. We stayed here traveling from Zion to Bryce and this was the only place we could book. It was out of the way but a gem unto itself. There is […] not much to do in the area in the summer except visit Cedar Breaks or go mountain biking. Cedar Breaks was very windy and cold... even in June but the hotel was fantastic and the staff very pleasant. Read moreGenuine Expedia guest review
"At the top of a ridiculously steep mountain"
the hotel should advertise the difficult access roads. It is an older building. We object to the resort tax and the lack of wifi in rooms. Probably the worst accommodation we had during a 6 week trip.Genuine Hotels.com guest review
Response by Cedar Breaks Lodge Thank you for taking the time to provide your feedback regarding your recent stay at our resort. Sometimes in order to get the serene atmosphere many of our guests are looking for, the resort’s location may be a little bit out of the central areas to avoid the noise and excitement; however, we sincerely regret to hear you found this to be inconvenient. Furthermore, we believe you will be happy to hear we are currently looking into adding complimentary Wi-fi to our rooms. We appreciate your suggestion to advertise the roads leading up to the resort for upcoming guests, as well as your suggestion to make our resort more modern, and we will definitely consider this in the future. We sincerely hope we will have the chance to welcome you back, and we wish you all the best on your future travels.
"No "time" for us"
Room was not made up on arrival. We were moved to another. Came back from a day of hiking, room was not made up. Contacted front desk and were told these units are "timeshares". Didn't see that coming.No where on their website does it say "timeshares". Came back from hiking the second day, we were locked out of our room. Front desk thought we checked […] out. Had to call for fresh towels each day. One ice machine for a three story building and that was behind an unmarked door. Wouldn't send someone there. Read moreGenuine Expedia guest review
Response by Cedar Breaks Lodge Please know the housekeeping service shortfalls and room readiness complications you endured are not reflective of the levels of service we strive to provide our guests. We understand your expectations were not met, and we apologize. We want every visit to Cedar Breaks Lodge & Spa to feel special, so we hope for the chance to better serve you, and give you the outstanding resort destination experience you deserve. Clearly an error was made on our part, and you were assigned a room that was not yet attended to by our housekeeping teams, and we deeply regret the impression this may have given you. As we are a vacation ownership resort rather than a hotel, our description, along with the services of the resort, and the amenities of our guestrooms, is relayed to our 3rd party rental partners so that guests can make an informed decision. Generally, vacation ownership properties do not offer daily housekeeping services. However, when notified we are happy to provide you with fresh linens, towels, and waste removal upon request, at no cost to you. Thank you for your feedback. We feel it will help us improve practices and increase guest satisfaction for our future guests.
"Vacation to Bryce canyon"
Room was warm. No air conditioning. Had to ask front desk how to turn on the shower. They should upgrade those faucets.Genuine Expedia guest review
"Not what we expected..."
We were looking for a room to book for one night. Either it wasn't clear this was a ski resort or I missed it. The drive was pretty but it had snowed and was a bit treacherous. We had accidentally booked the room a day out from when we were going to arrive. We called within 5 minutes to change the day and although the Expedia assistant was very helpful […] the hotel refused to let us change the day without charging us the full price of the day we booked accidentally. I would not go back here even if I did ski. By being so uncooperative they really created an upset in our travels. Read moreGenuine Expedia guest review
Response by Cedar Breaks Lodge We sincerely regret to hear you were not satisfied with your recent stay at our resort. Our team takes pride in being attentive and helpful to all guests needs, and we apologize that we were unable to accommodate your request due to a lack of availability. We sincerely hope this has not tarnished your perception of our resort and that you will allow us the opportunity to welcome you back in the future for a much more enjoyable stay.
"Snow in may"
I booked this on accident thinking it was between Zion and Bryce Canyon. What a pleasant surprise, when we got to the top of brian head and got snow in May. With no jackets and wearing flip flops, we made our way to the pool/ jacuzzi after a long day hiking at Zion. Get staff and a wonderful lodge.Genuine Hotels.com guest review
"50th birthday getaway"
Stayed here for 3 days, Sunday thru Tuesday for girlfriend's 50th birthday gift. Staff is great and very accommodating to special requests. Off season so there were not a lot of other guests on site. The lodge is beautifully appointed and easy to find. Close to may sites and national parks so a good place to stay for a base of operations. Restaurant […] is great. Every meal we had was perfectly prepared and presented. The service staff were very responsive and went above what you would expect to make the experience memorable. The location has great views of the mountains and slopes Read moreGenuine Expedia guest review
Nice lodge with excellent staff. Staying on a weeknight during the off season provided an economical alternative to a motel.Genuine Expedia guest review
Nice lodge with excellent staff. Staying on a weeknight during the off season provided an economical alternative to a motel.Genuine Expedia guest review
"Nice family vacation spot"
We stayed in the main lodge with the indoor pool so our grandkids could enjoy. The kitchen suite was awesome with all the necessary supplies so I could cook dinner every night. There are very limited quality places to eat in Brian Head so I was so glad I brought meals with me (there is no real grocery store in Brian Head either so bring supplies with […] you). There are a couple of markets but no real produce or meat. The gift shop in the hotel has a few supplies and very inexpensive which was nice to see. I paid $2.00 for a small bottle of mustard and $1.00 for a razor I needed. The staff was very nice and would definitely come back for a return visit. Read moreGenuine Hotels.com guest review
"Great place to stay in Brian Head, UT"
Everything was wonderful. The beds were comfortable, the kitchenette well supplied, and the bathroom well maintained. I would stay there again! It is very convenient for skiing at Brian Head.Genuine Hotels.com guest review
Good spot for a hotel stay at Brian Head.Genuine Hotels.com guest review
The staff was wonderful and the rooms were great. Had a fireplace and one of the most comfortable beds I have ever slept in.Genuine Hotels.com guest review
Response by Cedar Breaks Lodge Thank you very much for your feedback, we are delighted to read that you found the beds comfortable, we truly believe that a good night's sleep can improve the quality of ones stay and we are pleased you were not disappointed. Please come back soon.
The room was awesome! A hotel room with a fireplace? By far the best hotel I have ever stayed at. The room was clean and comfortable, the kitchen and modern full size coffee maker a plus! The bed and pillows were extremely comfortable, so much so, I looked at the tags for the brands! I love it, and highly recommend the Cedar Breaks Lodge. We will definitely […] be back! Read moreGenuine Hotels.com guest review
"Perfect for Brian Head"
This hotel has a great location right near the lifts with underground parking. We loved their suite that had plenty of room for our family.Genuine Expedia guest review
We stayed with our two boys (7 and 9 years old) and it was perfect. The room was very comfortable and the hotel works great for families.Genuine Hotels.com guest review
"Great Rental in Brian Head"
Rented directly from the Cedar Breaks Lodge rather than through a private party. Glad I did as the place was immaculate and the 'cleaning fee' charge is already built into the room charge. The 2 br condo was in excellent condition and and had a fully equipped kitchen with utensils, diningware, and a programmable coffeemaker. The rooms were in a dual […] master layout. Navajo Lodge was a short drive away or one could walk it with little effort. (No exactly ski-in / ski-out but pretty close.) Read moreGenuine Expedia guest review
You guys just need to step up the quality of toiletries (body wash, etc..) and cable viewing optionsGenuine Hotels.com guest review
"On the mountain"
Spoiled being so close to the slopes, room was very cute, we were in the smallest available (jr villa) but it still had a fireplace, jetted tub and microwave. The underground parking was nice as there was a blizzard on the last day we were there. Great service in the bar from James and Kyle alsoGenuine Hotels.com guest review
"Better than expected!!!"
Our family stayed here for an overnight stay on our way to Vegas. With 4 kids it's often hard to find accommodations large enough without having to get 2 rooms. We had a 2 bedroom very reasonably priced and very spacious. It was clean and comfortable and I was a little sorry we were there for only 1 night. Not sure if we'll ever do that road trip again […] but if so I'm booking Cedar Breaks Lodge!! Read moreGenuine Hotels.com guest review
Water is shower kept changing from hot to cold while you where showering. The restaurant in the lodge had horrible food. The spaghetti with marinara tasted old and burnt. Teenagers staying in the hotel where running up and down the hallways all night.Genuine Hotels.com guest review
Response by Cedar Breaks Lodge Thank you for submitting your comments to us. We sincerely regret the multiple inconveniences you experienced during your recent stay here. At Cedar Breaks Lodge & Spa, we always strive to deliver an exceptional guest experience and it is very disappointing to learn that your experience was anything less than exceptional. Our maintenance team, who is responsible for the plumbing of our resort, would have been more than happy to fix the problems you encountered, if notified during your stay. We regret we were not given this opportunity but, will be sure to pass your constructive comments on to our maintenance team managers so this will not continue to be a problem for our future guests. Your comments on the food in our restaurant will be passed on to the food and beverage manager. This way we can address the quality issues. We hope that this assures you that we listen and act on all feedback provided by our guests and we do hope that you will return.
"Nice, close to the lifts."
Everything was good and it was a nice room and lodge.Genuine Expedia guest review
"Nice and very clean"
If you have family very good to stay for price! Very happy !Genuine Expedia guest review
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