"2 day ski break at brianhead"
From the minute we arrived till the time we left I can only say I felt pampered the whole time.Nothing was too much trouble for the staff and when I rang the desk cause I couldn't turn the jaccussi bath on the maintenance man was there in an instant...The switch was under the bathmat!!!!!!The pool/jacussi/games room/lounge were lovely.The rooms were […] amazing complete with fireplace/fire fabulous view.I could go on...... One niggle the fridge had not been defrosted forever and I couldn't get my Hagen days pot in the freezer bit so had to eat it all in one go!!Ahhhhh Read moreGenuine Expedia guest review
Very pleased.Genuine Hotels.com guest review
Do not stay here!! Horrible service and definitely not coming back.Genuine Expedia guest review
Response by Cedar Breaks Lodge We are sincerely sorry to hear that our resort did not meet your expectations. Cedar Breaks Lodge offers guests with exciting outdoor activities all year long and an enchanting panorama of breathtaking scenery. Here you can take advantage of the close proximity to the many surrounding national parks filled with untainted and refreshing atmospheres. Our team pride themselves on being readily available and equipped to assist with any unexpected guests concerns and we regret to hear you did not get that feeling. This being said, we strongly advise you do make our Manager on duty aware of any issues you encounter with our team on your stay and provide them the opportunity to find a acceptable resolution. We again apologize for your experience and hope that you will give us another chance to provide you with a much more satisfying stay.
Everything was good about this place. The rooms were clean, beds were comfortable, great location, very close to slopes, friendly staff, good food, indoor swimming pool with sauna and steam room. I would most definitely stay again!Genuine Hotels.com guest review
"Cedar Breaks Lodge"
This property has some pluses and minuses - which balance out to a good experience if it is what you are looking forGenuine Expedia guest review
Response by Cedar Breaks Lodge We are delighted to read that the comfort of our accommodations, convenient location and great customer service met, If not exceeded your expectations and contributed to you having an overall pleasant stay here. We look forward to seeing you again soon!
"Nice place to stay!"
The room was awesome. The coffee shop is really good. The only thing to complain about was the steakhouse - couldn't get a table for 30 minutes. There were more empty seat than there were full seats - their excuse was that they wanted to stagger the new table. We staggered to a different place to eat...Genuine Hotels.com guest review
"Great location for skiing"
Unfortunately, I got sick so I can't rate the ski area. The one bedroom with a separate area with a sofa bed was great. There was a small kitchen area between the two rooms which was great. You can close both rooms for privacy. Being sick, it was nice that I didn't wake my daughter when I got up to use the bathroom. The hospital was about 40 minutes […] away. I thought I had altitude sickness but they said it was a migraine maybe triggered by the altitude. The hospital gave me a great "Migraine Cocktail," and rehydrated me. I had to take it easy the rest of the trip. My husband and daughter had a great time skiing-walking to the lift from the hotel. They also made a snowman in a play area in front of the lobby. The pool area was very spacious with a lot of sitting areas as well. The staff was very nice, and I hope to come back one day healthy! Read moreGenuine Expedia guest review
its a wonderful property 2min from the ski resort the restaurant has good foodGenuine Hotels.com guest review
"Great location to skii resort"
Always a comfortable stay. Rooms are very clean and fully equipped kitchen.Genuine Expedia guest review
Response by Cedar Breaks Lodge Thank you for your review. We are extremely pleased to hear that you have returned for yet another enjoyable stay here. We are pleased that you found your room clean and the kitchen had everything you needed. We are looking forward to servicing your vacation needs on your next visit.
Enjoyed our stay, including all the facilities. Staff was friendly and attentiveGenuine Hotels.com guest review
Hotel staff were courteous and helpful. A shuttle was available to take us to the ski resort, and one of the ski lodges is walkable distance as well. would recommend staying at cedar breaks.Genuine Hotels.com guest review
Nice stay. The staff was very friendly. Fun weekend skiing. We will stay againGenuine Expedia guest review
"Cedar Breaks 01/14"
Rooms are nice, if slightly small. We stayed in a 2 bedroom, 2 bath unit. Having a full kitchen is handy when you're there for 3 nights. The underground parking is a nice touch. The indoor pool and spa area is really well kept and nice. The restaurant food is not very good, and is a bit overpriced, but the waitstaff is quite friendly and efficient. […] There are not many restaurant choices in town and the ones at the hotel are convenient, but only adequate. Read moreGenuine Hotels.com guest review
"nice hotel , close to the Lodge and chair lift 4 ."
Stay in junior suite but not so comfortable sleep sofa - very close to a loud hall .Genuine Expedia guest review
Response by Cedar Breaks Lodge Thank you for noting the great location of the resort. However, we do apologize for the issues you mentioned. We sincerely regret if the heating unit did not function properly during your stay. When notified, our front desk and maintenance staff would be more than happy to address any issues that arise from your room such as the malfunctioning unit or looked into relocating you to a another unit. Our beds have been popular with many past guests as they are designed to optimize space and comfort in our Junior Villas. Nevertheless, we apologize if you did not fully enjoy it. We hope that you had an otherwise pleasant stay and hope you'll consider staying with us again in the near future.
"EXCELLENT ACCOMODATIONS AND STAFF"
THIS HOTEL LOCATED IN SOUTHERN UTAH AT BRAINSHEAD SKI RESORT FIT OUR WEEKEND AWAY TO CELEBRATE A FAMILY BIRTHDAY PERFECTLY. THE HOTEL HAS MANY AMMENITIES: RESTAURANT, SWIMMING POOL, SPA, TRANSPORTATION PROVIDED TO THE SKI SLOPES, GAME ROOM, COFFEE SHOP, SEVERAL AREAS TO RELAX IN THE LOBBY, A BAR WITH A SEPERATE CONVERSATION AREA. WE WILL DEFINITELY […] RETURN AND SOON. Read moreGenuine Expedia guest review
"Exceeded my expectations"
I was especially impressed with the friendly staff. This is not a busy hotel and staff has plenty of time to see that guests are satisfied.Genuine Hotels.com guest review
POOR MANAGEMENT. WHO EVER MANAGES THIS PLACE, NEEDS TO EITHER GO BACK TO SCHOOL AND GET BUSINESS MANAGEMENT OR GET SOME COMMON SENSE. FOR $160/NIGHT, IT WAS VERY DISSAPOINTING. My first time in Brian Headand and stayed in Cedar breaks lodge...... check in is at 4 and a must to check out at 10 am. We arrived at 2:30 and hoping since check out is at 10am, […] that there will be rooms available. Front desk Insisted that we come back at 4. So we left and figured, we'll eat and maybe sled for a few hours then check in. Out we went and came back at 5:30 pm. Parking is really small, so your vehicle being DINGED is expected. Hauled our luggage and my young kids to 2323 3rd floor, swiped my key and surprised by a loud scream. Our room is already occupied. I have drag my kids and our luggage back to front desk (on foot, since parking is so limited) to get a new room. We finally got our room after an hour. Our room is not clean. Yes, the beds were fixed but there were wrappers on the floor and under the beds. Had to clean the bath tub too because it has hairs. I figured, I won't let my kids see the stress and we will just have fun for the rest of the night. DINNER!!!!.. you have to wait 2 1/2 hours. Grabbed my kids n drove 30 miles to cedar city (where I'm more familiar with). Got back in our room and called front desk to request for an hour late check out. She said...Sorry but it's our policy to check out at 10 am. The only compensation I was expecting from their poor services and management, is for an hour late check out. I was furious. It just doesn't make sense, when they say, if check out is at 10 am and our room wasn't ready and cleaned when we checked in at 5:30 pm? I will not and refuse to stay in this lodge ever again. Very poor management. Read moreGenuine Hotels.com guest review
Staff was very friendly. Easy to get to and even easier to get to the slopes. The Cafe was closed b/c of sickness but other than that everything was good.Genuine Hotels.com guest review
"Lodge in the snow right next to Navajo"
Wonderful. Our beds were made for is everday, trash was taken out , fresh towels everday, when we called for something the staff brought it right up!! Super pleasant staff, accommodating , clean, quiet , walked to Navajo ski resort ..Genuine Expedia guest review
"Great rooms - poor experience unfortunately"
This was a very nice hotel. The front desk and coffee house workers were very nice and friendly. The rooms were great with a sitting area, kitchen and separated bedroom. The walls were very thin though. We kept hearing a constant knocking from our neighbor's wall making it difficult to sleep. The room's temperature was very difficult to control making […] it extremely warm to the point where we actually had to sleep with the windows open with the weather being below 20 degrees outside. When we got to our room, we noticed that we didn't have any toiletries or Kleenex so we called to front desk to get some sent up. We ended up having to call again and I went down to the front desk as well. It got to the point where I just went and bought some from the gift shop because we wanted to shower an go to dinner after a day of snowboarding. Probably an hour or so passed before housekeeping finally brought them and by then we had already purchased shampoo and conditioner. Dinner was pretty good. Our server was very nice but it took at least a half hour to get our food which was just a burger and pasta. But the server did apologize and bought us dessert. Read moreGenuine Expedia guest review
"Celebrate NYE with family in Brian Head"
We had a wonderful time. It's a bit of a headache trying to stay in their main building. We had to call several times and still were not guaranteed that we would be able to stay in the main building. We have 2 toddlers and the pool is in the main building. Thankfully when we got there we were able to get a room in the main building. We booked the standard […] one bedroom for the first time. Huge mistake. NOT A VERY BIG ROOM we felt like we were stuck in a closet for 3 days. We will go back to only booking their GRAND ROOMS. The staff was ok. We have stayed here several times but I like their front desk staff from last year much better. Lots of fake smiles this visit. The gift shop had no clothes in our kid's size (we always buy them new Brian Head shirts) and they didn't have milk. We had a good time but had an excellent time last year and the year before. Read moreGenuine Expedia guest review
"Close to ski center"
It's our 3rd year staying here. The staffs are friendly, rooms are well prepared and clean. Good food in restaurant with a bit of long waiting time.Genuine Hotels.com guest review
"Could have been 4 stars"
Hotel was nice, clean and workers were also really nice. Problem was our Toilet was clogged.. we called maintenance 3 times. they came once and said they fixed it and to call us back if we still have issues with it. the Toilet was never fixed. we called 3 more times for them to come but they never showed up. Had to go to the main lobby to use the t […] oilet. Read moreGenuine Hotels.com guest review
Response by Cedar Breaks Lodge We appreciate your feedback regarding your recent stay and terribly regret how unsatisfactory the experience was for you and your friends. Our staff prides themselves on going out of their way to be helpful and attentive to our guests and we apologize if that was not your experience. We regret your disappointment with our facilities. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. Once again, thank you for your feedback. We look forward to the opportunity of serving you again in the future.
"Amazing hotel with excellent customer service"
Room was beautiful, clean and cozy. Would definitely stay there again. Restaurants were great too. Staff was very accommodating and friendly. Very close to Brianhead lodge.Genuine Hotels.com guest review
awesome!Genuine Hotels.com guest review
"No Maid Service"
The only time the cleaned our room was when I called to complain. They would only take the trash and towels. Never made or changed bed, didn't wipe down anything or even put up new towels. The manager said that normal Maid service is always taking trash and towels and he didn't know why I expected more. They only changed sheets for new guest check i. […] Its even so bad that when the cleaning staff was doing room change overs for new guest I heard the following: We are officially out of clean sheets and im not walking to bld 1 to get more so just make up the beds with the sheets on them. That is truly gross and I will not stay here anymore. Also no food service between lunch and dinner, not even bar food and no shuttle to take us to ski resort even though they advertised being on the shuttle path. Read moreGenuine Hotels.com guest review
Response by Cedar Breaks Lodge Although we are disappointed to hear that we missed the mark on meeting your expectations for your stay your feedback is important to us. We are sorry to read that you were unaware of our cleaning schedule. Housekeeping services are provided on a weekly basis for guests staying longer than five days. However, when notified we are happy to provide you with fresh linens, towels, toiletries and waste removal, at no cost to you. We will of course ensure that the team advises our guests at the point of check-in should they not be aware of our environment friendly midweek cleaning policy. We hope this has not marred your stay in any way and we look forward to seeing you again in the future! If you do decide to stay with us again, please check with resort for the seasonal hours of our Bar/Cocktail Lounge, Café/Coffee shop and western cuisine style restaurant here at the Cedar Breaks Lodge.
The bath room was out of order and after repeated contact with the staff they did nothing. It was the most miserable stay I have ever had.Genuine Expedia guest review
Response by Cedar Breaks Lodge Please accept our apologies for the frustration you experienced when our response time to you did not meet yours or our expectations. We want you to know that we strive to be responsive to guests in every interaction and put their comfort and satisfaction before everything else in all that we do. We are sorry this was not your experience.
"Comfortable and convenient to skiing"
My 2 night stay was great. Check-in was fast. The room was comfortable and clean. The employees were courteous, helpful and friendly and it had a cozy skiing atmosphere to it. The restaurants were very good and the waiters/waitresses were prompt and helpful. I will stay there again.Genuine Hotels.com guest review
"Don't Discount Cedar Breaks --- VIP All the Way"
Wow!! Though Hotels.com was unwilling to upgrade my room as per their policy, Dan, the GM, was more than accommodating. For a nominal fee, he upgraded us from a Junior Villa to a Suite with a full Kitchen! Every employee we encountered was super-friendly and truly made us feel like VIPs. When I called to make sure they had my reservation the day before […] my arrival, the front desk clerk voluntarily informed me that I would need snow chains or a 4-wheel drive vehicle because of the weather. Had I not known that, I would have been stuck. She even referred me to a tire shop in Parowan (city at the base of the mountain) that might sell snow chains. When I finally arrived to the hotel, I was greeted by an employee using a snow plow. He welcomed me to Cedar Breaks and had said that they had staff periodically driving up and down the mountain to help guests who might have gotten stuck. Impressive. When I arrived to the front desk, the clerk was equally as friendly. I met Dan, the GM, who explained that the company had recently changed to Diamond resorts and spent a lot of money on upgrades. He himself took us on a tour of the facility, showing us various rooms. Our upgraded suite was IMPECCABLE. The full kitchen had everything you could ever need. The restaurant employees were engaging and funny. Everyone smiled and approached us first. It was a rare, surprising, and very satisfying stay. I recommend Cedar Breaks to all who consider a Brian Head vacation. Read moreGenuine Hotels.com guest review
The staff was friendly and told us were to go for a kids hike close by. They offer games to check out at the front desk. Great pool and nice rooms! Very pleased with our stay! The closest town was only a 20 minute drive to a more suitable place to feed the kids dinner rather then the in lodge where there wasn't a great selection for kids at night.Genuine Expedia guest review
Cedar Breaks Lodge was average. While attractive, it's slightly dated. Food was not anything special. The pool area was great.Genuine Hotels.com guest review
Loved having the one bedroom with living room and kitchenette. The location is very remote unless you are skiing Brian Head, but the drives and views are fabulous. There is nothing around except the gorgeous rock and landscape. Bed and room were very comfortable. Didn't get maid service two of the days.Genuine Hotels.com guest review
"Very Comfortable Room and Good Food"
Was only there for one night coming from Bryce on the way to Salt Lake. The room was very nice and we had the best night's sleep in nearly two weeks of travel out west. Even though it was a weeknight in the off-season, we had an excellent meal and very good and friendly service.Genuine Expedia guest review
"Great hotel for skiers and lovers of nature"
Some of the best meals I've ever had. Staff very friendly. Rooms clean. Beds comfy and plenty of pillows. Jacuzzi tub felt like my own private spa. Could have used a reading chair. Most rooms have one according to a nice maintenance man. Can get a hot cup of herb tea or snacks until 9 p.m. Fireplace by the pool and hot tub!Genuine Expedia guest review
"Nice view, but under construction."
We were put in building 2 on the second floor. The underground parking was full of construction material and many spots were closed. The elevator was also, "out of order" and forced a climb every time we needed to get something from the car. We asked the ETA of the elevator and we were given no response.Genuine Expedia guest review
"Nice and modern hotel"
The room was clean and spacious, and included a modern well equipped kitchen. The Dixie national forest is nearby, with several scenic areas, and hiking trails.Genuine Expedia guest review
"nice place/chaotic check in"
I was first told that I had cancelled my reservation (I hadn't). Then they found it. It took my travelling companions more than an hour to check in. The next day their room wasn't cleaned because the hotel thought they were checking out (they weren't). Apparently, they have a new computer system, but it either doesn't work or employees aren't trained […] to use it. Read moreGenuine Hotels.com guest review
I was very impressed with my stay at this hotel. The rooms were large, spacious and luxurious. The coffee bar was my favorite place to hang out for an after dinner coffee and a game of chess. I particularly loved the covered parking garage with extra wide spaces. Bravo!Genuine Expedia guest review
"Near to Utah parks"
We had a good time but cleanliness and maintenance were dissapointingGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Great place between two National Parks"
I think a 3-star rating is at least 1 star too low for this place. It is a full-service resort with a restaurant and bar, pool, game room, and even archery classes for kids. We stayed there to be between Bryce Canyon and Zion National Parks and were happy with the decision. It is about an hour drive from Bryce and an hour+ from Zion, but there are not […] a lot of choices in that area the cover both parks. We had a 2 bedroom suite which was great for our family of 5 (2 adults ,3 kids). Concierge was very helpful in arranging a horseback riding tour - they have ATVs and other such things as well. Having a restaurant in the building was nice in being able to relax after a full day at the NP. This is definitely a 4-star level resort for a very good price. Location might seem out of the way, but is a lot better than some of the traps closer to the parks. Read moreGenuine Hotels.com guest review
we spent two nights at this hotel. it was a nice room. we did have a problem that the staff didn't seem concerned about, but after contacting the manager, we were offered a generous apology. most of the staff was very nice.Genuine Hotels.com guest review
very nice place,friendly staff,awesome hot tubs .we has a great time and will be returning.Genuine Hotels.com guest review
"no a/c in hotel"
i was very surprised to learn that none of the rooms have Air conditioning in them. I would have like to know that before booking.Genuine Hotels.com guest review
"Good Hotel in Brian Head."
Check-in was fast and pleasant. The rooms were large and clean. The beds were comfortable but too soft for my tastes.Genuine Expedia guest review
"Big Suite, but dated"
Stayed here because the tour book said it was THE place to stay. Cancelled reservation at Doubletree next door to stay here. At checkin after midnight after an 8-hour drive, the two girls were too involved in their conversation to worry about a family standing in front of them to check into 2 two-bedroom suites, so we had to wait until they felt we […] could interrupt. Was very disappointed to find out that checkout was at 10 am. When we got to the rooms, none of the fireplaces worked and we couldn't seem to change the temperature in the rooms. The bathrooms seemed dated. The bedding was great for sheets and comforter! But, the pillows were foam and firm, not at all comfortable. I wasn't able to fall asleep until 3 am and had to be out by 10 am. Breakfast at the cafe was very good, the pool seemed very small for the size of the hotel, but we didn't have time to take advantage of it anyway. The next time, I will stay at Doubletree instead. Read moreGenuine Hotels.com guest review
"Hiking in Bryce and Cedar Breaks"
I usually stay at Rby's Inn when I hike Bryce Canyon. Everything close to the park was sold out for the weekend. I used Hotels.com and found Cedar Breaks Lodge to be very close to Bryce with the added bonus of being in the beautiful mountains above Cedar City. I booked two nights and what a wonderful experience we had. The rooms are MUCH better than […] Ruby's in. Plenty of room, comfortable beds, clean, clean, clean. I'll be staying at Cedar Breaks Lodge from now on and skip the crazy at Rubys. After hiking all day in the heat of Bryce Canyon it was great to get back to the cool mountain air of Cedar Breaks. The drive is scenic and short, knowing we had a reservation at the Steak House at the lodge was added incentive as the dinning options close to Bryce Canyon are VERY limited. The Steak House came through with an amazing meal. Perfect weekend get away! Thank you Cedar Breaks Lodge!!! Read moreGenuine Hotels.com guest review
Great place! Beautiful room The GM was the best !Genuine Hotels.com guest review
Overall an excellent facility in an ideal location for Bryce and Zion Parks and of course for skiing. The only complaint would be the poor acoustics in the dining areas which served to amplify the usual loud conversations associated with eating and drinking. The servers were also understaffed and overworked.Genuine Hotels.com guest review
Enjoyed the stay. Will do it again. This hotel does not have air conditioning and probably does not need it most days of the year because of high altitude. The days we stayed were a little warm up on the third floor. 1st floor rooms were just fine.Genuine Hotels.com guest review
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