"love this place!"
The service was amazing! The front desk were really informative! They have movies at the front desk that we could rent out to watch. The grill in the back was clean to use. The room was clean and it had a kitchenette in there with cooking ware. I would definitely book at this hotel again!Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for taking the time to comment and give us feedback. I will definitely pass on to our front desk team and housekeeping team your positive comments. We appreciate you staying with us and hope to see you again soon!
"Candle woods suites"
Candle wood was a nice hotel for the price. The service there was oustanding. They are pet friendly and do not have outrageous pet fee. They have free washer and dryers. This is a plus. They don't have breakfast or a diner but you can go across the street to holiday in and everything is free.Genuine Hotels.com guest review
"Overall really good"
No convenience store close, made it hard to buy beer. Not a big deal at all, just surprised meGenuine Hotels.com guest review
"Very comfortable! Great service!"
Beds were great, staff was friendly and helpful. Very good value for the price.Genuine Hotels.com guest review
Room was clean, rate was very high for the area, and I was stuck next to the loudest talker in the world on his bluetooth. The receptionist was kind and apologized for having to put me next to him and his party, but had no where else for me to go. Sleep was not really an option, but the room was clean and there was hot water and clean towels.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen We appreciate you taking the time to leave us feedback on your stay. I am so sorry that you were disturbed by another guest and unable to sleep. I hope the next time you are in Killeen we can offer you a better experience. I will definitely pass along to our housekeeping department your nice comments on the room being clean. Thank yoo again for your comments and for staying at our hotel.
Very accommodating staff, clean and comfortable room, overall I would stay there again without a doubt.Genuine Hotels.com guest review
"Not worth it!"
Had to pay pet deposit for my parakeet. This is the first place that said pet deposit includes birds. Claiming floor needed to be shampood. Feet were black from walking barefoot. Sheets on one bed were stained yellow in middle. I was told rooms are only cleaned every 7 days and if I needed clean towels I had to come downstairs to get them. I'm used […] to breakfast at similar places and rates. But had to go out. Worst part was that the door only locked from inside. I could push the door open from outside. I was in a rush when I got there but had already unpacked when I noticed door issues and exhausted when I got back after party,so never asked to change rooms since I had friends visiting me and not going out much. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for taking the time to leave us feedback on your stay and giving us the opportunity to improve. I will review with our new manager to ensure that each lock is working properly. We appreciate you staying with us.
"Large comfortable room"
Building and rooms need a lot of maintenance. Room was very comfortable. Great value.Genuine Hotels.com guest review
Overall very nice. The bed could have been firmer, but that is a personal preference. Some upgrades would habeen nice, but for the price agood experience.Genuine Expedia guest review
the staff was very helpful! and very friendly! we had a problem with our origanal room. And they moved us to a different room very quickly.Genuine Hotels.com guest review
"Room needed repairs"
The bathroom door had no locking mechanism and the door was held together with wood screws after apparently being broken. The shower head was hanging and could not be affixed to the wall. I paid approximately $13 more to book this room with Expidia than if I would have booked it directly with the hotel. Disappointing.Genuine Expedia guest review
Response by Candlewood Suites Killeen I wanted to first thank you for choosing our hotel during your most recent visit to the Fort Hood area. Thank you also for letting us know of the needed repairs in the room you stayed in. I will make sure to have our Chief Engineer fix this right away. Please do not hesitate to contact us directly for your next reservation needed when you come back to Killeen. Best Regards, Jen Huber
Needs more options for the vending area.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for staying with us Corey! We will make sure to have the vending area/Candlewood Cupboard better stocked. Was there anything you would recommend we make sure we have in stock? Thanks again for your feedback. Best Regards, Jen Huber
In town for my nephews wedding, and the room was comfortable and suitable for me, my wife and 4 kids. Really enjoyed ourselves for a great price and location.Genuine Hotels.com guest review
"rigth for the price"
Heater was inoperable and asked to be moved to another room and they gladly changed my room.Genuine Hotels.com guest review
This truly was an awesome hotel. Location, quiet, spacious what more can you ask for. Only one flaw, no breakfast. I need breakfast. Thanks.Genuine Hotels.com guest review
"Just a place to stay"
I guess for the price it was alright, but since we were coming from another hotel that was way better, this one was a let down. Our room door would not close without slamming it, we were next to an abusive couple who fought constantly and even lead to some kind of arrest and everything was very outdated.Genuine Expedia guest review
"Candlewood Suite Review"
The room was very small to be considered a suite. I did not like the fact that pool services were located at another hotel "holiday inn". I did not like the fact that there was no continental breakfast available for the guests. Overall I would probably b skeptic to book at this hotel in the future. However the overall hotel was very clean and neat.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for your feedback. We appreciate your recent stay with us. I do apologize that we did not have the amenities you were looking for at our hotel. With our campus setting with our sister property Holiday Inn we are able to offer our guests the amenities of both hotels when staying at either property which are within walking distance. I am glad everything went well with your stay.
I love staying here! I wont stay anywhere else when i visit fort hood!!!Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for your feedback. We look forward to your return in the future and appreciate you choosing us as your "Home away Home."
Workout machine broken and has been for weeks. No continental breakfast. Otherwise stay ok...nice rooms.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen I do apologize about one of the workout machines being down longer than expected. We did have to special order a part for it so the arrival of it was delayed. Glad everything else went well with your stay and we appreciate your feedback and you choosing to stay with us.
"Yes I would."
The hotel was very pleasant overall. I would stay here again.Genuine Expedia guest review
Response by Candlewood Suites Killeen Thank you for your stay with us. We appreciate your feedback and look forward to seeing you in the future.
Awesome place to stay! Ill definitely choose this hotel again!Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for your feedback about our hotel. We love that your stay with us was awesome and look forward to your return.
Hotel was mediocre. Service was good but when I made my reservations and I told the reservationist I was traveling with my two small dogs. When I got there I was slammed with a $75 non refundable pet deposit. I should have been told about that when I called to make the reservations.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen I do apologize that the pet fee was not explained to you at the time of booking your reservation. We will definitely work on making sure all of our channels that take reservations are explaining the details of our amenities. Thank you for your feedback and your stay with us.
Room was clean and spacious. Air conditioner wasn't working, told the staff, they said they would fix it. When we checked out it still hadn't been fixed. Temperature never dropped below 76 even when thermostat was set at 50.Genuine Expedia guest review
Response by Candlewood Suites Killeen I do apologize that the maintenance issue with your ac was not taken care of when it was brought to our attention. We definitely do not want that to happen to any of our guests during their stay. We will share this experience with the present staff to make sure that this doesn't occur again. I hope that we can have another opportunity in the future to show you that we have improved maintenance and response times in a more efficient manner. Thank you for your feedback and your stay with us. Please contact me so we can discuss your stay in detail. Thank you.
"WORST hotel/ Dont stay here"
08/29/14 Amber C Olympia, Washington
We booked a long term stay & it was the biggest mistake ever. Dirty!!! The housekeeping is the worst I ve seen! They forget to cleaning your room when, they only provide once a week maid service. Then, when the housekeeping does clean your room they dont fully clean & stock it. I will never stay at another Candlewood again!!!
"Excellent service, clean room, wonderful people"
07/24/14 bob v Houston, Texas
We have stayed her twice and both times staff was tremendous! This is a great location and by staying here you get access to a local health club (though there are treadmills at the hotel). The check-in was efficient, the room was clean (both times) and the folks at the desk made my wife and I feel very welcomed. Thank you everyone.
07/23/14 leole Laurens, South Carolina
forgot to pick us up at airport waited in heat for over one hour after five phone calls never again was told someone would call me they must have forgot again what a joke. if you don't care about service then this is the place for you.
"Not what I expected"
07/20/14 game227 Blairsville, Pennsylvania
We made reservations several days out and confirmed that day we would be checking late. Room, no problem until I opened the door. It appeared to have a party from the night before and air conditioner ripped from the wall. The front desk struggled to find another room and when we opened the door the stench of cigarettes began to say it all. Did I mention the folks that were drunk hanging out in the lobby.... When making reservations for 2 adults and 2 teen children I was recommended for several more dollars a night breakfast to be included. We were then advised the next day that it was only for two people. REALLY, we made reservations for FOUR!!!!!!!!!!!! We went else where for breakfast (The Kettle - Definately worth going to). Now for the positive, the room was clean except for the cigarette smell. The hallway on the 3rd floor smells like cigarettes also. (So much for smoke-free.) Would I stay here again, absolutely not.
07/06/14 Soon2bMrsBogle Fort Drum, New York
Well we are currently still at this hotel. As far as the actual facility it is surprisingly really nice given the location (neighborhood not to appealing on the eyes ) but at the same time very convenient to get around. The rooms are EXTREMELY SPACIOUS everything they have provided in the rm was very nice as well they thought of everything for long term stays this honestly would be a perfect place to stay you can't go wrong!!!! The staff was very friendly the evening girl she helped with all my questions and wasn't rushed about it ! What was shocking was We have 2 different rooms in this hotel. I made the reservations separately for each room via online . The main reason we chose this hotel was because it was "pet friendly" EXCEPT for the pet fee ABSOLUTELY not friendly at all I was shocked that the pet fee with tax was actually more then the rates on either of our 2 rooms we have wow even with being a IHG rewards club member!!! My k9 kid is only well barely 5lbs maybe the weight of a bag of sugar and it cost us $85.00 for him to stay here !!! That isn't very pet friendly at all!! It's not like he's actually would be left in either of our rooms unattended for any reason for any period of time !!!! A pet deposit of that amount understandable of course a business has to cover their butts just incase any discrepancies may happen but a pet fee at that amount. Ridiculous !!!!!!! That would honestly be the only reason why we wouldn't stay at this hotel again is because of the really high pet fee!
"Excellent service / wonderful staff!"
07/05/14 Crystal R
The employees and staff were among the best and most courteous we've ever seen. Great hospitality. Only downside is we wish there was a continental breakfast, but the fact there was a stove, microwave, fridge, dishes, and a dishwasher in the room made up for that.
"Great location/friendly staffs"
06/08/14 Alexandre J
The hotel is nice and quiet, snack is available for purchase in the lobby, the hotel is Eco friendly. Short driving distance from most stores and food places. Located about 13 min from fort hood, serve the military community and pet friendly
02/23/14 Mark S Wichita Falls, Texas
Staff is very kind and courteous, Jeanne was very polite and helpful with anything I needed during my stay. Christine was also very polite and helpful. The beds were comfortable and condition of hotel is excellent.
"The employee were helpful and courteous"
I needed a card mailed. A young man by the name of Rico mailed for while a was at work. Anytime I needed something your employees would help me out. Christine who works at night would send my faxes with no problem I really appreciate everything that your front desk helper would do for me
11/16/13 John M Grand Blanc, Michigan
The staff was very helpful and understanding of all the needs of us. My favorite was Christine that helped me through my 3 month stay. She is very motivated and very pleasant. During my stay, she had a birthday that reminded me of my daughters. I would definitely stay here again. John Mahon
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )