"Not so bad after all"
I only have one complaint about the room. It wasn't enough room for 5 people, the beds were too little (full side) for all of us and didn't have a rollaway bed or sofa To sleep in, which was listed online. I guess it was good just for one uncomfortable night!! At least bathroom and kitchen were cleanGenuine Hotels.com guest review
"Stay at Killeen"
Service at the desk was friendly and fast, room was very cleanGenuine Hotels.com guest review
"ONLY ONE PLACE TO STAY"
we had a greaaaat sleep.Genuine Hotels.com guest review
The hotel room was clean. The pull out couch was very uncomfortable and the air conditioner was very loud. Otherwise the room was nice.Genuine Expedia guest review
Response by Candlewood Suites Killeen Thank you for staying with us and providing feedback on your stay. We will be ordering new furniture soon and will definitely look at sofa sleepers that are more comfortable. Thank you again for your comments.
"love this place!"
The service was amazing! The front desk were really informative! They have movies at the front desk that we could rent out to watch. The grill in the back was clean to use. The room was clean and it had a kitchenette in there with cooking ware. I would definitely book at this hotel again!Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for taking the time to comment and give us feedback. I will definitely pass on to our front desk team and housekeeping team your positive comments. We appreciate you staying with us and hope to see you again soon!
"Candle woods suites"
Candle wood was a nice hotel for the price. The service there was oustanding. They are pet friendly and do not have outrageous pet fee. They have free washer and dryers. This is a plus. They don't have breakfast or a diner but you can go across the street to holiday in and everything is free.Genuine Hotels.com guest review
"Overall really good"
No convenience store close, made it hard to buy beer. Not a big deal at all, just surprised meGenuine Hotels.com guest review
"Very comfortable! Great service!"
Beds were great, staff was friendly and helpful. Very good value for the price.Genuine Hotels.com guest review
Room was clean, rate was very high for the area, and I was stuck next to the loudest talker in the world on his bluetooth. The receptionist was kind and apologized for having to put me next to him and his party, but had no where else for me to go. Sleep was not really an option, but the room was clean and there was hot water and clean towels.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen We appreciate you taking the time to leave us feedback on your stay. I am so sorry that you were disturbed by another guest and unable to sleep. I hope the next time you are in Killeen we can offer you a better experience. I will definitely pass along to our housekeeping department your nice comments on the room being clean. Thank yoo again for your comments and for staying at our hotel.
Very accommodating staff, clean and comfortable room, overall I would stay there again without a doubt.Genuine Hotels.com guest review
"Not worth it!"
Had to pay pet deposit for my parakeet. This is the first place that said pet deposit includes birds. Claiming floor needed to be shampood. Feet were black from walking barefoot. Sheets on one bed were stained yellow in middle. I was told rooms are only cleaned every 7 days and if I needed clean towels I had to come downstairs to get them. I'm used […] to breakfast at similar places and rates. But had to go out. Worst part was that the door only locked from inside. I could push the door open from outside. I was in a rush when I got there but had already unpacked when I noticed door issues and exhausted when I got back after party,so never asked to change rooms since I had friends visiting me and not going out much. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for taking the time to leave us feedback on your stay and giving us the opportunity to improve. I will review with our new manager to ensure that each lock is working properly. We appreciate you staying with us.
"Large comfortable room"
Building and rooms need a lot of maintenance. Room was very comfortable. Great value.Genuine Hotels.com guest review
Overall very nice. The bed could have been firmer, but that is a personal preference. Some upgrades would habeen nice, but for the price agood experience.Genuine Expedia guest review
the staff was very helpful! and very friendly! we had a problem with our origanal room. And they moved us to a different room very quickly.Genuine Hotels.com guest review
"Room needed repairs"
The bathroom door had no locking mechanism and the door was held together with wood screws after apparently being broken. The shower head was hanging and could not be affixed to the wall. I paid approximately $13 more to book this room with Expidia than if I would have booked it directly with the hotel. Disappointing.Genuine Expedia guest review
Response by Candlewood Suites Killeen I wanted to first thank you for choosing our hotel during your most recent visit to the Fort Hood area. Thank you also for letting us know of the needed repairs in the room you stayed in. I will make sure to have our Chief Engineer fix this right away. Please do not hesitate to contact us directly for your next reservation needed when you come back to Killeen. Best Regards, Jen Huber
Needs more options for the vending area.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for staying with us Corey! We will make sure to have the vending area/Candlewood Cupboard better stocked. Was there anything you would recommend we make sure we have in stock? Thanks again for your feedback. Best Regards, Jen Huber
In town for my nephews wedding, and the room was comfortable and suitable for me, my wife and 4 kids. Really enjoyed ourselves for a great price and location.Genuine Hotels.com guest review
"rigth for the price"
Heater was inoperable and asked to be moved to another room and they gladly changed my room.Genuine Hotels.com guest review
This truly was an awesome hotel. Location, quiet, spacious what more can you ask for. Only one flaw, no breakfast. I need breakfast. Thanks.Genuine Hotels.com guest review
"Just a place to stay"
I guess for the price it was alright, but since we were coming from another hotel that was way better, this one was a let down. Our room door would not close without slamming it, we were next to an abusive couple who fought constantly and even lead to some kind of arrest and everything was very outdated.Genuine Expedia guest review
"Candlewood Suite Review"
The room was very small to be considered a suite. I did not like the fact that pool services were located at another hotel "holiday inn". I did not like the fact that there was no continental breakfast available for the guests. Overall I would probably b skeptic to book at this hotel in the future. However the overall hotel was very clean and neat.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for your feedback. We appreciate your recent stay with us. I do apologize that we did not have the amenities you were looking for at our hotel. With our campus setting with our sister property Holiday Inn we are able to offer our guests the amenities of both hotels when staying at either property which are within walking distance. I am glad everything went well with your stay.
I love staying here! I wont stay anywhere else when i visit fort hood!!!Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for your feedback. We look forward to your return in the future and appreciate you choosing us as your "Home away Home."
Workout machine broken and has been for weeks. No continental breakfast. Otherwise stay ok...nice rooms.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen I do apologize about one of the workout machines being down longer than expected. We did have to special order a part for it so the arrival of it was delayed. Glad everything else went well with your stay and we appreciate your feedback and you choosing to stay with us.
"Yes I would."
The hotel was very pleasant overall. I would stay here again.Genuine Expedia guest review
Response by Candlewood Suites Killeen Thank you for your stay with us. We appreciate your feedback and look forward to seeing you in the future.
Awesome place to stay! Ill definitely choose this hotel again!Genuine Hotels.com guest review
Response by Candlewood Suites Killeen Thank you for your feedback about our hotel. We love that your stay with us was awesome and look forward to your return.
Hotel was mediocre. Service was good but when I made my reservations and I told the reservationist I was traveling with my two small dogs. When I got there I was slammed with a $75 non refundable pet deposit. I should have been told about that when I called to make the reservations.Genuine Hotels.com guest review
Response by Candlewood Suites Killeen I do apologize that the pet fee was not explained to you at the time of booking your reservation. We will definitely work on making sure all of our channels that take reservations are explaining the details of our amenities. Thank you for your feedback and your stay with us.
Room was clean and spacious. Air conditioner wasn't working, told the staff, they said they would fix it. When we checked out it still hadn't been fixed. Temperature never dropped below 76 even when thermostat was set at 50.Genuine Expedia guest review
Response by Candlewood Suites Killeen I do apologize that the maintenance issue with your ac was not taken care of when it was brought to our attention. We definitely do not want that to happen to any of our guests during their stay. We will share this experience with the present staff to make sure that this doesn't occur again. I hope that we can have another opportunity in the future to show you that we have improved maintenance and response times in a more efficient manner. Thank you for your feedback and your stay with us. Please contact me so we can discuss your stay in detail. Thank you.
"Flew in to visit family nearby"
12/31/14 cathyS920 Grand Rapids, Michigan
They have a friendly & helpful staff. Our only complaint would be that they do not offer a shuttle to the airport. The other hotels in the area do, so we would not stay there if we were flying again. The taxi cost was $25 each way. They do not have a restaurant, but there is a Holiday Inn next door where we had a late night sandwich for dinner. There was no place else within walking distance to eat.
"Candlewood Suites Killeen at Fort Hood"
12/03/14 Garrick A Concord, California
Candlewood Suites was my "home away from home" for approx. 5-weeks. The hotel is adjacent to another hotel of the same HGL (?) group of hotels, which is an advantage to the Candlewood location. Every person behind the desk was exceptional and very professional. Outstanding of the group were Twonia, Christine, Denise and Jennifer. A few of the reviews I read are pure hog-wash (!), written by the few who carry "issues" on their sleeve. The free laundry services, 24-hour coffee, pantry and room amenities were very well received by me. The room was clean! I will return to that same hotel if and when I return to Killeen. The hotel offers once-a-week general cleaning; and other room related services upon request. I did have to go out and buy a small lamp to supplement the lighting in the room (which was OK without the new lamp), because I worked on projects while in the room. Dave and Jen were helpful and did what they could to keep me in the room during my ever-changing schedule and during one of the hotel's busy periods. Although the hotel does not offer breakfast within the building, the pantry is stocked and the restaurant of the adjoining hotel offers a discount for Candlewood Suites guests if members of the hotel group. It was a very good, clean stay. Thank you!!! Garrick Anderson, CA
"Working on improvement"
10/28/14 Lee L
Friendly staff on all shifts. It's apparently an older property, but there seem to be a lot of effort into improvements. Dave Patell, Kathy and Tatina were very helpful in my stay. Left my jacket in my room after checking out. I called the front desk upon landing for the connecting flight and my jacket was already at the front desk. The Clerk on duty agreed to mail it to home address - to easy!
"cleanliness/maintenance "not up to snuff" is putting it mildly"
10/16/14 Lois M Kansas
First, let me say that the staff was courteous and friendly, there was quality cookware in the kitchenette, the shower head was nice and the use of the washers and dryers was free--end of good points. The room was dirty & dingy. The bathroom door was broken (like someone had broken it down & they took the guts out of the knob and literally screwed the door back together) and unable to secure. The drapes and sheers were filthy. The exit door nearest our room was broken (could get out but not back in with the room key-safety issue for a lady to be taking out her dog after dark). They told us they would get maintenance on it. Still broken when we left. By the way, this was the door nearest the grill. We were given an accessible room which we did not want. Being almost five foot tall and the logistics of a handicap commode do not mix well. We were told they were lucky to get us a room because they were so full (I reserved this stay several months back) and would get us into a different room as soon as they could-never happened. I was unable to take a bath. I finally figured out how to get the shower bench out of the tub and started running the water, the tub just didn't seem to be filling. There was good water pressure. I turn off the water and then hear it draining out because the plug does not seat properly. I tried to take a bath anyway and race the draining water and lost. The desk chair was coming apart at the seams, appeared to be stapled together. It seemed sturdy but looked scary. The smoke detector was located directly (and I mean directly) above the range top. I have no idea who could have thought that one up, seriously...SERIOUSLY? Add to that the recirculating range hood blows right toward the smoke detector. The range hood fan was wrong, the fan was hitting the filter and cutting the metal filter. There was a light out above the bathroom vanity mirror, I informed the maintenance man while he was working on our broken door lock (the entrance to our room door, not the bathroom door), which he worked on for some time. He reported he would be back with a light bulb-never happened-even though I mentioned it twice more. One of the reasons he worked so long on the door is that he thought the screws were stripped. He was trying to use a Phillips when he needed a star key. This is the maintenance man. I am a female, a nurse - not mechanically inclined at all and I could see that. I didn't want to tell the guy how to do his job so I kept my mouth shut. Another guy came to help him who figured out the phillips vs star thing. The door was not fixed until another female employee came to help. I don't know what she did but my key card would let me in the room after that. In the pet contract it stated that you can't walk your dog through the lobby, being I couldn't get in through the end door that would accommodate me bypassing the lobby from outside to my room, I apologized to the lady at the desk and told her about the door lock mechanism. She was very nice and said no, that wasn't their policy, they love dogs and that they would get maintenance on the door lock. More on the pet policy, you can not leave your pet at any time alone in the room unless they are crated. I have a rescue who freaks out to the point of making herself sick if you crate her. We have tried kenneling her at our vet who is amazing and the girls in the office just end up carrying her all day because of how bad she freaks out in the cage. Which is one of the reasons we are looking for a "pet friendly" hotel. So, not only was the room gross but I was forced to stay in it or only go places that I could take my dog. I love my dog but I am so not one of those pets as accessories people. The sidewalks that they do have are right up against the building, so as people exit their vehicles in the parking lot to enter the hotel they are literally walking right outside your windows so that you can hear their conversations and see their faces through the closed windows if you are on the first floor. Creepy. But they weren't really creepers they were just walking on the sidewalk. Only one person in the room gets breakfast and you have to go to another hotel to get it. And the black thing in the picture we found on top of the cabinets is a piece of charcoal and the other thing is an air-freshener. Don't know if staff placed them there or another guest. If you cleaned the rooms more than once a week you would not have to cover odors, they would be cleaned away. This is a dude's hotel. If you don't cook on the range top or care if the room is remotely clean or want everyone in your room to get breakfast or take a bath or want to shut the door when using the latrine you'll be fine. We weren't and went across the street to what should have been a comparable hotel of the extended stay type and costs about the same. But it is way, way, way better. Plus they were very accommodating in helping us with early check in so that we wouldn't get dinged another day at the Candlewood.
"WORST hotel/ Dont stay here"
08/29/14 Amber C Olympia, Washington
We booked a long term stay & it was the biggest mistake ever. Dirty!!! The housekeeping is the worst I ve seen! They forget to cleaning your room when, they only provide once a week maid service. Then, when the housekeeping does clean your room they dont fully clean & stock it. I will never stay at another Candlewood again!!!
"Excellent service, clean room, wonderful people"
07/24/14 bob v Houston, Texas
We have stayed her twice and both times staff was tremendous! This is a great location and by staying here you get access to a local health club (though there are treadmills at the hotel). The check-in was efficient, the room was clean (both times) and the folks at the desk made my wife and I feel very welcomed. Thank you everyone.
07/23/14 leole Laurens, South Carolina
forgot to pick us up at airport waited in heat for over one hour after five phone calls never again was told someone would call me they must have forgot again what a joke. if you don't care about service then this is the place for you.
"Not what I expected"
07/20/14 game227 Blairsville, Pennsylvania
We made reservations several days out and confirmed that day we would be checking late. Room, no problem until I opened the door. It appeared to have a party from the night before and air conditioner ripped from the wall. The front desk struggled to find another room and when we opened the door the stench of cigarettes began to say it all. Did I mention the folks that were drunk hanging out in the lobby.... When making reservations for 2 adults and 2 teen children I was recommended for several more dollars a night breakfast to be included. We were then advised the next day that it was only for two people. REALLY, we made reservations for FOUR!!!!!!!!!!!! We went else where for breakfast (The Kettle - Definately worth going to). Now for the positive, the room was clean except for the cigarette smell. The hallway on the 3rd floor smells like cigarettes also. (So much for smoke-free.) Would I stay here again, absolutely not.
07/06/14 Chamorita671 Saint Robert, Missouri
Well we are currently still at this hotel. As far as the actual facility it is surprisingly really nice given the location (neighborhood not to appealing on the eyes ) but at the same time very convenient to get around. The rooms are EXTREMELY SPACIOUS everything they have provided in the rm was very nice as well they thought of everything for long term stays this honestly would be a perfect place to stay you can't go wrong!!!! The staff was very friendly the evening girl she helped with all my questions and wasn't rushed about it ! What was shocking was We have 2 different rooms in this hotel. I made the reservations separately for each room via online . The main reason we chose this hotel was because it was "pet friendly" EXCEPT for the pet fee ABSOLUTELY not friendly at all I was shocked that the pet fee with tax was actually more then the rates on either of our 2 rooms we have wow even with being a IHG rewards club member!!! My k9 kid is only well barely 5lbs maybe the weight of a bag of sugar and it cost us $85.00 for him to stay here !!! That isn't very pet friendly at all!! It's not like he's actually would be left in either of our rooms unattended for any reason for any period of time !!!! A pet deposit of that amount understandable of course a business has to cover their butts just incase any discrepancies may happen but a pet fee at that amount. Ridiculous !!!!!!! That would honestly be the only reason why we wouldn't stay at this hotel again is because of the really high pet fee!
"Excellent service / wonderful staff!"
07/05/14 Crystal R
The employees and staff were among the best and most courteous we've ever seen. Great hospitality. Only downside is we wish there was a continental breakfast, but the fact there was a stove, microwave, fridge, dishes, and a dishwasher in the room made up for that.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )