"Great SOMA location in SF"
Second time at this hotel which does not disappoint. Great location, fabulous amenities, and an amazing restaurant.Genuine Hotels.com guest review
"Cozy, quiet, and convienent"
The staff at the Intercontinental was constantly courteous, thoughtful, and supportive to our every needs. The beds were cozy and the room was kept crisp and clean each day. The room had a spectacular view of the bay overlooking the stadium and enjoyed it each day of our stay. We'd go back in a second! Thank you, Intercontinental and hotels.com for […] a wonderful vacation. Read moreGenuine Hotels.com guest review
"Fantastic hotel with superb customer service"
Our stay at the Intercontinental could not have been better. The hotel is beautiful, the facilities are excellent, the beds, linens and towels are super comfortable, and the staff is unbelievably helpful. While there, we had noisy neighbors and our room was immediately relocated. Our daughter needed an ER trip and they found us a town car to get her […] there comfortably, then called on check on her. My only suggestion would be to have minibar-optional rooms, especially for people traveling with young children. We were excited that the room had a fridge, but disappointed to learn that it was 90% full of un-removable minibar items (they sit on sensors). Read moreGenuine Hotels.com guest review
"Awesome July 4"
Stayed in the city for fireworks this year and although the fog can make it difficult, the accommodations were awesome. Nice, new, comfy bed and room was swanky. Great views. Upgraded for a few bucks to get the 31st floor and loved it. We'll go back.Genuine Hotels.com guest review
"Great hotel, affordable price."
Our family of four just wrapped a 3 night stay and really enjoyed the Intercontinental. The location is 2 blocks south of Union Sq and within 1-2 blocks there is a Target, lots of dining options that make it easy if you want a quick bite or forgot some essentials. It was about a 15 min walk to Chinatown, 5-8 mins to get to the cable cars. We got a very […] good rate and were happy. Our kids swam every day. The pool and hot tub were great; our only complaint is that there is no comfortable place for people to sit at the pool-no room and just a couple hard benches. Overall, great place. Read moreGenuine Expedia guest review
"Nice hotel close to AT&T park"
Our family of 4 stayed here again this year to take in the city. The location is close to BART and the cable cars with all the shopping you could ever want. Great time in San Francisco!Genuine Expedia guest review
"Great business and leisure hotel in San Francisco"
The Intercontinental San Francisco is essentially new, is comfortable, is right next to the Moscone Center (Convention Center), and is easy walking distance to the Financial District. BART and Caltrain are convenient. For parking, the public 5th and Mission garage is a block away (as of this writing, overnight parking is OK). The Intercontinental is […] best for business travelers, but leisure travelers who are not looking for a resort or leisure hotel should consider it as well. About the only negative is the neighborhood - In the daytime it is safe, if a bit dirty and inhabited by sketchy characters. At night it is best avoid walking south toward 6th Street or the freeways. Amenities include an indoor pool / spa, day spa, and a hotel restaurant called "LUCE" that is actually good. Read moreGenuine Hotels.com guest review
"Great DT location"
Nice place to stay. Good food, great bar. Very friendly staff.Genuine Hotels.com guest review
"Close to AT&T Park"
Room was wonderful. Big room with nice view. Coffee machine, magazines, great staff, nice restaurant.Genuine Hotels.com guest review
Got a room for my nieces 24th birthday in the city. The hotel was very clean and well appointed. Frette bathrobes. Beds and linens very nice and comfy. Everyone very nice and accommodating. $60 to park. Ouch! They let me check in early so we had plenty of time to get ready for our night out. Did some laps in the 2 lap pool. Fitness room just what you […] need. Hot tub seats were rough. Tore up my suit bottom. Bar pleasant and with good snacks. Restaurant buffet pricey but delicious and everything you could imagine. Mini oatmeal brûlée! Would return for a very special occasion. Read moreGenuine Hotels.com guest review
"Close to the trolleys, BART station and shopping."
Beautiful hotel. Amazing staff. Bill, the chief concierge, was kind, funny, and spot-on with recommendations. Super clean room and great ambiance.Genuine Expedia guest review
Really nice room, courteous staff, great location.Genuine Expedia guest review
"Could not be any better"
Kara was wonderful. She booked us am exceptional room and by the time we went up a bottle of champaign and strawberries were placed as it was our anniversary. The locations is also good, 7 minutes from union square.Genuine Expedia guest review
"Apparently my standards are higher than most"
Was disappointed with the room for numerous reasons. First, it appeared that either somebody had received a haircut or given a dog a shower in the bathroom, as the shower stall and bathroom floor were literally covered in hair, despite the fact that the bathroom did appear to have been "cleaned." Second, the bedside telephone was completely broken. […] And third, the double beds were the smallest that I have ever encountered, nearly too small for two average size adults to share. Finally, valet parking is $60 per night which struck me as a bit excessive. Read moreGenuine Hotels.com guest review
"Wonderful weekend getaway!"
We arrived early in the day and not only were we able to check in early, the check in attendant was extremely helpful and was able to give us an upgraded room. The room was clean and comfortable- the bed was amazing! I haven't slept that well in a long time. The spa was also reasonably priced and enjoyable. Overall- the hotel staff members were so friendly […] and kind. The only complaint we had was not about the hotel, but the restaurant... We went down for breakfast one morning and were extremely disappointed with the price and quality of the buffet. It was terrible! So, don't eat there, but the concierge will surely point you to somewhere amazing instead! Read moreGenuine Hotels.com guest review
"Exceptionally poor service"
I was very disappointed in our stay - our room was not serviced until we had been there nearly two days and after repeated calls to the front desk. Each time I called I was also placed on hold for lengthy periods and when finally connected to a representative, I was met with a frosty and unapologetic tone. Highly avoid this chain, particularly this […] location. Read moreGenuine Expedia guest review
"Electric Charging Station"
I first chose InterContinental San Francisco because it looked good and had a charging station for my Tesla. Now I come back because it has a charging station and is a wonderful hotel and in a central neighborhood.Genuine Expedia guest review
"Great staff, service and hotel"
It was very good. Would return againGenuine Hotels.com guest review
"Very good, modern hotel."
Full disclosure, I got an amazing deal on this room. That being said, it is a great hotel even if paying a higher room rate. Everything is very new, clean and contemporary. For us, it was centrally located in SoMa next to the Moscone Center. The lobby is very open, light and airy. The front desk is efficient. The concierge gave us perfect recommendations […] every time for all our meals. The beds and linens are very nice and quite comfortable. The TV was big but the picture wasn't too crisp. Great amenities: shampoos, bath robes, slippers and such. And nice decor overall. While the hotel is really great, I didn't love my particular room. Checking in at the Front Desk, I made one request, "please do not put me in a room directly across from the elevators". I understood that, due to nature of my reservation, I would be placed on a low floor in a standard room. But, when I got out of the elevator, BAM- there was my room. Normally, I would have gone back to the front desk and politely requested a different room but, as I said, I really did get an awesome rate so, we stuck it out. The good news was that the room was shockingly very quiet despite its proximity to the elevator. All in all, our stay was quite pleasant. Read moreGenuine Expedia guest review
"Great hotel in a nice area"
Although valet costs ~$60 there are multiple parking lots nearby that allow overnight parking for $15-$30 and they are only 1-5 blocks away. The hotel has internet access for premium members. Security is around the clock. It was filled with families and had a very professional and sleek feel. I really enjoyed staying here and would highly recommend […] others to stay here as well. Read moreGenuine Expedia guest review
Overall a very nice hotel. Needs more hooks in the shower and bath to keep towels off floors.Genuine Hotels.com guest review
"Great business hotel"
Excellent locale. Good work space in the hotel. Comfortable bed. TV is good. Bathrooms great. Good dining in hotel. Near Moscone center and other venues in SF. If your meeting are in the financial district, this would not be a great choice. Service was excellent.Genuine Hotels.com guest review
"went way too far on the water conservation"
hotel was nice except there was no water pressure which really made the quality of the stay poor. you simply don't choose the Intercontinental expecting to shower under a trickle. Even the sink was running so slow that it took a while to fill a water cup.Genuine Hotels.com guest review
"I've been a loyal customer, but no more"
Customer service was terrible and the hotel ultimately is trying to rip me off. I've loyally stayed here many times in the past, but unfortunately something seems to have changed and the service has gone way downhill.Genuine Hotels.com guest review
"Nice hotel, Great location"
We were in San Francisco as part of our family vacation. The location of the hotel is great. It is walking distance to downtown, yet not right in the middle of all the hustle and bustle of downtown. The view from the upper floors from the side of the building that faces the Bay Bridge is fantastic with all the city lights. The hotel staff was very friendly […] and helpful. We'll definitely be back! Read moreGenuine Expedia guest review
"probably one of the newest hotels in SFO"
great property and staff! a first class experience way nicer then the 4 starsGenuine Expedia guest review
Room was a little on the small side, but was very clean, comfortable, and modern. Beautiful hotel, great service.Genuine Hotels.com guest review
Great brand/property, great service, quality everything, just bordering Tenderloin spill-over into SoMa. But close to other cultural attractions as well. Small room, but good rate for quality of hotel and amenities.Genuine Hotels.com guest review
"great stay in SF"
well maintained hotel and good service.Genuine Hotels.com guest review
"Excellent service, great hotel"
We had a wonderful time in SF, thanks in some part to the staff at Intercontinental. The rooms and common areas are what one would expect from a high-end facility. And the service was even better. From the bellman, valet, to the front desk staff, everyone was very friendly, courteous and took means to anticipate our needs. One small kudo to Kara at […] the front desk who helped us print our tickets to the Giants game and gave us plenty of helpful tips prior to us going out to explore the city. Thank you. Read moreGenuine Hotels.com guest review
Very elegant without being pretentious. The staff was very friendly and helpful. This is our hotel of choice for our next trip~a great value. We have and will recommend this hotel to others.Genuine Hotels.com guest review
"Great place to stay"
Nice staff. Great view. Good location. Slept well. i will stay at this Hotel again.Genuine Expedia guest review
"A lot to see in the area"
It was great...great location, great areaGenuine Hotels.com guest review
"An excellent hotel near Moscone, and Yerba Buena"
Like all InterContinental Hotels around the world, the InterContinental San Francisco lives up to its promise. Loved teh bed and the view, the convenience of the location and of the shower in the bathroom was fabulous (although it doesn't come close to the bathrooms at its sister hotel the InterContinental Festival City in Dubai!). A couple of things […] that bugged me were the overpriced water in the room ($8 for a bottle of Evian) Most other high end hotels have stopped doing that and provide private label water for free, and the lack of Splenda/Stevia for the in-room coffee. Sweet and Low? Really? Read moreGenuine Hotels.com guest review
Love the upscale feel of the hotel. Convenient location...we walked to Embarcadero, Union Square and North Beach. We always choose this hotel when staying in San Francisco!Genuine Expedia guest review
Solid member of the Intercontinental portfolio. Great central location for moscone events or anything in the Financial District. Quiet despite how busy Howard and surrounding streets are.Genuine Expedia guest review
Awesome staff awesome room. I wish the indoor pool was a little larger.Genuine Hotels.com guest review
"Slick hotel centrally based"
Very friendly staff complimented by clean room (esp. toilet, shower and bed linen - you know? the important stuff!)Genuine Expedia guest review
Enjoyed how close to union square. Great bar and great service.Genuine Hotels.com guest review
Odd shower layout, no water pressure. Small room, Rather stay at The westin. Its 2014, when can we get HD channels on the TV?Genuine Expedia guest review
Really enjoyed Luce for breakfast and dinner. The rooms were nice and clean but the full size beds were a little uncomfortable.Genuine Expedia guest review
"Great hotel close to AT&T Park"
A 5 star hotel for the price of a 3 star. The beds were very comfortable and luxurious. Centrally located between Union Square and AT&T Park, walking distance to both. Would definitely stay again.Genuine Hotels.com guest review
The hotel was beautiful and the staff friendly. We really our stay over the Memorial Day weekend.Genuine Hotels.com guest review
great and helpful staff worth the extra $ for the "club"Genuine Expedia guest review
"Wonderful hotel but expensive"
I would stay here again in a heart beat. Its close to everything in SF and the staff were wonderful. $3.00 for a coffee and $90.00 for a room service meal was over the top but heck its only money.Genuine Expedia guest review
"Modern Hotel near Yerba Buena"
We didn't spend a lot of time in the hotel but bell staff and front desk were always pleasant and helpful. The location was on the edge of good but we had no problems as two grandmas traveling together. Near by shopping and restaurants were a plus. Breakfast in the hotel was very good. San Francisco was experiencing a warm spell so we were very grateful […] for the good air conditioning system. Read moreGenuine Expedia guest review
My husband and I were very impressed by this hotel. Very clean, very friendly staff, in the middle of the city and close to shopping and restaurants. I've seen complaints on here about the noise of the street, but we were on the 12th floor and didn't have any issues at all. We will definitely stay here again when we visit to San Francisco!Genuine Hotels.com guest review
"Treat Yourself to Luxurious Hotel in SanFrancisco"
From the time you walk through the door to the time you leave the Intercontinental Hotel in San Francisco, you will feel like royalty. The doormen and concierge staff are the best I've ever encountered in my many travels. The room was posh, bed comfy like a pillow, the workout room, pool, hot tub, and shower in the pool area were just splendid which […] made the stay all the more wonderful. There's also a spa by appt. on the premises. There is a gourmet restaurant as well. I plan to return to this hotel again. Read moreGenuine Hotels.com guest review
"The best staycation!"
I stay at a hotel in San Francisco about 4 times a month for a mini get away. And this hotel, hands down, is AMAZING. Quite, luxurious rooms, with large bathrooms. The staff was outstandingly helpful. And the pool and hot tub are by far nicer than most others I've seen in SF. Overall an fantastic choice!Genuine Expedia guest review
"Great customer service! Very friendly."
The hotel was well staffed and very friendly. The people working there seemed to really like their jobs which I take as a good sign. Our room was clean when we got there and cleaned nicely every day. The location is convenient for downtown San Francisco. It is close to Union Square for higher end shopping, but also close to Target for quick necessities. […] We enjoyed our stay. Read moreGenuine Expedia guest review
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