"enjoyed our stay"
The only negative I have to say is the hot tub was not hot and working properly and the indoor pool was cold. We stay at hotels with indoor pools because our kids love to swim and we love not having to worry about rain or sun burn.Genuine Hotels.com guest review
"magic springs and not to far from downtown hotspri"
everything was real nice the hotel is conveniently located . I really enjoyed the breakfast . the peoples was nice . if I ever get back to hotsprings I wouldn't hesitate to stay there again .Genuine Hotels.com guest review
"Hotel was dirty and in poor repair."
The furniture in the room was stained and in poor repair. The phones did not work. The towels were stained. The rooms were dirty. This is by far the worst Holiday Inn I have ever stayed in.Genuine Expedia guest review
"Great Breakfast Area"
Hotel was clean, staff was nice but the lady in the Breakfast area was awesome. She kept everything stocked and the place was packed. She went out of her way to help everyone in that area. To the extreme. A little girl got sick all overe the floor and she jumped right over there and cleaned it up. The parents were mortified but Mary took it in stride. […] I have to say I was impressed and the service in the breakfast area alone is reason for me to go back to this hotel if I'm back in the area. Read moreGenuine Hotels.com guest review
"having Walmart , dollar store and mcdonalds nearby"
comfortableGenuine Hotels.com guest review
Great place to stay! Friendly staff and great breakfastGenuine Hotels.com guest review
We had a very nice stay. The room was nice, beds comfy..Genuine Hotels.com guest review
"Super Nice Staff!"
The only thing that really frustrated me was when they changed the swimming pool policy from what was in the hotel policy book as "children under 16 must be accompanied by a responsible adult" to putting a sign on the entrance to the pool that said "no one under 18 without an adult". I was with 3 teenagers: 15, 16, 17... that and there was no bacon […] for breakfast. :( Read moreGenuine Hotels.com guest review
Great hotel with a friendly and helpful staff. Got us a room as soon as we got there, rooms were great. Breakfast had a lot to choose from and all was good. Wasn't more I could ask for.Genuine Expedia guest review
"Convient and Close to Hotsprings."
Our Stay was great. We did arrive prior to check in time but found we were close enough to downtown Hotsprings to go and ride the ducks before heading back to the Hotel. Staff was very courteous as well as helpful during out stay. Carl gave us good directions to a buffet in Benton AR. which was not very far down the road. Rooms were nice and comfortable. […] Pool was enjoyable right prior to heading out to dinner. The entire hotel staff were friendly and professional. Breakfast was good; however, gaining a table that morning was difficult...it could have been that we were nearing the end of the breakfast time. Great place to stay...I would stay again in a minute. Read moreGenuine Hotels.com guest review
Overall, our stay was nice. The room was clean and well maintained. The only con to the trip were the beds. Linens were nice and soft, but the matresses were rigid and super firm. Great for someone, who likes a firm matress, but not for everyone. Even my kids complained about it. One other issue, that is strictly out of the hotels control mind you, […] but concerning. There was alot of movement between rooms and questionable behavior amongst other guests. Kids wrestling in hallway and knocking on doors. But, that's to be expected when vacation time rolls around. Read moreGenuine Hotels.com guest review
"Terrible Customer Service"
Mistakes happen but how the mistakes were handled was unacceptable. For one, they scheduled us to check out on the wrong day and the staff harrassed us the entire morning even after we told them it was a mistake. Although our room was already paid for in advance, they blamed us for the harrassments. The breakfast was good but the room was not the suite […] we paid for. It was not a spacious room and only had a divider to separate the sofa from the beds. I would not stay here again. A different hotel in the same area would be a possibility to visit Hot Springs. Read moreGenuine Hotels.com guest review
Purpose of stay was for a sister's 50th Anniversary Celebration that was at 2:00 pm - the hotel clerk that checked us in was gracious enough to let us have a late check out of 1 pm so we didn't have to dress and be out by 11 a.m. - this really helped out tremendously. Were very kind and gracious when we checked in.Genuine Expedia guest review
"Ozark Pick Up"
Decent hotel just off I 30, good for a short overnight stay but not much else. There is a small commercial presence near the Hotel but not a great assortment of restaurants or stores. This is a good choice for stop on way to Camp Ozark or just for a night, clean, friendly and sufficient.Genuine Expedia guest review
"Too many unsupervised kids!"
Everything was good except the other guest that were there for a school conference did NOT supervise their children. The hotel staff did everything they could to control the situation.Genuine Hotels.com guest review
"Hotel ok, nothing else around"
The hotel was good. Not much to choose to eat from close by.Genuine Expedia guest review
"Nice place to stay"
Enjoyed our stay! Clean rooms and very nice customer service reps.Genuine Hotels.com guest review
front desk staff and dining room staff friendly AND helpfulGenuine Hotels.com guest review
"Good Holiday Inn experience"
The Hotel staff were super friendly helpfull to my family of 5. The rooms were clean, and the breakfast was good for my 2 twin 3 year old girls and my 8 month old girl. Just wish the pool opened earlier so we could have taken advantage of that before we leftGenuine Hotels.com guest review
I was impressed with the hotel in every way except for one issue. The smoke alarm was located right above the bed and had a flashing light every few seconds. I am a back sleeper so this bothered me at times but my husband was not bothered by it at all. We enjoyed our stay very much.Genuine Hotels.com guest review
"I like this hotel."
Enjoy my stay will stay again! Also my family enjoyed there stay and recommend hotel.Genuine Expedia guest review
one of the best breakfasts around....Genuine Hotels.com guest review
"Holiday Inn Express, Malvern, AR"
Nice, clean, no frills room. Hotel appears new. Mattresses were somewhat uncomfortable. Staff very nice and responsive. Would recommend for those needing to stay a night or two. Breakfast buffet was well done. Will stay here again each time we visit the area. Overall very nice.Genuine Hotels.com guest review
"Was very convientant for our situation"
Even tho it was close to a freeway, we thought our room was very quiet. Breakfast was very nice and the people working in the hotel were very nice.Genuine Hotels.com guest review
"Hotel that does not have anything we request for"
Requested for 4 toothbrush before arrival and said it was fine just pick it up at the front desk when I sigh in. They only had two. Family of four. Arrival at 1:30am. Just need a place to sleep. Woke up and requested 2 extra towel. and was told they did not have anymore clean until housekeeping come. Tolit dis not flush to well. Drainage in tub was […] stuck. when taking a shower had to wait an extra 10 min. Before next person because water would not go in drain. Wake up call was on time. Because we arrival so late waa kind enough to give us a later check out time til 2pm. That was nice... But onoy stayed til 11am. Luckily Walmart was next door so we were able to perchase what was needed.. toothbrush and towels. Was on the rode when b ing hotel. So did not pack toothbrush and towels. So bring your own when booking. Breakfast was not to our taste. Coffee was good. Overall. This hotel. Which my family have been to lots. Never experience a hotel not having the things we needed. Not so friendly staff at night. But when I spoke to the woman previously about what I needed she was on point to say that we have it all no problem. Just when we arrive Jus ask someone there and they will accomidate US with it. But they dis not... Read moreGenuine Expedia guest review
did not have one good night sleep.......i was on 2nd floor and it sounded like construction on the 3rd floor......i spoke with another guest who was staying on my floor and she checked out early due to the all night noise on 3rd floor..........i am not one to complain but it was not a good experience.....Genuine Hotels.com guest review
It was pleasant to me like. nothinh else had more claning in the room and a change at breakfastGenuine Hotels.com guest review
Very comfortableGenuine Hotels.com guest review
There was a lady who works the breakfast buffet every morning that is the hardest working, most attentive, warm and welcoming person I've ever seen. Nothing went empty, everything was spotless, and she helped everyone. The entire hotel was nice, but she really stood out.Genuine Hotels.com guest review
"Great place to stay"
Everything went very well, clean, quite, nice pool. Would stay again if headed that way.Genuine Hotels.com guest review
"It was ok"
The front desk attendent was overwhelemed and rude, huffuing and puffing. The indoor pool was small,overcrowded, salty and not warm , made me wonder when they last cleaned it since it was salty, usually you can smell the chorline for indoor hotel pools, and this one you could not. there wasnt any towels in the pool area, the phone was not working in […] the pool area, so I had to come out and try to get the attendants attention, she was busy with a customer but I kept trying to get her attention from the hallway so I wouldnt drip water on the tile floor, i yelled out several times "excuse me", she continued to ignore me. Finally got her attention and she was flustererd and huffing and puffing she would get to it when she can. A few mins later she came into the pool area and slammed the towels down without saying a word. Besides that I wouldnt go there again. I would opt for a hotel with an outdoor pool if thats what to expect from an indoor one. The rooms were very clean, comfortable beds, spacious bathrooms, nice flat screen tv. Good breakfast selection, large dining area Read moreGenuine Expedia guest review
"good if not going to be in room much"
I have to say normally i love Holiday Inn Express Hotels. This one did not live up to my expectations. Especially not for the amount of money we spent and still had to drive 25 minutes to get to Magic springs. We could have stayed at a nicer hotel in Little Rock for a cheaper price and better places to eat. Also we had to change rooms because our first […] room had an odd looking bug and hair all over the floor. People at desk got us new room but didn't seem happy to do it. Then the walls in both rooms were worn. If you get hotel for a good price it was not bad.Just not worth paying alot. Breakfast was good though. Read moreGenuine Hotels.com guest review
The service was horrible. I would not recommend it.Genuine Hotels.com guest review
"Magic Springs here we come!"
Everything was all in order! Breakfast was great. My only disappointment was the walls are thin. we could hear walking above us (3rd floor) at each step.....Genuine Expedia guest review
The hotel was nice and clean but everytime we asked for face towels,they couldnt provide us with any. Only gave us medium and bath towels which that was what we had to wash our faces with before we went to Walmart and bought our own face towels.Genuine Hotels.com guest review
I recently stayed here with my husband and two three year olds. Very family friendly. My boys enjoyed the indoor pool. Breakfast was great, a lot to choose from. Beds were not too uncomfortable. Walmart and a couple of fast food places on the same room. I would definitely recommend this hotel to friends and family.Genuine Expedia guest review
"Quick Business Trip"
My bed was a little uncomfortable, but otherwise a very nice hotel. The staff was excellent!Genuine Hotels.com guest review
"about 15 miles away from attractions, great locati"
Wonderful family friendly place to stayGenuine Hotels.com guest review
The staff was wonderful and there are some good places to eat in close proximity. the suite was clean and nicely furnished. will visit again.Genuine Hotels.com guest review
My husband didn't like part of the breakfast...but there are other options to pick from, which he did the next morning. Everyone was very nice and helpful.Genuine Expedia guest review
Couldn't find any available hotels in Hot Springs for the Arkansas Derby. This was the closest and I am glad we stayed here. Nice area, close enough to the racetrack etc. The breakfast buffet was good and the lady that stocks, cleans up and cooks the food does an outstanding job! If you need a place to eat try Dons Pizza cellar and the Blue Monkey.Genuine Expedia guest review
"Holiday Inn Express and Suite - Malvern"
The front desk upon check-in was clean and appealing. The room was a great size with working air, nice large bathroom and baby coffee maker. The room had both soft and firm pillows labeled on both sides of the bed. The rate was good for the room and the convenience to the events we were attending in the area. We did not have breakfast, but the room […] looked great as did the food. Read moreGenuine Hotels.com guest review
"Wonderful stay at Holiday Inn Express Malvern Ark"
I would recommend this hotel to anyone traveling to or near Hot Springs Arkansas. The management and staff were very hospitable. We will be back. ThanksGenuine Hotels.com guest review
clean and quiet. convenient walking distance to walmart, fast food, etc.Genuine Expedia guest review
We found this room to be very clean and the staff was very friendly. The kids loved the indoor pool and had a great time while we were there. Would definitely stay here again!Genuine Hotels.com guest review
"So so!! People with allergies beware!!!"
At first glance seems really clean & nice. But once you look closer there was nasty wash rags. Headboards of the beds have not been wiped down in months, if you bend over & look in the air conditioner vents there was tons of MOLD in the air conditioner. Breakfast was horrible. Housekeeping did nothing but make the beds.Genuine Hotels.com guest review
good price, and good location. Breakfast was great and hotel was very clean and comfortable.Genuine Expedia guest review
"Very nice stay!"
The employees at this hotel were the nicest we had ever come in contact with at a hotel. The hotel was very nice and clean. The only thing I didn't like was the beds were a little too hard for me. However, the kids loved the beds.Genuine Hotels.com guest review
Nice, clean room. Friendly staff. Very nice pool and hottub. Great continental breakfast.Genuine Hotels.com guest review
"Nice, pleasant stay"
Clean room, friendly staff with no complaints.Genuine Hotels.com guest review
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