All hotels in Malvern, Arkansas, United States of America
1 room, 2 adults
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2660 S. River Creek Drive, Malvern, AR, 72104, United States of America, ‏‎855-239-9222
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4.1 / 5Excellent

Score breakdown (from 135 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Very clean"
Great staff,best free breakfast ,room very comfortable
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
I am so grateful for your review of our hotel! We strive to ensure that every guest enjoys their stay with us to the fullest! I'm so glad to hear that you enjoyed your breakfast, and that you found our staff to be so helpful! I will definitely be sharing your comments with them! Thank you so much for taking the time to share your thoughts of our hotel! If you are ever in the area again, please come see us! Sincerely, Traci GM
1 night trip Apr 5, 2014
Jerry
US
4.0 / 5Excellent
"It's a Holiday Inn"
We had a pleasant experience. It was all we expected from a Holiday Inn.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for taking the time to write your review of our hotel! We truly do appreciate it! I will certainly be sharing your kind words with our staff! We look so forward to hosting your stay again in the future, so if you are in the area again, please stop by! Sincerely, Traci GM
Other trip Apr 6, 2014
A Traveler
US
4.0 / 5Excellent
Stay overall ok, though disappointing that the indoor pool was closed. We booked specifically for this as something to do after a long drive
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for taking the time to write your review! I wanted to sincerely apologize that you were not able to enjoy our indoor pool during your stay with us. We had the unfortunate event of a child getting sick in it, and had to close it until we were able to get it cleaned up. Issues like this one do not happen very often, but I certainly understand that when they do, it causes a lot of disappointments for our guest! We want all of our guests to completely satisfied with their stay, and I truly hope that if you are ever in the area again, you will give us another chance! Again, thank you so much for taking the time to write your review! Sincerely, Traci GM
1 night trip Apr 1, 2014
Jennifer
US
5.0 / 5Outstanding
"Not too far, Not too close"
Friendly Staff, Soft & Cozy Beds.... Good Breakfast. Only complaint is that this hotel IS NOT KID-FRIENDLY due to hotel policy of having to be 18 years old or older to be in the indoor pool, workout center and business center (desktop computers) by themselves! This makes "adult" time virtually impossible. Otherwise, everything really nice.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for writing your review! I'm so glad you found our staff to be friendly, and our beds cozy! I will definitely be sharing your review with our staff! I'm so sorry that you did not feel that we are Kid-Friendly. Our policy is for the protection of our guests. I will definitely speak with the owner about lowering the age limit. I'm sure there are a lot of good swimmers that are under the age of 18, and do not need adult supervision. Thank you again for letting us know how we are doing! Sincerely, Traci GM
3 night trip Mar 26, 2014
Lynn Nathan
US
4.0 / 5Excellent
I was very very unhappy with the fact that I couldn't use my state employee discount. It really sadden me after I was told that I could use it. Then wasn't aloud I proably will not be staying there again because I couldn't use my discount.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
I am very sorry for the miscommunication it is hotel policy that we only accept the government rate Monday through Friday and if you are on official state business. Once again I do apologize for the miscommunication regarding this matter!
1 night business trip Mar 29, 2014
A Traveler
US
3.0 / 5Good
We had no hot water and no one seemed to care much. In addition, the pool hours are awful so it was hard to swim before we left. If you're going for the indoor pool and hot tub be sure to note you can't swim until 10:00 in the morning.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
I wanted to sincerely apologize for the issues you had during your stay with us! I understand we were having a serious problem with our hot water heaters on this particular weekend. I'm truly sorry for the inconvenience this caused you and your family. It's our goal to ensure each of our guest enjoys their stay with us 100%, and it truly saddens me that we were unable to accomplish this goal with you! If you are ever in the area again, I hope you will give us a chance to show you that we are better than what we provided you during your stay! Again, I'm truly sorry for all of the issues you had while staying with us! Sincerely, Traci GM
1 night trip Mar 21, 2014
Emily Hausman
US
5.0 / 5Outstanding
"new"
luv it..............
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for taking the time to write your review! It was short and sweet, and one of my favorites to read! I will definitely be sharing your thoughts with our staff! We are so pleased that you enjoyed your stay and hope that if you are ever in the area again, you will stop in! Sincerely, Traci GM
1 night trip Mar 29, 2014
monique
US
3.0 / 5Good
"It was a place to stay!"
Nothing Special, Nothing Wrong!
Genuine Hotels.com guest review
4 night family trip Mar 26, 2014
Jack
US
3.0 / 5Good
"Average"
Average everything but the room was clean. Nothing special about the breakfast. The cleaning staff was very nice but was knocking on doors to clean the room at 0830 on a Saturday?
Genuine Expedia guest review
Other trip Mar 31, 2014
Ryan
US
5.0 / 5Outstanding
"Excellent stay!!!!"
Close to main highway, restaurants and businesses. Super friendly staff. Loved the indoor pool and hot tub!! The suite we stayed in was perfect size for our family and the cost was even better. We had to postpone our reservation by one day due to emergency and they were able to accommodate with no problem. I will stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for your kind review of our hotel. We are thrilled that you enjoyed our indoor pool and hot tub! It was such a pleasure having you stay with us, and we hope that we can serve you again in the future! Sincerely, Traci GM
2 night trip Mar 17, 2014
L. Allen
US
5.0 / 5Outstanding
Thought it was a little difficult to get to. We thought they should make a exit right off the highway.
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2014
A Traveler
US
1.0 / 5Poor
I do not recommend this hotel at all!! After a long night of basketball tournaments, got to my room that had food crusted covers on the bed. Got up to no hot water for a morning shower. At time of check out couldn't speak to manager. Got the run around all weekend, didn't get to speak to a manager until Monday morning. I did finally get a small refund, but it wasn't a pleasant stay at all!!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
I wanted to sincerely apologize for the issues you had during your stay with us. It is our goal to ensure every guest enjoys their stay with us 100%, and it's very disheartening to know we did not accomplish our goal with you. We really do appreciate you taking the time to write your review. It's because of the reviews that we can improve! I hope that in the future you will give us another chance to show you that we can be better! Sincerely, Traci GM
1 night trip Mar 14, 2014
A Traveler
US
5.0 / 5Outstanding
"vacation"
Service was really great and very helpful. Although we heard there was no hot water...we did! We asked for few xtras and got them. Was great
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
We are so grateful that you have taken the time to write your review of our hotel. I'm very excited to share your kind comments with our staff! It's a great feeling knowing that we have accomplished our goal of ensuring our guest have the most pleasant stay possible while with us. Thank you again for your wonderful review! Sincerely, Traci GM
3 night family trip Mar 12, 2014
pola
US
4.0 / 5Excellent
"Nice for overnight stay"
The staff were very courteous. Our room was clean. The hallway was noisy with guests ( I think) at the midnight hours. The water was luke warm for the first shower and we had two more to follow. That was disappointing. Breakfast was okay, enough to get you on the road again. Easy to find. I got a great deal, so for what I paid I was happy. I agree with other customers that this hotel is comfortable for a quick stay.
Genuine Hotels.com guest review
1 night trip Mar 7, 2014
A Traveler
US
4.0 / 5Excellent
"Clean, Friendly, Convenient"
Hotel staff was very helpful, rooms were clean and comfortable, nice pool and hot tub and full breakfast made this place a better deal than others in the same price range.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Malvern
We really appreciate you taking the time to leave your review of our hotel. I'm so glad you found the breakfast, pool, and hot tub to your liking! I will definitely talk with the owner about adding more equipment to our fitness center. I will certainly share your kind review with the rest of our staff! Thank you again for sharing your review! Sincerely, Traci GM
Other trip Feb 25, 2014
A Traveler
US
4.0 / 5Excellent
Clean and comfortable. Friendly and efficient staff.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
We really appreciate you taking the time to write your review of our hotel. It's such a pleasure knowing you found us to be clean, and comfortable, and that you found our staff to be efficient! Please come back and see us if you are ever in the area again! Sincerely, Traci GM
2 night trip Feb 14, 2014
A Traveler
US
3.0 / 5Good
"Below average stay"
This was not my typical stay at a Holiday-Inn Express. I had a two night stay but my room was not cleaned the day after my arrival. I had to request clean towels from the front desk. The on duty manager did offer to move me to another room but it was late evening and I did not have the energy to pack and unpack. The temperature of the water was luke warm which did not make the shower very enjoyable.
Genuine Hotels.com guest review
2 night trip Dec 20, 2013
A Traveler
US
5.0 / 5Outstanding
people were friendly, indoor, heated pool was awesome, clean
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we truly value your feedback. We will be sure to pass your kind words along to our housekeeping staff. Again, thank you so much for taking the time to write a review! Sincerely, Traci, GM.
1 night trip Nov 29, 2013
A Traveler
US
4.0 / 5Excellent
"Excellent Service"
Service was excellent. The hotel clerk who checked us in was very personable and accomodating. Will definitely stay here again next Thanksgiving holiday.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for letting us know how we are doing! It's always wonderful to hear that our guests are happy, and completely satisfied! It's such a privilege to get to share this information with our staff, so I want to personally thank you for taking the time to write your review of our hotel! We look so forward to seeing you again next year! Sincerely, Traci GM
1 night family trip Nov 27, 2013
Sonya
US
5.0 / 5Outstanding
"Very nice hotel"
Malvern does not have a large number of hotels and not a large number of nice/new ones for sure. I reserved a room at this hotel because I knew it was new and figured it would be nice as a Holiday Inn Express. The room decor was modern and colorful and the furnishings were good also. The LCD tv has an annoying bright red light that radiates intrusively when you turn off the tv, so you have to set something in front of the light. No big. The bathroom was nice but they might have a regulator on the shower hot water because it is hot at first but wanes in temperature as you continue the shower or filling the bath. It's not cold, just not continually not. I still think you can enjoy a night or two stay here so check it out.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for your valuable feedback! We truly appreciate you taking the time to inform us on the areas we can certainly improve on. We want every single guest to enjoy every single moment when they are staying with us! Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Traci LaBeff, GM
Other trip Nov 29, 2013
Roadstar
US
5.0 / 5Outstanding
Would stay again! Happily.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for your wonderful feedback! It is our goal to ensure each and every guest has the most pleasant stay possible while with us. It's a wonderful feeling knowing we have accomplished our goal! Again, thank you so much for taking the time to let us know! Sincerely, Traci LaBeff GM
2 night business trip Nov 15, 2013
A Traveler
US
4.0 / 5Excellent
"Good hotel but breakfast processed typ holidy Inn"
The hotel seemed to be a good option for one night stay, but the breakfast is the typical holiday inn standard which is all processed and stale. The hotel was clean and staff well mannered but the stay leaves a bad taste in the mouth with the Holiday Inn breakfast. Needs to be natural.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for taking the time to leave us feedback. We are pleased that you found the hotel comfortable and clean. We certainly apologize for the bad experience you had with our breakfast. Rest assured that your comments will be reviewed by our team, and we will take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need during your next stay with us, please do not hesitate to let us know. Again, thank you so much for taking the time to let us know where we need to improve! Sincerely, Traci LaBeff GM
1 night trip Nov 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome stay!"
Great hotel. Clean rooms, nice staff. It was one of the best hotels I've stayed in.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for letting us know how satisfied you were with your stay! It feels wonderful knowing we have provided our guests with excellent service, which is what we strive for. We look forward to serving you again in the future! Sincerely, Traci LaBeff GM Holiday Inn Express & Suites Malvern, AR
1 night trip Sep 6, 2013
SonyaK
US
4.0 / 5Excellent
"Malvern Holiday Inn Express"
It was Labor Day weekend so the hotel was almost at full occupancy, but they upgraded me to a suite because my original room smelled of smoke or something.
Genuine Expedia guest review
Other trip Sep 8, 2013
Sandi
US
3.0 / 5Good
"Unappreciated staff"
This hotel is an average hotel. Nothing to brag about in general. The hot breakfast was ok although the lady preparing the breakfast was very friendly and attentive. I asked her how long she has worked there..(7 days a week.. for 2 1/2 years) .. i replied they are lucky to have a hard dedicated employee like yourself. I hope they know that and give you regular raises.. ( never one raise ). If these owners cannot appreciate their employees i refuse to give them my business. It is very hard to find employees like this lady and i pray something good happens for her. Other employees were also friendly. Not bad for price but no 5 stars maybe 3
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for your kind words regarding our staff. We are very grateful to our Breakfast Hostess, and cannot begin to pay her the value she brings to our team. She is very dedicated and wonderful with our guests. We appreciate all of our employees who strive so hard to provide great customer service to all of our guests. I have personally shared this review with our owner. Once again, thank you so much for your kind words for our staff. We hope to have the opportunity to host you again in the future. Sincerely, Traci LaBeff GM Holiday Inn Express & Suites Malvern, AR
3 night trip Aug 19, 2013
Carrie
US
5.0 / 5Outstanding
"Excellent Stay!!"
My friends and I stayed one night here but will definitely stay here again. The hotel staff was awesome, especially Brandon at the front desk. The beds were comfortable, the hotel was clean and there was a washer and dryer for guest use which came in handy when we came in drenched after getting rained out at Magic Springs.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Malvern
Thank you so much for your kind words! We sincerely appreciate knowing that we have accomplished our goal, which is to provide great service to all of our guests 100% of the time. We look so forward to getting to host you again in the future! Sincerely, Traci LaBeff GM Holiday Inn Express & Suites Malvern, AR
1 night trip Aug 10, 2013
Francie
US
5.0 / 5Outstanding
"My Opinion"
This property had easy access to the interstate and Wal-mart. The breakfast was EXCELLENT! My family really enjoyed it. The beds were comfortable and met the needs of my family for a short 2-night stay.
Genuine Hotels.com guest review
2 night family trip Aug 2, 2013
Andrea
US
5.0 / 5Outstanding
"2013 Family Vacation"
Me, my kids and grandkids stayed at this hotel for a total of 5 days in the month of JULY 2013. We had a wonderful time! The rooms were nice and clean along with the pool area, which we used a lot. The hotel staff were excellent, smiling,helpful and attentive to all needs. But, I would like to give special KUDOS to Ms. Mary the servant in the breakfast area, she is the BEST!!! Me and my family (4 adults and 10 kids) will always stay at this hotel when we go to Hot Springs area. Although it is outside side of Hot Springs, you can't beat the price and you know how someone almost always forget to pack something. Well, fear not Wal-Mart is right next door along with lots of good eating places.
Genuine Expedia guest review
Other trip Aug 13, 2013
Shortstuff
US
5.0 / 5Outstanding
"Quick stay over"
One night stay. Very nice facility. Easy to get in and out. Nice breakfast for "in a hurry traveler'. Would use again.
Genuine Expedia guest review
Other trip Aug 10, 2013
Mary
US
4.0 / 5Excellent
"Very Good"
No complaints, we enjoyed out stay and would stay here again if in the area.
Genuine Expedia guest review
Other trip Aug 5, 2013
A Traveler
US
4.0 / 5Excellent
"HOTEL STAY"
overall, good hotel. no restaurants close to the hotel and had to drive too far for entertainment
Genuine Expedia guest review
Other trip Jul 29, 2013
A Traveler
US
2.0 / 5Fair
"Car window busted so park in front!!"
Suite was ok but bathroom door would stick very bad, only two towels and there was a gross pink goo on one of the pillows. The pool was small and too crowded to swim. Car window got busted out of our car and another car on same night. No cameras on sides of hotel so be sure and park in the front!!! The staff could have been a little more helpful in the situation. We couldn't even use a vacuum to clean up the glass. They did give us a box to use to tape up the window (luckily we always have cloth duct tape).
Genuine Expedia guest review
Other trip Jul 28, 2013
Kelly
US
5.0 / 5Outstanding
"Malvern Holiday Inn Express"
I've stayed in other Holiday Inn Express' and have always enjoyed my stay. This hotel was no exception. The room was very clean and the maid service always did a great job. The complimentary breakfast had a wide variety of food and drink. We didn't check out the sites close to the hotel but I was disappointed that the hotel is located in a dry county. I enjoy the purchase and consumption of liquid sin with a meal but I reckon others don't share that desire.
Genuine Hotels.com guest review
2 night trip Jul 18, 2013
A Traveler
US
5.0 / 5Outstanding
"enjoyed our stay"
The only negative I have to say is the hot tub was not hot and working properly and the indoor pool was cold. We stay at hotels with indoor pools because our kids love to swim and we love not having to worry about rain or sun burn.
Genuine Hotels.com guest review
2 night trip Jul 13, 2013
Jody B
US
5.0 / 5Outstanding
"magic springs and not to far from downtown hotspri"
everything was real nice the hotel is conveniently located . I really enjoyed the breakfast . the peoples was nice . if I ever get back to hotsprings I wouldn't hesitate to stay there again .
Genuine Hotels.com guest review
2 night family trip Jun 28, 2013
calvin
US
1.0 / 5Poor
"Hotel was dirty and in poor repair."
The furniture in the room was stained and in poor repair. The phones did not work. The towels were stained. The rooms were dirty. This is by far the worst Holiday Inn I have ever stayed in.
Genuine Expedia guest review
Other trip Jul 15, 2013
Sue
US
5.0 / 5Outstanding
"Great Breakfast Area"
Hotel was clean, staff was nice but the lady in the Breakfast area was awesome. She kept everything stocked and the place was packed. She went out of her way to help everyone in that area. To the extreme. A little girl got sick all overe the floor and she jumped right over there and cleaned it up. The parents were mortified but Mary took it in stride. I have to say I was impressed and the service in the breakfast area alone is reason for me to go back to this hotel if I'm back in the area.
Genuine Hotels.com guest review
1 night trip Jul 12, 2013
A Traveler
US
4.0 / 5Excellent
"having Walmart , dollar store and mcdonalds nearby"
comfortable
Genuine Hotels.com guest review
3 night trip Jul 4, 2013
A Traveler
US
5.0 / 5Outstanding
"outstanding"
Great place to stay! Friendly staff and great breakfast
Genuine Hotels.com guest review
1 night business trip Jul 6, 2013
MzKonceited
US
5.0 / 5Outstanding
"Great room"
We had a very nice stay. The room was nice, beds comfy..
Genuine Hotels.com guest review
1 night family trip Jul 6, 2013
Natasha
US
4.0 / 5Excellent
"Super Nice Staff!"
The only thing that really frustrated me was when they changed the swimming pool policy from what was in the hotel policy book as "children under 16 must be accompanied by a responsible adult" to putting a sign on the entrance to the pool that said "no one under 18 without an adult". I was with 3 teenagers: 15, 16, 17... that and there was no bacon for breakfast. :(
Genuine Hotels.com guest review
3 night family trip Jul 3, 2013
christina
US
5.0 / 5Outstanding
"Great hotel"
Great hotel with a friendly and helpful staff. Got us a room as soon as we got there, rooms were great. Breakfast had a lot to choose from and all was good. Wasn't more I could ask for.
Genuine Expedia guest review
Other trip Jul 5, 2013
Joe
US
5.0 / 5Outstanding
"Convient and Close to Hotsprings."
Our Stay was great. We did arrive prior to check in time but found we were close enough to downtown Hotsprings to go and ride the ducks before heading back to the Hotel. Staff was very courteous as well as helpful during out stay. Carl gave us good directions to a buffet in Benton AR. which was not very far down the road. Rooms were nice and comfortable. Pool was enjoyable right prior to heading out to dinner. The entire hotel staff were friendly and professional. Breakfast was good; however, gaining a table that morning was difficult...it could have been that we were nearing the end of the breakfast time. Great place to stay...I would stay again in a minute.
Genuine Hotels.com guest review
1 night trip Jun 28, 2013
A Traveler
US
3.0 / 5Good
"Uncomfortable Beds"
Overall, our stay was nice. The room was clean and well maintained. The only con to the trip were the beds. Linens were nice and soft, but the matresses were rigid and super firm. Great for someone, who likes a firm matress, but not for everyone. Even my kids complained about it. One other issue, that is strictly out of the hotels control mind you, but concerning. There was alot of movement between rooms and questionable behavior amongst other guests. Kids wrestling in hallway and knocking on doors. But, that's to be expected when vacation time rolls around.
Genuine Hotels.com guest review
1 night trip Jun 15, 2013
Jason
US
2.0 / 5Fair
"Terrible Customer Service"
Mistakes happen but how the mistakes were handled was unacceptable. For one, they scheduled us to check out on the wrong day and the staff harrassed us the entire morning even after we told them it was a mistake. Although our room was already paid for in advance, they blamed us for the harrassments. The breakfast was good but the room was not the suite we paid for. It was not a spacious room and only had a divider to separate the sofa from the beds. I would not stay here again. A different hotel in the same area would be a possibility to visit Hot Springs.
Genuine Hotels.com guest review
2 night family trip Jun 8, 2013
Rachel
US
5.0 / 5Outstanding
"Friendly People"
Purpose of stay was for a sister's 50th Anniversary Celebration that was at 2:00 pm - the hotel clerk that checked us in was gracious enough to let us have a late check out of 1 pm so we didn't have to dress and be out by 11 a.m. - this really helped out tremendously. Were very kind and gracious when we checked in.
Genuine Expedia guest review
Other trip Jun 17, 2013
Rhonda
US
3.0 / 5Good
"Ozark Pick Up"
Decent hotel just off I 30, good for a short overnight stay but not much else. There is a small commercial presence near the Hotel but not a great assortment of restaurants or stores. This is a good choice for stop on way to Camp Ozark or just for a night, clean, friendly and sufficient.
Genuine Expedia guest review
Other trip Jun 10, 2013
KPH
US
5.0 / 5Outstanding
"Too many unsupervised kids!"
Everything was good except the other guest that were there for a school conference did NOT supervise their children. The hotel staff did everything they could to control the situation.
Genuine Hotels.com guest review
Business trip Jun 9, 2013
Brandy
US
3.0 / 5Good
"Hotel ok, nothing else around"
The hotel was good. Not much to choose to eat from close by.
Genuine Expedia guest review
Other trip May 29, 2013
A Traveler
US
4.0 / 5Excellent
"Nice place to stay"
Enjoyed our stay! Clean rooms and very nice customer service reps.
Genuine Hotels.com guest review
Family trip May 28, 2013
A Traveler
US
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