"Holiday Inn Express Sante Fe"
The overall hotel is nice and clean, Found bed to be hard and uncormfortable.Genuine Hotels.com guest review
ExcelenteGenuine Hotels.com guest review
"The front desk is rude!!!!!"
07/19/14 Yuka F
If breakfast is served until 10am, there should be breakfast available. When I told the front desk that the pancakes were out, she wouldn't refill it. I tild her they were out 10 minutes ago, she yelled at me and said, "well did you come tell me they were out?" I am a guest, I didn't know I had to tell them to do their low paying job. She said it was too late and they already filled it 3 times and that was it. Mind you, this is a Saturday and a lot of people tried to get pancakes. My kids were crying and she had an attitude and yelled at me. I asked for the manager who was gone at 9:30am??? Seriously?? Horrible service. Who yells at their guests? So make sure you remind them to check the breakfast every 20 min. Good God.
"Clean Hotel with a Few Problems"
06/30/14 South4Scuba Houston, Texas
This hotel is fairly new and is very clean. The king leisure suite was large and nice. The price we had to pay was WAY TOO HIGH for this quality hotel. However, the hotel has a humidity problem. You have to keep the rooms very cold to dehumidify and then when you take a hot shower the room gets very damp and the floor gets slippery. Also, there is not enough parking for a hotel this size. The lot is laid out weird and there just aren't enough spaces when full.
"Absolutely love this hotel!"
06/18/14 Misdameanor Plano, Texas
This hotel is great, and my husband and I have stayed here twice now when we come to visit Galveston. Diana at the front desk is a dream, she is SO nice! I love how all of the staff always said hello to us no matter what time of the day it was. The breakfast buffet is delicious, the beds are super comfortable, and the place is clean, clean clean! During the week you can have the pool pretty much to yourself, which we loved. There is a Walmart across the highway that is really convenient if you forget any toiletries or need to pick up snacks, beer, etc. It only took us about 20 minutes to get into Galveston too, which I much prefer then spending a ton of $$$ to stay on the seawall, or anywhere in town for that matter. We will always come back to this hotel every year when we visit.
"not good like it use to be"
06/17/14 brian c Choctaw, Oklahoma
I've stayed at this hotel for the last 8 years and go on a lot of cruises but this last time I was very displeased and won't stay there again the beds are full size. I'm a priorty club member with no priority the one in webber is much better queen size beds and a lower cost as well as near a lot of shops and restaruants go to the one in webber tx. not texas city
"wonderfull bed and overall experience !"
06/16/14 grich82 New Orleans, Louisiana
We have a suite, for a great price/value. The bed was wonderful, comfy, soft but firm enough to subtend my husband heavy weight without me bouncing every time he turned. The pillow were like little clouds of softness, we asked for 2 more and they were delivered in no time. The room was spacious, spotless clean. The staff were nice and police. Great experience, I wish I have the same bed and bedding at home !
"One of the best!"
06/16/14 Skip C Boise, Idaho
Very clean exterior & interior. Beautiful modern room, Direct TV, and great mattress! Staff was very helpful & polite. Well lit parking & close to food. Clean pool area, and nice breakfast buffet in the morning.
"Good Stay Near Beach for Less"
06/14/14 Rose M Schertz, Texas
Comfortable and clean hotel. Approximately 10 minutes to Galveston. Shopping and dining nearby. Nice Saltwater pool but no hot tub. Double safety latches on pool gate made it difficult for adults to enter and exit. Large shower stall, but no tub, which was fine for us. Fridge and microwave in room was convenient. Very disappointed in the wireless internet, which was so weak that we could only use it intermittently in the breakfast room or near the front desk. Seems the hotel needs a stronger wireless router. Otherwise, the hotel was a good choice and costed only half of what we would have paid had we stayed on Galveston Island.
"Highlight of Texas City"
06/07/14 cggraul Denham Springs, Louisiana
Should you need to be close to events in areas south of Houston, this is the place to stay. VERY clean and the staff goes above and beyond. It is located away from high traffic areas, hustle and bustle.
06/07/14 Misty C Shawnee, Oklahoma
We have stayed at this hotel many times in the past few years before going on our cruises and in the beginning we loved this place but lately we feel that that the quality has declined. We stayed just last weekend and one thing we really used to like is they would let us check in around 1 because we were priority members and also gave us bottled water for free. This time they told us we could not check in until 4 which we though well fine we will sit and wait and after about 30 min someone else came in and asked if they could check in they said they could and as soon as they left we confronted them and they gave us a sorry attempt at an excuse also the water was only for priority members at their newer hotels also they always put us on the top floor and have only full size beds we were so disappointed we canceled our reservation for the second night and stayed elsewhere. If you want a great Holiday Inn Express Hotel try the one that is in Weber Tx it is brand new, has queen size beds and they are near the mall and lots of great stores and Starbucks.
"Safe, Clean, Friendly hotel"
06/03/14 Desireeb22 Omaha, Nebraska
My husband and I stayed here for two nights before our cruise took off out of Galveston, TX. Loved this hotel, and we will be staying here again when we are in the area. The staff was incredibly friendly, even shared their stapler with us for our luggage tags! The room was clean, and comfortable. Breakfast was really good, and had a nice variety. We enjoyed the work out facilities as well, even did a load of laundry ! Texas City it's self was really nice to, we hit up some shopping at the outlit, and some local BBQ that wasn't far from the hotel. Great hotel, def recommend it !
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