"We were happy with this hotel."
Extremely clean hotel. No odor in the room. Shower was spotless. Breakfast was good. If I go to Galveston again this will be the place for me. I highly recommend this place.Genuine Expedia guest review
ExcelenteGenuine Hotels.com guest review
"Very uncomfortable beds and unhelpful staff"
07/30/14 b0ssh0gg Bella Vista, Arkansas
I usually stay at Hilton properties but my wife, son, and myself stayed at the Holiday Inn Express in Texas City for a wedding this past weekend and it was a huge disappointment! I have stayed at several Holiday Inn Express locations before and they are generally pretty decent however my wife and I both had severe back pain after the first night and it was worse after the second night. The free wifi that we were supposed to have would not work in our room at all. The only place we could get wifi was on the ground floor! I usually do not have any problem with getting hotel staff to allow late checkout if needed but in this case we needed to stay a few hours after normal checkout before leaving for a family event but I could not even get the request out of my mouth before I was cut off with a curt "That is not possible! We are completely booked and we need you to be out at noon!" I understand that the hotel was full but they cannot possibly clean all of the rooms at the same time so what difference does it make? At Hilton hotels I am guaranteed late checkout due to my membership privileges no questions asked- ever! I am also a member of IHG rewards but no such consideration was given. We also had to ask for the hotel pool to be unlocked because the gate was still locked over 30 minutes after the pool was supposed to be open. The pool towels that we had to ask for at the front desk were inconsistent. One day we were given hand towels that were not even big enough to wrap around your body and were very thin, but the next day they were better. Another group of our family was also staying at the hotel and had specifically requested a "suite with a pull out sofa" because they had 2 teens with them. They have stayed at many Holiday Inn Express & Suites and the suites have always had a hide-a-bed in the couch. Not this hotel! Because you cannot actually book a room at the hotel by phone, the national reservation operator did not know that this hotel did not have hide-a-beds in any rooms but booked the room for them anyway. Because the hotel was full, my in laws had to leave the hotel a day early to find a hotel that could accommodate them in a single room. I expected this hotel to be much better. It looks very new and has a lot of potential but the bed was terrible and the customer service is nowhere on the level that it needs to be for the prices charged. The Hilton hotel we stayed at the last night we were in town was far superior for just a few dollars more. Lesson learned!
07/28/14 Glen J Grapevine, Texas
We were looking for a hotel for our trip to Galveston and this hotel was only 15 minutes away. The hotel and staff were both very nice. Plenty of parking and we got to the hotel really late. The check in was very easy. They had everything printed and ready with the key programmed when we arrived. Less than five minute check in process. The room was clean and nice. There was a microwave and fridge in the room. The bed was firm, but comfortable. Air conditioner worked well in our room. There was only a shower in the bathroom, no tub, which was fine for me. Free breakfast was very good. Check out was also easy. We saw a nice fitness center and pool. The hotel had vending machines and they also sold a few items at the front desk. There was a Jack In The Box, fast food place across the parking lot. There was a mall across the street. There were several other food options at the exit a few minutes away. I would recommend this hotel and would stay here again.
no major complaints. Room was just average, shower only no tub. Breakfast was good, breakfast area is small most families had to move tables around to accommodate them. Address of hotel does pick up on GPS.
"The front desk is rude!!!!!"
07/19/14 Yuka F
If breakfast is served until 10am, there should be breakfast available. When I told the front desk that the pancakes were out, she wouldn't refill it. I tild her they were out 10 minutes ago, she yelled at me and said, "well did you come tell me they were out?" I am a guest, I didn't know I had to tell them to do their low paying job. She said it was too late and they already filled it 3 times and that was it. Mind you, this is a Saturday and a lot of people tried to get pancakes. My kids were crying and she had an attitude and yelled at me. I asked for the manager who was gone at 9:30am??? Seriously?? Horrible service. Who yells at their guests? So make sure you remind them to check the breakfast every 20 min. Good God.
"Clean Hotel with a Few Problems"
06/30/14 South4Scuba Houston, Texas
This hotel is fairly new and is very clean. The king leisure suite was large and nice. The price we had to pay was WAY TOO HIGH for this quality hotel. However, the hotel has a humidity problem. You have to keep the rooms very cold to dehumidify and then when you take a hot shower the room gets very damp and the floor gets slippery. Also, there is not enough parking for a hotel this size. The lot is laid out weird and there just aren't enough spaces when full.
"Absolutely love this hotel!"
06/18/14 Misdameanor Plano, Texas
This hotel is great, and my husband and I have stayed here twice now when we come to visit Galveston. Diana at the front desk is a dream, she is SO nice! I love how all of the staff always said hello to us no matter what time of the day it was. The breakfast buffet is delicious, the beds are super comfortable, and the place is clean, clean clean! During the week you can have the pool pretty much to yourself, which we loved. There is a Walmart across the highway that is really convenient if you forget any toiletries or need to pick up snacks, beer, etc. It only took us about 20 minutes to get into Galveston too, which I much prefer then spending a ton of $$$ to stay on the seawall, or anywhere in town for that matter. We will always come back to this hotel every year when we visit.
"not good like it use to be"
06/17/14 brian c Choctaw, Oklahoma
I've stayed at this hotel for the last 8 years and go on a lot of cruises but this last time I was very displeased and won't stay there again the beds are full size. I'm a priorty club member with no priority the one in webber is much better queen size beds and a lower cost as well as near a lot of shops and restaruants go to the one in webber tx. not texas city
"wonderfull bed and overall experience !"
06/16/14 grich82 New Orleans, Louisiana
We have a suite, for a great price/value. The bed was wonderful, comfy, soft but firm enough to subtend my husband heavy weight without me bouncing every time he turned. The pillow were like little clouds of softness, we asked for 2 more and they were delivered in no time. The room was spacious, spotless clean. The staff were nice and police. Great experience, I wish I have the same bed and bedding at home !
"One of the best!"
06/16/14 Skip C Boise, Idaho
Very clean exterior & interior. Beautiful modern room, Direct TV, and great mattress! Staff was very helpful & polite. Well lit parking & close to food. Clean pool area, and nice breakfast buffet in the morning.
"Good Stay Near Beach for Less"
06/14/14 Rose M Schertz, Texas
Comfortable and clean hotel. Approximately 10 minutes to Galveston. Shopping and dining nearby. Nice Saltwater pool but no hot tub. Double safety latches on pool gate made it difficult for adults to enter and exit. Large shower stall, but no tub, which was fine for us. Fridge and microwave in room was convenient. Very disappointed in the wireless internet, which was so weak that we could only use it intermittently in the breakfast room or near the front desk. Seems the hotel needs a stronger wireless router. Otherwise, the hotel was a good choice and costed only half of what we would have paid had we stayed on Galveston Island.
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