Holiday Inn Express Carlsbad - Carlsbad

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Genuine Hotels.com guest review

Very good breakfast with good selection. grandson had trouble hooking up xbox and hotel clerk sent her husband up to help. Couldn't have ask for more polite help from any of workers: front desk, maids, ladies fixing food. etc. The only complaint I have WAS THE NOISE. SOMEONE IN THE ROOM ABOVE US. ( A CHILD I ASSUME WAS JUMPING ON THE FLOOR AND THIS […] WENT ON FOR SEVERAL HOURS IT STOPPED FOR AN HOUR THEN RESUMED FOR SEVERAL MORE HOURS. WHEN I CALLED THE FRONT DESK AND ASK IF THEY COULD CHECK ON THE CHILDREN IN THE ROOM THEY SAID THE HOTEL WAS FULL OF KIDS. I TOLD THEM IT WAS ROOM 304. I DON'T KNOW HOW THE PEOPLE WITH THE KID COULD STAND IT, I WAS DOWN STAIRS AND WAS READY TO KILL THE CREATURE. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Disappointed in the check in process, staff came across inexperienced, vague on place to eat and incorrect info on how long we should plan on getting to cavern (more than 40 minutes!) Pool extremely small amd cloudy, hot tub maxium of ONLY 2 people, rediculous for a hotel with 100s of guests, did not use either because it was crowded as well. Rooms […] clean and comfortable and breakfast had plenty of selections to choose from.ok for nights rest, but not for a family to go and play in the pool. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was clean and had a nice pool and hot tub. Staff was very helpful finding us a restaurant. The location was a little far out of town, but work for us as we were going that way.

Genuine Hotels.com guest review

Moved from Los Angeles to Austin and was driving a 16 ft truck and towing my car. The hotel was very spacious and accommodating for my large vehicle and it was a very nice place to sleep in after 10 hours of driving.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel is new and the room is clean and comfortable.Very pleasant place to stay, other than price.

Genuine Hotels.com guest review

adequate, nothing special one way or the other

Genuine Hotels.com guest review

Full hot breakfast, comfy bed, etc. Great place to stay. Courteous staff and reception. Would definitely recommend and stay again.

Genuine Hotels.com guest review

We chose this Hotel based on the reviews I had read.We we're travelling on a 9 day motorcycle ride and my wife appreciates a clean comfortable bed and shower at the end of the day. The staff was great and the room very nice, with seperate sofa / tv area and a in room sink and refridgerator. The bed was comfortable and very little much noise from our […] neighbors. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Enjoyed our stay and a great place to launch caverns visits from. Good early breakfast.

Genuine Expedia guest review

Adequate accomodations, no complaints

Genuine Hotels.com guest review

Our rooms were clean and comfortable. The rooms had 2 Queen beds, LCD TV, Fridge, Microwave, Iron. Breakfast was decent but time was only from 6-9 AM. Checkout out time is 11 AM. Outside traffic noise gets into the room even if windows are closed. If you are coming from the north, the hotel is at the beginning of town but this makes it about 35-45 min […] from Carlsbad Caverns. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Way overpriced for an OK hotel.

Genuine Hotels.com guest review

We really enjoyed our stay we had arrived a few minutes early before check in and our room was ready and we were able to get settled.

Genuine Expedia guest review

Hotel is located on north side of town so alow a few extra minute for tyravel ifd going to the caverns , Police cars are plentiful so watch your speed !!!

Genuine Hotels.com guest review

One reason I have chosen Holiday Inn Express in the past is that the experience is consistent, no matter where I am. This trip was no different. The room was the same as in previous hotels. The beds were equally comfortable. The breakfast was equally varied and delicious. The bath room was equally clean and current and operational. The staff were friendly […] and prompt to assist. Yet another positive encounter with the Holiday Inn Express brand. Read more

Genuine Expedia guest review

the hotel is on the wrong end of town , if you are goning to the cave. the main street is tore up which makes the trip to the cave longer yet.

Genuine Hotels.com guest review

We were very impressed with this hotel from the time we checked in. The hotel clerk was very nice and helpful. The room was very clean and the beds were COMFORTABLE! GREAT NIGHTS SLEEP! We had a small refridgerator, microwave, and free wifi! There was ample parking with good lighting. There are several nice places to eat close to the hotel. We would […] recommend this hotel with 5 stars!!!!!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was a very nice and newer motel. The complimentary breakfast was very good and had a wide range of choices.We were very comfortable and we would certainly recommend this hotel.

Genuine Hotels.com guest review

very clean, new and modern. beds very comfortable.

Genuine Hotels.com guest review

we checked in and immediately were called out to a job. When we came back at 0100, the hotel was quiet and the beds comfortable and clean. slept till 1000 and was not disturbed by others leaving earlier. Good Thick Walls!

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very satisfied overall, though the breakfast left something to be desired.

Genuine Expedia guest review

This was a beautiful Holiday Inn Express. We used almost all of their fascilities ( gym, laundry room, pool) and we were happy with all of it. The employees at the front desk were very friendly and helpful. We had asked them to recommend a local restraunt, and we were also very please with their choice. The room was clean, spacious and the beds were […] very comfrontable. I would recommend this hotel to everyone. Read more

Genuine Expedia guest review

This was a lovely well maintained hotel. Convienent for people visiting Carlsbad Caverns. They had a nice breakfast room with a great selection of food items that were continually replenished

Genuine Hotels.com guest review

Great staff, excellent location and the best hotel in Carlsbad. Although it is a little further to drive to the Caverns from this hotel, it is the best place to stay. Good location for restaurants (Check out the Bamboo Garden buffet. It is the greatest with plenty of American and Oriental foods. This hotel has a great breakfast which includes the cinnamon […] buns, which must be a special at all Holiday Inn Express since I found them at several locations on this trip. Indoor pool and spa was great for relaxing after a long drive. Read more

Genuine Hotels.com guest review

The Hotel is very nice well maintained and personel are freindly and helpful. the price is more than I would expect for Carlsbad.

Genuine Hotels.com guest review

Staff were very helpful, good breakfast, clean and new rooms. Nice hotel in part because everything is so new. Large rooms compared to many one-room hotels out there. Only downfall is distance from caverns - about a 40 minute drive - but the city itself is about 30 miles from the caves.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was very clean, and that is very important to me. I also appreciated the level of security that the hotal maintained for entrance to the building. The staff kept the pool area and workout room clean. Breakfast was great, and the staff member kept everything stocked on the buffet. Our room was very clean and comfortable. I have nothing bad […] to say about my experience there. Read more

Genuine Expedia guest review

Newer motel and highest-priced in the area. Despite the price, we opted for it mostly because it was relatively new (we'd seen some negative reviews of older places in the area) and because of the hot breakfast that was included. Breakfast was sub-par. While not serving all options every day, they had neither scrambled eggs nor bacon. They had a "cheese" […] omelet that was mediocre, and sausage patties. I was led to believe there would be more variety. They also had the usual cereals, oatmeal and breads, plus an average cinnamon roll that they were touting. The room was fine, beds and pillows were good, bathroom clean and up-to-date. Only complaint is that the bedroom white walls were dirty, probably from customers putting their luggage up against them. For the price, the walls should have been cleaner. We didn't stay long enough to take advantage of more of the amenities (pool, gym, business center). If you're staying there to go to the Caverns, be forewarned that it is on the North end of town and further away than nearly all of the other chain motels, which are on the South end of town and therefore closer to the Park. Read more

Genuine Hotels.com guest review

The hotel was very comfortable and up-to-date in that it had a flat television,and the bathroom was nicely appointed with fluffy towels. The dark wood vanity looked very good. There were enough towels. The bed linen was nice. The only drawback was the location. It was really far from Carlsbad Caverns; far, because it is located at the north entrance […] of the city of Carlsbad. One has to drive all across to get to it from the south where the Caverns are located. It was an inconvenience for us ,timewise, but it may not be for others. Read more

Genuine Expedia guest review

Helpful staff, comfortable rooms, and better-than-average breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

On a road trip with my son, we deliberately chose this hotel from earlier reviews on this site, as we wanted a restful night in a comfortable place. Although at far end of town from Caverns, the hotel seemed full and we were given a room, which we later found to be next to a storeroom & external exit. Both had sprung doors closing loudly in the early […] morning. Also had heavy footsteps from above. Room was large, & bed and bathroom were clean and comfy, as would be expected in a new-ish hotel. Couple of staff-related disappoinments: 1. At check-in we were told that the Business Centre was closed, but wi-fi in rooms worked. After two further visits back to reception for help, I challenged the check-in lady, who eventually conceded that internet had been down for several days. I asked why I was told the opposite at check-in, and had been allowed to waste 1h+ trying to connect, and she didn't/wouldn't answer. Asked the same question of manager in the morning - he didn't/wouldn't answer either, and seemed put out that I should dare to ask. Bizarre! 2. Despite it being a pre-paid booking, they ran an additional room charge to my card, which meant another wasted hour resolving a refund a few days later, when I luckily spotted it. This was priced at the top end of Carlsbad hotels, and for what was paid, I'd have expected much better. I read all the previous reviews, and can believe there are good rooms and good experiences of stays at this hotel - sadly, ours was neither. Read more

Genuine Expedia guest review

This hotel was clean and comfortable and the staff were friendly.

Genuine Hotels.com guest review

Great breakfast for an inexpensive hotel and good location for visit to Carlsbad.

Genuine Hotels.com guest review

This was a fine hotel for the location and price. My daughter loves the hot cinnamon buns for breakfast and it was a convenient location for visiting Carlsbad Caverns.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review