"Good Stay, Rude Front Desk Clerk"
The actual Hotel was very pleasant, and in a nice area with access to the Mall, and other stores and resturants were very close. Overall I was very pleased with the hotel, with the exception of one 'Over Zealous' Front Desk Clerk. My daughter is a smoker, and went outside to smoke, She never smoked in the room, as to why she was outside. On her return […] into the hotel, again from outside the clerk literally asked her had she smoked in the room. I was offended and pretty taken back, because he asked her this on her return from outside smoking!!! Then he also asked for her room number, as if he was going to double check. All I know is that it didn't take a rocket scientist to determine she was smoking cigarettes outside and not inside, but he was very rude eventhough I dont smoke I was offended. Read moreGenuine Hotels.com guest review
"a great motel to stay when I visit Lansing il"
I always love to stay great motelGenuine Hotels.com guest review
Nice hotel,helpful staff. Very quite.awesome breakfastGenuine Hotels.com guest review
Needs a hot tub!Genuine Hotels.com guest review
"best hotel around Lansing IL"
Quiet, tho near I-80. Little noise from neighbors of hallway. Very comfy beds. Everything clean and well-maintained. Convenient loc at Torrence and I-80. We moved here from a nearby Motel 6, which was horrible.Genuine Hotels.com guest review
They just need to improve the satellite.. It kept freezing up and it was sunny clear dayGenuine Hotels.com guest review
It was clean and comfortable. It is located convenient place from highway.Genuine Hotels.com guest review
"Nice hotel near the city"
I stayed in the area to attend my son's college golf event at Harborside International Golf Center and it was a very easy 12-15 minutes away even with a little morning traffic.Genuine Expedia guest review
I was at the hotel for less than 24 hours. I was there for a reunion. The only problem ihad withthe hotel was I couldn't find the closet. I tried the mirror but it wouldn't move and I was reluctant to push or pull to hard. At the time I checked out the desk indiviual told me that infact the closet was behing the mirror. Directions needed!Genuine Expedia guest review
This Holiday Inn was fairly new. It was clean and up to date. The other views are pretty accurate. I would stay at this hotel again.Genuine Hotels.com guest review
Good: i had a great night sleep. my pillow was great. i bought it from the hotel. the breakfast was as good as advertised. Bad: the room had a little smell. the cable did not have Comedy Central.Genuine Hotels.com guest review
"Overall good stay, delayed check-in"
Overall, the stay was good, the breakfast was acceptable and cleanliness was good. The only issue we had was our rooms were not ready for the 3pm check in and we had to wait a couple hours for both rooms.Genuine Hotels.com guest review
"Power Outage Was a Bummer"
Power went out in the South Suburbs of Chicago and the Holiday Inn Hotel was at half power. Our room was swapped on request to one that had working HVAC and power outlets. We were pleased with the responsiveness of the hotel staff to ensure our comfort. However, using the stairs instead of the elevator for 4 days was a Bummer.Genuine Expedia guest review
"Lansing-Holiday Inn Express"
Enjoyed my stay. The hotel is very nice and staff were great.Genuine Hotels.com guest review
Staff was friendly. Good atmosphere. We didn't get to try the complimentary breakfast because we overslept.Genuine Expedia guest review
"Everything was great"
This hotel is close to downtown. The staff was very professional. Very clean.Genuine Hotels.com guest review
Hotel was very nice, close to freeway and our destination. One suggestion? Get firm pillows. Firm pillows too soft.Genuine Hotels.com guest review
Comfort, Cleanliness of room. I recommend this HotelGenuine Hotels.com guest review
"4 out of 5"
I am a huge fan of the Holiday Inn Express in Albany, NY near the state university. This one is not as good as the breakfast is much simpler and furnishings a bit more used appearing. Disappointed, but still a good hotel.Genuine Hotels.com guest review
"Clean, modern, accommodating,"
No complaints here. Nice and helpful staff on both shifts. Decent location. We rested well and enjoyed our stay!Genuine Expedia guest review
"Will stay there again next time"
We were very happy with this hotel, it was convenient to our various destinations, right off the expressway and near family. It was very clean, staff was very friendly. The only drawback or concern was the neighborhood.Genuine Hotels.com guest review
Hotels .com booked the wrong room some how. I asked for a jacuzzi suite and when I went to room it was a regular suite. So I had to go back to desk and was fortunate to get a jacuzzi suite and pay the difference.Genuine Hotels.com guest review
Nice hotel, very nice staff. Fun watching pancake maker... silly but true. Good location off I-80 within 15 minutes driving time of the Amtrak in Homewood. We would stay again.Genuine Expedia guest review
"True hotel experience !"
I love it! will be my go to Hotel for some relaxing atomosphere!Genuine Hotels.com guest review
Wish the pool was larger, but otherwise a great stayGenuine Hotels.com guest review
"It was okay"
E pedis said we would have a whirlpool in our room and there wasn't one very disappointedGenuine Expedia guest review
Had a nice stay, the hotel is not super fancy but very comfortable. Easy to get to (watch that exit lane on the freeway) and clean. Breakfast is a nice way to start the morning. Will definitely stay there again.Genuine Hotels.com guest review
We had driven thru the night and arrived at 5:00am and they were able to allow us to check in early. The staff was very nice and upbeat seemed to enjoy their jobs.Genuine Hotels.com guest review
I had a lovely stay at the Holiday Inn Express. I would definitely stay there again. Everyone was nice, the hotel and the room was clean. We went to breakfast late one morning and the staff asked if we were almost done and if we weren't they would leave the food out for us. As someone who has stayed at some of the worst hotels in the past years I was […] not expecting a lot and I was pleasantly surprised. Everything and Everyone exceeded my expectations. Read moreGenuine Expedia guest review
"Came to watch the Superbowl!!!"
Hotel was excellent, very relaxing, and I will definitely be backGenuine Hotels.com guest review
"Always a good stay at HIE"
Excellent stay again at a HIE. Hotel was very clean and staff was friendly and helpful !!!Genuine Hotels.com guest review
Everything was very nice. Nice breaffast buffet with very good variety. The only thing my son was unhappy about was that there wasn't a hot tub.Genuine Hotels.com guest review
"Our new choice of hotel!!!!"
I can say only great things about Holiday Inn Express. My family and I had a wonderful time this past weekend. The room was outstandingly clean and well accomidated. We will definitely return next time!!!!Genuine Hotels.com guest review
"High service standards; Outstanding in every way"
Stayed only 2 nights - two (roomy) adjacent rooms. Desk allowed us to check-in more than one hour early. Location was perfect for us. Very modern and fresh impression. Physical condition of hotel is very good. Large bathrooms - fixtures, water pressure, water temperature and cleanliness all excellent. Many nice amenities (we didn't use) like exercise […] room and pool. Very friendly and professional service, with nice and tasty complimentary breakfast each morning. If this hotel fairly represents the Holiday Inn Express brand, then Holiday Inn ROCKS! Read moreGenuine Hotels.com guest review
I would stay here again. Nothing special, just a clean, safe place to stay.Genuine Expedia guest review
"Convenient & Accessible"
11/15/14 SusanDelaney Steeler Nation, Pgh, PA
This was our first time staying at this Holiday Inn Express. I had read the positive reviews from trip advisor and decided to give it a try. My major hesitation was that it was higher than the neighboring hotels in the area. The greatest plus was since I needed a handicap accessible room, this room was right on the first floor, near both the main entrance and the breakfast bar. The room was spacious and very accessible for my husband. The bed was unbelievably comfortable. The only negative was that being on the bottom floor you could hear walking or movement from the room above. Upon entering the hotel the ladies at the front desk were the friendliest staff we had met at a hotel. They were so accommodating and helpful with directions and information. The breakfast bar was fully supplied with a variety of breakfast foods. The location made it easy to get on/off the major expressways and tolls. There were shopping areas all around with popular stores. Overall this was a fantastic hotel to stay.
"Count on it"
We've stayed here before. And again, we had a wonderful visit. Lupe works the front desk during the day shift and she excels at her job. The pool, the exercise room, our room, everything is clean and well kept. Looking forward to our next visit in the spring.
10/15/14 NickPappas123 Highland
I contacted the hotel three days before our stay and was able to book a room with some help from Lupe Llanes. It was a one night stay and we booked a suite. It was clean, comfortable, and convenient. Located right off the expressway.Lupe was wounderful, She helped me plan a suprise for my wife for our 26 wedding anniversary and was able to get me into the room early to set up the room for the surprise.
"Not a Bad Facility"
09/05/14 Michael M Denver, Colorado
I have been staying here a number of years, generally the stays have been good. I paid for a Suite, with a certain room number. It is a room that I have had for certain number of stays, it works well for me. I contacted the GM by phone a few days before the visit, and we confirmed my request, however when I arrived the room was not available, all the suites on the fourth floor were in use. Being an a Ambassador, I did expect to find a certain level of service, but instead was given another room that was not a suite. The GM indicated that he would credit my card for a single room instead of a suite which I paid for. The Hotel is quite nice, and that is why I choose it. Construction is very good compared to other HIX locations. Bedding was typical HIE, of very thin sheets. Breakfast was a little below standards, many items were out, the person in the kitchen was not taking care of the breakfast area.
"Clean, friendly, lots of shopping"
09/02/14 angelaa93 Lansing, Michigan
We stayed 2 nights at this location. For this location to be off the main street and highway you do not hear any traffic, it is amongst all kinds of shopping, theater, bars, eateries, grocery store, ice cream parlors. Just about anything a person or family would want to see, eat and do you can do it from the location. Close to everything. There is also a small waterpark within a 5 miles radius. It is small but the park is big and well maintained. Our room was on the 3rd floor hardly heard any noise. There was a wedding going on that weekend and never heard the crowd come in late night no noise from the parking lot or anything. Swimming pool very clean, staff very friendly and helpful to direct you to any locations in the area. Beds are clean and very comfortable, Extra towels, pillows sheets all delivered with a friendly smile and asking if there is anything else needed. Breakfast is hot and well maintained. Pancake maker for pancake lovers. Hotel lobby has bookletes on the area attractions and coupons as well. Lastly but not least the front desk staff is very, very nice and offered the fresh baked cookies upon checkin...Doreen and Lupe are wonderful. Also there is a welcome center near the hotel full of information about the area as well.
"Superb Staff- CLEAN Rooms"
09/01/14 soshayna Michigan
My family recently stayed for Labor Day weekend, sold out hotel=busy, even with being busy, staff were amazing! Lupe at the front desk and the Housekeeping staff were top-notch. Nice pool, breakfast and all accommodations. Thank you!
"Service and Room"
07/07/14 Mary B Lansing, Michigan
The hotel personnel were friendly, warm and accommodating; service with a smile. The grounds were well kept. We enjoyed the hot breakfast. It was our family reunion week-end, and we were especially happy that we were allowed to have rooms next to each other.
06/29/14 PhyllisW383 New Orleans, Louisiana, United States
As many reviewers have stated great free breakfast, excellent choices. Suburb staff, exceptionally clean hotel, attentive housekeeping staff, knowledgable front desk staff, & the staff that handle the breakfast are awesome. We were not committed to a particular hotel chain, but we are now if they are all like this property. Thanks, for making my stay outstanding!!!
"Great Service and Staff"
02/24/14 glenn b Chicago, Illinois
Great Hotel and very clean. it is great for family. The staff is great! The breakfast is great and I love the pool and business center. fitness center is great and clean. front desk is very professional.
"Some Good Some Bad"
02/24/14 313guy Detroit, Michigan
I have stayed at this location many times. It is by far the best in the Lansing area. The desk staff is great and always goes the extra mile. However, I have noticed a change the past couple of visits. I do not know if, leadership or directives have changed but several small things have. First, the breakfast has declined to almost inedible, tried, burnt, late prepared. Second, the room service has fallen, towels not replaced, etc. Last stay of 4 nights had only 1 shampoo and 1 towel daily. Small manageable things yes, but all completely unnecessary. I do not stay here to hoard the shampoo or steal the towels so no need to hide them.
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