All hotels in Puerto Montt, Chile
1 room, 2 adults
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Avda Costanera S N, Puerto Montt, Los Lagos, 0000, Chile, ‏‎855-239-9222
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4.4 / 5Excellent

Score breakdown (from 177 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.3
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1.0 / 5Poor
"1-star hotel located in grimy urban shopping mall"
United airline flight was cancelled resulting in a 24-hour delay in arrival to the hotel from the United States. The hotel's no cancellations policy resulted in a double charge for a one night stay. There are no exceptions to the policy, even after I presented a re-booking email from Expedia and a Delay Verification notice from United Airlines. This is unexceptable customer service and a black eye for Holiday Inn Express. The 'Ocean View room" I booked with Expedia was instead a view of the rooftop air conditioning compressors/fans for the large shopping mall the hotel is located on. A/C and heat in the room did not work. Cheese/fruit tray from in-hotel take out deli was served on a 1/4' plywood tray.
Genuine Expedia guest review
Response by Holiday Inn Express Puerto Montt
Please receive our apologies regarding your recent stay in our hotel. We thank you for your review; it contributes to the improvement of our Service. Sincerely, Hotel Staff
Other trip Mar 23, 2015
Senator
US
5.0 / 5Outstanding
"Close to harbor, bus station, and Angelmo"
The Holiday Inn in Puerto Montt is the best place to stay if you are in transit to other nearby attractions. The rooms are airy, spacious, and clean. The staff is amazingly helpful and efficient, and most speak reasonably good English. They gave us exactly what we asked for (highest possible room with a view overlooking the harbor). The reception room is on the 11th floor (i.e. the top floor), which s a bit confusing at first but since the reception area is also the breakfast room, cafeteria, and business center, it's great because you have a pretty view over breakfast. The check-in and check-out were seamless, and the hotel kept our luggage while we took a weekend trip to Pumalin. The breakfast buffet was one of the best we had in our travels in Chile.
Genuine Expedia guest review
Response by Holiday Inn Express Puerto Montt
Thank you very much for taking the time to share your feedback with us. We are always happy to find out that our guests enjoyed their stay. Sincerely, Hotel Staff
Other trip Mar 4, 2015
Nancy
US
4.0 / 5Excellent
"New, clean large rooms."
We'll located right on the waterfront, with a large supermarket in mall downstairs in same building. Close to bus station and restaurants. Enormous room with huge bed and spotless bathroom. Staff will arrange basic packed breakfast if leaving before buffet starts.
Genuine Expedia guest review
Response by Holiday Inn Express Puerto Montt
Thank you very much for taking the time to share your feedback with us. We hope that on your next stay in Puerto Montt you visit and try our services again. Sincerely, Hotel Staff
Other trip Nov 20, 2014
andrew
US
5.0 / 5Outstanding
"One night stay at puerto Montt"
The room was a great size and the beds aéré vert confortable. The gym was small and only had cardio equipment. The continental breakfast was wonderful and had 'réal' coffee (not Nescafe)! The staff were also able to speak english.
Genuine Hotels.com guest review
1 night family trip Aug 28, 2014
Nick
US
2.0 / 5Fair
"Central location but not a vacation hotel"
Great location if you have clear weather or are on business in Puerto Montt but for a vacation you're much better off in Puerto Varas which is where we headed to after 1 night here. The view over the bay would be spectacular on a clear day, but the rooms are small and the beds and carpets are showing their age, our hot water was not working and workmen were fixing it till 11pm.
Genuine Hotels.com guest review
3 night family trip Apr 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Waterfront"
The hotel has amazing waterfront views. The room was very spacious and the bed was very comfortable. there was a little stain on the carpet, but not a big deal. My only complaint, and this is not the hotel's fault, is that down the street there is a pier in which they have parties. I stayed on a Friday night, do not know if it's every Friday night or every night of the week. Although it is down the street, the music and noise can be clearly heard in the room, but it ended exactly at midnight.
Genuine Hotels.com guest review
1 night trip Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome location and great hotel"
Modern, clean, great location, easy and convenient free parking. And awesome free breakfast. Friendly and helpful staff,too!
Genuine Hotels.com guest review
1 night family trip Mar 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Puerto Montt"
Hotel very conveniently located close to the mall and many other restaurants. Service was excellent and people at the counter were very helpful and kind.
Genuine Hotels.com guest review
1 night trip Feb 12, 2013
Benavides
US
1.0 / 5Poor
"Horrible experience"
This hotel does not live up to the standards of a Holiday Inn Express when compared to those in the U.S. or Canada. The staff is slow and unfriendly. We paid a lot of money for a room with no view. The washroom in the lobby is small and dirty. The linens and towels smelled bad. The breakfast buffett was really bad. The eggs were undercooked and the selection was small. Two good things: convenient connection to a mall and the internet. This hotel is located in Puerto Montt, an industrial city with not much to do. I would recommend staying in Puerto Varas or Frutillar.
Genuine Hotels.com guest review
2 night family trip Feb 11, 2013
Disappointed Traveller
US
5.0 / 5Outstanding
"Perfect place for family and exceptional views."
Overall condition of the hotel was excellent and the view from the lake side was incredible! Location was great as it is situated over a large mall and grocery store, so all of your shopping needs will be met. Also sits along a great boardwalk along the water which is great to go strolling on at all times of the day. As for the free breakfast, they had the best croissants next to Paris. Cant say I had any complaints about the hotel at all. And we were allowed to have a late check out at no charge.
Genuine Expedia guest review
Other trip Dec 11, 2012
Jim & Dave
US
4.0 / 5Excellent
"Great place in Puerto Montt"
Good hotel and close access to the shopping mall next door. The rooms were clean and the service was good. The breakfast which is included was also very good. The internet was free!
Genuine Expedia guest review
Other trip Dec 8, 2012
A Traveler
US
5.0 / 5Outstanding
"Privileged location"
Very pleasant, Big nice room viewing the ocean, Angelmo fishing port,and three to five volcanos depending on the weather. Good breakfast buffet. Friendly and efficient front desk personnel. Close to many points of interest.
Genuine Hotels.com guest review
3 night family trip Nov 13, 2012
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
A very American style hotel within walking distance to all of Puerto Montt. Greta breakfast. Rooms have amazing views.
Genuine Hotels.com guest review
1 night trip Nov 6, 2012
Sue
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Very pleased!"
It was a wonderful time with my mother and sister, celebrating mom's 80 B-DAY !!
Genuine Expedia guest review
Other trip Jan 23, 2015
Maria Ines
CA
4.0 / 5Excellent
"Puerto Montt Holiday Inn Express"
Stayed here for a night after arriving from Santiago. Conveniently located and well maintained hotel. Would stay here again.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice place for a fair price"
It was fine, just one night before going farther south. The hotel is nice, the top floors in a new mall structure. Ocean view is breathtaking. Breakfast was minimal.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
Luigi
MX
5.0 / 5Outstanding
"great stay"
we found the staff very friendly and helpful, booked taxis for us. also you can walk straight into the shopping mall from the hotel ,which we found great, fantastic view form the balcony over the sea.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Thank you very much for taking the time to share your feedback with us. We hope that on your next stay in Puerto Montt you visit and try our services again. Sincerely, Hotel Staff
6 night romance trip Dec 8, 2014
Hilary
IE
5.0 / 5Outstanding
"Nice hotel with a view!"
Very nice hotel with reception at the top floor and nice view of the sea! Plenty of parking space in the underground garage (incl. in the room rate) and very fast, friendly service. The only negative point is the address, without a number, since the avenue where it is located is very long. They should give some hints on their site: it is in the far-end of the beach, away from where you arrive. For the rest, very good price/quality ratio.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
We thank you for your review; your comment regarding the adress will be taken in consideration. We hope you can visit us again. Sincerely, Hotel Staff
3 night romance trip Nov 24, 2014
Paulo
IE
4.0 / 5Excellent
"COOL ENOUGH"
COOL
Genuine Hotels.com guest review
3 night business trip Apr 20, 2014
A Traveler
MX
5.0 / 5Outstanding
"great hotel in great location"
a nice US service and comfort level hotel in a rather remote location with US style bathrooms (not common in this area of Chile), big rooms, a good breakfast buffet, located directly above the biggest mall in Puerto Montt. The view of the ocean from our room was enchanting. Obviously there are better hotels in Santiago,but for this location,this one is great. Clean, great service, helpful people at the reception desk, good wireless internet. Overall excellent.
Genuine Hotels.com guest review
1 night family trip Mar 18, 2014
A Traveler
AS
5.0 / 5Outstanding
"Wow! What a view!!"
Really enjoyed this hotel, very comfy bed, clean, and LOVED the view! Saw lots of sea lions in the bay. Sorry, but the hotel is one of the better things about Puerto Montt... Not much else here.
Genuine Expedia guest review
Other trip Jan 3, 2014
sandra
CA
5.0 / 5Outstanding
"Good value"
Nice room, easy location, help yourself breakfast was good, no complaints
Genuine Hotels.com guest review
1 night trip Feb 15, 2013
J. Sambrook
GB
4.0 / 5Excellent
"Pleasant"
Room was spacious, view was great, overlooking the Harbour. Breakfast was good, not a lot of variety but still ok. Staff were friendly and English was spoken by the front desk
Genuine Expedia guest review
Other trip Feb 10, 2013
A Traveler
CA
5.0 / 5Outstanding
We thoroughly enjoyed our stay, Karin and Natalia were extremely efficient and helpful. There is also a very good restaurant just along the prom.
Genuine Hotels.com guest review
2 night family trip Nov 23, 2012
Mature couple
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Lo simple de la vida."
Habitación simple , limpia y muy cómoda. Excelente vista.
Genuine Hotels.com guest review
1 night family trip Jul 23, 2015
Jorge
CL
4.0 / 5Excellent
"Un tanto elevado el precio, pero muy recomendable"
Muy buena la ubicación. Vamos a menudo. Muy amables, habitación ok, desayuno bueno. Hasta las 10:30, podría ser hasta las 11.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por visitarnos nuevamente y por tomarse el tiempo para escribir un comentario. Nos alegra saber que ha tenido buenas estadías en hotel Holiday Inn Express Puerto Montt. Esperamos darle la bienvenida nuevamente. Cordialmente, Camila R. Guest Relations
2 night family trip Feb 15, 2015
A Traveler
AR
3.0 / 5Good
"Beautiful view but no heating"
The best thing with the hotel is the view to the pacific. The breakfast was ok, but could have been more generous. My criticism is that it so too cold, there was no heating in the hallways and the climate in Puerto Montt in winter is cold and humid. The heating in the rooms were not to good either.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Please receive our apologies regarding your recent stay in our hotel. In fact we thank you for your review; it is relevant to receive our guests’ opinions and be aware of aspects to improve. Sincerely, Camila R. Guest Relations
3 night business trip Jun 9, 2015
Lisbet
AR
5.0 / 5Outstanding
"Excelente Hotel"
Estivemos vários dias no Chile e este hotel,apesar de termos ficado somente uma noite para pegarmos o avião para Santiago,sem dúvida, foi um dos melhores. Excelente localização, limpeza, acomodações excelentes, cama enorme com lençóis de qualidade, café da manhã muito bom, linda vista, os funcionários da recepção extremamente solícitos e competentes. Indico com certeza.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Muito obrigado por dar sua avaliação de nosso hotel. Ficamos felizes em ouvir que você teve uma boa estadia conosco. Isso é algo de que nossa equipe se orgulha imensamente, por isso seus comentários são de grande valor. Esperamos vê-lo novamente. Atenciosamente Camila R. Guest Relations
1 night romance trip May 7, 2015
Danilo Augusto
BR
5.0 / 5Outstanding
"Felicitarles"
Extraordinaria estadía; preciosa vista; excelente ubicación; magnífica atención; felicitaciones
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por su reseña. Nos alegra mucho recibir este tipo de comentarios, en donde nuestros pasajeros se toman el tiempo de decir gracias y nos hacen saber que tuvieron una buena estadía. Esperamos que pueda visitarnos nuevamente. Saludos cordiales, Hotel Staff
4 night family trip May 20, 2015
Patricio
CL
4.0 / 5Excellent
"BIEN PERO NO EL MEJOR"
EN GENERAL BIEN, PERO LE FALTA MANTENIMIENTO. LA UBICACION ES BUENA, AUNQUE LA ZONA ES FEA. ES MUCHO MEJOR QUEDARSE EN PUERTO VARAS QUE ESTA A 20 MINUTOS.
Genuine Hotels.com guest review
2 night family trip Apr 2, 2015
ERNESTO
MX
5.0 / 5Outstanding
"Ansprechendes Hotel, zentral gelegen, Meerblick."
Die Zimmer sind komfortabel und die Betten gut. Freundliche Rezeption.
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
DE
5.0 / 5Outstanding
"excelente vista al mar"
Muy buena estadia
Genuine Hotels.com guest review
1 night family trip Apr 4, 2015
monica
AR
4.0 / 5Excellent
"Un grato fin de semana"
Todo ok... Muy Grata la Estadía...
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Muchas gracias por sus amables comentarios. Nos alegra saber que tuvo una estadía grata; esperamos poder darle la bienvenida en su próxima visita a Puerto Montt. Saludos cordiales, Hotel Staff
2 night family trip Apr 3, 2015
Rodrigo
CL
5.0 / 5Outstanding
"No usare Hotels en el futuro"
El hotel excelente...la reserva de hotels.com pesima nunca estuvo y tuve que abonar de nuevo.
Genuine Hotels.com guest review
1 night family trip Mar 18, 2015
Sergio
AR
5.0 / 5Outstanding
"Excelente"
La mejor ubicacion, comodidad para todo, shopping, super, farmacia. EXcelente
Genuine Expedia guest review
Other trip Mar 20, 2015
Claudio
AR
4.0 / 5Excellent
"Muy bueno, sin ser óptimo."
Desde la Recepción estuvimos muy bien atendidos. Lástima que el estacionamiento no es propio del Hotel, ya que no da seguridad, al estar en un lugar público.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Agradecemos el tiempo que dedicó a escribir su comentario. Esperamos poder recibirlo en su próxima visita a la ciudad. Cordialmente, Hotel Staff
4 night romance trip Mar 3, 2015
Nelson Iván
CL
4.0 / 5Excellent
"finde en lago todos los santos"
Excelente
Genuine Hotels.com guest review
2 night family trip Mar 8, 2015
dafne
CL
5.0 / 5Outstanding
"Cerca de la parte mas linda de Puerto Montt"
Recomendable en todo aspecto, esta convenientemente sobre el shopping mas importante de la zona con las tiendas mas reconocidas, patio de comidas , cine, ideal para hacerse una escapada de compras
Genuine Expedia guest review
Other trip Mar 9, 2015
Daniel
AR
5.0 / 5Outstanding
"Excelente"
Excelente atención necesita contactarme con personal médico por mi bebe y lo gestionaron a la brevedad
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por su comentario. Nos alegra saber que nuestro staff pudo ayudarla con lo que necesitaba y esperamos que todo haya salido bien con su hijo. Cordialmente, Hotel Staff
2 night family trip Feb 28, 2015
A Traveler
CL
5.0 / 5Outstanding
"Dreamhotel"
Super Hotel, Super Frühstück, Gute Lage, sehr freundlich.
Genuine Hotels.com guest review
1 night romance trip Feb 16, 2015
A Traveler
CH
5.0 / 5Outstanding
"Buena estadia"
Muy bien,
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por su comentario. Nos alegra saber que tuvo una buena estadía. Cordialmente, Hotel Staff
2 night romance trip Feb 22, 2015
jorge
AR
5.0 / 5Outstanding
"Hotel holiday inn express 2.0"
Elegimos este hotel ya que estuvimos en el de Iquique el año 2002 , buena atencion el personal muy cortes de buen trato , limpieza excelente y buenas instalaciones , salvo que en la habitacion que nos toco , se filtraba el viento y el frio por debajo de la gran parede ventana que da hacia el mar , quizas una buena sellada seria genial pero a si todo lo pasamos excelente
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por elegirnos nuevamente. Nos alegra saber que nuestro servicio volvió a cumplir con sus expectativas. Agradecemos también su comentario sobre la habitación, ya que nos ayuda a mejorar nuestra calidad de servicio. Saludos cordiales, Hotel Staff
3 night romance trip Feb 18, 2015
Francisco javier
CL
4.0 / 5Excellent
"Muy conformes"
Todo muy bien.
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Agradecemos el tiempo que dedicó a escribir su comentario; efectivamente es muy importante para nosotros saber que su estadía fue grata. Cordialmente, Hotel Staff
2 night family trip Feb 14, 2015
Leonardo
AR
4.0 / 5Excellent
"Bem localizado"
Hotel bem localizado, com quartos amplos,limpos e com vista para o lago. Funcionários gentis e prestativos, que nos ajudaram bastante com o problema do desvio da bagagem. Várias lojas e shopping ao lado do hotel.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
PAULO
BR
4.0 / 5Excellent
"nuestro viaje a chile"
Muy recomendable para el que va de shopping. Estacionamiento compartido con los otros clientes del shopping. Debería haber un sector exclusivo
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Agradecemos el tiempo que dedicó a escribir su comentario. Su opinión nos ayuda a mejorar nuestra calidad de servicio. Esperamos poder recibirlo en su próxima visita a la ciudad. Cordialmente, Hotel Staff
3 night family trip Feb 13, 2015
A Traveler
AR
5.0 / 5Outstanding
"buen hotel, estaré nuevamente en este hotel."
fue una semana excelente
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por su comentario. Nos pone muy contentos recibir este tipo de comentarios y saber que tuvo una semana excelente durante su estadía en nuestro hotel. Esperamos volver a contar con su presencia. Cordialmente, Hotel Staff
5 night family trip Feb 10, 2015
Mauricio
CL
5.0 / 5Outstanding
"10 Puntos!"
Todo Barbaro... una exelente atencion del personal!
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Gracias por su comentario. Nos pone muy contentos recibir este tipo de opiniones. Esperamos poder atenderlo en una próxima oportunidad. Cordialmente, Hotel Staff
1 night family trip Feb 3, 2015
martin
AR
2.0 / 5Fair
"No es un buen lugar para ir en familia."
Pésimo acceso, luego de varias vueltas ingresamos al estacionamiento del shopping, y desde ahí se accede al hotel, debiendo subir al piso 11 para registrarse y volver a las cocheras a sacar todo el equipaje, dado que el estacionamiento es del mall nos aconsejaron retirar todo por seguridad. En cuanto a la habitación tenía olor a tabaco y la caja de seguridad jamás se pudo usar, a pesar que hizo presente personal técnico del hotel
Genuine Hotels.com guest review
Response by Holiday Inn Express Puerto Montt
Por favor acepte nuestras disculpas por los inconvenientes que usted sufrió durante su estadía en el hotel. Apreciamos que usted se tomara el tiempo para hacernos saber su insatisfacción, el cual es el primer paso hacia el mejoramiento de nuestros servicios. Cordialmente, Hotel Staff
1 night family trip Jan 29, 2015
Guillermo F
AR
5.0 / 5Outstanding
"Excelente hotel"
Ficamos 4 noites neste hotel em Puerto Montt, excelente hotel, fica dentro de um shopping, com uma passagem interna, meus filhos adoraram, tudo muito limpo e agradável, tem serviço de lavanderia com ficha comprada na recepção, restaurantes e lanchonetes próximos perto da praça depois do shopping, também tem casas de câmbio próximas, se voltarmos a Puerto Montt certamente nos hospedaremos lá novamente. Também fica perto de Puerto Varas onde fica o parque com o vulcão Osorno (que tem um teleférico para subir) é o passeio imperdível da região (Frutillar/Puerto varas/vulcão Osorno)
Genuine Hotels.com guest review
4 night family trip Jan 15, 2015
ANA
BR
4.0 / 5Excellent
"Muito Bom"
Hotel com belíssima vista da baía de Puerto Montt (todos os apartamentos são de frente). Tem a facilidade de estar ao lado do principal shopping center da cidade. Para quem vai no verão tem 2 inconvenientes: não tem piscina e está relativamente longe da região dos Lagos.
Genuine Hotels.com guest review
6 night family trip Jan 18, 2015
Joao Ricardo
BR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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