The hotel was exactly what you expect in a Holiday Inn. The area is a bit industrial but was perfect to see our friends in Grovetown. Only complaint is the pool has so many chemicals in it your eyes burn without getting in. Staff was great. Room clean.Genuine Hotels.com guest review
The hotel smelt like mold and floral spray that was used to cover it up. It was overwhelming upon exiting the elevator to our room. The carpet is stained (discolored) beyond belief, possibly due to the HIGH amount of chlorine in the pool. Upon checkin, the lady helping us was complaining to another employee about another employee. So tasteless. But […] it was fine for a < 24hr stay. Given the other options in the area, this is the best and that doesn't say much. Read moreGenuine Hotels.com guest review
"Nice Valentine's Day"
Wonderful stay, relaxing, helpful staff. Only downside was location, it's in a "Hotel/Motel Park" for lack of better words. View was of the run down competitor across the way.Genuine Hotels.com guest review
"A decent place to stay"
The cleaning chemicals used were a little over bearing, however not to the point you couldn't breath.Genuine Hotels.com guest review
Great staff makes it a great hotelGenuine Hotels.com guest review
Rooms very CLEAN and COMFORTABLE!! Hotels.com made it easy check in. Hot Breakfast included and was Awesome!Will stay here again.Genuine Hotels.com guest review
"Friendly service and clean facilities"
We enjoyed the stay. The location was convenient and the room was clean. Staff were friendly and helpful. The only complain was that the wireless internet was not accessible to one out of our 3 laptops, and the streaming was a bit slow. Maybe because the new laptop was running window 8 and we were spoilt by the high-speed FIOS at home?Genuine Expedia guest review
Stayed for 2 nights. Busy area, but quiet hotel. Breakfast not included, not many restaurants in area.Genuine Hotels.com guest review
"Nice &Clean Hotel"
I stayed here during the Thanksgiving Holiday. The hotel was very clean and spacious. Even though a full breakfast wasn't served, a continental breakfast (which was still nice) was served. The guy that checked me in was very nice and had everything ready for me upon my arrival. The bed was very comfy. Overall, a great hotel. I will stay again if I'm […] in the area again. Read moreGenuine Hotels.com guest review
We booked our stay for a last minute trip. We found the hotel to be very nice and clean. The hot breakfast buffet was a surprise, a very welcomed surprise. The food was very good. Will definitely stay here again when we visit Augusta.Genuine Expedia guest review
Our hotel stay was quite nice. The beds are comfortable. The rooms are spacious and clean.Genuine Expedia guest review
"Very pleasant hotel."
We enjoyed our stay and were treated well by everyone we met. The food was good, too.Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"comfortable and great stay"
Was a comfortable hotel and good services plus staff. Rooms were clean.Genuine Hotels.com guest review
"Good for overnight stay"
For an overnight getaway, this was a good pick. I was greeted by a nice greeter that made sure I knew of the activities and upon my departure I was asked if I enjoyed my stay and informed about the breakfast. The rooms are a nice size, however, I wish the shower had a door. Location of the hotel is not the best, but if you are looking for a place where […] no one will find you, that's a good place to stay. Read moreGenuine Hotels.com guest review
"Do it Again"
This Hotel exceeded my expectations and I would highly recommend it to anyone seeking a comfortable, clean and compact experience with restaurant/bar/pool and all amenities right on site. Excellent service as well.Genuine Hotels.com guest review
Response by Holiday Inn Augusta West I-20 Tom, Thank you for the 5 stars on your review. We are so pleased you enjoyed your stay and experienced our outstanding service.
I love staying here when I need to be at Fort Gordon. Very comfortable and clean. This is my first choice for lodging when I'm in the area.Genuine Hotels.com guest review
Response by Holiday Inn Augusta West I-20 Elle, Thank you for your review. We are grateful to be your first choice when selecting a hotel near Fort Gordon. We look forward to your next stay.
The hotel was very clean and all the staff was extremely friendly and helpful. My son got sick in the room and the housekeeper for our room made sure we had all clean linens and bed sheets after. Breakfast had good selections and restaurant in the hotel is very convenient.Genuine Hotels.com guest review
Response by Holiday Inn Augusta West I-20 I am glad we were able to help you and your son while he was sick. Thank you for the great review and I hope you will have a more pleasant stay next time.
"Good night sleep"
This was a short stop, was satisfied with the service and room. Breakfast was convenient however it was not up to par, cold meats, and eggs, with old bread. Fresh fruits were excellent, the coffee was OK.Genuine Hotels.com guest review
"Room was good"
The room itself was good overall, and the complimentary breakfast was delicious. The hallway carpets were pretty gross though - lots of stains/bleach faded spots, and there was a very strong BO mixed with pencil shavings woodsy smell that plagues the elevator and non-lobby floor hallways. Thankfully the room itself didn't stink, and seemed pretty c […] lean. Read moreGenuine Hotels.com guest review
"Beware the pool being "out of order""
The whole reason I booked a room at this hotel over others was because after a 7 hour drive I thought it would be nice to swim in the indoor pool and soak in the jacuzzi. Upon checking in the front desk employee informed us the pool & jacuzzi were closed but we could use the pool down the street..... Maybe I should have stayed down the street. Also […] on our floor the vending machines and ice machines were out of service. The room was incredibly loud due to some units on the roof. Also after finishing our room service tray at 5:00 pm, I placed it outside and informed room service and the tray was still sitting in the hall the next day when we checked out. Read moreGenuine Hotels.com guest review
We were disappointed upon check in to find out that the pool and hot tub were out of service.We were given the option to use the pool next door which was tiny and very over crowded! Plus we had to pack up in the car to get there. We are here on a family vacation so needless to say the kids were a bit disappointed.The front desk claimed they sent us […] an email regarding the pool,but we did not get one. We were not offered anything off of our room or anything like that...... we booked a king suite room which is very nice and super roomy!! Loved the room itself but was just saddened about the pool. Read moreGenuine Hotels.com guest review
"Nice and Clean"
This was a beautiful hotel. It was clean and the staff is friendly. The free breakfast was good and the staff serving me was very friendly and professional. The Hotel is in an excellent location. It is far enough from the street and is close to good restaurants, Fort Gordon Military Base, gas stations, and the Augusta Mall. The bathrooms and room was […] very clean and stocked with clean towels, shampoo, conditioner, lotion, soap. The Hotel will even give a complimentary kit (razors etc...) if you forgot yours. I will definitely stay here again the next time I am in Georgia. Read moreGenuine Hotels.com guest review
"Great hotel, but lousy housekeeping staff"
Asked for early check-in, got there, room not ready and housekeepers would not respond to front desk staff. No towels, no bath matGenuine Expedia guest review
"I was Very Impressed"
It was amazing! We first got there, and we had a smoking room. One clerk didn't want to help me, but Dawn fixed it ASAP! I really enjoyed my Mother's day weekend.Genuine Hotels.com guest review
The hotel is very attractive from the street, although lacking a sign at the entrance. There is ample free parking. The lobby is spacious. We waited 15 minutes for check-in--the lone desk clerk clearly needed help to accommodate the long line. We found the beds to be wonderful--lovely crisp sheets and firm mattresses. The room was spotlessly clean, […] and amazingly quiet. The HVAC was a bit obnoxious, like sleeping in a stiff breeze--certainly more than adequate for a room that size. I enjoyed a glass of wine in the comfortable bar, served by a wonderful female bartender. Our complimentary breakfast was adequate, but the quality was nothing special, with the typical selection of eggs, breads, fruit, biscuits, yogurt, etc. The coffee was good, but the small cups combined with the lackluster staff meant precious little coffee and long waits between cups. There is coffee available in the lobby, but there is at least a 10-minute wait if it runs out. There is a speedy checkout system. Our bill was in error, but that was quickly corrected by the front desk and we were on our way. Read moreGenuine Expedia guest review
"Better than the most recent reviews"
Spent a night there before heading to Augusta National. Good location. Not too far away from anything. Room was comfy but a little bit of an odd layout with the jacuzzi tub separate from the rest of the bathroom but as we were only there for one night that was ok. Problems with breakfast. Evidently short staffed and we had to ask for utensils and juice, […] but the bar manager? was very apologetic. It was the opening day of the Masters and they were swamped, so although slightly annoying, I could understand. The carpets are a little worn, but nothing seemed dirty or smelly. Staff was very friendly. We do a lot of short stays at Holiday Inn properties traveling with our kids sports and I thought this one was above most. Read moreGenuine Expedia guest review
"Very clean close to the interstate"
For the most part it was excellent. Very clean room and very comfortable beds. The only negative was the breakfast buffet. Nothing more than your standard continental breakfast other than waitresses brought your drinks and was never offered refills.Genuine Expedia guest review
The machinery on the roof was so loud I could not sleep. The desk clerk offered to have maintenance turn the equipment off but not move my room. The desc chair would not adjust or roll as the center pole dug into the carpet. The room door would not close without effort and the sink drained very slow. As I left and turned my key into the front desk I […] was not even asked how my stay was. Read moreGenuine Hotels.com guest review
I was very pleased with the service I received and the friendliness of the staff.Genuine Hotels.com guest review
"need our money back"
Booked the room online and it was Charged to my bank account ,however the hotel Made us pay again and we're still trying to get our money back. when we got there 430 in the afternoon the cleaning staff was still working on the rooms so there were vacuum cleaners in the halls and then linen trollies all over the place and it was not a easy feeling going […] into the hotel ,but the room was clean. Read moreGenuine Hotels.com guest review
"Very clean Hotel"
Me and my family really enjoyed our stay here at this wonderful hotel.Genuine Expedia guest review
This hotel was one of the best we have stayed in, very very pleasant staff, rooms were cleaned, just an overall pleasant stay; will definitely stay there againGenuine Hotels.com guest review
The bathroom in the room seems like its needs some work (wallpaper, molding, etc.) but overall was a very nice place.Genuine Hotels.com guest review
The hotel seemed to me to be in need of considerable maintenance. although the room HVAC unit worked, it had broken parts. The door to my room didn't work properly, and the furniture was marred and scratched. And it was very noisy - I could clearly hear the guests on both sides, and everyone in the hallway. I have stayed in 7 different Holiday Inns […] in the last two weeks, and this one is by far the worst. Read moreGenuine Hotels.com guest review
"At least the I nside is good"
Everything was in good order during my stay. The room was clean and the hotel was well-maintained (except for the hallway carpeting which has a lot of stains on it of which many appeared to be from cleaning products the housekeepers use as they are bleached out areas). The restaurant/bar people were nice and talkative. The front desk people were helpful. […] The surrounding area has a lot of rundown or second-tier hotels. This hotel is not one of them. It is just unfortunately surrounded by many which are. I would stay there again. Read moreGenuine Hotels.com guest review
Room beat up, clean, but worn out. Chipped tile, tub, old screw holes, discolored carpet. A bit musty.Genuine Expedia guest review
Our shower was brokenGenuine Hotels.com guest review
It was great except for a stopped up commode that was reported at 7:00 am and still not resolved when we checked out. Very poor public relations and inconvenient to the occupants of the room. We had to go downstairs and the commode in the handicapped was stopped up also. I reported that also but nothing was done.Genuine Hotels.com guest review
The facilities are wonderful and the staff is always polite. These are the main reasons I choose this hotel whenever I come to Augusta.Genuine Expedia guest review
"Better than expected"
A clean hotel with friendly staff, nice restaurant with free break-fast (Coupons), very good over-allGenuine Hotels.com guest review
Everything was convenient.Genuine Hotels.com guest review
In our way to myrtle beach we spend 1 night here, the staff was great we even receive a welcome bag witch included mints that my daughter lovedGenuine Hotels.com guest review
The hotel was conveniently located. Staff was very friendly. The room was very clean. The bed was hard.Genuine Expedia guest review
Just an average hotel. A friend stayed at the dbltree and it was much nicer for lesser price.Genuine Hotels.com guest review
"Family reunion weekend"
Everything was very nice, clean and inviting. The staff was great. The pool area was clean and safe. The only thing would change is the breakfast, we should be able to bring back to our rooms. But overall it was a relaxing hotel.Genuine Hotels.com guest review
"Great hotel. Breakfast not so great."
Hotel was very nice. Staff was very cordial. Breakfast was not so good selection was very slim and items were not refilled (including clean dishes). Dining staff did not want to be there.Genuine Hotels.com guest review
It was a very nice hotel overall the only real complaints i have are that the hallways and elevators were really hot getting into the elevators made you feel like you couldn't breath but the air in the rooms worked well so as long as you didn't stand in the hallways for too long it wasn't that bad , also the beds are a bit firm but that isn't that big […] of a deal Read moreGenuine Hotels.com guest review
"Wonderful hotel in golf course heaven"
A great staff, great property, and just a nice place to stay for a day or two.Genuine Hotels.com guest review
The hotel was easy to get to, right off the highway. From the moment we walked in the staff was friendly and helpful. The room was large, cool, clean, and renovated. The pool was perfect. The continental breakfast was amazing! This is my second stay at a Holiday Inn within the last month and that stay was also wonderful! I think they are my new "go […] to" hotel chain. Read moreGenuine Hotels.com guest review
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