"Beware the pool being "out of order""
The whole reason I booked a room at this hotel over others was because after a 7 hour drive I thought it would be nice to swim in the indoor pool and soak in the jacuzzi. Upon checking in the front desk employee informed us the pool & jacuzzi were closed but we could use the pool down the street..... Maybe I should have stayed down the street. Also […] on our floor the vending machines and ice machines were out of service. The room was incredibly loud due to some units on the roof. Also after finishing our room service tray at 5:00 pm, I placed it outside and informed room service and the tray was still sitting in the hall the next day when we checked out. Read moreGenuine Hotels.com guest review
We were disappointed upon check in to find out that the pool and hot tub were out of service.We were given the option to use the pool next door which was tiny and very over crowded! Plus we had to pack up in the car to get there. We are here on a family vacation so needless to say the kids were a bit disappointed.The front desk claimed they sent us […] an email regarding the pool,but we did not get one. We were not offered anything off of our room or anything like that...... we booked a king suite room which is very nice and super roomy!! Loved the room itself but was just saddened about the pool. Read moreGenuine Hotels.com guest review
"Nice and Clean"
This was a beautiful hotel. It was clean and the staff is friendly. The free breakfast was good and the staff serving me was very friendly and professional. The Hotel is in an excellent location. It is far enough from the street and is close to good restaurants, Fort Gordon Military Base, gas stations, and the Augusta Mall. The bathrooms and room was […] very clean and stocked with clean towels, shampoo, conditioner, lotion, soap. The Hotel will even give a complimentary kit (razors etc...) if you forgot yours. I will definitely stay here again the next time I am in Georgia. Read moreGenuine Hotels.com guest review
"I was Very Impressed"
It was amazing! We first got there, and we had a smoking room. One clerk didn't want to help me, but Dawn fixed it ASAP! I really enjoyed my Mother's day weekend.Genuine Hotels.com guest review
"Better than the most recent reviews"
Spent a night there before heading to Augusta National. Good location. Not too far away from anything. Room was comfy but a little bit of an odd layout with the jacuzzi tub separate from the rest of the bathroom but as we were only there for one night that was ok. Problems with breakfast. Evidently short staffed and we had to ask for utensils and juice, […] but the bar manager? was very apologetic. It was the opening day of the Masters and they were swamped, so although slightly annoying, I could understand. The carpets are a little worn, but nothing seemed dirty or smelly. Staff was very friendly. We do a lot of short stays at Holiday Inn properties traveling with our kids sports and I thought this one was above most. Read moreGenuine Expedia guest review
"Very clean close to the interstate"
For the most part it was excellent. Very clean room and very comfortable beds. The only negative was the breakfast buffet. Nothing more than your standard continental breakfast other than waitresses brought your drinks and was never offered refills.Genuine Expedia guest review
The machinery on the roof was so loud I could not sleep. The desk clerk offered to have maintenance turn the equipment off but not move my room. The desc chair would not adjust or roll as the center pole dug into the carpet. The room door would not close without effort and the sink drained very slow. As I left and turned my key into the front desk I […] was not even asked how my stay was. Read moreGenuine Hotels.com guest review
I was very pleased with the service I received and the friendliness of the staff.Genuine Hotels.com guest review
"need our money back"
Booked the room online and it was Charged to my bank account ,however the hotel Made us pay again and we're still trying to get our money back. when we got there 430 in the afternoon the cleaning staff was still working on the rooms so there were vacuum cleaners in the halls and then linen trollies all over the place and it was not a easy feeling going […] into the hotel ,but the room was clean. Read moreGenuine Hotels.com guest review
"Very clean Hotel"
Me and my family really enjoyed our stay here at this wonderful hotel.Genuine Expedia guest review
This hotel was one of the best we have stayed in, very very pleasant staff, rooms were cleaned, just an overall pleasant stay; will definitely stay there againGenuine Hotels.com guest review
The bathroom in the room seems like its needs some work (wallpaper, molding, etc.) but overall was a very nice place.Genuine Hotels.com guest review
The hotel seemed to me to be in need of considerable maintenance. although the room HVAC unit worked, it had broken parts. The door to my room didn't work properly, and the furniture was marred and scratched. And it was very noisy - I could clearly hear the guests on both sides, and everyone in the hallway. I have stayed in 7 different Holiday Inns […] in the last two weeks, and this one is by far the worst. Read moreGenuine Hotels.com guest review
"At least the I nside is good"
Everything was in good order during my stay. The room was clean and the hotel was well-maintained (except for the hallway carpeting which has a lot of stains on it of which many appeared to be from cleaning products the housekeepers use as they are bleached out areas). The restaurant/bar people were nice and talkative. The front desk people were helpful. […] The surrounding area has a lot of rundown or second-tier hotels. This hotel is not one of them. It is just unfortunately surrounded by many which are. I would stay there again. Read moreGenuine Hotels.com guest review
Room beat up, clean, but worn out. Chipped tile, tub, old screw holes, discolored carpet. A bit musty.Genuine Expedia guest review
Our shower was brokenGenuine Hotels.com guest review
It was great except for a stopped up commode that was reported at 7:00 am and still not resolved when we checked out. Very poor public relations and inconvenient to the occupants of the room. We had to go downstairs and the commode in the handicapped was stopped up also. I reported that also but nothing was done.Genuine Hotels.com guest review
The facilities are wonderful and the staff is always polite. These are the main reasons I choose this hotel whenever I come to Augusta.Genuine Expedia guest review
"Better than expected"
A clean hotel with friendly staff, nice restaurant with free break-fast (Coupons), very good over-allGenuine Hotels.com guest review
Everything was convenient.Genuine Hotels.com guest review
In our way to myrtle beach we spend 1 night here, the staff was great we even receive a welcome bag witch included mints that my daughter lovedGenuine Hotels.com guest review
The hotel was conveniently located. Staff was very friendly. The room was very clean. The bed was hard.Genuine Expedia guest review
Just an average hotel. A friend stayed at the dbltree and it was much nicer for lesser price.Genuine Hotels.com guest review
"Family reunion weekend"
Everything was very nice, clean and inviting. The staff was great. The pool area was clean and safe. The only thing would change is the breakfast, we should be able to bring back to our rooms. But overall it was a relaxing hotel.Genuine Hotels.com guest review
"Great hotel. Breakfast not so great."
Hotel was very nice. Staff was very cordial. Breakfast was not so good selection was very slim and items were not refilled (including clean dishes). Dining staff did not want to be there.Genuine Hotels.com guest review
It was a very nice hotel overall the only real complaints i have are that the hallways and elevators were really hot getting into the elevators made you feel like you couldn't breath but the air in the rooms worked well so as long as you didn't stand in the hallways for too long it wasn't that bad , also the beds are a bit firm but that isn't that big […] of a deal Read moreGenuine Hotels.com guest review
"Wonderful hotel in golf course heaven"
A great staff, great property, and just a nice place to stay for a day or two.Genuine Hotels.com guest review
The hotel was easy to get to, right off the highway. From the moment we walked in the staff was friendly and helpful. The room was large, cool, clean, and renovated. The pool was perfect. The continental breakfast was amazing! This is my second stay at a Holiday Inn within the last month and that stay was also wonderful! I think they are my new "go […] to" hotel chain. Read moreGenuine Hotels.com guest review
"great for overnight trip"
Close to the interstate and several fast food restaurants. Hotel was quiet. Room service was quick and pleasant.Genuine Hotels.com guest review
The hotel was nice but the contentinal breakfast was horrible. There was a gas leak and there was no hot food and the selection of cold food was very limited.Genuine Hotels.com guest review
"we will return"
Our son is moving ti to the area and is engaged to a local young lady. The staff was very helpful with our inquiries and very pleasant / friendly. Hotel was well kept. We will return and keep this hotel in mind for future wedding guests. Forgot to mention to staff.... the wall beneath the shower is cracked and could cause some water damage in the future. […] Room 206. Thank you Read moreGenuine Hotels.com guest review
"It is not worth the cost"
Great amenities, awesome service representatives, but the hotel lack cleanliness and food. It is time to update the quality of rooms, hallways, and storage for food.Genuine Hotels.com guest review
"We really enjoyed our stay!"
I reserved two rooms and at first they weren't even on the same floor. Shannon took care of that quickly. The pool was so much fun! The free breakfast buffet was nice and the service was great! I would definitely stay here again.Genuine Hotels.com guest review
Excellent service from staff. Excellent restaurant & bar Very clean, roomy hotelGenuine Expedia guest review
"Hotel has some age on it, Breakfast was good"
This hotels has some wear on it though it looks newer from the pictures on the outside. Breakfast was good buffet of scranbled eggs, bacon, sausage, grits, hash browns, gravy, fruit, yogurt, and danish and is complimentary atlthough a tip to your beverage server would be recommended.Genuine Hotels.com guest review
We look forward to staying in this Hotel in the future.Genuine Hotels.com guest review
"Kids to visit....Grandchildren to love on."
Eveyrthing was Exceptional! Will stay here everytime we come to Augusta.Genuine Hotels.com guest review
"Great hotel off of I20"
Great hotel and room, we stayed during the Thanksgiving holiday and were very comfortable. Very friendly staff and good breakfast. Good bang for your buck!Genuine Expedia guest review
"Second stay in less than a week"
The place was understaffed due to the holiday, and the service was still great. great place to stay in the Augusta area.Genuine Hotels.com guest review
"Good place to stay."
Great place. Terrific Breakfast for the price.Genuine Hotels.com guest review
"May be the best hotel option in Augusta"
Overall, a very positive experience. The room fan blocked any highway noise that could have been bothersome and inside the hotel things were very quiet. The breakfast was good with options for a complete hot meal or cooked oatmeal. They even had booths and a set up like a restaurant. The bed was comfortable and the shower was large. I would definitely […] stay here again. Read moreGenuine Hotels.com guest review
We were suppose to stay in a King room and received a room with 2 queen beds. The room was very nice size though. The privacy curtain was torn to shreds and we had to use safety pins to keep it together so we can block out the floodlights outside. The toilet did not flush properly and our room was not cleaned by the staff. The front staff were friendly, […] but not very helpful; they did not explain how to use wireless internet nor about the complimentary breakfast. I will not stay here again. Read moreGenuine Hotels.com guest review
Oddly, they didn't clean our room after the first night, but they did bring more towels upon request. The hotel is brand new and in great condition. The staff at the restaurant in the morning was not as polite as they could have been. The front desk was almost never staffed.Genuine Expedia guest review
"Excellent and Clean Holiday Inn"
Great and Clean and Good welcoming staff at the desk.Genuine Hotels.com guest review
"Large Comfortable Room"
I was impressed with the size of the room. Also everything was neat and clean. Front desk personnel were friendly and professional.Genuine Hotels.com guest review
Great hotel for a great price! Would definitely stay here again!Genuine Hotels.com guest review
"Great Weekend Stay"
Was expecting mediocre and very happy with the very clean rooms, huge bathroom and friendly staff. Wife loved the popcorn in the afternoon. The free internet was a bit on/off.Genuine Expedia guest review
Rooms were nice and clean and the lobby was well kept. There is a full service restaurant which is unusual these days. Would definitely stay againGenuine Hotels.com guest review
I enjoyed the stay very much. Would stay at this location again.Genuine Hotels.com guest review
"Boken Lock on room and Pool not working"
The Hotel was great. The area and staff were amazing. Some of the issues they did try and work out. The lock on our room the light did not work and the cards always needed to be reset. Being that the room was on the 5th floor and always having to goto the lobby each time was a pain. The waether was well over 90 degreesand the pool not working for most […] of the stay was dissapointing. The breakfast menu was very limited and wasn't very cheap. If I wasn't a value customer it would have been cheaper dinning out. I will stay there again as I know they worked out must of the issues. Read moreGenuine Hotels.com guest review
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