All hotels in Brentford, England, United Kingdom
1 room, 2 adults
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Commerce RoadBrentfordEnglandTW8 8JZUnited Kingdom, ‏‎855-239-9227
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 310 reviews)

  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Location
    Great location
  • Room
    Great room
  • WiFi
    Regular internet service
  • Value for money
    Fairly good value for money
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5.0 / 5Outstanding
"Excellent stay, service and price!"
Very good stay! The staff went above and beyond to help me while I was there for a death of a family member. They accommodated an early check-in and helped where they could. The hotel itself was very comfortable, clean and you would never know it's a Holiday Inn! Plus the breakfast was VERY good! Thanks to Holiday Inn Brentford Locks.
Genuine Hotels.com guest review
4 night family trip Oct 14, 2015
Louise
US
2.0 / 5Fair
"Way over priced!!"
The most over priced hotel I have ever stayed at. I stay in 4-5 star hotels 70+ days a year. This is a 3 star hotel that cost close to $300 a night and is 50 minutes outside of London. Absurd.
Genuine Hotels.com guest review
1 night business trip Sep 24, 2015
Michael
US
5.0 / 5Outstanding
"Great value with amazing people."
Comfy bed, great breakfast, amazing staff and stable wireless. Simply put you can't ask for much more.
Genuine Hotels.com guest review
6 night business trip Sep 3, 2015
Charles
US
5.0 / 5Outstanding
"Quick Overnight"
Over night stop before Wimbleton and Hampton Court visit. Good staff, clean room and the food at the restaurant was outstanding.
Genuine Hotels.com guest review
1 night family trip Aug 5, 2015
Clive
US
4.0 / 5Excellent
Only complain we have for this hotel is - Bath Towels smells like coming out of Kitchen - Bath room sync clogged often
Genuine Hotels.com guest review
2 night family trip Jul 30, 2015
Abhitabh
US
4.0 / 5Excellent
"quite neighborhood"
every interesting . hotel was closer to central London either by bus or train. the neighborhood is quite and nice
Genuine Expedia guest review
Other trip Jun 28, 2015
mac
US
4.0 / 5Excellent
Very nice hotel, conveniently located near a bus stop and a small market. Rooms and bathrooms were exceptionally clean. Lobby and breakfast room were welcoming and cozy. Staff was really good. The buffet breakfast was the best English breakfast we ever had.
Genuine Hotels.com guest review
3 night family trip Jun 11, 2015
Gursharn
US
5.0 / 5Outstanding
Nice smaller town located between London and Heathrow. Convenient shopping and restaurants. Easy train ride into London or back to airport.
Genuine Expedia guest review
Other trip Apr 28, 2015
Jamie
US
4.0 / 5Excellent
"Close to Heathrow. Far from London"
Hotel experience was good. Brentford is a nice suburban town, but not much going on. A 12 pound train ride into central London.
Genuine Expedia guest review
Other trip Jan 7, 2015
Global Citizen
US
5.0 / 5Outstanding
"Great location on canal near Syon Park."
We stayed for one night near Heathrow. Try to arrange a car service. The black cab to the hotel was ver expensive.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
4.0 / 5Excellent
"Enjoyable stay..."
Great location. Excellent transportation to and from hotel. Hotel staff were fantastic and very pleasing to talk to. Breakfast prices are too inflated. Walk a few stores down and food is cheaper. It would be nice if prices for food within the hotel where fair to as you do not have to go outside in any inclement weather to pay a fair price for food.
Genuine Expedia guest review
Other trip Oct 21, 2014
rob
US
5.0 / 5Outstanding
Very good location excellent for shopping also near to city center of London Waterloo 30 mints by train ...................................................
Genuine Expedia guest review
Other trip Oct 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Beutiful oasis with the traditional english charm"
Strongly recomended, a short ride to Waterloo Station that conects to all London Central atracctions...
Genuine Expedia guest review
Other trip Oct 5, 2014
Javier
US
4.0 / 5Excellent
"Business trip worthy"
I stayed at this hotel for a recent business trip and found the Holiday Inn to be much more modern and updated than I had expected. However, the bed quality is still somewhat what I'd expected from the hotel - not terribly comfortable but not awful.
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
US
2.0 / 5Fair
The staff were very rude and unbecoming. When we arrived we were checked in ok, but every visit to the reception after that seemed to be a burden and we were greeted by unwelcoming staff members. One staff member was on their phone while I was waiting for service. On our second morning we waited in the restaurant for 20 minutes to be seated and nobody come to even acknowledge us. When we were seated we were not spoken to, the food had run out, the toaster was broken, there were no pastries, smoothies, juices or cereals. The hotel looks fantastic but the staff and service is most definitely not.
Genuine Venere guest review
Other trip Sep 27, 2014
A Traveler
US
4.0 / 5Excellent
Superb Location directly at the lock, desk service was very helpul at recharging mobile and printing Boarding passes. We only found Drinks at the Hotel Price a bit overpriced. Cool public area with Football table, games, magazines, etc.
Genuine Venere guest review
Other trip Sep 19, 2014
A Traveler
US
4.0 / 5Excellent
"A Good Choice for American Travelers"
Comfortable, well-appointed hotel at a decent price. Rooms were clean, attractive, and up to American hotel standards. It is conveniently located on two bus routes, which will take you to the underground routes into London. It's a bit far out, however; about 30-45 minutes to downtown London, depending upon your exact destination and the time of day. The hotel staff were generally good, with a few exceptions. The staff at the Starbucks in the lobby were exceptional, and really went out of their way to be helpful. No self-serve laundry in the hotel, but there is a laundromat about two blocks away.
Genuine Expedia guest review
Other trip Aug 17, 2014
D
US
5.0 / 5Outstanding
"Great location for london transportation"
I stayed at this hotel because of the great reviews. The staff is very friendly as was stated in reviews I read. The E8 bus stops a few seconds away from the hotel, which makes it great for transportation to catch the tube. The breakfast was good, but they serve the same thing every day. I will stay at this hotel again.
Genuine Hotels.com guest review
3 night trip Aug 10, 2014
Jerry
US
5.0 / 5Outstanding
We stayed at the hotel for 6 nights. The staff was extremely courteous, the rooms were nice and the food was good. While the tube station is about 10 minutes away, and the ride to central London is 40 minutes, the hotel's location is nice and quiet. There are plenty of restaurants within walking distance.
Genuine Hotels.com guest review
6 night trip Jul 31, 2014
Lalit Wadhwa
US
4.0 / 5Excellent
The hotel was nice and the staff was helpful and informative.
Genuine Expedia guest review
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"Great Compromise"
Due to Wimbledon, we couldn't find a hotel in London. When I found HI Brentford Lock about half way between LHR and downtown, I figured it was a good solution. It was. We arrived at 8:30 am exhausted from our overnight flight and the staff went right to work - a delicious breakfast in the hotel, readied a room right away and encouraged a short nap before we headed to London. Within easy walking distance to the train, we spent several days touring this beautiful city always coming back to a restful hotel. Plenty of pubs nearby were perfect for a late night snack too. Comfy beds too.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
US
3.0 / 5Good
Very Good expirence With the stay at this hotel
Genuine Venere guest review
Other trip May 23, 2014
A Traveler
US
5.0 / 5Outstanding
Excellent service for the short time we stayed. Very friendly welcome. Room very clean. Would recommend to anyone visiting that area.
Genuine Venere guest review
Other trip Apr 19, 2014
A Traveler
US
4.0 / 5Excellent
"Good"
Not bad
Genuine Expedia guest review
Other trip Dec 28, 2013
n
US
5.0 / 5Outstanding
"Nice Hotel"
The hotel was very nice. The staff were very friendly and helpful. It is miles away from the underground station but you can use the overground station Brentford which takes you into Waterloo with easy access from there to the rest of London. The hotel overall was great.
Genuine Hotels.com guest review
4 night trip Nov 13, 2013
Linda M
US
5.0 / 5Outstanding
"Very Very Nice hotel."
When I landed at LHR i took a cab which costs me 42 pounds, to me that was kinda high. Got to the hotel and was very happy with it. The view was great. The staff were very courteous. I had to go downtown London the next day so I asked the receptionist for directions, she printed it out for me and I was on my way. The E2 and E8 busses run right outside the hotel door and on the E8 bus it will take you to the train station. I never ordered room service, but I usually took a walk (about a block) to buy pizza, Indian food and there's also a very good Thai restaurant about 400 ft from the restaurant. The are also grocery stores near by. And ofcourse when I was heading back to the airport I jumped on the E8 but then the train which dropped me right at terminal 3 where I needed to be. So unless you have the extra money to spend you dont need to take a cab to go anywhere, could always take the bus and train.
Genuine Expedia guest review
Other trip Oct 29, 2013
A Traveler
US
4.0 / 5Excellent
"great business hotel"
Great experience. 2nd visit there. Would stay again
Genuine Expedia guest review
Other trip Sep 15, 2013
tony
US
5.0 / 5Outstanding
"Good value business stay"
My second stay here. Great little place. Nice reception area and rooms are OK. Good location for airport.
Genuine Expedia guest review
Other trip Sep 13, 2013
tony
US
2.0 / 5Fair
"HOtel stay"
For the cost of the room it was incredibly tiny. Also the staff was not that helpful. Asked for a wakeup call didn't even get it. Room was tiny, hardly any closet space.
Genuine Expedia guest review
Other trip Sep 13, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
I enjoyed my stay at Brentford. Most of the staff was nice and helpful.
Genuine Expedia guest review
Other trip Aug 8, 2013
mimi
US
4.0 / 5Excellent
"New Holiday Inn"
Friendly staff, good restaurants, bar, Starbucks, quite neighbourhood
Genuine Expedia guest review
Other trip Aug 5, 2013
Jorge
US
4.0 / 5Excellent
"June 21-2013"
Nice, clean hotel. Pleasant and courteous staff. On the down side, hotel is located outside central London, about 30 minutes from Buckingham Palace, etc. Taxi drivers have a hard time finding the hotel even with gps navigation. There are a few mass transportation options to and from hotel (Bus and subway trains), but you will have to walk through some interesting residential areas and make two or more transfers. Parking is limited and free wireless internet is only available in the lobby area. If you want internet in your room, you have to pay for it. Breakfast available starting at about 7 pounds for continental and about $13 for full breakfast. Pricewise hotel is okay.
Genuine Expedia guest review
Other trip Jun 23, 2013
Mr. G
US
4.0 / 5Excellent
"Good location near High Street"
Friendly staff, late check-out, and clean room. Mattress needs to be replaced and kettle could use a good limescale cleaning.
Genuine Hotels.com guest review
1 night trip May 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Recommend hotel and Convenient to Tube"
Nice hotel, good price and location to Bus and Tube. Take nearby E8 Bus (short hop) to Boston Manor subway station (Piccadilly line) to London. Buy Zone 1-4 Oyster Card at convenience store around corner from hotel.
Genuine Hotels.com guest review
1 night trip May 17, 2013
A Traveler
US
4.0 / 5Excellent
"Late overnight stay"
As others mentioned the taxi ride from the airport is pricey, but arriving late after a day of travel was our best choice. The next day we took the bus/subway duo to reach the airport. Wanted a beer after we arrived and wasn't able to pay cash at the bar...had to go to the reception area to pay and return to collect my beer.
Genuine Hotels.com guest review
1 night trip Apr 28, 2013
John
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Family Xmas holiday stay in London at Holiday Inn"
We had a great time for our first stop in the UK. We are an Aussie family who spent Xmas away from home and had a great luncheon here and loved it. It is a great location to all aspects of London, not too far from Tube to the centre of London, right near Twickenham and its beautiful villages, and perfect access to Hampton Court Palace. We enjoyed the breakout areas the hotel provides so you can chill out as well as access the Wifi to keep in touch with home. There are also some great places to eat near the hotel, as well as the hotel providing great food. We would recommend this hotel.
Genuine Expedia guest review
Other trip Jan 17, 2016
Kellie
AU
5.0 / 5Outstanding
"Smart hotel in Brentford"
We stopped here for the Brentford FC match. Perfect location near the water.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2016
Clare
GB
5.0 / 5Outstanding
"Family weekend"
Great base to stay in for London sightseeing visit. There were 2 adults and 2 children ages 11+13. Staff friendly, hotel clean food nice. Only had one issue which was quickly resolved. Parking expensive but secure. Bus stop straight outside hotel to tube for easy access into London with regular stops. Not sure about neighborhood as didn't venture out past the bus stop but appeared ok as driving through.
Genuine Hotels.com guest review
2 night family trip Jan 1, 2016
Angelina
GB
4.0 / 5Excellent
"Great hotel, shame about the extortionate car park"
The hotel was warm and welcoming, and the staff were friendly. Our room was spotlessly clean and very large and comfortable. The beds were excellent. It was lovely and quiet as there were no parties. Our one complaint is the extortionate car parking fee of £14, which is far more than many hotels. The car park is supposed to be secure but they have removed the plate from the door leading into the lift area so anyone can just walk in. This area should only be accessible by using your room key so this leaves security wide open.
Genuine Hotels.com guest review
3 night family trip Dec 24, 2015
Mrs.R.F
GB
3.0 / 5Good
Very basic and compact for the price.
Genuine Hotels.com guest review
1 night business trip Dec 13, 2015
A Traveler
GB
3.0 / 5Good
"Holiday Inn Brentford Lock"
The hotel is relatively new and in a good condition. However, there were a few issues during my stay. Parking is fairly limited and it took more than 1/2 h to park the car. Staff were not much helpful when it came to alternative parking locations. Furthermore in the 24h stay there were water supply and TV signal interruptions.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2015
Teodor
GB
4.0 / 5Excellent
"LOVELY, KID FRIENDLY HOTEL"
We booked two family rooms in this hotel for a weekend sight seeing in London. Other family members also stayed and together we had six children. Even though the hotel seemed more of a corporate hotel than a family hotel, the staff bent over backwards for us. There was a game table and table football which our kids loved. They had no problem with the children in the lounge area in the evenings/nights. The staff were really friendly and gave lots of good advice with regards to transport getting into central London. On the first day, we walked to Brentford train station which was about a 30 minute walk, which gets you into Waterloo. On return, we found it easier getting a tube from central London to Boston Manor, and then just jumped on a bus which drops you off right outside the hotel making this a lot easier and we did this again the following day. We ate in the restaurant for both breakfast and for an evening meal, both of which were really nice, and even better the kids ate for free. Rooms were clean and spacious. I would definitely recommend this hotel, we had a lovely time, it was a fantastic price and we are looking at booking again next year.
Genuine Hotels.com guest review
2 night family trip Dec 4, 2015
Anthony
GB
4.0 / 5Excellent
"child friendly"
I travelled with my family from Portsmouth area to meet other family from the north. The hotel staff were very helpful and it was excellent for the children. Will definitely think about returning.
Genuine Hotels.com guest review
2 night family trip Dec 4, 2015
A Traveler
GB
5.0 / 5Outstanding
"Convenient for Rugby"
Easily found off the M4. Room was really modern, very clean. It's right next to Brentford lock which is a smart part of London and the mainline rail station is a short 15 minute walk away to get into central London or Twickenham!
Genuine Hotels.com guest review
1 night trip Nov 21, 2015
Joanne
GB
4.0 / 5Excellent
"Good"
Was really nice weekend will definitely recommend
Genuine Hotels.com guest review
2 night family trip Nov 14, 2015
Viktorija
GB
5.0 / 5Outstanding
The family room had two queen beds, much more comfortable for the kids.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2015
A Traveler
GB
5.0 / 5Outstanding
"Weekend stay."
Very good hotel at the top standard for this price. Room was very clean and well decorated bed was soft, too soft for our liking but we are used to a firm bed so not the hotels fault. Very nice neighbourhood on the banks of a canal with a lock system in a residential area. Staff were very friendly and helpful. Plenty of choice for breakfast buffet where you can have got our cold to set you up for a days sightseeing in London.
Genuine Hotels.com guest review
1 night family trip Sep 11, 2015
David
GB
5.0 / 5Outstanding
Lovely hotel. Clean and contemporary. Only downside was £14 parking beneath the hotel. Would stay again.
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
Suzie
GB
4.0 / 5Excellent
"Great Hotel, comfortable beds"
Room was large and clean, beds comfortable - it was nice to have two proper double beds rather than a bed and a sofa bed. Parking was easy in the hotel car park, but if it had been full I don't know where we'd have parked. Reception staff were friendly and helpful. We prepaid for breakfast, but to be honest as vegetarians I'm not sure I'd bother doing this again. If you don't want a cooked breakfast, or you don't eat meat, there isn't a great choice for what is an expensive breakfast. Much better just to buy a drink and pastry from the Starbucks in the reception area.
Genuine Hotels.com guest review
1 night family trip Aug 28, 2015
Lucy
GB
2.0 / 5Fair
"Average hotel with unattentive staff"
Comfortable room with all essentials supplied. The staff were not very attentive to the point where I wanted to book another night but nobody was avaliable to assist so I went to another hotel.
Genuine Hotels.com guest review
1 night trip with friends Aug 23, 2015
James
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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