"Great location for london transportation"
I stayed at this hotel because of the great reviews. The staff is very friendly as was stated in reviews I read. The E8 bus stops a few seconds away from the hotel, which makes it great for transportation to catch the tube. The breakfast was good, but they serve the same thing every day. I will stay at this hotel again.Genuine Hotels.com guest review
We stayed at the hotel for 6 nights. The staff was extremely courteous, the rooms were nice and the food was good. While the tube station is about 10 minutes away, and the ride to central London is 40 minutes, the hotel's location is nice and quiet. There are plenty of restaurants within walking distance.Genuine Hotels.com guest review
Not badGenuine Expedia guest review
The hotel was very nice. The staff were very friendly and helpful. It is miles away from the underground station but you can use the overground station Brentford which takes you into Waterloo with easy access from there to the rest of London. The hotel overall was great.Genuine Hotels.com guest review
"Very Very Nice hotel."
When I landed at LHR i took a cab which costs me 42 pounds, to me that was kinda high. Got to the hotel and was very happy with it. The view was great. The staff were very courteous. I had to go downtown London the next day so I asked the receptionist for directions, she printed it out for me and I was on my way. The E2 and E8 busses run right outside […] the hotel door and on the E8 bus it will take you to the train station. I never ordered room service, but I usually took a walk (about a block) to buy pizza, Indian food and there's also a very good Thai restaurant about 400 ft from the restaurant. The are also grocery stores near by. And ofcourse when I was heading back to the airport I jumped on the E8 but then the train which dropped me right at terminal 3 where I needed to be. So unless you have the extra money to spend you dont need to take a cab to go anywhere, could always take the bus and train. Read moreGenuine Expedia guest review
"great business hotel"
Great experience. 2nd visit there. Would stay againGenuine Expedia guest review
"Good value business stay"
My second stay here. Great little place. Nice reception area and rooms are OK. Good location for airport.Genuine Expedia guest review
For the cost of the room it was incredibly tiny. Also the staff was not that helpful. Asked for a wakeup call didn't even get it. Room was tiny, hardly any closet space.Genuine Expedia guest review
I enjoyed my stay at Brentford. Most of the staff was nice and helpful.Genuine Expedia guest review
"New Holiday Inn"
Friendly staff, good restaurants, bar, Starbucks, quite neighbourhoodGenuine Expedia guest review
Nice, clean hotel. Pleasant and courteous staff. On the down side, hotel is located outside central London, about 30 minutes from Buckingham Palace, etc. Taxi drivers have a hard time finding the hotel even with gps navigation. There are a few mass transportation options to and from hotel (Bus and subway trains), but you will have to walk through some […] interesting residential areas and make two or more transfers. Parking is limited and free wireless internet is only available in the lobby area. If you want internet in your room, you have to pay for it. Breakfast available starting at about 7 pounds for continental and about $13 for full breakfast. Pricewise hotel is okay. Read moreGenuine Expedia guest review
"Good location near High Street"
Friendly staff, late check-out, and clean room. Mattress needs to be replaced and kettle could use a good limescale cleaning.Genuine Hotels.com guest review
"Recommend hotel and Convenient to Tube"
Nice hotel, good price and location to Bus and Tube. Take nearby E8 Bus (short hop) to Boston Manor subway station (Piccadilly line) to London. Buy Zone 1-4 Oyster Card at convenience store around corner from hotel.Genuine Hotels.com guest review
"Late overnight stay"
As others mentioned the taxi ride from the airport is pricey, but arriving late after a day of travel was our best choice. The next day we took the bus/subway duo to reach the airport. Wanted a beer after we arrived and wasn't able to pay cash at the bar...had to go to the reception area to pay and return to collect my beer.Genuine Hotels.com guest review
"Good value hotel for business or pleasure"
Very comfortable, relaxed business friendly hotel, well located and easily accessible with secure parking beneath. Like the new "open lobby" style.Genuine Expedia guest review
"A 10-minute walk from GSK along the canal"
The room served my business purposes well, though on the small side for the price by US standards. The exercise room overlooking the canal has a couple treadmills, stationary bike, and elliptical trainer, but no weights.Genuine Expedia guest review
"Close to family and public transportation"
Our stay was comfortable. The hotel staff were very nice, helpful and polite. The room was clean and my kids liked it. My 7-yr old son actually wrote on a pad in the hotel; "I like this place". Worth the cost.Genuine Hotels.com guest review
"Great hotel, super friendly staff"
Great hotel, super helpful staff. Since its not in the center of london you get good price for excelent service. Only downside is you take about 1hr to get to london city center, but there is a bus stop almost in front of the hotel.Genuine Expedia guest review
"Decent price: halfway between Heathrow and London"
The room was nice, the hotel was clean, and the staff friendly. I did not like the fact that internet in the room was not free, yet in the lobby, you could get a free connection. Why not free in the room? The bed was very soft, but surprisingly, it did not bother me. Not a lot of restaurant choices, other than one italian restaurant and some pubs close […] by. Only a breakfast buffett in the hotel (expensive by US standards), and dinner was only at the bar. The E8 bus just outside the hotel can take you to the Boston Manor underground station for a 25 min ride to Piccadilly station and the heart of London. You can get to the airport also from Boston Manor station. Overall, not a bad hotel if you are looking for something cheaper than inside London, but still not too far away. Read moreGenuine Hotels.com guest review
"Better than expected!"
The hotel was better than I expected. The staff is wodnerfully friendly and helpful. I never saw or experienced emotions that were not genuine. They were responsive to the needs of all guests. The location of the hotel is conveniently located, so that bus and trains stops are readily accessible. Central London is but less than 30 minutes away, and Ealing […] broadway is less than 15. Highly recommended! I'll stay there again on my next trip. Read moreGenuine Expedia guest review
In a pleasant area with good bus service to underground. Staff very friendly and helpfulGenuine Hotels.com guest review
"Great hotel with great service."
The hotel itself is great. Super clean, comfortable and nice and in very nice area. The only bad thing is that its about half an hour away from the city center itself but between the buses and the underground tubes it is still a great value. The staff was always very helpful and they had free wifi on the ground level at the lobby and bar. Definitely […] consider it. Read moreGenuine Expedia guest review
"Very solid 4 stars hotel!!"
I got this hotel through the Expedia Unpublished Rates and it was a complete success. Although it might look a bit far away from the tube stations the E2 and E8 bus routes take you straight there (Northfields and Boston Manor Station both in Picadilly Lines) in less than 5 minutes. My girlfriend and I stayed there for 8 days during the Christmas Holidays […] and everything was perfect. The check-in and check out were completely smooth. The room was spacious enough and very clean. Moreover, we got a very nice view from the bridge and the dock. When requestion information from the staff they were kind and most of the time knowledgeable.The room service was quick and properly priced. I usually spent 100+ nights a year in a hotel room and I believe that I got plenty of value from my money. Read moreGenuine Expedia guest review
"Dissapointing Customer Service"
The hotel is nice, rooms are up to date, and location is pleasant (although out of the way, and hard to get to). However, we are very unimpressed with our service. Upon arrival, we were very disappointed to learn that in-room internet access was not only NOT free, but rather expensive. After purchasing (2) 8-hour internet vouchers (to the tune of $30+ […] US), we forgot to activate the second one (they have to be activated in 24 hours or they expire). Upon requesting re-activation of the unused time, we were informed that it was not possible, and was billed whether used or not. Attempts to rectify this were week and fell far short of our level of dissatisfaction. If you go hear, go prepared to pay for every extra service, and don't expect exceptional customer service - not the kind of experience I expected from a 4 star hotel. Read moreGenuine Expedia guest review
Nice hotel .Good breakfastGenuine Hotels.com guest review
"Paid for executive room, given standard room."
We paid for an executive room but we were given a standard room. The room was ok but it was on the side facing the massive aircon fans, not a great view for a lot of money. All executive rooms have river view. We realised this in the morning and when we complained to the manager on duty she said sorry and offered us nectar points. Really, nectar points... […] I don't even have a nectar card. We are taking this up with Hotels.com, hopefully they can do something useful. Read moreGenuine Hotels.com guest review
"friendly, helpful staff."
I stay here whenever I am in London. It is near my office here and I will return again. That is the best recommendation one can give.Genuine Hotels.com guest review
"Warm, helpful staff, computers in lobby, all good"
Very good hotel, rather hip lobby, and good food, excellent breakfasts, clean rooms, can be noisy with weddings, but I stay here whenever in London, as it is also close to my office.I like the staff, who make me feel at home,Genuine Hotels.com guest review
"Open Plan - Good or Bad (Bad)"
New design, open plan ground floor. This means that the sound travels around the floorspace so if you have someone who thinks his conversation should be heard by everyone (or a boisterous child) it does no matter where you are sitting (restaurant/lounge seating/checking in) you get to share. Would stay again but only if I did not need to eat dinner […] there (food was excellent) but surroundings noisy for the reasons above Read moreGenuine Hotels.com guest review
"Very good staff, clean, modern, friendly"
I have stayed here a number of times. It is close to where I work when I am in London. It is not the old Holiday Inn, but a new, lean, modern, Scandinavian in its simplicity, yet hip, with computers, magazines, bar, television, Starbucks all inside. Good for families and an excellent, capable, friendly staff. Prices are high, but this is London. I will […] return here. Read moreGenuine Hotels.com guest review
My husband and I spent a night at the Holiday Inn Brentford Lock as part of a quick trip to London. The hotel was clean and tidy, the shower good and the breakfast tasty. Although it is not near a tube station you can get a bus to a variety of tube lines. Great for access to M4 and the West.Genuine Expedia guest review
"The room was not ready"
We were surprised by significant extra charges such that this hotel is not good value. Also it is not near the airportGenuine Expedia guest review
4 of us stayed for one night in a family room. It was the most spacious quad room I have stayed in. The hotel was really clean with plenty of milk, tea etc. I didnt try the food but it was expensive but it is London so expected. Overall a good hotel.Genuine Hotels.com guest review
We enjoyed our stay very much. The staff were delightful.Genuine Hotels.com guest review
was really good great enjoyed londonGenuine Hotels.com guest review
"Short break London"
We stayed for one night whilst visiting our son in central London. The hotel was easy to get to and had secure onsite parking(under hotel).unfortunately there is a charge for it. Train station short 10 minute walk and plenty of direct trains into central London. Room was clean and comfortable and wifi available . Bar was clean, modern ,comfortable and […] open view of the canal/lock. would stay again. Read moreGenuine Expedia guest review
"Excellent place to stay."
Excellent hotel. Comfy room, great breakfast. Cool vibe. Friendly and helpful staff.Genuine Hotels.com guest review
This hotel is within easy travelling distance to the West End; you can leave your car in their safe car park and take public transport. Excellent service from all the staff.Genuine Hotels.com guest review
Excellent hotel, good breakfast, comfortable rooms,good location for KewGenuine Hotels.com guest review
"Can`t fault this hotel, excellent thankyou"
Our family stayed here for 1 night and the staff hotel and location was excellentGenuine Hotels.com guest review
We had a family stay here over the holiday weekend and thoroughly enjoyed the hospitality here. Great location over looking the locks and excellent accommodation and service from staff. Recommend this hotel.Genuine Hotels.com guest review
Great location for our visit to Twickenham. Friendly helpful staff. Good local amenities and bus service. Highly recommend.Genuine Expedia guest review
Very good service and a nice location. A bit far from underground or rail network. Clean and comfy rooms. Free wifi and late check out at 2pm if you get a rewards membership which is also free. Good breakfast too.Genuine Hotels.com guest review
"Great place to stay, would do it again"
Great hotel with friendly staff. Check in and out was very simple and the wait staff in the restaurant were very kind. Hotel was clean and modern, free wifi in the lobby with comfy chairs to sit on. Parks, pubs and laundry close by too. Will stay here again next time we're in Brentford.Genuine Expedia guest review
"Good value for money"
Great hotel in a nice waterfront area. Friendly staff, clean and modern rooms. I enjoyed my stay.Genuine Expedia guest review
This hotel is fantastic! Very clean and comfortable, The quality of the food and service at breakfast was first class. Can only fault one thing and that was the £12 charge for overnight parking which in my opinion is wrong. Other than that I was very happy.Genuine Hotels.com guest review
Lovely modern hotel, staff very helpful and efficient. Room spotlessly clean and very comfortable. Will definitely stay again.Genuine Hotels.com guest review
The staff and manamgent at this facility are fantastic. They helped at evey occasion and went beyond what one normally expects. Unfortunatly my son was ill in the restaurant but they response was excellent. The hotel is very comforatable and spotlessly clean. The rooms are modern and even though the hotel was very busy with a funtion there was no noise. […] Free use of Apple Macs in the lounge/ recption. What more could you want! Read moreGenuine Hotels.com guest review
"Brilliant hotel my kids loved it!"
We loved this hotel. Anyone considering this hotel should definitely book it. It's got Apple Mac computers that can be used downstairs, a games table and board games for kids, a lovely open plan restaurant and TV area which is perfect for families. It's in a very pretty location and just 5 minutes walk to the train station so can get you into Central […] London in 30 mins. The rooms were spotless and it's got a useful fridge for anyone who has babies still using bottles, so you have somewhere to put your milk. The staff were all very friendly and helpful and we will definitely be booking to stay here again on our next trip to London. Read moreGenuine Hotels.com guest review
"Great hotel, amazing value, fabulous staff"
We loved our stay and were so surprised how perfect the hotel and staff was. would definitely recommend and come back!Genuine Hotels.com guest review
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