All hotels in Brentford, England, United Kingdom
1 room, 2 adults
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Commerce Road, Brentford, England, TW8 8JZ, United Kingdom, ‏‎855-239-9227
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4.4 / 5Excellent

Score breakdown (from 284 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Dirty weekender"
Stayed for two nights ,good location for the rugby at Twickenham, local bars and people very friendly got hammered both nights !! Hotel staff very helpful,room service charges a bit of a con tho
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Donna
GB
4.0 / 5Excellent
"Nice quiet hotel not far from station and shops"
Lovely hotel friendly staff. Husbands birthday hotel staff bought cakes and chocolates to the room which was a nice surprise. Having to pay for car park was a bit annoying when spent money to stay in hotel. Rooms clean and tidy enjoyed our stay
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
GB
5.0 / 5Outstanding
"2 night stay"
Loved our stay. The hotel staff were very friendly and helpful. The rooms clean and tidy. Breakfast was great. Lots of choice and all the food was fresh. Very comfortable 2 night stay. I liked that the second bed was a proper bed and not a sofa bed. Would definitely return again.
Genuine Hotels.com guest review
2 night family trip Oct 28, 2014
A Traveler
GB
5.0 / 5Outstanding
"Chiu"
Good place to stay
Genuine Hotels.com guest review
3 night family trip Dec 30, 2014
A Traveler
IE
4.0 / 5Excellent
"Clean with a fresh feeling"
Trouble free. Breakfast wasn't that well organized.
Genuine Hotels.com guest review
1 night romance trip Oct 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"A Must!"
It was a lovely hotel, nothing was too much trouble. Everyone was polite and the hotel was very clean and attractive in a lovely area. The canal is a lovely walk and two buses from London town centre.
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
Angela
GB
5.0 / 5Outstanding
"Well-positioned for what we wanted to do in London"
We arrived at the same time as two coach-loads of visitors but the reception staff remained pleasant, patient and friendly. Although there was a 'car park full' sign, when we contacted reception, they organised parking for us and we assumed the sign had been put up to keep some bays back for guests who had already booked rooms. Although the bar and restaurant were extremely busy, because of the large party, we still managed to have an enjoyable dinner - even though we had to sit in the bar area. Service was prompt and the food was well-cooked and hot. The staff should be congratulated on their professionalism and efficiency in looking after individual guests as well as coping with a large party - most of whom wanted to dine together and/or sit together in the bar area.
Genuine Expedia guest review
Other trip Dec 17, 2014
Ann
GB
5.0 / 5Outstanding
"Thoroughly recommend"
Great hotel with lovely relaxed atmosphere. Really good attentive staff. Clean and reasonably priced. Lovely location. Shame no tube station within walking distance
Genuine Expedia guest review
Other trip Dec 9, 2014
Mark & Debbie
GB
5.0 / 5Outstanding
"Just Sleeping"
I only SLEPT here. everything I needed was where it should be and spotlessly clean. Never took any meals in the hotel as there are plenty of good restaurants nearby. I did not like the TV obstructing the work-area of the desk, with so much free wall space why position the TV in such an obstructive manner? WiFi slow. Service rating may not be fair as I did not really experience this. N/A would be more applicable. Staff I did speak to were polite, clean and courteous.
Genuine Hotels.com guest review
6 night business trip Nov 26, 2014
Hull
GB
5.0 / 5Outstanding
"Pleasure"
Very pleasant with local restaurants and pubs. Easy access to London where there are endless things to do
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
GB
5.0 / 5Outstanding
"A very pleasant stay."
Stayed at Brentford Lock due to proximity with Twickenham Stadium. This was our first stay in a Holiday Inn and we will make this group top of the list when booking here or elsewhere in the future. The staff really made this hotel, their friendliness, local knowledge and advice were second to none. Restaurant was excellent. Public areas very well designed. Spotless throughout.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Janet
GB
5.0 / 5Outstanding
"Excellent Hotel"
Friendly staff. Beautiful room, spotless in general. Lovely open plan lounge / cafe bar. Mega cornucopia of a breakfast. Real find, will definitely be looking at at Holiday Inn as an option in future travels. Outstanding value overall. (Don't normally write reviews btw.)
Genuine Expedia guest review
Other trip Nov 24, 2014
David
GB
5.0 / 5Outstanding
"Great for London visits"
Excellent first impressions, modern and very clean, excellent staff. Only 10/15 minutes walk to station, approx 30 mins into Waterloo. Room very clean, had everything needed, eg tea and coffee, safe, iron, etc. Bar area very nice, breakfast excellent, staff available to cook anything not on offer in the buffet, eg pancakes, poached eggs. Close to the road so obviously there is road noise, and no lovely views but we hadn't booked the hotel for that - we wanted something comfortable and close to London - it was perfect for us.
Genuine Expedia guest review
Other trip Nov 20, 2014
Clare
GB
5.0 / 5Outstanding
"Brentford Holiday Inn"
Great value stay. Room was clean, comfortable, large enough and the hotel staff very friendly & helpful. Could not have asked for more.
Genuine Hotels.com guest review
1 night family trip Nov 14, 2014
Geraint
GB
5.0 / 5Outstanding
"Good new hotel"
Very helpful staff child friendly environment good value for money full English breakfast.
Genuine Expedia guest review
Other trip Nov 4, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent hotel on the outskirts of London.."
Needed somewhere for one night at a weekend with easy access into central London. Needed a family room which isn't always easy when you have a 14 year old as some hotels class this as being an adult.
Genuine Expedia guest review
Other trip Nov 3, 2014
Tabtab
GB
5.0 / 5Outstanding
"Rugby at Twickenham"
The hotel was ideally situated within a short distance by public transport to Twickenham. It was perfect for a weekend stay with one or two pubs close by. There was an excellent Italian Restaurant within 5minutes walk. The hotel itself served good quality dinner until 10.45pm - helpful for late arrivals.
Genuine Expedia guest review
Other trip Nov 3, 2014
Jane
GB
5.0 / 5Outstanding
"VERY RELAXING"
SUPER overnight night stay before our flight. The best it's the comfy beds.they have carpet along.the corridors so.No noisy foot steps. Breakfast is a must if you have time as.there is lots to chose from and top quality food. Fantastic this is our 2nd visit. There are great restaurants opposite the hotel for.dinner
Genuine Expedia guest review
Other trip Nov 3, 2014
Mswhizz
GB
4.0 / 5Excellent
"Right beside the Lock"
A transit stop on our holiday but would've stayed longer if time permitted. The hotel was welcoming and warm in the British autumn. Breakfast was good and the surroundings were excellent.
Genuine Hotels.com guest review
1 night family trip Oct 20, 2014
Diane
IE
4.0 / 5Excellent
"Good transport links E8 bus to tube station"
good transport links e8 bus to boston manor tube station piccadilly line
Genuine Expedia guest review
Other trip Nov 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Holiday inn brentford"
Good hotel and facilites. Used for a single night on a weekend trip with family. You do have to pay £12 for the car park though.
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Stuart
GB
4.0 / 5Excellent
"Business"
Overall very good only complaint was ordered cheese plate disappointed with portion size for price
Genuine Expedia guest review
Other trip Oct 21, 2014
A Traveler
GB
4.0 / 5Excellent
"Good hotel, bit out of the way"
Stayed here via one of the Secret hotel offers so paid considerably less than the advertised price. For that price, definitely worth it, but if you are looking at this and being charged more than £150 I would look at the premier Inn in Chiswick, for example, which is better connected.
Genuine Expedia guest review
Other trip Oct 13, 2014
JS
GB
5.0 / 5Outstanding
"Wonderful hotel!"
From the moment I arrived at the hotel nothing was too much trouble. The check in staff were friendly, courteous and extremely helpful. A colleague staying at the hotel had a small problem on arrival (nothing to do with the hotel) and the management & staff went out of their way to assist/sort. I would 100% recommend this hotel.
Genuine Hotels.com guest review
1 night trip Oct 2, 2014
ElaineH
GB
5.0 / 5Outstanding
"Nice hotel"
Nice hotel .Good breakfast
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
richard
GB
4.0 / 5Excellent
"Friendly and Helpful Staff"
We booked this hotel as it is midway between downtown London and Heathrow, and we had an early flight and didn't want to chance getting stuck in traffic on the way to the airport. Front desk staff was very helpful in arranging a taxi pickup, and called our room to let us know the cab had arrived.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
CA
1.0 / 5Poor
"Paid for executive room, given standard room."
We paid for an executive room but we were given a standard room. The room was ok but it was on the side facing the massive aircon fans, not a great view for a lot of money. All executive rooms have river view. We realised this in the morning and when we complained to the manager on duty she said sorry and offered us nectar points. Really, nectar points... I don't even have a nectar card. We are taking this up with Hotels.com, hopefully they can do something useful.
Genuine Hotels.com guest review
1 night romance trip Aug 30, 2014
cardiff543635
GB
4.0 / 5Excellent
"Pleasant canalside hotel."
Conveniently located. Excellent parking facilities. Short journey into London on public transport.
Genuine Expedia guest review
Other trip Aug 31, 2014
A Traveler
GB
5.0 / 5Outstanding
"friendly, helpful staff."
I stay here whenever I am in London. It is near my office here and I will return again. That is the best recommendation one can give.
Genuine Hotels.com guest review
5 night business trip Aug 11, 2014
nyc/london
IE
3.0 / 5Good
"NICE BUT >>>>>>>>>>>>>>>>>>>>>>"
Arrival OK, car park is cramped unless you've a mini BUT check in was fine, great room and then the restaurant. I am not sure what the difficulty was but I ordered a plain burger - it came with relish and salad, BUT the waiter remembered me the following night so the kitchen remembered me and added ..... cheese?? There is no cheeseburger on the menu !! Allergies aside I am old school - I would like the chef / waiter to actually listen to the order, On the whole - adequate - the rooms are functional and indeed comfortable. Well maintained and cleaned to a high standard. Locally -nice walk along the canal but traffic is an issue, planes start landing at 6 am and no where to go unless you fancy the pub opposite and that is great .... It's OK but... just misses something
Genuine Expedia guest review
Other trip Aug 20, 2014
Rod
GB
5.0 / 5Outstanding
"Warm, helpful staff, computers in lobby, all good"
Very good hotel, rather hip lobby, and good food, excellent breakfasts, clean rooms, can be noisy with weddings, but I stay here whenever in London, as it is also close to my office.I like the staff, who make me feel at home,
Genuine Hotels.com guest review
5 night trip Aug 6, 2014
NYC/London
IE
4.0 / 5Excellent
"Open Plan - Good or Bad (Bad)"
New design, open plan ground floor. This means that the sound travels around the floorspace so if you have someone who thinks his conversation should be heard by everyone (or a boisterous child) it does no matter where you are sitting (restaurant/lounge seating/checking in) you get to share. Would stay again but only if I did not need to eat dinner there (food was excellent) but surroundings noisy for the reasons above
Genuine Hotels.com guest review
1 night trip Aug 12, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice hotel. Very clean"
The hotel was clean with good facilities. The staff were pleasant and helpful. Very comfortable bed, Nice shower. Very good breakfast. Everything was good apart from distance from transport. Transport links were fine if you wanted to come in from or go out towards Waterloo but if you needed to go in any other direction and didn't have lots of time then taxis were necessary.
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
GB
4.0 / 5Excellent
"Lovely hotel"
This is a really lovely hotel. The staff are so friendly and couldn't do enough to help us. The only downside is that its a bit far from the nearest tube station (Boston Manor)
Genuine Expedia guest review
Other trip Aug 10, 2014
Karen
GB
2.0 / 5Fair
"Very good staff, clean, modern, friendly"
I have stayed here a number of times. It is close to where I work when I am in London. It is not the old Holiday Inn, but a new, lean, modern, Scandinavian in its simplicity, yet hip, with computers, magazines, bar, television, Starbucks all inside. Good for families and an excellent, capable, friendly staff. Prices are high, but this is London. I will return here.
Genuine Hotels.com guest review
2 night trip Aug 4, 2014
NY/UK/Middle East
IE
5.0 / 5Outstanding
"Brentford Inn Lock"
We had a great night stay which was in a good location and not too far away from Kew gardens. Breakfast was very good especially the choice we were offered. I am pleased we got a reduced rate as I wouldn't want to pay the full price.
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
GB
4.0 / 5Excellent
"Weekend Getaway"
My husband and I spent a night at the Holiday Inn Brentford Lock as part of a quick trip to London. The hotel was clean and tidy, the shower good and the breakfast tasty. Although it is not near a tube station you can get a bus to a variety of tube lines. Great for access to M4 and the West.
Genuine Expedia guest review
Other trip Jun 15, 2014
Natasha
GB
3.0 / 5Good
"The room was not ready"
We were surprised by significant extra charges such that this hotel is not good value. Also it is not near the airport
Genuine Expedia guest review
Other trip Jun 13, 2014
A Traveler
CA
4.0 / 5Excellent
"Good Hotel"
4 of us stayed for one night in a family room. It was the most spacious quad room I have stayed in. The hotel was really clean with plenty of milk, tea etc. I didnt try the food but it was expensive but it is London so expected. Overall a good hotel.
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
laura
GB
5.0 / 5Outstanding
"Lovely staff"
We enjoyed our stay very much. The staff were delightful.
Genuine Hotels.com guest review
2 night trip Jun 6, 2014
A Traveler
GB
5.0 / 5Outstanding
"fantastic service"
was really good great enjoyed london
Genuine Hotels.com guest review
2 night trip Jun 6, 2014
mick m
GB
5.0 / 5Outstanding
"Short break London"
We stayed for one night whilst visiting our son in central London. The hotel was easy to get to and had secure onsite parking(under hotel).unfortunately there is a charge for it. Train station short 10 minute walk and plenty of direct trains into central London. Room was clean and comfortable and wifi available . Bar was clean, modern ,comfortable and open view of the canal/lock. would stay again.
Genuine Expedia guest review
Other trip Jun 8, 2014
Paul
GB
5.0 / 5Outstanding
"Excellent place to stay."
Excellent hotel. Comfy room, great breakfast. Cool vibe. Friendly and helpful staff.
Genuine Hotels.com guest review
1 night business trip May 26, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great Location"
This hotel is within easy travelling distance to the West End; you can leave your car in their safe car park and take public transport. Excellent service from all the staff.
Genuine Hotels.com guest review
1 night trip May 22, 2014
Travelling Liz
GB
5.0 / 5Outstanding
"friendly hotel"
Excellent hotel, good breakfast, comfortable rooms,good location for Kew
Genuine Hotels.com guest review
1 night family trip May 24, 2014
alison
GB
5.0 / 5Outstanding
"Can`t fault this hotel, excellent thankyou"
Our family stayed here for 1 night and the staff hotel and location was excellent
Genuine Hotels.com guest review
1 night trip May 23, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent"
We had a family stay here over the holiday weekend and thoroughly enjoyed the hospitality here. Great location over looking the locks and excellent accommodation and service from staff. Recommend this hotel.
Genuine Hotels.com guest review
1 night family trip May 24, 2014
Shaukathafez
GB
5.0 / 5Outstanding
"Good location"
Great location for our visit to Twickenham. Friendly helpful staff. Good local amenities and bus service. Highly recommend.
Genuine Expedia guest review
Other trip May 13, 2014
Helen
GB
5.0 / 5Outstanding
Very good service and a nice location. A bit far from underground or rail network. Clean and comfy rooms. Free wifi and late check out at 2pm if you get a rewards membership which is also free. Good breakfast too.
Genuine Hotels.com guest review
1 night trip with friends May 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great place to stay, would do it again"
Great hotel with friendly staff. Check in and out was very simple and the wait staff in the restaurant were very kind. Hotel was clean and modern, free wifi in the lobby with comfy chairs to sit on. Parks, pubs and laundry close by too. Will stay here again next time we're in Brentford.
Genuine Expedia guest review
Other trip May 6, 2014
Gillian
CA
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