"Hard to beat"
We stayed at this Hotel as all the hotels in Richmond were fully booked - we were not sure what to expect. However, we were delighted! Check in was stress free and took less than five minutes - even although we arrived after midnight. The hotel is stylish, clean and everything is well designed and new. Breakfast by the canal was a never ending feast […] of freshly cooked and baked delights and the staff were really excellent. For value, comfort and service, it's hard to beat. Well done Holiday Inn! Read moreGenuine Hotels.com guest review
Good hotel, helpful staff and facilities. Downfall was that we had to pay for overnight car parking.Genuine Hotels.com guest review
"Convenient for Kew Gardens"
Good location for our visit to Kew. Short walk to catch 65 bus which dropped us right outside gates. Pleasant dining/bar/lounge/lobby area. Food choice good and reasonable. Only observation was the bed rather soft for our liking but that is a matter of personal taste.Genuine Expedia guest review
"Just what I wanted"
this was exactly what I needed for my stay. Convenient to Syon House and a good price (inclusive of a very nice and varied breakfast). Would definitely stay here again... only minor gripe is that the bed is not the most comfortable. However the room is well appointed and clean.Genuine Hotels.com guest review
"A Very Nice Stay"
The room was very good, as was the breakfast. the staff were professional and courteous and the overall hotel condition was very good. The location next to the Brentford Loch was very lovely, especially at night, but somewhat inconvenient for Heathrow Airport.Genuine Hotels.com guest review
It was comfortableGenuine Hotels.com guest review
"Apparent "mix up""
I booked my room with expedia and after paying over 100 dollars to get there the night manager told me my booking was not confirmed. I should him my confirmation from expedia clearly show book and confirmed. The night manager stated that this booking did not show on there system. The night manager said he had no more rooms and it was a mistake on Expedia […] behalf. Long story short after about an hour and a half he finally said I could get a room. I suspect that he did not want to accept my booking as the airport "booking agencies" where quoting rooms at starting at four times more then what I paid. I will no longer book with expedia total bad experience. I only stayed there less than 4 hrs due to the manager not wanting to accept my booking. When you are traveling with your family this is the last thing you want. Read moreGenuine Expedia guest review
"Nice hotel in Brentford"
We stayed here for a weekend in London. It was quite far out of the city, but the travel was easy and we found it much cheaper than staying in central London. Modern, clean and friendly. Would recommend.Genuine Expedia guest review
"Average for a 4 star. Good staff."
Booked 2 rooms for my family. We were given rooms further apart on 4th floor. Most annoying thing was constant humming sound quite audible thorough out the day and night. This meant we had terrible sleep at night. Another disappoint was food quality in restaurant. Food was far too salty. Children meals were free so at least we didn't have to pay for […] that! Breakfast options were minimal. I have seen much better food in 3star hotels. Overall I think not at all good for families. If they can fix humming sound it is good for business travelers. Read moreGenuine Expedia guest review
It was a great stay, bit disappointing with the food service. As I found a hair in my chicken n gravy. Also, the Queen bedroom was not a queen room it was a Standard room. I had to pay £60 on top of the £155 I paid beforehand for an upgraded room. Which was a hassle as I traveled from Manchester. Apart from that I enjoyed my stay and the view from the […] room. Read moreGenuine Hotels.com guest review
"very good, once again."
This was my second stay with my family at this hotel. The hotel is clean and nice. The location is not in the centre of London, but there are buses to get you to the underground. Didn't bother with the breakfast as it is very over priced. went to a local restaurant and paid less for a very satisfying breakfast. Would stay there again. also it's a nice […] walk along the river to Kew Gardens which is lovely. Read moreGenuine Hotels.com guest review
"Great all round hotel"
Great place close to centre and easy for commuting good value!Genuine Expedia guest review
"relax chill out within sight of london."
very pleasant, friendly helpful reception nice bar lounge area , child friendly.Genuine Hotels.com guest review
"Very good hotel"
We had a fantastic stay, we were very impressed with all services. Would stay again.Genuine Hotels.com guest review
Staff = delightful, helpful, cheerful and created a very congenial atmosphere. Bed was comfy and room generally excellent. A "humming" standard lamp was dealt with as soon as I mentioned it to staff.Would be very happy to return if these standards are maintained.Thank you.NB I didn't have time to explore the surrounding location, but didn't spot any […] particular problems. Read moreGenuine Hotels.com guest review
"Great staff attitude through hotel"
Very enjoyable stay - great staff attitude, terrific location. very comfortable value-for-money rooms.Genuine Expedia guest review
"a truly hidden gem"
Outstanding facilities, helpful and very friendly staff and great atmosphere. Best thing was when the lift opened its doors on the floor where my room was and felt a wonderful fresh scent in the carpet, I am still wondering how they managed that! Breakfast was excellent, tried the full English and the continental, and have to admit that the bread was […] delicious. Open sitting areas are modern and clean. Outside sitting area by the lock has excellent views. Extremely impressed with this hotel. Transfer from tube station is very easy on the E8 bus. Only downside is that is too far away to be practical to travel to central London. Read moreGenuine Expedia guest review
"Great value for money, very friendly staff!"
A very relaxing stay with great facilities. Would definitely stay again.Genuine Hotels.com guest review
"A wonderful experience!"
A good service, beautiful location near the Lock in Brentford. Comfy, clean room, good food .... Highly recomended and will be staying here again in the very near future!Genuine Hotels.com guest review
"Very Good Hotel"
Excellent week-end and very helpful staff. The underground car park was also very useful as we left the car there and used the train to travel back and for to London.Genuine Expedia guest review
Very good in every way.Genuine Hotels.com guest review
"Excellent Hotel - Modern and Stylish"
Well appointed and modern hotel. Room was airy and comfortable with plenty of space. Meal was excellent. Beware of parking charges as the £12 quoted was not 24 hours but overnight (whatever that means). Extra charge if you leave the car parked through the next day although this was cheaper if you are a member of the Holiday Inn points schemeGenuine Hotels.com guest review
Room itself was spacious and clean. We ate in the lobby and the full menu wasn't available. The communal toilets were disgusting, no toilet paper blocked and dirty. Location is great so I would use again.Genuine Hotels.com guest review
"Excellent hotel and location"
We stayed in the hotel because we were going to Twickenham to see a rugby match. Lovely area over looking Brentford Lock and short distance to travel to Windsor/Legoland. The staff on reception were really helpfull and went out of their way to find things out for you. The waiter who attended us during our evening meal was excellent, the food was good […] quality and very tasty. Kids eat free also which is a bonus. Breakfast - good but dining room was very busy and service could have been better although this would not put me off staying at the hotel again and would definitely recommend it to friends and family!! Read moreGenuine Expedia guest review
"Good place to stay for a visit to london"
I stayed at this hotel when we visited London for the league 1 play off finals. The staff were very friendly and helpful, we had a problem with the type of beds in our room (double bed for me and my son) and they changed this immediately in a courteous way. Hotel is situated next to the lock which is very pleasant,and close to brentford station, with […] links into London. This is a rail station and does not run as regularly as the tube which is a little further away. I did not eat there so cannot comment on the food. The price of our stay was very competitive and the rooms were clean and comfortable. Read moreGenuine Expedia guest review
"good size room for family of 4"
Clean hotel, great lobby facilities including starbucks! Reception staff were very helpful. Car park spaces were tight. It is an underground car park with more spaces than I was expecting (at a guess 30 - 40) spaces. Bar and terrace overlooking the locks was good and safe for supervised children to play on. We had a room with 2 double beds. Plenty or […] pillows. Hair dryer was attached to the wall in an odd place not close to mirrors. Modern bathroom and TV. Read moreGenuine Hotels.com guest review
"Great value smart family hotel"
Clean, functional, new hotel, right on lock, 10 mins from Kew Bridge. Bright lobby, bar, dining area. Children ate for free. Fan in bathroom stayed on all night, otherwise great. Been before, and would go back again.Genuine Expedia guest review
Clean and friendly staffGenuine Hotels.com guest review
"Great for stopover"
Review based on a £100 room deal. Well presented, contemporary, very smart, stylish and clean with good service. Not really near anything walkable and Brentford is not somewhere you might naturally head for so not a tourist hotel perhaps. But if you want somewhere for the night or for business with smart rooms and actually very decent food then it's […] great. My girlfriend complained a little about plane noise in the early hours of the morning but I didn't hear it myself and anywhere within about 10 miles would be exactly the same or worse. Read moreGenuine Expedia guest review
"Good business hotel"
Good condition, good service, good locationGenuine Hotels.com guest review
"Travel for Leisure"
The building is nice and new and the breakfast was excellent.Although its a very subjective issue, I found the decision to furnish the room with double beds not queens and the quality of mattress to be most uncomfortable. Adults struggle to share the narrowness of the bed comfortably in my view. This and the wi fi policy would stop me from choosing […] holiday inn again unless there was no other choice. Even as a frequent stayer member of IHG you only got 24 hours free wifi in room and I couldn't pick up bt wifi as if they were blocking other wifi signals in to the rooms. Room was well furnished. The parking fee was 12 per night. The locale is very down market and nothing nearby. Car is necessary in my view. Read moreGenuine Hotels.com guest review
"I'd go again."
Very comfortable hotel. Didn't expect to pay 12 pounds each night for parking. Thought that was a little steep. The area around hotel very nice with the lock in front of the hotel - would have been lovely to sit out there had the weather been better.Genuine Expedia guest review
A lovely modern hotel with friendly helpful staff. Parking is a bit limited that said if not an issue would definately recommend. 2/4/13Genuine Hotels.com guest review
but comparatively expensive for what it offersGenuine Hotels.com guest review
"Great hotel for rugby trips or kew gardens"
Everything great. Service for food in the evening was a little slow but still acceptable. Staff very friendly and helpful.Genuine Expedia guest review
It was all grate very friendly and helpful staff lovely room thanks for a grate stay and good night sleepGenuine Hotels.com guest review
"Nicely up to Date"
The hotel was nice and comfortable. While it is slightly out of the way to get to most London sights it's proximity to the train to the Waterloo Station worked for my needs once I realized I could use my Oyster card (it cost less than even the tube).Genuine Expedia guest review
Everything was perfect.Easy access to central London via short bus ride and underground.Genuine Expedia guest review
Reception staff were very helpfull and friendly.Genuine Hotels.com guest review
"good location for Twickenham! 40 min viagood pubs!"
newly refurbed so very fashionable. The staff were lovely but found it hard to manage the volume of clients for breakfast. 1st morning was ok as we were later in but the 2nd morning was chaos. No one to over see and manage and disgruntled staff beinh hassled by inpatient clients. Plates ran ouyt, bacon ran ou, bread, cold beans after asking for some […] time. Tables not cleared all a knock on effect from a large party of chinese earlier. we were not in a rush so waited. Others were not so patient. Staff were extremely patient. Read moreGenuine Expedia guest review
"Quiet and out of the way."
Nice hotel. Friendly and helpful staff...especially the front desk staff. I wasn't too crazy about the bathroom. I think I was given a room meant for a physically challenged guest.Genuine Expedia guest review
"Lovely quiet hotel"
We booked 2 rooms to stay with our 3 teenaged sons after going to see Muse at the 02 arena. It was just too expensive to stay more central and this was a great compromise. Easy to find, secure parking for just £12 overnight, excellent service and good sized clean modern rooms. We caught the E8 bus just outside to Boston Manor Tube station (£2.30 each) […] on the Piccadilly line straight into central London, easy! We had a great nights sleep, no noise from either outside or inside the hotel. We didn't eat there, breakfast was on offer for about £11 each bit our lot preferred the 10 minute walk for their Macdonalds breakfast! Read moreGenuine Hotels.com guest review
"Good value close to london"
Good location - 30 mins on overland into London Waterloo - good value for money. Only downside was the airplane noise on the 2nd night - constant and interrupted sleep.Genuine Expedia guest review
"great hotel for everyone"
very good the price to quality ratio! Clean, quiet, with pleasent service.Genuine Expedia guest review
"Perfect place to stay for visits to Twickenham"
We stayed at the Holiday Inn before a gig at Twickenham stadium and I was very impressed. The hotel is in a great location, you can get the bus from right outside along to the stadium in 15 minutes. The staff were helpful when the car park was full and sorted out our problem quickly. The hotel is fairly new and the rooms are comfortable and spacious. […] Would highly recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Useful bus stop out side."
Everything was good. Staff and hotel was immaculate!Genuine Hotels.com guest review
"convenient for motorway access"
from booking in to departure everything execellentGenuine Hotels.com guest review
"noisy top floor room"
the hotel was excellent with helpful courteous staff, but top floor room was a let down, the level of noise/ vibration coming from the roof generator/airconditioning was above the comfortable limit.Genuine Hotels.com guest review
"amazing value, good food, great service"
would stay again when have the chanceGenuine Hotels.com guest review
"Great location, friendly staff"
The hotel is located between London and heathrow airport, very convenient for our proposal. To get to the centre you need to get the bus E8, which stops just in front of the hotel, then get the underground station Boston Manor. Very easy. The only inconvenient was the fact that the bus stopped working at 1am, so when we came back from an olympic game […] at Earls Court we had to catch a taxi. However it was only £8, from Boston Manor station. One of the best holiday inn I've ever stayed. Very friendly staff (we need a later check out and they agreed to let us staying until 2pm. Also you can pay an extra for the car parking (we paid £1 per hour, after 2pm). Not bad! Read moreGenuine Hotels.com guest review
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