The staff and manamgent at this facility are fantastic. They helped at evey occasion and went beyond what one normally expects. Unfortunatly my son was ill in the restaurant but they response was excellent. The hotel is very comforatable and spotlessly clean. The rooms are modern and even though the hotel was very busy with a funtion there was no noise. […] Free use of Apple Macs in the lounge/ recption. What more could you want! Read moreGenuine Hotels.com guest review
"Brilliant hotel my kids loved it!"
We loved this hotel. Anyone considering this hotel should definitely book it. It's got Apple Mac computers that can be used downstairs, a games table and board games for kids, a lovely open plan restaurant and TV area which is perfect for families. It's in a very pretty location and just 5 minutes walk to the train station so can get you into Central […] London in 30 mins. The rooms were spotless and it's got a useful fridge for anyone who has babies still using bottles, so you have somewhere to put your milk. The staff were all very friendly and helpful and we will definitely be booking to stay here again on our next trip to London. Read moreGenuine Hotels.com guest review
"Great hotel, amazing value, fabulous staff"
We loved our stay and were so surprised how perfect the hotel and staff was. would definitely recommend and come back!Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Suprisingly spacious and 30 mins drive from Westfield white city. Really enjoyed my stay here, as it was such value for money.Genuine Hotels.com guest review
Very good, only wish i could of stayed longerGenuine Hotels.com guest review
"Nice and pleasant"
We only stayed one night but would stay again. Our 2 children stayed and ate for free making this very affordable. We pre booked our breakfast which was a bargain at £10 for us both! However, we were disappointed about the cost of the restaurant for our evening meal, and even though the children ate free it was still over priced for the portion sizes […] and choices. Children's menu was limited and I would have been extremely disappointed to have paid £4.95 for the pizza and chips that my son was served. Read moreGenuine Expedia guest review
We paid for our room via hotel.com but when we checked-in, holiday inn wanted to charge us an extra £40. Was not impressed.Genuine Hotels.com guest review
The Brentford Lock fitted our needs as we we're visiting family in Kew, therefore a short taxi ride away. The hotel facilities were very good with bedroom very comfortable and breakfast of a good quality. Bar prices expensive but it is London! However, this is not a good base if you're on the tourist route and looking to visit the city centre sights. […] Nearest station is Gunnersbury (£10 cab) then District Line straight in (25mins). Nonetheless for £70 per night per couple hotel was value for money & recommended. Read moreGenuine Hotels.com guest review
"Good hotel with modern decor"
Stayed here overnight for wedding travelled from heathrow easy to get to by tube and bus Comfortable room with choice of pillows to taste Enjoyed meal in bar Would stay here againGenuine Expedia guest review
"Lovely staff - excellent service! Wonderful stay.."
A very smooth check in process! Thank you to ABDUL. especially after travelling for 4 hours. We had 3 rooms booked and we wanted to make sure our friends had a lovely view - we had the other 2 rooms changed without any fuss. SERVICE was exceptional - nothing was too much to ask for. Breakfast was lovely! Def go for breakfast x The lounge area is great! […] We spent a lot of time there especially travelling with a group of 9. Internet area was great too! Allowing us to charge phones and iPads in view while hanging out playing rummikub in lounge.. Read moreGenuine Expedia guest review
Great hotel and great location as we were at Twickenham for the rugby - we walked to the ground. Lovely breakfast.Genuine Hotels.com guest review
"Enjoyed the overnight stay"
The hotel was in the location which was what was important for this visit room had two double beds, which where comfortable with enough room for the kids. There was a decent selection of buffet breakfast (cooked and continental breakfast). Staff where polite and helpful from the moment we arrived, during check-in and out. Overall a good experience.Genuine Hotels.com guest review
"Convenient location, excellent value and service."
First class hotel, convenient location and very good value for money when booked through Hotels.com. Unfortunately the room we had was on the first floor directly above the hotel's refuse area. Very noisy late at night and first thing in the morning. This would not stop us booking again but would be looking for a room away from this area.Genuine Hotels.com guest review
Excellent Hotel, friendly staff.. love the new open plan lobby .. Will surely book again for a London stay.. staff very friendly with kids too.Genuine Hotels.com guest review
"Great Price, Great Quality"
We used this hotel as a base for a visit to kew gardens and Central London. It's about a mile to the train station and a mile to kew we parked in the car park and went on foot. The hotel was new, immaculate and with great facilities and underground parking. We would definitely stay againGenuine Hotels.com guest review
Hotel was excellent value for family of 4. Children were happy as had wifi in reception and table football. Warm and relaxing atmosphere and the gym was good too!Genuine Expedia guest review
"Hard to beat"
We stayed at this Hotel as all the hotels in Richmond were fully booked - we were not sure what to expect. However, we were delighted! Check in was stress free and took less than five minutes - even although we arrived after midnight. The hotel is stylish, clean and everything is well designed and new. Breakfast by the canal was a never ending feast […] of freshly cooked and baked delights and the staff were really excellent. For value, comfort and service, it's hard to beat. Well done Holiday Inn! Read moreGenuine Hotels.com guest review
Good hotel, helpful staff and facilities. Downfall was that we had to pay for overnight car parking.Genuine Hotels.com guest review
"Convenient for Kew Gardens"
Good location for our visit to Kew. Short walk to catch 65 bus which dropped us right outside gates. Pleasant dining/bar/lounge/lobby area. Food choice good and reasonable. Only observation was the bed rather soft for our liking but that is a matter of personal taste.Genuine Expedia guest review
"Just what I wanted"
this was exactly what I needed for my stay. Convenient to Syon House and a good price (inclusive of a very nice and varied breakfast). Would definitely stay here again... only minor gripe is that the bed is not the most comfortable. However the room is well appointed and clean.Genuine Hotels.com guest review
"A Very Nice Stay"
The room was very good, as was the breakfast. the staff were professional and courteous and the overall hotel condition was very good. The location next to the Brentford Loch was very lovely, especially at night, but somewhat inconvenient for Heathrow Airport.Genuine Hotels.com guest review
It was comfortableGenuine Hotels.com guest review
"Apparent "mix up""
I booked my room with expedia and after paying over 100 dollars to get there the night manager told me my booking was not confirmed. I should him my confirmation from expedia clearly show book and confirmed. The night manager stated that this booking did not show on there system. The night manager said he had no more rooms and it was a mistake on Expedia […] behalf. Long story short after about an hour and a half he finally said I could get a room. I suspect that he did not want to accept my booking as the airport "booking agencies" where quoting rooms at starting at four times more then what I paid. I will no longer book with expedia total bad experience. I only stayed there less than 4 hrs due to the manager not wanting to accept my booking. When you are traveling with your family this is the last thing you want. Read moreGenuine Expedia guest review
"Nice hotel in Brentford"
We stayed here for a weekend in London. It was quite far out of the city, but the travel was easy and we found it much cheaper than staying in central London. Modern, clean and friendly. Would recommend.Genuine Expedia guest review
"Average for a 4 star. Good staff."
Booked 2 rooms for my family. We were given rooms further apart on 4th floor. Most annoying thing was constant humming sound quite audible thorough out the day and night. This meant we had terrible sleep at night. Another disappoint was food quality in restaurant. Food was far too salty. Children meals were free so at least we didn't have to pay for […] that! Breakfast options were minimal. I have seen much better food in 3star hotels. Overall I think not at all good for families. If they can fix humming sound it is good for business travelers. Read moreGenuine Expedia guest review
It was a great stay, bit disappointing with the food service. As I found a hair in my chicken n gravy. Also, the Queen bedroom was not a queen room it was a Standard room. I had to pay £60 on top of the £155 I paid beforehand for an upgraded room. Which was a hassle as I traveled from Manchester. Apart from that I enjoyed my stay and the view from the […] room. Read moreGenuine Hotels.com guest review
"very good, once again."
This was my second stay with my family at this hotel. The hotel is clean and nice. The location is not in the centre of London, but there are buses to get you to the underground. Didn't bother with the breakfast as it is very over priced. went to a local restaurant and paid less for a very satisfying breakfast. Would stay there again. also it's a nice […] walk along the river to Kew Gardens which is lovely. Read moreGenuine Hotels.com guest review
"Great all round hotel"
Great place close to centre and easy for commuting good value!Genuine Expedia guest review
"relax chill out within sight of london."
very pleasant, friendly helpful reception nice bar lounge area , child friendly.Genuine Hotels.com guest review
"Very good hotel"
We had a fantastic stay, we were very impressed with all services. Would stay again.Genuine Hotels.com guest review
Staff = delightful, helpful, cheerful and created a very congenial atmosphere. Bed was comfy and room generally excellent. A "humming" standard lamp was dealt with as soon as I mentioned it to staff.Would be very happy to return if these standards are maintained.Thank you.NB I didn't have time to explore the surrounding location, but didn't spot any […] particular problems. Read moreGenuine Hotels.com guest review
"Great staff attitude through hotel"
Very enjoyable stay - great staff attitude, terrific location. very comfortable value-for-money rooms.Genuine Expedia guest review
"a truly hidden gem"
Outstanding facilities, helpful and very friendly staff and great atmosphere. Best thing was when the lift opened its doors on the floor where my room was and felt a wonderful fresh scent in the carpet, I am still wondering how they managed that! Breakfast was excellent, tried the full English and the continental, and have to admit that the bread was […] delicious. Open sitting areas are modern and clean. Outside sitting area by the lock has excellent views. Extremely impressed with this hotel. Transfer from tube station is very easy on the E8 bus. Only downside is that is too far away to be practical to travel to central London. Read moreGenuine Expedia guest review
"Great value for money, very friendly staff!"
A very relaxing stay with great facilities. Would definitely stay again.Genuine Hotels.com guest review
"A wonderful experience!"
A good service, beautiful location near the Lock in Brentford. Comfy, clean room, good food .... Highly recomended and will be staying here again in the very near future!Genuine Hotels.com guest review
"Very Good Hotel"
Excellent week-end and very helpful staff. The underground car park was also very useful as we left the car there and used the train to travel back and for to London.Genuine Expedia guest review
Very good in every way.Genuine Hotels.com guest review
"Excellent Hotel - Modern and Stylish"
Well appointed and modern hotel. Room was airy and comfortable with plenty of space. Meal was excellent. Beware of parking charges as the £12 quoted was not 24 hours but overnight (whatever that means). Extra charge if you leave the car parked through the next day although this was cheaper if you are a member of the Holiday Inn points schemeGenuine Hotels.com guest review
Room itself was spacious and clean. We ate in the lobby and the full menu wasn't available. The communal toilets were disgusting, no toilet paper blocked and dirty. Location is great so I would use again.Genuine Hotels.com guest review
"Excellent hotel and location"
We stayed in the hotel because we were going to Twickenham to see a rugby match. Lovely area over looking Brentford Lock and short distance to travel to Windsor/Legoland. The staff on reception were really helpfull and went out of their way to find things out for you. The waiter who attended us during our evening meal was excellent, the food was good […] quality and very tasty. Kids eat free also which is a bonus. Breakfast - good but dining room was very busy and service could have been better although this would not put me off staying at the hotel again and would definitely recommend it to friends and family!! Read moreGenuine Expedia guest review
"Good place to stay for a visit to london"
I stayed at this hotel when we visited London for the league 1 play off finals. The staff were very friendly and helpful, we had a problem with the type of beds in our room (double bed for me and my son) and they changed this immediately in a courteous way. Hotel is situated next to the lock which is very pleasant,and close to brentford station, with […] links into London. This is a rail station and does not run as regularly as the tube which is a little further away. I did not eat there so cannot comment on the food. The price of our stay was very competitive and the rooms were clean and comfortable. Read moreGenuine Expedia guest review
"good size room for family of 4"
Clean hotel, great lobby facilities including starbucks! Reception staff were very helpful. Car park spaces were tight. It is an underground car park with more spaces than I was expecting (at a guess 30 - 40) spaces. Bar and terrace overlooking the locks was good and safe for supervised children to play on. We had a room with 2 double beds. Plenty or […] pillows. Hair dryer was attached to the wall in an odd place not close to mirrors. Modern bathroom and TV. Read moreGenuine Hotels.com guest review
"Great value smart family hotel"
Clean, functional, new hotel, right on lock, 10 mins from Kew Bridge. Bright lobby, bar, dining area. Children ate for free. Fan in bathroom stayed on all night, otherwise great. Been before, and would go back again.Genuine Expedia guest review
Clean and friendly staffGenuine Hotels.com guest review
"Great for stopover"
Review based on a £100 room deal. Well presented, contemporary, very smart, stylish and clean with good service. Not really near anything walkable and Brentford is not somewhere you might naturally head for so not a tourist hotel perhaps. But if you want somewhere for the night or for business with smart rooms and actually very decent food then it's […] great. My girlfriend complained a little about plane noise in the early hours of the morning but I didn't hear it myself and anywhere within about 10 miles would be exactly the same or worse. Read moreGenuine Expedia guest review
"Good business hotel"
Good condition, good service, good locationGenuine Hotels.com guest review
"Travel for Leisure"
The building is nice and new and the breakfast was excellent.Although its a very subjective issue, I found the decision to furnish the room with double beds not queens and the quality of mattress to be most uncomfortable. Adults struggle to share the narrowness of the bed comfortably in my view. This and the wi fi policy would stop me from choosing […] holiday inn again unless there was no other choice. Even as a frequent stayer member of IHG you only got 24 hours free wifi in room and I couldn't pick up bt wifi as if they were blocking other wifi signals in to the rooms. Room was well furnished. The parking fee was 12 per night. The locale is very down market and nothing nearby. Car is necessary in my view. Read moreGenuine Hotels.com guest review
"I'd go again."
Very comfortable hotel. Didn't expect to pay 12 pounds each night for parking. Thought that was a little steep. The area around hotel very nice with the lock in front of the hotel - would have been lovely to sit out there had the weather been better.Genuine Expedia guest review
A lovely modern hotel with friendly helpful staff. Parking is a bit limited that said if not an issue would definately recommend. 2/4/13Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )