"Rugby at Twickenham"
The hotel was ideally situated within a short distance by public transport to Twickenham. It was perfect for a weekend stay with one or two pubs close by. There was an excellent Italian Restaurant within 5minutes walk. The hotel itself served good quality dinner until 10.45pm - helpful for late arrivals.Genuine Expedia guest review
SUPER overnight night stay before our flight. The best it's the comfy beds.they have carpet along.the corridors so.No noisy foot steps. Breakfast is a must if you have time as.there is lots to chose from and top quality food. Fantastic this is our 2nd visit. There are great restaurants opposite the hotel for.dinnerGenuine Expedia guest review
"Right beside the Lock"
A transit stop on our holiday but would've stayed longer if time permitted. The hotel was welcoming and warm in the British autumn. Breakfast was good and the surroundings were excellent.Genuine Hotels.com guest review
"Good transport links E8 bus to tube station"
good transport links e8 bus to boston manor tube station piccadilly lineGenuine Expedia guest review
"Holiday inn brentford"
Good hotel and facilites. Used for a single night on a weekend trip with family. You do have to pay £12 for the car park though.Genuine Hotels.com guest review
Overall very good only complaint was ordered cheese plate disappointed with portion size for priceGenuine Expedia guest review
"Good hotel, bit out of the way"
Stayed here via one of the Secret hotel offers so paid considerably less than the advertised price. For that price, definitely worth it, but if you are looking at this and being charged more than £150 I would look at the premier Inn in Chiswick, for example, which is better connected.Genuine Expedia guest review
From the moment I arrived at the hotel nothing was too much trouble. The check in staff were friendly, courteous and extremely helpful. A colleague staying at the hotel had a small problem on arrival (nothing to do with the hotel) and the management & staff went out of their way to assist/sort. I would 100% recommend this hotel.Genuine Hotels.com guest review
Nice hotel .Good breakfastGenuine Hotels.com guest review
"Friendly and Helpful Staff"
We booked this hotel as it is midway between downtown London and Heathrow, and we had an early flight and didn't want to chance getting stuck in traffic on the way to the airport. Front desk staff was very helpful in arranging a taxi pickup, and called our room to let us know the cab had arrived.Genuine Expedia guest review
"Paid for executive room, given standard room."
We paid for an executive room but we were given a standard room. The room was ok but it was on the side facing the massive aircon fans, not a great view for a lot of money. All executive rooms have river view. We realised this in the morning and when we complained to the manager on duty she said sorry and offered us nectar points. Really, nectar points... […] I don't even have a nectar card. We are taking this up with Hotels.com, hopefully they can do something useful. Read moreGenuine Hotels.com guest review
"Pleasant canalside hotel."
Conveniently located. Excellent parking facilities. Short journey into London on public transport.Genuine Expedia guest review
"friendly, helpful staff."
I stay here whenever I am in London. It is near my office here and I will return again. That is the best recommendation one can give.Genuine Hotels.com guest review
"NICE BUT >>>>>>>>>>>>>>>>>>>>>>"
Arrival OK, car park is cramped unless you've a mini BUT check in was fine, great room and then the restaurant. I am not sure what the difficulty was but I ordered a plain burger - it came with relish and salad, BUT the waiter remembered me the following night so the kitchen remembered me and added ..... cheese?? There is no cheeseburger on the menu […] !! Allergies aside I am old school - I would like the chef / waiter to actually listen to the order, On the whole - adequate - the rooms are functional and indeed comfortable. Well maintained and cleaned to a high standard. Locally -nice walk along the canal but traffic is an issue, planes start landing at 6 am and no where to go unless you fancy the pub opposite and that is great .... It's OK but... just misses something Read moreGenuine Expedia guest review
"Warm, helpful staff, computers in lobby, all good"
Very good hotel, rather hip lobby, and good food, excellent breakfasts, clean rooms, can be noisy with weddings, but I stay here whenever in London, as it is also close to my office.I like the staff, who make me feel at home,Genuine Hotels.com guest review
"Open Plan - Good or Bad (Bad)"
New design, open plan ground floor. This means that the sound travels around the floorspace so if you have someone who thinks his conversation should be heard by everyone (or a boisterous child) it does no matter where you are sitting (restaurant/lounge seating/checking in) you get to share. Would stay again but only if I did not need to eat dinner […] there (food was excellent) but surroundings noisy for the reasons above Read moreGenuine Hotels.com guest review
"Nice hotel. Very clean"
The hotel was clean with good facilities. The staff were pleasant and helpful. Very comfortable bed, Nice shower. Very good breakfast. Everything was good apart from distance from transport. Transport links were fine if you wanted to come in from or go out towards Waterloo but if you needed to go in any other direction and didn't have lots of time then […] taxis were necessary. Read moreGenuine Expedia guest review
This is a really lovely hotel. The staff are so friendly and couldn't do enough to help us. The only downside is that its a bit far from the nearest tube station (Boston Manor)Genuine Expedia guest review
"Very good staff, clean, modern, friendly"
I have stayed here a number of times. It is close to where I work when I am in London. It is not the old Holiday Inn, but a new, lean, modern, Scandinavian in its simplicity, yet hip, with computers, magazines, bar, television, Starbucks all inside. Good for families and an excellent, capable, friendly staff. Prices are high, but this is London. I will […] return here. Read moreGenuine Hotels.com guest review
"Brentford Inn Lock"
We had a great night stay which was in a good location and not too far away from Kew gardens. Breakfast was very good especially the choice we were offered. I am pleased we got a reduced rate as I wouldn't want to pay the full price.Genuine Expedia guest review
My husband and I spent a night at the Holiday Inn Brentford Lock as part of a quick trip to London. The hotel was clean and tidy, the shower good and the breakfast tasty. Although it is not near a tube station you can get a bus to a variety of tube lines. Great for access to M4 and the West.Genuine Expedia guest review
"The room was not ready"
We were surprised by significant extra charges such that this hotel is not good value. Also it is not near the airportGenuine Expedia guest review
4 of us stayed for one night in a family room. It was the most spacious quad room I have stayed in. The hotel was really clean with plenty of milk, tea etc. I didnt try the food but it was expensive but it is London so expected. Overall a good hotel.Genuine Hotels.com guest review
We enjoyed our stay very much. The staff were delightful.Genuine Hotels.com guest review
was really good great enjoyed londonGenuine Hotels.com guest review
"Short break London"
We stayed for one night whilst visiting our son in central London. The hotel was easy to get to and had secure onsite parking(under hotel).unfortunately there is a charge for it. Train station short 10 minute walk and plenty of direct trains into central London. Room was clean and comfortable and wifi available . Bar was clean, modern ,comfortable and […] open view of the canal/lock. would stay again. Read moreGenuine Expedia guest review
"Excellent place to stay."
Excellent hotel. Comfy room, great breakfast. Cool vibe. Friendly and helpful staff.Genuine Hotels.com guest review
This hotel is within easy travelling distance to the West End; you can leave your car in their safe car park and take public transport. Excellent service from all the staff.Genuine Hotels.com guest review
Excellent hotel, good breakfast, comfortable rooms,good location for KewGenuine Hotels.com guest review
"Can`t fault this hotel, excellent thankyou"
Our family stayed here for 1 night and the staff hotel and location was excellentGenuine Hotels.com guest review
We had a family stay here over the holiday weekend and thoroughly enjoyed the hospitality here. Great location over looking the locks and excellent accommodation and service from staff. Recommend this hotel.Genuine Hotels.com guest review
Great location for our visit to Twickenham. Friendly helpful staff. Good local amenities and bus service. Highly recommend.Genuine Expedia guest review
Very good service and a nice location. A bit far from underground or rail network. Clean and comfy rooms. Free wifi and late check out at 2pm if you get a rewards membership which is also free. Good breakfast too.Genuine Hotels.com guest review
"Great place to stay, would do it again"
Great hotel with friendly staff. Check in and out was very simple and the wait staff in the restaurant were very kind. Hotel was clean and modern, free wifi in the lobby with comfy chairs to sit on. Parks, pubs and laundry close by too. Will stay here again next time we're in Brentford.Genuine Expedia guest review
"Good value for money"
Great hotel in a nice waterfront area. Friendly staff, clean and modern rooms. I enjoyed my stay.Genuine Expedia guest review
This hotel is fantastic! Very clean and comfortable, The quality of the food and service at breakfast was first class. Can only fault one thing and that was the £12 charge for overnight parking which in my opinion is wrong. Other than that I was very happy.Genuine Hotels.com guest review
Lovely modern hotel, staff very helpful and efficient. Room spotlessly clean and very comfortable. Will definitely stay again.Genuine Hotels.com guest review
The staff and manamgent at this facility are fantastic. They helped at evey occasion and went beyond what one normally expects. Unfortunatly my son was ill in the restaurant but they response was excellent. The hotel is very comforatable and spotlessly clean. The rooms are modern and even though the hotel was very busy with a funtion there was no noise. […] Free use of Apple Macs in the lounge/ recption. What more could you want! Read moreGenuine Hotels.com guest review
"Brilliant hotel my kids loved it!"
We loved this hotel. Anyone considering this hotel should definitely book it. It's got Apple Mac computers that can be used downstairs, a games table and board games for kids, a lovely open plan restaurant and TV area which is perfect for families. It's in a very pretty location and just 5 minutes walk to the train station so can get you into Central […] London in 30 mins. The rooms were spotless and it's got a useful fridge for anyone who has babies still using bottles, so you have somewhere to put your milk. The staff were all very friendly and helpful and we will definitely be booking to stay here again on our next trip to London. Read moreGenuine Hotels.com guest review
"Great hotel, amazing value, fabulous staff"
We loved our stay and were so surprised how perfect the hotel and staff was. would definitely recommend and come back!Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Suprisingly spacious and 30 mins drive from Westfield white city. Really enjoyed my stay here, as it was such value for money.Genuine Hotels.com guest review
Very good, only wish i could of stayed longerGenuine Hotels.com guest review
"Nice and pleasant"
We only stayed one night but would stay again. Our 2 children stayed and ate for free making this very affordable. We pre booked our breakfast which was a bargain at £10 for us both! However, we were disappointed about the cost of the restaurant for our evening meal, and even though the children ate free it was still over priced for the portion sizes […] and choices. Children's menu was limited and I would have been extremely disappointed to have paid £4.95 for the pizza and chips that my son was served. Read moreGenuine Expedia guest review
We paid for our room via hotel.com but when we checked-in, holiday inn wanted to charge us an extra £40. Was not impressed.Genuine Hotels.com guest review
The Brentford Lock fitted our needs as we we're visiting family in Kew, therefore a short taxi ride away. The hotel facilities were very good with bedroom very comfortable and breakfast of a good quality. Bar prices expensive but it is London! However, this is not a good base if you're on the tourist route and looking to visit the city centre sights. […] Nearest station is Gunnersbury (£10 cab) then District Line straight in (25mins). Nonetheless for £70 per night per couple hotel was value for money & recommended. Read moreGenuine Hotels.com guest review
"Good hotel with modern decor"
Stayed here overnight for wedding travelled from heathrow easy to get to by tube and bus Comfortable room with choice of pillows to taste Enjoyed meal in bar Would stay here againGenuine Expedia guest review
"Lovely staff - excellent service! Wonderful stay.."
A very smooth check in process! Thank you to ABDUL. especially after travelling for 4 hours. We had 3 rooms booked and we wanted to make sure our friends had a lovely view - we had the other 2 rooms changed without any fuss. SERVICE was exceptional - nothing was too much to ask for. Breakfast was lovely! Def go for breakfast x The lounge area is great! […] We spent a lot of time there especially travelling with a group of 9. Internet area was great too! Allowing us to charge phones and iPads in view while hanging out playing rummikub in lounge.. Read moreGenuine Expedia guest review
Great hotel and great location as we were at Twickenham for the rugby - we walked to the ground. Lovely breakfast.Genuine Hotels.com guest review
"Enjoyed the overnight stay"
The hotel was in the location which was what was important for this visit room had two double beds, which where comfortable with enough room for the kids. There was a decent selection of buffet breakfast (cooked and continental breakfast). Staff where polite and helpful from the moment we arrived, during check-in and out. Overall a good experience.Genuine Hotels.com guest review
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