All hotels in Brentford, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Commerce RoadBrentfordEnglandTW8 8JZUnited Kingdom, ‏‎855-239-9227
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 310 reviews)

  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Location
    Great location
  • Room
    Great room
  • WiFi
    Regular internet service
  • Value for money
    Fairly good value for money
2.0 / 5Fair
"Nice hotel but not a good personal experience"
This is a clean hotel, with comfortable rooms. The hotel staff are pleasant and it is a well run establishment. We had a problem with the restaurant, which was not resolved to our satisfaction, so I am not willing to give the hotel a higher score, but I am sure that other people would enjoy staying here. There is a significant parking charge that people should know about.
Genuine Expedia guest review
Other trip Aug 26, 2015
Rob
GB
5.0 / 5Outstanding
"like home sweet home"
had a great time with the kids they loved it and thats what matters big thank you from us to all the staff in brentford.
Genuine Hotels.com guest review
1 night family trip Aug 21, 2015
Tony
GB
5.0 / 5Outstanding
"Life saver after travel nightmare"
I booked this hotel last minute from Heathrow after a nightmare trip with United Airlines. We were traveling with our 4 and 2 year old sons and were delayed. We didn't want to make the two hour drive back home so arrived to check in at midnight. The staff at this hotel were amazing, the room was clean and comfortable and the breakfast was excellent. Couldn't recommend it more.
Genuine Expedia guest review
Other trip Aug 23, 2015
Michelle
GB
4.0 / 5Excellent
"Nice Room for two nights stay"
It was ok comparing the price, it could be better if they provide toiletories in bathroom.
Genuine Hotels.com guest review
2 night family trip Aug 12, 2015
A Traveler
GB
5.0 / 5Outstanding
"Lovely place to stay"
Staff were lovely and friendly, nothing too much trouble. The food was lovely also
Genuine Hotels.com guest review
3 night family trip Aug 11, 2015
Caroline
GB
5.0 / 5Outstanding
"An excellent family stay"
We had an excellent family room - spacious and clean. Loved the location - great for Kew Gardens - and enjoyed strolling around the lock and watching the narrow boats. Really helpful staff. Car parking a bit tight for anything bigger than a mini - but hey, this is London :-)
Genuine Hotels.com guest review
2 night family trip Aug 4, 2015
Barry
GB
5.0 / 5Outstanding
Friendly staff, nice clean room. Would stay again.
Genuine Hotels.com guest review
1 night romance trip Aug 12, 2015
A Traveler
GB
4.0 / 5Excellent
"Nice, but can be noisy"
We stayed for one night, a family of four. Overall, the hotel was very nice. Nice decor, very clean and the staff were very helpful. We didn't use the restaurant so can't comment on that. The only negatives for us were that we had a room at the rear of the property, and deliveries/staff having their breaks out the back were quite noisy until late at night. Try to grab a front room if you can, you'll also get lovely views of the canal.
Genuine Hotels.com guest review
2 night family trip Jul 31, 2015
Edward
GB
5.0 / 5Outstanding
"very very good"
only stayed for a night but I really enjoyed the staying, my hotel of choice for a the night in london
Genuine Hotels.com guest review
1 night family trip Jul 10, 2015
Dalton
GB
5.0 / 5Outstanding
"Happy days"
We were in London from Yorkshire to celebrate my parents life so the visit needed Togo leaving us with pleasant memories. The hotel was perfect, the air con was effective, the accommodation was well maintained the bed and linens perfect. The staff were helpful, cheerful, polite and accommodating. Will stay again
Genuine Hotels.com guest review
1 night trip Jun 28, 2015
Frederick
GB
4.0 / 5Excellent
"Very nice"
Nice clean hotel, friendly staff
Genuine Hotels.com guest review
1 night romance trip Jun 27, 2015
Louise
GB
4.0 / 5Excellent
"Nice"
Location: Pretty far away from the train stations (like 15-minute walking distance; the Brentford station is nearer than the Syon Lane station). For the bus station, it took me 5-10 minutes to get there. Room: Nice and clean. Pretty good.
Genuine Hotels.com guest review
1 night family trip May 31, 2015
A Traveler
AS
4.0 / 5Excellent
"Very nice"
Lovely hotel and friendly staff. Just shame about noise from outside. Will still use again.
Genuine Hotels.com guest review
1 night family trip Jun 7, 2015
Tom
GB
3.0 / 5Good
"Twin rooms not guaranteed..."
The hotel had apparently run out of twin rooms, and at first insisted that my work colleague and I shared a double room. The receptionist said that our booking through Hotels.com didn't guarantee us a twin room. It was 3am and we had traveled a long way to get a couple of hours sleep. Eventually the manager caved in and found a twin room for us.
Genuine Hotels.com guest review
1 night business trip May 24, 2015
A Traveler
GB
5.0 / 5Outstanding
"Nice clean hotel"
Had a really comfortable stay, close to Twickenham for the rugby and overall a really good stay.
Genuine Hotels.com guest review
2 night business trip May 15, 2015
A Traveler
IE
4.0 / 5Excellent
"Hotel fine car parking expensive"
Hotel was exactly as expected. No problems at all, enjoyed our stay. Car parking fee's very expensive
Genuine Hotels.com guest review
1 night romance trip May 3, 2015
Stephen
GB
5.0 / 5Outstanding
"Kew Visit"
Good location. 10 minutes from station and the only 30 minutes to Waterloo. Ideal for visiting Kew Gardens. Staff very helpful with direction and maps etc. Breakfast very good. Would have liked more time to explore the area.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
Trevor
GB
5.0 / 5Outstanding
"An excellent option for outer london"
We stayed at the holiday inn Brentford for a weekend away just me and my husband. The hotel was a surprise because I got it for an excellent price. It's stylish, classy and immaculate. The location is good. It is quiet in Brentford which was ideal for what we needed. The tube station was a 10min walk from the hotel and it was a 30 min train journey into central London. The hotel staff were very friendly and polite with one lady in particular on reception being enthusiastic and very welcoming. Breakfast was good quality and there was plenty of selection. If I'm being super picky I would recommend a different cheese for the continental breakfast, it's tasteless & rubbery. But this is my only criticism of the hotel! It is excellent and I would definitely stay again.
Genuine Hotels.com guest review
2 night romance trip Apr 10, 2015
Sarah
GB
5.0 / 5Outstanding
"Very comfortable"
Hotel room was ready even though we arrived a bit early. Hotel staff were helpful ,courteous and friendly. The lounge area had series of entertainment for kids and adults. Breakfast was lush and lunch was delish. Will definately come back. Not forgetting the chefs, very polite. Booking soon
Genuine Expedia guest review
Other trip Apr 7, 2015
betty boo
GB
4.0 / 5Excellent
"Nice hotel, shame about the parking"
I had a lovely stay here recently, the room was perfect, beds very comfy. Loved the fact that breakfast finished at 11, this meant a nice lay in. Breakfast, couldn't fault it. BUT, sadly I won't be staying here again due to the car parking charges. When I booked this hotel, there was nothing on the website to suggest I had to pay an extra £14!,to leave my car overnight. Stay at this hotel but don't bring your car.
Genuine Expedia guest review
Other trip Mar 14, 2015
Jo
GB
4.0 / 5Excellent
"Brentford visit"
Hotel was clean and well presented. Bed was very comfortable and room well appointed. Well sited for our needs. Breakfast buffet was very good with a wide range of choice. I thought the charge for parking was excessive at £14 per night. Plenty of pubs and restaurants in immediate vicinity.
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
Steve
GB
5.0 / 5Outstanding
"modern, clean and comfortable."
A really nice modern hotel. Clean comfortable and a fairly easy route to central London.one negative is that the hotel should clearly advertise their parking charges on their website and other sites as other hotels do. £14 per night was an unexpected cost. Overall a very pleasant hotel.
Genuine Hotels.com guest review
2 night business trip Feb 27, 2015
A Traveler
GB
4.0 / 5Excellent
"Mushroom for improvement"
Clean hotel with friendly staff. Found some 'fibre' in mushrooms in breakfast. Not pleasant. Manager tried to sort but you don't really want to eat after that do you? Everything else was really very good though - except that they charge for parking. Come on, really? In this day and age? It's not like it was central London.
Genuine Hotels.com guest review
2 night business trip Feb 22, 2015
Andy
GB
5.0 / 5Outstanding
"Dirty weekender"
Stayed for two nights ,good location for the rugby at Twickenham, local bars and people very friendly got hammered both nights !! Hotel staff very helpful,room service charges a bit of a con tho
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Donna
GB
4.0 / 5Excellent
"Nice quiet hotel not far from station and shops"
Lovely hotel friendly staff. Husbands birthday hotel staff bought cakes and chocolates to the room which was a nice surprise. Having to pay for car park was a bit annoying when spent money to stay in hotel. Rooms clean and tidy enjoyed our stay
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
GB
5.0 / 5Outstanding
"2 night stay"
Loved our stay. The hotel staff were very friendly and helpful. The rooms clean and tidy. Breakfast was great. Lots of choice and all the food was fresh. Very comfortable 2 night stay. I liked that the second bed was a proper bed and not a sofa bed. Would definitely return again.
Genuine Hotels.com guest review
2 night family trip Oct 28, 2014
A Traveler
GB
5.0 / 5Outstanding
"Chiu"
Good place to stay
Genuine Hotels.com guest review
3 night family trip Dec 30, 2014
A Traveler
IE
4.0 / 5Excellent
"Clean with a fresh feeling"
Trouble free. Breakfast wasn't that well organized.
Genuine Hotels.com guest review
1 night romance trip Oct 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"A Must!"
It was a lovely hotel, nothing was too much trouble. Everyone was polite and the hotel was very clean and attractive in a lovely area. The canal is a lovely walk and two buses from London town centre.
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
Angela
GB
5.0 / 5Outstanding
"Well-positioned for what we wanted to do in London"
We arrived at the same time as two coach-loads of visitors but the reception staff remained pleasant, patient and friendly. Although there was a 'car park full' sign, when we contacted reception, they organised parking for us and we assumed the sign had been put up to keep some bays back for guests who had already booked rooms. Although the bar and restaurant were extremely busy, because of the large party, we still managed to have an enjoyable dinner - even though we had to sit in the bar area. Service was prompt and the food was well-cooked and hot. The staff should be congratulated on their professionalism and efficiency in looking after individual guests as well as coping with a large party - most of whom wanted to dine together and/or sit together in the bar area.
Genuine Expedia guest review
Other trip Dec 17, 2014
Ann
GB
5.0 / 5Outstanding
"Thoroughly recommend"
Great hotel with lovely relaxed atmosphere. Really good attentive staff. Clean and reasonably priced. Lovely location. Shame no tube station within walking distance
Genuine Expedia guest review
Other trip Dec 9, 2014
Mark & Debbie
GB
5.0 / 5Outstanding
"Just Sleeping"
I only SLEPT here. everything I needed was where it should be and spotlessly clean. Never took any meals in the hotel as there are plenty of good restaurants nearby. I did not like the TV obstructing the work-area of the desk, with so much free wall space why position the TV in such an obstructive manner? WiFi slow. Service rating may not be fair as I did not really experience this. N/A would be more applicable. Staff I did speak to were polite, clean and courteous.
Genuine Hotels.com guest review
6 night business trip Nov 26, 2014
Hull
GB
5.0 / 5Outstanding
"Pleasure"
Very pleasant with local restaurants and pubs. Easy access to London where there are endless things to do
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
GB
5.0 / 5Outstanding
"A very pleasant stay."
Stayed at Brentford Lock due to proximity with Twickenham Stadium. This was our first stay in a Holiday Inn and we will make this group top of the list when booking here or elsewhere in the future. The staff really made this hotel, their friendliness, local knowledge and advice were second to none. Restaurant was excellent. Public areas very well designed. Spotless throughout.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Janet
GB
4.0 / 5Excellent
"Visit to Albert hall"
Expedias catchment area for a given postcode is far to wide. The secret deal resulted in an excellent hotel but nearly 10 miles from where I requested it. Expedia is at fault not the hotel
Genuine Expedia guest review
Other trip Nov 24, 2014
family of 4
GB
5.0 / 5Outstanding
"Excellent Hotel"
Friendly staff. Beautiful room, spotless in general. Lovely open plan lounge / cafe bar. Mega cornucopia of a breakfast. Real find, will definitely be looking at at Holiday Inn as an option in future travels. Outstanding value overall. (Don't normally write reviews btw.)
Genuine Expedia guest review
Other trip Nov 24, 2014
David
GB
5.0 / 5Outstanding
"Great for London visits"
Excellent first impressions, modern and very clean, excellent staff. Only 10/15 minutes walk to station, approx 30 mins into Waterloo. Room very clean, had everything needed, eg tea and coffee, safe, iron, etc. Bar area very nice, breakfast excellent, staff available to cook anything not on offer in the buffet, eg pancakes, poached eggs. Close to the road so obviously there is road noise, and no lovely views but we hadn't booked the hotel for that - we wanted something comfortable and close to London - it was perfect for us.
Genuine Expedia guest review
Other trip Nov 20, 2014
Clare
GB
5.0 / 5Outstanding
"Brentford Holiday Inn"
Great value stay. Room was clean, comfortable, large enough and the hotel staff very friendly & helpful. Could not have asked for more.
Genuine Hotels.com guest review
1 night family trip Nov 14, 2014
Geraint
GB
5.0 / 5Outstanding
"Good new hotel"
Very helpful staff child friendly environment good value for money full English breakfast.
Genuine Expedia guest review
Other trip Nov 4, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent hotel on the outskirts of London.."
Needed somewhere for one night at a weekend with easy access into central London. Needed a family room which isn't always easy when you have a 14 year old as some hotels class this as being an adult.
Genuine Expedia guest review
Other trip Nov 3, 2014
Tabtab
GB
5.0 / 5Outstanding
"Rugby at Twickenham"
The hotel was ideally situated within a short distance by public transport to Twickenham. It was perfect for a weekend stay with one or two pubs close by. There was an excellent Italian Restaurant within 5minutes walk. The hotel itself served good quality dinner until 10.45pm - helpful for late arrivals.
Genuine Expedia guest review
Other trip Nov 3, 2014
Jane
GB
5.0 / 5Outstanding
"VERY RELAXING"
SUPER overnight night stay before our flight. The best it's the comfy beds.they have carpet along.the corridors so.No noisy foot steps. Breakfast is a must if you have time as.there is lots to chose from and top quality food. Fantastic this is our 2nd visit. There are great restaurants opposite the hotel for.dinner
Genuine Expedia guest review
Other trip Nov 3, 2014
Mswhizz
GB
4.0 / 5Excellent
"Right beside the Lock"
A transit stop on our holiday but would've stayed longer if time permitted. The hotel was welcoming and warm in the British autumn. Breakfast was good and the surroundings were excellent.
Genuine Hotels.com guest review
1 night family trip Oct 20, 2014
Diane
IE
4.0 / 5Excellent
"Good transport links E8 bus to tube station"
good transport links e8 bus to boston manor tube station piccadilly line
Genuine Expedia guest review
Other trip Nov 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Holiday inn brentford"
Good hotel and facilites. Used for a single night on a weekend trip with family. You do have to pay £12 for the car park though.
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Stuart
GB
4.0 / 5Excellent
"Business"
Overall very good only complaint was ordered cheese plate disappointed with portion size for price
Genuine Expedia guest review
Other trip Oct 21, 2014
A Traveler
GB
4.0 / 5Excellent
"Good hotel, bit out of the way"
Stayed here via one of the Secret hotel offers so paid considerably less than the advertised price. For that price, definitely worth it, but if you are looking at this and being charged more than £150 I would look at the premier Inn in Chiswick, for example, which is better connected.
Genuine Expedia guest review
Other trip Oct 13, 2014
JS
GB
5.0 / 5Outstanding
"Wonderful hotel!"
From the moment I arrived at the hotel nothing was too much trouble. The check in staff were friendly, courteous and extremely helpful. A colleague staying at the hotel had a small problem on arrival (nothing to do with the hotel) and the management & staff went out of their way to assist/sort. I would 100% recommend this hotel.
Genuine Hotels.com guest review
1 night trip Oct 2, 2014
ElaineH
GB
5.0 / 5Outstanding
"Nice hotel"
Nice hotel .Good breakfast
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
richard
GB
4.0 / 5Excellent
"Friendly and Helpful Staff"
We booked this hotel as it is midway between downtown London and Heathrow, and we had an early flight and didn't want to chance getting stuck in traffic on the way to the airport. Front desk staff was very helpful in arranging a taxi pickup, and called our room to let us know the cab had arrived.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews