"Great family hotel"
Great location. Close to many dining and shopping options.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you for mentioning the shopping and dining nearby the Omaha West Holiday Inn Express Hotel and Suites. We are 2.5 miles from the Village Pointe Mall and we offer a Shopping Package to this mall. It includes a $100 gift card to any of their stores, the Funny Bone Comedy Club, the movie theater, and all Village Pointe restaurants. Please call the hotel for information. The Oakview Mall is 3.5 miles away and the Gretna Outlet Mall is a short 10 minute drive. Thank you again for taking the time to review our location. We hope to see you soon.
We loved the free wine and appetizers they had going on when we arrived at 6pm. Also thought the breakfast was fantastic! I would definitely stay here again!!Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Our free beer, wine, pop, and snacks are served every night of the week from 6-8 pm. The guests enjoy the convenience of grabbing a snack and a drink and socializing in the dining area. Breakfast is 6:30- (;30 am daily and also complimentary. I hope you were able to try out our automatic pancake machine. Thank you for the review! Tasha Kelly General Manager
"Close to lots of dining options."
Front desk staff smoking out front sort of struck me as unprofessional. Not likely the first impression the hotel is going for. But this small complaint is the only negative for me. Room was comfortable and clean, staff was friendly, and the free Natty Light every night was a nice reason for guests to come down and share some comraderie. Overall, I […] had a nice stay and will be back again. Don't miss Oscar's wings if you stay in this area. Read moreGenuine Expedia guest review
Stayed during a wedding weekend--very friendly staff. Hotel well maintainedGenuine Hotels.com guest review
This is one of the best hotels we have stayed at. The location is close to many businesses and restaurants, but also is remote enough to provide a quiet and restful place to stay.Genuine Expedia guest review
Response by Holiday Inn Express & Suites West - Omaha We appreciate you taking the time to review the hotel. It is nice that we are set back enough off West Center Road that it blocks noise. Good point! Thank you for staying with us and we do hope to see you again.
Charged me for nights not stayed.. ridiculous.. Have filed a dispute with my Credit Card companyGenuine Expedia guest review
Response by Holiday Inn Express & Suites West - Omaha When a guest books a non-refundable rate, you may go back to Expedia and request they refund your money, but the hotels do not refund non-refundable rates. I apologize for this inconvenience.
"Great Night's Stay"
Although it was a little ways off of I-80 where we were traveling, the price was worth it and we enjoyed our stay. The staff was friendly and helpful, the pool was nice, and the breakfast was pretty good too.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha We are 6 miles off I-80 coming in from the east. There is a shortcut from the hotel to I- 80 west as well. I am happy you enjoyed the stay. Lifetime Fitness is free of charge and they have an outdoor pool with slides! The hotel has an indoor pool as well. Thank you for reviewing us.
This is a great place to stay! It was a humid and hot Omaha but not in the hotel with near perfect cool comfort it was a welcome respite to our long journey ( 7+ hours). The beds were exceptionally comfortable and had an overlay mattress pad that was like nothing I have slept on in a hotel before. Wow! The staff was courteous and was expecting our arrival. The […] breakfast buffet selection was awesome and provided something for everyone. The coffee was really good! I will return again without hesitation! Read moreGenuine Expedia guest review
Response by Holiday Inn Express & Suites West - Omaha What a great review fro future guest information. Thank you. Our beds were brand new in June, 2014.
Our stay was very nice. Very friendly and helpful. Very clean.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you for the review. We hope to see you back soon. The Omaha zoo is a fantastic get away. We serve free beer and wine from 6-8 pm!
"Good value no problems"
Have stay here several times. It is close to our daughter's home. Clean, no odd smells, lots of hot water, AC/Heat easy to control and the window can be opened partially. Away from the road so no street noise. Lots of parking. Friendly staff. Pool, free filtered water, free breakfast, standard size room. Close to major roads, restaurants, markets, and […] shopping malls. Lots of families and on this trip there were several high school basketball teams. Noise was not a problem. Pet friendly. A great basic hotel with some nice amenities. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Barney - Thank you so much for the awesome and informational review! We are happy to be your first choice hotel when visiting your daughter and close to everything you need! Next time you are here be sure to stop by our evening reception from 6-8pm with free beer, wine, soda, and snacks!
"Nice hotel with a nice staff."
Wonderful facility for the price. Clean and as promised. The staff was very friendly and nice. The breakfast was good and the happy hour with free wine, beer and appetizers rocked!!!!Genuine Expedia guest review
Response by Holiday Inn Express & Suites West - Omaha So happy to hear you had a great stay with us! We will have new breakfast items on our menu this Spring as well. Some of the new items will include oatmeal, turkey sausage, and greek yogurt! We hope our Holiday Inn Express Omaha West hotel is your first choice next time you visit Omaha!
everything was great however the elevator broke right when I was getting on and it wasn't working rest of evening.... guy at front desk was great thoughGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you for the 4 star review! We are happy to hear you had a pleasant stay in Omaha (minus the elevator)! We have since corrected the elevator issues and promise to have a functioning elevator on your next visit! Be sure to stop by for free beer, wine, soda, and snacks from 6-8 during your next stay as well.
If traveling with pets great place to stay!!!!!!!!!!Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Todd - We love our pets at the Holiday Inn Express Omaha West! Make sure next time you and your furry friend stop by for a treat at the front desk :) Hope to see you again soon.
Relaxing and accommodating!Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Relaxing is definitely the goal! I hope you were able to enjoy the free reception from 6-8 pm.
Love this hotel and great for the money. However please note, on my Hotels.com confirmation, it said that the room is 600 sq. ft. The room is just a little bigger than a standard room and I don't think it comes close to 600 sq. ft. More like 350 - 400 sq ft. The hotel does not say the room size, so this may be an error on the Hotels.com side.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you. Only our meeting room is 625 square feet. The Executive suite is closer to the 400 sq feet, like you estimated. Thanks for noting this. I hope you got a chance to come down for our free social from 6-8 pm.
Nice hotel, but too expensiveGenuine Hotels.com guest review
"new years eve"
We had problems getting the heat turned down and I would have appreciated the breakfast staying open a little later on New Year's Day. Otherwise it was great!Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha The heat wouldn't turn down? Thank you for the breakfast tip for New Year's Day. Thank you for spening your first morning of 2014 with us!
"Best hotel for the money"
I travel regularly and stay at hotels costing 3x, what weGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you THANK YOU! We really appreciatre the time people take to stop and review the hotel. Free cookies at 3:00 pm, free passes to LifeTime Fitness Center, and free beer every night from 6-8 pm!
"Great Hotel to bring your dog with!"
There is lots of space to walk your dog and they even provide the bags to cleanup after them.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha We really love that we are able to provide a nice clean hotel for pets who like to travel with their people. The hotel is tucked back in this neighborhood so it does provide some space and quiet for the guests and pets. Thank you!
The front desk gentleman was very helpful and provided good local information. Work-out room was well equiped.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thanks. Our fitness center is open 24/7. You also have free access to a 5 star fitness club several blocks from the hotel. It is free of charge and they offer an outdoor pool too.
Bed was not real comfy, room was clean and hotel was real busy. Breakfast didn't start till 6:30am so we were gone before we got to experience it.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha All beds in the entire hotel are now brand new as of June, 2014. If you ever have to leave before breakfast starts, please feel free to ask for a to-go tray. We are ready and waiting to help. Thanks for the review. We hope to see you again soon.
Overall, we enjoyed the stay--the room was clean, the location was great! The staff was mostly wonderful! But somehow I wish the manager/owner could do a little better job in details. For example, the breakfast tasted strange and the option was very limited. The staff who prepared the food worked very hard and the dining room was very clean. But those […] food is mostly precooked so it was not staff's problem. My hunch is the owner bought cheap food to save costs. And the pool was too cold, too. In addition, I was not informed that fact that guests in this hotel could have free access to a nearby gym...all these details (at least for me) are the key to separate good and not so good hotels. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Oh my, I apologize you didn't love our breakfast. Our scores are really high for breakfast. Every Holiday Inn Express in the USA will serve the same items, with only a handful of differences. We use the same vendors as most of the other Holiday Inn Express hotels as well. They are national food supply chains we all use. The pool is kept at 82 degrees. I try to bump it up in the winter months. Yes, LifeTime Fitness is free to all of our guests. I apologize this was mentioned at your check-in. Thanks for staying and I hope we get another opportunity to make you happy. We have new lemon and apple muffins, delicious oatmeal, and always the famous cinnamon rolls!
I enjoyed my stay at the hotel even tho it was for one night, I felt comfortable and the place was clean.Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you and we hope to see you again soon.
"Nice spot to stay"
Quality service and great roomsGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha It has been some time, but we thank you and hope you were able to enjoy our free reception ever night.
Our experience at this hotel was very good , no problems and would use this hotel next time in Omaha.. Very well satisified...Genuine Expedia guest review
Response by Holiday Inn Express & Suites West - Omaha We are upgrading the entire hotel and hope to see you soon!
"Very Nice Facility & Treated Well!"
In very good shape, managers reception nightly, & they even grilled out one night!Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha Thank you for your review. The hotel will be updated this winter and we are excited for the new look.
"Great for handicapped guests"
I had to have an oxygen concentrator - the staff was so helpful in dealing with the extra requirement. They placed us on the ground floor near the breakfast area so that I would not get out of breath going in and out.Genuine Expedia guest review
Response by Holiday Inn Express & Suites West - Omaha We love to help. Hope all is well with you for a future stay.
"Would stay again"
I normally stay at another hotel close-by but there was no availability. The price that included breakfast lured me in for this stay but the customer service won me over & I plan to return. The decor was a little out dated but we loved the atmosphere & the location was extremely convenient.Genuine Hotels.com guest review
Nice hotel... happy all the way around with this hotel, Polite staff, everything looked clean, great breakfast, even had a happy hour. Good restaurants near byGenuine Hotels.com guest review
I booked this room for my elderly mother. She was very comfortable. She had a wonderful rest.My grandchildren took advantage of the pool. A good time was had by all.Genuine Expedia guest review
Good location for business on the west end of Omaha...lots of choices for good restaurants, the hotel was nice, free appetizers and complimentary beer everynight.Genuine Expedia guest review
"Where in the World Was Joe the Plumber?"
The swimming pool steps were covered with brown baby "poop" ! First, we alerted the front desk to the problem. After 4 hours, we returned to the pool and the "poop" was now smeared on to the steps and throughout the pool area. We again alerted the staff. Three (3) days later the poop was still there. We never did take a dip in the 98 degree heat... If […] you do not eat fruit and love "frozen" mini donuts, you will just love the Free Breakfast. Not eating turned out to be a real plus...the toilets throughout the hotel did not work. We left the plunger in the room for the next guest...good luck with that. Read moreGenuine Expedia guest review
"Good for business or personal"
This location is great for business travelers or families.Genuine Expedia guest review
"Good hotel, odd breakfast"
The location was great, west of Omaha. Good range of restaurants and shops within a few minutes drive. The rooms are of a fair size and were clean and maintained well. The selection at breakfast I didn't enjoy because it was either loaded with sugar (muffins, sweet cereals) or was of the processed kind. And using paper plates and bowls and plastic cutlery […] which is the first time I've come across that. Breakfast room is small so nowhere to sit when busy. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express & Suites West - Omaha All Holiday Inn Express hotels use paper supplies for their breakfasts. I apologize that you were not happy about this. Thank you for your stay. We are currently upgrading the hotel for a fresh new look. We hope to see you again. Free beer, pop, wine, and snacks every night 6-8 pm.
"We've stayed there three times and counting...we'll be back"
12/13/14 skiNebraska Kearney, Nebraska
Good location if you are in west Omaha. You have to have a car, no public transport and no shuttles, but the rooms are good, the breakfast is very good, the place is clean, the pool&hot tub are sparkly clean. Price is very competitive. Remember there is a Omaha hotel tax, so what they quote is not inclusive of that add on.
"Our Companies Go To Hotel"
12/06/14 MarkSchroder12345 West Des Moines, Iowa
I have had several great stays at this hotel and have referred family and friends who share my opinion. Our company now utilizes this location for all of our teams travel to Omaha. Their team is awesome, from the General Manager Tasha Kelly, Tyler Lirette at the front desk and Lauren Jones the Director of Sales they have made my family, my team and peers whom I recommended feel extremely welcome. Property has always been extremely clean from lobby, hallways to room, everything is immaculate! Mark Schroder General Manager SEi
"Great location in Omaha."
11/30/14 ma103of1 Columbus, Nebraska
We often stay at this hotel when we are in Omaha. It has a great location for shopping and food. They have a social time in the evening and have extended their breakfast menu. Breakfast offerings are one of the best in Omaha. We had a suite that was very comfortable and quiet for a great night sleep. The temperature control system for the room was also good. We look forward to staying at this hotel again.
"A Restful Place In A Storm"
11/15/14 Joe D Federal Way, Washington, United States
We were experiencing a personal storm - a sudden death in the family - that brought us back to Omaha for a few days. In the midst of that storm we found this great place to stay! Quiet, clean, convenient location, and the friendly, compassionate staff all came together to help ease our burden. When we have happier reasons to return to Omaha this is where we will stay!
11/04/14 kggrimm Monterey, California
Best hotel I've stayed at in a long time!! We showed up close to midnight and asked for a room. Check in was quick and easy and they even offered us a discounted rate since it was so late. Check out time is 12pm, which is also a bonus. Hotel was extremely clean, both in the room and lobby/hallways. Everything was great in the room; fridge, microwave, nice TV, and awesome shower. The guy who checked us in was polite, which seems to be a rarity nowadays. The free breakfast was awesome! We usually end up going out to eat when staying at hotels, so it was nice to have good food included in the price. I wish all hotels were this nice. I will definitely stay here next time I'm in Omaha. Much easier (and cheaper) than staying downtown! Loved this hotel!!
"Recent updates, good value"
10/25/14 Michael K Princeton, New Jersey
Recent updates to the rooms made this hotel a great surprise. Outside is unremarkable, and located in an area with many chain restaurants within close driving distance. Convenient drive from the airport, and good value for business travels needing to be in this area of Omaha.
"4 month stay for business"
10/23/14 John G. V
I was treated with a great deal of kindness and courtesy during my 4 months there. Tasha and her staff will go the extra mile to ensure you are comfortable. Whether you are traveling for business or pleasure you will be happy you stayed here.
"Nice Place To Stay"
10/17/14 jamesxxx2014 Fremont, Nebraska
Spent a week at this H.I.E. Although I left before breakfast and was there for work it was nice and quiet. Staff was very helpful and nice. Although it was in town the deer out front on occasion made the stay even nicer. Close to restaurants and some shopping areas. Will stay again at this location if I get a chance to.
"Staff at this hotel is awesome"
We always stay here when visiting Omaha. It is centrally located, reasonably priced, comfortable and clean, and the staff is 1st class; especially TJ at the front desk. We enjoy the breakfast selection and have never had a bad stay.
"First class - again"
09/29/14 Gill68 Glasgow, United Kingdom
This was our fifth stay towards the end of September each year. Every time we have visited here we have been super impressed with both the facilities and the people involved in the hotel. The hotel was fully occupied during our stay however at no time did we feel that' the quality of service and attention was compromised. The breakfast buffet was well stocked, quickly replenished and the dining room area was kept clean at all times. The managers reception was most welcome and very much a social gathering. Our suite was massive, with huge living area and a view out to the woods where we watched 5 deer grazing on two consecutive mornings - what a nice way to start the day! The location is ideal for shops, restaurants and getting sound Omaha and the wider area. We will be back in 2015 to enjoys the great facilities here.
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