All hotels in Lloret de Mar, Spain
1 room, 2 adults
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c/ Ponent, 11-13Lloret de MarGirona17310Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.1 / 5Good

Score breakdown (from 49 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Food
    Food is all right
  • Room
    Room is not nice
  • Breakfast
    Bad breakfast

The following English reviews were posted by hotel guests from other countries:

1.0 / 5Poor
"Hotel or a disaster?"
The hotel staff needs a training on how to treat the clients as keeping a passport for the payment is criminal under not only Spanish law but also contradicts the EU regulations. Secondly the hotel fridge in the room was not free so you had to pay for it, this was not reflected also on the hotels.com webpage, together with some other inaccuracies like the daily tax for the guest which was listed on hotels.com as 0.5 EUR per night, whereas the hotel asked for 1EUR per person per night. Internet connection day and night was 15kbps, which is worse than I had in Kenya in 1999 in my hotel, with dial up connection.
Genuine Hotels.com guest review
9 night family trip Aug 2, 2015
A Traveler
IE
2.0 / 5Fair
"Not for families with children"
Very noisy location, we had a room facing the pool and the music was blaring and people yelling and carrying on in the street below until the wee hours of the morning. The room was very outdated and small with walls that are paper thin. Unfortunately we did not sleep a wink at this hotel due to the noise next door and down below. On the positive side, the pools seemed nice however we didn't get the chance to use them because they closed at 7pm. The breakfast buffet was very good. This hotel would be best suited for young people who are there to party the night away. Lloret de Mar itself is geared toward this crowd as well.
Genuine Expedia guest review
Other trip Aug 10, 2015
Cindy
CA

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
l hotel a un belle reception mais chanbre pas du tout 4 etoiles baignoire ecallee lanpe de chevet grillee
Genuine Hotels.com guest review
1 night family trip Mar 27, 2016
marc
FR
3.0 / 5Good
"Tout simplement"
sejour très moyen nous avons fait d autres hôtels à Lloret et ce ne sera pas celui la que l on plebiscitera De plus la chambre pas chauffee
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Sylvie
FR
4.0 / 5Excellent
"Settimana piacevole"
Passata una piacevole settimana in questo hotel, visitando le attrazioni turistiche di Lloret de Mar, gli splendidi scenari della costa e facendo una gita a Barcellona.
Genuine Expedia guest review
Other trip Oct 2, 2015
Leo
IT
4.0 / 5Excellent
"Bien"
Séjour sympa avec des animations pour les enfants
Genuine Hotels.com guest review
1 night family trip Aug 20, 2015
SALIM
FR
4.0 / 5Excellent
"bruit"
Et oui la ville des clubber! , les chambre sont sont mal isoler entre elle, heureusement que les discothèque ouvre a 22h30! pour l’extérieur c bon. Reste quand même un bon bon rapport qualité prix , cafeteria moyenne.a eviter pour les famille prendre hôtel un peu plus loin du centre.
Genuine Hotels.com guest review
8 night family trip Aug 10, 2015
GAETAN
FR
3.0 / 5Good
Personnel très accueillant hôtel correct activités pour les enfants petit déjeuner buffet bien et demi pension buffet repas assez complet manque de légumes! ! Bon séjour dans l'ensemble Petit bémol pour la propreté de la chambre cheveux dans la douche
Genuine Hotels.com guest review
2 night family trip Aug 18, 2015
A Traveler
FR
4.0 / 5Excellent
La estancia muy bien,la comida tambien,lo malo es que entras a una hora tarde y sales a una hora prnto no disfrutas nada de la estancia
Genuine Hotels.com guest review
1 night romance trip Aug 15, 2015
Antonia
ES
4.0 / 5Excellent
"Tres bon sejour"
Nous etions un peu craintif suite a la lecture des certains avis tres tres negatif mais il n en est rien. Peut etre avons nous eu de la chance avec des voisins calmes. Certes un peu de bruit dans les couloirs et un peu la musique du DJ de l hotel mais rien de mechant. Au niveau repas c est une cafeteria geniale qui varie tous les jours contrairement a ce que certains ecrivent. Climatisation nickel. Service de chambre tous les jours si vous le souhaitez. Un tout petit hic pour la poussiere a certains endroit mais bon
Genuine Hotels.com guest review
6 night family trip Aug 11, 2015
Amandine
FR
5.0 / 5Outstanding
"2 jours de détente"
Quartier très vivant surtout axé pour les jeunes fêtards mais sympathique très proche des commerces pas besoin d'être en voiture
Genuine Hotels.com guest review
2 night romance trip Aug 13, 2015
Soltane
FR
3.0 / 5Good
Hôtel situé à peine à 10 minutes de la plage à pied. La plupart des clients sont des jeunes venus faire la fête dans les diverses boîtes de nuit environnantes mais que nous n' entendions pas avec les fenêtres fermées. Il y a trois piscines dont une pour les tous petits qui est une minuscule pataugeoire. La nourriture est correcte et variée. Le bémol: toutes les boissons sont payantes. Le personnel est compétent. Pour ceux qui viennent en voiture, l'hôtel dispose d'un parking et si celui-ci est complet on vous propose celui situé 50 mètres plus haut (fermé et surveillé)au même tarif.
Genuine Hotels.com guest review
7 night family trip Aug 4, 2015
Anabela
FR
1.0 / 5Poor
"A eviter"
Pas du tout digne d'un 4 étoiles, buffet très cheap.
Genuine Hotels.com guest review
3 night romance trip Aug 13, 2015
Alexia
FR
2.0 / 5Fair
"Finto quattro stelle!"
L'hotel, inteso come struttura, è più che bello. Le camere sono spaziose e la pulizia è giornaliera. I comfort all'interno della camera ci sono, anche se è impensabile che un 4 stelle chieda € 5 al giorno per l'uso della cassaforte! Apprezzabile il fatto che il minibar sia ad uso personale e non per forza per i prodotti dell'hotel. Manca il servizio di cortesia (shampoo, balsamo, sapone) che ogni albergo (anche i tre stelle) tendono riservare agli ospiti. Il personale potrebbe essere più disponibile: il check-in è stato realizzato rapidamente e poco esaustivo di informazioni. Avevamo la pensione completa eppure l'acqua (a sorpresa) non era inclusa! (€4,20 a pasto per una bottiglia d'acqua naturale ed una frizzante). Il servizio Wi-Fi non ha funzionato per tutto il soggiorno, chieste delucidazioni in reception, siamo stati informati sul fatto che l'impianto a disposizione non è calibrato per tutti gli ospiti. (Apprezziamo la sincerità)! Finendo la descrizione del personale, triste davvero triste è che la donna sui piani entri in stanza (mentre uno dorme) per pulire il bagno. Chieste spiegazioni a riguardo:"lei alle 13 finisce di lavorare!". Ultima scena penosa.. La mattina del check-out rientrati dall'ultima serata (posizione del hotel ottima) chiediamo la possibilità di fare un late check-out, il receptionist di notte risponde: "che cos'è". Spiegato il significato della nostra richiesta ci viene detto di chiedere al cambio turno perché lui non era in grado di confermaci ciò.
Genuine Expedia guest review
Other trip Aug 7, 2015
Biggy
IT
3.0 / 5Good
"Hotel i partyby."
Ok hotel med meget billig helpension. Ligger midt i festen i Lloret del mar.
Genuine Hotels.com guest review
3 night family trip Jul 15, 2015
A Traveler
DK
4.0 / 5Excellent
"Proximité de la plage, plein centre de LLoret"
Un personnel très accueillant avec toujours le sourire et près à vous renseigner. Tous les soirs une soirée dansante ou flamenco ou jazz. Un buffet à volonté avec beaucoup de choix à tous les repas. Très bon séjour dans cet hôtel que je recommande avec un très bon rapport qualité/prix
Genuine Expedia guest review
Other trip Jul 17, 2015
christine
FR
1.0 / 5Poor
"Værste hotel vi nogensinde har besøgt!"
Jeg og to andre venner havde glædet os til at bo på dette 4-stjernet hotel, men vi blev overrasket! Da vi ankom var det et ikke tilstedeværende personale som tog i mod os. Vi blev ikke introduceret til et kort over byen, fik hotellets faciliteter præcenteret og skulle selv spørge om wifikoden og hvor hotellets resaurant lå. Til opholdet havde vi bestilt helpension og den levede da også op til vores vildeste fanasier. Der lå alverdens retter som enten lå og svømmede i alt for meget sovs og olie eller hvor kødet ikke var gennemstegt. Det var et kedeligt udvalg, hvor pizzaen og pommes frites var det mindst kedelige. Naboerne Burger King og Mc Donald's kunne slå denne mad med flere længder. Hotellet blev endvidere huseret af 16 årige tyskere, som holdte fest fra kl 21 til langt ud på natten. Fra deres altaner blev der råbt og skreget og der blev kastet med cigaretskod på vores håndklæder nedenunder. Der blev ikke taget hensyn og hotellet kunne ikke håndtere dette, selvom vi adskillige gange gjorde dem opmærksomme på dette. Jeg vil aldrig anbefale nogen at bo på dette hotel. Det er elendig service, dårligt mad og med alt for mange tyske teenagere som tror de kan holde fest på alle dagens tidspunkter.
Genuine Hotels.com guest review
3 night trip with friends Jul 6, 2015
Nikolaj Skov
DK
3.0 / 5Good
"Week end en famille"
Hotel très bien placer pour se balader en ville, un parking à 12€ est proche de l'hotel. Très bon accueil, les chambres et les services sont corrects, par contre le petit déjeuner sous forme de buffet est de qualité moyenne...
Genuine Hotels.com guest review
1 night family trip May 2, 2015
Frédéric
FR
1.0 / 5Poor
"PESIMO HOTEL Y HORROROSA HAVITACION N'122"
Muy mal, horroroso hotel, horrorosa havitacion, fuy con mi mujer y mi hijo para dos noches y sólo estuvimos una.havitacion n'122 estaba muy sucia el barcon muy sucio, las puertas de salida al balcon rota, la alcachofa para ducharse rota, tres camas que casi no cabian en la habitación y los colchones de muelles rotos, mi mujer que esta embarazada no pudo pegar ojo por culpa de los muelles del colchon que te clavas en la espalda.
Genuine Hotels.com guest review
2 night family trip Apr 30, 2015
Miguel Angel
ES
5.0 / 5Outstanding
juste un petit bémol pour l'animation des soirées, animateur différent mais musique quasi identique et du 3ème âge donc juste varié un petit peu
Genuine Venere guest review
Other trip Apr 14, 2015
A Traveler
FR
1.0 / 5Poor
"por actualizar"
sin comentarios, hotel anticuado para ser de 4 estrellas
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
A Traveler
ES
1.0 / 5Poor
"Sin garage, fatal aparcamiento"
Hotel para juvilodos. Mucho ruedo. Desayuno . Imposible. No volveré. Las camas y colchones un asco.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
ES
4.0 / 5Excellent
"Fajny hotel"
Hotel dość blisko plaży , w samym centrum , duże pokoje , miła obsługa , kryty basen. Minus - mała i jedyna winda.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
PAWEL
PL
3.0 / 5Good
"En pension complète, eau à table non comprise"
Bon rapport qualité-prix. Un bémol : quand on prend une pension complète on ne s'attend pas à payer même l'eau que l'on boit à table ! Certes, les boissons n'étaient pas comprises (d'ailleurs ce n'était pas stipulé à la réservation) mais l'eau ne devrait pas entrer dans ce cadre. Certes, c'est l'Espagne et on ne vous propose jamais d'eau du robinet mais je déplore qu'en réservant par hotels.com , je n'ai pas été du moins prévenue de ce surcoût à chaque repas. Finalement, j'aurais préféré payer un supplément plutôt que d'acheter des bouteilles au comptoir à chaque repas.
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
marie laure
FR
4.0 / 5Excellent
"Rapport qualité-prix correct"
Comme l'ont déjà mentionné d'autres voyageurs, cet hôtel est classé trois étoiles, et non quatre étoiles. L'établissement est correct, mais vieillot, pas rénové de fond en comble, en tout cas pour la chambre que nous avions. Dans la chambre qui nous avait été attribuée au départ, une très forte odeur de tabac nous empêchait d'y rester. Le réceptionniste a aimablement changé la chambre, mais nous nous sommes retrouvés dans une chambre d'angle avec vue sur une cour intérieur (n°539), mal conçue et pas rénovée. avec un téléviseur hors d'âge et un matelas très fatigué. Pour une seule nuit, nous n'avons plus demandé à changer. La piscine intérieure est très agréable, éclairée de façon intime le soir. Les repas, sous forme de buffet, sont corrects et bien présentés, les boissons abordables et le service aimable. Petit problème : il faut quitter la chambre à 10h du matin! Vu les prix pratiqués hors-saison, on ne peut pas trop ce plaindre du rapport qualité-prix.
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
Sébastien
FR
4.0 / 5Excellent
"tres bon"
TRES BON QUALITE PRIX CELA FAIT 2 FOIS QUE J'Y VAIS, LA 3ème POUR BIENTOT
Genuine Hotels.com guest review
2 night trip with friends Nov 9, 2014
Catherine
FR
2.0 / 5Fair
"Pensione completa sconsigliata"
Il cibo è pessimo e l'hotel ha delle camere minuscole!
Genuine Expedia guest review
Other trip Aug 21, 2014
vit
IT
4.0 / 5Excellent
"tres bon hotel a conseiller"
nous venons de passer 14 jours a maria del mar superbe , bonne cuisine mais repetitif , le personnel est acceuillant ,agreable ,tout c est bien passé je garderais seulement le mauvais souvenir que l on nous est volé notre sac sur la plage soiyer tres prudent a l extérieur de l hotel Animations pour les enfants Animations tout les soir super
Genuine Expedia guest review
Other trip Aug 18, 2014
Marie et Daniel
FR
1.0 / 5Poor
"Bruyant"
Hotel 3 étoiles, et non 4 étoiles comme écrit. Très bruyant avec une ambiance auberge de jeunesse en plein mois d’août ! DJ aux platines jusqu'à minuit que vous entendez aussi bien dans votre chambre que sur la piste. Du choix au petit déjeuner, mais pas du tout de qualité. Coffre fort payant.
Genuine Hotels.com guest review
1 night trip Aug 14, 2014
A Traveler
FR
3.0 / 5Good
"Pour faire la fête"
Un bon accueil et un service à la hauteur d'un hotel 3 étoiles. Une erreur sur le cite Hotel.com l'hotel est un 3 et non 4 étoiles.
Genuine Hotels.com guest review
3 night trip Aug 4, 2014
boug13
FR
1.0 / 5Poor
"nourriture indigne d'un hôtel 3 étoiles FRAM"
Les chambres sont bien équipées et propres, par contre le bruit est omniprésent. La nourriture est indigne d'un hôtel 3 étoiles référencé par FRAM. Buffets répétitifs, nous avons été particulièrement déçus et avons mangé sans aucun gout !!!!! C'est inadmissible....
Genuine Expedia guest review
Other trip Aug 10, 2014
Thierry
FR
4.0 / 5Excellent
"Grazioso hotel a due passi dal mare"
Soggiorno di coppia dal 22 luglio al 26 luglio. hotel carino a due passi dal mare e vicino alla stazione. camere pulite e personale gentile.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
IT
3.0 / 5Good
"Personnel de la réception charmant"
Un hôtel,assez bien placé, un parking pour garer sa voiture est disponible. Le personnel est irréprochable, la chambre est assez simple, bien insonorisé, mais de qualité assez vétuste avec une minuscule salle de bain!!!! Mais bien situé pour faire des ballades dans la ville...
Genuine Hotels.com guest review
1 night romance trip Jul 5, 2014
A Traveler
FR
5.0 / 5Outstanding
"très bien situé, bon accueil"
rien à signaler de négatif, tout était parfait à l'Hôtel : accueil, confort chambre, buffet copieux mais boissons non comprises aux repas (eau,vin),emplacement exceptionnel au coeur de ville, carnaval au bas de l'hôtel. Merci
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Clo
FR
4.0 / 5Excellent
sejour agréable, meme si le buffet restaurant est moyen, le seul bémol
Genuine Hotels.com guest review
3 night trip Feb 14, 2014
veronique
FR
4.0 / 5Excellent
Contento con el estado del hotel el swevicio y la atencion
Genuine Hotels.com guest review
1 night trip Oct 5, 2013
pilar torrecillas
ES
4.0 / 5Excellent
"tres bon emplacement"
Un tres bon accueil, on y mange bien. Tout est a proximite
Genuine Hotels.com guest review
3 night family trip Aug 20, 2013
A Traveler
FR
2.0 / 5Fair
Très bruyant, impossible de dormir correctement.
Genuine Hotels.com guest review
9 night trip Aug 14, 2013
vlad
FR
4.0 / 5Excellent
"Nice middle range hotel"
The only real problem with the hotel could be the single elevator on each of the 2 wings. It is nicely located in the center of town 7 minutes from rhe beach and 1 minute from the main street. The food is average in qualty but great in quantity. Expect to find lots and lots of teenagers in the hotel around.
Genuine Hotels.com guest review
2 night trip Jul 26, 2013
Marc
IL
3.0 / 5Good
"Odeurs d'égouts"
Confort et petit dej ok, par contre moisissures sur les encadrements de fenêtres et odeur de d'égouts dans la chambre y compris les autres chambres de l'étage.
Genuine Hotels.com guest review
3 night trip Jun 14, 2013
A Traveler
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
15 night romance trip Dec 20, 2015
SOLIANI
FR
3.0 / 5Good
Genuine Hotels.com guest review
2 night family trip Dec 27, 2015
Patrick
FR
3.0 / 5Good
Genuine Hotels.com guest review
6 night family trip Aug 13, 2015
Mimoun
FR
3.0 / 5Good
Genuine Hotels.com guest review
2 night romance trip Nov 8, 2014
A Traveler
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night trip Aug 3, 2014
A Traveler
FR
3.0 / 5Good
Genuine Hotels.com guest review
3 night trip May 2, 2014
myck
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night romance trip Feb 14, 2014
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip with friends Nov 9, 2013
bertro
FR
2.0 / 5Fair
Genuine Hotels.com guest review
3 night business trip Jun 14, 2013
François
FR

TripAdvisor reviews for Maria del Mar

Overall rating:Based on 263 traveler reviews

Most recent traveler reviews:

Overall Rating
"Not bad, worth the money"
04/22/16 shellyh24 Margate, England, United Kingdom
Very bad first impression, our flight was delayed and we didnt arrive until 2am on a Saturday night, the Hotel seemed shut until an old man came to the door arguing with us that we were not in that Hotel! We had a crying 3yr old with us and lots of drunk people around and wanting to get her inside and safe but they insisted on making us all stand outside in the street until they checked their computer, then no apology or welcome at all! This really upset us. Despite the lack of welcome the rest of the holiday has gone well, food i would give 5*, weve had a great selection, weve all found plenty we like and the restaurant is very clean and well presented. The snack bar/cafeteria is great, fresh snacks and drinks off a menu not recycled from lunch or anything. The room is a bit dated but is clean, balcony a little small, table would be nice. I did ask for a low floor when i booked however i wouldn't call 4th floor low, my limit really with my height issue. The walls are very thin, were kept awake by someone walking up and down in high heels above us until 1am, lots of slamming doors but the hotel did offer to move us when we complained. The cleaner is lovely and has been round every day to refresh towels and beds. The indoor pool is great to have but extremely hot, was too hot for me, they need some sort of filtration pumping water from outdoor pool to indoor and out again i think as outdoor was freezing. Couldnt use either being pregnant although my daughter did for short bursts. The location is great, right near to town/shops, 5 mins to beach, bowling and mini golf round the corner although there is a bit of noise from clubs all around. The main issue we have had is the very rude french and spanish old people staying, no consideration at all for anyone, barging at dinner, squashing into the lift, pinching your toast your waiting for in the toaster! Ive been elbowed in my pregnant belly far too many times and they dont apologise! Still, this isnt the Hotels fault. Wifi has been good, we can get signal up on 4th floor. Probably would book here again if we came alone but would look for somewhere quieter with a better pool if we come again with kids.
Overall Rating
"This is not a 4 stars hotel!"
03/24/16 yafeEvian evian
Very small rooms, old furnitures, mini bathroom.... It's absolutely not a 4 stars hotel. Maybe 2 1/2 stars would be more appropriate :(. The walls are so thin that you hear even if somebody is just passing near the room.
Overall Rating
"Not impressed"
10/28/15 Olivia102015 Aberdeen, United Kingdom
I don't know where your reviewers were staying but it wasn't the same hotel as us. Booked this as it was described as a four star hotel. No way. The male receptionists were most unhelpful, while the two ladies were very courteous. The lifts to separate sides of the hotel are a laugh. Barely room for our buggy, plus we two. The room was exceptionally small with less than three feet between the bottom of the beds and the "dressing table". A bedside table had to be removed in order to make room for the travel cot. No drawers for storage and had to live out of our cases. Plastic glasses in the bathroom which were never renewed. The shower left a lot to be desired. The bath towel barely was sufficient for the 19 month-old and the towels were threadbare. Having said that, the room was exceptionally clean so no complaints in that respect. The breakfasts were terrible, although the other meals we did have in the hotel were quite good value for money. The waiting staff, on a whole, were very pleasant. Definitely NOT a four star hotel.
Overall Rating
"Disappointing experience"
09/01/15 cipsinaia Sinaia, Romania
I've been to Maria del Mar on a 7 day vacation and chose this hotel specifically for it's 4 stars. I'll start first with all the good things. First of all, the room was very clean and the employees from maintenance and reception were extremely nice, helpful and kind. Another good thing was that if you closed the doors from the balcony it was very quiet although when we went there were lots of noisy teenagers everywhere. The last good thing is that it has a great location, close to the beach, bus station is 2 minutes away, restaurants, disco clubs and supermarkets nearby. Now let's get to the not so good things. Although the rooms were clean, they had all sorts of issues from spots on the ceiling, to old plumbing and other things. Nothing I've seen the entire vacation resembles even remotely to the presentation pictures posted on all booking sites. The bathrooms are very tiny. We've had breakfast and dinner included and it was very disappointing. Although breakfast was ok, seven identical breakfast are too much. Breakfast menu was identical each and everyday and the options were not so many. Dinner was almost the same each and every with very little variations on one or two dishes. Cooked food was ok, but the general impression was that all they've served was the cheapest products they could find in supermarkets. Wi-fi was a "click and pray" experience, it worked decent only down in the hotel lobby. There were several other little things that bothered me, such as having a minibar menu and a minibar in the room but with no minibar products :). The best thing was that before our last night we've received an "eviction notice" :))), to be more exact we had a piece of paper in the door that said in 4 or 5 languages that it was our last night and we must not forget to check-out by 10:00 a.m. I'm not an expert but there must be at least 10 different better approaches that care for customer experience to remind the tourists to check-out on their last day. In conclusion, my main issue is that my expectations were to stay in a 4 star hotel, but overall what they offered was 3 stars at most.
Overall Rating
"Great location"
08/21/15 OksanaKoltun Lviv, Ukraine
Sea, bus station, night clubs street and old city are very close to hotel. The staff were friendly and helpful (first our neighbours were noisy teenagers but we've changed room without problems). Also everyday was interesting entertainment program: flamenco, parrots show, dance lessons etc. We had full board and food was excellent!
Overall Rating
"Nice and quiet"
08/17/15 Diana700
I like this hotel, it was clean and quiet. We stayed on the first floor, but never heard any noise from the street. Food was good, good choice, breakfast was kind of all the same, but still enough. I enjoyed the Lunch and dinner more: fish, shark, rabbit meat, etc. Rice dishes, roasted vegetables were very nice, lots of salads, fruits. Deserts were a bit disappointment, but there are always fruits and yogurts. The hotel room was clean and pleasant. I didnt like the location, a bit too busy, lots of partying youngsters, not my ideal place.
Overall Rating
"Terrible customer service"
07/13/15 Jesper A Koege, Denmark
We arrived at the hotel in the start of German holliday, and the hotel was flooded by german students (Which was fine with us) However the staff at the reception and the restaurant, were ignorant and very rude. At check in, there was no information whatsoever, regarding wifi passport, direction to the room or info about the pension deal. When we asked the reception we was met with disgust, and treated poorly, just as the 500 german students that were staying there. We were told not to bring any food or alcohol to the hotel room, even though it has not been stated in their hotel policy or on our booking at Hotels.com. When we confronted them, they provided a german paper of why we could not bring up food," i guess it was for the german students, that they mixed us up with like 5 times?" All in all a terrible experience from a hotel, that by far does not deserve a 4 star. The hotel should at the top be 3 star. Wifi was free, but at the lowest speed i have ever seen in any hotel, could barely load any side (google took 1-5minutes) Food and room was mediocre, and walls in the room was so thin, that you got waked up every night from the neighbors. The security couldnt understand english, so our several complaints at night didnt help. our last resort was to confront the loud hotel visitors ourself. A complete embarrassment, and I would never visit this place again, not even for free.
Overall Rating
"A BIG DISAPPOINTMENT"
07/03/15 nushy1 Birmingham, United Kingdom
If u are looking for somewhere to crash for the weekend after a long night of partying then this is the ideal place for you but this is not a place that is child friendly the food was horrible and the staff was not very helpful on a whole this hotel is rated **** but I would just about give it half of that!!! .
Overall Rating
"Great Hotel and Location"
06/19/15 tracy955 Whitehaven, United Kingdom
Lovely Hotel, very very clean and tidy. When we arrived we were put in a room which the balcony face a side street. We ask reception if we could be moved and they moved us no problem and changed it to a pool view. The staff are really friendly and polite. Rooms were cleaned everyday and fresh towels put in. The pool area on the roof is a great sun trap. The only downside is that the food is not great. however it is Spain so we cant expect traditional English dishes. Overall a great hotel and I would definatly go back.
Overall Rating
"School Holiday 2015"
04/06/15 Minnie M
There were 30 of us travelling from a school in West Yorkshire, England. The hotel was quiet, nice and clean. There were 2 buildings (opposite each other.) Once was where you stay and where the lounge is and the other is where you eat and where the bar and the 'dance area'. There were no major problems overall. The staff were very friendly. The buffet was great as there was a wide range of food but there wasn't much of a choice for vegeterians. We weren't so keen on the food but we are fussy teenagers. The wifi was good in hotel rooms and in the lounge. It was in a great area: close to the beach, next door to Mcdonalds and Burger King and there were lots of shops. The balcony was decent even though there wasn't an amazing view. The rooms were clean but slightly small. There was no duvet (blankets only) which suprised us at first but as the weather was okay we didn't mind. There were no locks in the bathroom which was the only problem we had. Overall it was better than I expected and I wouldn't mind staying here again.
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