Got the job done!Genuine Hotels.com guest review
"Don't normally bother commenting"
I don't normally bother commenting on chain hotels. Generally, they're all much of a muchness. This one, however, is definitely needing to smarten up its act. The basic hotel - room etc. is OK, not great, but OK. The staff though are definitely poor and, it would seem, incompetent. First up, when we arrived, they gave me and my two young sons a king. […] We had reserved two queens. When I phoned front desk to complain, they acknowledged we were not the the room type we had reserved, but they claimed there was nothing they could do, the hotel was full. I said I would complain to the manager when she came on-shift in the morning and, voila, a room of the right type suddenly appeared. No apology or explanation. That was the main gripe. Over issues were a wildly noisy party at midnight in the lobby area (OK it was a Sat night, but still - we could hear it plainly in our room two stories up. A deeply unappetising breakfast. When I ladled out some oatmeal, it was raw. The cook merely remarked she had forgotten to switch it on. The pool was still locked when we came to use it two hours after opening. When they unlocked for us, they then ran a hosepipe through it while my young boys were swimming to fill the jacuzzi. Unpleasant and unsafe. Enough said, you get my drift. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Frackville (Pottsville), PA Customer satisfaction is extremely important to us, and we are sorry that our service failed to meet your expectations. I also apologize that our Guest Service Agent was miss informed regarding your reservation. We currently have a noise policy at our hotel; please know we have modified our policy to include a noise disturbance clause. We have also discussed with our team members on how to address these concerns.
"Had a good stay at the hotel"
The breakfast was very good and the room was very cleanGenuine Hotels.com guest review
"A good stay"
We arrived late in the evening but found everything to be ready and clean. We picked this hotel as a convenient location on our journey (and it was close to the brewery tour the next day). The rooms are spacious and clean and ours was very quiet. The breakfast was more than adequate. The only 'negative' comment I'd make is that none of the staff came […] across as loving their job, however, that didn't really damper our stay. I would recommend this location without hesitation. Read moreGenuine Hotels.com guest review
"good place to stay over after a day at Knoebel's"
nice breakfast, good fitness room and pool, friendly service, nice welcome table of coffee and cookies as we entered, clean roomsGenuine Hotels.com guest review
"close to highway."
We were so glad to find this hotel. It was very pleasant. The staff was very helpful. We enjoyed the breakfast every day. Pool was nice and hot tub eased away aches and pains. Very comfortable. We would stay there again.Genuine Hotels.com guest review
"Excellent Memorial Day Stay"
We were up for a weekend wedding and trip to the Yuengling Brewery and had an amazing stay. The indoor pool remained open for the night which made for an excellent chance to relax after a busy day of running around. The room was comfortable all through the night and waking up to the amazing spread they serve for breakfast was icing on the cake. I look […] forward to future stays with Country Inn and recommend it to everyone. Read moreGenuine Expedia guest review
"Very close to the event we planned to attend."
Clean. Great service. Good breakfast.Genuine Hotels.com guest review
"A Pleasing & Comfortable Stay"
Found this hotel to be comfortable and pleasing. Staff was friendly and accomodating.Genuine Expedia guest review
"Just One Night"
Very nice room. Was a little hard to get to off the interstate, I missed the directional sign the first time!Genuine Expedia guest review
"A great place to stay"
this hotel was right off 95 and was high on a hill in an industrial area but was very quiet.The room was extremely clean and comfortable...esp the pillows.The hot breakfast was a bit different from the hampton chain and was very goodGenuine Expedia guest review
"Pioneer Coal Mine and Yuengling Brewery"
Hotel personnel were very helpful and friendly (especially Scott at front desk). It was in the middle of no where, but that was fine with us. attractions and restaurants were about 15 min away. Only suggestion is to try and get a room that does not look over the highway. Heard truck traffic from highway all night. Breakfast was good.Genuine Hotels.com guest review
It was very hard to sleep as some of the guest were quite uncivilized. Some of the adult guest were simply crazy and noisy. The children and teenagers were banging on my door and others in the middle of the night . I had to go to the front desk and explicitly threatened to call the police if the guest bang on my door again. I guess the attendant warned […] the parents and the children stopped. Read moreGenuine Hotels.com guest review
When we arrived at 2.30 we were informed by the front desk that our room was 'dirty' and we had to 'come back later'...we asked if there was another room available and the front desk clerk said 'not a King bed and you booked a King'. I asked if they had a Queen bed, she said 'Ill check'. So then the cleaning staff said the room would be ready in 10 […] mins. Front desk clerk said well 'you can wait'. We sat in the lobby and waited and when our room was ready she put the keys on the counter and walked away. Very unfriendly front desk clerk. Not what we expected from a normally wonderful Country Inn and Suites. When we checked out the next day she was just as unfriendly and discourteous. Read moreGenuine Hotels.com guest review
"Great stay, fun staff"
The location was great for what we had to do during our 3 night stay. We drove in from Texas and it was such a relief to stay at a hotel that made everything easy. The staff were great. The women at the front desk and even the women at housekeeping were very kind and helpful. We were there on a particularly busy weekend it seemed and everything ran […] very smoothly, with only minor bumps such as no more towels in the pool area. Other than that, 24-hour coffee and cookies in the lobby were alright with me! :) We will be visiting the area more often and we will definitely be staying there every time. Read moreGenuine Hotels.com guest review
Although somewhat remote to local conveniences, I was working in the area so it suited my purposes just right. The whole building was very clean. Breakfast was very good. The place was very quiet and peaceful. Hotel staff were helpful and friendly. A very good value.Genuine Hotels.com guest review
"great place to stay"
They always go above and beyond. Staff are always very accommodating. Only difficulty with this location is they are in a dense fog area off the highway and unless you know how to get in and out, 1st time visitors may find the entrance access a little difficult. Fortunately, we were familiar with it, so we could navigate thru the fog. Rates seem a little […] high at certain times, but I guess that's the nature of the business. It is still worth the stay here compared to other options available in the area. Read moreGenuine Hotels.com guest review
"Quiet, Clean, Comfortable with a great breakfast!"
We travel with our young children often and this was one of my favorite hotels! From the warm and inviting lobby, the perfect indoor pool and hot tub for a young family, the cookie jar always full on the front desk counter, to the fabulous array at breakfast... We wished our stay needed to be longer! Friendly and accommodating staff, quiet location […] right off the highway! It was a little tricky finding the entrance to the hotel in the dense fog we were traveling in... but we enjoyed the peaceful setting. Read moreGenuine Hotels.com guest review
"Great hotel for everyone!"
We enjoyed staying at this hotel, the pool area was well kept, the room was very clean and the morning free breakfast was perfect. We enjoyed our stay here and the staff made us feel right at home. I loved their tea/coffee/hot chocolate "bar" they had available in the lobby. After driving in the cold, it was nice to find this waiting for you when you […] arrived. One of the draws to this hotel is it had queen size beds rather than double beds. We would stay here again. The only issue we had was finding the hotel in the dark. The signs were small and hard to follow. Read moreGenuine Expedia guest review
"unfortunately, a mixed review"
It was 19 degrees outside and we were unable to adjust our room temperature to be anything cooler than 75 degrees or so -- MUCH too warm for sleeping. Even on the coldest setting possible, the "cool vent" setting blew only warm-ish air; and the air conditioner automatically turned off after approximately 20 seconds of running, thereby failing to cool […] the room. Seriously, in the dead of winter on a cold night, there should have been some way to make our room comfortable, but there was not. Also problematic: We got to the breakfast buffet 45 minutes before it was supposed to end. No eggs left, no fruit left, no butter out, one type of juice was out. When we spoke to management about this, we were told that the hotel would look into it. Fine lot of good that did us when we really did not want to sit around waiting/hoping that they would restock the buffet during what were supposed to be its main hours of operation! Read moreGenuine Hotels.com guest review
Our stay was very nice, but we were not aware of the times for the breakfast buffet., hence we got there too late Information about such amenities might be on some sort of printed informational material in the room. We really liked the hotel and the room. Also, it was good that we could have some supper delivered. Those at the desk were helpful telling […] us about that possibility. The site of the hotel was good for us, as we had visited relatives in the area, but I suspect that the placement of that hotel is not as beneficial for other travelers. Read moreGenuine Hotels.com guest review
Loved the coffee!Genuine Hotels.com guest review
"Poorly located, not located as advertised."
The hotel is not located in Frackvile or Pottsville Pennsylvania as advertised. It is in a remote isolated area, poorly lighted, poorly marked area in Northeastern Pennsylvania. Upon my arrival the fog was extremely thick on the mountain, the road to hotel off of the interstate is poorly lighted and very diffcult to find.Genuine Expedia guest review
"Quiet and Comfortable"
Odd location off the road and in an industrial park but a quiet area. The room was very clean and comfortable. The staff was very accomodating. One thing we were told when booking was it would be totally accessible for wheelchair. While it was easy enough to get in and out of room we noticed that we were not placed in a room that was designed with a […] button to open door and a bathroom with more accessibility like right across the hall. We only needed it for a very brief stay to sleep and go so we never complained or let them know. If we were going to stay longer we would have let them know we were not in the proper room. All in all we had enough accessibility for the night and the place was very nice and clean and the staff very accomodating. We would go back again. Read moreGenuine Hotels.com guest review
"not to far from knoebels"
very clean, courteous staff, quiet, very family friendly would stay here againGenuine Hotels.com guest review
"very basic hotel but better than most in the area"
First thing I noticed when I entered my room was how dirty the carpet was. I did not want to walk bare foot on the carpet. The pool was nice and the breakfast was ok (very crowded - not enough room in the dining room for all the guests). The hotel was difficult to find because it says "Frackville" but GPS will only pick up the address if you use "Pottsville." […] This hotel is a little below average but probably better than most in this area. Read moreGenuine Hotels.com guest review
It was a very nice hotel with very friendly staff. I would stay there again. The only minor problem was the outside trash cans were not emptied at all during my stay. I arrived on Sunday and the trash cans were filled to the top. They were still completely filled when I left on Tuesday.Genuine Hotels.com guest review
This is a very nice hotel for a reasonable price. The room was comfortable and clean. The staff was friendly and helpful and the free breakfast was very good! I would definitely stay here again. Only Thing I would like to warn people of is my GPS instructed me to get off of 81 at exit 116 and there was nothing there but nothing....I believe it should […] be exit 118. Read moreGenuine Hotels.com guest review
"Perfect place to stay"
This was a last minute decision to stay overnight and The Country Inn and Suites was perfect!!! Quiet, clean, comfortable beds and the staff friendly. The hot complimentary breakfast was awesome! It was the perfect stay!!!!Genuine Hotels.com guest review
"Nice hotel but nothing around it"
The Hotel was decent and the staff were very friendly. They let us check in at 9 in the morning which was great after a long drive. The only downside was that there was nothing in the immediate area around the hotel and given this it would have been nice if the hotel had it's own restaraunt and bar to give the guests something to do. The rooms were […] spacious and clean. Other than than that the hotel was great. Read moreGenuine Hotels.com guest review
"Not far from the "Middle of Nowhere""
The facility was in a state of reconditioning and remodeling, but the room we stayed in was comfortable and quiet. At first, we thought the place was in the "middle of nowhere" because it is perched at the top of a very steep hill, with very little around it. As we discovered later, it is near an interstate highway and near to several major distribution […] centers. Although it is unlikely that we will return to that area, if we should, we would probably stay there again. Read moreGenuine Hotels.com guest review
Probably wouldn't stay here again because it is so far away from everything. The nearest place to eat is 5 miles away. There is literally nothing around this motel. The rooms are fine, clean and comfortable. Breakfast buffet is excellent. Staff does their job, but are not overly friendly.Genuine Expedia guest review
We were alittle disappointed in the room where breakfast was chairs stained and not a whole lot tables for people to have their breakfast but over all the hotel was very niceGenuine Expedia guest review
"Clean, Comfortable Room."
The hotel didn't have any extraordinary qualities, but was clean and suited our needs for one night just fine. There is nothing at all around the hotel, in terms of food, a drugstore, ect., so that's slightly inconvenient, but in terms of our actual stay, the room was up to par. One of the drawers in in our dresser was a bit broken, but nothing to fret […] over. The bathroom was very clean and the beds were comfortable. Everything worked as it should. The room had a modern feel and was completely suitable to our needs. Cleanliness is the most important feature, and they didn't fail us there! Read moreGenuine Hotels.com guest review
"Exceeded my expectations"
If you have ever visited this area, you know that it is firmly locked into the early 50's. As others have mentioned, the hotel location is in an industrial park in the middle of nowhere. However, I was pleasantly surprised to find a clean, contemporary and inviting facility. The room was spacious and comfotable, with WiFi and cable TV. Staff was friendly […] and helpful with local directions. Common areas were well-maintained. Definitely a keeper. Read moreGenuine Hotels.com guest review
"upgraded to a suite"
They don't offer roll away beds so they moved us to a suite with no extra charge.Genuine Expedia guest review
I have been staying at this hotel for 4 to 7 times a year for 5 years and have looked forward to my stays. But last 2 visits have not been good. Both times the pool was too cold to use & the jacuzzi was filthy, green water & a lot of dirt floating on the bottom. The linens smelled stale & there was a rim of mold in the bathroom sink. the exit door on […] the first floor would not close & the wind kept blowing the door open throughout the weekend. The coffee bar was nice but the breakfasts have been better. For the money it is a poor value. I have noticed the staff has changed. It is sad to see this place go downhill. In the past I have been very happy with this hotel but 2 consecutive bad experiences have soured me. Read moreGenuine Hotels.com guest review
The only thing we didn't like its that there is no exhaust fan in the bathroom......other than that it was great & we will return! The beds were very comfortable & the staff was great!!Genuine Hotels.com guest review
"Great place to stay!"
We where lucky enough that our room was done when we got there, because we where 4 hours too early for check-in but was allowed to check in early. The Continental breakfast was awesome with many choices and everything was nice, fresh and warm. The whirlpool was great! Your housekeeper was great, we always had clean towels.Genuine Expedia guest review
"pottsville country inn"
I have stayed at many hotels in my day this place was great times ten. service, staff, breakfast all wonderfulGenuine Hotels.com guest review
"a quiet place with a beautiful view"
I like the location of this hotel, it may be a little out of the way but the view is beautiful and it is restful. I saw employees painting and the exercise room has new equipment, the breakfast was very good. this place is very cozy and the staff is very hospitable.Genuine Hotels.com guest review
I spent one evening in the hotel. It is one of the best hotels in the area. It is fairly new and clean. The staff was friendly and helpful. They had a small exercise room with new equipment and a simple swimming pool. It is right off the highway, but a little tricky to find using my GPS. I would recommend it for future visitors.Genuine Hotels.com guest review
"Will Stay Again!"
We stayed for one night, and we were very comfortable. The pool and whirlpool were great. We will be staying there again.Genuine Expedia guest review
"WOULD USE AGAIN"
EASY TO FIND, CLOSE TO ROUTE WE WERE USING.Genuine Expedia guest review
"Do not allow smoking near the entrance"
People who gather to smoke at the front entrance do so loudly and without concern for the pollution of the air and the disturbing noises for those who occupy rooms at the front of the building. Smoking needs to be prevented near any entrance and away from sleeping quarters. The hotel is pricey enough to have better quality eggs and bacon.Genuine Hotels.com guest review
Hvae sayed there before when I am in the area, great placeGenuine Hotels.com guest review
The customer service was not very good. On my recent stay August 31, 2011, in the afternoon (around 4 pm), there was a male desk clerk who was deliberately rude and obnoxious. The bed linens had a definite odor, especially the pillows. I would not stay at this hotel again.Genuine Hotels.com guest review
"Nice hotel in the middle of nowhere"
I was surprised that this hotel was in the middle of nowhere. The address was Pottsville, but it is not in the city. My GPS couldn't find this hotel, fortunately I did find it on my own. The staff was very friendly and although there is no restaurant, the clerk was able to recommend a good restaurant 5 miles away that offers a discount to the hotel's […] guests. Free internet in the room is always a plus for me. Read moreGenuine Hotels.com guest review
"Love That Pool"
Lovely hotel, with big sized, clean rooms. The bathroom is also big, and modern, and bright. The tel in clean through and through. I love the fact that they offer hot breakfast, because there isn't a food store around for miles, literally! The pool is great, especially after coming back from traveling. The weight room needs some weights, and a couple […] of other things. But for me that wasn't a problem at all. Parking was plentiful, and spacious, even when the hotel was fully booked. They also have really yummy cookies in the afternoon, near the computer, which one can use, at no cost. Also, the hotel is covered with free WiFi, which I took full advantage of. There is also cabling in the room for computer use. Overall, this hotel bangs!!! I will stay here again, next year. Read moreGenuine Expedia guest review
"not gps friendly"
this hotel was not gps friendly and we had to call them (thank god we had the number) for directions. You would think that when you book the hotel someone would mention that so you could print directions on how to get there instead of driving around in circles.Genuine Hotels.com guest review
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