"The "Grand" Peppermill"
The hotel has been renovated and a new stunning section has been added. My wife and I and friends, stayed in the new section a few years ago. The rooms were beautiful and very comfortable. The exterior has been changed and has a "grand" appearance that is very impressive. However, since my last stay in the original hotel section over 12 years ago, […] not much has been done to the interior. The rooms look the same with too much clutter (5 lamps and a large chair stuffed between the window and dresser). The rooms were clean but had an odor of old furnishings. The staff was very friendly,helpful and dressed well. They all smiled when talking to me. The food was very good (especially the buffet). Overall, I enjoyed my stay and will stay at the hotel again when I visit Reno. Read moreGenuine Hotels.com guest review
"Wonderful stay at the peppermill"
The room was great. Very comfortable. Almost a 5 star hotel except for people hitting you up for money! I think the hotel security should monitor more that kind of activity.Genuine Hotels.com guest review
We decided to stay at the Peppermill because of the price and it was a pretty good value, but these hotels that charge resort fees in addition to the advertised prices are a bit misleading because there are many hotels out there that are probably as good or better once the resort fee is incorporated. That being said, I would probably stay again at the […] same rate. Another thing to note is the bargain rooms are quite a distance from parking and the casino which may be significant for those needing assistance with walking longer distances especially with luggage. There are quite a number of restaurants available on location, but tend to be more upscale with decor, menu, and prices to match. This is a nice hotel which I would recommend more as a destination location more than a bargain hotel which was what I was looking for. All in all, it did offer a good value. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Great stay for business trip"
Great stay! Hotel has so much to offer, especially when your stuck for a business trip everything is available in one hotel. comfortable clean rooms, excellent selection of restaurants, plenty of options for gaming, and a few bars to sit and visit with others. I will be BackGenuine Hotels.com guest review
So disappointed. Has always been our favorite place to stay. Not anymore! We had a Tuscany room reserved. But since we went through *3rd* party billing. We were told they were all gone at 11:00am and on a monday! Never again will we stay there!!Genuine Hotels.com guest review
Had a blast!!! Very convenient... Not much on hand as far as water or minifridge or microwave but very nice and clean... Mini mart across the street... I'd stay there again no problem!!!Genuine Hotels.com guest review
"The diamond amidst the coal."
I really didn't care for Reno. Staying here was the exception to my disappointment. Dining at Bimini is phenomenal!Genuine Hotels.com guest review
"Best affordable luxury hotel"
It was greatGenuine Hotels.com guest review
"time for a remodel!!!"
Room was a little beat up not enough pillows and they had a hole in the wall barrely hidden by a cabinet that was once used for a sink so you could smell a septic odor.Genuine Hotels.com guest review
We found food and trash on the floor. Our neighbors played their music and television so loud we couldn't hear ourselves talk. I doubt we will ever stay there again.Genuine Hotels.com guest review
"Good and clean for one night"
Comfortable and large room. Tuscan decor over the top and too many plastic plants all over the hotel. I bit cheezy but convenient and confortable for one night.Genuine Hotels.com guest review
"Hotel ok, high priced."
Hotel ok, high priced.Genuine Hotels.com guest review
"winning in reno"
Hotel has everything you need from a variety of restaurants to golf, New night club, movies and most importantly loose slots. When selecting your room make sure you select the deluxe room if you need microwave and refrigerator. The booking process makes it look like you are getting a room in the summit section when you are not. Had to upgrade from my […] selection. Read moreGenuine Hotels.com guest review
"Local get a way!"
Room was beautiful, was an awesome view!Genuine Hotels.com guest review
"It's always a pleasure to stay there."
We love the atmosphere of the rooms, and the beds are very comfortable.Genuine Hotels.com guest review
"Needs alot more Salt .."
Very confusing, cold, massive hotel. Even though the occupancy rate was not very high the front desk gave me a room a mile away from checkin. Smoking in casino was obnoxious and the best restaurant was very average.Genuine Hotels.com guest review
"not worth the stay"
It was very confusing trying to find my room...Genuine Hotels.com guest review
were put in the west wing in the hinterlands. Had to drag our suitcases up the steps. Bathroom lighting was inadequate.Genuine Hotels.com guest review
"Don't stay in the north tower"
I stayed in the north tower but on the 3rd floor. No view what so ever except of an ally. The chairs (to watch TV) were very uncomfortable. The room itself was very nice. Soft bed, but I could hear the TV from the room next door quite loudly. Very clean. This is the first time I've stayed here and will stay again, but will try the big tower then. The […] north tower 3rd floor was not that good. Read moreGenuine Hotels.com guest review
Everything was Fantastic!!Genuine Hotels.com guest review
Very comfortable room with a view of the mountains. Nice beds and very quiet. Any time we go to Reno we stay at the PeppermillGenuine Hotels.com guest review
Wonderful place!Genuine Hotels.com guest review
"Great place to stay"
This hotel is very nice! Strongly recomend the Tuscony Tower.Genuine Hotels.com guest review
"Not professional !"
I waited two hours for my room to be available. I was told that I would be given a text to let me know when the room would be ready and I never got one. It took three times to get the key go work. I had to keep going downstairs to get the key changed until security helped. After that, my boyfriend and I tried to go into the club and the security guy […] was rude and threaten to kick us out because we walked in and according to him "we ignored him." Another bad part was that our room was by the ice machine that woke us up at 5am!! I complained to the front desk and said i will receive an email to refund me a coupon for another stay and I am still waiting on it. Overall It might have been my bad luck but I dont recomend it Read moreGenuine Hotels.com guest review
"short & sweet"
It was a quick stay for a fly away and we will have a slightly longer stay on the return. Looking forward to itGenuine Hotels.com guest review
"Great customer service, even with problems"
Had some issues with the room being clean, but I'm sure this was an exception to the rule. The management apologized and promptly corrected the issues when notified of them.Genuine Hotels.com guest review
We traveled with a group of 10, 5 couples, we stayed at the peppermill tower, the rooms were very clean, i love the pillows. We would definetely stay here again!Genuine Hotels.com guest review
The temperature in the room was very hard to keep at a constant temperature; it was very cold next to the window. On our check out day, we were woken up by the sound of two shred-it trucks. My husband was asked about our stay when he was checking out and he mentioned this. The only comment by the front desk was "sorry". That was enough for me to say […] lets cross this hotel off of our list...they did not really care about our stay... Read moreGenuine Hotels.com guest review
"Don't bother--find someplace more interesting."
OK, but nothing special. Casino was boring. Added daily "resort fee" was annoying, especially since we didn't use any of the resort amenities. Also, the in room automatic snack service was disturbing. If you moved anything you got charged for it. We won't go there again.Genuine Hotels.com guest review
"Outstanding service and atmosphere"
I have stayed here many times for business and my experience is always the same, excellent! I am not a smoker, and very sensitive to smoke, but the ventilation system is so efficient, I am able to gamble and not be bothered by the smell of smoke. The staff is courteous and readily available if I need something. The pool is the main feature for me. I […] love how perfectly heated you have it. I will always stay at the Peppermill and recommend it to all my friends and family when they are visiting the Reno, NV area. Read moreGenuine Hotels.com guest review
Nice Room in The West Wing!Genuine Hotels.com guest review
"Best room ever!"
This was the best room I have ever stayed in. The bathroom was awesome! Very large and had a TV and telephone!! The room was beautifully decorated, comfortable and large. We stayed in the Tuscany Tower and I highly recommend it to everyone.Genuine Hotels.com guest review
"Tuscony Tower Greatest"
We stayed in the new Tuscony tower and it is very opulent and fabulous. Large bathrooms with extra immenities such as TV in bathroom, jetted tub, special lighting, large shower, special lighting. The room was great too.Genuine Hotels.com guest review
OutstandingGenuine Hotels.com guest review
This is our favorite resort we loved the rooms, pools, arcade for grand daughterror and restaurants!Genuine Hotels.com guest review
"World Championship X Games"
We were there for the World Championships for martial arts. We all had a good experience and the hotel was beautiful.Genuine Hotels.com guest review
"Only a two star for this hotel."
The hotel personnel were not friendly. They wanted to rush service and get the next person in line in order to make more money. The room was dirty and it seems that it had not been vacuumed for many days. I will not stay at this hotel again.Genuine Hotels.com guest review
"Back from Vegas, working weekend"
Got out of the airport, drove to the Peppermill. The Valet was right there to take my car and help me with luggage, and the Front Desk had me into my room in minutes. As I crawled into the best bed (of any hotel), turned on my flat screen T.V., and drifted off to sleep. You have many restraints to choose Breakfast, Lunch, or Dinner---with any type of […] food you crave. Read moreGenuine Hotels.com guest review
Stayed on the Tuscany floor which we always love ... this time the noise level was ridiculously loud. The bed was hard and uncomfortable and the pillow smelt. Bulbs out in the bathroom. Had a pot pie in the restaurant, the doe was uncooked, the chicken overcooked and hardly any vegetables and too salty. Very unhappy with our stay this time.Genuine Hotels.com guest review
Very nice hotel but we were immediately turned off when we checked into our room and found beer bottles in the bathroom and trash, the bed had been laid in and used towels on the floor! Moved to another room and we had key issues every time we went in or out! On the flip side, the staff tried their best to remedy issues, but it's hard after such a bad […] start! I might try it again, but I'd probably try someplace else first! Read moreGenuine Hotels.com guest review
very good customer service!!Genuine Hotels.com guest review
"solid glitzy n fun. nice upgrades"
If you look beyond the brightness n all the neon, it's a very solid hotel.Genuine Hotels.com guest review
"Remodeled way too long ago"
If you like a modern hotel or resort, don't stay here. One of the buildings or wings looks like it's never been remodeled, the Peppermill tower looks like it was remodeled in the eighties and the Tuscany Tower, the nineties. We even splurged and went for the Tuscany deluxe suite and it had a bad smell throughout and felt old. A stale, cigarette-like […] smell throughout the entire resort exists. We stayed for 3 nights and the maid only showed up on day 3. Also, the $17 resort fee is a bit steep since their WiFi is really slow and spotty. The pool is nice but it has a tower on all 4 sides, so the sun only shines at the pool at noon, or for about an hour a day, depending on time of year. Also, the area that this resort is located isn't near anything really. Read moreGenuine Hotels.com guest review
Everything was first class all the way. Every Peppermill employee that we had contact with was so helpful and pleasant. I would not want to stay any where else on a visit to Reno NV. My son was married in the chapel at the Peppermill and it could not have been more perfect. The minister met with my son and now daughter in law and the wedding was so […] personal and full of beautiful memories. Read moreGenuine Hotels.com guest review
"October in Reno"
In general the hotel was very nice but had a few quirks. Our room was in the North Tower. To get to the room we had to go up three floors, over the Skywalk and then carry our suitcases up nine stairs to reach the North Tower elevator. There was not even a ramp to roll the suitcases to the elevator. The furniture was too large for the room so there was […] not much space to move around the room and the bed was soft. But the room was clean, the service was good and the staff was helpful and friendly. The hotel was not in the downtown area but there was a bus stop directly across the street which made it easy to get around. Despite the quirks we would stay there again. Read moreGenuine Hotels.com guest review
a wounderful experience.Genuine Hotels.com guest review
Nice but the room looked a bit dirty and there wasnt much of a view.Genuine Hotels.com guest review
"Good example of a well run hotel"
I had problems with my AC and they quickly repaired it! Very responsive and clean. Would highly reccomend.Genuine Hotels.com guest review
"Read the fine print"
I reserved a two bed room. And got one bed. Reading the "preferences" on my confirmation shows this gem: :Non Smoking, 2 King Beds Please note: Preferences and requests cannot be guaranteed. Special requests are subject to availability upon check-in and may incur additional charges." Which meant my friend had to order a pull out bed, and I got to eat […] half of his room share. Very disappointed both in Hotels.com and the Peppermill, who seemed to enjoy my discomfort at check in and remind me "well that's what you get when you use third party agencies." EAD. Read moreGenuine Hotels.com guest review
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