"Upgrade to the Tuscany Tower to stay here!"
Stayed in the cheapest room, in the north tower, and it was bad. Like a Motel 6. Upgrade to the Tuscany Tower, is what everyone there told us. For the same price, the rooms are much nicer at Atlantis. I guess I'll need to upgrade to check out the better rooms? Everything else was great!Genuine Hotels.com guest review
We had a wonderful time. When we showed up to check in they informed us they didn't have the room we requested. The lady at the front desk spoke with her supervisor and we're upgrade for no additional charge. We will definitely be back!Genuine Hotels.com guest review
"Perfect place for convention"
Awesome!!!Genuine Hotels.com guest review
"great Stay for 5 days!"
Great stay in the Tuscany Tower. The WIFI hardly worked though-and that is what you pay the "resort fee" for. But, all the staff was friendly and really nice. I would stay there again.Genuine Hotels.com guest review
"Had a blast"
Got a room with double beds for a night stay with family, the room is a bit small, and looks antique with the decor. Stayed at north tower-old building so its a little outdated. Have to cross the skywalk. The beds are comfortable. Bed sheet has a hole on it though. Bathroom is huge. Will stay here again, maybe in Tuscany tower.Genuine Hotels.com guest review
"Nice rooms, all else was a disappointment"
Pretty accomodations, they have done a great job with the decor but the service, everything from the initial screw up with the roses i spent 200.00 for my wifes bday( delivered to her in the hall way, late..) to the 90 room charge to wear her robe back up to the eoom after a 500.00 spa treatment. The staff was indifferent at best. We could spent 2 weeks […] in mexico for the money we spent here. The ammenities are here (except no HBO or Showtime ) but they can't back it with service. Read moreGenuine Hotels.com guest review
"Great Birthday Escape!"
What a wonderful getaway! Very romantic birthday retreat...never had to leave the hotel for the entire weekend, they had lovely restaurants and a beautiful spa! Plus the hotel room was so elegant!Genuine Hotels.com guest review
Excellent accommodations. We stayed in the Tuscany Tower on a non-smoking floor. The floor was quiet; it made us feel liked we're the only ones there. Loved all the living spaceand bathroom space.Genuine Hotels.com guest review
Decent, good place to stayGenuine Hotels.com guest review
It was a busy holiday it was new years and it was very busy, and the service surprisingly sucked they were rude non compliant and was short hand. I stay here at least 15 times a month and never not once had a issue but I must speak about this incident because I was shocked. Overall they are the best hotel in reno matter of fact it makes reno really […] but this inparticular stay was horrible. Read moreGenuine Hotels.com guest review
"? Clean bedding and elevator rooms"
My main concern is the bedding. I don't think they change it for new guests; it didn't have a clean crisp smell. The next day I requested clean sheets---huge difference. And overall, the room was much cleaner!!!! And if you stay there, request rooms away from the elevator. The roller coaster noise is all night long.Genuine Hotels.com guest review
ON A SCALE OF 1-10 ... WOULD GIVE IT A 7-8Genuine Hotels.com guest review
"Smokey in Reno"
Stayed here while visiting family. Hotel is showing its age and the rooms are gaudy. Nonetheless, I would not mind staying there except that the cigarette smoke coming in from the casino is simply overwhelming. The no smoking rooms are OK, but just getting through the lobby or to restaurants is difficult without having to breathe smoke. They need to […] install a better ventilation system. No place for a non-smoker. Read moreGenuine Hotels.com guest review
"Clean and very nice"
The room was very nice and cleanGenuine Hotels.com guest review
"This hotel gives Reno a better name."
Really nice hotel. We didn't get the room we booked during the first night because we came in late, but were able to get it the following day. Bathroom in Tuscany tower was great. You can tell that the staff pay close attention to detail at this hotel. Hotel staff was also very nice.Genuine Hotels.com guest review
"1 more night"
1 night stay wasn't long enough.Genuine Hotels.com guest review
We were happy to get away for a night, not loving how many kids were at a casino. Wanted an adult get away without crying babies and toddlers. More on the parenting than what the hotel can do :) the buffet was especially overrun with a lot of crying babies. Maybe take your kids to a kid place, or get a babysitter, or don't go out, haha!Genuine Hotels.com guest review
"I can't find my room!"
The look location of my room was very bad I was right above the loading dock at five in the morning I was hearing trash bins pushed up and down the ramp doors closing. When I made my reservations I requested a view of the pool I had a view of the loading dock in parking lot.Genuine Hotels.com guest review
Great place with many things to do at the hotel. Layout is a little confusing but ask the staff and they will help. They have a great sportsbook, poker room, pool, rooms, beds, and parking. We enjoyed a boys trip and would do it again. They also have good comps so sign up for a players card if your going to gamble. Fireside lounge was also very rel […] axing. Read moreGenuine Hotels.com guest review
"Nice discount, a good stopover when traveling."
We stopped here while traveling from Las Vegas to Sonoma County over the Thanksgiving holiday. We found a deal through hotels.com and booked it right away. Check-in was easy and the staff was very friendly. Overall a solid place to stay with updated rooms. The drawbacks include: no microwave access in the rooms or elsewhere, a service fee for accessing […] the hotel. Read moreGenuine Hotels.com guest review
We stayed at the West Wing. Whenever we needed to get into the front desk, the gym, the spa or the buffet area, we needed to pass through a walkway outdoor. It has cover on top but it does not help much as the two days we stayed there was snowing and very windy. The walkway is short but it was troublesome for me as I was carrying a baby in my arms and […] holding a toddler in my hands. The overall hotel is okay but not the West Wing. We reserved the room through hotel.com for a double bed room, and Peppermill wouldn't grant us the double bed room saying that booking through Hotel.com has no guarantee for requests we made. They saved high demand rooms to quests who did the bookings through their own website. What a hassle. We family of four needed to squeeze in a king bed, and their rollaway bed was in a horrible condition and bad mattress. Their arcade center is nice with diversified games that fit different age. My three year old son and 18 months daughter were joyful there. They are at fair price and it was great that the coupon came with a free $10 token with $10 purchase. Read moreGenuine Hotels.com guest review
It was great for my entire family. I will stay at your Hotel again.Genuine Hotels.com guest review
"not the best experience."
I thought the hotel was large and very beutifull, but i had a rough begining when i registered to check in the reprosentaive that checked me and my family checked us to the north wing 2026 and gave us a key to the west wing. you can oly guess what happend next. and low and behold it seemed like the whole weekend was just like that.Genuine Hotels.com guest review
"Overnight stay at the Reno Peppermill Resort"
The hotel was nice - I was upgraded to a nicer room (in the Tuscany Tower/Double King suite) since the normal room was not available, so your room may not be the same quality. The hotel staff was friendly and the place was very clean. However, beware of the $15+tax "resort fee" that you have to pay (it is some sort of local fee that all resorts cha […] rge). Read moreGenuine Hotels.com guest review
"Family New year Getaway"
The place was so nice and perfect for our family. Check in associate was very courteous and professional. The only issue we had was our next door neighbor (room 613). They were so loud .Genuine Hotels.com guest review
Our stay for one night was great room was clean parking valet was nice easy access to casino Happy hour was kinda short and only Mon -Fri other than that lots of kids pool was packed with children we had our 16 yr old and she had fun at the pooloverall it was a nice stay for the priceGenuine Hotels.com guest review
"Worth the drive from Taheo!"
This stay was for our ski trip and we found it's very pleasant. The Peppermill is close to Venetian in Vegas in terms of style and luxuriousness. The room was clean and big. The only downside is that the parking space in garage was tight and it's hard to find space. Had to park outside sometime.Genuine Hotels.com guest review
Everything is great about this hotel. The only thing I didn't like is the room ventilation. The room/floor we stayed in is a non-smoking area but you can still smell the odor and scent of cigarette smoke coming out of the room vent wether the heater or air conditioning is ON. It's like you've never left the casino floor.Genuine Hotels.com guest review
This was my first time here and I was pleased with my overall experience, however the service at the casino was bad,it took them over an hour to offer me a drink even though I was spending good $$$ with them, I look very young maybe that was the issue and thought I wasn't going to tip.... guess again I'm a great tipper their lost.Genuine Hotels.com guest review
"General is good"
Wait too long for elevators, hotel should provide stairsGenuine Hotels.com guest review
Terrible from start to finish. The hotel check in was long and that should have been the first warning! The trek to the room included wrong directions on how to get to the room. The dinner was terrible- ordered the Xmas special and didn't receive half of the order after waiting forever. Sheets, bed spread, chairs, carpet were all stained. The tub had […] major chips, hot water came in spurts and the room smelled terrible- like dirty feet!! How can a hotel be run this way- one of the worst I have ever stayed in!! Read moreGenuine Hotels.com guest review
"Wait a lot of time for checking in and tiny room."
arrived at 6pm and our room was not ready till 7:45pm. when we arrived there, we were very tired but couldn't enter our room till 7:45pm. and the room was worst I've been ever. very tiny, not enough space, only one chair. and the wall was like paper so I could hear next room's TV sound clearly through the wall .Genuine Hotels.com guest review
Nice, comfortable room! Good buffet restaurant.Genuine Hotels.com guest review
"Wonderful hotel and ammenities"
Ate at 2 of the restaurants and also had room service. All were wonderful. Received a Reiki massage and enjoyed the spa for 6 hours after that which was well worth it. Used the pool, sauna, steam room, Jacuzzi, and felt totally relaxed and refreshed. Bring your own pillow, because the pillows although look full, when putting your head on them, sink […] flat. Read moreGenuine Hotels.com guest review
"Good hotel with poor service"
Hotel is good. However service is very poor. Some examples of poor service. 1. I have a 1.5 year old naughty kid who likes to pull everything he sees. The hotel has the automatic billing option for the in-room snacks etc if you remove it from the tray for 45 seconds. I called room service and asked them to remove the tray and they said someone will […] come and remove it but no one turned up. 2. The beds were not well made the next day. In fact one of the beds looked like it was not made up at all. 3. The in-room coffee maker had coffee pods but no cream or sugar or stirrers the next day after service. 4. Late checkout. The hotel was not willing to give any late checkout option. Understand the hotel was booked but they were not willing to allow even a 15 min late checkout and the lady at the front desk was almost sounding rude. 5. Some of the towels had the stink of the Spa oil on them.looks like they don't clean the towels well enough. On the positive side, the hotel ambience and decor is very good. The lady who checked us in was very courteous. Read moreGenuine Hotels.com guest review
"Way too smoky in the casino."
Hotel room was very nice. We stayed in a grand suite. The spa tub in the room did not work initially. We called to have it fixed and the repair man came up pretty quickly, fixed the spa but only three out of the four jets worked. We also experienced a dripping above the bath a day later and reported it but nobody showed up to investigate that one. Overall, […] I guess the hotel could do with some upgrading but still pretty nice. The worst part about the hotel was the smokiness in the casino. Seemed to be much worse than other casinos we have visited. Could not stay more than 20 mins or so in the casino due to the smoke. Read moreGenuine Hotels.com guest review
Great staff. Beautiful room, casino, gym and pool. Buffet was good, but not great.Genuine Hotels.com guest review
"Great spa getaway!"
Booked the hotel for a spa getaway. Amazing spa! Room was nice and cozy, and all of the staff was very helpful and friendly!Genuine Hotels.com guest review
"Nice new tower - better to stay here than old Reno"
Decided to stay at Peppermill versus Atlantis. Booked a Tuscany Suite hoping for two queen beds but only received one king so they provided a roll-away at no charge which was the only negative. Kids (young) loved this hotel from the rooms which were very clean, to the food and of course they loved the arcade which is a great attraction with young kids. […] Did not try the pool but it looks great and we'll come back to give it a go. Gambling was also fun and the tables had low limits such as $5 craps. Overall highly recommended for families with young children, do not stay at the older part of Reno, pay a bit extra for a more upscale place, your family will thank you for it. Read moreGenuine Hotels.com guest review
"Great room for "entertaining.""
Room was great! I enjoyed it thoroughly!Genuine Hotels.com guest review
"no hot water"
enjoyed my stay but was very disappointed there was no hot water on Christmas morning, told it be hot in approx. one hour . waited till one pm. still no hot water. had to do with no shower. room was clean. a bit disappointed with front desk for not keeping me updated about hot water.Genuine Hotels.com guest review
Our family spent two nights during Christmas at Peppermill. This was our first time booking this hotel. Gorgeous hotel!! Everything is wonderful. The outside pool - kids' favorite; the food at Oceano--- adults' favorite. We'll choose this hotel for our future Reno trip.Genuine Hotels.com guest review
long wait to checkins, the shower broke, hot water issues, most restaurants close too early, cannot find a covered parking spot. Other than that, everything is ok.Genuine Hotels.com guest review
Nice stay. Will stay again.Genuine Hotels.com guest review
"Peppermill it good hotels for family trip"
We needed a place for one night of skiing. this was a little splurge for us. as usually we stay in motels and this was much fancier then our usual. it was great. the kids loved it. Hotel pool and hot-tub were great and also the restaurant on-premise (Biscotti) was pretty good and convenient. The kids really enjoyed the 80's Arcade and so did their dad... We […] would repeat if I stay in Reno. Read moreGenuine Hotels.com guest review
We booked 2 rooms at same type, but hotel gave us two seprate building's room, it takes 5 minutes walking to meet together, it's not good.Genuine Hotels.com guest review
"The room which was booked was not available!!"
From hotels.com I booked and paid for Tuscany Suite 2 King beds room. But, they said there was no room with 2 King beds and I had to use a rolling bed in 1 King bed room because of 3 famliy members. The rollingbed was quite poor condition and uncomfortable. I hope hotels.com needs to gurantee the type of room when it was booked.Genuine Hotels.com guest review
the coffee machine was so dirty , my room is T1515 .MY friends room is 1526 ,but when we be check in ,they write 1524 .6 and 4 almost can not see how different ,so we stay out side my room 1 hr and wait for security come to check us . not felt goodGenuine Hotels.com guest review
The hotel has poor design to get to the room, the room is small and the beds is small too. The worst part is the AC making loud noise very time it turn on making everyone cannot sleep. Peppermill should be scheme for selling this Motel grade room.Genuine Hotels.com guest review
"5 star resort"
Great service and very polite staffGenuine Hotels.com guest review
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