"spectacular rooms and pool area"
By far the best place we've stayed in Reno. Has a real Vegas feel. The rooms are really spectacular.Genuine Hotels.com guest review
I was placed in the west wing of the hotel which is the older part and not connected to the rest of the buildings. It's not very convenient to drag luggeage through the hotel up and down a handful of stairs, take 2 elevator rides then walk through the casino parking lot to get to your room.Genuine Hotels.com guest review
"elegant, classy, comfortable."
Will stay again. Tower room was excellent at a reasonable cost. Linens luxurious. Would suggest checking location of tower room to the elevators if you don't have the ability to walk comfortably.Genuine Hotels.com guest review
"Set your expectations low"
We were just passing through Reno and needed a bed to sleep in. We chose the Peppermill for its value and high ratings. My recommendation is to not expect too much from this. For us it served its purpose but I'm glad it was only for a night. Our room was clean enough though yellow carpeting and furnishings showed signs of staining. There was someone […] in the room above us and it seemed like we could head every move they made. The shower fixture was almost falling out of the wall. The staff were very friendly and helpful and the pool area was very nice but the room was kind of a dissapoint. Read moreGenuine Hotels.com guest review
"Hotel made good to us for problems"
Our arrival and stay at the hotel was fraught with problems, but the hotel was gracious about compensating us for the trouble. Overall the stay was enjoyable.Genuine Hotels.com guest review
Great time one of the better looking hotel and casino in renoGenuine Hotels.com guest review
Check-in & Check-out were speedy. Location convenient to airport, immediate surrounding area looked run-down. I had problems accessing the fitness center. My keys worked fine everywhere else except for the fitness center. I talked to Mike at front desk first to inform him of the situation. He cut me off & didn't want to hear the whole story. He issued […] me new keys, so I went to the fitness center immediately after that, both keys still didn't work. I went down to the front desk again & talked to Kevin. He had accused me of putting my keys too close to my phone (which was not the case). Then he said that he has no idea why they wouldn't work & that it had to have been something I did. I informed him that I had tried 4 keys & none of them had worked. I suggested that it may have to do with the card reader for the fitness center. He kept stating that it was my fault & not the fault of the card reader. “We don't have malfunctioning equipment." After much prompting, he told me to meet the engineer by the fitness center. Waited 10 minutes & he still hadn’t shown. Only ½ keys worked at that time. 1 hour later, both keys worked fine. They had 2-for-1 drink specials in the Fireside Lounge. Instead of waiting til I had ordered both drinks, they ran my credit card twice & charged me for both drinks. I stayed in the north wing & was assigned a room that was under the skywalk. I could hear everyone walking overhead my room (including their roller luggage) at all hours of the day & night. Read moreGenuine Hotels.com guest review
"So great, we extended in the first 20 minutes"
This was the best, most relaxing stay we've had in a very long time, and our first visit to Reno. While we only planned to stay for 1 night and get massages before heading back home to Oregon, we extended our stay in the first 20 minutes. We upgraded our room very easily at the hotel, and then decided we needed at LEAST 48 hours to enjoy everything. […] We were not disappointed. Great rooms, great service, great spa. We will be back!! Read moreGenuine Hotels.com guest review
Great stay and close to places to see.Genuine Hotels.com guest review
Two issues. Room reservation made in June for Sept. for a Deluxe 2 king bed suite was not available at check- in. Would had to change rooms after first night to get the desired suite. Bed was not comfortable. Service in the restaurants and food were great. Employees very pleasant.Genuine Hotels.com guest review
"Beautiful hotel, but rooms are lacking"
The Peppermill is an absolutely beautiful hotel itself, but the rooms leave something to be desired. First off, the air conditioner was very noisy, and secondly, the refrigerator was already fully stocked which left no room for our personal food or drinks. If you pick up anything out of the refrigerator for 45 seconds or more due to the sensors underneath […] the items, the hotel automatically charges you. They need to provide an extra refrigerator for the guests as most people eat out and have leftovers, or want to keep their drinks cold. Also, the room was very small, even with the two of us we were constantly bumping into each other. The condition of the room was okay, seemed to need some carpet cleaning but overall it was clean. The second day we stayed no one came to clean our room, and since there was no door hanger to hang to request room cleaning , we had to call the front desk which they promptly sent someone up. The hot tubs were extremely hot, way over the normal limit. The hot tubs were unbearable to the point we couldn't stay in them, they had to be at least 110 degress or more. I did enjoy the pools and lounges and the overall atmosphere of the hotel was great. The restaurants are very expensive, so we had to leave to go out to eat. It would be nice if they provided restaurants with more casual dining & cheaper costs for the guests. Their tray of snacks in the rooms also have sensors underneath them & the cost is ridiculous. Read moreGenuine Hotels.com guest review
They charged additional "resort fees" when I checked in +- $17/night. Dont forget to add that to the "deal" on Hotel.com. Other than that extra charge the resort is very good. Super clean rooms, great ammenitites and very good control of the nasty smoke smell (even in the casino where the soul-less burn non-stop). Great place for singles, groups and […] families too. Read moreGenuine Hotels.com guest review
We kinda good time just the air vent was all glod up ending with coughing watery eye nose all stuffed up other than that had good time at the Peppermillreno.Genuine Hotels.com guest review
"2 night stay"
Wife and I arrived at checkin time (3pm) but room not ready until after 5! Once we arrived in our room we discovered it had not been cleaned! We requested a new room, so they put us on the 5th floor with a view of the parking garage! We also got no comps and the staff was unapologetic. Peppermill used to be my favorite but I will never stay there a […] gain. Read moreGenuine Hotels.com guest review
"close to the airport"
Very good hotel with a lot of restaurant options on property. The rooms are pretty outdated for the price, and small bathrooms. Great casino!Genuine Hotels.com guest review
"Nice, Clean Comfortable"
Tim checked us into our room, he was friendly. He offered a room with a city view or mountain view, we chose the mountain view. The staff we encountered were nice and helpful. Our room was on the sixth floor, it had a flat screen TV, safe in the room and the bed was nice and comfortable. And the room was clean. The breakfast buffet was very good. I […] would stay at this location again Read moreGenuine Hotels.com guest review
Every thing was great!! But the snacks n drinks could be a couple dollars less..Genuine Hotels.com guest review
We had a great stay but to be honest, since we don't gamble & food was so expensive, I would have been just as happy in a Holiday Inn Express.Genuine Hotels.com guest review
"Excellent service, clean + hot tub"
I've stayed at the PM twice and both times it has been a positive experience. This time arrived post Burnng Man, exhausted, and the reception attendant (Tandy?) was so pleasant and accommodating and even managed to get me a room with a sauna shower, in addition to the Jacuzzi tub that I had booked for. Nice pool. Restaurants above average, but not […] spectacular. Read moreGenuine Hotels.com guest review
We love the Peppermill. We stay in around 50 hotels a year, and the Peppermill is great. We love the Steak House, one of the best in the world. No "have you dined with us before, this is our concept, the food is really fun" which you get in some so-called hip restaurants. Just great world class food and wine.Genuine Hotels.com guest review
We had a room in the North Tower. IT WAS HORRIBLE. The noise at night was non stop. There was a ramp outside of our building and all night long the employees were wheeling up and down trash can on wheels and talking. We didn't get any sleep at all. We paid $100 a night to never get sleep. After the room fee, resort fee and tax the $79 a night room became […] $100. Read moreGenuine Hotels.com guest review
I thought you had good facilities but your service really needs some improvement. One night of our stay we came home at 11 pm and wanted room service. We called at least 4 times and could never get them to answer even thought the operator was putting us thru to them. Finally I called again and asked for the Front Desk manager and when she transferred […] me to the Front Desk, the phone went to voice mail. needless to say, we never got room service. The Fireside Lounge is a great spot but you guys only have ONE waitress in there and she trys her best but drinks take 15 minutes to come. That was really bad service. Read moreGenuine Hotels.com guest review
"not as good as hoped"
This is not an hotel for the middle class. the hotels pays attention to how one is dressed, ie. the better you are dressed the faster, better response one gets. Also, if a manager notices that you are drunk and have one of the resorts ten -fifteen dollar drinks they also will do whatever you ask of them. I stayed there with my three kids. We got a hotel […] room with a broken t.v Never fixed during our stay. housekeeping threw away the food from a grocery store left in room. There is no fridge or microwave that you can use with out being charged. The meals at the resort restaurant are very pricey - for a family of five (kids only 10, 9, 7) had to get two of there big pizzas because one large only feed 3 people. A group of drunk socialites in front of me requested robes be sent to their room. Response " of course". me next in line when asking the same question " they are not available". The resort is an illogical maze of elevators and escalators to get to lobby, room, car, restaurants. From room had to elevator to main level, walk by two restaurants, pool, wedding chapel, go down escalator to get to front desk, more restaurants, outside, then go up an escalator to get to arcade and parking garage where you have to take elevator to get to your level. As a guest you are not allowed to handle luggage carts- ever. Bags get delivered to your room for a fee plus tip or you have to deal with the luggage on your own. Read moreGenuine Hotels.com guest review
Interesting!Genuine Hotels.com guest review
Great stay!! We really enjoyed our time at Peppermill. Our room and room was great.Genuine Hotels.com guest review
I was really tired. They said they upgraded me to a room with two double beds, I was by myself and wanted a king. There was also no tub, only shower. I was too tired to change my preferences. Also the room service prices were a bit absurd.Genuine Hotels.com guest review
"Extreme relaxation with style"
It was just the place for recuperation after a dusty week long adventure at burning man. The food was top notch, the pool clean and refreshing, the rooms relaxing and high class. The hotel staff was there to please. I won't stay anywhere else in Reno.Genuine Hotels.com guest review
"Peppermill, good and bad.."
The best bathrooms I have come across in a hotel. Very gaudy and spacious! We liked the rooms, but the managers were unfriendly at this last visit, and service is spotty. The food is really terrible - inedible prime rib sliders. Don't plan on eating much here! Internet service is very slow, too.Genuine Hotels.com guest review
"Nice hotel/casino, but don't expect much service."
It's probably one of the nicest casino/hotels in Reno, however I was pretty disappointed about the overall service. Housekeeping did NOT make our beds (only replaced shampoo and towels), our key stopped working multiple times and it was always a huge hassle getting a new key made (walk 10mins to lobby and back, wait in line for 10mins+ at reception). […] Some of the staff at reception were really nice, but others had a huge attitude, like it was somehow annoying them that our keys constantly stopped working (despite some staff telling us it was a common problem and multiple guests complained). Read moreGenuine Hotels.com guest review
Well, we stayed at this Hotel 4th of July weekend and again for Labor Day weekend. The Hotel is nice. However, my biggest beef is with the Valet and Bell desk. Their service is so bad that my party of 7 has decided that we will stay at Atlantis Hotel and Casino next time. They are so unprofessional, terrible attitudes and worst of all so disorganized. […] The only difference from 4th of July to this past weekend is that didn't loose our car this time. It just boggles my brain that this 4/5 star hotel would have such incompetent staff working in Valet/Bell Desk when those are the first people you see when arriving at the Hotel. For some reason once we received our room number, I went and had our car pulled back around because they had already parked it, when it did come 15mins later I gave the valet my ticket, he then tells me I can get a cart for you but I can't take it up to your room fine. Then we get a bell hop to load our luggage and I give him our room number, then we leave and go up to our room(T1127). I then wait for 1 1/2 for our luggage but it still hasn't arrive. So, I call the bell desk and the gentleman was so rude. He said well we need you tell us what room to deliver the luggage to. I then say, I was standing with my luggage as the kid loaded it onto the cart and I gave him my room number, I even watched him write it on the claim ticket. Anyway, it's just so frustrating. To make a long story short we received our luggage 2 1/2 hrs later. Read moreGenuine Hotels.com guest review
the customer service was excellent. the room was good it was a non-smoking room but still smelled of cigarettes. but was clean and accommodating. the only complaint i have is that there should be a kid pool area or at least the hot tubs should be more for adults. it was almost impossible to relax in the hot tubs due to the over whelming amount of kids […] that were jumping in and out of the pool and into the hot tub. the ages were very young and over capacity at times. Read moreGenuine Hotels.com guest review
It was amazingGenuine Hotels.com guest review
great hotel.Genuine Hotels.com guest review
"All in one resort"
I was very pleasantly surprised with how nice the hotel was. My room was No. 545 and beautiful. Had a great view of the pool, which was awesome looking. Unfortunately, was in town for family event, so I didn't get to use the pool or hang out and sunbathe. My only disappointment was the fact the room didn't have a refrigerator for one to put drinks or […] perishables, other than the one provided by the hotel fully stocked with expensive provisions. Also, most hotels provide Q-tips and cotton balls, which they didn't. Nothing too major since I brought my own ice chests and Q-tips, etc. The food was great and I loved the little boutiques on site. I'd definitely stay again just for R&R with friends or a romantic vacay. Read moreGenuine Hotels.com guest review
"Beautiful Reno experience"
You want 4-5 star go Peppermill! We stayed in the main tower and it was an awesome room. Booking on-line the rates rocked. We had a blast playing the different slots that were quite loose. Good food, awesome staff overall I give it a 10. Thanks for the hospitality see you soon.Genuine Hotels.com guest review
"Nicest Hotel In Reno, And one of my top 5 choices"
Very nice resort, Super clean, room was very comfortable and spacious- We took the upgrade to Tuscany Suite. I usually don't like reno, but this hotel has changed my mind! Will be a return customer!!Genuine Hotels.com guest review
"Very Friendly And Helpful Staff! Beautiful Hotel!"
Fantastic stay!!! Highly recommended hotel! Friendly staff, clean rooms, restaurants were great! Once you are here you have no need to leave!Genuine Hotels.com guest review
"Complicated room access"
Our room was very clean, nicely appointed, comfortable, and stocked with quality personal care products. The staff were mostly extremely nice, except for the crabby lady at the coffee bar / muffin shop register. The only downside we encountered was the complicated access to our North Tower room - go up one elevator, go across a walkway, go down another […] elevator. Turns out it was faster and easier to exit the casino to the rear parking lot and go up one flight of stairs. Read moreGenuine Hotels.com guest review
"Great place to stay"
Great place, awesome pool area. Great location easy to get around the Reno area. Spent the weekend playing golf and going to the Best of the West BBQ eventGenuine Hotels.com guest review
"low cost luxury"
Comfortable beds, nice big room, lovely pools. Good pizza from Biscotti's. Very good for the money.Genuine Hotels.com guest review
"Nice hotel that gouges you on fees and food"
Nice hotel, but additional $16 fee per room in addition to taxes? The restaurants all close at 10pm with the exception of one. The food t this place was mediocre and expensive. Well cocktails were $9!!!!! I was surprised that in a second rate gambling town they were trying be be like Monaco or Vegas. Also- the mini bar and snack tray have sensors that […] charge your room if you pick anything up. I had looked at the snacks, but them back on the tray and was charged 25 dollars. I had to argue to get this charge waved. They didn't mentioned I had additional expenses, I asked for a detailed receipt and they grudgingly gave it to me. If you don't pay attention or have children you could rack up a hundred dollar mini bar bill and never know it even if nothing was consumed... Read moreGenuine Hotels.com guest review
We liked everything except for the hidden "resort fee".Genuine Hotels.com guest review
Our room was very noisy due to he closeness of the staff entrances and the workrooms. Staff great. Room great, Noise level only drawback and we were on the parking lot side, N.Genuine Hotels.com guest review
Everything was perfect. Except the Mai cleaner it wasn't good.Genuine Hotels.com guest review
"Close to airport"
Very pleasantGenuine Hotels.com guest review
Super hotel with great restaurants and bar/lounges. Reasonable min table games too.Genuine Hotels.com guest review
"Pool use fee"
Our stay in August was interrupted by a wind storm. Unfortunately, the young leader managing the $16.00 a day pool use determined that all people needed to exit the pool, and then closed the pool area for lounging. Seemed like a really extreme call. The extra fee should have been removed from our bill as we were unable to use the "resort's" resort […] fee! Read moreGenuine Hotels.com guest review
"Don't Let The Outside Fool You"
Driving up to the Peppermill I was honestly scared. It looked dated and really old. The whole family was concerned I had picked a bad hotel. Once inside though it was a different story! Don't let the outside fool you!!! The inside was great! Our room was a double king Tuscany suite in the newer part of the hotel. It was great! The bathroom was massive! […] The kids (and I) especially loved the double heads in the shower and the television in the bathroom. LOL!!! Kesha at the front desk was exceptional!! What amazing customer service skills! That girl deserves a raise. The pool area was wonderful. We had a terrific time at the Peppermill and would definitely stay again. Read moreGenuine Hotels.com guest review
"Nice hotel in Reno"
Stayed here in August 2014 for one night traveling thru Reno area. Great room and hotel! We were in the Tuscany tower and I would definitely suggest staying in this tower as the rooms are much nicer.Genuine Hotels.com guest review
One of the gaudiest rooms I have ever seen. Even though we were on a non-smoking floor, the room reeked of smoke. There are better options available.Genuine Hotels.com guest review
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