"The Tuscany Tower is Great"
We upgraded to the Tuscany Tower suites, which were extremely nice. We were very happy with the choice. I would recommend this hotel and would return if the occasion presents itself.Genuine Hotels.com guest review
"Love the Peppermill"
As always, it's a fantastic spot to rest and relax before my big work event. The rooms are comfortable, great sheets, giant tub, plenty of seating, and the air conditioning works well. I always splurge for the Tuscany Tower.Genuine Hotels.com guest review
I was a little disappointed that I spent SO much money to have a romantic getaway (In the Tuscany Tower) with my partner and people let their children run, screaming up and down the halls until 11:30p Complained to the front desk BUT they told me that security will have to deal with it when they get a chance........... I guess they were TOO busy because […] I had to listen to it for hours. Turned out to be a real mood killer NOT to mention an annoyance. Next time, I'll save my money AND stay home where I know I won't be hearing children running around and screaming at all hours of the night Read moreGenuine Hotels.com guest review
Room overlooked loading dockGenuine Hotels.com guest review
"My suitcases - my Rooms 2033 & 2035"
I was very upset with the acutual layout of the rooms and the ability to reach each room was a "night-mare" since we had suitcases and business display. What's with the stairs? This will be questionable in returning...Can I get to my room with suitcases in hands or can I leave with suitcases in hand????Genuine Hotels.com guest review
"Nice views, very good dining"
Room well-appointed. Nice city views from Peppermill Tower. Upgraded suite spacious, but bathrooms do not wow the guest as they do at Tuscany Tower. A 20-minute wait to check in around 4 p.m. ... not ideal. All staff friendly and helpful. Biscotti's breakfasts never fail to delight and satisfy.Genuine Hotels.com guest review
I enjoyed staying there, but wish I had a better viewer. My kids loved the pool, just wish that were more entertainment for kids.Genuine Hotels.com guest review
"love this place"
I travel to Reno alot and have stayed at all the big hotels. This is without a doubt my favorite. Not only the best in Reno but one of my favorite hotels in the country.Genuine Hotels.com guest review
Mini stay cation. Pool area looks like you're in Italy. Room had a great view and was clean and we'll kept. Close to everything. We've stayed in other hotels around town but I think this is our favorite.Genuine Hotels.com guest review
Me & my sister had a fabulous time. OMG the Spa was awesome. We are planning our next trip.Genuine Hotels.com guest review
"Lovely hotel - expensive food"
We got a free upgrade, which is always a bonus. Our room was clean and comfortable. We had breakfast at the hotel twice--it was pricey at about $15 each, but delicious.Genuine Hotels.com guest review
"Room overlooking dumpster"
The hotel itself is large, impressive, and clean. The pool area is lovely; however, they ran out of pool towels. We waited a good hour, then had to run to our room to grab towels - a minor inconvenience. They never did replenish the area with clean towels. Our room was very small and poorly located (north tower). Instead of two queen beds as requested, […] we received two double beds. Very cramped as there were four of us in the room. Our "view" was the garbage area. At all hours, workers threw trash into the dumpster. The worst part was the dumpster was always open. Since we were only there one night (hence, probably the reason for that room), we put up with it and got out of there as soon as possible. Room 3011. Read moreGenuine Hotels.com guest review
We loved the Peppermill Hotel, its beautiful and fantastic restaurants and bars. It is a very lovely hotel. It is a great place to relax and unwind.Genuine Hotels.com guest review
"A little inconvenient as regards local Reno sites"
Stay was fine, however, I did not care for the "resort" fees being added to billing. Charge a little more and discontinue those added fees.Genuine Hotels.com guest review
Requested room was not availible. Upgrade was required.Genuine Hotels.com guest review
"Good family value"
Went for three nights with my wife and two adult children. This was a good base place for our visit of the Reno/Virginia City area. The room, restaurants and services were good to very good, but not exceptional for the price. On our next trip to the area, I will certainly consider returning at this resort, but I will also look at alternatives available […] at that time. Read moreGenuine Hotels.com guest review
"Peppermill Never Disappoints"
Great hotel, super clean and well-maintained.Genuine Hotels.com guest review
Need to ensure housekeeping cleans the all the glasses in the room and cleans the bathroom floor.Genuine Hotels.com guest review
Definitely great place to stay!!! my kids and I sleep so great.Genuine Hotels.com guest review
"Good but nitpicky details caused a damper"
Firstly I stayed in the North tower. Checking in was no problem but the room was hard to find even with verbal instructions. When we got into the room it was incredibly small. It was amazing they could even fit two doubles in there. The free wifi provided was terrible in the room, i got from 0-1 bar and it was jumpy so would disconnect a lot.The censor […] plates for snacks i feel were over stocked so there was a lot of risk in accidently hitting them and getting charged. The bathroom tile in the shower, one was cracked, a glass was dirty, and a towel in the tub didnt seem very sensible. There were definitley maintenance and cleanliness issues evident in the room itself. The bathroom size was great though and if the room could be similarly proportioned it would be a better stay. The price for my room was an okay price but considering how little i actually used the faucilities, i dont think it was worth it at all. I would stay here again with a lower price and maybe a different type of room if the deal was good enough, but for now i dont think ill be coming back for a while. Read moreGenuine Hotels.com guest review
Very nice quietGenuine Hotels.com guest review
"What was I thinking?"
I don't know why I though a casino resort could ever offer anything non-smoking. The kids and I were passing through to see a niece. I was really duped by the AAA 4-diamond rating and the online reviews. Cigarette smoke oozed from the hotel and could.be smelled from the parking garage before you even went in. The elevator, the halls, the rooms, the […] restaurants...the only reprieve was the pool area, but I think that's just because it WS 8:30 in the morning. I called the hotel before we arrived to make sure they could put us in a room that was as far away from smoking accommodations as possible because my son (asthmatic) and I are both allergic. I also expressed this need again when checking in. The first room given to us by the unfriendly desk agent was right on a corridor intersection after a ridiculously long trek through elevators and hallways --the air conditioner was on extra high when we walked in the room, but even with the air circulation, the smoke just permeated through everything. When I trekked back to the front deak, a new and equally unfriendly agent responded that that's the room they had left. Mind you, this room waa paid for upfront wirh special instructions. She loomed again and said I can put you in a completely separate building. At the time, I thought she was doing me a favor. It turns out we had to make another long trek and this time outside through a.corridor that smelled strongly of urine into a building that was clearly the oldest in the resort. The building and room were only SLIGHTLY less reeky and clearly tired and worn. What a horrible experience. If you like cigarette smoke, indifferent, unresponsive staff and urine-lined walkways, this is the place for you. Read moreGenuine Hotels.com guest review
"A fancy room for a modest price in Reno"
The room was very nice, and the bed was super comfortable (I prefer a little softer mattress). I was put in the tower which required a short walk across a "skyway." It was fine, but the only way in is still through the main lobby so you can't really park very close to your room. Beware of the minibar which is touch sensitive. If you pick up any item […] and fail to return it within a few seconds, you will be charged for it, even if you eventually put it back. But overall a good value and enjoyable stay. Read moreGenuine Hotels.com guest review
Everything was fine except for the 30 minute wait in line to check in and the 10 minute walk from room to car parked in the parking structure.Genuine Hotels.com guest review
"Final Destination Survivor"
Second time here..Love it even though we had a final destination moment at the pool...Had a wonderful wedding anniversary in a Grand Suite room. Can't wait to come back... Staff is always wonderfu...l;-)Genuine Hotels.com guest review
"A decent stay"
Overall the room was very clean. When we arrived at 3 to check in, the line was ridiculously long. There are 2 kiosks where you can self check in- this saved us easily an hour of standing in line. The only problem is that the kiosks are not well labeled. The hotel is very large so you may have to do some walking to get from one area to another; luckily […] we had a stroller for our toddler. The pool was nice but tons of kids. Read moreGenuine Hotels.com guest review
"hot august nite fun"
The spa was great for us girls. Thd guys loved the car show.Genuine Hotels.com guest review
I was disappointed when I checked in to find out i only had one bed when I clearly needed two beds nonsmoking. Also ice machine was broken for days before it was repaired.Genuine Hotels.com guest review
"Hot August Nights Part 2"
My stay was great had a few minor issues but all in all it was good. at the Cafe Milano it gets a little slow in the service at times but the staff try their best, check you glasses in the room, mine were not that clean.Genuine Hotels.com guest review
"not bad location"
They need one or two places for comfort food not all high end places to eatGenuine Hotels.com guest review
"A birthday getaway"
Even though it was quite busy because of hot August Nights, I thoroughly enjoyed my stay. I was comfortable. The beds were just right, and the Jacuzzi was awesome. The other areas of the hotel were pricey but overall a good experience.Genuine Hotels.com guest review
"Return trip from Vegas"
The rooms are super clean and the bed is awesome---very easy to sleep. Gave my car to Valet so I knew it would be safe for the night. The area is ok but the security is very high so you do not have to worry. The front desk clerk got me into my room very quickly.Genuine Hotels.com guest review
"Great overall, multi-purpose"
Happy with the overall experience. Room, gym, spa, casino and of course ease of parking.Genuine Hotels.com guest review
We landed at Reno International at 11:40 PM and were at the Peppermill by 12:10. Quick check in, great suite and service. Very enjoyable stay.Genuine Hotels.com guest review
Will start coming to Reno on business more often and have stayed at other hotels because of the offers that were given. Would love to get offers or deals sent to me each month and the Peppermill is where I will stay!Genuine Hotels.com guest review
Did not enjoy the room as I was stuffed in a far away wing. AC very noisy, bed not comfortable and pillows too big and hard. I will choose another place next time. Oceano restaurant was suprisingly good however.Genuine Hotels.com guest review
"Perfect for Romantic Getaway's"
The spa was awesome. Very relaxing.Genuine Hotels.com guest review
good hotelGenuine Hotels.com guest review
nice place to visitGenuine Hotels.com guest review
"not so good this time"
This was our third time staying at the peppermill. We will not be returning. The first room we had was all the way in the west wing and they were doing construction which was heard all through the night. We changed our room to the north wing which was much better. The bellman were wonderful in helping with our change. I have to give them kudos. We stayed […] for a few days and discovered that we are dine with Reno and decided thatvwe will stay in Lake Tahoe when we want to have a getaway. If you stay the towers that is your best bet. Read moreGenuine Hotels.com guest review
"Staff worthless unless gambling"
Phone was stolen from casino floor, security worthless, would not help without police, police would only take report online then "let you know". -650.00 Had to find secret door for security just to talk to someone who could guide me. I had to hire a taxi to go track down the thief fail -40.00. During his time I could not use the massage at the spa due […] to having to be my own detective. Spa would not refund un used massage. -100.00 , had to pay 10.00 to use the hotel scanner and printer to file police report. Grrrr. 800.00. Lost at hotel Read moreGenuine Hotels.com guest review
"I'll be back"
Nice hotel , I'll be back for sure. , for bussiness tripsGenuine Hotels.com guest review
My room was not that good when your view is the entire parking lot I also asked front desk for a room change and was told I would be charged extra for the inconvenience, what about my inconvenience? You guys really need to look at your help. They act like they're doing you a favor. Peppermill sucked for the money I spent there, never again. Happy Birthday […] to my wife, that's what they ruined. Do you need anymore reviews from me? No disgruntled customer here just truth. My vacation got ruined and that hurt. Read moreGenuine Hotels.com guest review
"Pepper leaves a bad taste"
The rooms were small, locations of the rooms were terrible my parents joined us on this trip with canes to use for walking made it impossible i to use the facilities at your hotel health club and casino, and yet get charged for the resort fee which was also over pricedGenuine Hotels.com guest review
"Peppermill Great- 2 blocks from Black Bear Diner!"
We dont gamble but enjoy this hotel as a family-friendly jump off stop en route to CA. Public Transit across the street brings us to the Kayaking and Arts in Downtown Reno. And best of all - a great Black Bear Diner is only a short walk from the Hotel. Many families and kids - and the hotel is at a remove from the casino. Be sure to request a non-smoking […] room. that's been or only problem with the hotel - sometimes the former patrons are smokers which is a drag. but the hotel is a great deal. and works for kids.. Read moreGenuine Hotels.com guest review
We were blown away by the comfort and high end feel to this facility. As seasoned travelers we never expected this sort of high end experience for the price. We are planning a family weekend at the Peppermill just to hang out and relax!Genuine Hotels.com guest review
"Great get away"
The room was like new well decorated and comfortable. We really enjoyed our stay in Reno and the hotel was a big part of that.Genuine Hotels.com guest review
We liked the hotel. We were extremely unhappy about the hidden resort fee which made our stay a lot more than we had anticipated.Genuine Hotels.com guest review
It was a very nice hotel, just a bit pricy for food. The pool, rooms, and service was amazing!! Looking foreword to going backGenuine Hotels.com guest review
"Was a place to rest my head while in Reno"
The hotel room was a bit small, stains in the shower and tub, and had an awful smell in the hallway walking to the room. I believe my room was the farthest possible distance from the Casino and the worst room in the building. Possibly reserved for people whom book thru expedia. On the bright side, the water was warm and the beds were clean and comfortable. […] For 70 + 20 resort fee, I would have much rather stayed at a holiday inn express which would have been a major upgrade. Read moreGenuine Hotels.com guest review
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