Location wad GREAT! Room was rather small. Staff awesome!Genuine Hotels.com guest review
"Go anywhere else....just not here"
The rate was consistent with 4 star hotels....the problem is this is a 1 star property. The beds are awful...saggy and weak. the room was so small the people in the separate full size beds could hold hands...I had to go outside the room to change my mind. I stay in NYC each week for 1-2 nights and I will never stay at this property again especially […] for the price Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for taking the time to share feedback and experience at Holiday Inn Express Fifth Avenue! I apologize that we were unable to meet your expectations during your most recent stay with us. We know you have many choices when staying in New York City so we thank you for choosing Holiday Inn Express Fifth Avenue.
"One day stay"
Staff was VERY helpful the whole stay. The room is overpriced but that was due to locationGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for the taking the time to tell us about your recent stay witrh us. We do hope to see you soon again. Have a great day!
"Clean Rooms in Great Location"
We went to NYC for a girls weekend getaway. We stayed in a 2 double bed room. The room was very small but comparable to other hotel rooms in the city. It was clean and looked updated. The beds were very comfortable. Also, the free breakfast offered was excellent. They offered pancakes, eggs, sausage and bacon, several pastries, oatmeal, cereal and […] fruit. The location was perfect. It's a few blocks from Times Square and Rockefeller Center. It's about a mile walk to Central Park. To get to other sites, like 9/11 memorial and Wall Street, you can take the subway or use the Uber app on your smartphone. It's a new taxi service that is cheaper than the yellow cabs and rather than hale a cab on the street, you use your phone to request one. Request one a few minutes before you want to leave. Use the code corie10 to get your first ride free. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue We are very happy to hear that you enjoyed your stay and took advantage of getting to see part of this great city. We hope to see you again soon. Have a great day.
"OK for 1 night"
Small room, good TV channel selection,breakfast plentiful and goodGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for taking the time to tell us about your stay. Have a great day.
Very impressed with the cleanliness and quietness of the hotel!Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue We are so glad to hear you had a great stay with us. Have a great day, we hope to see you soon.
This is an extremely small room. Customer service was OK, but not overly helpful.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for your honest feedback. We do hope to see you in the future again. Have nice day.
"Location, location, location..."
Fabulous location for getting around Manhattan, clean& comfortable rooms, and extremely impressive complementary breakfast service (which is a great deal considering the expensive breakfast options on this stretch of 5th Avenue!)Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for your feedback. We hope to see you again soon.
"I would recommend this hotel to anyone."
Excellent experience. Close to many sites. Breakfast was great. Staff very helpful.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for your great feedback and telling us about your experience with our property. Have a wonderful day and we hope to see you again very soon.
"Visit to the city"
Great location! Hotel is a little small but very clean. Breakfast spread was pretty good.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for your kind feedbakc. We are glad to hear you enjoyed your stay with us. Hope you visit us soon again. Have a great day!
"a little for a lot"
it was great, just a little expensive for the small room size... really paying for location on this one.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Dear george, Thank you for your feedback. We hope to see you soon again.
Last minute getaway. Hotel price and location were great. No problems at all.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Dear Guest, Thank you for sharing your feedback about our hotel with us. We hope to see you again soon.
GREAT location, walking distance to every spot. Staff VERY responsive and helpful, always with a smile!!Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Dear Maria, Thank you for your kind feedback, we hope we can see you again soon. Have great day.
"In need of an update and a good cleaning..."
I elected to stay at the Holiday Inn Express NYC 5th Avenue because 1 month prior, I had stayed at the Holiday Inn Express Wall St, and was completely satisfied with every aspect of my stay (it was newly renovated and absolutely immaculate). This time around - at the 5th Avenue location - things were MUCH different. The room was very outdated, the carpet […] was stained, the floors had debris on them - giving the appearance it hadn't been vacuumed in a while - and there was what appeared to be (for lack of a better term) a nasal crustacean on the bathroom wall. It felt dirty and I did not have a comfortable stay. This is certainly a case of 'you get what you pay for'. However, I do have to say the staff was friendly and responsive - the cable was not working properly in my room and within minutes of calling the front desk, someone was at my door and able to fix the issue. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue KT, Thank you for taking the time to share your feedback with us regarding your recent stay. Our rooms were recently refurbished as far as window treatments and carpet, I will ensure our Director ot Housekeeping inspects our newly placed carpets and clean where he deems it necessary. I truly hope you can come back to us and so we may provide you with the service we pride ourselves in. Once again thank you. Have a great day.
Very clean and comfortable. Room was small, but that is to be expected in NY.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for taking the time to tell us about your stay and your experience with us. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!
"i don't like the hotel experience at all"
the room is terribly small while the price is high.Genuine Hotels.com guest review
"Closed to the place we would to visit"
We recommend to our this hotel , I will be there next year tooGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank your for your feedback. We look forward to seeing you again . Have a great day.
The hotel is in an excellent location (very close to sightseeing and shopping). The staff was very friendly and helpful. The breakfast was great and much more than I expected!Genuine Hotels.com guest review
Small, but so are all NY hotels. Easy check in and out, and everything very clean. Nice staff and good location.Genuine Expedia guest review
The room was extremely small.. Not many options for the continental breakfast that they offer.Genuine Expedia guest review
"This is my " Go to " hotel for my NYC trips!"
Perfect location. perfect service, and perfectly comfortable!Genuine Hotels.com guest review
Stay at hotel was good. Room was good and clean. Front desk was also good.Genuine Expedia guest review
"Nice hotel close to Times Square"
I liked the hotel, but the first two days I had the rooms in the basement and they are too noisy and loud. The rest of the days on the 3rd floor were good.Genuine Expedia guest review
Great location in terms of Broadway and Central Park. Hotel room was clean and fresh smelling - and the king bed was comfortable. Breakfast had a nice variety .... And 24 hour coffee! Smallest hotel we have ever stayed at - but it did what we needed it to do!Genuine Expedia guest review
"Nice hotel close to Times Square"
Nice hotel, reasonably priced compared to other hotels in the area,and the location worked very well for us.Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for taking the time to complete a review for your most recent stay with us. We hope we can host your stay in the future once again.
"first night was a disaster"
The first night was awful. Room on first floor was so tiny my feet were hanging off the "King size" bed. the path to get to the bed area was only about 15 inches wide due to a bench and the dresser. The bathroom had hair in the sink and shower. Then at about 5 AM, they start setting up for breakfast and you can hear doors banging and carts moving around. […] They should have never put a room there on the first floor. It should been a closet area. The non-smoking room upstairs smelled like smoke badly. When the AC was turned down, it turned off and wouldn't go back on. When I informed the front desk about the AC problem, they were aware of an occasional issue where you need to unplug the unit to get it working again. While reserving the room, it shows a roll away bed is available. You couldn't even fit a cot next to the bed. Read moreGenuine Hotels.com guest review
"Nice hotel, excellent location."
We were very pleased with our stay. The staff was extremely helpful. They helped with any questions we had, directions around town and had an overall friendly attitude. Our room was a little small but it was just 2 of us and we were only there to sleep so that didn't really matter. Breakfast area was a little small but had many food options and was […] free so that was a huge benefit. Free wi-fi big plus. They provided luggage storage after we checked out. That gave us the opportunity to enjoy our New York experience with lugging our bags around. Read moreGenuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you so much for your review of our hotel. I'm really glad to hear that you enjoyed your stay with us. We always strive to put guests first and provide a warm and engaging service to all our guests. We would very much look forward to a future opportunity to welcome you back and deliver another excellent service. Thank you for staying at Holiday Inn Express Fifth Avenue!
Very nice hotel with reasonable prices. Great location! Would stay again.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for taking the time to complete a review of your recent stay with us. We hope to see you in the future again.
The staff was amazing! I left a polo dress in the closet by accident. I thought for sure that I would never get it back. We called the day after we checked out and the staff confirmed they had my dress and would ship out immediately. I received via fedex in two days. I was completely amazed. Breakfast was great also. We have stayed at this hotel many […] times before because location and value. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for this wonderful response and feedback! We know you have many choices when staying in New York City so we thank you for choosing Holiday Inn Express Fifth Avenue. I will absolutely share your awesome comments with our team members. Please let me know the next time you are planning a visit to NYC so that I can ensure another perfect stay!
"Nice clean hotel with great location"
Clean room with a very friendly staff. Room was a little tight for family of 4 that included 2 elementary school kids, but it was manageable.Genuine Expedia guest review
Overall our stay was nice, loved the breakfast menu. The only one thing is, I was in non smoking area but at night time the smoke of cigarette was coming through my door, that really disappointed us.Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for much for your feedback and I am sorry you had to experience smoke coming into your room eventhough we are a 100% non smoking hotel. We do hope we can host you in the future once again.
The location of the hotel between 5th And 6th Avenues makes it super easy to access Times Square, Radio City, and Grand Central (which is the gateway to the rest of NYC). Easy running distance to Central Park too which made for a great early morning running spot. The service is good, rooms are decent size and properly appointed and the complimentary […] breakfast has lots of options, which when traveling with a family helps get the day off to a great start and saves $$ and time. Overall this spot is a good value and I would definitely stay there again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue Thank you for this response and feedback! We know you have many choices when staying in New York City so we thank you for choosing Holiday Inn Express Fifth Avenue.
"feet hang off end of king size bed"
Not happy and will not ever stay again. We had king size bed and my feet were hanging off bed. I am 5' 10". My wife is only 5' 4" and she even had same problem when stretched out. Rediculous to call it a king. If I was over 6 foot I would of had to leave.Genuine Hotels.com guest review
clean and relatively comfortable for our family of four - room was clean and comfortable even if the beds were a little spongy.Genuine Expedia guest review
good hotel forGenuine Hotels.com guest review
Very conveniently located hotel, clean rooms, complimentary wi-fi.Genuine Expedia guest review
"Great value and location!"
The rooms are tiny, but you are getting a great deal for a clean, comfortable, safe room two blocks from Times Square that includes a fantastic breakfast. I would stay there again with no hesitation.Genuine Hotels.com guest review
We never had any issues-great front desk staff, very clean room, and perfect location!Genuine Expedia guest review
"Perfect price and location"
Staff were very helpful. Rooms were clean tho not roomy. Price was just right. Breakfast was a great treat including the hours of service. I have already told several people the name of and how we enjoyed the hotel and I will continue to do so.Genuine Expedia guest review
"We would go there again"
Because the hotel provided breakfast and in the room wifi, we chose it for its closeness to Times Square. Our goal for the 4 day stay was to see plays, and the hotel was well located for us to do that. It was also close to 5th Avenue and the shopping from 45th street up to 59th street.Genuine Expedia guest review
Very nice hotel. Great service and staff. Breakfast was good. Small area but we all managed. Very clean. Only drawback was the rooms were very small. Would stay here again.Genuine Hotels.com guest review
"The room was extremely small."
Our experience was good room was too small . Nice location and a good breakfast.Genuine Expedia guest review
The room was a bit small, but had everything we needed. Great location to get to Times Square and Rockefeller Center. We chose this hotel because of the luggage storage and breakfast. Worked out well for our short stay in NYC. Would stay there again.Genuine Hotels.com guest review
"Walking distance to most of Manhattan"
The rooms are small, but that's to be expected in NYC. For the price, was a great clean room, staff is friendly and helpful, good use of the space they have. There are bigger rooms in NYC, but not for anywhere near the price of the Holiday Inn Express. In the afforable range, there is no better. If you want the Plaza, you'll pay far moreGenuine Hotels.com guest review
The hotel is in a very convenient location, but because it's surrounded by restaurants the whole block smells horribly at night. The room was small, but clean and quiet. It smelled like mould when the AC unit was running. Only the cleaning lady was nice to us. I can't say the receptionists were rude, but they certainly made no effort to help me or my […] child. My family and I travel a lot and have never received worse service before. I selected Holiday Inn Express thinking I was going to get the same quality of service I've received in previous stays. I am definitely not staying at this hotel next time we visit New York. Read moreGenuine Hotels.com guest review
"Decent Hotel in great location"
As a business traveler this hotel met my needs by being in a good location with clean, comfortable rooms. The lobby was not great and the breakfast was so/so at best. The worst part was waiting for the elevator. I used the stairs since i was staying on the 2nd floor. This wasn't an option though for my colleague on the 8th floor. The wi-fi is free but […] spotty. The bathrooms and closet space were small, but fine for a short stay. the location between 5th and 6th Aves. on 45th street is ideal for both business and pleasure, while being far enough off of either main drag to have a relatively quiet stay. Read moreGenuine Expedia guest review
Staff was very helpful and accommodating.Genuine Hotels.com guest review
Nice location and staff was great. Room small and mattress seemed to have past its prime.Genuine Hotels.com guest review
The hotel needs vegetarian sausage or bacon.Genuine Hotels.com guest review
"Great place for a short trip"
Most hotel rooms are small in NYC, and this hotel worked perfectly for my 3 night stay for a business trip. Staff was very friendly, and the breakfast was reliable. The hotel lobby is rather small, and seemed a bit more crowded as they were painting during the trip. I would stay here again.Genuine Hotels.com guest review
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