All hotels in New York, New York, United States of America
1 room, 2 adults
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15 West 45th Street, New York, NY, 10036, United States of America, ‏‎855-239-9222
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3.9 / 5Good

Score breakdown (from 886 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    3.7
  • Condition
    3.8
  • Neighborhood
    4.3
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Breakfast was good.room was clean. Little bit noisy
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for your feedback. We hope to see you soon again. Have a great day!
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect location for NYC"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a perfect location for visiting NYC. It is three blocks from Times Square and two blocks from NBC studios. The space was perfect for two adults and a child. The staff was very helpful and friendly. I would definitely stay here again and recommend.
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you so much for your review of our hotel. I'm really glad to hear that you enjoyed your stay with us. We always strive to put guests first and provide a warm and engaging service to all our guests. We would very much look forward to a future opportunity to welcome you back and deliver another excellent service. Thank you for staying at Holiday Inn Express Fifth Avenue!
Other trip Nov 20, 2014
Kara
US
5.0 / 5Outstanding
"Great hotel in the center of it all."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Can't say anything bad about this place. Great location, comfortable room, great breakfast. Staff was more than helpful. We had a crummy courtyard view, but this turned into a super quiet sleeping environment, so it worked to our advantage. Space for breakfast was small, but we just took it back up to our room. No real issue, there. Hey, it's free breakfast. You don't get that in NYC. Would definitely recommend and stay again ourselves.
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for this wonderful response and feedback! We know you have many choices when staying in New York City so we thank you for choosing Holiday Inn Express Fifth Avenue. I will absolutely share your awesome comments with our team members. Please let me know the next time you are planning a visit to NYC so that I can ensure another perfect stay!
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"minivacation in the big apple"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location...friendly staff. the hotel was pleasantly furnished. After an initial placement in a room that was not yet cleaned, we were placed in a nice room. It was large enough for the two of us. Loved our King Bed! Breakfast was really good. Only problem was the shower's water pressure was on the low side. But I would stay here again tomorrow if money allowed me to go back! You cannot go wrong with staying here!
Genuine Expedia guest review
Other trip Nov 20, 2014
N
US
5.0 / 5Outstanding
"Nice hotel close to Times Square"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was within very good walking distance of Times Square, Central Park, and other NYC attractions. The room was small, but it was completely adequate for what we needed it for. Sleep! The staff was very friendly and helpful. Would recommend!
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for your feedback and sharing your experience regarding your recent stay with us. We hope we can host your stay again in the near future. Have a great day.
Other trip Nov 19, 2014
A Traveler
US
4.0 / 5Excellent
"Location, location, location..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fabulous location for getting around Manhattan, clean& comfortable rooms, and extremely impressive complementary breakfast service (which is a great deal considering the expensive breakfast options on this stretch of 5th Avenue!)
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for your feedback. We hope to see you again soon.
2 night family trip Nov 8, 2014
Christine
US
5.0 / 5Outstanding
"I would recommend this hotel to anyone."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent experience. Close to many sites. Breakfast was great. Staff very helpful.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for your great feedback and telling us about your experience with our property. Have a wonderful day and we hope to see you again very soon.
2 night trip with friends Nov 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Visit to the city"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location! Hotel is a little small but very clean. Breakfast spread was pretty good.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for your kind feedbakc. We are glad to hear you enjoyed your stay with us. Hope you visit us soon again. Have a great day!
2 night romance trip Nov 2, 2014
A Traveler
US
3.0 / 5Good
"a little for a lot"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
it was great, just a little expensive for the small room size... really paying for location on this one.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Dear george, Thank you for your feedback. We hope to see you soon again.
1 night romance trip Nov 1, 2014
george
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The rooms are small and the reception is so close to the dinner room that you can't enjoy the breakfast. The good point is the staff service. If you can spend more money go to other hotel.
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Dear Guest, Thank you for your honest feedback. We are glad to have had you as our guest. We hope you come back to NYC again.
Other trip Oct 26, 2014
A Traveler
US
4.0 / 5Excellent
"Liked it"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Last minute getaway. Hotel price and location were great. No problems at all.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Dear Guest, Thank you for sharing your feedback about our hotel with us. We hope to see you again soon.
1 night trip Oct 19, 2014
Joanne
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Holiday Inn Express Fifth Avenue is in a great location. Although the rooms are a little small, they are very clean and the bathrooms are nice with marble. The bedding is also nice. They include a breakfast that has lots of choices.
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for telling us about your stay. Have a great day, we hope to see you soon again so you may continue enjoying more of NYC!
Other trip Oct 15, 2014
Laurie
US
5.0 / 5Outstanding
"GREAT LOCATION!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
GREAT location, walking distance to every spot. Staff VERY responsive and helpful, always with a smile!!
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Dear Maria, Thank you for your kind feedback, we hope we can see you again soon. Have great day.
4 night family trip Oct 8, 2014
Maria
US
2.0 / 5Fair
"In need of an update and a good cleaning..."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
I elected to stay at the Holiday Inn Express NYC 5th Avenue because 1 month prior, I had stayed at the Holiday Inn Express Wall St, and was completely satisfied with every aspect of my stay (it was newly renovated and absolutely immaculate). This time around - at the 5th Avenue location - things were MUCH different. The room was very outdated, the carpet was stained, the floors had debris on them - giving the appearance it hadn't been vacuumed in a while - and there was what appeared to be (for lack of a better term) a nasal crustacean on the bathroom wall. It felt dirty and I did not have a comfortable stay. This is certainly a case of 'you get what you pay for'. However, I do have to say the staff was friendly and responsive - the cable was not working properly in my room and within minutes of calling the front desk, someone was at my door and able to fix the issue.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
KT, Thank you for taking the time to share your feedback with us regarding your recent stay. Our rooms were recently refurbished as far as window treatments and carpet, I will ensure our Director ot Housekeeping inspects our newly placed carpets and clean where he deems it necessary. I truly hope you can come back to us and so we may provide you with the service we pride ourselves in. Once again thank you. Have a great day.
2 night business trip Sep 29, 2014
KT
US
1.0 / 5Poor
"Warning - Do not stay here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The worst hotel I have ever been in. Staff was rude and unhelpful. Nothing worked (TV, Hotel Key Cards, etc.). Room extremely small, bathroom were dirty. Stay away.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean and comfortable. Room was small, but that is to be expected in NY.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for taking the time to tell us about your stay and your experience with us. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!
2 night business trip Sep 21, 2014
A Traveler
US
1.0 / 5Poor
"i don't like the hotel experience at all"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
the room is terribly small while the price is high.
Genuine Hotels.com guest review
1 night trip Sep 8, 2014
A Traveler
US
4.0 / 5Excellent
"Closed to the place we would to visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We recommend to our this hotel , I will be there next year too
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank your for your feedback. We look forward to seeing you again . Have a great day.
8 night trip Sep 4, 2014
Parviz Bagherzadeh
US
4.0 / 5Excellent
"Excellent Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is in an excellent location (very close to sightseeing and shopping). The staff was very friendly and helpful. The breakfast was great and much more than I expected!
Genuine Hotels.com guest review
3 night trip with friends Aug 21, 2014
Donna
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Small, but so are all NY hotels. Easy check in and out, and everything very clean. Nice staff and good location.
Genuine Expedia guest review
Other trip Aug 20, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room was extremely small.. Not many options for the continental breakfast that they offer.
Genuine Expedia guest review
Other trip Aug 19, 2014
A Traveler
US
5.0 / 5Outstanding
"This is my " Go to " hotel for my NYC trips!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location. perfect service, and perfectly comfortable!
Genuine Hotels.com guest review
3 night family trip Aug 12, 2014
Donna
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Stay at hotel was good. Room was good and clean. Front desk was also good.
Genuine Expedia guest review
Other trip Aug 17, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to Times Square"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I liked the hotel, but the first two days I had the rooms in the basement and they are too noisy and loud. The rest of the days on the 3rd floor were good.
Genuine Expedia guest review
Other trip Aug 11, 2014
Frank
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location in terms of Broadway and Central Park. Hotel room was clean and fresh smelling - and the king bed was comfortable. Breakfast had a nice variety .... And 24 hour coffee! Smallest hotel we have ever stayed at - but it did what we needed it to do!
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to Times Square"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, reasonably priced compared to other hotels in the area,and the location worked very well for us.
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for taking the time to complete a review for your most recent stay with us. We hope we can host your stay in the future once again.
Other trip Aug 3, 2014
Hickster
US
1.0 / 5Poor
"first night was a disaster"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The first night was awful. Room on first floor was so tiny my feet were hanging off the "King size" bed. the path to get to the bed area was only about 15 inches wide due to a bench and the dresser. The bathroom had hair in the sink and shower. Then at about 5 AM, they start setting up for breakfast and you can hear doors banging and carts moving around. They should have never put a room there on the first floor. It should been a closet area. The non-smoking room upstairs smelled like smoke badly. When the AC was turned down, it turned off and wouldn't go back on. When I informed the front desk about the AC problem, they were aware of an occasional issue where you need to unplug the unit to get it working again. While reserving the room, it shows a roll away bed is available. You couldn't even fit a cot next to the bed.
Genuine Hotels.com guest review
2 night trip Jul 27, 2014
Garrett
US
4.0 / 5Excellent
"Nice hotel, excellent location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were very pleased with our stay. The staff was extremely helpful. They helped with any questions we had, directions around town and had an overall friendly attitude. Our room was a little small but it was just 2 of us and we were only there to sleep so that didn't really matter. Breakfast area was a little small but had many food options and was free so that was a huge benefit. Free wi-fi big plus. They provided luggage storage after we checked out. That gave us the opportunity to enjoy our New York experience with lugging our bags around.
Genuine Expedia guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you so much for your review of our hotel. I'm really glad to hear that you enjoyed your stay with us. We always strive to put guests first and provide a warm and engaging service to all our guests. We would very much look forward to a future opportunity to welcome you back and deliver another excellent service. Thank you for staying at Holiday Inn Express Fifth Avenue!
Other trip Jul 31, 2014
Susan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel with reasonable prices. Great location! Would stay again.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for taking the time to complete a review of your recent stay with us. We hope to see you in the future again.
4 night family trip Jul 20, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was amazing! I left a polo dress in the closet by accident. I thought for sure that I would never get it back. We called the day after we checked out and the staff confirmed they had my dress and would ship out immediately. I received via fedex in two days. I was completely amazed. Breakfast was great also. We have stayed at this hotel many times before because location and value.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for this wonderful response and feedback! We know you have many choices when staying in New York City so we thank you for choosing Holiday Inn Express Fifth Avenue. I will absolutely share your awesome comments with our team members. Please let me know the next time you are planning a visit to NYC so that I can ensure another perfect stay!
1 night trip Jul 20, 2014
Darlene
US
4.0 / 5Excellent
"Nice clean hotel with great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Clean room with a very friendly staff. Room was a little tight for family of 4 that included 2 elementary school kids, but it was manageable.
Genuine Expedia guest review
Other trip Jul 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall our stay was nice, loved the breakfast menu. The only one thing is, I was in non smoking area but at night time the smoke of cigarette was coming through my door, that really disappointed us.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for much for your feedback and I am sorry you had to experience smoke coming into your room eventhough we are a 100% non smoking hotel. We do hope we can host you in the future once again.
1 night family trip Jul 20, 2014
poonam
US
3.0 / 5Good
"Good Choice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The location of the hotel between 5th And 6th Avenues makes it super easy to access Times Square, Radio City, and Grand Central (which is the gateway to the rest of NYC). Easy running distance to Central Park too which made for a great early morning running spot. The service is good, rooms are decent size and properly appointed and the complimentary breakfast has lots of options, which when traveling with a family helps get the day off to a great start and saves $$ and time. Overall this spot is a good value and I would definitely stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express New York City Fifth Avenue
Thank you for this response and feedback! We know you have many choices when staying in New York City so we thank you for choosing Holiday Inn Express Fifth Avenue.
2 night family trip Jul 21, 2014
Rose City Traveller
US
2.0 / 5Fair
"feet hang off end of king size bed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
Not happy and will not ever stay again. We had king size bed and my feet were hanging off bed. I am 5' 10". My wife is only 5' 4" and she even had same problem when stretched out. Rediculous to call it a king. If I was over 6 foot I would of had to leave.
Genuine Hotels.com guest review
1 night trip Jul 21, 2014
Charlie
US
3.0 / 5Good
"great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
clean and relatively comfortable for our family of four - room was clean and comfortable even if the beds were a little spongy.
Genuine Expedia guest review
Other trip Jul 24, 2014
A Traveler
US
4.0 / 5Excellent
"good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
good hotel for
Genuine Hotels.com guest review
1 night trip with friends Jul 7, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very conveniently located hotel, clean rooms, complimentary wi-fi.
Genuine Expedia guest review
Other trip Jul 22, 2014
Dmitry
US
5.0 / 5Outstanding
"Great value and location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are tiny, but you are getting a great deal for a clean, comfortable, safe room two blocks from Times Square that includes a fantastic breakfast. I would stay there again with no hesitation.
Genuine Hotels.com guest review
1 night romance trip Jul 19, 2014
Sarah
US
5.0 / 5Outstanding
"Perfect location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We never had any issues-great front desk staff, very clean room, and perfect location!
Genuine Expedia guest review
Other trip Jul 21, 2014
JM
US
5.0 / 5Outstanding
"Perfect price and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Staff were very helpful. Rooms were clean tho not roomy. Price was just right. Breakfast was a great treat including the hours of service. I have already told several people the name of and how we enjoyed the hotel and I will continue to do so.
Genuine Expedia guest review
Other trip Jul 10, 2014
Pam
US
4.0 / 5Excellent
"We would go there again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Because the hotel provided breakfast and in the room wifi, we chose it for its closeness to Times Square. Our goal for the 4 day stay was to see plays, and the hotel was well located for us to do that. It was also close to 5th Avenue and the shopping from 45th street up to 59th street.
Genuine Expedia guest review
Other trip Jul 10, 2014
ehjay
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice hotel. Great service and staff. Breakfast was good. Small area but we all managed. Very clean. Only drawback was the rooms were very small. Would stay here again.
Genuine Hotels.com guest review
4 night family trip Jun 26, 2014
A Traveler
US
3.0 / 5Good
"The room was extremely small."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Our experience was good room was too small . Nice location and a good breakfast.
Genuine Expedia guest review
Other trip Jul 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was a bit small, but had everything we needed. Great location to get to Times Square and Rockefeller Center. We chose this hotel because of the luggage storage and breakfast. Worked out well for our short stay in NYC. Would stay there again.
Genuine Hotels.com guest review
2 night trip Jun 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Walking distance to most of Manhattan"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are small, but that's to be expected in NYC. For the price, was a great clean room, staff is friendly and helpful, good use of the space they have. There are bigger rooms in NYC, but not for anywhere near the price of the Holiday Inn Express. In the afforable range, there is no better. If you want the Plaza, you'll pay far more
Genuine Hotels.com guest review
1 night family trip Jun 22, 2014
Bob
US
2.0 / 5Fair
"Poor service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel is in a very convenient location, but because it's surrounded by restaurants the whole block smells horribly at night. The room was small, but clean and quiet. It smelled like mould when the AC unit was running. Only the cleaning lady was nice to us. I can't say the receptionists were rude, but they certainly made no effort to help me or my child. My family and I travel a lot and have never received worse service before. I selected Holiday Inn Express thinking I was going to get the same quality of service I've received in previous stays. I am definitely not staying at this hotel next time we visit New York.
Genuine Hotels.com guest review
3 night family trip Jun 21, 2014
J.M.
US
3.0 / 5Good
"Decent Hotel in great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
As a business traveler this hotel met my needs by being in a good location with clean, comfortable rooms. The lobby was not great and the breakfast was so/so at best. The worst part was waiting for the elevator. I used the stairs since i was staying on the 2nd floor. This wasn't an option though for my colleague on the 8th floor. The wi-fi is free but spotty. The bathrooms and closet space were small, but fine for a short stay. the location between 5th and 6th Aves. on 45th street is ideal for both business and pleasure, while being far enough off of either main drag to have a relatively quiet stay.
Genuine Expedia guest review
Other trip Jun 26, 2014
Ken
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very helpful and accommodating.
Genuine Hotels.com guest review
1 night trip with friends Jun 17, 2014
rlcanova
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice location and staff was great. Room small and mattress seemed to have past its prime.
Genuine Hotels.com guest review
1 night trip Jun 13, 2014
A Traveler
US
4.0 / 5Excellent
"Fantastic service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel needs vegetarian sausage or bacon.
Genuine Hotels.com guest review
1 night trip with friends Jun 9, 2014
Tony
US
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