"Crowne Plaza Chicago - Metro, not Avenue"
Having 2 Crowne Plaza properties made it a bit confusing on arrival. The Avenue property is in a more luxurious neighborhood and about 1/3 more per night. The Metro property was very accommodating. The hotel is a short walk to the water taxi, which is very low cost and drops off at Michigan Ave and Chinatown. Across the street is an amazing grocery […] store with fresh squeezed/pressed juice. Starbucks a short walk away, Greektown for tasty variety of restaurants and a little longer walk to Johnnie's - amazingly inexpensive, local color diner where the breakfast was terrific. We stumbled on this hotel but we will stay here again on other trips. Read moreGenuine Hotels.com guest review
"Enjoyed our stay in Chicago"
While traveling by train from Michigan to Milwaukee we stayed at this hotel for just 1 night and found the location to be very good. and close to Union Station. The hotel was clean and the staff very helpful and friendly. Great experience here and we stay in a lot of hotels. They also seem to have the world's fastest elevator! I would definitely recommend […] this hotel to others. Read moreGenuine Hotels.com guest review
"home away from home"
I truly enjoyed my stay. I am from Chicago but moved south. So it was very refreshing to experience everything I missed about home. Friendly staff. Informative staff. Accommodating staff. I had to leave my automobile behind at the hotel while I traveled out of state even though I was not staying at the hotel more than one night. The staff answered with […] a no problem. I thank them and everyone that shaped my experience. Read moreGenuine Hotels.com guest review
"Great place to stay for United Center event"
Stayed at Crowne Plaza Chicago Metro mostly because of its close proximity to the United Center. I was attending a concert at that venue. It was also close to Union Station and that was also a plus for me. I chose to walk to and from United Center--it took about 20 minutes with pauses at shop windows and glances at local bars/restaurants menus. Considering […] the mob waiting for cabs after the concert and the long lines to get out of the parking lots, I am glad that walking back to my hotel was an option. The room was clean and quiet, the bed super comfortable and the wifi was free. All terrific things for me. The hotel exterior was a bit dingy and my window/balcony looked out to a grimy roof covering the entryway, but that would not deter me from staying at this hotel again. Also, this hotel has conveniences like Starbucks, a fresh market and Walgreens right across the street. Read moreGenuine Hotels.com guest review
"Very nice place"
I stayed two nights for a quick Chicago vacation. The hotel is nice, the room was clean and comfortable. Love the view from my room. It was also nice and quiet once you closed the balcony door. I could have laid in bed all day it was that nice. And the Eggexperience restaurant across the street is great for breakfast. I didn't eat in the hotel at all […] so can't review that. The location wasn't next to any major attractions, but they weren't far away by car. Read moreGenuine Hotels.com guest review
Very good for a quick stay!!Genuine Hotels.com guest review
"Great Greek Town location"
This hotel is a block and a half from Greek Town and its great restaurants.Genuine Hotels.com guest review
"Decent room, decent price"
Booked a room last minute easily, and it was small but comfortable. The room itself was clean and in good condition, but elsewhere (I.e. Carpet in halls) had stains and was worn. Staff was very friendly and helpful, although when I had asked originally if they could accommodate my daughters good allergies and told yes, I was very disappointed that once […] we got there that was not the case. Fortunately, Mariano's is across the street, and after 2 requests, we were able to have a fridge brought up. For families, be warned that the tv channel selection is extremely disappointing!!! Thank goodness we had a computer and could watch Netflix. Read moreGenuine Hotels.com guest review
"Awesome staff and great hotel"
I would like to praise the entire staff from the front desk to the cleaning crew. All of them were incredibly generous and genuinely cared. Thanks for a great stay.Genuine Expedia guest review
"Good price, nice hotel!"
A quick hop and jump from downtown. Nice location next to a couple breakfast places and restaurants. The hotel room was clean and very comfortable. Was built in 2006 so fairly modern look and feel.Genuine Expedia guest review
greatGenuine Hotels.com guest review
"Just passing through Chicago, but needing rest!"
Incredibly comfortable bed, so comfortable that I booked an extra night. The bathtub accommodated a great relaxing bubble-bath too, not something you can take anywhere.Genuine Hotels.com guest review
It was an amazing stayGenuine Hotels.com guest review
"Poor location/ neighborhood"
I did not feel safe walking around at 8 pm! The sun was basically Still out but I still couldn't walk around with out feeling threatened. Also my room was facing the outside so when we opened our windows and door to the outside a loud machine made noise and vapors. It was awful.Genuine Hotels.com guest review
"Perfect in every aspect but parking"
We reserved this hotel for a night and it did not specify we would get charged $40 a night for parking, because their complimentary parking lot was being remodeled. Thankfully, as we explained this to the front desk, the hotel staff told us they would take the charge off our account. Other than that, great, amazing, awesome, and all the other good things […] you could say of a hotel. Read moreGenuine Hotels.com guest review
Because I'm limited in characters I will say this. Though location and a few other things were positive, there were far more negatives that were significant. In comparing what I got for my money to what I got for my money in the Dells at the Kalahari, the Crowne came up really wanting. Would probably go somewhere else if I could get a similar deal on […] price, although, I regret not going to a different one for about $50 more. Read moreGenuine Hotels.com guest review
"Barry Gibb Concert"
Very nice and within walking distance of the United Center.Genuine Hotels.com guest review
The staying was ok..but the wifi connection was horrible... And there were no refrigator...microwave or a hairdryerGenuine Hotels.com guest review
Great place to stay in the city. The staff was FRIENDLY and EFFICIENT. A lot of great restaurants around and an easy walk to big attractions. Perfect for the price!Genuine Hotels.com guest review
Friendly staffGenuine Hotels.com guest review
Great location! Nice to be near so many great Greek restaurants. Beds are great!Genuine Hotels.com guest review
the hallways were very hot, the A / C in the room did not work, they came to fix it. It is too expensive hotel for charging the parking to the guests. $ 39 per dayGenuine Hotels.com guest review
Went for the weekend, great location, walked everywhere. Hotel quiet. Staff friendly and helpful. More than enough pillows, towels, toiletries, etc.Genuine Expedia guest review
Very friendly staff and nice location for walking into downtown shopping areas. The neighborhood is not particularly attractive and the hotel itself is a little run down, but it's clean and safe and the rooms are adequate. I would stay there again for a night. For a longer stay, or one in which I was going to spend a lot of time at the hotel, I'd upgrade. […] I was at the hotel to sleep and that's it. Read moreGenuine Hotels.com guest review
Great for UIC or Greektown!Genuine Hotels.com guest review
All was good. Parking was convenient. Rooms we're clean. Neighborhood was good for walking. Convenient to UIC.Genuine Hotels.com guest review
"Nice-but a couple of things"
The hotel was updated and nice. Staff were friendly and helpful. Restaurant and bar were conveniently adjacent to hotel...However, hotel is located next to a highway which presents a lot of noise. Entrance to hotel is hard to find and staff at entrance were a little confused and congested. Room was large and clean. Good pick for the price!Genuine Hotels.com guest review
Everything was great except for the pubes floating in the toilet. One flush and the problem was solved.Genuine Hotels.com guest review
Excellent hotelGenuine Hotels.com guest review
It was a very nice stay. A couple of my friends needed a little her away from home from our busy lifestyles; the stay helped us relax an enjoy ourselves nicely. Looking forward to another getaways.Genuine Hotels.com guest review
Great location in greek town and close to great late night food.Genuine Hotels.com guest review
I was disappointed that my credit card showed a $50 charge. When I called the hotel to enquire, they said it was for "incidentals" and that it would be refunded later. I used no "incidental" services.Genuine Hotels.com guest review
"Close to campus and Greek town!"
Enjoyed the convenience of highway access and proximity to the campus.Genuine Hotels.com guest review
"Great for short stays"
Enjoyed that the staff was easy going, attentive and vigilant. The hotel is located steps from Mariano's, a great grocery store, and many Greek restaurants. In a few years, this area will be the next big thing in the west loop. Great location and near the O'Hare line (train that gets you to O'Hare). Nice for short stays/weekend trips and very much within […] the budget. Read moreGenuine Hotels.com guest review
"Great Weekend Stay"
A group of 6 of us stayed for the weekend (1 suite, 2 2-bed rooms). Competitive prices, convenient location, and and great service. Pleasantly surprised when we walked out Sunday and the Greek parade was going on.Genuine Hotels.com guest review
"Perfect spot within walking distance of the UC"
Nice hotel. Great staff and great location. Saw the Blackhawks game and had a good time. I didn't think getting a bill for $39 to park in the hotel lot was too great but other than that I would recommend.Genuine Expedia guest review
"Great Hotel poor Parking"
Hotel was in excellent proximity to my conference site.Genuine Expedia guest review
"Convenient for downtown business."
Restaurant on site was very good.Genuine Hotels.com guest review
Unfortunately I did not have a good experience visiting Chicago and that influenced my rating of this hotel. From road tolls to hotel parking, everywhere I went during my stay it seemed people had their hands out for money. The hotel was okay, rooms are little small, and the elevator security system didn't always work right, but the front desk personnel […] were excellent, however, mandatory valet parking stinks. Read moreGenuine Hotels.com guest review
The updated bathroom was a plus. Huge mirror, plenty of light. The door having a crack in it from that is wide enough to see into the bathroom from the entry of the room is a bit disconcerting. The "hide the under part of the bed" drape had a huge tear in it and some of the towels were a bit frayed. The staff were warm and engaging, even though my […] roomie told me there was free continental breakfast. :) The heater outside the hotel entrance was also a welcome treat. Read moreGenuine Hotels.com guest review
"The location is well connected with buses"
It was a very nice experience.Genuine Hotels.com guest review
"great location, comfortable beds, friendly staff"
great coffee in the restaurant too.Genuine Hotels.com guest review
Nice clean rooms, and very good service, especially the person at front desk who handled our complaint in a very professional manner. We stayed in room 1715 right next to elevator shaft. It was terrible. It was so noisy all night, we were not able to get any sleep. In fact, instead of spending the day in the area, we packed up at 6:30am and returned […] to Rockford. To tired and discussed to spend any more time there. Not to mention a unhappy wife. That room should not be booked to anyone without notice of that constant noise. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Chicago Metro Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. We are never pleased to hear that our guests did not get a pleaseant sleep and will look at ways to minimize the noise issue that you incurred. I am very pleased to hear that our service levels were rated very highly by you though. Thank you again for your review and comments. We do hope you will consider staying with us again in the future.
Nice place to stay close to the blackhawks and the bulls games.Genuine Expedia guest review
"close to what we wanted to see."
We enjoyed it a lot. We will probably be back.Genuine Hotels.com guest review
"Couldn't have asked for better"
Our room didn't have the city view listed in the description, and valet parting was around $40, but the staff and comfort more than made up for it. Also, the shower heads are AWESOME! It was easy to catch a cab, and we weren't bothered about playing music or returning late. 10/10 would stay again.Genuine Hotels.com guest review
"Weekend in Chicago"
Came to Chicago for the St Patrick's Day parade. The hotel was easy to locate right off the highway. The view from our room on the 9th floor was beautiful, especially at nighttime. Valet service and bellhop were friendly and efficient. My favorite part of the hotel was the hotel bar. The bartenders were so nice and helpful. They even put a Flyers game […] on the TV for us! I would definitely go back to this hotel next time I visit Chicago. Read moreGenuine Hotels.com guest review
"Nice hotel in Greektown"
Comfortable with helpful and courteous staff. Only drawback ... breakfast in the attached restaurant is bland and a bit pricey.Genuine Expedia guest review
I was there for less than 12 hours. It was however, a very comfortable stay. I had breakfast ordered the night before and it was very punctual at 6 a.m.Genuine Hotels.com guest review
Great staff. Ran into a problem but it was resolved to our satisfaction.Genuine Hotels.com guest review
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