"Pool was filthy"
The pool was so dirty it was unusable. It was the sole reason we picked this location. Management could not be bothered to contact me despite my request. There was a one person desk clerk on duty at 8 pm. Will never use a Holiday Inn again.Genuine Expedia guest review
very goodGenuine Hotels.com guest review
"Clean, quiet and comfortable"
it met my three criteria which are clean, quiet and comfortable. It also had a refrigerator which was nice. The breakfast was above average and Lillie (I believe that was her name) kept everything full up until 9:00 a.m. A lot of times if you get down to breakfast just before it closes, there won't be much of anything. That was not the case here. Would […] certainly stay there again. Read moreGenuine Hotels.com guest review
"4 days with family in PA"
Great time! We spent time at dutch wonderland, and nearby. Also Hershey. It was close enough to everything and stores all around.Genuine Expedia guest review
"Touring Lancaster PA"
We arrived at the hotel at 330pm. The clerk said our room was ready. We went up, unpacked, relaxed. My wife and sister in law went shopping. We watched planet of the apes. We went to our show, ate at a resteraunt, went back to our room, had a good nights sleep. Next morning we checked out. After we checked out, we noticed we left something in the room. […] The clerk at the desk retrieved it for us. Now that is great customer service. If you are in Lancaster, stay at the Holiday Inn Express. Read moreGenuine Expedia guest review
"Nice hotel, close to everything"
Had a nice stay. Our check in was delayed, due to a full house the night before, so the staff was working overtime to get everyone in as soon as possible. We were able to sign our registration papers while we waited. It took a while to get our room, but we just went to get a bite to eat and explore a little. By the time we got back, the rooms were ready. […] Staff was very apologetic and the rooms were spotless and clean. Nice stay. Would stay again. They have a nice outdoor pool as well. Read moreGenuine Expedia guest review
"Good location - poor service"
Overall the stay was good but the toilet did not work and when reported it took an entire day to fix. My family was left without a toilet overnight.Genuine Hotels.com guest review
"Close to the sights"
Location of the hotel was ideal, was in the parking lot of the RockvaleOutlets,close to sight and sound theater, dutch wonderland. The hotel was clean and comfortable. Would stay again.Genuine Hotels.com guest review
"Location a Plus"
Our stay was very pleasant and the staff was friendly - Rooms were very clean and comfortable. Breakfast was a plus +++++ AAA..Genuine Hotels.com guest review
"Good location, but not great quality room."
The hotel was in the perfect location! The room had a terrible odor and was not in the greatest condition. The beds were very uncomfortable. We were very disappointed with the condition of the hotel. It was not very clean.Genuine Hotels.com guest review
"Nice hotel in the middle of outlet stores."
Everything was nice. One of the best breakfast I have had in a hotel of that price.Genuine Expedia guest review
"Nice hotel close to dutch wonderland."
My family is so happy to stay in this hotel. It is very close to the best attractions.Genuine Expedia guest review
"Worked for us."
We stayed 4 nights, had breakfast everyday. Staff was responsive, what little we needed help and had all the amenities we needed. Located close to Dutch Wonderland and many restaurants and attractions. We'd stay again.Genuine Expedia guest review
"Convenient for family vacation"
Good hotel, good price, great location! We are a family of four and this hotel was comfortable for a long weekend.Genuine Expedia guest review
"Great for visiting the American Music Theater"
We were able to walk to AMT and the Rockvale outlets. The room was large and comfortable, although it smelled a little too much like ammonia. The pool was clean and the young swimmers were happy. The front desk staff was nice, although when I asked about local restaurants, they only knew about Olive Garden and Ruby Tuesdays (HINT: go to the lovely Fireside […] about 4 miles away). The breakfast had much more variety than I expected, including yogurt and boiled eggs, small cheese omelets, and link sausage, fruit, juice and coffee. However, we were there at 8:30 during a sold-out Tuesday morning, and the woman filling the stations was very impatient with the families waiting in line for breakfast. They had let the omelets run out, and when someone politely asked about the sausages that had also run out, the only employee assigned to the breakfast station lost her cool. She needed more help, but she needn't have yelled at the dad who was getting his family breakfast. Read moreGenuine Hotels.com guest review
"location and comfort, excellent"
rooms are very nice, excellent breakfast and in the middle of an outlet mall!Genuine Hotels.com guest review
Overall the hotel was very nice. We had a comfortable, clean, and pleasant stay.Genuine Expedia guest review
"Great thigns to see close by"
Location is perfect to get to lots of places. The room smelled a little bit from the air conditioner and the mattress wasn't as comfortable, but otherwise it was ok.Genuine Hotels.com guest review
Since my sister uses a walker they switch my room from upstairs to a down stair handicap rm .it was clean and close to the shops GREAT STAYGenuine Hotels.com guest review
We had 2 rooms and both rooms had a musty order and smell. The air conditioner in our room didn't work great but the maintenance man insisted it was because it was so hot outside. However the other room was nice and cool. I will pay more money and stay somewhere else next time.Genuine Hotels.com guest review
"Lancaster - great place to visit"
great locationGenuine Hotels.com guest review
"Musty and humid"
The hotel was musty and humid. It felt like we were in a basement. There was also an unpleasant odor in our room. We stayed one night and I would not stay there again. The positive was they had a nice breakfast that was included. Others seemed to enjoy the pool. There were self laundry facilities available if one needs that. It's directly next to an […] outlet mall. Read moreGenuine Expedia guest review
The room was nice and neat, the housekeeper was patient even when we stayed in late. I was please with the accommodation except for the ring around the bath tub. Housekeeping supervisor need to be more vigilant, there are some people who can spot a lazy job, unless the person is visually impaired, over all I give my stay a 3.5. To me what would up the […] points....... breakfast some people are vegetarians, and not everyone eat pork....what about some boil eggs. Thank you Read moreGenuine Expedia guest review
"In the heart of lancaster"
The overall stay was good. The hotel is very close to all restaurants and attractions in Lancaster but set in enough for privacy. I requested a early check in but had to wait 30 minutes for room to be ready. The hotel offered free breakfast but after two days I went out for breakfast. Free coffee all day. I would recommend this hotel.Genuine Hotels.com guest review
"Holiday Inn of Lanchester"
The overall experience was good. The hotel is set in 100 yards of the hub of Lancaster. Perfect location. The hotel was friendly clean has free wifi, free breakfast however the hrs were 6AM - 9AM only. The hotel had complimentary USA Today newspapers and free coffee all day. I did request a 2PM check in and had to wait about a half hour for my room […] to be ready. Other than that was a good experience. I would recommend this hotel. Read moreGenuine Hotels.com guest review
Room very clean. Breakfast excellent. Will choose this hotel again!Genuine Expedia guest review
"Great hotel near Sight and Sound"
Everything was good except the beds were too soft. I prefer a firm mattress and these were not. Also, the coffee was not very good. The breakfast selection was very good, but when they say it ends at 9 they meant 9am. They began putting everything away at 9, so don't be late or you'll miss out.Genuine Expedia guest review
"Hotel right in outlet shopping"
Just stayed for one night. Hotel was clean bathroom definitely needs some updating. The continental breakfast was good except they packed it away exactly at 9:30am with a packed dinning room.Genuine Expedia guest review
Staff unfriendly, not helpful not curtious at . Many hotels in area to try. Won't go back to holiday inn express.Genuine Hotels.com guest review
"Very convenient location"
Hotel is very close to Sight & Sounds Theater and next to the Outlet Stores. Very clean. Just one thing we didn't like: continental breakfast (which was included in our stay) was server 6am - 9am.... Too early ! Who gets up so early on a weekend to eat breakfast ! It should be extended at least one more hour.Genuine Hotels.com guest review
Large rooms, well presented. Only (constructive) criticism is the a check-list approach to customer service causes them to call your room shortly after you've checked in to make sure everything's okay... and they wake you up!Genuine Expedia guest review
"close to all Lancaster attractions"
Great location. Large rooms.Genuine Hotels.com guest review
beautiful hotel and perfect locationGenuine Hotels.com guest review
"didnt get roomed booked"
Booked one king bed got 2 twin beds location is greatGenuine Expedia guest review
Great place to stay this is our second time there the kids love itGenuine Hotels.com guest review
"Hotel is decent."
Everything was nice, breakfast etc. My only complaint is we booked a King w/ sleep sofa and ended up with 2 queens- the system was apparently "down" when we booked so the manager changed us. Just would have been nice if they told us before we actually got to the room. They did offer to give me the manager's phone number. Otherwise very accomodating […] and went well. Read moreGenuine Expedia guest review
"Great location and very clean"
The Holiday Inn at the Rockvale Outlets was a very clean, modern hotel. Check in was a breeze. Hotels.com had already confirmed my reservation and I only had to provide a credit card for incidentals before getting right to the room. The room was clean, nicely decorated and the beds were very comfortable. The location is great, right in the Outlets and […] close to other stores and many restaurants. I will definitely stay again Read moreGenuine Hotels.com guest review
We stayed at this hotel after a concert at the American Music Theatre. It was super clean, the staff was very friendly and helpful AND, OMG! It is surrounded by shopping!! Loved it!Genuine Hotels.com guest review
My husband and i stayed overnight at this hotel and it was clean, comfortable, and quiet. The staff and the maintenance were very helpful and accomadating. Our room smelled fresh as we entered and the bed was very comfortable. A great location too, especially if shopping the outlets. Enjoyed!Genuine Hotels.com guest review
"Great for outlet shopping"
Great location, easy to get to , pleasant staff and reasonable priceGenuine Expedia guest review
"Close to Sight and Sound"
Great staff. Great breakfast. Had our 6 year old granddaughter out to see Jonah. She had a fantastic time at your hotel. Tha nk youGenuine Hotels.com guest review
"Handy Man Special"
I booked this hotel on Expedia, and paid a regular room rate, but was placed in a handicapped room, like a handy man special. In the shower, the shower head was not able to be placed into the clasp, which would explain why it was dangling upon arrival. Almost hurt my back trying to get under it while washing my hair. There were nasty stains on the seat […] at the desk, and had to literally place a towel onto it to sit down. Upon checking out, no class with customer service at front desk to even bother asking how the stay was. Very disappointed and this was even a non-cancellation hotel booking. Read moreGenuine Expedia guest review
This was our 3rd stay here. My daughter and I have made it a tradition to come in Oct or Nov for a weekend shopping trip. This hotel is in a great location. The staff is very friendly. The room is always clean and ready for us. The breakfast is awesome. We loved making our own pancakes and having hot eggs and coffee, just to name a few. We will definitly […] be staying here again next year. Read moreGenuine Hotels.com guest review
OVERALL THE HOTEL WAS A VERY CONVENIENT LOCATION TO A LOCAL CONCERT & OUTLET SHOPPING. HOTEL STAFF WAS VERY FRIENDLY, INFORMATIVE & HELPFUL. ROOM TV COULD HAVE BEEN LARGER.Genuine Hotels.com guest review
"Close to shopping, attractions and places to eat."
Close to everything. Would stay there again. Staff great. Breakfast typical Holiday Inn Express. Good.Genuine Hotels.com guest review
The bathtub shower needed some work which would of made the stay much more comfortable.Genuine Hotels.com guest review
Both of my rooms were 1bed rooms .But my reservation was for one of them to be a 2 bed room.Genuine Hotels.com guest review
It was an overall good experience staying at the hotel. Clean room, good breakfast and location inside the mall is great. Would recomendGenuine Hotels.com guest review
Sheets and blankets where not clean dead bug on dresser they where supposed to call when our room was ready that never happend. Just disappointed in general.Genuine Expedia guest review
Great Trip , need help with banging doors.by hotel employees. I had a great time.Will stay again.Genuine Hotels.com guest review
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