All hotels in Patong, Thailand
1 room, 2 adults
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190 Thaweewong Road, Patong Beach, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 180 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.9
  • Condition
    3.6
  • Neighborhood
    4.0
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5.0 / 5Outstanding
"Great hotel for having fun at Phuket"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location: we chose a hotel along the west coast of Phuket. Among several beaches, I found Patong the best, with lots of shops and restaurants. The hotel is at the north part of Patong, almost everything is within 10 min walk. Even though the price at Patong is higher than other places, the convenience is unbeatable in Phuket. Transportation: The hotel does not provide shuttle to and from airport. A taxi can cost 800-1,000 B. However a van (shared taxi, you may call) to Patong cost only 180 B from airport. The hotel, great restaurants including Thai, muslim and western food. Very nice swimming pools. The breakfast buffet is free to all residents and is also very good. While most of the hotel is very new, some parts of the hotel where we lived is a little bit outdated, with loud AC. Mosquito and ants occasionally. Overall, I like this hotel very much.
Genuine Hotels.com guest review
3 night romance trip May 29, 2015
Qi
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Clean hotel close to beach. Relaxed atmosphere and helpful staff.
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel close to de beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderfull exprierience, with my family. The hotel is just crossing the road from the beach. We have a wonderfull time.
Genuine Expedia guest review
Other trip Feb 23, 2015
Rodrigo
US
5.0 / 5Outstanding
"A great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Graceland is a very nice hotel with great swimming pools, good facilities, a very helpful staff and a very short walk to the beach.
Genuine Expedia guest review
Other trip Feb 21, 2015
Don
US
5.0 / 5Outstanding
"Beautiful beach front hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staying at Graceland was an excellent choice. Beach front, excellent staff. Free breakfast buffet every morning with great variety. Beautiful view.
Genuine Expedia guest review
Other trip Jan 14, 2015
Kristian
US
3.0 / 5Good
"Great stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The stay was great however keep in mind that wifi is terrible in the rooms. We paid for the wifi and had constant issues with connectivity during our stay. Breakfast is good. It's in a quiter part of the patong beach and restaurants are bit of a walk.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
Shikha
US
5.0 / 5Outstanding
"Family Trip to Phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed in the Family Suite over Christmas. My wife and two children were very comfortable in this room. The hotel is great location in Patong directly across from the beach and easy walking distance to many good restaurants. We will diffidently stay here again on our next trip to Phuket.
Genuine Hotels.com guest review
7 night family trip Dec 23, 2014
Jennifer
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel nice location good service. Nice Halal restaurant.
Genuine Expedia guest review
Other trip Dec 23, 2014
rashid
US
5.0 / 5Outstanding
"Nice hotel close to beach. Hotel staff was great."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent time there. Did a lot of exploring the area. Graceland is fairly close to everything I wanted to see.
Genuine Expedia guest review
Other trip Sep 11, 2014
Steve
US
4.0 / 5Excellent
"away from the noise but close to the excitement !"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall it was a great time, and a great hotel. We'd highly recommend to our friends.
Genuine Hotels.com guest review
5 night family trip Mar 11, 2014
Chris
US
3.0 / 5Good
"Good location but dated property"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Positives: Right on the beach, 5 min walk to local shops and restaurants, 15 min walk to Bangla. Enjoyed the open seating at the Beer bar, good food at the restaurant. Having a bar inside the swimming pools is a great idea. Full Breakfast spread, with all dishes replenished throughout. Bowling. gym, children's play area, Negatives: Would rate it as a below average 3 star property. We were given the "Superior Room", which was in the old block facing into another building, had stale smell and overall tired state, i.e., anything but superior. Facilities were decent, but maintenance throughout the property left a lot to be desired. The hotel property is too large for the staff to pay attention to small details like moss near the fountain heads, room windows not cleaned from the outside, pruning in garden area, etc. Free wifi in reception area only. I believe the new block is better and room rates much higher.
Genuine Expedia guest review
Other trip Oct 26, 2013
Pawan
US
3.0 / 5Good
"good location, run down hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
not a bad place but for the money would have expected a hotel in a better condition. All abit tired.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
Paul
US
5.0 / 5Outstanding
"Perfect Phuket Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is located at the end of Patong Beach and as such is a little less noisy, busy, crowded than the rest of the beach which was a nice break from the bustle of Phuket. It is directly across the street from the beach. The neighborhood directly around the hotel looks a little rough, but we always felt pretty safe. Though not brand new,the hotel is a nice facility. It is clean, maintained and has plenty of amenities (pool, gym, safe, beach towels, robes, umbrella, breakfast, free welcome drinks, internet was a bit sporadic, but whachagonnado). The staff is friendly, helpful and speaks english well. The daily breakfast is awesome with something for every taste and national origin. We scheduled a tour through the tour desk and it was amazing for a decent price. We had a great vacation at the Graceland hotel and would recommend it and book there again.
Genuine Hotels.com guest review
5 night romance trip Aug 14, 2012
Chad
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Old. Rude staff"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Rude staff. Mold in the bathroom. The hotel is getting really old. WiFi was extremely slow, no point of using it.
Genuine Hotels.com guest review
3 night trip with friends Jun 21, 2015
Robert
AS
4.0 / 5Excellent
"Pleasant stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was very good and pleasant stay and all attractions nearby which was very good infact.
Genuine Hotels.com guest review
3 night family trip Jun 11, 2015
Ashish
AS
5.0 / 5Outstanding
"Comfortable Stay at Graceland"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a nice vacation at the Graceland Resort. The breakfast was really good and the family room (4 person) was really comfortable. There are a lot of facilities that you can get, the swimming pool, easy to go to the beach (in front of the hotel), bowling, and also billiard.It is a bit pity that there is one of the security that did not give any greeting or smile. Hope this may be one thing that Graceland can improve.
Genuine Hotels.com guest review
5 night family trip Jun 21, 2015
Patrick
AS
2.0 / 5Fair
"Grand hotel not so Grand anymore."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
The lobby and created a 5 star impression, but that's where it ended. We asked for a quiter room, stating we were happy to pay extra. Waited 30 minutes for what we assumed was a suitable room as there was no comment about not being able to accommodate our request. As we walked to the room, aside from the extensive pools and lush gardens, it became apparent the hotel was not being maintained to the standard you would expect. The surrounding ponds smelled the exterior and interior were tired and in many placed dirty. Then our room, which I am sure was of a high standard 5 stars when built however no where near the current 4.5 stars currently attributed to the hotel, closer to 3 - 3.5. The biggest issue was the paper thin walls and windows that failed to reduce any noise. But what was more disappointing was we were placed next to the lift, stair well, a famnily with young kids and outside was the pool used by kids. All of which we have no issue as you get what you pay for and the last minute price was cheap. However when you make a request at least have the decency to explain you can't accommodate it, mind you it would appear our request was ignored as there appeared to be vacant rooms in quiter areas. In saying all this if you have no issue with noise and a tired room with dirty exteriors in a good location with decent facilities, pools, gym and breakfast, then at the right price this will meet your needs, just needs to be re-rated to 3.5.
Genuine Hotels.com guest review
4 night romance trip Jun 22, 2015
Peter
AU
5.0 / 5Outstanding
"good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
nice hotel
Genuine Hotels.com guest review
4 night family trip Jun 9, 2015
A Traveler
AS
5.0 / 5Outstanding
"good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
good
Genuine Hotels.com guest review
1 night family trip Jun 8, 2015
meng
AS
5.0 / 5Outstanding
"stay in Phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a fantastic week of relaxation. Both pool and beach were fab.
Genuine Hotels.com guest review
8 night romance trip May 3, 2015
A Traveler
IE
2.0 / 5Fair
"will not stay again there"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
did not enjoy
Genuine Hotels.com guest review
1 night trip Apr 27, 2015
A Traveler
AS
5.0 / 5Outstanding
"awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The place is highly recommended and so relaxing!
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
VENUS
SG
5.0 / 5Outstanding
"superb stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very impressive , palatial and bang near the beach. Rooms were adequately large and well stocked.Great for kids as there was play area and massive swimming pools. Buffet breakfast was lavish however repetitive. Far away ( 15 mins walk) from the happening Bangla Road. Rental 2 wheelers available Just outside the hotel. Decent english speaking staff.
Genuine Hotels.com guest review
2 night family trip Apr 20, 2015
Venkatesh
IN
5.0 / 5Outstanding
"worthy of 4.5 star"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good experience in general. The room was updated to sunset Delux room, offering very big king-size beds with good softness. Breakfast is very good. Swimming pool is clean. The only problem is the toilet does not work well in flushing, and it was not fixed well.
Genuine Hotels.com guest review
3 night family trip Mar 18, 2015
YANG
AS
4.0 / 5Excellent
"Overall good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Pool was dirty whilst we stayed there, with many people demanding their money back. However it was promptly cleaned and overall the stay was enjoyable. Would stay again
Genuine Hotels.com guest review
7 night trip with friends Mar 22, 2015
A Traveler
AU
3.0 / 5Good
"Close to beach"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Probably a good hotel for families with children. Not an easy walk home after a night at bars on Bangla Rd although tuk tuk fare is only 200 baht. Safe would not open had to get staff to room 4 times to unlock it. Pool didn't look clean and hotel exterior building maintenance needs work eg. lights hanging off walls, tiles around pool bar falling off. We were in main building and from about 4 in the morning we could hear security guard on main entrance gate blowing his whistle constantly. Could not regulate water in shower either boiling hot or cold. Food average. Too many people for me. Would not return.
Genuine Expedia guest review
Other trip Mar 19, 2015
Kerrie
AU
5.0 / 5Outstanding
"Beautiful hotel close to the beach and facilities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great relaxing holiday although some guests did not have respect others staying at the hotel.
Genuine Expedia guest review
Other trip Mar 5, 2015
Ross
AU
4.0 / 5Excellent
"GOOD LOCATION"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
GREAT STAY BUT IF YOUR ON GROUND LEVEL WITH GARDENS IN FRONT OF YOUR BALCONY HAVE PLENTY OF MOSSIE REPELENT. STAFF POLITE AND FRIENDLY. GOOD VARIETY FOR BREAKFAST. ALL IN ALL A GOOD STAY.
Genuine Hotels.com guest review
10 night family trip Feb 10, 2015
julie
AU
2.0 / 5Fair
"Nice but expected better"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Went to three different motels on our stay Graceland was the dearest but not the best
Genuine Expedia guest review
Other trip Feb 16, 2015
leighroy
AU
5.0 / 5Outstanding
"The land of Grace"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel has everything! The staff were amazing, my partner and I had everything we needed and enjoyed our stay.
Genuine Expedia guest review
Other trip Feb 15, 2015
Renee
AU
2.0 / 5Fair
"Average rooms"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
When we first arrived I was quite impressed the with the grand lobby but when we got to our room and looked out the window and all I saw was a building with a massive air conditioner out our window. Very disappoint. When booking with Expedia these things should be explained. And it fell on deaf ears when we complained. But my first room was worst right next to cleaning room so smelt of moisture. They moved us from one bad room to another
Genuine Expedia guest review
Other trip Feb 4, 2015
sandra
AU
4.0 / 5Excellent
"No sign of Elvis, thank goodness, despite the name"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was excellent despite being the cheapest and therefore had no view. Lovely and large, also large bathroom, comfortable beds. Good to have a wall switch at the desk, one on the wall near the standard lamp would have been handy as well. The cleaner's English was very minimal but she showed us how to access the TV channels no trouble, and was a very smiley sort of person, very friendly. Stuart, the concierge was really helpful and friendly - a great asset to the hotel. And it was good having a native English speaker there as some of the other desk staff had a smaller grasp of English. We eventually managed to communicate properly, however. Free internet was great as we could check our e-mails, but a couple of days we couldn't access Optus. I also liked having the free library service. The chocolate ice creams sold in the foyer were very nice; the other flavours we tried less so, and the lemon sorbet was not good at all - the lemon tasted fake. The breakfast buffet had plenty of variety but the butter tasted like margarine, so I bought butter at the supermarket and ate that. The salami had a funny texture, but I enjoyed everything else that I tried. The pools were good and after I followed everyone else's example, and put my beach towel on one of the sun lounges, always had a place to sit/lie.
Genuine Expedia guest review
Other trip Feb 1, 2015
Hazel
AU
4.0 / 5Excellent
"Hotel across the road from beach very luxurious"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Pool access rooms are great! Facilities are good nice food
Genuine Expedia guest review
Other trip Jan 26, 2015
Neo teacher
AU
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
In January 2015, my family and I had an excellent 10 day stay at Graceland Hotel in Phuket. Staff were wonderful and obliging - no issues the services. Room was cleaned by housekeeping everyday. It was just enjoyable and we were in a comfortable environment. Our accommodation was at the main wing of the complex, could not fault it.
Genuine Hotels.com guest review
9 night family trip Jan 13, 2015
Colin
AU
3.0 / 5Good
"Ok for our first time"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Was ok the room we had was a suite it was a bit old. Toilet didn't work properly shower was falling apart the towels were old and freyed and the air con broke and flooded the room. Location was good and the new rooms with the private pool was awesome. Just needs updating. Wasn't worth the money we paid though. Probably stay somewhere different next time.
Genuine Hotels.com guest review
7 night family trip Jan 8, 2015
Jodie
AU
2.0 / 5Fair
"Mixed stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Disappointing stay at this hotel. Booking via Expedia gave us a room next to the service areas so very busy in mornings. Air con also very loud
Genuine Expedia guest review
Other trip Jan 17, 2015
ann
GB
2.0 / 5Fair
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
My freinds wife and kid where coming up to my room where the hotel staff where very rude and wouldn't let then in, I won't stay there again
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
CA
3.0 / 5Good
"So so...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
There are 2 wings to the hotel, one new and one old. We paid a lot of money for the old wing and it was a little run down. The room was ok. The beach across the street is too busy. The food at the restaurant is very good.
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
SG
3.0 / 5Good
"Facility is old and quality of food is lower"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Nex room was empty but our booked room is behind of building and veiw from the room is worst. If the hotel side arrange the nxt room, view was good. I disappointed. Qualty of food is bad. (Breakfast) Vegitable (Cabbege) is already change color. FruiteJuie is not 100 % fruite made and very cheaper taste. Strawberry jam is too sweet and very cheaper taste. Bath tab was leaked water and flooring of BUS room becase sunken.
Genuine Expedia guest review
Other trip Dec 29, 2014
Chiba ken jin
HK
5.0 / 5Outstanding
"Will be back the third time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came back the second time! Love the breakfast, the swimming pools, the courtyard, & 2mins to the beach.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
SG
5.0 / 5Outstanding
"Holiday"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent location, friendly staff, wide variety of breakfast. We received upgrade to pool access room. Will definitely stay in Graceland again.
Genuine Hotels.com guest review
3 night family trip Dec 6, 2014
A Traveler
SG
2.0 / 5Fair
"Recommended......never again!!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
There were 6 of us, we asked for rooms together we were put on different floors! The cleaning room staff were inconsistent with towels, beach & bath. We used glasses, left them out to be taken, cleaned & replaced. They were never returned and on check out they tried to charge us for them as they were missing from our room. There was always a difference in costs at reception depending on who you spoke to. The hotel is in need of maintenance. Graceland was recommended to us as two lots of friends had been before. We would not go back there or recommend anyone we knew to stay there either.
Genuine Expedia guest review
Other trip Dec 10, 2014
A Traveler
AU
4.0 / 5Excellent
"Nice friendly hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My first visit to Thailand and yes I would not hesitate to stay at Gracelands again. Across road from beach. Walking distance to shops cafes Banglar rd etc etc. Plenty of tuk tuks and air conditioned vans to hire at front door. No complaints from me!
Genuine Expedia guest review
Other trip Dec 9, 2014
Linda
AU
5.0 / 5Outstanding
"Recommended to stay in phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 3 days recently from 25 to 27 oct 2014. It was very nice and one of the beautiful hotel I have ever seen. The swimming pools are awesome.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
SG
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Our family is very happy with this hotel and great for the money. Very convenient to the ocean and beach. The only problem, which the hotel cannot control, is the surrounding area is very touristy and there are many touts on the streets constantly asking you to buy, eat, take a ride or do something. Safe area but these people get annoying after a day when someone is touting you ever 20 meters.
Genuine Hotels.com guest review
3 night trip Oct 5, 2014
Scott Slabaugh
AS
4.0 / 5Excellent
"Nice hotel close to the beach and nightlife"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The stay was great, they have tours and taxis available from the lobby, as well as billiards, ten pin bowling, medical centre, and massage/hair service facilities. The beers from the beer cafe and the food can be a little expensive, but there are good Thai restaurants within 5 mins walk. The free buffet breakfasts are amazing, and the bottled water replenished free in the daily room service is a great added bonus. Overall, Graceland has a great central location all the services anyone would require, I would stay there again.
Genuine Expedia guest review
Other trip Oct 20, 2014
Pete
AU
2.0 / 5Fair
"Hotel was to far from shops and very weathered."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We got there and there was apparently no Wifi which we didn't have for 10 days basically. It was to far from the shops as well.
Genuine Expedia guest review
Other trip Oct 20, 2014
australia
AU
1.0 / 5Poor
"Hotel run down"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
disappointing considering the photos on expedia. Hotel very tired and run down. Wouldnt recommend to families as we felt unsafe
Genuine Expedia guest review
Other trip Oct 19, 2014
Amanda
AU
1.0 / 5Poor
"extremely rude staff"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
checkin staff and management were rude, disrespectful and aggressive
Genuine Expedia guest review
Other trip Oct 16, 2014
aussie male
AU
4.0 / 5Excellent
"Great location - great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed 9 nights. We had a deluxe room in the West Wing. It was quite roomy and the beds were very comfortable. Breakfast was nice and the staff are always filling it up. Never any shortage of food. Facilities are great and the view of the beach from the rooftop pool is amazing. Staff are wonderful and ever so friendly. Nothing is too much trouble. Having said all the above, the only thing it needed is a bit of an update of rooms. While comfy and roomy, they are getting a bit aged. I did see that two of the buildings were closed for renovation so hopefully all the rooms will get updated in the future. I would stay here again.
Genuine Expedia guest review
Other trip Oct 9, 2014
Lorraine
AU
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