All hotels in Patong, Thailand
1 room, 2 adults
You can collect Hotels.com® Rewards nights here190 Thaweewong Road, Patong Beach, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 160 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.9
  • Condition
    3.6
  • Neighborhood
    3.9
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5.0 / 5Outstanding
"A great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Graceland is a very nice hotel with great swimming pools, good facilities, a very helpful staff and a very short walk to the beach.
Genuine Expedia guest review
Other trip Feb 21, 2015
Don
US
5.0 / 5Outstanding
"Beautiful beach front hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staying at Graceland was an excellent choice. Beach front, excellent staff. Free breakfast buffet every morning with great variety. Beautiful view.
Genuine Expedia guest review
Other trip Jan 14, 2015
Kristian
US
3.0 / 5Good
"Great stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The stay was great however keep in mind that wifi is terrible in the rooms. We paid for the wifi and had constant issues with connectivity during our stay. Breakfast is good. It's in a quiter part of the patong beach and restaurants are bit of a walk.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
Shikha
US
5.0 / 5Outstanding
"Family Trip to Phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed in the Family Suite over Christmas. My wife and two children were very comfortable in this room. The hotel is great location in Patong directly across from the beach and easy walking distance to many good restaurants. We will diffidently stay here again on our next trip to Phuket.
Genuine Hotels.com guest review
7 night family trip Dec 23, 2014
Jennifer
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel nice location good service. Nice Halal restaurant.
Genuine Expedia guest review
Other trip Dec 23, 2014
rashid
US
5.0 / 5Outstanding
"Nice hotel close to beach. Hotel staff was great."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent time there. Did a lot of exploring the area. Graceland is fairly close to everything I wanted to see.
Genuine Expedia guest review
Other trip Sep 11, 2014
Steve
US
4.0 / 5Excellent
"away from the noise but close to the excitement !"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall it was a great time, and a great hotel. We'd highly recommend to our friends.
Genuine Hotels.com guest review
5 night family trip Mar 11, 2014
Chris
US
3.0 / 5Good
"Good location but dated property"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Positives: Right on the beach, 5 min walk to local shops and restaurants, 15 min walk to Bangla. Enjoyed the open seating at the Beer bar, good food at the restaurant. Having a bar inside the swimming pools is a great idea. Full Breakfast spread, with all dishes replenished throughout. Bowling. gym, children's play area, Negatives: Would rate it as a below average 3 star property. We were given the "Superior Room", which was in the old block facing into another building, had stale smell and overall tired state, i.e., anything but superior. Facilities were decent, but maintenance throughout the property left a lot to be desired. The hotel property is too large for the staff to pay attention to small details like moss near the fountain heads, room windows not cleaned from the outside, pruning in garden area, etc. Free wifi in reception area only. I believe the new block is better and room rates much higher.
Genuine Expedia guest review
Other trip Oct 26, 2013
Pawan
US
3.0 / 5Good
"good location, run down hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
not a bad place but for the money would have expected a hotel in a better condition. All abit tired.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
Paul
US
5.0 / 5Outstanding
"Perfect Phuket Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel is located at the end of Patong Beach and as such is a little less noisy, busy, crowded than the rest of the beach which was a nice break from the bustle of Phuket. It is directly across the street from the beach. The neighborhood directly around the hotel looks a little rough, but we always felt pretty safe. Though not brand new,the hotel is a nice facility. It is clean, maintained and has plenty of amenities (pool, gym, safe, beach towels, robes, umbrella, breakfast, free welcome drinks, internet was a bit sporadic, but whachagonnado). The staff is friendly, helpful and speaks english well. The daily breakfast is awesome with something for every taste and national origin. We scheduled a tour through the tour desk and it was amazing for a decent price. We had a great vacation at the Graceland hotel and would recommend it and book there again.
Genuine Hotels.com guest review
5 night romance trip Aug 14, 2012
Chad
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"stay in Phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a fantastic week of relaxation. Both pool and beach were fab.
Genuine Hotels.com guest review
8 night romance trip May 3, 2015
A Traveler
IE
2.0 / 5Fair
"will not stay again there"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
did not enjoy
Genuine Hotels.com guest review
1 night trip Apr 27, 2015
A Traveler
AS
5.0 / 5Outstanding
"awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The place is highly recommended and so relaxing!
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
VENUS
SG
5.0 / 5Outstanding
"superb stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very impressive , palatial and bang near the beach. Rooms were adequately large and well stocked.Great for kids as there was play area and massive swimming pools. Buffet breakfast was lavish however repetitive. Far away ( 15 mins walk) from the happening Bangla Road. Rental 2 wheelers available Just outside the hotel. Decent english speaking staff.
Genuine Hotels.com guest review
2 night family trip Apr 20, 2015
Venkatesh
IN
5.0 / 5Outstanding
"worthy of 4.5 star"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good experience in general. The room was updated to sunset Delux room, offering very big king-size beds with good softness. Breakfast is very good. Swimming pool is clean. The only problem is the toilet does not work well in flushing, and it was not fixed well.
Genuine Hotels.com guest review
3 night family trip Mar 18, 2015
YANG
AS
4.0 / 5Excellent
"Overall good"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Pool was dirty whilst we stayed there, with many people demanding their money back. However it was promptly cleaned and overall the stay was enjoyable. Would stay again
Genuine Hotels.com guest review
7 night trip with friends Mar 22, 2015
A Traveler
AU
4.0 / 5Excellent
"GOOD LOCATION"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
GREAT STAY BUT IF YOUR ON GROUND LEVEL WITH GARDENS IN FRONT OF YOUR BALCONY HAVE PLENTY OF MOSSIE REPELENT. STAFF POLITE AND FRIENDLY. GOOD VARIETY FOR BREAKFAST. ALL IN ALL A GOOD STAY.
Genuine Hotels.com guest review
10 night family trip Feb 10, 2015
julie
AU
2.0 / 5Fair
"Nice but expected better"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Went to three different motels on our stay Graceland was the dearest but not the best
Genuine Expedia guest review
Other trip Feb 16, 2015
leighroy
AU
5.0 / 5Outstanding
"The land of Grace"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel has everything! The staff were amazing, my partner and I had everything we needed and enjoyed our stay.
Genuine Expedia guest review
Other trip Feb 15, 2015
Renee
AU
2.0 / 5Fair
"Average rooms"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
When we first arrived I was quite impressed the with the grand lobby but when we got to our room and looked out the window and all I saw was a building with a massive air conditioner out our window. Very disappoint. When booking with Expedia these things should be explained. And it fell on deaf ears when we complained. But my first room was worst right next to cleaning room so smelt of moisture. They moved us from one bad room to another
Genuine Expedia guest review
Other trip Feb 4, 2015
sandra
AU
4.0 / 5Excellent
"No sign of Elvis, thank goodness, despite the name"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was excellent despite being the cheapest and therefore had no view. Lovely and large, also large bathroom, comfortable beds. Good to have a wall switch at the desk, one on the wall near the standard lamp would have been handy as well. The cleaner's English was very minimal but she showed us how to access the TV channels no trouble, and was a very smiley sort of person, very friendly. Stuart, the concierge was really helpful and friendly - a great asset to the hotel. And it was good having a native English speaker there as some of the other desk staff had a smaller grasp of English. We eventually managed to communicate properly, however. Free internet was great as we could check our e-mails, but a couple of days we couldn't access Optus. I also liked having the free library service. The chocolate ice creams sold in the foyer were very nice; the other flavours we tried less so, and the lemon sorbet was not good at all - the lemon tasted fake. The breakfast buffet had plenty of variety but the butter tasted like margarine, so I bought butter at the supermarket and ate that. The salami had a funny texture, but I enjoyed everything else that I tried. The pools were good and after I followed everyone else's example, and put my beach towel on one of the sun lounges, always had a place to sit/lie.
Genuine Expedia guest review
Other trip Feb 1, 2015
Hazel
AU
4.0 / 5Excellent
"Hotel across the road from beach very luxurious"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Pool access rooms are great! Facilities are good nice food
Genuine Expedia guest review
Other trip Jan 26, 2015
Neo teacher
AU
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
In January 2015, my family and I had an excellent 10 day stay at Graceland Hotel in Phuket. Staff were wonderful and obliging - no issues the services. Room was cleaned by housekeeping everyday. It was just enjoyable and we were in a comfortable environment. Our accommodation was at the main wing of the complex, could not fault it.
Genuine Hotels.com guest review
9 night family trip Jan 13, 2015
Colin
AU
3.0 / 5Good
"Ok for our first time"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Was ok the room we had was a suite it was a bit old. Toilet didn't work properly shower was falling apart the towels were old and freyed and the air con broke and flooded the room. Location was good and the new rooms with the private pool was awesome. Just needs updating. Wasn't worth the money we paid though. Probably stay somewhere different next time.
Genuine Hotels.com guest review
7 night family trip Jan 8, 2015
Jodie
AU
2.0 / 5Fair
"Mixed stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Disappointing stay at this hotel. Booking via Expedia gave us a room next to the service areas so very busy in mornings. Air con also very loud
Genuine Expedia guest review
Other trip Jan 17, 2015
ann
GB
2.0 / 5Fair
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
My freinds wife and kid where coming up to my room where the hotel staff where very rude and wouldn't let then in, I won't stay there again
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
CA
3.0 / 5Good
"So so...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
There are 2 wings to the hotel, one new and one old. We paid a lot of money for the old wing and it was a little run down. The room was ok. The beach across the street is too busy. The food at the restaurant is very good.
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
SG
3.0 / 5Good
"Facility is old and quality of food is lower"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Nex room was empty but our booked room is behind of building and veiw from the room is worst. If the hotel side arrange the nxt room, view was good. I disappointed. Qualty of food is bad. (Breakfast) Vegitable (Cabbege) is already change color. FruiteJuie is not 100 % fruite made and very cheaper taste. Strawberry jam is too sweet and very cheaper taste. Bath tab was leaked water and flooring of BUS room becase sunken.
Genuine Expedia guest review
Other trip Dec 29, 2014
Chiba ken jin
HK
5.0 / 5Outstanding
"Will be back the third time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came back the second time! Love the breakfast, the swimming pools, the courtyard, & 2mins to the beach.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
SG
5.0 / 5Outstanding
"Holiday"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent location, friendly staff, wide variety of breakfast. We received upgrade to pool access room. Will definitely stay in Graceland again.
Genuine Hotels.com guest review
3 night family trip Dec 6, 2014
A Traveler
SG
2.0 / 5Fair
"Recommended......never again!!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
There were 6 of us, we asked for rooms together we were put on different floors! The cleaning room staff were inconsistent with towels, beach & bath. We used glasses, left them out to be taken, cleaned & replaced. They were never returned and on check out they tried to charge us for them as they were missing from our room. There was always a difference in costs at reception depending on who you spoke to. The hotel is in need of maintenance. Graceland was recommended to us as two lots of friends had been before. We would not go back there or recommend anyone we knew to stay there either.
Genuine Expedia guest review
Other trip Dec 10, 2014
A Traveler
AU
4.0 / 5Excellent
"Nice friendly hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My first visit to Thailand and yes I would not hesitate to stay at Gracelands again. Across road from beach. Walking distance to shops cafes Banglar rd etc etc. Plenty of tuk tuks and air conditioned vans to hire at front door. No complaints from me!
Genuine Expedia guest review
Other trip Dec 9, 2014
Linda
AU
5.0 / 5Outstanding
"Recommended to stay in phuket"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 3 days recently from 25 to 27 oct 2014. It was very nice and one of the beautiful hotel I have ever seen. The swimming pools are awesome.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
SG
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Our family is very happy with this hotel and great for the money. Very convenient to the ocean and beach. The only problem, which the hotel cannot control, is the surrounding area is very touristy and there are many touts on the streets constantly asking you to buy, eat, take a ride or do something. Safe area but these people get annoying after a day when someone is touting you ever 20 meters.
Genuine Hotels.com guest review
3 night trip Oct 5, 2014
Scott Slabaugh
AS
4.0 / 5Excellent
"Nice hotel close to the beach and nightlife"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The stay was great, they have tours and taxis available from the lobby, as well as billiards, ten pin bowling, medical centre, and massage/hair service facilities. The beers from the beer cafe and the food can be a little expensive, but there are good Thai restaurants within 5 mins walk. The free buffet breakfasts are amazing, and the bottled water replenished free in the daily room service is a great added bonus. Overall, Graceland has a great central location all the services anyone would require, I would stay there again.
Genuine Expedia guest review
Other trip Oct 20, 2014
Pete
AU
2.0 / 5Fair
"Hotel was to far from shops and very weathered."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We got there and there was apparently no Wifi which we didn't have for 10 days basically. It was to far from the shops as well.
Genuine Expedia guest review
Other trip Oct 20, 2014
australia
AU
1.0 / 5Poor
"Hotel run down"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
disappointing considering the photos on expedia. Hotel very tired and run down. Wouldnt recommend to families as we felt unsafe
Genuine Expedia guest review
Other trip Oct 19, 2014
Amanda
AU
1.0 / 5Poor
"extremely rude staff"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
checkin staff and management were rude, disrespectful and aggressive
Genuine Expedia guest review
Other trip Oct 16, 2014
aussie male
AU
4.0 / 5Excellent
"Great location - great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed 9 nights. We had a deluxe room in the West Wing. It was quite roomy and the beds were very comfortable. Breakfast was nice and the staff are always filling it up. Never any shortage of food. Facilities are great and the view of the beach from the rooftop pool is amazing. Staff are wonderful and ever so friendly. Nothing is too much trouble. Having said all the above, the only thing it needed is a bit of an update of rooms. While comfy and roomy, they are getting a bit aged. I did see that two of the buildings were closed for renovation so hopefully all the rooms will get updated in the future. I would stay here again.
Genuine Expedia guest review
Other trip Oct 9, 2014
Lorraine
AU
1.0 / 5Poor
"Obnoxious Staff"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Obnoxious Staff not very helpful at all. Hotel doesn’t except debit card for deposit Stained linen Very slow pool side service and none on the roof top pool Had to wait half an hour to get ice which cost 200 baht Carp Wi-Fi costing $6 after initial use The pics shown are few years old Not a large variety on breakfast buffet Did not feel like a resort. Staff were all grumpy and hotel on the whole is very expensive. Four unpleasant days of my holiday and I couldn’t change room or cancel hotel. Warning don’t pay full amount they won’t refund if you don’t like hotel.
Genuine Hotels.com guest review
4 night trip with friends Oct 1, 2014
A Traveler
AU
3.0 / 5Good
"Best for Australian families"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed here with partner and 2 friends the resort was absolutely huge. Didn't eat at the restaurants because they were really overpriced- except for breakfast which was a good spread but absolutely crazy. Would recommend for families but not if you want to relax. The pool and other areas are swarming with kids. Our rooms were big and good but had a few problems-they mixed our room up with our friends so it ended up being a huge mix up with all our bills etc and had to stand at reception for ages sorting it out. The walls are paper thin and you can hear everything, even the people in the next room flushing the toilet and talking. If you do stay get a pool room- then you save the long walk to the pool and you can buy your drinks from a local store to keep in room fridge.
Genuine Expedia guest review
Other trip Oct 6, 2014
A
AU
5.0 / 5Outstanding
"overall great hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
we arrived late at night and the hotel allocated us probably the worst room they had at the rear of the complex no balcony and overlooking the rear carpark .this is what they call a '' superior'' room .if someone was living in the carpark in a tent then these rooms would be considered superior. having come 8000km for 12 nights I felt that the hotel could have done better. I refused that room and after some pushing they upgraded me to a room overlooking the gardens. we accepted this room and the holiday proved enjoyable and we had a great time we have been coming to phuket for 8 years and this resort on the balance of things was the best positioned and had the best facilities we have experienced. the staff were wonderful. I feel that their advertising is misleading and gives the wrong impression by not detailing where these rooms are situated in the complex,
Genuine Expedia guest review
Other trip Sep 22, 2014
abe
AU
4.0 / 5Excellent
"Nice hotel, tidy but not cheap"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Was very disapointed with laundry service. Our laundry bill was $121.00 AUD 3469 THB for 5 kg weight where in the street it is 250THB $8.70 for 5kg Too noisy till 1am from restaurant outside the room, Loud music
Genuine Expedia guest review
Other trip Sep 20, 2014
Sue
AU
4.0 / 5Excellent
"Great breakfast"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We spent the last three nights of our holiday at this resort. The rooms are quit large. Breakfast was fantastic. Our room had a brick wall for a view which was never mentioned when we made the booking. Hot/cold water mixer tap did not work reliably. You could not trust the temperature to be constant. It could go from comfortable to too hot in just a few seconds and you could not possibly leave a child to have a shower by himself for fear of getting scolded. Excellent pool areas, gym and location is about 1 km from Bangla Road.
Genuine Hotels.com guest review
3 night trip Aug 6, 2014
A Traveler
AU
4.0 / 5Excellent
"Nice hotel.... but dont eat there!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was nice, good sized rooms and lovely pool areas for relaxing. Staff polite and do what is required as long as it is "standard service". Food in Belgian Cafe lovely, but relatively expensive. Food is main restaurant was very plain and expensive. DO NOT EAT food from the pool bar! I got terrible case of food poisoning from a "Gracelands Burger" purchased at the poolside bar. It was the only thing I had eaten all day, and within four hours was violently ill. Complained to the hotel reception the following morning so that they could check on food in the pool bar to ensure it didnt happen again - but they were not remotely interested. Just smiled at me. No apology, no refund on bad burger and no checking of facilities to ensure no other guest suffered the same fate. Use the hotel as accommodation only.
Genuine Expedia guest review
Other trip Aug 10, 2014
Sue
AU
4.0 / 5Excellent
"Nice Resort close to bch 10min walk to madness"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely relaxed holiday if you want it to be or can be as busy if you want. Did day trips to islands, rode an elephant, saw the tigers and bird park. Layed by the pool, swam at the beach. Locals can be annoying but you learn to ignore and be polite.
Genuine Expedia guest review
Other trip Jul 20, 2014
Joan
AU
4.0 / 5Excellent
"Great location, close to beach but away from noise"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were able to walk everywhere around Patong beach area so it was very handy. The local bus stop is opposite the hotel so it was easy to catch to the main shopping centre and very cheap 30 baht.
Genuine Expedia guest review
Other trip Jul 15, 2014
Diane
AU
4.0 / 5Excellent
"Great hotel great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff were fantastic and the hotel and all it's pools were beautiful. Expect culture shock if you havnt been to Thailand before, I've seen many reviews which talk about broken English and bad smells - that's Thailand not the resort!
Genuine Expedia guest review
Other trip Jul 7, 2014
P
AU
5.0 / 5Outstanding
"Opposite beach, short walk to Patong shops."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
On my birthday, we returned from shopping and there was a birthday cake in our room from the manager of the hotel. Staff were wonderful even the security guards who were always ready with a smile and a salute. The 3 main pools were beautiful and the pool access rooms have a separate one (book early for those). The included breakfast buffet had something for everyone. If you don't want to stay right in the middle of town but close by, this is the place for you.
Genuine Expedia guest review
Other trip Jun 24, 2014
Kerri
AU
4.0 / 5Excellent
"A very nice hotel for a family"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is on the beach, very secure and has all you need. It is very large (600 rooms) and I saw mostly families with children there. It has many facilities for children. It was too large and too many people for myself being single, but I did enjoy the stay there. The staff could have been a little more friendly and accommodating but I expect they have to deal with so many tourists.
Genuine Expedia guest review
Other trip Apr 28, 2014
David
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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