All hotels in Patong, Thailand
1 room, 2 adults
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190 Thaweewong Road, Patong Beach, Patong, Phuket, 83150, Thailand, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 213 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.7
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    3.9
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1.0 / 5Poor
The linen on the beds were humid
Genuine Hotels.com guest review
1 night romance trip Aug 10, 2015
A Traveler
US
3.0 / 5Good
"Not bad"
Overall good
Genuine Hotels.com guest review
4 night family trip Jul 25, 2015
SAIF
US
3.0 / 5Good
"you can do better"
This hotel is on Patong Beach and not far to walk to many restaurants and bars. The pool is beautiful, but rooms are old and musty. The hotel service was not up to Thailand standards and staff didn't seem to care much. The breakfast crowd is quite large with so many rooms at this hotel and other guests are not very respectful. If you get a hot price and want to be on the beach, then go for it. If you're looking for romance or service, there are better options.
Genuine Hotels.com guest review
2 night trip Jul 20, 2015
John
US
5.0 / 5Outstanding
"Great hotel for having fun at Phuket"
Great location: we chose a hotel along the west coast of Phuket. Among several beaches, I found Patong the best, with lots of shops and restaurants. The hotel is at the north part of Patong, almost everything is within 10 min walk. Even though the price at Patong is higher than other places, the convenience is unbeatable in Phuket. Transportation: The hotel does not provide shuttle to and from airport. A taxi can cost 800-1,000 B. However a van (shared taxi, you may call) to Patong cost only 180 B from airport. The hotel, great restaurants including Thai, muslim and western food. Very nice swimming pools. The breakfast buffet is free to all residents and is also very good. While most of the hotel is very new, some parts of the hotel where we lived is a little bit outdated, with loud AC. Mosquito and ants occasionally. Overall, I like this hotel very much.
Genuine Hotels.com guest review
3 night romance trip May 29, 2015
Qi
US
4.0 / 5Excellent
Overall, our hotel stay was wonderful and pretty much staff were really nice and helpful...However, the wifi was not too good!
Genuine Expedia guest review
Other trip Apr 22, 2015
Tynirra
US
4.0 / 5Excellent
Clean hotel close to beach. Relaxed atmosphere and helpful staff.
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel close to de beach"
Wonderfull exprierience, with my family. The hotel is just crossing the road from the beach. We have a wonderfull time.
Genuine Expedia guest review
Other trip Feb 23, 2015
Rodrigo
US
5.0 / 5Outstanding
"A great hotel."
Graceland is a very nice hotel with great swimming pools, good facilities, a very helpful staff and a very short walk to the beach.
Genuine Expedia guest review
Other trip Feb 21, 2015
Don
US
5.0 / 5Outstanding
"Beautiful beach front hotel."
Staying at Graceland was an excellent choice. Beach front, excellent staff. Free breakfast buffet every morning with great variety. Beautiful view.
Genuine Expedia guest review
Other trip Jan 14, 2015
Kristian
US
3.0 / 5Good
"Great stay"
The stay was great however keep in mind that wifi is terrible in the rooms. We paid for the wifi and had constant issues with connectivity during our stay. Breakfast is good. It's in a quiter part of the patong beach and restaurants are bit of a walk.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
Shikha
US
5.0 / 5Outstanding
"Family Trip to Phuket"
We stayed in the Family Suite over Christmas. My wife and two children were very comfortable in this room. The hotel is great location in Patong directly across from the beach and easy walking distance to many good restaurants. We will diffidently stay here again on our next trip to Phuket.
Genuine Hotels.com guest review
7 night family trip Dec 23, 2014
Jennifer
US
4.0 / 5Excellent
Nice hotel nice location good service. Nice Halal restaurant.
Genuine Expedia guest review
Other trip Dec 23, 2014
rashid
US
5.0 / 5Outstanding
"Nice hotel close to beach. Hotel staff was great."
Excellent time there. Did a lot of exploring the area. Graceland is fairly close to everything I wanted to see.
Genuine Expedia guest review
Other trip Sep 11, 2014
Steve
US
4.0 / 5Excellent
"away from the noise but close to the excitement !"
Overall it was a great time, and a great hotel. We'd highly recommend to our friends.
Genuine Hotels.com guest review
5 night family trip Mar 11, 2014
Chris
US
3.0 / 5Good
"Good location but dated property"
Positives: Right on the beach, 5 min walk to local shops and restaurants, 15 min walk to Bangla. Enjoyed the open seating at the Beer bar, good food at the restaurant. Having a bar inside the swimming pools is a great idea. Full Breakfast spread, with all dishes replenished throughout. Bowling. gym, children's play area, Negatives: Would rate it as a below average 3 star property. We were given the "Superior Room", which was in the old block facing into another building, had stale smell and overall tired state, i.e., anything but superior. Facilities were decent, but maintenance throughout the property left a lot to be desired. The hotel property is too large for the staff to pay attention to small details like moss near the fountain heads, room windows not cleaned from the outside, pruning in garden area, etc. Free wifi in reception area only. I believe the new block is better and room rates much higher.
Genuine Expedia guest review
Other trip Oct 26, 2013
Pawan
US
3.0 / 5Good
"good location, run down hotel"
not a bad place but for the money would have expected a hotel in a better condition. All abit tired.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
Paul
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Terrible! Worse hotel we have ever stayed at! :-("
**Not a beach Resort**More like a 3*!!We stayed as a family of 7. Two adults and 5 children aged between 17 - 1. We arrived at the hotel which seem at the start very unorganised. Our luggage was left in the middle of the road and no bell boy. We arrived at the hotel reception and was advised our rooms is not ready and will be ready after 3pm! Check-in was at 2pm and we arrived at 1.30pm. Finally we was given our rooms after waiting around at the lobby at 3.30pm. Rooms service terrible. We had the phone put down on us several times. When asked for something particular we were told someone would call back and the call we never received. We complained to the Manager Stuart. An Australian man. Very bad customer service and a foul attitude. The only good thing I can say about the hotel is the breakfast at the sunset restaurant. Please note this hotel is not on the beach so not a beach resort!! You have to Cross a busy road and the beach area is all open to the public
Genuine Hotels.com guest review
1 night family trip Aug 21, 2015
Zia
AS
2.0 / 5Fair
"No balcony!!!!"
Stayed at this hotel as my partner had stayed there last year with his sons and loved it. Sadly we were given a room right out the back which had no outside balcony which I believe is very poor as there must be only a few without outside access in whole complex. Also pool bar prices are outlandishly dear compared to other places and the beer cans are not only twice as dear they are smaller too.
Genuine Hotels.com guest review
10 night romance trip Aug 8, 2015
A Traveler
AU
3.0 / 5Good
Don't feel like a five star hotel abit run down for the main wing. ask for a bowl from the reception so as to drink soup brought from outside, they say don't have bowl without even checking. Poor customer service
Genuine Hotels.com guest review
4 night family trip Aug 10, 2015
tan
SG
4.0 / 5Excellent
Nice hotel
Genuine Hotels.com guest review
2 night family trip Aug 6, 2015
MAY OO
SG
3.0 / 5Good
"Nice large family hotel"
Nice family, but a large hotel, could do with some TLC, overrun by Chinese
Genuine Hotels.com guest review
10 night family trip Jul 15, 2015
Roland
GB
2.0 / 5Fair
"Tired and run down hotel"
Had family join me from Scotland so wanted a nice high standard hotel for their first visit to Thailand and I had stayed there before as I liked the location however, the hotel was tired and looked very run down for the price, the lobby smelled like a gym which was not pleasant. Staff were overworked and not too friendly. Such a shame as it used to be a nice hotel. I won't stay there again as too many better hotels on the market.
Genuine Hotels.com guest review
2 night family trip Jul 14, 2015
A Traveler
AS
1.0 / 5Poor
"Old. Rude staff"
Rude staff. Mold in the bathroom. The hotel is getting really old. WiFi was extremely slow, no point of using it.
Genuine Hotels.com guest review
3 night trip with friends Jun 21, 2015
Robert
AS
4.0 / 5Excellent
"Pleasant stay"
It was very good and pleasant stay and all attractions nearby which was very good infact.
Genuine Hotels.com guest review
3 night family trip Jun 11, 2015
Ashish
AS
5.0 / 5Outstanding
"Comfortable Stay at Graceland"
We had a nice vacation at the Graceland Resort. The breakfast was really good and the family room (4 person) was really comfortable. There are a lot of facilities that you can get, the swimming pool, easy to go to the beach (in front of the hotel), bowling, and also billiard.It is a bit pity that there is one of the security that did not give any greeting or smile. Hope this may be one thing that Graceland can improve.
Genuine Hotels.com guest review
5 night family trip Jun 21, 2015
Patrick
AS
2.0 / 5Fair
"Grand hotel not so Grand anymore."
The lobby and created a 5 star impression, but that's where it ended. We asked for a quiter room, stating we were happy to pay extra. Waited 30 minutes for what we assumed was a suitable room as there was no comment about not being able to accommodate our request. As we walked to the room, aside from the extensive pools and lush gardens, it became apparent the hotel was not being maintained to the standard you would expect. The surrounding ponds smelled the exterior and interior were tired and in many placed dirty. Then our room, which I am sure was of a high standard 5 stars when built however no where near the current 4.5 stars currently attributed to the hotel, closer to 3 - 3.5. The biggest issue was the paper thin walls and windows that failed to reduce any noise. But what was more disappointing was we were placed next to the lift, stair well, a famnily with young kids and outside was the pool used by kids. All of which we have no issue as you get what you pay for and the last minute price was cheap. However when you make a request at least have the decency to explain you can't accommodate it, mind you it would appear our request was ignored as there appeared to be vacant rooms in quiter areas. In saying all this if you have no issue with noise and a tired room with dirty exteriors in a good location with decent facilities, pools, gym and breakfast, then at the right price this will meet your needs, just needs to be re-rated to 3.5.
Genuine Hotels.com guest review
4 night romance trip Jun 22, 2015
Peter
AU
5.0 / 5Outstanding
"good"
nice hotel
Genuine Hotels.com guest review
4 night family trip Jun 9, 2015
A Traveler
AS
5.0 / 5Outstanding
"good hotel"
good
Genuine Hotels.com guest review
1 night family trip Jun 8, 2015
meng
AS
2.0 / 5Fair
"Centrally located"
The pool bar staff spent more time sitting in there little room chatting to each other than worrying about serving guests and this happened every day we were there. Talking to other guests they all had same problem. Had to continually ask to turn music down. The room cleaner kept leaving rubbish in the room and the bar fridge restock was a joke, had to ring room service to get it restocked and I'm only talking two singer beers here.
Genuine Expedia guest review
Other trip May 29, 2015
mick
AU
4.0 / 5Excellent
"Nice hotel close to the sea"
The room was excellent clean and comfortable. Hotel was very clean, breakfast buffet style was great, location was good- close to beach
Genuine Expedia guest review
Other trip May 26, 2015
Sam
AU
5.0 / 5Outstanding
"stay in Phuket"
Had a fantastic week of relaxation. Both pool and beach were fab.
Genuine Hotels.com guest review
8 night romance trip May 3, 2015
A Traveler
IE
4.0 / 5Excellent
"gracelands spa. And resort"
Didn't get my arrival drink. Was promised late checkout, as arranged with reception desk staff. Had them on the phone when I failed to check out by noon. Despite explaining the arrangement insisted I departure now.
Genuine Expedia guest review
Other trip May 18, 2015
Sophie
AU
2.0 / 5Fair
"will not stay again there"
did not enjoy
Genuine Hotels.com guest review
1 night trip Apr 27, 2015
A Traveler
AS
5.0 / 5Outstanding
"awesome"
The place is highly recommended and so relaxing!
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
VENUS
SG
5.0 / 5Outstanding
"Fantastic pool access room."
We would highly recommend this resort. Room and bathroom were spacious. The bed was very comfortable. We willl definitely go back next trip.
Genuine Expedia guest review
Other trip Apr 28, 2015
A Traveler
AU
3.0 / 5Good
"Nice enough but pricey"
A fairly standard 4 star hotel close to beach with many swimming pools. I felt room prices were a bit dear.Bar/food prices also too high, but these are easily avoided as plenty of restaurants and shops nearby. Hotel breakfasts were good with reasonable variety. Phuket itself is heading the same way as Bali and has gone noticeably downhill since last visit 7 years ago. We are unlikely to return.
Genuine Expedia guest review
Other trip Apr 26, 2015
Neil
AU
5.0 / 5Outstanding
"superb stay"
Very impressive , palatial and bang near the beach. Rooms were adequately large and well stocked.Great for kids as there was play area and massive swimming pools. Buffet breakfast was lavish however repetitive. Far away ( 15 mins walk) from the happening Bangla Road. Rental 2 wheelers available Just outside the hotel. Decent english speaking staff.
Genuine Hotels.com guest review
2 night family trip Apr 20, 2015
Venkatesh
IN
1.0 / 5Poor
"Dirty & disgusting"
We slept here for 2 nights & it was by far the worst accommodation ive stayed at in Thailand. The resort in outdated, the walls are cracked, the rooms smell of mould. Never again
Genuine Expedia guest review
Other trip Apr 23, 2015
lib mol
AU
5.0 / 5Outstanding
"Great Hotel"
This was a beautiful resort! Large spacious, buffet was great! Reviews looked pretty good with some mention of the resort looking aged.. Some areas maybe but overall nothing to worry about. The beach is literally across the street and everything is quite walkable. The main area in Patong is probably a10 minute walk from the hotel, Highly recommend :)
Genuine Expedia guest review
Other trip Apr 23, 2015
Tristan
AU
4.0 / 5Excellent
"Family Holiday"
Was very happy with this hotel, albiet the staff weren't as friendly as I would have thought and the cleaners pretty much changed the towels and made the bed. Would have expected a little more attention to detail.
Genuine Expedia guest review
Other trip Apr 20, 2015
Anne
AU
5.0 / 5Outstanding
"worthy of 4.5 star"
Very good experience in general. The room was updated to sunset Delux room, offering very big king-size beds with good softness. Breakfast is very good. Swimming pool is clean. The only problem is the toilet does not work well in flushing, and it was not fixed well.
Genuine Hotels.com guest review
3 night family trip Mar 18, 2015
YANG
AS
2.0 / 5Fair
"Old hotel, just not what I need."
It was a terrible experience. Hotel is old and not worth the 4 stars.
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
HK
4.0 / 5Excellent
"Overall good"
Pool was dirty whilst we stayed there, with many people demanding their money back. However it was promptly cleaned and overall the stay was enjoyable. Would stay again
Genuine Hotels.com guest review
7 night trip with friends Mar 22, 2015
A Traveler
AU
3.0 / 5Good
"Close to beach"
Probably a good hotel for families with children. Not an easy walk home after a night at bars on Bangla Rd although tuk tuk fare is only 200 baht. Safe would not open had to get staff to room 4 times to unlock it. Pool didn't look clean and hotel exterior building maintenance needs work eg. lights hanging off walls, tiles around pool bar falling off. We were in main building and from about 4 in the morning we could hear security guard on main entrance gate blowing his whistle constantly. Could not regulate water in shower either boiling hot or cold. Food average. Too many people for me. Would not return.
Genuine Expedia guest review
Other trip Mar 19, 2015
Kerrie
AU
5.0 / 5Outstanding
"Beautiful hotel close to the beach and facilities"
Great relaxing holiday although some guests did not have respect others staying at the hotel.
Genuine Expedia guest review
Other trip Mar 5, 2015
Ross
AU
4.0 / 5Excellent
"GOOD LOCATION"
GREAT STAY BUT IF YOUR ON GROUND LEVEL WITH GARDENS IN FRONT OF YOUR BALCONY HAVE PLENTY OF MOSSIE REPELENT. STAFF POLITE AND FRIENDLY. GOOD VARIETY FOR BREAKFAST. ALL IN ALL A GOOD STAY.
Genuine Hotels.com guest review
10 night family trip Feb 10, 2015
julie
AU
2.0 / 5Fair
"Nice but expected better"
Went to three different motels on our stay Graceland was the dearest but not the best
Genuine Expedia guest review
Other trip Feb 16, 2015
leighroy
AU
5.0 / 5Outstanding
"The land of Grace"
This hotel has everything! The staff were amazing, my partner and I had everything we needed and enjoyed our stay.
Genuine Expedia guest review
Other trip Feb 15, 2015
Renee
AU
2.0 / 5Fair
"Average rooms"
When we first arrived I was quite impressed the with the grand lobby but when we got to our room and looked out the window and all I saw was a building with a massive air conditioner out our window. Very disappoint. When booking with Expedia these things should be explained. And it fell on deaf ears when we complained. But my first room was worst right next to cleaning room so smelt of moisture. They moved us from one bad room to another
Genuine Expedia guest review
Other trip Feb 4, 2015
sandra
AU
4.0 / 5Excellent
"No sign of Elvis, thank goodness, despite the name"
The room was excellent despite being the cheapest and therefore had no view. Lovely and large, also large bathroom, comfortable beds. Good to have a wall switch at the desk, one on the wall near the standard lamp would have been handy as well. The cleaner's English was very minimal but she showed us how to access the TV channels no trouble, and was a very smiley sort of person, very friendly. Stuart, the concierge was really helpful and friendly - a great asset to the hotel. And it was good having a native English speaker there as some of the other desk staff had a smaller grasp of English. We eventually managed to communicate properly, however. Free internet was great as we could check our e-mails, but a couple of days we couldn't access Optus. I also liked having the free library service. The chocolate ice creams sold in the foyer were very nice; the other flavours we tried less so, and the lemon sorbet was not good at all - the lemon tasted fake. The breakfast buffet had plenty of variety but the butter tasted like margarine, so I bought butter at the supermarket and ate that. The salami had a funny texture, but I enjoyed everything else that I tried. The pools were good and after I followed everyone else's example, and put my beach towel on one of the sun lounges, always had a place to sit/lie.
Genuine Expedia guest review
Other trip Feb 1, 2015
Hazel
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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