"Beautiful beach front hotel."
Staying at Graceland was an excellent choice. Beach front, excellent staff. Free breakfast buffet every morning with great variety. Beautiful view.Genuine Expedia guest review
The stay was great however keep in mind that wifi is terrible in the rooms. We paid for the wifi and had constant issues with connectivity during our stay. Breakfast is good. It's in a quiter part of the patong beach and restaurants are bit of a walk.Genuine Hotels.com guest review
"Family Trip to Phuket"
We stayed in the Family Suite over Christmas. My wife and two children were very comfortable in this room. The hotel is great location in Patong directly across from the beach and easy walking distance to many good restaurants. We will diffidently stay here again on our next trip to Phuket.Genuine Hotels.com guest review
Nice hotel nice location good service. Nice Halal restaurant.Genuine Expedia guest review
"Nice hotel close to beach. Hotel staff was great."
Excellent time there. Did a lot of exploring the area. Graceland is fairly close to everything I wanted to see.Genuine Expedia guest review
"away from the noise but close to the excitement !"
Overall it was a great time, and a great hotel. We'd highly recommend to our friends.Genuine Hotels.com guest review
"Good location but dated property"
Positives: Right on the beach, 5 min walk to local shops and restaurants, 15 min walk to Bangla. Enjoyed the open seating at the Beer bar, good food at the restaurant. Having a bar inside the swimming pools is a great idea. Full Breakfast spread, with all dishes replenished throughout. Bowling. gym, children's play area, Negatives: Would rate it as […] a below average 3 star property. We were given the "Superior Room", which was in the old block facing into another building, had stale smell and overall tired state, i.e., anything but superior. Facilities were decent, but maintenance throughout the property left a lot to be desired. The hotel property is too large for the staff to pay attention to small details like moss near the fountain heads, room windows not cleaned from the outside, pruning in garden area, etc. Free wifi in reception area only. I believe the new block is better and room rates much higher. Read moreGenuine Expedia guest review
"good location, run down hotel"
not a bad place but for the money would have expected a hotel in a better condition. All abit tired.Genuine Hotels.com guest review
"Perfect Phuket Getaway"
The hotel is located at the end of Patong Beach and as such is a little less noisy, busy, crowded than the rest of the beach which was a nice break from the bustle of Phuket. It is directly across the street from the beach. The neighborhood directly around the hotel looks a little rough, but we always felt pretty safe. Though not brand new,the hotel […] is a nice facility. It is clean, maintained and has plenty of amenities (pool, gym, safe, beach towels, robes, umbrella, breakfast, free welcome drinks, internet was a bit sporadic, but whachagonnado). The staff is friendly, helpful and speaks english well. The daily breakfast is awesome with something for every taste and national origin. We scheduled a tour through the tour desk and it was amazing for a decent price. We had a great vacation at the Graceland hotel and would recommend it and book there again. Read moreGenuine Hotels.com guest review
"worthy of 4.5 star"
Very good experience in general. The room was updated to sunset Delux room, offering very big king-size beds with good softness. Breakfast is very good. Swimming pool is clean. The only problem is the toilet does not work well in flushing, and it was not fixed well.Genuine Hotels.com guest review
Pool was dirty whilst we stayed there, with many people demanding their money back. However it was promptly cleaned and overall the stay was enjoyable. Would stay againGenuine Hotels.com guest review
GREAT STAY BUT IF YOUR ON GROUND LEVEL WITH GARDENS IN FRONT OF YOUR BALCONY HAVE PLENTY OF MOSSIE REPELENT. STAFF POLITE AND FRIENDLY. GOOD VARIETY FOR BREAKFAST. ALL IN ALL A GOOD STAY.Genuine Hotels.com guest review
In January 2015, my family and I had an excellent 10 day stay at Graceland Hotel in Phuket. Staff were wonderful and obliging - no issues the services. Room was cleaned by housekeeping everyday. It was just enjoyable and we were in a comfortable environment. Our accommodation was at the main wing of the complex, could not fault it.Genuine Hotels.com guest review
"Ok for our first time"
Was ok the room we had was a suite it was a bit old. Toilet didn't work properly shower was falling apart the towels were old and freyed and the air con broke and flooded the room. Location was good and the new rooms with the private pool was awesome. Just needs updating. Wasn't worth the money we paid though. Probably stay somewhere different next […] time. Read moreGenuine Hotels.com guest review
Disappointing stay at this hotel. Booking via Expedia gave us a room next to the service areas so very busy in mornings. Air con also very loudGenuine Expedia guest review
My freinds wife and kid where coming up to my room where the hotel staff where very rude and wouldn't let then in, I won't stay there againGenuine Expedia guest review
There are 2 wings to the hotel, one new and one old. We paid a lot of money for the old wing and it was a little run down. The room was ok. The beach across the street is too busy. The food at the restaurant is very good.Genuine Expedia guest review
"Facility is old and quality of food is lower"
Nex room was empty but our booked room is behind of building and veiw from the room is worst. If the hotel side arrange the nxt room, view was good. I disappointed. Qualty of food is bad. (Breakfast) Vegitable (Cabbege) is already change color. FruiteJuie is not 100 % fruite made and very cheaper taste. Strawberry jam is too sweet and very cheaper […] taste. Bath tab was leaked water and flooring of BUS room becase sunken. Read moreGenuine Expedia guest review
"Will be back the third time!"
We came back the second time! Love the breakfast, the swimming pools, the courtyard, & 2mins to the beach.Genuine Expedia guest review
Excellent location, friendly staff, wide variety of breakfast. We received upgrade to pool access room. Will definitely stay in Graceland again.Genuine Hotels.com guest review
There were 6 of us, we asked for rooms together we were put on different floors! The cleaning room staff were inconsistent with towels, beach & bath. We used glasses, left them out to be taken, cleaned & replaced. They were never returned and on check out they tried to charge us for them as they were missing from our room. There was always a difference […] in costs at reception depending on who you spoke to. The hotel is in need of maintenance. Graceland was recommended to us as two lots of friends had been before. We would not go back there or recommend anyone we knew to stay there either. Read moreGenuine Expedia guest review
"Nice friendly hotel."
My first visit to Thailand and yes I would not hesitate to stay at Gracelands again. Across road from beach. Walking distance to shops cafes Banglar rd etc etc. Plenty of tuk tuks and air conditioned vans to hire at front door. No complaints from me!Genuine Expedia guest review
"Recommended to stay in phuket"
We stayed for 3 days recently from 25 to 27 oct 2014. It was very nice and one of the beautiful hotel I have ever seen. The swimming pools are awesome.Genuine Expedia guest review
"Very nice hotel"
Our family is very happy with this hotel and great for the money. Very convenient to the ocean and beach. The only problem, which the hotel cannot control, is the surrounding area is very touristy and there are many touts on the streets constantly asking you to buy, eat, take a ride or do something. Safe area but these people get annoying after a day […] when someone is touting you ever 20 meters. Read moreGenuine Hotels.com guest review
"Nice hotel close to the beach and nightlife"
The stay was great, they have tours and taxis available from the lobby, as well as billiards, ten pin bowling, medical centre, and massage/hair service facilities. The beers from the beer cafe and the food can be a little expensive, but there are good Thai restaurants within 5 mins walk. The free buffet breakfasts are amazing, and the bottled water […] replenished free in the daily room service is a great added bonus. Overall, Graceland has a great central location all the services anyone would require, I would stay there again. Read moreGenuine Expedia guest review
"Hotel was to far from shops and very weathered."
We got there and there was apparently no Wifi which we didn't have for 10 days basically. It was to far from the shops as well.Genuine Expedia guest review
"Hotel run down"
disappointing considering the photos on expedia. Hotel very tired and run down. Wouldnt recommend to families as we felt unsafeGenuine Expedia guest review
"extremely rude staff"
checkin staff and management were rude, disrespectful and aggressiveGenuine Expedia guest review
"Great location - great hotel"
We stayed 9 nights. We had a deluxe room in the West Wing. It was quite roomy and the beds were very comfortable. Breakfast was nice and the staff are always filling it up. Never any shortage of food. Facilities are great and the view of the beach from the rooftop pool is amazing. Staff are wonderful and ever so friendly. Nothing is too much trouble. Having […] said all the above, the only thing it needed is a bit of an update of rooms. While comfy and roomy, they are getting a bit aged. I did see that two of the buildings were closed for renovation so hopefully all the rooms will get updated in the future. I would stay here again. Read moreGenuine Expedia guest review
Obnoxious Staff not very helpful at all. Hotel doesn’t except debit card for deposit Stained linen Very slow pool side service and none on the roof top pool Had to wait half an hour to get ice which cost 200 baht Carp Wi-Fi costing $6 after initial use The pics shown are few years old Not a large variety on breakfast buffet Did not feel like a resort. […] Staff were all grumpy and hotel on the whole is very expensive. Four unpleasant days of my holiday and I couldn’t change room or cancel hotel. Warning don’t pay full amount they won’t refund if you don’t like hotel. Read moreGenuine Hotels.com guest review
"Best for Australian families"
Stayed here with partner and 2 friends the resort was absolutely huge. Didn't eat at the restaurants because they were really overpriced- except for breakfast which was a good spread but absolutely crazy. Would recommend for families but not if you want to relax. The pool and other areas are swarming with kids. Our rooms were big and good but had a […] few problems-they mixed our room up with our friends so it ended up being a huge mix up with all our bills etc and had to stand at reception for ages sorting it out. The walls are paper thin and you can hear everything, even the people in the next room flushing the toilet and talking. If you do stay get a pool room- then you save the long walk to the pool and you can buy your drinks from a local store to keep in room fridge. Read moreGenuine Expedia guest review
"overall great hotel"
we arrived late at night and the hotel allocated us probably the worst room they had at the rear of the complex no balcony and overlooking the rear carpark .this is what they call a '' superior'' room .if someone was living in the carpark in a tent then these rooms would be considered superior. having come 8000km for 12 nights I felt that the hotel […] could have done better. I refused that room and after some pushing they upgraded me to a room overlooking the gardens. we accepted this room and the holiday proved enjoyable and we had a great time we have been coming to phuket for 8 years and this resort on the balance of things was the best positioned and had the best facilities we have experienced. the staff were wonderful. I feel that their advertising is misleading and gives the wrong impression by not detailing where these rooms are situated in the complex, Read moreGenuine Expedia guest review
"Nice hotel, tidy but not cheap"
Was very disapointed with laundry service. Our laundry bill was $121.00 AUD 3469 THB for 5 kg weight where in the street it is 250THB $8.70 for 5kg Too noisy till 1am from restaurant outside the room, Loud musicGenuine Expedia guest review
We spent the last three nights of our holiday at this resort. The rooms are quit large. Breakfast was fantastic. Our room had a brick wall for a view which was never mentioned when we made the booking. Hot/cold water mixer tap did not work reliably. You could not trust the temperature to be constant. It could go from comfortable to too hot in just a […] few seconds and you could not possibly leave a child to have a shower by himself for fear of getting scolded. Excellent pool areas, gym and location is about 1 km from Bangla Road. Read moreGenuine Hotels.com guest review
"Nice hotel.... but dont eat there!"
Hotel was nice, good sized rooms and lovely pool areas for relaxing. Staff polite and do what is required as long as it is "standard service". Food in Belgian Cafe lovely, but relatively expensive. Food is main restaurant was very plain and expensive. DO NOT EAT food from the pool bar! I got terrible case of food poisoning from a "Gracelands Burger" […] purchased at the poolside bar. It was the only thing I had eaten all day, and within four hours was violently ill. Complained to the hotel reception the following morning so that they could check on food in the pool bar to ensure it didnt happen again - but they were not remotely interested. Just smiled at me. No apology, no refund on bad burger and no checking of facilities to ensure no other guest suffered the same fate. Use the hotel as accommodation only. Read moreGenuine Expedia guest review
"Nice Resort close to bch 10min walk to madness"
Lovely relaxed holiday if you want it to be or can be as busy if you want. Did day trips to islands, rode an elephant, saw the tigers and bird park. Layed by the pool, swam at the beach. Locals can be annoying but you learn to ignore and be polite.Genuine Expedia guest review
"Great location, close to beach but away from noise"
We were able to walk everywhere around Patong beach area so it was very handy. The local bus stop is opposite the hotel so it was easy to catch to the main shopping centre and very cheap 30 baht.Genuine Expedia guest review
"Great hotel great location"
The hotel staff were fantastic and the hotel and all it's pools were beautiful. Expect culture shock if you havnt been to Thailand before, I've seen many reviews which talk about broken English and bad smells - that's Thailand not the resort!Genuine Expedia guest review
"Opposite beach, short walk to Patong shops."
On my birthday, we returned from shopping and there was a birthday cake in our room from the manager of the hotel. Staff were wonderful even the security guards who were always ready with a smile and a salute. The 3 main pools were beautiful and the pool access rooms have a separate one (book early for those). The included breakfast buffet had something […] for everyone. If you don't want to stay right in the middle of town but close by, this is the place for you. Read moreGenuine Expedia guest review
"A very nice hotel for a family"
The hotel is on the beach, very secure and has all you need. It is very large (600 rooms) and I saw mostly families with children there. It has many facilities for children. It was too large and too many people for myself being single, but I did enjoy the stay there. The staff could have been a little more friendly and accommodating but I expect they […] have to deal with so many tourists. Read moreGenuine Expedia guest review
The service was poor. Requested the reception staff to help making a local call, was told to pay 78 bucks.Genuine Expedia guest review
"good hotel close to beach."
happy with the stay . will be back next year . do we have a special rate for a return guest ?Genuine Expedia guest review
Had a great time at Graceland. Staff were attentive and prompt to answer any queries! Breakfast was delicious. Only issue was the Mosquitos in the room despite everything been closed up. Stayed in the sunset wing and could hear the live music all night, as if we were in the beer cafe. Will definitely stay again!Genuine Expedia guest review
"Huge hotel cross from beach beaut grassed areas"
Awesome time plenty to do and close to shopping and restaurants.Genuine Expedia guest review
Great hotel with only the minus point on the location.Genuine Hotels.com guest review
"Great choice to stay"
I was staying in Sanset wing. It was great. Location is perfect. You are in several steps to beach. Hotel is clean, rooms are spacious and bright. Balcony was huge! Pool is great - really big and clean. Hotel territory is buatiful.Genuine Expedia guest review
"Nice hotel close to beach Accomadation staff"
Nice hotel Accomadation staff Close to beach Great location Room required few repairs and house keeping could have been better we were often left without towels and pillowcases. The hotel charges for everything there was no one we could ask about local attractions any time we did ask they tried to sell us a tour when we wanted to hire a bike and travel […] ourselves this was frustrating. We spend a lot of money on beverages and food and one night we asked for an ice bucket to borrow and they charged us for the ice it was cheap but on principle when I had already spent so much this was disappointing. Read moreGenuine Expedia guest review
"3star hotel not 4star"
Hotel facilities, rooms, maids, food were all on satisfactory level, but the reception service was a total catastrophy. I would describe them as arrogant, rude, not unserstanding ghe clients needs, etc.Genuine Hotels.com guest review
"Great time !!"
We truly had a great time at the Graceland. The Xmas function they arranged was fantastic. I would recommend this hotel to everybody visiting Phuket.Genuine Hotels.com guest review
"Over priced and disappointed"
Hotel was meant to be over over 4 stars, but it was not. Rooms were run down but clean. Hotel was located at the beginning of Main Street, so was quite a walk to the main shopsGenuine Expedia guest review
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