"Good location but dated property"
Positives: Right on the beach, 5 min walk to local shops and restaurants, 15 min walk to Bangla. Enjoyed the open seating at the Beer bar, good food at the restaurant. Having a bar inside the swimming pools is a great idea. Full Breakfast spread, with all dishes replenished throughout. Bowling. gym, children's play area, Negatives: Would rate it as […] a below average 3 star property. We were given the "Superior Room", which was in the old block facing into another building, had stale smell and overall tired state, i.e., anything but superior. Facilities were decent, but maintenance throughout the property left a lot to be desired. The hotel property is too large for the staff to pay attention to small details like moss near the fountain heads, room windows not cleaned from the outside, pruning in garden area, etc. Free wifi in reception area only. I believe the new block is better and room rates much higher. Read moreGenuine Expedia guest review
"good location, run down hotel"
not a bad place but for the money would have expected a hotel in a better condition. All abit tired.Genuine Hotels.com guest review
"Perfect Phuket Getaway"
The hotel is located at the end of Patong Beach and as such is a little less noisy, busy, crowded than the rest of the beach which was a nice break from the bustle of Phuket. It is directly across the street from the beach. The neighborhood directly around the hotel looks a little rough, but we always felt pretty safe. Though not brand new,the hotel […] is a nice facility. It is clean, maintained and has plenty of amenities (pool, gym, safe, beach towels, robes, umbrella, breakfast, free welcome drinks, internet was a bit sporadic, but whachagonnado). The staff is friendly, helpful and speaks english well. The daily breakfast is awesome with something for every taste and national origin. We scheduled a tour through the tour desk and it was amazing for a decent price. We had a great vacation at the Graceland hotel and would recommend it and book there again. Read moreGenuine Hotels.com guest review
Great hotel with only the minus point on the location.Genuine Hotels.com guest review
"3star hotel not 4star"
Hotel facilities, rooms, maids, food were all on satisfactory level, but the reception service was a total catastrophy. I would describe them as arrogant, rude, not unserstanding ghe clients needs, etc.Genuine Hotels.com guest review
"Great time !!"
We truly had a great time at the Graceland. The Xmas function they arranged was fantastic. I would recommend this hotel to everybody visiting Phuket.Genuine Hotels.com guest review
"Over priced and disappointed"
Hotel was meant to be over over 4 stars, but it was not. Rooms were run down but clean. Hotel was located at the beginning of Main Street, so was quite a walk to the main shopsGenuine Expedia guest review
room very good ,received bottled water dailyGenuine Hotels.com guest review
"Moments of relaxation..."
It was a great holiday for me with my friend..the hotel was perfect for us, my friend from emirates airline was suggest me to stay in your hotel..And no regrets..for me to invite my friends also to stay with me.. And I will always choose to stay in Phuket Graceland hotel every time I visit Phuket..and for sure I will recommend your hotel to all my friends.. Thanks […] and regards, Jen Read moreGenuine Expedia guest review
Excellent place to stay. Facilities excellent. Loved the sky pool and the new section. Brekky great. Staff good.Genuine Expedia guest review
"Nice spacious hotel close to the beach"
Overall hotel is clean with plenty of space and options on-site of things to do. Cable is fairly limited with only 3-4 channels being English speaking channels. T.V can drop out fairly regularly. Overall food is nice with morning buffet offering plenty of options.Genuine Expedia guest review
"Good location and facilities but disappointing"
Unfortunately our stay at Gracelands was a disappointing one. On the positive the resort does have good facilities in relation to swimming pools and cafes, however we found the following as negatives when we stayed there: 1) Room was old and needed repairs twice to fix the electricity and the air conditioning was noisy. Room had a very stale smell. 2) […] There was a major Gastro outbreak in the resort (but also found out this was wide spread across Phuket), however the resort did not acknowledge the problem or implement additional hygiene controls to limit the spread of the outbreak. Conservatively 75% of the resort guests were struck down with Gastro which in our case lasted for 3 days. 3) Poor cleaning practices by housekeeping, i.e no gloves or disinfectant, wiped the bathrooms with the old towels and then proceeded to the other rooms...re point 2 above. 4) Most of the Resort staff have trouble understanding English which creates frustration when requesting basic needs. Read moreGenuine Expedia guest review
We chose this resort based on location, it is close to the beach and Patong town center. However we were very disappointed with the state of the place, the rooms were dated and bordered on shabby and the pools were dirty. More effort needs to be placed on the up-keep of this large resort that has potential. I would not stay here again while it is in […] this state. Read moreGenuine Expedia guest review
The stay was excellent, early check in provided, rooms were upgraded and breakfast excellent. Rooms very spacious and bathroom was excellent. Will recommend anyone to stay at the resort. Service excellent. Check out also good.Genuine Hotels.com guest review
"Good for family or couples."
Great location. Close to everything but not noisy.Genuine Expedia guest review
"Nice Resort - close to Beach"
Staff were excellent -eager to please. Bed was very hard - not comfortable. TV reception very poor. Breakfast selection very good but a lot of the food was not hot. Information desk staff very helpful and pleasant. Seats in the lobby lounge wre uncomfortable and dirty. The facility is in need of a lot of maintenance in many areas but the staff made […] it a good experience. Fix the beds and we would return. Read moreGenuine Expedia guest review
Going to phukrt for 5 years now this was our best hotel stay. Walking distance to town, beach across the road lots of good cheap eating places. We would like to say a big thank you to Graceland for the up grade to excitive suite sunset wing. We will stay here next year.Genuine Expedia guest review
"Nice hotel with great location"
Graceland Hotel is in a great location right across from Patong Beach and within an easy walk to Bangla Road and all the action of Patong. However, we found the hotel a little tired. Rooms were constantly being refurbished which caused a bit of inconvenience and noise. Breakfast buffet was brilliant - no complaints there! Lots of pool area.Genuine Expedia guest review
"Beautiful across from beach. Fantastic facilities."
Excellent . All staff wonderful and friendly,with exception of a couple at reception desk.Genuine Expedia guest review
Rooms were fairly big and clean. Aircon worked well. hot water and pressure not good at times. Would have liked more draws to put clothes away and maybe an iron. Nice big pools 3 + . Breakfast buffe great. Good location. Good for Kids.Genuine Expedia guest review
"Close to the beach"
enjoyed it very much, only the AC was a little noisy otherwise a pleasant hotel.Genuine Hotels.com guest review
Excellent facilities and service. Great location, only about a 5/10 minute walk to Bang-la Road. Will definitely come back!Genuine Expedia guest review
Ok very big hotelGenuine Hotels.com guest review
"The worst hotel I have ever stayed in."
The worst hotel I have ever stayed in. We booked for 10 nights and it took us two days to get out of this hotel. Do not book this hotel it was terrible.Genuine Expedia guest review
Perfect for some time out (i.e. don't go there to work)Genuine Expedia guest review
A great hotel ,only fault there restaurants were bait expensiveGenuine Expedia guest review
The stay was spoiled by someone going through our luggage and stealing an item. We also think our safe was tampered with as we had to call an attendant to have it opened. Otherwise the hotel and staff was perfectGenuine Expedia guest review
Loved the hotel, great locatipn close to everything. buffet breakky was yummy. pool was beautiful. would stay again!!!Genuine Hotels.com guest review
fantastic hotel to stay in, rooms clean and tidy, there are 4 pools to choose from all clean and fantastic sizes, buffet breakfast fantastic with everything you could think of, staff were very friendly and would go out of their way to help you, all in all would recommend this hotel highlyGenuine Hotels.com guest review
"Best place in patong"
Best place to stay in patong ,so close to all the action ,yet very secluded and quiet .lovely staff which were extremely helpful ,highly recommend........Genuine Expedia guest review
"We loved the graceland"
Me and my boyfriend stayed at the Graceland and we loved it. The pools were beautiful as was the rest of the hotel. It was in a good location as it wasn't far from bangla road where all the clubs are but it also wasnt right near bangla so it kept its nice relaxing style. I'd definantly stay again. The only fault we found was we were on the top floor […] and there were lots of stairs to walk, occasionally we took the elevator but because its already so hot outside the elevator didn't have aircon so it was very very hot and stuffy in the elevator. Read moreGenuine Expedia guest review
"dont stay here rude staff"
I have stayed in Patong many times at other hotels the reason for the low score is the girl who did the check out for us had no customer service skills at all, she was so rude the couple before us also had commented on how rude she was, she then got someone else to do our check out after she got up us. The room was in the new section which was lovely […] very roomy and new but the pool was getting worked on and was very noisy all day long. Read moreGenuine Expedia guest review
"Holiday in Phuket"
It was a good experience and close to shops and resterauntsGenuine Expedia guest review
"Away from the hustle and bustle"
A beautiful hotel, stayed in the main wing areaof the resort, the only down points was that during our stay there was construction works going on around us, the fact they would start work at 7 am, we would have hoped they notified us prior to our arrival. Apart from this the resort was well kept and staff were friendly.Genuine Hotels.com guest review
"Very central for shopping and sight seeing"
The hotel was very family friendly, close to main shopping and restaurant areas. Staff very willing to assist with any requests.Genuine Hotels.com guest review
We were glad we only stayed 3 nights at this hotel. The rooms are very average and the hotel didn't have a good atmosphere. Is a big hotel and there is nothing done to make your stay enjoyable. Staff not friendly and service very average. Would not recommend this hotel.Genuine Expedia guest review
"building works underway"
Hotel was ok but getting a bit tired. Main dining room was closed and being refurbished. A bit noisy all day including Sunday with building works going on for a new wing and refurbishment of main dining room. High cost of internet was a bit disapointing also. Had a room service meal the first night due to late arrival but the food was quite poor quality […] and expensive (by Patong standards). The buffet breakfast served in the new wing was reasonably good quality. The room was a pool view delux and also had a partial view of the beach which was an unexpected bonus. Read moreGenuine Expedia guest review
Ne odgovara ni kvalitetu za tri zvezdice.Genuine Hotels.com guest review
sols de chambres un peu sales. Pour le reste très bon hotel.Genuine Hotels.com guest review
"Dobra lokacija ali na zalost neljubazno osoblje."
Hotel je na dobroj lokaciji,ali kompletnu sliku ruze strasno prljavi bazeni sa zutom vodom i vrlo neljubazno osoblje, posebno na recepciji koje i ne zeli da vas saslusa a kamo li da izadje u susret. Cak izgleda da nisu mozda dobro placeni pa se i ne trude da ostave dobar utisak. Hotel je poprilicno oronuo ali se i ne odrzava. Internet Wi-Fi je strasno […] los i spor ali zato dosta kosta. Peskiri za plazu uvek smrde isto i kada vam zamene "cistim". Mali broj lezaljki pored bazena za toliki broj soba. Zbog kasnijeg leta nisu hteli da izadju u susret i pomere odjavu iz sobe do 19 h,uz izgovor da je hotel pun,i ako je bilo ocigledno da je najmanje trecina soba prazna.Kasnije kada je prijatelj hteo da plati za citavu noc onda je ispalo da ima soba. Mini bar nema ni pet artikla. Ako izuzmemo LCD TV u sobi sve ostalo je kao iz '70- tih. Razocaravajuce. Read moreGenuine Hotels.com guest review
The beds were horrible. . It was like we were sleeping on a sheet of plywood. . Other than that everything was fine.Genuine Hotels.com guest review
Resort feel,很大，但房太舊，泳池很大很美，但房間太老，一定要更新了，價格偏貴。Genuine Hotels.com guest review
alles war okGenuine Hotels.com guest review
Vi havde 3 overnatninger på hotellet i slutningen af vores ferie. Vi var meget tilfredse med opholdet. Hotellet har en rigtig god beliggenhed. Man skal kun over vejen, så er man ved stranden. Der er desuden kun en mindre gåtur ind til barer m.m. Man skal selvfølgelig være opmærksom på at Phatong er meget turistet. Pool området var fint. Morgenmaden […] var helt i top, stor buffet med alt hvad der hører til et morgenbord og mere til. Personalet var meget hjælpsomme, og arrangede transport til lufthavnen for os. Negative ting ved opholdet: Der er ikke gratis Wifi på værelset, så man skal ned i foyeren for at komme på nettet. Her er der utrolig mange myg nede. Cafeen "Belgian Beer Cafe" som hotellet har samarbejde med var vi ikke så tilfredse med. Maden er dyr og ikke særlig god. Vores værelse hørte sammen med et andet værelse, hvor der kun var en alm. dør imellem. Døren var bestemt ikke lydisoleret, så vi kunne høre vores til tider meget larmende naboer. Men alt i alt var vi tilfredse med opholdet. Vi ville reservere hotellet igen hvis vi skulle til Phatong. Read moreGenuine Hotels.com guest review
"hotel très bien situé"
très bon séjour, hotel très propre dommage que le personnel ne parle pas du tout français à la réceptionGenuine Hotels.com guest review
"Hotel okay aber mit Einschränkungen"
Allgemein gesehen ist das Hotel in Ordnung bis auf ein paar Punkte welche mir missfallen haben. Wir hatten ein etwas teures Zimmer mit Poolview gemietet aber es wurde versucht uns ein normales Zimmer zugeben was meiner Frau direkt auffiel da Poolview normalerweise nicht den Pool des Nachbarhotel meint. Sauberkeit des Zimmer war soso, der Balkon wurde […] nicht gesäubert. Normalerweise versuchen Hotels den Gast vor überhöhten Taxipreisen zu schützen, dieses Hotel selber hatte einen 50% höheren Preis vom Airport als außerhalb. Da das Hotel relative groß ist, ist auch das Frühstück nicht gerade ein Platz der Ruhe, man musste warten bis ein Tisch frei wurde. In anderen Hotels in Thailand hat das Personal einen einen Tisch zugewiesen, hier war selbst ist der Mann/Frau angesagt. Read moreGenuine Hotels.com guest review
séjour très agréable, personnel aimable, hotel bien situé, buffet petit déjeuner super complet, dommage que le personnel ne parle pas du tout français.Genuine Hotels.com guest review
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This guest did not leave a comment.Genuine Hotels.com guest review
"Great hotel in Patong"
This guest did not leave a comment.Genuine Hotels.com guest review
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