"San Amtonio must hotel"
Beautiful hotel w great amenities. Close to the riverwalk and it's attractions. Great service from all, especially Jesse and Matthew. Recommended stay.Genuine Hotels.com guest review
The hotel staff and entire stay was awesome. Only thing you have to watch for, is that if you book through Hotels.com and take a pet...hotels.com doesn't mention anything about the potential for a pet charge. I think they should so there are no surprises when checking in. If you filter by "pet friendly" then hotels.com should place a disclaimer that […] there will most likely be a pet charge on top of what you are paying through hotels.com Read moreGenuine Hotels.com guest review
Family went down to celebrate daughters birthday, took several friends and we had a blast!! Hotel was amazing! Location was PERFECT! Hace stayed in several hotels in San Antonio but this is far our favorite!!Genuine Hotels.com guest review
"Great holiday getaway"
Wonderful hotel at a great price.Genuine Hotels.com guest review
The hotel staff was very rude, there were no toiletries in the room and when I told them about it they didn't bother to set anything up they just left the bag on the counter. There were no his and her robes, and no free WiFi, it was just an overall upsetting experience.Genuine Hotels.com guest review
This was a one night stay to celebrate our 47th anniversary. We dined at the Chart Room in the Tower of Americas. The Grand Hyatt is located very close to the Tower and that made it very convinent to dine and enjoy the River Walk.Genuine Hotels.com guest review
"A lil getaway from home:)"
It was great and beautifulGenuine Hotels.com guest review
"Visiting with family"
The view was fantastic! We were on the 20th floor next to the riverwalk. We enjoyed the breakfast and the dinner at the Steak house. This was very enjoyable.Genuine Hotels.com guest review
"great place to stay"
We had a great time here. The view is great. Very clean and it is right on the river. If I find myself in San Antonio again, I will be staying here.Genuine Hotels.com guest review
I absolutely loved the hospitality, the employees were very kind and welcoming! The room was very clean with a beautiful view of downtown! I will definitely be back!Genuine Hotels.com guest review
It was excelent the hotel was close to everything and the service was greatGenuine Hotels.com guest review
"Christmas at Hyatt"
There for Christmas 2014. Excellent King room, service in area was great, Walked the Riverwalk for Christmas with local friends, came back for snack, waitress was great, food was excellent. Hotel is outstanding, will stay there again.Genuine Hotels.com guest review
"Good last minute place in downtown SA"
Walked in @ 730 on a Friday night and asked they PM HOTELS.com price, agent said no go. Had to login to app and book hotel and then show it to the agent 10 min later. After, that hiccup everything went well. Str8 up to room, all clean and comfortable.Genuine Hotels.com guest review
Hotel staff was excellent and knowledgeable about localling restaurants. Room was comfortable and clean. Very close to the mall and you have to walk a little to get to the main part of the Riverwalk but hotel was worth it.Genuine Hotels.com guest review
Hotel was nice and staff was super friendly. Room was very clean. The room I stayed in had an some minor issues. I called guest services to let them know that the AC was not working and they were quick to send maintenance to see what the issue was. Maintenance said it was a minor issue and attempted to fix it right away. Maintenance said that the room […] would cool down within an hour or so. Went to bed and woke up in the middle of the night tossing and turning because the AC was still not working. Did not bother to call them again because I didn't want to hassle with moving to another room. Took a shower in the morning and the tub drain was messed up and did not drain properly. I let the guest services know about the issues upon check out and they were very apologetic and let me know that they would get to the bottom of it. All problems aside, I would stay here again and would recommend it to others guest. Read moreGenuine Hotels.com guest review
Loved this hotel!!! Friendly staff, wonderful room service and great atmosphere! Valet could use a little work. Didn't know where valet person was and they didn't come to car to help us out.Genuine Hotels.com guest review
The view from the window was amazing.Genuine Hotels.com guest review
Awesome!!!Genuine Hotels.com guest review
We enjoyed everything. We will be back.Genuine Hotels.com guest review
"Riverwalk at Christmas"
We had a great stay at the Grand Hyatt. It's at the end of the riverwalk, but is still in a good location with an easy walk to restaurants, shops, and dining. The riverwalk is fantastic at Christmas; one of the places everybody should check out at least once!Genuine Hotels.com guest review
We enjoyed itGenuine Hotels.com guest review
This is a nice hotel in downtown San Anotonio.Genuine Hotels.com guest review
"Right by the Riverwalk"
It was a great location because we wanted to tour downtown San Antonio. The view from our room was great. The two full size beds for two adults and two preteens was a bit uncomfortable. The staff was friendly and helpful.Genuine Hotels.com guest review
Hotel is very clean and cozy. Hotel staff was excellent. Extremely helpful and nice. Great location. Great price. Will definitely be staying again.Genuine Hotels.com guest review
The only thing I could say is that the toilet paper wasn't the best brand.Genuine Hotels.com guest review
Decided to stay there for Christmas holidays. They view we got was outstanding. But the friendliness of the staff wasnt really there. But besides that, we had a fantastic stay.Genuine Hotels.com guest review
"Grand Hyatt is impeccable"
Our stay at the grand Hyatt sentiment was absolutely marvelous. Each and every employee did their job to make our stay perfect. Felipe is a standout for consistently providing excellent customer service. We loved the location smack dab on the Riverwalk, our suite with its stunning views, The restaurant with it's incredible food by Ruth's Chris. The […] pool and exercise facility was top notchI just have nothing but good positive things to say about this hotel and all the employees that work at it. We look forward to the rest of our stay and many more stays here in the future. Read moreGenuine Hotels.com guest review
The parking fee wow a little pricey. Rhe hotel to include the steak house were wonderfulGenuine Hotels.com guest review
Had dinner @ Ruth Chris' our 1st evening, which was excellent and room service for Monday night football--best rheben sandwich!Genuine Hotels.com guest review
"Great hotel on the Riverwalk"
The room was very nice including the sweet lounge chair in the room. Nice choices downstairs for restaurants. Convenient to the Riverwalk. My daughter stayed here while home for the holidays. It was easy to drop off and pick her up at the hotel. We got a good rate during the week of Christmas.Genuine Hotels.com guest review
All awesomeGenuine Hotels.com guest review
"Great overnight stay."
Desk attendants were very helpful, and the valet guys were especially helpful. Great bar for a nightcap inside the hotel.Genuine Hotels.com guest review
"definitely going back"
Good location, good service, good price, definitely going backGenuine Hotels.com guest review
"the place to be!"
Every time my wife and I go with some friends it is the best experience. The pool is amazing with a bar and the rooms are so clean.Genuine Hotels.com guest review
Fun Getaway FOR ME N wife..She Loved THE hotel!Genuine Hotels.com guest review
Great hotel. Clean room. Friendy staff. Love the location. Perfect for a couples getaway. We will definitely stay her again.Genuine Hotels.com guest review
IT WAS CHRISTMAS! The Hotel was "STONE COLD"...not ONE LIGHT, TREE, GARLAND OR INDICATION OF CHEER AND GOODWILL FOR ALL THE CHRISTMAS TRAVELERS!!!!!!!!! VERY DISAPPOINTING!!!!!!!!!!!Genuine Hotels.com guest review
room was great. was given the wrong room number at front desk. needed to call front desk to get correct room . hamburger room service was cold and not flavorful.Genuine Hotels.com guest review
"Great location, nice hotel"
Great locationGenuine Hotels.com guest review
"christmas from 5 th floor"
Graduation stay,loved the view from 5th floor.Genuine Hotels.com guest review
"Vending machine disaster"
None of the pepsi machines work,if the vending machines would have accepted bills I would have rated your hotel a 100 but it was very inconvenient to look for a machine that worked In the top 4 floors. So I'm going to rate it at an 80 other than that it was good.Genuine Hotels.com guest review
The bed was hard. The ac didn't work that good. The room was hot. The parking was outrageous.Genuine Hotels.com guest review
Melanie at the front desk was amazing, helped us save a bit of money on parking and internet. Helpful and very friendlyGenuine Hotels.com guest review
"Christmas time in San Antonio"
When we checked in our room was dirty,but they moved us to another room promptly. Enjoyed our stay.Genuine Hotels.com guest review
hotel was clean and stay was affordable. Hotel was very crowded with UTSA graduation and USAA christmas party but overall a good experience.Genuine Hotels.com guest review
"Parking is a Rip-Off."
We came to SA to visit a special art event at the McNay Museum of Art. The event was wonderful. A concierge provided us with incomplete driving directions, which was annoying. If it hadn't for a friendly employee who was leaving the self-park at the same time, we would probably still be sitting at the exit in the over-priced parking garage, as our supposedly […] pre-programmed room card would not open the gate. That was really annoying. A helpful hotel staffer came forward to help. Thank you for that. Overall, we had a nice stay. Read moreGenuine Hotels.com guest review
"all worked out..."
all i can say, it all worked out......malls, dinner, breakfast, and room...all worked outGenuine Hotels.com guest review
"Great stay at the Riverwalk!"
Great location, very clean, staff were all very nice.Genuine Hotels.com guest review
"nice Stat at hyatt could improve just a little"
Great stay rooms temperature never seemed to stabilize. Beds pretty hard , but definitely a great place and would stay againGenuine Hotels.com guest review
One night stay, was great, cost for using the hotel garage to expensive $$$$$Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )