"Right by the Riverwalk"
It was a great location because we wanted to tour downtown San Antonio. The view from our room was great. The two full size beds for two adults and two preteens was a bit uncomfortable. The staff was friendly and helpful.Genuine Hotels.com guest review
Hotel is very clean and cozy. Hotel staff was excellent. Extremely helpful and nice. Great location. Great price. Will definitely be staying again.Genuine Hotels.com guest review
The only thing I could say is that the toilet paper wasn't the best brand.Genuine Hotels.com guest review
Decided to stay there for Christmas holidays. They view we got was outstanding. But the friendliness of the staff wasnt really there. But besides that, we had a fantastic stay.Genuine Hotels.com guest review
"Grand Hyatt is impeccable"
Our stay at the grand Hyatt sentiment was absolutely marvelous. Each and every employee did their job to make our stay perfect. Felipe is a standout for consistently providing excellent customer service. We loved the location smack dab on the Riverwalk, our suite with its stunning views, The restaurant with it's incredible food by Ruth's Chris. The […] pool and exercise facility was top notchI just have nothing but good positive things to say about this hotel and all the employees that work at it. We look forward to the rest of our stay and many more stays here in the future. Read moreGenuine Hotels.com guest review
The parking fee wow a little pricey. Rhe hotel to include the steak house were wonderfulGenuine Hotels.com guest review
Had dinner @ Ruth Chris' our 1st evening, which was excellent and room service for Monday night football--best rheben sandwich!Genuine Hotels.com guest review
"Great hotel on the Riverwalk"
The room was very nice including the sweet lounge chair in the room. Nice choices downstairs for restaurants. Convenient to the Riverwalk. My daughter stayed here while home for the holidays. It was easy to drop off and pick her up at the hotel. We got a good rate during the week of Christmas.Genuine Hotels.com guest review
All awesomeGenuine Hotels.com guest review
"Great overnight stay."
Desk attendants were very helpful, and the valet guys were especially helpful. Great bar for a nightcap inside the hotel.Genuine Hotels.com guest review
"definitely going back"
Good location, good service, good price, definitely going backGenuine Hotels.com guest review
"the place to be!"
Every time my wife and I go with some friends it is the best experience. The pool is amazing with a bar and the rooms are so clean.Genuine Hotels.com guest review
Fun Getaway FOR ME N wife..She Loved THE hotel!Genuine Hotels.com guest review
Great hotel. Clean room. Friendy staff. Love the location. Perfect for a couples getaway. We will definitely stay her again.Genuine Hotels.com guest review
IT WAS CHRISTMAS! The Hotel was "STONE COLD"...not ONE LIGHT, TREE, GARLAND OR INDICATION OF CHEER AND GOODWILL FOR ALL THE CHRISTMAS TRAVELERS!!!!!!!!! VERY DISAPPOINTING!!!!!!!!!!!Genuine Hotels.com guest review
room was great. was given the wrong room number at front desk. needed to call front desk to get correct room . hamburger room service was cold and not flavorful.Genuine Hotels.com guest review
"Great location, nice hotel"
Great locationGenuine Hotels.com guest review
"christmas from 5 th floor"
Graduation stay,loved the view from 5th floor.Genuine Hotels.com guest review
"Vending machine disaster"
None of the pepsi machines work,if the vending machines would have accepted bills I would have rated your hotel a 100 but it was very inconvenient to look for a machine that worked In the top 4 floors. So I'm going to rate it at an 80 other than that it was good.Genuine Hotels.com guest review
The bed was hard. The ac didn't work that good. The room was hot. The parking was outrageous.Genuine Hotels.com guest review
Melanie at the front desk was amazing, helped us save a bit of money on parking and internet. Helpful and very friendlyGenuine Hotels.com guest review
"Christmas time in San Antonio"
When we checked in our room was dirty,but they moved us to another room promptly. Enjoyed our stay.Genuine Hotels.com guest review
hotel was clean and stay was affordable. Hotel was very crowded with UTSA graduation and USAA christmas party but overall a good experience.Genuine Hotels.com guest review
"Parking is a Rip-Off."
We came to SA to visit a special art event at the McNay Museum of Art. The event was wonderful. A concierge provided us with incomplete driving directions, which was annoying. If it hadn't for a friendly employee who was leaving the self-park at the same time, we would probably still be sitting at the exit in the over-priced parking garage, as our supposedly […] pre-programmed room card would not open the gate. That was really annoying. A helpful hotel staffer came forward to help. Thank you for that. Overall, we had a nice stay. Read moreGenuine Hotels.com guest review
"all worked out..."
all i can say, it all worked out......malls, dinner, breakfast, and room...all worked outGenuine Hotels.com guest review
"Great stay at the Riverwalk!"
Great location, very clean, staff were all very nice.Genuine Hotels.com guest review
"nice Stat at hyatt could improve just a little"
Great stay rooms temperature never seemed to stabilize. Beds pretty hard , but definitely a great place and would stay againGenuine Hotels.com guest review
One night stay, was great, cost for using the hotel garage to expensive $$$$$Genuine Hotels.com guest review
"Friendly service and great Riverwalk location"
Service was fantastic. Very helpful and courteous. All the staff we interacted with were nice and friendly, from the front desk and concierge to the cleaning crew. Only complaints were cost of parking $27 and no wi-fi included, but the insanely good room rate helped to counteract that.Genuine Hotels.com guest review
"Friendly, informative staff, great value"
The hotel was great, the city was crowded with several events going on and the the hotel was crowded. The hotel staff were able to accommodate our needs by giving us an early check in. The staff was also very informative as to delays that we may encounter, within the hotel, due to the hotel being full. Overall I thought the hotel was a great value, […] location was great and the staff friendly and informative. Read moreGenuine Hotels.com guest review
"Perfect 1 nite stay"
Had a great time. Nice clean room perfect location. Probably would just self park next trip. Definitely stay there again.Genuine Hotels.com guest review
The room was very comfotable. It was walking distance to the attractions we want to see.Genuine Hotels.com guest review
Good crowd, cozy rooms, and comfy sleepGenuine Hotels.com guest review
Staff was friendly and courteous. Beds were comfortable and cozy. I plan on returning soon.Genuine Hotels.com guest review
"Dec 19th 2014"
Parking is expensive and traffic was terrible but other than that had a great experience at this hotel. Close to Alamo and other popular downtown destinations.Genuine Hotels.com guest review
"San Antonio UTSA Graduation @ Convention Cener"
Family & friends attended UTSA graduation at the convention center. Great location for convention ctr & Riverwalk. C/I and C/O all good. Bartenders @ Ruth Chris on Riverwalk level were great. Awesome & free fitness facilities. Nice rooms. In-room info on hotel amenities and the area was weak. Saturday night valet parking (garage full) slow & disorg […] anized. Read moreGenuine Hotels.com guest review
"Beautiful BUT bring your own wifi"
No free wifi??? With everything im paying I expected that to be freeGenuine Hotels.com guest review
"Beautiful Hotel, Great Location, OK Rooms"
This was our first visit to this Riverwalk hotel. Overall, it is a nice hotel in a great location, however the rooms are not what I expected from a Hyatt. They were small, radio did not work, there were bugs in our room, toys and earplugs were in the room from previous guest, and both headboards had cosmetic damage. I paid $20 plus for parking with […] my room, yet I couldn't get out of the garage after checking out (no room card). This was a bit frustrating. Maybe it was just a bad day for me. Read moreGenuine Hotels.com guest review
"Great place to Stay"
Excellent hotel with prompt and personal customer service. Located at the Riverwalk close to the mall and a wide variety of restaurants, it is an excellent venue for an overnight stay to see the sights. Highly recommended.Genuine Hotels.com guest review
nice and convenient for our event at H G Convention Ctr. ThanksGenuine Hotels.com guest review
"Great home away from home"
Was in town for a graduation, always great service, excellent rooms and friendly atmosphere.Genuine Hotels.com guest review
"San Antonio One night stay"
One night to attend an evening party in San Antonio. Room furnishings were clean but noticably worn. Valet parking was EXTREMELY expensive.Genuine Hotels.com guest review
Great service and location! Had a wonderful 2 day stay!Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
This was our getaway to the San Antonio River Walk. We enjoyed our stay here it is in a very good spot to the River Walk.Genuine Hotels.com guest review
"It's only okay...."
Room looked like it needed up dating... Stuff was falling apart.Genuine Hotels.com guest review
"GREAT stay next door to Convention Center!"
We were staying for a conference at the Gonzalez Convention Center -- what a fabulous find, right there next door! We loved the accessibility of being able to go up to the room between sessions, the breakfast deal with Ruth's Chris downstairs, and the comfort and cleanliness of the hotel. Everything was spot on, and the staff couldn't have been more […] courteous and kind. Read moreGenuine Hotels.com guest review
"nice hotel, but had to pay for parking and wifi"
I thought it was ridiculous to have to pay for parking in addition to your hotel room. I thought that should be included and free wifiGenuine Hotels.com guest review
"Expected more from Grand Hyatt"
Being the hotel I chose to take my new wife to and spend the first night of my marriage I just expected the room to be cleaner and in better shape. It kind of takes away from the delivery of a modern look when the headboard of the bed is peeling but also, i don't know if each room has its own air filter for the hvac system but the musty smell also took […] away from the cleanliness of the room. The lobby on the other hand looked great,it was just the room was a let down Read moreGenuine Hotels.com guest review
"eh..so so.. not like wow!"
First room our air conditioning went out, beds aren't that comfortable. Be sure to ask for extra pillows. Second room was a tad better. TV was going in and out of service. Food was awesome down at the café thier Customer service was awesome and friendly. Help desk guy was rude, I complemented him on a beautiful feature of his, and he totally blew me […] off..rude! Beds could be better given the location and price. Read moreGenuine Hotels.com guest review
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