Fairmont Heritage Place, Ghirardelli Square - San Francisco

The stay at this hotel was just brilliant! The location is just on top of Ghirardelli Square, which is I guarantee the world's best Ice Cream and Chocolate. The staff was extra-ordinarily helpful, rooms were quite nicely sophisticated and cozy. Literally, no complaints! You may think that this is half a mile away from all the happening places in the […] city, but the house car will get you anywhere that San Francisco is known for! There is no second hotel I will look into when I'm coming back to San Francisco! Read more

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Genuine Hotels.com guest review

Great property, great experience. Private balcony looking on to bay. Alcatraz directly off balcony, which also looked down onto Ghirardelli Square shopping area.

Genuine Hotels.com guest review

Hotel and staff were great. Nice quiet area, and easy walking to the wharf, Chinatown, Cable Cars, and Electric trolley. Look forward to returning soon.

Genuine Hotels.com guest review

Superb professional and friendly attitude of all the staff. Room upgrade without having to ask. Great room with fantastic amenities.

Genuine Hotels.com guest review

We decided to stay at the Fairmount based on all of the positive reviews. The 2 bedroom residence city view was beautiful! 2 1/2 baths a beautiful modern kitchen that seats 8. A dishwasher and washer and dryer are also included in the apartment. With all the amenities as would be expected in this hotel category. The car service is a great help getting […] to a restaurant(The hotel cadillac escalade will pick up and drop off within a 2 mile radius of hotel). The wine and cheese tasting from 4-5 pm was wonderful. Continental breakfeast was suberb! Too many good things to list about this hotel. The service is the best! Top notch friendly staff! My family and I will only stay here when we visit San Francisco. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My wife and I enjoyed a free upgrade to a two-bedroom suite. It was a very kind gesture and we certainly appreciated the extra space. The entire staff is courteous and respectful. The complimentary luxury car service is a superb amenity. The location is perfect and we will definitely be staying at Heritage Place whenever we are in San Francisco nex […] t. Read more

Genuine Hotels.com guest review

We stayed in a two bedroom residence and the layout was very comfortable. The reason for giving 4 starts instead of 5 really isn't a reflection of the hotel, but the parents that let their herds of children run through the hallways yelling and jumping from staircases. It happened on more than one occasion during our stay. We also ordered a burger from […] room service and requested it cooked "medium" and it came well done. They also did not provide any condiments, not even ketchup for the french fries. We mentioned this at check out and they were kind enough to reverse the charges, but a bad meal is still a bad meal. We did not have time to send it back since we had an event to go to. The reason the staff received a 4 and not a 5 is because it took them 40 minutes and two phone calls to bring the "complimentary" bottles of water to the room after check in. Read more

Genuine Expedia guest review

The very best place to stay in San Francisco! Absolutely beautiful, great views, great location close to Fisherman's Warf. Every morning they have the most wonderful continental breakfast. We will return many times.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel was very nicely decorated. The staff was more than accommodating at all times! The suite we were given was very spacious, and the house keeping kept it immaculate at all times! The view of the city from our suite was exceptional. The house car was always available to take us anywhere within a 2 mile radius from the hotel. The beds and pillows […] were very comfortable and the kitchen and bathrooms spacious and clean. The staff also made sure we were always comfortable and had everything we needed, even brining us milk for our daughter when we first arrived! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel is fantastic! the service is amazing and always ready to help; location is perfect.

Genuine Expedia guest review

Our famiy of 4 (2 adults, children ages 10 &13) just spent 4 blissful days at the Fairmont. We had reserved a Bay View one bedroom suite but we upgraded to a 2 bedroom suite at check -in. I have seen that many reviewers comment on the hotel's willingness to upgrade, which is a testament to the hotel's committment to customer satisfaction. So many hotels, […] even 5 star chains, try to give away their worst rooms first and only move you to a better room when you complain. The Fairmont obviously has the reverse policy and will always try to give you the best room available. We stayed at the Fairmont for the last 4 days of a 2 week California vacation. We splurged on the room because we thought we'd need some relaxation after a week and a half of driving and living out of suitcases. It was expensive to be sure, but worth the splurge! The view, the staff, the massive room size, even a washer-dryer in the unit were all wonderful. Read more

Genuine Expedia guest review

I have three children under age of 8 and the accommodations made it wonderful for kids to play in the room, and for us to enjoy a family meal at the end of a day in our room versus going out to eat. Staff were welcoming and pleasant.

Genuine Expedia guest review

We had an enormous balcony overlooking the San Francisco Bay, which gave us the best seat in the house for viewing the fireworks on 4th of July. Suite had a fire place, which came in handy with the chilly temps. Best of all was the washer/dryer in the room!!! I can't say stress enough how luxurious that is when traveling with kids. Breakfast was great […] - enormous bowls of fresh raspberries, blueberries, strawberries made the California experience complete. Read more

Genuine Hotels.com guest review

It exceeded my expectations from the hotel staff to the rooms. It is a first class hotel and I would recommend it to everyone.

Genuine Expedia guest review

Highly recommend this hotel - especially for a family vacation. Plenty of room - felt like a "home away from home!" Excellent breakfast and totally convenient to Wharf, Cable Cars, Bay Beach, Ghiradelli Square, yet also quiet and private. Valet parking and complimentary car for within 2 miles of hotel was really helpful. Concierge staff was excellent […] and so was housekeeping and valet. Would return in a heartbeat! Read more

Genuine Expedia guest review

It was amazing. period.

Genuine Hotels.com guest review

This hotel has all the regular amenities that every Fairmont has and more, is not a hotel room is a apartment in the city. It is close to many city landmarks and turist attractions. Service is outstanding.

Genuine Hotels.com guest review

Best hotel experience in the USA. A luxe, modern two bedroom apartment, in a great SF location, with hotel services and amenities. Great for an extended stay.

Genuine Expedia guest review

A great location, from which, to explore the city.

Genuine Expedia guest review

I have stayed at many nice hotels in the past, but this is by far best I stayed at in a long time. From the first moment we stepped foot out of car we were treated like royalty. We really felt like we were in our own apartment. Service was far and beyond what we have expected. My son at one point needed a doctor, what turned out to be strep, the staff […] not only found us a doctor a 8:00pm but drove us to and from doctor. The only problem I have with the fairmont is that they have ruined any hotel for me in the future. Read more

Genuine Hotels.com guest review

The hotel is fantastic. The people are fantastic. The service is fantastic. The view of Alcatraz right out my window was beautiful. The staff at the hotel were even accomodating enough to hold our personal items and vehicle even after checkout so we could continue shopping in the local shops and restaurants. A minor downside of the hotel was the breakfast […] served. The quality of the food was great but a lot of the breakfast "staples" were absent. Very minor complaint however. I wholeheartedly recommend. Read more

Genuine Hotels.com guest review

We stayed here while visiting friends in San Francisco and celebrating our 2nd wedding anniversary. This place was just perfect. It was modern, yet romantic. The staff was great. I never wanted to leave.

Genuine Expedia guest review

The ONLY issue I had with the hotel was the comfort of the bed--I like a firm mattress. My husband slept fine, however, and the staff truly did try to work this out for me but the place was booked solid. We felt very special and well treated--we booked a one bedroom and was upgraded (without request!) to a two-bedroom. It was fabulous for us with our […] grown son, he ended up with his own room and bath. My daughter came to visit the day after we checked out (we had a very late flight) and for what she paid for a very mundane and run of the mill room, we feel that our deluxe apartment--RIGHT IN GHIRARDELLI SQUARE!!!-- was a bargain. I highly recommend this for ANYONE who wants relaxing stay in SF. Read more

Genuine Expedia guest review

The service was outstanding. They were there to help with anything you need. Location can't get any better with only a couple minute walk to the trolley and pier. The beds were outstanding. Would definitely stay there again. To me, it was worth the price.

Genuine Expedia guest review

The service in this hotel is stellar, from the doorman/butlers to the concierge to the housekeeping staff. Everyone was very accommodating. Our suite was spotless and luxurious. The complimentary car service saved us many a headache as they drive within a 2 mile radius of the hotel; we never had to worry about parking or traffic. The hotel is right […] in Ghirardelli Square and near the Fisherman's Wharf. The only thing we would have liked was a hot tub or pool, but we were so busy, we really didn't miss the swim. Would stay there again in a heartbeat. Read more

Genuine Hotels.com guest review

I travel a lot. This was the first time I have stayed at this hotel. To say that it was FIRST CLASS would be an understatement. IT WAS EXCEPTIONAL. From the moment we arrived until the moment we left everything was first class. The rooms were great and the personnel at the hotel were outrageously courteous and helpful all the time. They were very, very […] friendly and never stuffy. By the third day I felt like I was "home" when I was in my room. If you want to have a first class hotel then I can't think of any other place in the Bay area where I would say your should stay. I have stayed at many of the other 4 and 5 star hotels in San Francisco and none compare to this. Need I say more? Read more

Genuine Hotels.com guest review

We love this place! We stayed over night after watching a Giants game. We reserved a 3 bedroom accommodation and all the rooms were lovely. The whole place was very clean and modern. The people who works there gave us a quick tour and run down of the place. We love the quick access to all the fun places like The Girardelli Store, Kara's Cupcakes, McCormicks. Valet […] parking was $50 + tip and where you drop of the car was a little inconvenient being at the corner of an intersection. Read more

Genuine Hotels.com guest review

It is a very convenient hotel with great service. In two occasions housekeeping was a little distracted: they didn't empty the trash (diapers included) and they didn't change the crib sheet that had a big milk accident. I removed it to indicate it needed changing, and they just put it back. Everything else was great.

Genuine Expedia guest review

Great Hotel. Really enjoyed the residence aspect. Conceirges were very helpful, Highly recomment it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was really impressed with this hotel, with its comfortable modern loft rooms. We fit six people comfortably in the loft which had two rooms with a bathroom for each and a nice kitchen with all the appliances. Excellent location, downtown San Francisco but just in front of the Sea and by the charming and tranquil Ghirardelli Square. We were really […] lucky to chose this place for our vacation in SF. Read more

Genuine Expedia guest review

I cannot rave enough about our recent stay at the Fairmont Heritage Ghiradelli Square! The location is fantastic - right in Ghiradelli Square. Easy walk to Fisherman's Wharf and the Cable Car line, which will take you to all the sights. The hotel is beautiful and the rooms are fantastic. We booked a one bedroom suite for 2 adults and 2 kids, and were […] upgraded at check in to a 2 bedroom. Most comfortable stay we have had in a hotel. I would highly recommend! Read more

Genuine Hotels.com guest review

Loved this hotel! Our "room" was a two bedroom unit complete with kitchen, dining area and an upstairs bedroom. We even had a working gas fireplace and a gorgeous view of the bay. The kids loved walking to the Ghirardelli cafe for a hot fudge sundae. So special!

Genuine Expedia guest review

I loved the location of the Fairmont - right in Ghiradelli square! There were two lovely gas firepits on the 2nd floor, and standing up on those balcony's, we had a fantastic view of the square with the quirky little shops. The atmosphere in comfortable, and the staff seemed to go out of their way to be helpful. The apartment was very spacious and really […] well laid out, with a long wooden dining tables, and a kitchen that included a wine chiller! For the prices I was disappointed with the cleanliness of the room. There were potato chips mashed into the all on top of the couch, and the bathroom wallpaper was stained and splattered. The door between the bathroom and the bedroom was a sliding type, and continually rolled open. On the positive side, the staff responded promptly to housekeeping calls, and the shower was massive and marble - perfect for long steams. Turndown service included water/glasses, and chocolates on the pillows (Ghiradelli of course!). I would definitely stay again, but I'd look for a more reasonable price. Read more

Genuine Expedia guest review

I loved the location of the Fairmont - right in Ghiradelli square! There were two lovely gas firepits on the 2nd floor, and standing up on those balcony's, we had a fantastic view of the square with the quirky little shops. The atmosphere in comfortable, and the staff seemed to go out of their way to be helpful. The apartment was very spacious and really […] well laid out, with a long wooden dining tables, and a kitchen that included a wine chiller! For the prices I was disappointed with the cleanliness of the room. There were potato chips mashed into the all on top of the couch, and the bathroom wallpaper was stained and splattered. The door between the bathroom and the bedroom was a sliding type, and continually rolled open. On the positive side, the staff responded promptly to housekeeping calls, and the shower was massive and marble - perfect for long steams. Turndown service included water/glasses, and chocolates on the pillows (Ghiradelli of course!). I would definitely stay again, but I'd look for a more reasonable price. Read more

Genuine Expedia guest review

We reserved an upgraded room and was not at all disappointed! We had a living room with huge flat screen TV, built in sound system, kitchenette, which we weren't there long enough to use, unfortunately, good size bedroom with another flat screen TV, two entrances onto our gigantic deck, an amazing bathroom, and last, but not least, a closet with a washer/dryer!!!!! […] I was able to do four loads of laundry before heading home to NJ!! We were only there one night, and regret not having stayed longer, we loved it!! The furnishings are very modern, not quite minimalist, absolutely perfect!!! Read more

Genuine Hotels.com guest review

This hotel was crazy nice!!!!! Loved it. Perfect location!!!! They are mini apartments. So worth every penny. Highly recommend!!

Genuine Hotels.com guest review

We stayed, me my wife and my daughters (21 and 19 years old) in a 2 bedroom apartment. Very, very nice. Location, view and confort. Tha breakfest was also very good. Parking is a little expensive

Genuine Expedia guest review

Perfect romantic getaway!!!

Genuine Expedia guest review

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Genuine Hotels.com guest review

This was by far the best hotel I've ever stayed at. The staff really make the experience complete. They're friendly and will go the extra mile for anything you desire. The house car will take you anywhere in a 2 mile radius and possibly a fraction of a mile further if you're nice (tipping helps as well, since many visitors are from other countries […] and often forget). The nightly turn down service is excellent as well. Hotel staff remove the decorative pillows from the bed, leave a chocolate on each pillow and provide a bottle of water for each guest as well as slippers. The morning breakfast is typical, but the afternoon wine/cheese tasting is a nice addition to any trip. There's also a fire pit on the second level, which makes enjoying your coffee or tea outside very relaxing. With only 53 rooms, the hotel is never excessively busy and you will get very personal and polite service. Well worth a stay and if you're planning to go to San Francisco, I can't imagine staying anywhere else. Considering the service you receive, the location and amenities, their rates are excellent! Read more

Genuine Hotels.com guest review

This is one of the best hotel stays in my life, hands down. The rooms are beautiful, in a great location, with top-notch service.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This is a great property. The room we had was a 2 bedroom that they upgraded to Bay view and it was amazing. This was like having a million dollar 2 bedroom apartment in San Francisco. Location was perfect. I can go on all day. Book this, you will not be disappointed at all. GREAT for families or even couples for that matter. Will return here next time […] in San Fran! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice hotel! I strongly recommend it! We stayed in a 2 Bedroom apartment, very comfortable, incredible views, very good quality of furniture and very complete kitchen! I did not want to come back home!!! The low point were: a) breakfast area too small, and b) Parking fees of $ 50 per night. But overall it was a pleasure to stayed at this hotel.

Genuine Hotels.com guest review