Kempinski Hotel Dukes Palace - Bruges

from the team at check-in, to the rooms, to the hotel bar...this was perfect!

One would expect much more from the only 5-star hotel in Bruges. Clearly I did, and I did my research upfront. Hotel, wonderful historical building. Location, superb. No concierge but staff will do their best to support you. Here's the problem, I had a $4,000 diamond ring stolen from me. No, it was not in the safe at the time which is my fault entirely. […] BUT, it was deeply hidden in a shoe, in a side pocket of my luggage and the luggage was closed shut. It was over a period of an afternoon. There is no doubt that someone went in search of treasures. When I brought it to the manager's attention at the front desk, I was told it was my fault. Clearly, I should have put it in the safe, but this doesn't help after the fact. He then said condescendingly that it will "turn up, this happens all the time with our affluent guests". It did not, and I turned the room (and my luggage) inside out looking for it with my friend. When I asked if he could kindly contact the police in Bruges for a police report, he stated "Miss, it's Saturday night and they have more important things to manage." If it wasn't for a friend providing me with a direct line into the U.S. Embassy who immediately directed me to the police, I would not have been able to file a proper report prior to my flight approximately 5 hours from the time of my discovery. Again, I would expect much more from a 5-star hotel stay. Please beware if you are a frequent traveler and have discerning taste and expectations. It's unfortunate, I loved Bruges and with the exception of a few technical glitches (phones didn't work in the room), the hotel itself could be a destination with the right management in place. Read more

The hotel was perfectly situated, ideal for anyone who wants to be in the middle of Brugge and who wants to see the city by foot. The hotel rooms were lovely, the common rooms on teh lobby level were beautiful, a mix of old and new! Breakfast was perfect for anyone who likes a hearty first meal, so many thins to eat and choices! The spa was an unexpected […] pleasure it is a great place to relax and unwind..I wish we would have built another day into our visit and just spent time at the spa! Read more

Beautiful hotel, Great location. Wonderful staff. Highly recommend you stay here.

So many great things about this hotel!! The location is just slightly off the main street so it gives you a break from the chaos, especially when the city if full of tourists (ourselves incuded) as it was during our recent stay. The accomodations are first class, everything you could want. In addition, the garden behind the hotel is a real treat - a […] perfect place to unwind with a cup of coffee or glass of wine at the end of a day of sightseeing, although you will have to share it with a Great Big Red Poodle!! We would definitely return if ever in Bruges again. Read more

We LOVED this hotel. It was charming and very modern at the same time. Our rooms were very well designed and contemporary while the common areas were old world charm. The location was spectacular since the main square and the restaurants were just outside the door of the hotel. we enjoyed every minute while staying in this hotel.

Beautiful hotel and convenient to everything. Highly recommend it!

Excellent hotel! Only a 2 minute walk to Market Square but tucked away in a nice side street. The hotel staff was amazing overall, particularly Sylvia, who gave great recommendations for dinner (Bistro de Huzaar). Very comfortable beds, very nice bathroom, great service! A great patio/courtyard with outside seating, a perfect place for a drink after […] exploring such a beautiful city. Would definitely stay here again in the future and recommend to anybody coming to Brugge Read more

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The hotel is just a few yards from the main square but set back on a quaint side street so the hustle and bustle is left behind you as you enter. The lounge and restaurant has seating in a garden that has several interesting sculptures including a five foot high red poodle. Although the building exterior is very castle like the interior, electronics, […] plumbing and elevator are all recent technology. I used the modern spa to work off some Belgian chocolates - well OK maybe I broke even. Staffs are very attentive and friendly. Although I was there on business, I would definitely recommend this for a romantic holiday. Read more

My husband and I loved this hotel. Our room was beautiful with a great view and the hotel was close to everything. Truly a gem and thanks to Hotels.com we were able to stay here.

The hotel has done a terrific job of rennovation of the origional building and blending the added building(s) to make a seamless and great overall establishment. You have a sense of stepping back in time as you explore the public areas, yet all of the modern conviences are there. The staff are friendly and efficient, the accomodations excellent, and […] the location very convienient. Read more

The Kempinsky Hotel Dukes Palace is one of the nicest hotels we've stayed at. It is beautiful, elegant, in a great location, and the level of service was extraordinary. Our room was large, the bed was very comfortable and the bathrom was beautiful, with both a tub and shower. It is a very historic building with the most modern amenities. We highly recommend […] this hotel in the lovely city of Bruges. Read more

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This is one of the best hotels I've ever stayed at, anywhere. A great location near the Markt and the staff were friendly, polite, and responsive. Would be overjoyed to visit again some day and see the big red dog in the garden.

We had a wonderful stay at the Hotel Dukes Palace. The room was beautifully decorated with plenty of space and nice extras. The staff were all helpful and polite. We only had wine, beer and snacks at the hotel while watching the world cup but the service and food were both good. We didn't eat at the hotel because we wanted to explore the city more. […] The location is in the old town and you can walk to all areas of interest easily. You will need a taxi from the train station however. Read more

What a charming hotel and exemplary staff! We were thoroughly pleased with our room and service. The only negative is the breakfast is a bit expensive, but everything is simply lovely and every one of the staff put great efforts into accommodating every need.

The Kempinski staff were very helpful throughout our 3 day honeymoon in Bruges. They recommended a couple of really good restaurants, found us bicycles to hire, booked taxis, provided maps with directions on where to go and generally made us really welcome. We didn't ever make breakfast but drank in the bar late at night both outside in the courtyard […] and inside the bar itself. The barman brought out a blanket on one of the less warm evenings without being asked. The room (middle sort of range) was fine - very clean and tidy on arrival with a massive and comfortable bed. We only used the spa once and even then only the swimming pool bit but that was very welcome after being outside in the hot sun all day. Read more

This hotel was one of the best I've stayed at in terms of customer service, comfort, and cleanliness. The price was reasonable, the location was ideal, and all in all, it was fantastic.

Excellent. The best place to stay in Bruges. The only real 5-star hotel in the city.

We have stayed in many Kempinski hotels, but Bruges does not compare with those in Geneva, Jordan, London or elsewhere, particularly Asia. At first sight, the look and feel of the hotel leaves things to be desired. The reception hall is terribly small (only 2 small desks), consequently confidentiality cannot be assured in any way. Guest names, credit […] card nos., not to speak of private conversations between guests and hotel staff can be easily overheard. There is only one entrance door. On a cold day, the draft into the reception hall is very annoying, for everyone. Also, there is little space for storing the luggage. The adjacent lounge/bar is simply dirty. The floors are not cleaned during the day, and the sofas, chairs and tables in the lounge are never properly cleaned. This is very disappointing for a hotel of this category. I am afraid I cannot recommend this hotel. Read more

Good lication for an ex-palace. Only improvement is bedding

First class - except shower kept going hot and cold Hotel was very busy - Sunday breakfast was a bit chaotic

Stayed there on Aug 2011 with wife and 2 young kids - we traveled from israel to a 11-day trip to the Netherlands and Belgium. Kempinski? Great everything - Location, Restaurant, Room and Service. Relatively to what you'd expect it was children friendly. The best hotel out of the 7 we stayed in this trip (including Sofitels and other nice ones). Reasonable […] price for what you get. Highly recommended! Read more

Very central location, beautiful gardens, luxurious rooms, lovely pool/spa area. And as always with Kempinski - super professional staff. Close to all Brugge attractions, shops, Market Square, restaurants. Child friendly. Just wonderful. Kempinski never lets you down.

Everything is great. One thing could be improved: internet access should be included in the (high) price of the room. This is almost standard in the industry and 25 euros per day is outrageous and made me use my 3G connection instead...

Everything was fantasic. The location is perfect and the look and feel of the hotel was very impressive! Only grumble is that we left the hotel on the 1st morning at 10am and on returning at 4pm, our room had not yet been cleaned by room service. It was dealt with immediatly, however, it did put a slight dampner on the stay at the time, but actually, […] the overall experiece made up for the mistake. Most hotels in Bruges are very old fashioned so it was great to stay at a more modern 'old world' hotel! Read more

A gem of a hotel, just right for a romantic weekend away. Wonderful reception on arrival, very friendly and knowledgeable staff. Beautiful ensuite room. The Spa facilities are fantastic and well worth visiting. The hotel is steps away from the shopping area and the Market Square. The finest chocolate is to be found at The Cholcolate Line.

This hotel was simply outstanding. It is the first Kempinski hotel we stayed in, but we will look for this chain in future. The staff were excellent. The bedrooms were superb with many excellent amenities and we had good views of the city of Bruges. I would highly recommend this hotel.

The hotel is excellent in the basics(room, staff, service, general cleanliness). We didn't use the SPA but by all accounts its quite nice. Unfortunately the Dukes Palace does not live up to it's name. It's very well renovated but not in the classic style. Modern furniture and decor takes away from the overall experience. The garden is alos lacking […] in the same way, the modern touches are out of place considering the hostory of the building. This is the only fault I can find but for 5 star prices (even internet is not included - hmmm) you would expect the right experience. Constant selling of hotel services also gets a bit annoying considering the prices you have paid. I am marking it down for these reasons. If you don't care about these things then this place is perfect for you. Read more

This hotel is siruated right in the heart of the old city of Bruges close to everything that the average tourist wants to see and do. It is an ideal choice. The hotel offers luxury and quality in abundance - only the very spoiled guest will not be satisfied! The restaurant is outstanding both at breakfast and dinner, in fact, all day long. Every simple […] coffee comes with cake and the prices are reasonable for a hotel of this standard. Our every desire was met and we would not hesitate to stay here again - probably the best service we've ever had in Europe. Read more

fantastic service ! Beautiful rooms with HUGE bathrooms (deluxe rooms) which are situated in the roof of the old palace... overall a fantastic stay ! I also really appreciated the fact that in room services are not a rip off...5 euros for all non-adult movies + internet and the mini-bar is cost price (2 Euro for soft drinks) !

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excellent hôtel, très bon petit déjeuner, personnel professionnel

personnel sympathique, bon accueil à la réception

onvriendelijk schandalige prijs voor parking zeer mooi, veel comfort als je kamer voor 3 neemt, zijn alle voorzieningen maar voor 2 personen

Super Hotel de très haut standing cependant déçu d'avoir eu deux petits lits rapprochés car en couple vraiment désagréable de dormir et de câliner ds un trou, bref seul énorme défaut du séjour.

Tout semblait parfait hormis le prix du garage comme à des étrangers à l'hôtel mais en réservant clairement une chambre à DEUX lits, devoir remercier d'un sur-classement et trouver alors une chambre à un seul lit matrimonial, c'est inacceptable dans un hôtel de cette catégorie: c'est dommage. Et puis le prix imposé du petit déjeuner pour qui consomme […] peu, ce n'est pas très convenable. Mais c'est un superbe hôtel puisque personne n'est parfait ! Read more

We, a couple in our 40s, stayed at Kempinski Hotel Dukes Palace during a weekend in midle of October 2011. This is truly a luxury hotel in every way, worth it's 5 stars. The room, the friendly staff, the garden, the food; EVERYTHING was very high class. Generally speaking, hotels in this area of Brugge are rather expensive whatever standard they provide. […] (We stayed 1 night at the 4 star competitor around the corner, but the quality was much worse). Spending a little extra, about 10%, on Kempinski gave us a lot more! Read more

Hotel was very nice. However, rooms were finally only available at 5 pm and we were told two times to wait another hour. This was not so professional for a 5* hotel.

Me senti uma pricesa no palacio, ótimo hotel

Goed hotel, bediening, comfort. Value for money!

Tres bon hotel situé à un endroit idéal à Bruges. Gros bemol : tout se paie et tres cher. Le restau est quasi au prix du Comme chez soi (prix ahurissant pour une simple sole) pour une cuisine très quelconque. Idem petit déjeuner très cher non compris dans la chambre. SI avec bébés, pas de microonde facilement accessible.

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Хорошее расположение,хороший номер (достаточно просторный,хорошее постельное белье),дружелюбный reception Недешевый (31е),но хороший завтрак в СПА не были,поэтому оценить не можем

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I was very well impressed with this beautiful hotel.It's situated in an old building(like a palace) of the 16th century,but all the interior was very new,well decorated and clean.It was a pleasure to stay there,I recommend and I expect to be there again.The restaurant is a little bit expensive,if you do not want to spend to much,I suggest you to eat […] in another place.But do not stay in another place,it worth every dollar. Read more