Holiday Inn Denton - University Area - Denton

Check in was flawless when we arrived on the afternoon of 6/8/2013. Our room was spotless and the rest of my party was highly impressed witht the overall decor of the lobby. The funny thing is that when we got there we were not expecting the service we recieved. We called a taxi service to take us to Texas Motor Speedway and the told us that we would […] have someone waiting for us at 5:00 at the hotel. They flaked and we were not sure what to do. While waiting at the bar a back of the house staff memeber named Sara went above and beyond to help us find another taxi service to get us to the track. She provided us with multiple numbers and gave us options and alternitives to our situation. Her actions not only ensured our safety but will make all memebers of my party repeate customers for years to come. The overall stay at the hotel was impecible and I would gladly recomend this establishment to all of my friends. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice hotel, rooms and customer service. I ordered food around 9:30pm and could only stand a few bites. Chef was apparently busy and irratated from some last minute orders but still no excuse for poor food quality. If you're gonna have a restaurant in a hotel, this shouldn't happen.

Genuine Hotels.com guest review

New & fresh, nicely maintained. Very pleasant. Food is unremarkable, but not bad. Overall a nice experience.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

There was a Holiday Inn Express very close to this one, that would have been a better for the money. It included a full breakfast, where this one was $30 more and no breakfast.

Genuine Hotels.com guest review

Our stay was fine. I was in town for a funeral and your hotel didn't offer funeral rates like the Hampton Hotels where my family stayed for half the cost of my room. Unfortunately, the hotels in the Denton area were booked because of some sort of dance competition that weekend. Your hotel was clean and comfortable enough, I just thought you could offer […] me the same courtesy the other hotels did for the rest of my family. Read more

Genuine Hotels.com guest review

The stay was nice. Only back part was I paid for breakfast thru booking and the motel had a restruarant service and you had to pay seperately for breakfeast.

Genuine Hotels.com guest review

The bed was VERY comfortable! The hotel was well kept and centrally located...the only drawback and this has nothing to do with the hotel were the guests that were talking SO loudly in the hall, it woke me from a sound sleep.....come on travelers........hotel etiquette, please!

Genuine Expedia guest review

After being told at another hotel that we would have to change rooms after our first night and make 2 adults sleep on a foldout couch, we cancelled our room at that hotel and found Holiday Inn Suites in Denton. We arrived after midnight after a long day of cheer competitions and the manager gave us a 2nd room and free breakfast (which was not your average […] free breakfast-AWESOME). Accomodations were as nice as any 4 STAR I have ever stayed. Thank you for your help! Read more

Genuine Hotels.com guest review

My wife and I stayed there because of a concert we went to. We absolutely loved it! The room was modern, clean and luxurious! The whole hotel was great. The front desk staff and the person working the breakfast buffet were wonderful! Best stay we've had in a long time. The only slight knock we might have is that the waterfall in the hotel lobby looked […] like it was under repair. Didn't bother us one bit. We will absolutely stay there again whenever we're in the Dallas area. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was pretty nice, however I was highly disappointed that they locked the bar 30 minutes early and refused to open it. Calling the front desk took two to three times but they were able to assist when I got in touch with them. I'd go back. I liked that you could use the pool and hot tub at all hours! That was a big plus.

Genuine Hotels.com guest review

My family and I have stayed at this particular hotel several times and all times have been very good. The staff is friendly, the hotel is always clean as well as the rooms.

Genuine Hotels.com guest review

good experience! would recommend to someone to stay there!

Genuine Hotels.com guest review

This is a great hotel. Just off the main highway, quiet. We will stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

While the hotel was quite nice, the breakfast was about what you'd expect and I really liked the decor, the rooms were not good for sleeping and that's my main purpose for being there. The walls and ceilings are paper thin. The 2 times I stayed there, I was awoken very early (4am) by the people above me. That and you could hear everything out in the […] hallways. I had a room close to the lobby and the lobby music kept me up after the people above me woke me up. Not going back there for a third visit. Read more

Genuine Hotels.com guest review

I was traveling with my cousin who has and health issues. The room was perfect as to handicap accessibility. There was lots of room to move about and the bathroom facility was excellent. The only thing I found, while looking for an extra outlet to plug in my Laptop (Iike to sit in bed and read my email) was that the bottom shelf on the night stand had […] been missed several times during cleaning and there was a partially used bottle of Gatorade in the refrigerator. I am a member of the Holiday Inn and Suites rewards system and was a little sad that I could not get credit with them because I booked with Hotels.com but, I guess you can't have your cake and eat it too. See you again soon. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The very specific room I called and booked was not available when we arrived and they tried to give us a different room with no mention of the change..I had to lug my belongings up to the room only to find out it was not the right room and lug it all back down..they did their best to accomodate us but the sofa bed is not a reasonable option for a 16yr […] old girl. The room had some trash left on the floor and icky soap residue in the soap holders in the shower. The toilet was stopped up too. Sometime in the evening of our one night stay, one of our cards would not work to open the room door. We went to the front to inquire and they asked us if we were staying another night as the card had been turned off because they thought we would have checked out by then..we hadn't been there for more than 3 hours yet. The staff was reasonably friendly but unsympathetic of the fact that the room I booked was filled. They were very happy to allow my son to swim past pool closing(though we did not) and super prompt with any other requests we made. The hotel itself was beautiful and the halls smelled really clean. Breakfast was included in our original booking but when they moved us it dissappeared and we were comped but I felt tht it was an inconvience on the part of our waitress to do so. The food however was really good! I will give this hotel another chance as we will be staying in Denton often for the next four years and I hope it all works out better for everyone next time. Read more

Genuine Hotels.com guest review

Hotel door card not programmed correctly had to make trip back down to desk. Found some kind of big bug in my room crawling around which disappeared under carpet. Other wise everything for my short stay was good.

Genuine Expedia guest review

I was disappointed in the staff. Several of the staff were rude to me and my family on multiple occasions. I tried to tell the manager and even got complimentary drink tickets from him but the bar closed so early that I couldnt use them. I am sending them back to him. They were no good to me or the people they owed them to. I even told the bartender […] that the GM owed us a drink, it had only been 15 minutes since they closes on saturday night at 10pm...wow! the bartender had no respect for the General Manager. The check in clerk was so rude I had to step out for a breather. I would not recommend this place unless you like a grat hotel with the wrong people running it. Read more

Genuine Hotels.com guest review

Breakfast buffet was cold and the food was not what you would expect, he manager was quick to cook more eggs but the rest of the buffet was not good Hotel is OK but restaurant two thumbs down

Genuine Expedia guest review

Very good, they should include breakfast meals, to all persons.

Genuine Hotels.com guest review

Food hotel but pool is inside and no room service. Disorganized breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Housekeeping was excellent!!!!the room was always so clean and orderly

Genuine Hotels.com guest review

As usual the hotel was very clean and comfortable and the staff was very friendly! Will return again!

Genuine Expedia guest review

The staff at this hotel was wonderful. Very helpful, informative and polite. Was a wonderful experience - had room service for dinner which was really very good for hotel room service. Pool and spa were well maintained and the pavilion in the center with tables for sitting was a nice quiet area to relax and unwind.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were very pleased with our room. The junior suite had plenty of room considering there was myself, my husband, and 3 kids. Beautiful clean place to stay.

Genuine Hotels.com guest review

Didn't have fox news on television. Other than that great!

Genuine Expedia guest review

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Genuine Hotels.com guest review

We only stayed one night but everything was perfect

Genuine Expedia guest review

The room was beautiful and the beds were amazingly comfortable except for the ridiculously short pillows. The hotel was hard to find in the middle of a residential area. I thought breakfast was included but I was informed in a rather rude fashion that it was not and was quoted a price that would have been appropriate for a champagne brunch. There are […] too many hotels in the area for them to have this kind of attitude. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Truly enjoyed our overnight stay. Hotel was very clean and the room provided was exceptional. I will say, that it would have been perfect if they "provided the FREE BREAKFAST" as was stated in the website and at other Holiday Inns we've stayed at......... Asked the clerk at the desk and she stated it wasn't FREE and that it was a misprint in the layout […] of the website. I'm sure others complained about this as well......... I would almost go to the quote of "False Advertising" but we had such a wonderful stay, I just let it slide. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

They were doing construction in the lobby, so maybe it will look nicer and more organized soon but for now there's dust that gets tracked through elevator and hallways. Once I got to the room parts of it were nice (furniture, tv), but the cleaning job was half-hearted. Some of the pillowcases were dirty with markings still on them and the bathroom had […] its own issues (hairs on the tub/sink). Once the renovations are completed I'm sure the lobby will look nice but until the cleaning crew is corrected it's just not worth the price. Combine that with a less than friendly desk girl at check-in and it points to a management problem. Hilton and Courtyard (where I'll be staying next time) were both cheaper when I booked and I've never had issues with their cleanliness. Read more

Genuine Hotels.com guest review

My stay was okay, but the elevators were out. We had to walk up four floors and i have a bad knee.My husband misplaced his bag with his toiletries, in the room it says you can call front desk to get complimentary toothbrush ect. when we call she didn't know what we were talking about, she said we could buy them, when told what the card said in room […] she said they were out. Read more

Genuine Hotels.com guest review

Friendly staff, delicious food. Comfortable, roomy absolutely wonderful and will be back again!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

great hotel

Genuine Hotels.com guest review

It was a very beautiful hotel. I was very impressed w/hotels.com and their ability to switch my reservation w/o cost to me. I had inadvertently reserved the wrong Holiday Inn, instead of the one where my family was staying. The staff at hotels.com switched the hotel w/o cost so I could stay with the rest of my family. I was so grateful!

Genuine Hotels.com guest review

This is a very nice hotel. The room was clean, comfortable, and large enough for our family of 4. The entire hotel was very nice and well maintained. Our family especially loved the beautiful lobby, breakfast, the exercise room, and the indoor pool. We would definitely stay there again.

Genuine Expedia guest review

Our fily experience at this hotel was very pleasant. We would stay there again.

Genuine Expedia guest review

It was a nice and clean room. But when we tried to call the front desk for basic toiletry items, they had nothing. Its a nice hotel, but don't expect any extras.

Genuine Expedia guest review