Book online or call:
800-246-835724 hours a day, 7 days a week
"Times Square Nugget"Reviewed by a Hotels.com guest on May 6, 2012
We really enjoyed our stay. We stayed for a week and were glad to find a hotel right in the heart of Times Square. The service was definitely top notch! The front desk was courteous and the concierge was very helpful, recommending great shows and restaurants. Our room was nice. It could've been a little larger. But the bathroom was a good size and the size of the TV's and the fact that they played HD was a bonus. Also, the bed was quite comfortable. The cleaning staff did a fine job of keeping up the room. I'll definitely recommend this hotel to others.
"Consistency. You can depend on it."Reviewed by a Hotels.com guest on May 5, 2012
Finding a "GOOD THING" these days can get harder and harder. For this reason when you come across a 'good thing" it is priceless. One of the most recent "good things " that I have come across is the PARAMOUNT hotel in Times Square. The first thing that I leave the hotel impressed by is the professionalism and commitment that is demonstrated by the staff. Starting with the front desk where I was checked in by Catherine and continuing until the driver which I received at the hotel hands me my luggage at the airport. Catherine followed the details of my visit until the moment I checked out. The only dislike that I had which eventually i got over was the view of the alley where the boiler or some loud machine was placed. I know that from now on I will request a room that faces anywhere but there. If you are going to New York and plan on taking in Broadway there could not be a more perfect location. I love this hotel so much I find myself wanting to travel to NYC more. I cannot wait until my next visit to the PARAMOUNT which I hope will be in the next few weeks.
"Affordable Quickie in NY"Reviewed by a Hotels.com guest on May 5, 2012
We had a very good time and the hotel was close to work.
""Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel, within walking distance to subway for access to Manhattan (take the 7 or E and you can get to grand central, times square, penn station). Just a few blocks to local restaraunts. The room was very clean, excellent staff, free shuttle to subway. Overall an excellent place to stay if your touring new york city. One note, if you are considering a "view room" save your money, the view is obstructed by a number of taller buildings (the hotel is only 7 floors). Overall an excellent experience and I would definitely stay again, especially at the rate because of the new hotel discount. If you plan to take a cab from the hotel call one yourself because the service the hotel uses charges a flat rate to specific areas and you can get a cab on your own for cheaper generally.
"Nice hotel in the theatre district"Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel in the theatre district. Friendly and helpful staff. Basic room accomodations but very clean. Would recommend.
Take in the city from the 102nd-floor observation deck of the Empire State Building, within a 15-minute walk of Holiday Inn Express. When you're back on solid ground, walk 5 more minutes to Macy's Herald Square, one of the world's largest department stores. In town for a conference? The Jacob K. Javits Convention Center is a mile from the hotel.
Start your morning with Holiday Inn Express's complimentary buffet breakfast, which includes several hot items. In warm weather, take your meal outside to the furnished sidewalk patio or the hotel's interior courtyard. Regretting that second cinnamon roll? Work it off in the 24-hour fitness center.
If you need to print boarding passes or check email, a complimentary business center provides computers and printing. Wireless and wired high-speed Internet access is complimentary throughout the hotel.
At the end of a busy day in the city (or a night on the town), you'll be relieved to return to your comfortable guestroom. Take advantage of free local calls to make dinner reservations or confirm a meeting with colleagues, then sink into a bed with a customized pillow selection. Unwind with a movie on HBO, or relax with a shower or bath.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Complimentary buffet breakfast - The hotel offers a complimentary buffet breakfast each morning, including cinnamon rolls, fresh fruit, and hot items such as sausage and eggs.
Open 24 hours, the complimentary fitness center provides free weights and cardio machines.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.
"Exactly what you expect"
Exactly what you expect from an express Hotel. Good location.
This guest did not leave a comment.
"damaged car due to incompetent valet"
room was microscopic - we could barely move around each other Unfortunately, I didn't notice until after we left that there was a very large scrape on the front left bumper that wasn't there when we checked in
"Location location"
This guest did not leave a comment.
we enjoyed our stay at the Holiday Inn Express. We especially enjoyed the free breakfast. The beds were really comfortable and rooms were clean. Great location, about 2 blocks from the train station
"ANice Place to Stay"
We found the Holiday Inn Express to be convenient, safe, moderately priced, clean and comfortable. It's an easy walk (under 3 blocks) to Madison Square Garden or Penn Station. Breakfast is also included. My wife and I had no complaints. We could have paid a lot more, but not gotten anything more than what we got.
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"The Holiday Inn is good."
Close to everything
"Holiday Inn ExpreMadison Square Garden in New York"
The best part of this hotel was the complimentary wi-fi and breakfast. The location was close to Penn Station. The room was small but clean. The quality of service at the front desk was very good. The support staff lacked people skills to communicate with visitors. Otherwise, it was a pleasant stay for 2 nights.
"Holiday Inn Express"
We chose this hotel for it's proximity to Penn Station (a couple of blocks) because we arrived by Amtrak. They let us check in early and were quite helpful. The hotel is very well maintained and we found the location to be convenient for walking or subway travel. I appreciated the variety of breakfast items available each morning. One drawback was the […] street noise from trash collectors about 2:30 am. A room not facing the street would have been quieter. Also, my careless reading of the Hotels.com description caused me to believe that the hotel had laundry facilities in the building, but that was not the case. We found a laundromat on 9th Ave near 34th street. Read more
"Great hotel for value"
Free wi-fi, free hot breakfast, free luggage storage, comfortable beds, and good location. It will be my #1 choice for my next trip!
"no heat in Room"
Although the room was very nice, the shower drain was very slow, and backing up. The street and hallways were loud. the breakfast was not good. Lastly, the most unsatifing thing was the heat was not functioning, and would not go up to a normal temperture. After getting in bed, who wants to move to another room or have a service tech in your room late […] at night. We won't be back. Read more
"bottom floor"
bottom floor of this hotel is just horrible.Basically my room was located in a basement!
"Would stay here again"
Clean, nice room. Breakfast next morning was great. Would recommend this hotel.
"Great for business travel"
My office is near Penn Station, so I was looking for something within walking distance. This place was great for that. Since it's on a street rather than an avenue, I didn't hear any traffic. The staff was really helpful - when I asked for a recommendation for takeout nearby, the woman at the front desk gave me a handful of menus, then gave me directions […] to the place I chose. The only reason I didn't give this place 5 stars for comfort was that I could hear people coming and going until about 2 am, which is more a reflection on noisy neighbors than the hotel itself - it's probably due to the proximity to Madison Square Gardens. Read more
This guest did not leave a comment.
"A Pleasant Surprise"
Stayed here on business while attending a trade show at the Javitz Center and was pleasantly surprised at the excellent service we received from the staff. Many NYC hotel reviews remark about poor attitudes and impatient staff, but we found the front desk people to be very friendly and helpful. They knew about our trade show shuttle bus to the Javitz […] and gave us a printed schedule for it. When the hair dryer died one morning I called for a replacement and the guy was at my door in 5 minutes with a new one! There's lots of foreign tourists staying at the hotel, which made it fun and interesting to hear all the different languages spoken. We took the advice of another reviewer and requested rooms on the upper floors. Turned out to be one of the quietest rooms I've ever experienced in New York! The room was on the small side, which is normal for NYC, but you could walk around the bed on both sides and there was space for a lounge chair and a desk. Not much counter space in the bathroom, but it was better than other NY hotels I've stayed in that cost quite a bit more. The breakfast room was always quite crowded, but hey, you're in the Big Apple--get used to crowds! I must say I had a very good stay and the location was great--an easy walk to Times Square. I'll be staying here again! Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Holiday inn express Madison sq garden"
The staff in this hotel was so friendly and helpful all the way from needs for my room, all the way to subway directions to various locations. The breakfast was eat more than I expected, and delicious. I would stay at this hotel again in a heartbeat! Within walkin distance of times square and empire state building! This was the start to an amazing […] vacation! Read more
"Great reasonably-priced hotel near MSG and Penn St"
We stayed for six days for the Big East Tournament. We were quite satisfied and pleasantly surprised by the great staff and the great complimentary breakfast. The room was clean and no sign of bedbugs. It was small as expected,but this is NYC. The location was great for MSG and Penn Station. There are two Catholic churches within three blocks. We felt […] totally at ease with the neighborhood (there is a police substation a block and a half away). I would recommend this hotel to anyone seeking a reasonable NYC hotel in this area. Read more
"Depressing hotel"
I booked this hotel because it was close to the office where I would be working. I regretted my choice of hotel as the room was dingy and dark. The carpet was stained. Overall, the hotel was depressing. The breakfast was packed and there were no available seats. I would definitely not recommend this hotel and would never plan to stay here again.
"Good value and location"
Staff was friendly and helpful. Just a few blocks from Penn Station. Hotel was full of high school kids on a trip, but fairly quiet.
"Great Location!"
This is an ideal place to stay in the heart of manhattan. Decent breakfast, clean rooms, nice and helpful staff at about half the going rates of most hotels in midtown!
This guest did not leave a comment.
"Great Place, Great Staff. Great Stay"
Location is close enough to walk to the theatre district, Times Square, Macy's and restaraunts but you are far enough away to not hear all the hustle and bustle of the city below yet you still feel safe. the free breakfast was delicious, though the juices were flavorless. The front desk staff was extremely accomodating and very warm. Not what you'd […] expect for a big city at all, especially if it's your first trip to NYC. It was my friend's first trip to NYC and she REALLY liked it. This hotel and the staff definitely contributed to a very good first impression for her. (Diana at the front desk was very sweet. ) Made her first trip want to turn into a second! The room was clean and the beds were comfortable. the bathroom was clean as well. Shower was nice and hot with good pressure. We will definitely stay there again upon our next trip to NYC. Which will be soon! Read more
The staff was friendly and accomodating to our needs. We arrived earlier then the 2pm check in and they got us a room right away. The room was small, but this was in New York. I would stay there again.
Great Location. Great price and breakfast included. Friendly and helpful staff. Would stay again!
This guest did not leave a comment.
"Skip the Continental Breakfast"
I chose this hotel specifically because of it's location to Penn Station and its Continental Breakfast. Location-wise, it was fine, but the quality of the Continental Breakfast was not worth it: pressed egg product with some kind of cheese, stale cereal, stale pastries, no fresh fruit... And, we waited in a very long line just for the free breakfast. […] On our second day, we ended up walking up to Starbuck's, so basically I paid for breakfast twice. What a disappointment. Read more
The hotel is close to the sites and near enough to Penn Station to walk back and forth. Also, as in many of the Holiday Inn Express hotels I have stayed at, the staff is unfaillingly polite and helpful. Indeed, they go out of their way to help.
This guest did not leave a comment.
"February stay for MSG event"
Rug in room was stained. Everything was ok but seating for breakfast...not enough room for everyone. The hotel even provided assistance with internet and printing. The whirlpool tub was awesome!
"Holiday Inn Express in Chelsea NY-good choice"
This hotel features an excellent location, friendly professional staff and clean comfortable rooms. I would definitely stay here again. The rates are reasonable too.
"Very good experiance"
Loved the hotel room was clean and the room was big loved it.
"Great hotel for the price"
Would definitelly recommend this Holiday Inn Express hotel for the price conscience consumer. It was clean, reasonablly priced, included a buffet breakfast and was close to Penn Station and Madison Square Garden which was we wanted. The street was quiet and so was the hotel. The service in the hotel was excellent.
"Holiday Inn Express-Madison Square Garden"
The hotel was very nice and located exactly where I wanted it to be. Breakfast was good and I also used the gym. I would highly recommend this hotel to my friends.
"Holiday Inn Express Madison Square Garden"
Very pleasant experience. Close to Penn Station and subway locations. Hotel personnel very friendly and accommodating. They offered to hold our luggage during our last day until we were ready to leave the city.
This guest did not leave a comment.
This guest did not leave a comment.
"Location! Close to Penn Station and Times Square"
The location was great! Subway lines right there, and Penn Station, which has a train to the Newark airport. Downside was room and bed size. This may just be a factor of being in that location of New York, but the room was just barely big enough to fit the 2 double beds in it. Not much room for luggage or people. Service was good as well. We needed […] some extra pillows and blankets, and they brought them to us. Breakfast was great! Eggs/omelets(alternating days), bacon/sausage (alternating days), biscuits and gravy, cinnamon rolls, fruit, bagels, toast, cereal, milk, yogurt, juice, hard boiled eggs. I'd recommend the place to anyone visiting the city! Read more
Bathroom had NO shelf to hold toiletries so shaving ,brushing teeth,ect. in the a.m. a chore. NO soap holder in the shower. Shower head could not be moved up to a higher position. Part was broken. A plus was the railings in the shower to hold when you get in and out room was 105
"Hie"
Nice hotel, but very very loud at night. There is a shipping facility or something acrossed the street and it is constant loading and unloading.
"MSG next door"
went for a hockey game perfect place to stay and everyones nice
"Reasonable Price for what we got"
The hotel was pretty nice, the one major downer was the toilet was clogged right when we got there. Called down to maintenance and they said they would fix it right away, and when we got back in at 11pm, it still wasn't fixed. The person came in, at 1130pm to fix it, so at least it got fixed before the maintenance person left for the night. The breakfast […] is as good as any continental, even with powdered eggs, some type of meat, and a spread of bread-type food. It's a nice way to start the day before going out into NYC, but is definitely crowded since everyone has the same idea at the hotel. Great location too and friendly staff. Read more
This guest did not leave a comment.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
