A very nice, clean hotel with a very personable and knowledgable staff. Very good advice given regarding restaurants in the area. We were pleased with every one the that the concierge suggested. They also offered a very nice upgrade on the room for a very reasonable rate, and I did take advantage of it.Genuine Hotels.com guest review
"Bachelor party pass"
Went to Montreal with friends for my brothers bachelor party. This hotel was extremely accommodating. I am sure it helped that we upgraded to the penthouse. Any issues we had the hotel staff took care of in a timely manner. Everyone spoke English well. It is a bit pricey but it is also quite beautiful. Excellent hotel. Excellent service. We were quite […] rowdy and they were okay with it. Read moreGenuine Expedia guest review
The hotel was beautiful,The staff extra friendly and the location was perfect to see Montreal. I have always heard the people of Montreal dislike Americans.We found there is nothing furture than the truth. We made friends among locals,hotel and restaurant staff.Highly recommend the hotel and Montreal. A vacation and adventure spot not to be missed.Genuine Expedia guest review
"Beautiful downtown Montreal"
Gorgeous hotel. Very convenient to Bell Centre. Walk around Montreal for world class shopping and dining. My only complaint was that everything in the room had a price tag on it, even the coffee!! I would have been 100% satisfied if only I could get a good strong, free cup of coffee in the morning.Genuine Expedia guest review
Early morning swims were most enjoyable! All the staff was very nice and helpful, i will definetly book with them again!Genuine Hotels.com guest review
"Not as promised"
First when we showed up the hotel I paid for in your pictures was't even close to what the pictures represented. It makes me sad that hotels aren't honest. I only booked this hotel because I've trusted the reviews on Expedia, I will now have my guard up. We had to ask for tea and coffee to be restocked daily and one morning a cleaning lady yelled at […] us for taking one coffee. YES one coffee. Oh and best we had one mirror in the room. I think this is the first time in my life I've ever seen that. Very strange. The beds are tiny!! Lucky I am too! The front staff was very nice. The food at the Terrace was nice. Honestly I travel a lot and I just feel like this was worth 1/2 of what I paid. We all know I won't get any of that back. I recommend calling the hotel first and asking how current their pictures are. Read moreGenuine Expedia guest review
Flawless, from beginning to end. Although there was construction in the lobby during our stay, we never were inconvenienced by it. The staff is delightful!Genuine Expedia guest review
The hotel lobby is beautiful. The location is good. The amount of space in the outer room and the bathroom is amazing. One problem: The bedroom is bizarrely configured. It is a tiny bed with a dresser and a tv right at the foot of it. Sleeping is absolutely uncomfortable and claustrophobic. Mind you, my husband and I are not tall people. I can't imagine […] what someone with more height would have done in that bed. We tried to upgrade (we'd have paid more), but the hotel staff just couldn't get it together to show us a room. The staff was pretty laissez faire. One roll of toilet paper only for two people. Very few hangers unless you ask for them. There is alot of closet space, but one needs hangers to hang up things. They were very good about getting the hotel doctor when I had a bad allergy. That was encouraging. The location is convenient. Read moreGenuine Expedia guest review
"Excellent Location - Excellent Hotel"
Easy check-in, Room met all expectations of a top hotelGenuine Hotels.com guest review
"Chic hotel on the edge of everything"
La Crystal's wonderful staff offered a warm welcome and knowledgable suggestions for each of my quires. The hotel design and flow was perfectly laid out and inviting. The room itself was a mini vacation, with ample closet space, a terrific shower, an expresso maker, BIG bottles of water and a cozy bed separated from the rest of the room. It was also […] quiet beyond expectation, with insulation from the hallway and elevator. Brilliant! Read moreGenuine Expedia guest review
"Great Hotel for Work or Pleasure"
Very friendly and responsive staff. The location is central to all points downtown Montreal and an inexpensive cab ride to Old Town/Port. Roomy clean rooms with all the amenities. Highly recommended!Genuine Expedia guest review
"Great hotel but..."
We stayed in this hotel many times and still do not want to stay in a other hotel. That is great hotel but we can compare our first times when the hotel was band new... My opinion for the 4 1/2 stars hotel it needs to be updated. I mean the furniture, carpet, etc. Do not get me wrong, the hotel still in EXCELLENT condition. Also there was small renovation […] going in the lobby. Not noisy, just does not look good... Still recommend this hotel as the best in the town! Read moreGenuine Hotels.com guest review
My stay was excellent. I wil book your Hotel on my next stay next year in June.Genuine Hotels.com guest review
Perfect location, the room was clean, modern, the Wifi was fast and the staff was friendly.Genuine Expedia guest review
Second time staying here. Helpful front desk staff. But the pool attendant didn't help us out all. She did not provide us a key for a locker, just told where it was and that we need a key to back into the pool from the locker room.Genuine Hotels.com guest review
Perfect for my wife and I to spend a long weekend. Good workout room, pool and rooftop deck with hot tub. Could walk to Chinatown , Old city and downtown and near Bell Center and Museums ,and department stores and boutiques. Easy in/out with valet. Concierge very helpful. Spacious room with very large bathroom and well appointed. Will stay again when […] in town. Read moreGenuine Expedia guest review
Everything about this hotel is top notch. The rooms are modern and big.Genuine Expedia guest review
"I would never stay anyplace else in Montreal"
Absolutely fantastic. From the Valet, to the front desk staff, restaurant staff, housekeeping...They all treated me like gold. Only downside for me was the fitness center needs to be upgraded a bit. Love this place.Genuine Hotels.com guest review
"Comfort in the city!"
Beautiful and clean! I would stay there again and againGenuine Expedia guest review
"Great Hotel, A few quirks"
We loved the design of the room. Bed was comfortable. The suite was really perfect.But you can't turn off the heat/Ac blower fan. It's loud over the bed. If you want the fan off, someone has to come into the room and turn off the breaker in the room and then if you want the blower back on, they have to come back and turn on the breaker. I just learned […] where it is and did it myself. Another thing is that for a 4 star hotel they were unbelievably skimpy on coffee, creamer and sugar. I thought that a hotel/spa would have a good gym, as I have stayed at such places before. The gym was average, with a broken Smith machine. As well, it was strange that the changing rooms for the pool and spa opened into a public hallway where you were in your robe or a towel in front of maintenance workers, employees and fully dressed customers. I was disappointed that in Montreal, where the food is fabulous, that the room service breakfast was of bad quality. The fruit wasn't ripe, the breads were stale, and it was late, with the order not being right. It's almost as though the Hotel forgot that they have the reputation of an incredible food city to uphold. I love this place, but when the Holiday has a better gym, breakfast, skin lotion and free parking, it tells me that the people who make these decisions are thinking only of profit and not of the pride in the city in which their hotel sits. Read moreGenuine Hotels.com guest review
This hotel is elegantly appointed with Swarovski crystal chandeliers in the lobby sitting room, fine dining in the hotel restaurant, and a wonderful open air hot tub for relaxation and star gazing. A great escape from everyday routine!Genuine Expedia guest review
"best hotel in Montreal! !!!!!!"
I had heard so many say that the French Canadians were rude and unfriendly. But they were so wrong. Every person that I had the pleasure of dealing with that this superb hotel was a delight and very friendly. Didnt matter what time of day or night the staff was there and on top of It. Always with a smile. The room was clean and the bed was so comfortable. […] It made my trip worthwhile. I would recommend this hotel to anyone going to Montreal. They really make you feel like royalty. Read moreGenuine Expedia guest review
Everything went better than I could have expected. Perfect location, impeccable service!Genuine Hotels.com guest review
Wonderful experience. Friendly and helpful staff. The room was clean and comfortable.Genuine Expedia guest review
"American? Welcome home!"
American? Welcome home! What a wonderful experience. We will stay there again!Genuine Expedia guest review
"An outstanding hotel experience in Montreal"
Another week in Montreal and again staying at Hotel Crystal. Such a high standing hotel experience, but still friendly, service oriented and in the best possible location for meetings, icehockey and great shopping. This is my favorite place to stay when in Montreal. This city is however quite a competitive place as there is plenty of good hotels around […] the city. Hotel Crystal is one of the best ! Read moreGenuine Expedia guest review
"Nice hotel in a good location"
Overall this is a great hotel. Very easy check-in. Friendly customer service oriented staff. Very clean rooms. However I found the layout of our room a bit off. We chose to stay here based on the square footage- larger than other hotels we considered, as we were travelling with two children. Due to the layout design, the room felt very tight. There […] is a long, narrow corridor/ living area maybe 7-8 feet wide with a pullout sofa . The bedroom was very beautiful, but a small. In all, I had wished they designed their rooms to be open space, not seperate bedroom and living space area. You would have more feeling of the 495 sf. space. They did make good use of their space however with clever storage, etc. They furnishings were very nice and comfortable and the room felt very clean. They bathroom was also very nice, generously sized and well lit. Ultimately, we had chosen this hotel for the pool, which was very well maintainted and featured an outdoor hottub--- which we enjoyed in the snow. There was a great view of the city here, too. The restaurant is also very good. Overall, I would recommend this hotel. Very clean with good amenitites and good location, which to me is the most important. Read moreGenuine Hotels.com guest review
Everyone was nice and professional. Very helpful. Rooms very clean. Great experience.Genuine Hotels.com guest review
"Nice for the family."
Good location, nice room. My only complaint is that I expected the suite to be slightly bigger. The bathroom was disproportionately large compared with the room. Otherwise, it was a very nice hotel. The indoor pool is also very nice and kid friendly.Genuine Expedia guest review
"Very centrally located, friendly staff."
Very comfortable in a very convenient location, close to the Bell Center, St. Catherine St. shopping and downtown restaurants and clubs.Genuine Expedia guest review
"I would stay here again for sure!!"
There were a couple of things I was disappointed with. I thought I was going to have a bathtub with my room and was looking forward to that. The only other complaint I would have would have to do with the fact that I had to be woken up by being phoned to let me know that room service was there with my coffee one of the mornings I was there and the […] room service attendant did not look too happy. Understandable since I had said I wanted it delivered at a certain time and I was not up when he came and knocked on the door so it was an inconvenience for the poor guy, and he was clearly not happy about it. Also, my view was nothing special-building walls. For me, it was okay as there was a YWCA playground and I love the sound of children playing and if I happened to be in my room at the time they were out I enjoyed that and seeing them all bundled up-adorable. But, the view definitely did not go with the chic style of the room and other visitors might not like it. The staff was especially friendly and helpful. And the room was perfectly cleaned. The bed was fabulous!!! Once the light was out, so was I. Incredible bed. I want it for my own! Only thing I did not care about was the TV since I don't really watch it at home. And although I was disappointed at not having a bathtub, I loved the shower. All in all, I thought it was great. Read moreGenuine Expedia guest review
"Centrally located, excellent service and luxurious"
The room was lovely. We were new to Montreal and wanted some restaurant recommendations. The front office staff worked endlessly to secure reservations for us most nights, and always came through with updates on our reservations. The spa staff was delightful, and the valets always worked hard to find us a cab, even in the pouring rain. If I'm ever back […] in Montreal, I would love to stay here again. Read moreGenuine Expedia guest review
We were impressed with everything. Attentive staff, clean rooms, etc. It's a small apartment! Everything you need.Genuine Hotels.com guest review
"overpriced food, useless kitchenette"
The rooms were spacious and tranquil suites. However, a kitchenette without a nearby market or grocery store is somewhat useless and the hotel food is very overpriced and not cry good. Staff were kind, room cleaners responsive to requests. location is charmless.Genuine Hotels.com guest review
"Very Nice Place"
Great location, 5 star hotel for a reasonable price, right in downtown Montreal.Genuine Hotels.com guest review
in a word, FANTASTIC. Hotel was in the business district but close to mass transportation and within walking distance of the info center, shopping and dozens of restaurants. Our suite was large with separate bed room, large bath, very comfortable bed and nice living room area. Although right in the bus. district, we heard no street noise. Hotel staff […] were all very friendly . could not have picked a better hotel for our sightseeing needs. highly recommend it to fellow senior travelers. Read moreGenuine Hotels.com guest review
"Very nice but"
The rooms are very nice, staff was pleasant but food & beverage lacking. Cafe never opened, bar was tiny and restaurant was always empty.Genuine Hotels.com guest review
"Excellent Hotel in Montreal!"
This hoteal is beautiful and elegant. Our suite was impeccable and comfortable. The staff was cordial and very professional. I will stay at this hotel again next time I am in Montreal.Genuine Expedia guest review
"A Must Stay at Hotel"
This is the 2nd time I ve stayed at Le Crystal and again, the service, rooms and the amenities were all outstanding. The added bonus is the outside rooftop hottub. I will 100% stay there again and highly recommend it!Genuine Hotels.com guest review
"Close to Downtown Shopping and Transportation"
I am a seasoned world traveler, and this is one of the best hotels I have had the pleasure of experiencing. Everything was superb.Genuine Hotels.com guest review
"Great hotel and location"
The staff are very friendly, knowledgeable, and very service oriented. From check-in to check-out, our trip went smoothly. The room was perfectly located for walking, getting to the metro, entertainment and restaurants. The internet service worked perfectly( and it is free). The only slight draw-back would be the dinners in the dining room was a bit […] shy of fish in the servings. This hotel is perfect for couples or families as they have suites. The exercise facility and pool/hot tub afford a wonderful view. Overall, this hotel is quite a find. Read moreGenuine Expedia guest review
"Convenient and comfortable"
great location downtown close to restaurants, shopping, buses, and the metro. Wonderful staff, liked fitness center, pool and jacuzzi on the top floor. Good value for a lot of room ("all suites") Having said that, the decoration of the rooms was rather drab.Genuine Expedia guest review
great locationGenuine Hotels.com guest review
This was our second time at the Hotel Le Crystal and I will stay there every time I return to Montreal. We love it! The outdoor jacuzzi in the winter is my absolute favorite and now they have this new iPhone App that lets you look up surrounding restaurants and attractions.Genuine Expedia guest review
"Sleepless in Canada"
This hotel was a disappointment for a 5 star hotel. The comfort of the bed was awful. We did not get a decent night's sleep . The bed was terrible. The refrigerator did not work and we had to insist on a replacement at 10 pm rather then the hotel taking the initiative and changing it. We had to ask for basic items like mouthwash that should automatically […] be replaced. The staff was pleasant but not helpful in directing us to quality restaurants in the area. This hotel certainly is not geared toward tourists. Read moreGenuine Expedia guest review
"Hotel Le Crystal"
Wonderful hotel. Perfect location right across from the Bell Center, one block from Saint Catherine Street. Lovely hotel with rooftop outdoor hot tub which is super romantic. Great size rooms, urban suite is perfect for one couple and can easily fit two with the pull out couch. Valet parking, spa, restaurant, cafe are all great amenities but they do […] cost extra. Enjoy your stay! Read moreGenuine Hotels.com guest review
"Best stay in Montreal"
This is actually my second stay in the hotel. Upon arrival I was immediately upgraded to a room with a fire place. The staff is very welcoming and the stay was throughout just comfortable and relaxing. I would not opt for any other hotel in MontrealGenuine Expedia guest review
We were impressed by the courteous staff, clean rooms, comfortable beds and overall luxurious surroundings. It was a pleasure to exercise on the top floor with the most beautiful view of Montreal. The swimming pool and sauna were light and airy and family friendly.Genuine Expedia guest review
The hotel was in a great location and the service was outstanding. I had a slight issue with my room when i checked in and I made a comment in the elevator to a hotel representative. My room was upgraded immediately without me even asking.Genuine Expedia guest review
We paid for the room using paypal because we don't have a credit card. At our arrival they asked us for a credit card. Since we didn't have one, we had to give a $1000 deposit. That is just ridiculous!!! They even emptied the minibar, refused to let us order room service, rent movies or even use the spa because we had no credit card... Like the $1000 […] deposit wasn't enough!!! To make matters worst, the shower was leaking all over the floor! But that's not all, the next morning we tried brewing a coffee with their fancy nespresso machine and it was broken!!! I had to go across the street to get a coffee at starbucks! Terrible experience and very poor service! The only one who deserves a thumbs up is the rapid valet service, other than that, avoid this hotel at all costs and go to the sheraton next door. Read moreGenuine Hotels.com guest review
Response by Hotel Le Crystal Montreal Hello David Lebrun, Thank you for your review. I'm sorry to read that we were not able to meet your expectations. We have a deposit procedure in place that can seem exagerated but this is also to mitigate any potential damage in our suite. As you can understand, we deal with many type of guests. I'm sorry for the technical inconvenients. You should not have to go across the street to have coffee. We are providing Nespresso coffee in your suite (please let us know if you have any issue with your machine, we would had deliver a new one right away), at our Pool and we also serve free coffee in the morning at our Valet with bottle of water. Hope to welcome you again and deliver a perfect stay Eric Hamel - GM
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