"Warm greeting on Cold day"
Were immediately greeted in the parking circle and told to get inside to get out of the cold. We have stayed here previously and recommend this Hotel to our family and friends. It is impeccable and its location is fantastic. The kids are greeted by the staff and the concierge wonderful.Genuine Expedia guest review
"Beautiful hotel. Especially the 12th floor pool"
The staff at this hotel are some of the friendliest, most helpful and accommodating I've experienced at any hotel. From the valet and concierge all the way to the life guard at the pool, everyone was willing to help and they did so with a great attitude.Genuine Expedia guest review
Nice personal touches at the hotel, staff was friendlyGenuine Expedia guest review
"Very nice hotel close to bell center."
Hotel staff very friendly and always helpful. Bell center was at most a five minute walkGenuine Expedia guest review
"Downtown hotel with excellent facilities"
The Le Crystal is easy to access in the center of the city and has on-site valet parking in a heated garage. Once inside the lobby is up to date with modern furnishing and friendly staff. The restaurant serves excellent meals and the fish severed for lunch was prepared perfectly. While staying at the hotel having the restaurant open until 10 PM proved […] helpful. Read moreGenuine Expedia guest review
We received excellent service at Le Crystal. My daughter got sick and threw up in the room and there was a gentleman there within 10 minutes to shampoo the carpet and return the room to its original level of cleanliness. The restaurant staff provided a simple bland meal of carrot sticks and bow tie pasta for my daughter while the adults dined on top […] notch food. The clothing we had cleaned by the concierge came back quickly as well. Room service was also prompt and delicious. Read moreGenuine Expedia guest review
"comfortable 4 star hotel"
Stuff generally trying there best except on breakfast while we were dining we heard them laughing very loud from the kitchen, bkfst avg, excellent excellent location near bell center 200m, and in downtown.Genuine Expedia guest review
"Excellent diwntown hotel"
Very clean, great location, friendly staff Only negative comment is that continental breakfast ahould have more optionsGenuine Expedia guest review
"Great location, great amenities"
My husband and I came here for our honeymoon and had a wonderful time. The location of the hotel is great - close to transportation, shopping and Mont Royal! Would definitely recommend to others!Genuine Expedia guest review
"Hote Le Crystal Montreal"
Loved the hotel! Would love to take my family there.Genuine Hotels.com guest review
"Perfect in every way!"
We had an amazing experience at this hotel! From the friendly and helpful staff to the beautiful decor to the amazingly comfortable beds it was a perfect weekend. The only downside is you might not want to leave the hotel to see Montreal!Genuine Hotels.com guest review
I have a mix feeling about this hotel. First highlights: Friendly staff, clean room with nice furniture, large bathroom; Good size swimming pool, and nice hot tub with a stunning view. Restaurant (Breakfast) is good quality. Now low-lights: 1- I had a room on 4th floor facing back of the hotel. I woke up every morning at 5.30~6 am with city rubbish […] collector's massive noise while they were taking away Hotel's waste. 2- 3rd day of the staying Room toilet reservoir started leaking water, so I reported to the front desk. They send a maintenance crew to fix the toilet immediately (good); but after the issue is fixed this time toiled reservoir stopped taking any water, You had to fiddle with the handle to get it working, after a day it totally stopped working. I gave up. One final note, my room had a big chest of drawers with a huge TV on it. This was adjacent to the bed, no room for my feet to move freely. I did not like arrangement, but some people might. So be aware if you are a tall person Read moreGenuine Expedia guest review
"Fabulous hotel. People were so knowledgeable ."
I would stay nowhere else when I come back to Montreal. Staff was unbelievable, rooms impeccable and equipped with everything one needs. Shower was awesome!!!!! So very very clean.Genuine Expedia guest review
This is a very nice hotel in a great location, within a few blocks of downtown Montreal and the shopping area. We had a nice little suite, incredibly well equipped with tea, coffee, microwave etc. Comfy bed, lovely linens and pillows. The bathroom was huge, big tub and separate shower with rainfall head. I would definitely stay there again.Genuine Expedia guest review
"Roof top hot tub - enough said"
Top NotchGenuine Hotels.com guest review
"Great place but no tub!"
My husband and I went to Montreal for our anniversary. We were very excited and looking forward to a room with a deep soaking tub as was described on the website for all rooms. The hotel was great and I would have rated it 5 stars, except our room was lacking the soaking tub. We used the hot tub and salt water pool- which were terrific and helped to […] make it up.. but we were still disappointed. Read moreGenuine Hotels.com guest review
"Not what we expected, more for business travelers."
Our son had stayed at this hotel when it first opened and loved it. Six years later, signs of wear and tear we're evident in our room and in the public areas, mold in the shower and wallpaper loosening on the walls. Service was polite but often ineffective, it took 3 tries to get luggage racks sent to our room and the concierge gave us wrong directions. […] We also missed not having a lobby area large enough to meet up with family. It looks like the lobby of an apartment building, which the upper floors are, not like a luxury hotel at all. Read moreGenuine Expedia guest review
"A perfect weekend with friends"
We had a most wonderful time. The rooms are great, the staff fabulous. Special thanks to Mylene the concierge who arranged for our transportation and our passes to a very hip night club. We truly had a fabulous time.Genuine Expedia guest review
not there long enough, but everything excellent, comfortable, lush, sophisticated, new.Genuine Expedia guest review
"Fun stay in Montreal"
The hotel room was small, but designed well. The staff was excellent and spoke good English, if you don't know French. The rooms had Nespresso machines for espresso coffee, which were very good.Genuine Expedia guest review
"Great hotel and staff"
We had a great stay here. The room was spacious and clean. We loved the rain shower head in the shower. Great little area with a couch and TV. The bedroom was a little strange especially if you are 6' 5" like me. The TV stand is attached to the end of the bed. I was a little worried I'd kick it. It didn't detract from how lovely the room was. It's […] in a great area by the main shopping street. I guess I would have rather it be closer to old Montreal as it's a pretty good walk but you can always take the metro there. Concierge was great as well. Very helpful. Read moreGenuine Hotels.com guest review
We enjoyed our stay and if we return to Montreal some day, we'll definitely stay here! We loved our spacious suite and the luxurious bathroom. The staff was always pleasant and made us feel welcome. It is a beautiful hotel and we highly recommend it!Genuine Expedia guest review
We stayed for one night there, and we loved everything about this hotel. The pool was beautiful. We liked that water in the pool was salty. Complimentary coffee and water with an ice by the pool was a nice touch. Jacuzzi outside is a great feature. We appreciated Espresso coffeemaker and teapot in our suite. Location is perfect. Staff is very profe […] ssional Read moreGenuine Hotels.com guest review
"Great place to stay in Montreal"
Very nice and modern hotel, centrally located, close to many restaurants, stores, metro station and train.Genuine Expedia guest review
"good and neat hotel BUT....."
The staff at the hotel were very friendly , presentable and professional. The neatness of the rooms and the overall environment was good. However: Too noisy especially in the mornings, Two major construction sites next door start working at 7 AM. ( at least a warning should have been included on there web during the booking !!!!) The cost of two rooms […] at checkout were increased by some additional tax of CAD 66 which were not included at the time of booking. High speed internet was included in price at time of booking, but on check in it was at an option price of CAD $9.95 per day per room.( only regular internet was available free and it was not working properly) Read moreGenuine Expedia guest review
Staff was friendly and helpful. Room was as promised -- clean, comfortable, light. Appreciated details: espresso maker, plates, utensils. Great location. Unfortunately, construction going on at sites at the corner where the hotel is situated -- they started up rather early. That being said, still got a great night's sleep.Genuine Expedia guest review
We chose the hotel because of its downtown location. It turned out great. We were close to multiple metro stations. The pool and especially the hot tub were great. The room was small but very nice. The service was excellent. We enjoyed the bar in the hotel as well as the restaurant. The minibar items in room were appreciated. We would definitely stay […] at same hotel again. Read moreGenuine Expedia guest review
"Lovely welcoming staff. Great room."
Immaculate hotel and I vote the bathroom as having the cleanest grout of any I have seen in any hotel. Staff extremely helpful. Mylene the adorable concierge was most helpful in getting us a great car company with a driver, Ace, who really knew Montreal...in two hours we saw a lot of this enormous city, enough to know where would go on our return. Front […] desk staff was very helpful and most efficient. Didn't eat at the hotel as there were many restaurants we wanted to go to and our stay was short, however the hotel is situated so that one can easily walk to great restaurants right in the neighborhood. A truly wonderful hotel experience. Read moreGenuine Expedia guest review
"I enjoyed everything this hotel had to offer"
I enjoyed the outdoor sauna to the indoor pool the friendly and helpful staff and most of all the delicious cheeseburger. I love that they are very close to my favorite shops. Thanks again for a beautiful experience.Genuine Expedia guest review
"Nice work/play trip brought family to Le Crystal."
Overall great, but seemed overwhelmed when big parties arrived or departed. Not sure why better planning could not anticipate volume and staff appropriately. Otherwise it was a great stay -- will choose again if back in Montreal. Rooms were comphy and clean with a great salt water pool on higher floor... like swimming in clouds!!Genuine Expedia guest review
A very nice, clean hotel with a very personable and knowledgable staff. Very good advice given regarding restaurants in the area. We were pleased with every one the that the concierge suggested. They also offered a very nice upgrade on the room for a very reasonable rate, and I did take advantage of it.Genuine Hotels.com guest review
"Bachelor party pass"
Went to Montreal with friends for my brothers bachelor party. This hotel was extremely accommodating. I am sure it helped that we upgraded to the penthouse. Any issues we had the hotel staff took care of in a timely manner. Everyone spoke English well. It is a bit pricey but it is also quite beautiful. Excellent hotel. Excellent service. We were quite […] rowdy and they were okay with it. Read moreGenuine Expedia guest review
The hotel was beautiful,The staff extra friendly and the location was perfect to see Montreal. I have always heard the people of Montreal dislike Americans.We found there is nothing furture than the truth. We made friends among locals,hotel and restaurant staff.Highly recommend the hotel and Montreal. A vacation and adventure spot not to be missed.Genuine Expedia guest review
"Beautiful downtown Montreal"
Gorgeous hotel. Very convenient to Bell Centre. Walk around Montreal for world class shopping and dining. My only complaint was that everything in the room had a price tag on it, even the coffee!! I would have been 100% satisfied if only I could get a good strong, free cup of coffee in the morning.Genuine Expedia guest review
Early morning swims were most enjoyable! All the staff was very nice and helpful, i will definetly book with them again!Genuine Hotels.com guest review
"Not as promised"
First when we showed up the hotel I paid for in your pictures was't even close to what the pictures represented. It makes me sad that hotels aren't honest. I only booked this hotel because I've trusted the reviews on Expedia, I will now have my guard up. We had to ask for tea and coffee to be restocked daily and one morning a cleaning lady yelled at […] us for taking one coffee. YES one coffee. Oh and best we had one mirror in the room. I think this is the first time in my life I've ever seen that. Very strange. The beds are tiny!! Lucky I am too! The front staff was very nice. The food at the Terrace was nice. Honestly I travel a lot and I just feel like this was worth 1/2 of what I paid. We all know I won't get any of that back. I recommend calling the hotel first and asking how current their pictures are. Read moreGenuine Expedia guest review
Flawless, from beginning to end. Although there was construction in the lobby during our stay, we never were inconvenienced by it. The staff is delightful!Genuine Expedia guest review
The hotel lobby is beautiful. The location is good. The amount of space in the outer room and the bathroom is amazing. One problem: The bedroom is bizarrely configured. It is a tiny bed with a dresser and a tv right at the foot of it. Sleeping is absolutely uncomfortable and claustrophobic. Mind you, my husband and I are not tall people. I can't imagine […] what someone with more height would have done in that bed. We tried to upgrade (we'd have paid more), but the hotel staff just couldn't get it together to show us a room. The staff was pretty laissez faire. One roll of toilet paper only for two people. Very few hangers unless you ask for them. There is alot of closet space, but one needs hangers to hang up things. They were very good about getting the hotel doctor when I had a bad allergy. That was encouraging. The location is convenient. Read moreGenuine Expedia guest review
"Excellent Location - Excellent Hotel"
Easy check-in, Room met all expectations of a top hotelGenuine Hotels.com guest review
"Chic hotel on the edge of everything"
La Crystal's wonderful staff offered a warm welcome and knowledgable suggestions for each of my quires. The hotel design and flow was perfectly laid out and inviting. The room itself was a mini vacation, with ample closet space, a terrific shower, an expresso maker, BIG bottles of water and a cozy bed separated from the rest of the room. It was also […] quiet beyond expectation, with insulation from the hallway and elevator. Brilliant! Read moreGenuine Expedia guest review
"Great Hotel for Work or Pleasure"
Very friendly and responsive staff. The location is central to all points downtown Montreal and an inexpensive cab ride to Old Town/Port. Roomy clean rooms with all the amenities. Highly recommended!Genuine Expedia guest review
"Great hotel but..."
We stayed in this hotel many times and still do not want to stay in a other hotel. That is great hotel but we can compare our first times when the hotel was band new... My opinion for the 4 1/2 stars hotel it needs to be updated. I mean the furniture, carpet, etc. Do not get me wrong, the hotel still in EXCELLENT condition. Also there was small renovation […] going in the lobby. Not noisy, just does not look good... Still recommend this hotel as the best in the town! Read moreGenuine Hotels.com guest review
My stay was excellent. I wil book your Hotel on my next stay next year in June.Genuine Hotels.com guest review
Perfect location, the room was clean, modern, the Wifi was fast and the staff was friendly.Genuine Expedia guest review
Second time staying here. Helpful front desk staff. But the pool attendant didn't help us out all. She did not provide us a key for a locker, just told where it was and that we need a key to back into the pool from the locker room.Genuine Hotels.com guest review
Perfect for my wife and I to spend a long weekend. Good workout room, pool and rooftop deck with hot tub. Could walk to Chinatown , Old city and downtown and near Bell Center and Museums ,and department stores and boutiques. Easy in/out with valet. Concierge very helpful. Spacious room with very large bathroom and well appointed. Will stay again when […] in town. Read moreGenuine Expedia guest review
Everything about this hotel is top notch. The rooms are modern and big.Genuine Expedia guest review
"I would never stay anyplace else in Montreal"
Absolutely fantastic. From the Valet, to the front desk staff, restaurant staff, housekeeping...They all treated me like gold. Only downside for me was the fitness center needs to be upgraded a bit. Love this place.Genuine Hotels.com guest review
"Comfort in the city!"
Beautiful and clean! I would stay there again and againGenuine Expedia guest review
"Great Hotel, A few quirks"
We loved the design of the room. Bed was comfortable. The suite was really perfect.But you can't turn off the heat/Ac blower fan. It's loud over the bed. If you want the fan off, someone has to come into the room and turn off the breaker in the room and then if you want the blower back on, they have to come back and turn on the breaker. I just learned […] where it is and did it myself. Another thing is that for a 4 star hotel they were unbelievably skimpy on coffee, creamer and sugar. I thought that a hotel/spa would have a good gym, as I have stayed at such places before. The gym was average, with a broken Smith machine. As well, it was strange that the changing rooms for the pool and spa opened into a public hallway where you were in your robe or a towel in front of maintenance workers, employees and fully dressed customers. I was disappointed that in Montreal, where the food is fabulous, that the room service breakfast was of bad quality. The fruit wasn't ripe, the breads were stale, and it was late, with the order not being right. It's almost as though the Hotel forgot that they have the reputation of an incredible food city to uphold. I love this place, but when the Holiday has a better gym, breakfast, skin lotion and free parking, it tells me that the people who make these decisions are thinking only of profit and not of the pride in the city in which their hotel sits. Read moreGenuine Hotels.com guest review
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