"Great hotel but..."
We stayed in this hotel many times and still do not want to stay in a other hotel. That is great hotel but we can compare our first times when the hotel was band new... My opinion for the 4 1/2 stars hotel it needs to be updated. I mean the furniture, carpet, etc. Do not get me wrong, the hotel still in EXCELLENT condition. Also there was small renovation […] going in the lobby. Not noisy, just does not look good... Still recommend this hotel as the best in the town! Read moreGenuine Hotels.com guest review
My stay was excellent. I wil book your Hotel on my next stay next year in June.Genuine Hotels.com guest review
Perfect location, the room was clean, modern, the Wifi was fast and the staff was friendly.Genuine Expedia guest review
Second time staying here. Helpful front desk staff. But the pool attendant didn't help us out all. She did not provide us a key for a locker, just told where it was and that we need a key to back into the pool from the locker room.Genuine Hotels.com guest review
Perfect for my wife and I to spend a long weekend. Good workout room, pool and rooftop deck with hot tub. Could walk to Chinatown , Old city and downtown and near Bell Center and Museums ,and department stores and boutiques. Easy in/out with valet. Concierge very helpful. Spacious room with very large bathroom and well appointed. Will stay again when […] in town. Read moreGenuine Expedia guest review
Everything about this hotel is top notch. The rooms are modern and big.Genuine Expedia guest review
"I would never stay anyplace else in Montreal"
Absolutely fantastic. From the Valet, to the front desk staff, restaurant staff, housekeeping...They all treated me like gold. Only downside for me was the fitness center needs to be upgraded a bit. Love this place.Genuine Hotels.com guest review
"Comfort in the city!"
Beautiful and clean! I would stay there again and againGenuine Expedia guest review
"Great Hotel, A few quirks"
We loved the design of the room. Bed was comfortable. The suite was really perfect.But you can't turn off the heat/Ac blower fan. It's loud over the bed. If you want the fan off, someone has to come into the room and turn off the breaker in the room and then if you want the blower back on, they have to come back and turn on the breaker. I just learned […] where it is and did it myself. Another thing is that for a 4 star hotel they were unbelievably skimpy on coffee, creamer and sugar. I thought that a hotel/spa would have a good gym, as I have stayed at such places before. The gym was average, with a broken Smith machine. As well, it was strange that the changing rooms for the pool and spa opened into a public hallway where you were in your robe or a towel in front of maintenance workers, employees and fully dressed customers. I was disappointed that in Montreal, where the food is fabulous, that the room service breakfast was of bad quality. The fruit wasn't ripe, the breads were stale, and it was late, with the order not being right. It's almost as though the Hotel forgot that they have the reputation of an incredible food city to uphold. I love this place, but when the Holiday has a better gym, breakfast, skin lotion and free parking, it tells me that the people who make these decisions are thinking only of profit and not of the pride in the city in which their hotel sits. Read moreGenuine Hotels.com guest review
This hotel is elegantly appointed with Swarovski crystal chandeliers in the lobby sitting room, fine dining in the hotel restaurant, and a wonderful open air hot tub for relaxation and star gazing. A great escape from everyday routine!Genuine Expedia guest review
"best hotel in Montreal! !!!!!!"
I had heard so many say that the French Canadians were rude and unfriendly. But they were so wrong. Every person that I had the pleasure of dealing with that this superb hotel was a delight and very friendly. Didnt matter what time of day or night the staff was there and on top of It. Always with a smile. The room was clean and the bed was so comfortable. […] It made my trip worthwhile. I would recommend this hotel to anyone going to Montreal. They really make you feel like royalty. Read moreGenuine Expedia guest review
Everything went better than I could have expected. Perfect location, impeccable service!Genuine Hotels.com guest review
Wonderful experience. Friendly and helpful staff. The room was clean and comfortable.Genuine Expedia guest review
"American? Welcome home!"
American? Welcome home! What a wonderful experience. We will stay there again!Genuine Expedia guest review
"An outstanding hotel experience in Montreal"
Another week in Montreal and again staying at Hotel Crystal. Such a high standing hotel experience, but still friendly, service oriented and in the best possible location for meetings, icehockey and great shopping. This is my favorite place to stay when in Montreal. This city is however quite a competitive place as there is plenty of good hotels around […] the city. Hotel Crystal is one of the best ! Read moreGenuine Expedia guest review
"Nice hotel in a good location"
Overall this is a great hotel. Very easy check-in. Friendly customer service oriented staff. Very clean rooms. However I found the layout of our room a bit off. We chose to stay here based on the square footage- larger than other hotels we considered, as we were travelling with two children. Due to the layout design, the room felt very tight. There […] is a long, narrow corridor/ living area maybe 7-8 feet wide with a pullout sofa . The bedroom was very beautiful, but a small. In all, I had wished they designed their rooms to be open space, not seperate bedroom and living space area. You would have more feeling of the 495 sf. space. They did make good use of their space however with clever storage, etc. They furnishings were very nice and comfortable and the room felt very clean. They bathroom was also very nice, generously sized and well lit. Ultimately, we had chosen this hotel for the pool, which was very well maintainted and featured an outdoor hottub--- which we enjoyed in the snow. There was a great view of the city here, too. The restaurant is also very good. Overall, I would recommend this hotel. Very clean with good amenitites and good location, which to me is the most important. Read moreGenuine Hotels.com guest review
Everyone was nice and professional. Very helpful. Rooms very clean. Great experience.Genuine Hotels.com guest review
"Nice for the family."
Good location, nice room. My only complaint is that I expected the suite to be slightly bigger. The bathroom was disproportionately large compared with the room. Otherwise, it was a very nice hotel. The indoor pool is also very nice and kid friendly.Genuine Expedia guest review
"Very centrally located, friendly staff."
Very comfortable in a very convenient location, close to the Bell Center, St. Catherine St. shopping and downtown restaurants and clubs.Genuine Expedia guest review
"I would stay here again for sure!!"
There were a couple of things I was disappointed with. I thought I was going to have a bathtub with my room and was looking forward to that. The only other complaint I would have would have to do with the fact that I had to be woken up by being phoned to let me know that room service was there with my coffee one of the mornings I was there and the […] room service attendant did not look too happy. Understandable since I had said I wanted it delivered at a certain time and I was not up when he came and knocked on the door so it was an inconvenience for the poor guy, and he was clearly not happy about it. Also, my view was nothing special-building walls. For me, it was okay as there was a YWCA playground and I love the sound of children playing and if I happened to be in my room at the time they were out I enjoyed that and seeing them all bundled up-adorable. But, the view definitely did not go with the chic style of the room and other visitors might not like it. The staff was especially friendly and helpful. And the room was perfectly cleaned. The bed was fabulous!!! Once the light was out, so was I. Incredible bed. I want it for my own! Only thing I did not care about was the TV since I don't really watch it at home. And although I was disappointed at not having a bathtub, I loved the shower. All in all, I thought it was great. Read moreGenuine Expedia guest review
"Centrally located, excellent service and luxurious"
The room was lovely. We were new to Montreal and wanted some restaurant recommendations. The front office staff worked endlessly to secure reservations for us most nights, and always came through with updates on our reservations. The spa staff was delightful, and the valets always worked hard to find us a cab, even in the pouring rain. If I'm ever back […] in Montreal, I would love to stay here again. Read moreGenuine Expedia guest review
We were impressed with everything. Attentive staff, clean rooms, etc. It's a small apartment! Everything you need.Genuine Hotels.com guest review
"overpriced food, useless kitchenette"
The rooms were spacious and tranquil suites. However, a kitchenette without a nearby market or grocery store is somewhat useless and the hotel food is very overpriced and not cry good. Staff were kind, room cleaners responsive to requests. location is charmless.Genuine Hotels.com guest review
"Very Nice Place"
Great location, 5 star hotel for a reasonable price, right in downtown Montreal.Genuine Hotels.com guest review
in a word, FANTASTIC. Hotel was in the business district but close to mass transportation and within walking distance of the info center, shopping and dozens of restaurants. Our suite was large with separate bed room, large bath, very comfortable bed and nice living room area. Although right in the bus. district, we heard no street noise. Hotel staff […] were all very friendly . could not have picked a better hotel for our sightseeing needs. highly recommend it to fellow senior travelers. Read moreGenuine Hotels.com guest review
"Very nice but"
The rooms are very nice, staff was pleasant but food & beverage lacking. Cafe never opened, bar was tiny and restaurant was always empty.Genuine Hotels.com guest review
"Excellent Hotel in Montreal!"
This hoteal is beautiful and elegant. Our suite was impeccable and comfortable. The staff was cordial and very professional. I will stay at this hotel again next time I am in Montreal.Genuine Expedia guest review
"A Must Stay at Hotel"
This is the 2nd time I ve stayed at Le Crystal and again, the service, rooms and the amenities were all outstanding. The added bonus is the outside rooftop hottub. I will 100% stay there again and highly recommend it!Genuine Hotels.com guest review
"Close to Downtown Shopping and Transportation"
I am a seasoned world traveler, and this is one of the best hotels I have had the pleasure of experiencing. Everything was superb.Genuine Hotels.com guest review
"Great hotel and location"
The staff are very friendly, knowledgeable, and very service oriented. From check-in to check-out, our trip went smoothly. The room was perfectly located for walking, getting to the metro, entertainment and restaurants. The internet service worked perfectly( and it is free). The only slight draw-back would be the dinners in the dining room was a bit […] shy of fish in the servings. This hotel is perfect for couples or families as they have suites. The exercise facility and pool/hot tub afford a wonderful view. Overall, this hotel is quite a find. Read moreGenuine Expedia guest review
"Convenient and comfortable"
great location downtown close to restaurants, shopping, buses, and the metro. Wonderful staff, liked fitness center, pool and jacuzzi on the top floor. Good value for a lot of room ("all suites") Having said that, the decoration of the rooms was rather drab.Genuine Expedia guest review
great locationGenuine Hotels.com guest review
This was our second time at the Hotel Le Crystal and I will stay there every time I return to Montreal. We love it! The outdoor jacuzzi in the winter is my absolute favorite and now they have this new iPhone App that lets you look up surrounding restaurants and attractions.Genuine Expedia guest review
"Sleepless in Canada"
This hotel was a disappointment for a 5 star hotel. The comfort of the bed was awful. We did not get a decent night's sleep . The bed was terrible. The refrigerator did not work and we had to insist on a replacement at 10 pm rather then the hotel taking the initiative and changing it. We had to ask for basic items like mouthwash that should automatically […] be replaced. The staff was pleasant but not helpful in directing us to quality restaurants in the area. This hotel certainly is not geared toward tourists. Read moreGenuine Expedia guest review
"Hotel Le Crystal"
Wonderful hotel. Perfect location right across from the Bell Center, one block from Saint Catherine Street. Lovely hotel with rooftop outdoor hot tub which is super romantic. Great size rooms, urban suite is perfect for one couple and can easily fit two with the pull out couch. Valet parking, spa, restaurant, cafe are all great amenities but they do […] cost extra. Enjoy your stay! Read moreGenuine Hotels.com guest review
"Best stay in Montreal"
This is actually my second stay in the hotel. Upon arrival I was immediately upgraded to a room with a fire place. The staff is very welcoming and the stay was throughout just comfortable and relaxing. I would not opt for any other hotel in MontrealGenuine Expedia guest review
We were impressed by the courteous staff, clean rooms, comfortable beds and overall luxurious surroundings. It was a pleasure to exercise on the top floor with the most beautiful view of Montreal. The swimming pool and sauna were light and airy and family friendly.Genuine Expedia guest review
The hotel was in a great location and the service was outstanding. I had a slight issue with my room when i checked in and I made a comment in the elevator to a hotel representative. My room was upgraded immediately without me even asking.Genuine Expedia guest review
"It's the best hotel in Montreal"
Evryting in hotel is fineGenuine Hotels.com guest review
"Montreal at it's best!.."
WONDERFUL STAY.... GREAT ROOM WITH TERRACE. STAFF EXTREMELY HELPFUL AND FRIENDLY. GREAT CHOIC E! DEFINITELY A FIVE STAR......WOULD DEFINITELY RECOMMEND.IGenuine Expedia guest review
"Hotel Le Crystal in Montreal - awesome hotel"
Stay at this hotel on family vacation. Had booked a 2 queen bed room, but for my surprise got upgraded to a junior suite. Very comfortable, clean and new. Close to most must-see sights. Definitely staying there again.Genuine Hotels.com guest review
Absolutely fantastic in an absolutely fantastic hotel. Everything close at hand, rooms were impeccably clean, staff were inredibly friendly and helpful. Vibe of the hotel is perfect.Genuine Hotels.com guest review
Surrounded by constructionGenuine Hotels.com guest review
Stayed in a suite for a girls weekend in MTL! Wow - opulent and spacious, the room was a luxurious keystone to a fantastic MTL weekend getaway!Genuine Hotels.com guest review
very nice place close to everythingGenuine Hotels.com guest review
"Modern hotel suite"
Location was in the business area. Room ws clean though small for the price of a suite room. The bedroom was a little cramp for the price we paid. Service was ok at front desk and concierge. They were polite and enthusiastic. Overall Okay though I would have preferred to pay less for this room size and stay nearer to the port arEaGenuine Hotels.com guest review
"thoughtful to details"
It's the little things that can make a big difference. This place has everything one would expect but goes a little further to take it to a level of sophistication that separates it from other hotels. The scent in the lobby is amazing. A second security peep hole (or whatever they're called) in the hotel room doors at a level where a child could check […] out who's responsible for the knock on the door. These sorts of thoughtful additions take this place to a superior level. Read moreGenuine Hotels.com guest review
Staff were helpful and friendly, the room was excellent and extremely well maintained. The hotel restaurant excellent and breakfast first class. We would certainly stay there againGenuine Hotels.com guest review
We had an amazing stay at Le Crystal. My husband and I drove in to Montreal for a hockey game so the location was perfect, we could see the bell centre from the lobby. Hotel was clean, staff was curtious, beds were comfortable. We would definitely stay here again.Genuine Hotels.com guest review
"Walking distance to Bell Centre, Shopping, etc."
The hotel staff were helpful and courteous during our stay. The Superior Suite was very clean and modern and offered all of the amenities we required. We were able to walk to see hockey games at the Bell Centre, eat at great local restaurants, and the shopping district is only a block away. We very much enjoyed our stay and have already booked our room […] there for our next trip to Montreal! Read moreGenuine Expedia guest review
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