The overall stay was excellent. There was a small problem with the wash room and the breakfast was average. They have an awesome game room for the kids that I wish more hotels would have.Genuine Hotels.com guest review
"Typical nice clean hotel with LOTS TO DO AROUND IT"
The hotel was your typical safe, new, clean, hotel. What really makes this hotel a great place to stay is all of the shopping and eateries just around the corner. Location Location Location.Genuine Hotels.com guest review
"Staff needs training"
Hotel was nice enough, room clean. Hated the blue fluorescent lights in room, & staff acted like they were annoyed you were there. We checked out & went across the street to Homewood. Much better customer service at Homewood. Staff needs training.Genuine Hotels.com guest review
Breakfast service was poor. Pans were empty and many customers had to wait quite some time for food. Pancakes tasted like they were made of paper. Had a problem with the swipe card mechanism with our room door. Had to be re-programed after one night, then the door won't lock, front desk was not responsive enough. very frustrating. Found a cockroach […] in the public restroom near the lobby and alerted the front desk. Read moreGenuine Hotels.com guest review
Breakfast is unhealthy and they don't clean your rooms. I didn't enjoy my stay here at allGenuine Hotels.com guest review
"Convenient location for our trip to Frisco"
Excellent, could not think of one area that would need improvement. I will commend the breakfast provided and the staff for preparing such a nice and tasteful meal.Genuine Hotels.com guest review
I thought the hotel staff were wonderful. The surrounding neighborhood was great as well lots to do.Genuine Hotels.com guest review
Great place. Newly refurbished. Rooms very comfortable. Staff was extremely friendly. Close to fwy, shops and restaurants.Genuine Hotels.com guest review
"Jimmy Buffet Concert"
Hotel was very convenient for our trip. Only 5 minutes from the concert stadium. The only complaint would be the walls were thin and we could hear entire conversations at times from our next door neighbor. But, otherwise we had a great stay.Genuine Hotels.com guest review
"Jimmy Buffett weekend"
Very nice place. Would have like a concert transport and an air port transfer. It took us HOURS to find a taxi after the concert.Genuine Expedia guest review
5th floor was very hot. Ashley was super nice and helpful! overall it was a great experience!Genuine Expedia guest review
Ok, fit the need for a clean place to stay. nice and clean rooms and bathrooms. comfortable beds, etc. I wanted the included breakfast to save time, but the breakfast was not anything worth coming back for. no fresh fruit or anything really healthy. i am going to back to home2, most likely.Genuine Hotels.com guest review
"Near Baylor Frisco"
The hotel was nice and quiet. We had to hunt down the front desk person for check-in and check-out, but other than that it was a pleasant day.Genuine Hotels.com guest review
The hotel was extraordinarily nice; I would love to stay there again! The staff was polite, the facilities were clean and new, and the hotel was better than I expected.Genuine Hotels.com guest review
Stayed here for a Cheer Competitipon at the nearby Dr. Pepper Arena. Hotel was very nice, and my room was newly remolded. My only complaint was that the breakfast was bland. I wish that the bacon had been fried instead of baked in the oven, which left it very soft and greasy.Genuine Hotels.com guest review
"Excellent all around"
I was very impressed by a Holiday Inn. I usually stay at Hilton or equivalent, and this easily met my standards.Genuine Hotels.com guest review
This Holiday Inn Express is in a very quite and nice area, close to the mall and food. The staff were friendly and efficient. The hotel smelled new and had recently been remodeled and the fitness center was just off the cafeteria, not down some creepy hallway which makes this a very usable amenity for a single woman.Genuine Hotels.com guest review
Very nice stayand polite staff. The hallway was noisey, ice machine, etc....Genuine Hotels.com guest review
"Modern hotel, clean very presentable"
Modern hotel, clean very presentable the only thing I would recommend is to have more breakfast choices, like turkey bacon. Other then that, nice hotel.Genuine Hotels.com guest review
"Great staff, no place to have a drink/late snack"
I was in town overnight for business. The staff was excellent. The only downside was there was no place to have a drink or grab a bite to eat except to cross a major intersection. I was escorted by a local team member and did not have a car. I will choose another location on my next trip to the area.Genuine Hotels.com guest review
The hotel was brand new and was great. I was originally booked at Aloft, across the parking lot. But apparently they overbooked and I was left without a room. The hotels.com customer service rep found a room at this Holiday Inn, and it was actually a little less expensive. Next time I go to Dallas, I will focus in on this hotel and not Aloft.Genuine Hotels.com guest review
"Great hotel for any reason"
The hotel was very clean! The staff was very knowledgeable, helpful and welcoming. Thanks for a great stay!Genuine Expedia guest review
very good experiance,recommend itGenuine Hotels.com guest review
"Great hotel for Ikea trip to Dallas"
The hotel was clean, updated and comfortable. It is close to shopping and event centers. It was convenient to the highways for travel as well. Both front desk workers I encountered were excellent. The breakfast was great for a Continental!Genuine Expedia guest review
Very nice, new hotel. I would stay there again.Genuine Hotels.com guest review
"Close to business and north dallas toll way"
Great, clean and friendly service.Genuine Hotels.com guest review
"Did not sleep"
The beds were hard, and the walls were very thin. Did not sleep at all.Genuine Expedia guest review
Brand new, beautiful, clean hotel with great continental breakfast. Employees were very friendly and kind. Manager made sure we were comfortable and that the room was okay.Genuine Expedia guest review
"Close to Baylor medical center"
Friendly employees. Very clean.Genuine Hotels.com guest review
we have stayed here before. when we are in this area, we always stay here. the neighborhood is great. the staff are fantastic. the room is wonderful!Genuine Hotels.com guest review
"A very nice hotel."
A very nice hotel. I would definitely stay there again.Genuine Expedia guest review
"Holiday Inn Frisco/Stonebriar - good location, bad"
The hotel was average. The room was clean and perfectly adequate. However, there was no "Do Not Disturb" sign in my room and when I asked at the front desk, the gal said, "I don't have those" and carried on with whatever she was doing. No effort to assit me. Although they say they are trying to be "green" and if you hang your towl up, it means you will […] reuse it, when my room was cleaned all my towels were replaced, including ones that were unused/untoched, as was my soap, shampoo, etc. Very wasteful! I eventually made my own "do not disturb" sign and stuck it on my door, which worked. Also, they offer free continental breakfast which consists of eggs, hasbrowns, and meat (susage or bacon) as well as pastries. Not a lot of options. And 50% of the time there was no staff around when I went ot breakfast. So if you needed anything, there was nobody to wait on you. The hotel is adeqate. The location is good. The staff was terrible and not at all helpful. Read moreGenuine Hotels.com guest review
We were very pleased with this hotel. The front desk and other staff were very helpful and nice.Genuine Hotels.com guest review
"Will never eat there again!"
The room was great. The front desk service was less then expected. I was given wrong directions twice by workers at the Hotel. However the service and the food was the worst i have ever had at a Hotel befor. We were staying at the hotel to be cklose to the convention center where the convention was being held. However the food was horrible, the napkins […] were dirty and the service was poor at it's best. The Hotel charted a Coach liner to take the guest back and forth to the convention. They should have put more thought into the food and service at the restaurant Read moreGenuine Hotels.com guest review
The hotel itself is great. However, I had reserved a wheelchair accessible room with 2 beds and requested either a roll-in shower or a transfer bath chair. The room we were assigned was a regular room with a regular tub/shower. I could have made this work except the new beds Holiday Inn has installed in their rooms are 48" tall. Needless to say, I could […] not get into the bed without help. I had to be literally dragged from behind to get into the bed. I am only thankful that it was only one night. Read moreGenuine Expedia guest review
"Holiday Inn Frisco/Stonebriar/Fresco, TX"
The holding tank on back of bathroom stool would not stop running. Most times when we flushed we had to take lid off tank & manually adjust the rubber seal & chain. This was reported to main desk 4 different times in 3 days-always the same promise--"will get right on it". Finally at checkout we were given a $50. discount on our total bill.Genuine Hotels.com guest review
"1 STAR hotel in a 5 star location"
This was probably the oddest stay I have had in a hotel in a very long time. Internet connection was down our entire stay (4 days). It took them 2 days to get a bathtub stopper installed in our bathtub. The lobby was messy and very unorganized. The last day we were there a man was sleeping on the couch in the lobby, and was there over an hour that I […] know of. The waiters in the restaurant were friendly but the breakfast was your normal buffet that you get free at most 2 star hotels. The rooms were clean and very comfortable, and if I was looking for a hotel to just relax and do some shopping it would have been fine, but over priced. If you are a business traveler this is not the place to stay. Read moreGenuine Hotels.com guest review
The walls are very thin, You could hear the room next to the head board. You could hear people in the hallways as well.Genuine Expedia guest review
No se respetó la reservación como se realizo, se solicitaron 2 cuartos con dos camas cada uno y al llegar se proporcionó 1 cuarto con 2 camas y 1 con 1 cama, el hotel accedió a dar una cama adicional ya que no tenía habitaciones disponibles, sin embargo la cama sólo fue un catre. Muy mal ya que por algo se realizo con tanta anticipación la reserva para […] evitar estos inconvenientes y las seis personas estuvieran cómodas cosa que no fue así. Sino se respetan las características de reserva entonces para que existe la opción del tipo de cuarto. Read moreGenuine Hotels.com guest review
Bra hotell med fokus på arbete, stora rum rent och snyggt utan att vara lyxigt. Lämpligt för arbete i norra Dallas. Ok gym med fria vikter och maskiner, dock ganska litet men nytt. Frukost enkel men helt ok, ingår i priset. Trevlig personal och en liten shop att handla vatten och annat fixi i receptionen. Bra värde för pengarna om man jobbar.Genuine Hotels.com guest review
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