"Mixup in room assignment"
I'm not sure who's to blame for this, but I paid in advance for a Non-smoking room and instead was given a room on the smoking floor. A room that reeked of cigarettes. I had to go back down to the front desk to rectify this. The response was "oh, you want a Non-smoking room?" Uh, yes, that's what I paid for. My wife and I had to move our own bags to […] the new room on a different floor. A disappointing start to a vacation. The "suite" was small and contained a queen bed that was shoved in a corner. Which makes it uncomfortable for a second person to get in and out of bed. The hotel is located on State Road 84, three lanes in each direction, and you have to dodge traffic to get across the 6 lanes in order to get to the strip mall across the way Read moreGenuine Hotels.com guest review
"Good hotel especially for the price"
We stayed here through NYE and we had a pleasant stay. The girl that checked us in was extremely friendly. One thing that really stood out to me was that while I was at the front counter checking here, other guests walked up and started requesting things. She acknowledged them but never stopped helping me. She remained calm and professional when several […] people were in her face making requests. She still focused on me and even offered to call a cab for me. The room was fine except the sink was really slow to drain. Everything else was working and fine. The area doesn't offer much but it met our needs. I would stay here again. We traveled with a family of 4 including a 9 mo old, and a 6 year old. Read moreGenuine Expedia guest review
"great place for everyone"
room immaculate - loved full kitchen - close to shopping - friendly and helpful staffGenuine Expedia guest review
"close to airport."
I work at a hotel so I know what to look for. Yours was very nice.Genuine Hotels.com guest review
"Just what we needed."
This is not a fancy place, but it suited our needs perfectly. Everything in the hotel was in order. The receptionist was great--friendly and knowledgeable. Getting from the airport was a little problem because there was new construction on the road, and our GPS was not taking that into account. When we called the hotel the receptionist stayed on the […] phone with us, rerouted us, and got us on the right road. We were down for business and the hotel, although not located in the hottest spot in town, was within 15 minutes drive of all our appointments in downtown Ft. Lauderdale. Clean dishes, glassware, kitchen utensils, and pots and pans were all available in the tidy, well-kept, quiet room. Adequate supermarket, Wendy's and Dunkin' across the street. Better quality market about 2 miles away. Breakfast available for discount at Holiday Inn located on the same property. Personally like that ability because we don't like to have to eat out for every single meal or snack. There is weekly housekeeping of the room, and that was fine with us as we could leave all our work, etc. out in the room without concern it would be disturbed. You can get your own fresh towels and linens by exchanging them at the front desk. Full-size fridge #ice maker wasn't working--had to get ice from the desk#, large and small burner cooktop, excellent microwave and dishwasher in room. A/C worked fine--room could be darkened easily Read moreGenuine Expedia guest review
The staff was great, location was so convenient, right across the street from a strip shopping mall and the room had everything we needed, fridge, microwave, ice maker, stove dishes, dishwasher. Will stay again.Genuine Hotels.com guest review
Property was clean and service was great. Supermarket/restaurant facilities were within walkin distance which is great when you don't have a vehicle. Great location and environment for a long stay.Genuine Hotels.com guest review
The only matter was the this Hotel and Hotels.com are not conected because I paid to hotels.com and hotel chargme tooGenuine Hotels.com guest review
"There are better options in the same price range"
I felt uneasy the minute I arrived. The bed was a tiny queen (no kings available), very uncomfortable. No extra blankets or pillows in room. Air conditioning was set to freezing and would not move up or down. At 1:00am a man tried to get into our room. Fortunately we had the safety bar across. It scared us to death and could not go back to sleep for […] hours. I needed toothpaste and there was nine to buy or hand out. They did have razors and toothbrushes though. When I told the front desk attendant of my experience in the morning, he did not seem to care. I will never stay there again. Read moreGenuine Expedia guest review
When making my reservation with Hotels.com, I specifically asked about airport transportation from the hotel. I was arriving late and had an early flight so I wanted to turn in my rental car in the evening and save one day's rental. I was told the hotel had 24 hr shuttle service. When I arrived late in the evening at the hotel driving my car to check […] in, I found out that the service to the airport ran every hour and picked up people from 5 hotels. This would not work for me, and I kept my rental car for the additional day. In the future Hotels.com should provide information whether a hotel has its own shuttle service or whether it is a shared service that would take longer, so a customer can make an informed decision. Read moreGenuine Hotels.com guest review
In search of a close location for an early morning flight, I booked Candlewood for my handicapped mother and myself. When we were given the room, it had a weird smell. Although the room was a decent size with two queen beds. It did smell strange. I put up the air prior to leaving soon after for dinner, but when we returned it was as bad as before. We […] requested a change which we were offered, but by then, my mother was exhausted and it was too much to change. During the night, we witnessed a cockroach in the bathroom and realized the horrible smell was likely due to extermination. I am writing this at 3:39 am as I have a migraine and breathing problems due to sleeping in this environment. I am shocked that a IHG (Intercontinental brand) hotel would have this kind of facility. There other hotels have been great but this was the first and last time I will ever do a Candlewood!!!! Read moreGenuine Hotels.com guest review
"no shower handle"
Seemed nice but no shower handle and wafting sewage smells all night took away from the very nice rooms and really friendly and competent serviceGenuine Hotels.com guest review
"Only stayed one night"
We arrived very late and needed our room only for 1 night. The hotel was waiting for us and sent a shuttle as soon as we called. The only thing was I was very specific on the phone about needing a room that had a pull out couch and when we go there the room only had two double beds. The front desk agent then found us a roll away and it was fine for […] the one night. I would stay here again. Read moreGenuine Hotels.com guest review
I enjoyed my stay and the staff was great.Genuine Hotels.com guest review
the convenient location, shuttle from airport, and near the cruise portGenuine Hotels.com guest review
"Great stay, great staff"
Spent 2 nights at the hotel. Staff was attentive yet not intrusive. The room was clean and comfortable. The wifi was fast and FREE! While I did not cook in the room, having the refrigerator for an Ice Cream snack and the ability to heat water for tea was a plus. The room layout was efficient and gave an open feeling. The closet had plenty of hangars […] and room for storage - even a laundry basket. I plan on staying at this brand in the future whenever possible. Read moreGenuine Hotels.com guest review
There was an alarm going off from the time i arrive to when i checked out. Sounded like a fire alarm. Very distrubing, didnt get much sleep at all.Genuine Hotels.com guest review
I was told by the bkooking agent the hotel had a certain cable station when I booked the room and when I checked in I found out it didn't. After working away from home for a week all I wanted to do was relax and watch a hockey game when I got back to the hotel. I tried to explain the foul up at the check in desk andd felt like they could care less.The […] staff made me feel like I was just some nut with strange demands. I travel for business atleast 3 times a month and feeling athome and welcome is very important in where I stay and I didn't feel that way at Candlewood Read moreGenuine Expedia guest review
"Close to airport"
Clean and comfortable - quick ride to airport.Genuine Hotels.com guest review
The staff could not care less .... whatever that we asked was overlooked by the front desk. The girls were always telling us that they would loon into it later in the day but as we came back to our room late at night, nothing has happened .... Never experienced such a thing before!!!!!!!!!!!Genuine Hotels.com guest review
"Just perfect for 6 hours"
Reception was very friendly and helpful. Arrived in FLL at almost midnight and left at 0530. Airport shuttle was on time and operating by 5am. Fridge and mini-kitchen was nice had I stayed longer. Would go back for sure.Genuine Hotels.com guest review
"close to airport"
There was some trash left beside the chair in the room and the chair itself should be replaced since people over time have peeled away st its facing. overall the room is good for the area and price not too bad either. would stay again.Genuine Hotels.com guest review
"It was a dark and stormy night"
It was, literally, a dark and stormy night. I had an early flight in the morning, and needed a convenient place to stay near Fort Lauderdale airport. My iPhone was a little confused about how to get me there, but when I got there, I was greeted by a friendly staff person, who had my reservation and in about two minutes I was in my room. It was large […] and had a nice kitchen, including a kettle, which would brew me a cup of tea in the morning. It took about five minutes to get to the airport in the morning, which was good because it was still dark and stormy by then. Also, the hotel was convenient to the cheapest gas I had seen in Florida, some nice places to eat and yet it was quiet. Apart from the thunder, which wasn't their fault. Read moreGenuine Expedia guest review
We were forced to find a hotel last minutes due to our house was under construction. We were very satisfied with our stay. The staff was very friendly. The hotel was very clean. Also, It was in a decient neihborhood.Genuine Hotels.com guest review
"Candlewood Suite- great location per cruise"
First let me say, this place was clean. Some of furniture needed to be replaced and I found the bed to be too firm for my back, BUT, it was clean. The location is great, safe neighborhood, local places to eat. Short drive to Ft Lauderdale Beach. Will definitely go back, and recommend it.Genuine Hotels.com guest review
"The Candlewood Suites in Ft. Lauderdale"
Wonderful everything: friendly, clean, great location. I would recommend to others highly. One inconvenience: Cellphone dropped calls in the room. However, local calls were free. Great place-- 2 thumbs up.Genuine Hotels.com guest review
Clean, comfortable, quietGenuine Hotels.com guest review
"Good Choice for night before a cruise."
RIght down road from cruiseport and accross the street from a shopping plaza. Easy walk to groceries, clothing whatever you need last minute.Genuine Hotels.com guest review
"Candlewood Suites Ft. Lauderdale Airport/Cruise"
Was very convenient to check in and out. Good service when at the desk. Easy location to find and easy to get to airport.Genuine Hotels.com guest review
"Candlewood Suites... Great stay"
No complaints... Room was spacious and very clean. Close to the airport and also had a shuttle service. Will definitely stay again when visiting the areaGenuine Hotels.com guest review
"May, the front desk clerk is extraordinary but..."
...but they need to replace the shuttle driver who cant speak english. May was awesome, found us a box to substitute for lost luggage, coached us on best pizza, even put it in room and ice cream in freezer to SW and surprise my weary guests. Clone May!!Genuine Hotels.com guest review
The staff was very helpful in getting us from the airport and to the port. When we arrived very early in the morning from our cruise they were very accommodating by storing our luggage and calling us as soon as our room was ready.Genuine Expedia guest review
Good service from airport to shipGenuine Hotels.com guest review
"Cheap, Clean and Great."
Nice hotel and close enough to everything.Genuine Hotels.com guest review
Hotel staff were very friendly and accommodating. I really enjoyed the Italian restaurant across the street in the strip mall for dinner. A convenient location and comfortable room.Genuine Hotels.com guest review
"Candlewood Suites Fort Lauderdale, Florida"
This hotel was very clean, a plus! The room was spacious and the beds were so comfortable that I felt like I was sleeping on a cloud in Heaven. The staff was courteous and kind. I would give this location 4 stars as comparable to any other 4 Star Hotel. I would definitely sleep here again! Thank you!Genuine Hotels.com guest review
We stayed here a very short time, only one night before our cruise. The hotel is close to both the airport and cruise port. Free airport shuttle, however their cruise port service is $8 a person, something to keep in mind if this is your reason for staying. Other hotels in the area have free cruise port shuttles.Genuine Hotels.com guest review
I was very impressed with the staff, they went above and beyond any expectations.Genuine Hotels.com guest review
The hotel was not that far from the airport, and there was a free shuttle. The hotel was older, not really close to "touristy" things, however, if you have a car, there was a full fridge, two burners, microwave, tableware, for four people, so would be an economical base. The staff was very helpful and pleasant.Genuine Hotels.com guest review
"One night airport stay"
Staff was very friendly and the room very comfortable and clean.Genuine Expedia guest review
"Perfect for night before going to Port"
We stayed here the night before our cruise from Fort Lauderdale. It was clean, relatively priced, shops across the road, laundry facilities, inhouse kitchen. Highly recommend this hotel. Note: not close to downtown Fort Lauderdale.Genuine Hotels.com guest review
The selection of this hotel was based largely on location and shuttle service to the airport.; it was a great decision. I would definitely recommend this hotel. For us; 5 out of 5. Great location to nearby shops and rest. Very comfortable room and wonderful amenities (full kitchen).Genuine Hotels.com guest review
Pleasantly surprised at how clean and comfortable this hotel was. Smelled lemony fresh upon arrival! Large room with every convenience available. Front desk allowed us to check in early and made sure we were comfortable.Genuine Expedia guest review
"Convenient for cruisers"
Value for money hotel, 3.5 to 4 star, helpful people at front desk. Close to Ft Lauderdale A/P and Cruise Terminal. Best thing is the extensive shopping complex across the highway only 150 metres away, which has everything you need before going aboard a cruise. The room is self contained, but there are cheap eating houses across the road and take-aways. […] Only minor downside for us was that they only had decaffinated coffee in the rooms so bring it with you if you want real coffee. The area appeared quite safe and no road noise experienced in our room. A/C worked very well,, and bathroom well appointed. I would recommend this hotel to any cruise passengers about to depart Ft Lauderdale Read moreGenuine Expedia guest review
"Very convenient location"
The room was nice. We were made to sign a document that showed charges that would be applied if we (e.g. smoked in the room, etc.), but the first thing we noticed upon entering our room was that it had been smoked in (we had been assured by hotels.com that our room would be non-smoking.Genuine Hotels.com guest review
Disorganized and horrible! We waited over 20 minutes to check in and then they checked us in the wrong room, it was the worst hotel we have ever stayed at. NEVER AGAIN I felt sorry for the guests that were trying to catch a shuttle to the cruise ships the next day!Genuine Expedia guest review
"Very nice hotel"
Very nice and convient.Genuine Hotels.com guest review
Great hotel great place around a lot of stores around the area would recommend it to allGenuine Expedia guest review
"Perfect for pet lovers"
Even if you don't have a pet this is a full service inn. Great for the price!Genuine Hotels.com guest review
I never expected this hotel to be such a great experience in many ways. Cleanliness is a characteristic of the place, besides, the bedding was gorgeous, bathroom was elegant, the place is quiet and close to the airport. From now on I'll always stay at this hotel when I visit Ft. Lauderdale.Genuine Hotels.com guest review
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