All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Lt 5 Y 6 Manzana, 29 Fraccionamiento Playacar, Playa del Carmen, QROO, 77713, Mexico, ‏‎855-239-9222
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3.9 / 5Good

Score breakdown (from 202 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    3.8
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5.0 / 5Outstanding
"Excellent for a short stay"
Awesome service and breakfast. Rooms are clean and very comfortable.
Genuine Hotels.com guest review
1 night family trip Jul 4, 2015
Ricardo
US
3.0 / 5Good
"PLEASANT STAY"
WE FOUND THIS A GOOD PLACE TO STAY AFTER COMING IN TO CANCUN AIRPORT.THE HOTEL HAS A GOOD SETTING,BUT COULD TAKE SOME UPKEEP.WE FOUND THE BEDS TO BE OUTDATED,AND ALSO THE BATHROOM HAD A WATER LEAK.THE POOL WAS VERY GOOD,AND SO WAS THE BREAKFAST. STAFF DOES A GOOD JOB AT HOSPITALITY.
Genuine Hotels.com guest review
1 night family trip Jun 22, 2015
Albert
US
3.0 / 5Good
"Very comfortable and convenient."
Nice place for a short stay.
Genuine Hotels.com guest review
1 night trip May 14, 2015
Rod
US
3.0 / 5Good
"Very convenient Hotel"
This hotel was very conveniently located, has a very good breakfast, was close to places to eat, close to places to buy, it was close to the 5th avenue (recomended place to visit), we enjoy our stay and will come back.
Genuine Hotels.com guest review
6 night romance trip May 7, 2015
Ricardo
US
2.0 / 5Fair
"Moldy smell"
The hotel is far away from the beach. Although it was clean the smell of mold was intolerable.
Genuine Hotels.com guest review
2 night family trip Apr 23, 2015
silvia
US
5.0 / 5Outstanding
"Nice hotel in between the action"
We choose to stay in the newer part, away from the pool. It had new TVs and new beds that had 4 pillows on each bed...2 firm and 2 soft....wonderful. If I had a complaint it would only be that the beds were just a touch too soft. But 4 pillows was heaven! Security was great...had to have a key to access the elevator.
Genuine Expedia guest review
Other trip Apr 22, 2015
Debbie
US
4.0 / 5Excellent
Great hotel for the price. Close to shop and playa attractions.
Genuine Expedia guest review
Other trip Apr 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place!"
Great location, good breakfast, its perfect to stay for the night while you go to all the attraction nearby like Xcaret, Cenotes, Tulum and Akumal.
Genuine Expedia guest review
Other trip Apr 6, 2015
A Traveler
US
4.0 / 5Excellent
"Nice family Hotel close all the pretty places :)"
Not a fancy resort but it has all you need. Its clean, in good condition and the staff y very nice. Located in downtown Playa del Carmen, you can walk to the beach and its very close to a super market as well. The breakfast buffet its very convinient. I traveled with husband and children (3 and 6 yr old). They loved the pool!
Genuine Expedia guest review
Other trip Apr 1, 2015
Elizabeth
US
5.0 / 5Outstanding
I was so happy when i booked this hotel and after 1 hour i got to the hotel and they treat me great!!!
Genuine Expedia guest review
Other trip Mar 23, 2015
Clementina
US
4.0 / 5Excellent
"Nice hotel, 15 minutes walk away from beach"
The hotel is pretty good, but they don't have laundry service and microwave. The breakfast is included, but the food was simple and okay.
Genuine Expedia guest review
Other trip Feb 25, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place"
Everything was good, but the cook was very frenly and the food was great
Genuine Expedia guest review
Other trip Feb 4, 2015
A Traveler
US
2.0 / 5Fair
"No internet in rooms."
This hotel advertises free Wifi on their website and High Speed Internet in the room on the plaque by the front desk. The wifi in the rooms is non-existent. I was moved 3 times in 5 days by hotel staff in an attempt to get a better connection. And was at one point assured by the hotel manager that the problem was with my computer (which I have had no problem with at any other hotel). The front desk staff finally admitted there was nothing they could do as their internet is very slow. Very frustrating when the reason I chose the holiday inn is that it is a business hotel and I had work to do.
Genuine Hotels.com guest review
5 night trip Jan 12, 2015
Paul
US
1.0 / 5Poor
"Worst customer service from the General Manager!"
General manager, Xochitl made my vacation a nightmare! Worst customer service I have EVER encountered in my life! I lost my contact lenses in the hotel, reported to them as soon as I found out that morning. I explained to her that it would have been thrown away by the cleaner by accident. I covered my contact lenses container with a small tissue paper to avoid dust. A habit I acquired over the years. My assumption was when housekeeping cleaned our room, the maid must have been in a rush and accidentally threw them out. Otherwise, she would have noticed what that was. Spoke with Xochitl, and lo and behold, this person insisted that she spoke with the maid and was told she didn't threw out anything from the table. And then told me I kept changing my story. (I knew she didn't understand me very well but instead accused me of changing my story) And then had the guts to tell me that a lot of their customers say that they lost something in their room but apparently not!? I was trembling and in rage after! I cannot believe a manager would deal the issue like this. Very poor people skill. I was expecting she would at least say "I apologize for the inconvenience" then explain. This has not happened at all! And yet, basically told me I'm lying. You don't say that to an angry/frustrated customer that is just common sense! So don't blame me for how I behaved. A different person with great customer/people skill would have dealt the situation differently.
Genuine Expedia guest review
Other trip Jan 26, 2015
Jocelyn
US
4.0 / 5Excellent
"clean hotel"
The hotel was clean and special good for those who have a car. If you dont mind to walk about 15 minutes to the ferry ou the beginning of the 5th avenue it is also a good option as walking is safe. If you wake up late you may have to wait a few minutes to get in for the breakfast as the demand is too high for the amount of staff asingned. There are emergency exit doors marked as "salida" or exit and it can be annoying waking up with the alarm. I gave this feed back and they seemed to take the advise. Overall the hotel is a 4/5 and if you want to travel within your means and have a free breakfast this is an option for you. I hope you enjoy your staying and don't forget to check the beaches in Tulum; you won't regret.
Genuine Expedia guest review
Other trip Jan 17, 2015
Rudy
US
3.0 / 5Good
"Decent hotel, seemed a little overwhelmed"
I think that since we visited right around New Years Day that the hotel was not operating as well as it typically would. The breakfast in the morning often offered up paper plates and bowls and half the time it seemed that plates or bowls were not available at all. One of the days there no one came to clean our room at all and we had to ask for it to be done around 6 PM. I think that this is a passable hotel and the staff is friendly and helpful. My guess is that if you do not stay here at the peak of the season that the issues we had would not be a problem.
Genuine Hotels.com guest review
4 night family trip Jan 4, 2015
Eric
US
3.0 / 5Good
"Good if there is not other good choice available"
Traveling for New year's was a mistake because all hotels were very expensive, so we booked Holiday Inn Express and ot was packed. Our room didn't have a phone, hair dryer and the T.V. Was no working. After a couple of trips to the front desk, they resolved. The breakfast was very good, buffet with real food, fruits, eggs, etc. but you need to be there early to avoid long lines. It was a good option for the complicated date, you could walk to the 5th Avenue where everything is. It was good.
Genuine Hotels.com guest review
6 night family trip Dec 29, 2014
William
US
3.0 / 5Good
"Fine for one night"
We used this hotel as stopover after leaving Cozumel on our way to Cancun. It was fine for that. The hotel didn't have anything within walking distance so had to spend some money on cabs.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
US
5.0 / 5Outstanding
Very helpful staff. Clean comfortable room. Pool was very nice and well kept.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"Decent hotel"
Decent hotel for the money with basic amenities (free wifi, free parking, small pool, free breakfast). Close enough to walk to Playa del Carmen. Hotel is away from the hassles of crowds and noise. Free parking was perfect. Recommend to others not wanting to deal with the high-priced, low-standard hotels downtown with no parking and nickle-dime amenities.
Genuine Hotels.com guest review
10 night romance trip Dec 22, 2014
Steven
US
5.0 / 5Outstanding
"great time thx"
loved my stay thx had a lot of fun in the sun great food and swimming in carribean thx
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing stay"
great stay, excellent hotel and perfect location for Xcaret, Tulum or Cancun loved it Excellent service, delicious breakfast
Genuine Hotels.com guest review
7 night family trip Dec 14, 2014
jeff
US
3.0 / 5Good
"A Week in Playa Del Carmen"
Simple place for accomodations, 15 minute walk to downtown Playa del Carmen, internet in room was a plus, minimal amenities.
Genuine Hotels.com guest review
6 night business trip Nov 10, 2014
Corey
US
4.0 / 5Excellent
worth money, clean and comfy. nice pool and ok bkfast.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Customer service lacking"
Very rude staff, site says they're bilingual but they're not. Not helpful at all on services and the good was awful at breakfast. Made for locals, not for tourists. Rooms were clean and cool. Pool was nice and the outside is well manicured. Not in a very nice area, scary when we walked back from 5th avenue.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest. Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay. Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you. We will make sure that we make our best effort so this type of situations will not happen again. Dear guest, give us the opportunity to show you we can reach and exceed your expectations, and apologize personally, let us know by this same email about your future reservation, we will be very glad to assisting you anytime Once again we apologize, and appreciating your understanding. Sincerely yours, Christian Ramos General Manager
1 night trip Sep 10, 2014
Donna
US
5.0 / 5Outstanding
"very comfortable"
Although hotel is not in middle of action, it is within walking distance and they do have a free shuttle which we used a couple of times due to two little girls. Very clean, also loved the free morning menu
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
1 night trip Aug 10, 2014
A Traveler
US
4.0 / 5Excellent
"Vacations."
Room was clean all the time. Breakfast need more time on cooking the food and more variety. Front desk needs to be more friendly and acknowledge when customers arrives at hotel or is waiting for service.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Aug 18, 2014
F.C
US
4.0 / 5Excellent
"Very nice hotel great parking"
Very good breakfast, near playacar, wifi included, near several stores like soriana, sams, chedraui
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Aug 9, 2014
Marie
US
5.0 / 5Outstanding
"Good place to stay"
Free breakfast buffet is very good, better than most free buffets. Staff is courteous and helpful.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager
4 night family trip Jun 20, 2014
A Traveler
US
4.0 / 5Excellent
Pleasant surprise. Clean comfortable hotel. Next to a freeway but only a 5 block safe walk to the beach and 5th street which is where the bars, restaurants and shopping are.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
1 night trip Apr 11, 2014
Trish
US
2.0 / 5Fair
"Quite disappointing"
No fresh air in the room. The windows would not open. Imagine sleeping in a room never ventilated?!? Airconnworked but smell remained
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments.We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service.Thank you for all your kindness Christian Ramos General Manager
Other trip Apr 9, 2014
nikola
US
4.0 / 5Excellent
"Its nice close to the main street to hangout."
Its very nice its close to all the restaurants and bars and shopping.Its great nothing to complain about my wife and my little 2yr old had lots of fun. I would stay at this place again
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Mar 29, 2014
Jaime Ortega
US
5.0 / 5Outstanding
"BEST KEPT SECRET"
This property is a VALUE GEM Highly reccomended getaway, near great beaches and humdrum, safe and economical. REAL breakfast.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
7 night trip Mar 19, 2014
lonestarusa
US
2.0 / 5Fair
"Mediocre Experience at Holiday Inn Express"
Overall was a little disappointing. Never had a remote for our tv. Lock on main door was broken. Gym was not open due to either no air-con or some equipment not working, even though at check in I was told the location of the gym and the hours. Telephone would work and then not work. But at $80 per night ...
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments.We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Mar 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient hotel with a great staff."
We booked late but were not disappointed with the HI Express. It is not in the middle of things, but is close to a major market, and fairly close to the beach and 5 th ave. It's arrangement with Senior Frogs is great for the beach access.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Jan 10, 2014
Bob
US
4.0 / 5Excellent
"Good to stay for the night"
This hotel is reasonably comfortable. The breakfast is better than many other hotels. It is a short distance from the downtown. Therefore, you can find a quiet room for a good sleep while still be able to walk to the downtown if you do not want to drive or take a taxi. We stayed there for two nights as our base of activities during the day.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Jul 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice and comfi"
Very Courteous staff. Nice and big rooms. Great morning break fast. Can exchange currency at the desk with best rates in town. Very close to 5th avenue in walking distance. Hotel in a very quiet neighborhood. Very nice pool. Free internet in the room. However, need to have a cable to connect to internet in room. Lobby has free Wi-Fi.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Apr 7, 2013
Vacationer
US
3.0 / 5Good
"why no fridge"
Clean, nice and modern. However in this climate they should put a fridge in the room. A small bar would also be nice. Just a vending machine with water and coke is not a real service.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay at Holiday Inn Express Playa del Carmen. Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you. We will make sure that we make our best effort so this type of situations will not happen again. Give us the opportunity to show you we can reach and exceed your expectations, and apologize personally, let us know by this same email about your future reservation, we will be very glad to assisting you anytime Once again we apologize, and appreciating your understanding. Sincerely yours,
Other trip Apr 4, 2013
A Traveler
US
4.0 / 5Excellent
Good for visiting surroundings
Genuine Hotels.com guest review
1 night family trip Mar 12, 2013
José
US
5.0 / 5Outstanding
very functional, clean.
Genuine Hotels.com guest review
2 night family trip Feb 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Great affordable and confort hotel in Playa del Ca"
It is a hotel that has anything a traveler needs a clean, friendly, safe enviroment but overall the facility has a parking lot that for us is key in any stay we book. We are a couple that loves to drive and explore the cities we visit and most hotels in Playa doesn't have parking. The staff is awesome. The breakfast included it wasn't our taste but the fruit bar and juice bar is great! Please do not forget to tip the staff even if the breakfast buffet is not the best! Let's not forget they live of tips.
Genuine Expedia guest review
Other trip Feb 26, 2013
Lilly
US
5.0 / 5Outstanding
"Big bang for your buck"
The hotel lived up to my expectations from HIE, excellent condition, quiet safe locale close to turist area, complimentary breakfast with mexican flair was great, all the hotel staff was helpful and attentive
Genuine Hotels.com guest review
4 night family trip Feb 8, 2013
A Traveler
US
1.0 / 5Poor
"Smelled like gasoline"
I thought holiday inn's were a lot better, will not stay there again but on the plus side you can walk to 5th avenue
Genuine Expedia guest review
Other trip Jan 4, 2013
A Traveler
US
5.0 / 5Outstanding
I think the relationship between price and quality was exactly that I was looking for, great location!
Genuine Venere guest review
Other trip Jan 4, 2013
A Traveler
US
5.0 / 5Outstanding
Hotel is not at the beach but has a beach club. Very nice hotel in a good area of town.
Genuine Hotels.com guest review
1 night trip Dec 16, 2012
A Traveler
US
4.0 / 5Excellent
"good deal"
Good breakfast, good staff and clean room. I have thought they have some laundry facilities but they don't have any. They have Free WiFi but it was hard to connect.
Genuine Expedia guest review
Other trip Nov 28, 2012
NP
US
5.0 / 5Outstanding
"LOVE IT"
Is nice an quite, The only thing is that is not very close to the beach is like 30 minutes walking but is nice.
Genuine Expedia guest review
Other trip Nov 26, 2012
Isabe
US
4.0 / 5Excellent
"Nice hotel, but make sure your a/c works"
We checked in around 11:00 pm. It was very hot in the room and the windows were fixed (i.e. they did not open). After an hour and a half of waiting for the a/c to cool, I called the front desk to tell them the a/c did not appear to be working in the room (#339). After turning the power on and off in our room several times of the next half hour, the manager knocked on the door and gave us a key to a different room (#344). We moved our things to that room, which was also very hot, but about an hour later (i.e. 12:45 am), it finally cooled down enough to sleep.
Genuine Expedia guest review
Other trip Oct 5, 2012
Beki
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Is good!!!"
It is fine!
Genuine Hotels.com guest review
2 night romance trip May 26, 2015
A Traveler
CA
3.0 / 5Good
"Friendly staff lots to do within walking distance"
10 min away from beautiful beaches lots of shopping
Genuine Expedia guest review
Other trip Feb 3, 2015
love to travel
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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