All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Lt 5 Y 6 Manzana, 29 Fraccionamiento Playacar, Playa del Carmen, QROO, 77713, Mexico, ‏‎855-239-9222
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3.9 / 5Good

Score breakdown (from 202 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    3.8

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"great hotel"
Clean, best holiday inn breakfast, nice pool, shuttle to beach area if needed, we had a great stay with our year old baby, a lot quieter
Genuine Hotels.com guest review
3 night family trip Jan 17, 2015
Nestor
MX
3.0 / 5Good
"Good basic hotel."
Within walking distance of beach, ferry and shopping. Nice little pool. Helpful staff. Clean rooms. Did have a problem with air conditioning but they did fix it.
Genuine Hotels.com guest review
9 night romance trip Dec 20, 2014
Jill
AU
4.0 / 5Excellent
"great hotel, low price"
It was a great experience. The best hotel you can find for a low price.
Genuine Hotels.com guest review
4 night family trip Jan 4, 2015
YAMIL
MX
2.0 / 5Fair
"Disappointing - would not stay again"
Requested a twin room for New Year's - specifically chose this hotel for the twin room option as other choices were booked up. Arrived to find a double bed. One of us had to sleep on a roll up bed. New Year's Day breakfast - had to queue up to enter 'canteen' style breakfast room. Then had to hang around waiting for cutlery - eventually had to make do with plastic cutlery. THEN they started taking away the food before we had finished breakfast! Overall, a characterless hotel for which I had expected much higher rate of amenities and service.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
GB
3.0 / 5Good
"overpriced"
Bad: Overpriced. AC didn't work and had to ask repeatedly for repair. Was moved to new room on last night. Good: Friendly staff. Tasty complimentary breakfast. Location.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
christine
MX
2.0 / 5Fair
"Not impressed"
I stayed at this hotel after having emergency surgery to remove my gallbladder. It was close to the hospital but not in the tourist zone. Not many people speak English here. We had to change rooms 3 times. The first 2 rooms smelled of mold and smoke. The second room had a closet door off the track, a toilet that didn't flush and a sink tap that sprayed water everywhere. The building itself is very institutional with no balconies or opening windows. This Holiday Inn Express is not the same standard of other Holiday Inn Express' in Canada and the US. Our travel agency called and left us a message with Omar twice to advise of our new travel plans and we never got the message. We were not impressed with this hotel at all.
Genuine Hotels.com guest review
4 night romance trip Nov 25, 2014
Denise
CA
4.0 / 5Excellent
"Great stay"
Great service. I am currently in Cancun, I am paying triple the price here. The room at Holiday Inn was much better and included breakfast. The Holiday Inn Express is about 10 minutes (walking) from the 5 Avenida and the beach. You will find everything you need at the 5 avenida. I don't recommend a taxi, too expensive. It is very safe at all times. Too drunk or too late at night get a taxi. The only problem I had, was seeing duty water behind the pool area; probably from the rain, but it was not a pretty site. You won't notice it unless you walk back there. I would stay there again. Playa del Carmen is close to Cancun, and all the adventure parks. I would recommend renting a car.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager
5 night family trip Jul 1, 2014
Anna
MX
5.0 / 5Outstanding
"Excellent"
The hotel was in excellent condition an dthe bed totally comfortable. But they had a problem programing the room keys, and people got rooms that were already occupied.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager
1 night trip May 24, 2014
A Traveler
MX
3.0 / 5Good
"Simple Hotel."
My fiance and I stayed here for 8 days&nights. The lovely Ana allowed us an early occupancy when we arrived, as our flight landed very early in the am and by the time we made it to the hotel we were way over tired.+++ for the staff! The "buffet" breakfast was very simple Mexican fare and got boring after a few days. Same fruit for 8 days in a row! melons, papaya, eggs, refried beans, dried cereal and runny yogurt,room temp. milk and the worst coffee ever...I guess the "Buffet Breakfast" was our only complaint.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Apr 1, 2014
A Traveler
CA
5.0 / 5Outstanding
"The guests are looked after"
The Hotel staff was very helpful supplying coupons and ideas for sightseeing
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
1 night trip Mar 29, 2014
Tim and Barb
MX
3.0 / 5Good
"little bit far from downtown playadel"
Hotel was quite good but if you go to playa del downtown,you have to walk around 15 minuites
Genuine Hotels.com guest review
1 night family trip Jan 1, 2014
kelly
CA
3.0 / 5Good
"Holiday Inn Express - overpriced"
The H.I.E had many positives. Clean rooms. Good breakfast. Ocassional free shuttle to beach. However, we were there between Xmas and New Years and rates were atrocious. Over $400/night and we were a 1/2 mile from the beach? In the states, this same room would be $80/night. For those rates, I was expecting more.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest. Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay. Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you. We will make sure that we make our best effort so this type of situations will not happen again. Dear guest, give us the opportunity to show you we can reach and exceed your expectations, and apologize personally, let us know by this same email about your future reservation, we will be very glad to assisting you anytime Once again we apologize, and appreciating your understanding. Sincerely yours, Christian Ramos General Manager
2 night family trip Dec 28, 2013
A Traveler
MX
4.0 / 5Excellent
"Good location"
good location within walking distance to 5th Ave for shopping and good restaurants. Nice to have breakfast open until 11:00 am on weekends...
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Dec 3, 2013
A Traveler
CA
4.0 / 5Excellent
"Holiday Inn Express Playa"
The hotel is perfect for my needs because I travel to Playacar for business meetings in my company's office. My single complaint is that they haven't repaired the treadmills in the gym for quite some time.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
1 night trip Aug 1, 2013
A Traveler
MX
5.0 / 5Outstanding
"needs evening resturant"
It was just one night,had to get a cab into town to eat that evening. Extreemly friendly staff at check-in and breakfast, breakfast was very good.Beds very comfortable. we will stay again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest Lynn: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest Lynn, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
1 night trip Mar 27, 2013
LYNN S.
CA
3.0 / 5Good
"didn't leave us with a good impression this trip"
We arrived our rooms smelled of strong cigaret smoke. We asked to have our rooms changed and they did give us other rooms. I found the staff not very helpful with some requests or questions due to language barrier. English is our first language. I asked for help locating a local phone number and they pointed me to the business center. The food was horrible. The eggs and ham were slimy and had a very bad taste none of the our party could eat it. We found the coffee bad and settled for cereal. Even the fruit has some bad pieces. We chose to stay there because last year we had a very nice stay. I'm not sure we would return now.
Genuine Hotels.com guest review
1 night family trip Jan 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"nice"
Needed a place for a stop-over and this place hit the spot. Freindly staff, close to everything, clean and comfortatable at a low price. Thanks
Genuine Expedia guest review
Other trip Jan 10, 2013
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Buenos momentos"
Todo muy bien tranquilo y cómodo cerca de todo. Comodas habitaciones.
Genuine Hotels.com guest review
3 night family trip Aug 11, 2015
rodrigo
MX
4.0 / 5Excellent
"Todo bien"
Todo bien, el desayuno estaba incluido y los dos dias hubo algo diferente, en el centro de negocios solo hay una computadora disponible pues la otra esta descompuesta. En general fue una estancia comoda.
Genuine Hotels.com guest review
2 night family trip Aug 15, 2015
SERGIO
MX
4.0 / 5Excellent
"Bueno para descansar y cerca de todo!"
El hotel está perfecto para lo q necesitabamos, rumba a 3 min cerca en carro y a 10 caminando, pero a su vez alejado lo suficiente con las comodidades para descansar. Lo único q recomendaria es variar un poquito el menu de desayuno, extremadamente basico y exactamente lo mismo todos los días. Si te quedas mas de lo que una noche te vas a cansar. Un poco de condimento no caeria mal! Por lo demas excelente.
Genuine Hotels.com guest review
3 night romance trip Aug 11, 2015
Susan
PA
4.0 / 5Excellent
"Muy buen tiempo"
A 100
Genuine Hotels.com guest review
2 night family trip Aug 10, 2015
Francisco
MX
4.0 / 5Excellent
"COMODO"
Muy comodo y accesible para ir a las atracciones de Playa. Cerca de Xplor, xcaret y algunos cenotes.
Genuine Hotels.com guest review
2 night family trip Aug 4, 2015
pedro
MX
5.0 / 5Outstanding
"excelente hotel y desayuno."
excelente hotel y desayuno.
Genuine Hotels.com guest review
2 night family trip Aug 5, 2015
antonio
MX
4.0 / 5Excellent
Durante dos días no hubo agua caliente en el hotel
Genuine Hotels.com guest review
6 night family trip Jul 26, 2015
jose jesus
MX
4.0 / 5Excellent
buen hotel
Genuine Hotels.com guest review
4 night family trip Jul 26, 2015
JUAN C
CO
4.0 / 5Excellent
TODO MUY BIEN EL SERVICIO EN GENERAL SOLO QUE NO TENIAMOS LINEA Y EL WIFI DIFICIL DE CONFIGURAR DE AHI EN FUERA MUY LIMPIO Y BUEN SERVICIO ATENTO DEL PERSONAL
Genuine Hotels.com guest review
4 night romance trip Jul 26, 2015
MARIANA
MX
3.0 / 5Good
"Justo lo necesario"
la realidad es que salíamos muy temprano a los parques, para ese propósito es muy bueno,
Genuine Hotels.com guest review
4 night family trip Jul 17, 2015
MIGUEL ANGEL
MX
3.0 / 5Good
"Lo mejor es su ubicación"
Lo mejor es su ubicación, cerca de la zona más ruidosa de Playa del Carmen, pero lo suficientemente lejos para no estar en ella.
Genuine Hotels.com guest review
8 night family trip Jul 13, 2015
A Traveler
MX
5.0 / 5Outstanding
"Feliz"
Muy a gusto con el servicio y las instalaciones
Genuine Hotels.com guest review
2 night family trip Jul 14, 2015
ARTURO
MX
4.0 / 5Excellent
"Excelente hotel para familias..."
Excelente hotel para pasar en familia. cerca de la salida a las atracciones como xplor, xcaret, las habitaciones bastantes amplias camas comodisimas, excelente limpieza. lejos del ruido de la quinta avenida sin problemas para estacionarte, un desayuno buffet muy adecuado. Club de playa. punto en contra de que no tienen caja fuerte las habitaciones.
Genuine Hotels.com guest review
2 night family trip Jun 28, 2015
RENAN
MX
4.0 / 5Excellent
"MUY AGRADABLE ESTANCIA"
EL HOTEL ES COMODO,LIMPIO, AGRADABLE,LO RECOMIENDO. EL PERSONAL ES ATENTO, LEJOS DEL BULLICIO DE PALYA DEL CARMEN, RELATIVAMENTE CERCA DEL MUELLE Y LA QUINTA AVENIDA, LOS DESAYUNOS INCLUIDOS ACEPTABLES, NO ES UN HOTEL PARA QUEDARSE TODO EL DIA, SOLO PARA PERNOCTAR PORQUE LA RIVIERA MAYA ES ESPECTACULAR Y HAY MUCHAS COSAS Y ATRACCIONES QUE HAY QUE CONOCER Y DISFUTAR.
Genuine Hotels.com guest review
2 night family trip Apr 28, 2015
CARLOS
MX
4.0 / 5Excellent
"Bueno, Básico y Funcional"
Elegí este hotel por la cercanía a los parques ( Xplor y Xcaret a 5 min en carro ) y al centro de Playa del Carmen ( 5ta Avenida a 3 min en carro o incluso caminando ). Me pareció suficiente para lo que necesitaba : habitación limpia y espaciosa, estacionamiento gratuito, y una cama super cómoda. El desayuno buffet es regular ( huevos y jugos ), y bueno ( panes y frutas ). A pesar que no es un hotel en el que te ayudan con el equipaje, el personal es muy atento y amable. Me gustó el detalle de cortesía con un utensilio de tocador que había olvidado. Lo recomiendo como hotel de paso para ir a los parques o hacer planes de todo el día.
Genuine Hotels.com guest review
4 night romance trip Jun 9, 2015
John Javier
ES
4.0 / 5Excellent
"Bueno"
Exelente
Genuine Hotels.com guest review
1 night business trip May 28, 2015
A Traveler
MX
4.0 / 5Excellent
"Buena opción."
Excelente lugar si la idea no es estar cerca de la calle principal, estas a 10 min de todo, el restaurante por la fecha había cola para desayunar, si!!! en un Holiday Inn
Genuine Hotels.com guest review
2 night romance trip Mar 15, 2015
Omar
MX
4.0 / 5Excellent
"La ubicación, excelente!!!"
La ubicación es excelente, esta a unos minutos de la 5a avenida y cercano a muchos puntos de interés, las habitaciones bien, la limpieza muy buena, prácticamente sólo llegábamos a dormir, lo único malo es el desayuno que aunque es muy básico, es verdaderamente horrible. Tendrían que poner más atención en eso o de plano no ofrecer desayuno incluido.
Genuine Hotels.com guest review
12 night family trip Mar 26, 2015
Karen
MX
2.0 / 5Fair
"Falta de servicio"
La habitación era de no fumar y olía a cigarro. El servicio de toallas muy malo, solo ponían 2 en la habitación. Las toallas estaban rotas. El aire acondicionado hacia mucho ruido el motor. Incómodo para dormir. La ropa de cama manchadas.
Genuine Expedia guest review
Other trip Apr 3, 2015
Ricardo
MX
5.0 / 5Outstanding
"Muy buen servicio y calidad de los alimentos"
Muy buena experiencia en pareja
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2015
miguel
MX
3.0 / 5Good
"Médio."
Tranqüila, só usamos para dormir.Ressalto as toalhas fornecidas: velhas, duma de banho para cada hóspede e só
Genuine Hotels.com guest review
6 night family trip Mar 1, 2015
Perpétua
BR
4.0 / 5Excellent
"Ruhiges Hotel"
Ruhiges Hotel. Wird vorrangig von Gästen aus Amerika bewohnt. Betten sind sehr bequem und genügend groß. Zimmer sind etwa 30 qm groß und mit Einbaukleiderschrank, Schreibtisch, Save, Flachbildfernseher Stuhl,Sessel usw. Die Mehrzahl der Fenster des Hotels sind nicht zum Öffnen. Klimaanlage funktioniert gut. Duschen großzügig. Pool sehr sauber und 1,2 m tief. Frühstück: Mexico - typisch. Servicepersonal reagiert sehr kompetent, sehr freundlich und schnell. Entfernung zum Strand ca. 1,6 km. Ein kostenloser Shutlebus fährt stündlich- nur hin. Beachclub wird kostenlos im Restaurant " Senor frog" angeboten, frei Liegen, Schirme und Sonnenbetten am Strand. Liegen, Tische, Stühle und Sonnenschirme auch am Pool genügend und sauber vorhanden. Handtücher für den Strand kostenlos. Einkaufsmöglichkeiten fußläufig ca. 600m Wal-Mart, Oxxo- ca. 200m über den Highway. Internetzugang in allen Zimmern, kostenlos und schnell.Computer vom Hotel können kostenlos genutzt werden.
Genuine Expedia guest review
Other trip Mar 5, 2015
Cris
DE
4.0 / 5Excellent
"Holiday"
Deben mejorar el desayuno
Genuine Hotels.com guest review
5 night family trip Feb 16, 2015
Adolfo
CO
4.0 / 5Excellent
"Holiday"
El desayuno si es como deficiente de resto todo muy bien
Genuine Hotels.com guest review
5 night family trip Feb 16, 2015
Adolfo
CO
5.0 / 5Outstanding
"muy buen lugar para su precio"
habitaciones muy comodas
Genuine Hotels.com guest review
2 night trip Feb 21, 2015
A Traveler
MX
4.0 / 5Excellent
"Boa"
Para um padrão três estrelas considero uma boa estadia....
Genuine Hotels.com guest review
4 night family trip Feb 16, 2015
nestor
BR
5.0 / 5Outstanding
"De acuerdo a las expectativas"
El Hotel esta en buenas condiciones y de acceso facil a la zona turistica
Genuine Hotels.com guest review
3 night romance trip Feb 5, 2015
Jaime Isaias
MX
2.0 / 5Fair
"hôtel a éviter."
le déjeuner était correct ,nous avons réserver 2 chambres il a fallu demander de changer une chambre parce qu'elle était en rénovation ex: sur le mur coter lit le mur était ouvert et il était fermer avec du plastic noir soit 4 pi L par 6 pi de H les mur était sal chambre en rénovation le personnel de la réception très aimable nous a changer de chambre pour mieux ces un hôtel tranquille près de tout sauf très sal pour le prix nous avons été dessus.
Genuine Expedia guest review
Other trip Feb 12, 2015
famille
CA
1.0 / 5Poor
"No recomendable."
Las paredes son de cartón,la habitación la limpiaron a las 7 de la tarde,las mesas del desayuno están sin limpiar por lo que tienes que desayunar entre platos sucios de otros huéspedes, en recepción fríos y sin interés. En definitiva un desastre.
Genuine Hotels.com guest review
2 night romance trip Feb 5, 2015
manuel
MX
4.0 / 5Excellent
"Económico."
Todo estuvo bien. Hotel para llegar a dormir, levantarse temprano y salir. Muy económico. Probablemente regresare.
Genuine Hotels.com guest review
4 night family trip Jan 30, 2015
Miguel A
MX
4.0 / 5Excellent
"Una estancia agradable pero no me entusiasmo."
El hotel en relacion con su precio es aceptale. El personal muy amable. Una decoracion sencilla pero que cumple con las necesidades. Podria mejorarse la regadera y la cama.
Genuine Hotels.com guest review
4 night business trip Jan 16, 2015
Leopoldo
MX
3.0 / 5Good
"Ett ok budgethotell."
Vi bodde först på rum 233. Det var lyhört från korridoren. Toan fick man spola ca 3 gånger innan allt försvann. Luftkonditioneringen luktade kraftigt av urin vid två tillfällen vavid vi bytte rum den andra gången till rum 235. Där funkade allt bra. Mycket vänlig och hjälpsam personal. Stor och gratis bilparkering. Rummen var stora och sängarna var bekväma. Vi hade gratis frukost men utbudet på frukostmaten var snålt tilltaget. Det är ganska långt att gå till stranden ca 1000 m. Det finns ingen lunch/middagsrestaurang på hotellet.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
SE
4.0 / 5Excellent
"Playa del Carmen _ Holliday Inn"
Fica um pouco distante do centro, mas nada que uma boa caminhada de 15 minutos no resolva. recomendo
Genuine Hotels.com guest review
3 night family trip Jan 13, 2015
Alessandro
BR
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