All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Lt 5 Y 6 Manzana29 Fraccionamiento Playacar, Playa del CarmenQROO77713Mexico, ‏‎855-239-9222
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 203 reviews)

  • Location
    Great location
  • Value for money
    Best value for money
  • Service
    Fantastic service
  • Breakfast
    Breakfast is average
  • Comfort
    Comfortable
  • Food
    Food is not good
3.0 / 5Good
"Good basic hotel."
Within walking distance of beach, ferry and shopping. Nice little pool. Helpful staff. Clean rooms. Did have a problem with air conditioning but they did fix it.
Genuine Hotels.com guest review
9 night romance trip Dec 20, 2014
Jill
AU
4.0 / 5Excellent
"great hotel, low price"
It was a great experience. The best hotel you can find for a low price.
Genuine Hotels.com guest review
4 night family trip Jan 4, 2015
YAMIL
MX
2.0 / 5Fair
"Disappointing - would not stay again"
Requested a twin room for New Year's - specifically chose this hotel for the twin room option as other choices were booked up. Arrived to find a double bed. One of us had to sleep on a roll up bed. New Year's Day breakfast - had to queue up to enter 'canteen' style breakfast room. Then had to hang around waiting for cutlery - eventually had to make do with plastic cutlery. THEN they started taking away the food before we had finished breakfast! Overall, a characterless hotel for which I had expected much higher rate of amenities and service.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
GB
3.0 / 5Good
"overpriced"
Bad: Overpriced. AC didn't work and had to ask repeatedly for repair. Was moved to new room on last night. Good: Friendly staff. Tasty complimentary breakfast. Location.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
christine
MX
2.0 / 5Fair
"Not impressed"
I stayed at this hotel after having emergency surgery to remove my gallbladder. It was close to the hospital but not in the tourist zone. Not many people speak English here. We had to change rooms 3 times. The first 2 rooms smelled of mold and smoke. The second room had a closet door off the track, a toilet that didn't flush and a sink tap that sprayed water everywhere. The building itself is very institutional with no balconies or opening windows. This Holiday Inn Express is not the same standard of other Holiday Inn Express' in Canada and the US. Our travel agency called and left us a message with Omar twice to advise of our new travel plans and we never got the message. We were not impressed with this hotel at all.
Genuine Hotels.com guest review
4 night romance trip Nov 25, 2014
Denise
CA
4.0 / 5Excellent
"Great stay"
Great service. I am currently in Cancun, I am paying triple the price here. The room at Holiday Inn was much better and included breakfast. The Holiday Inn Express is about 10 minutes (walking) from the 5 Avenida and the beach. You will find everything you need at the 5 avenida. I don't recommend a taxi, too expensive. It is very safe at all times. Too drunk or too late at night get a taxi. The only problem I had, was seeing duty water behind the pool area; probably from the rain, but it was not a pretty site. You won't notice it unless you walk back there. I would stay there again. Playa del Carmen is close to Cancun, and all the adventure parks. I would recommend renting a car.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager
5 night family trip Jul 1, 2014
Anna
MX
5.0 / 5Outstanding
"Excellent"
The hotel was in excellent condition an dthe bed totally comfortable. But they had a problem programing the room keys, and people got rooms that were already occupied.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Thank you for all your kindness Christian Ramos General Manager
1 night trip May 24, 2014
A Traveler
MX
3.0 / 5Good
"Simple Hotel."
My fiance and I stayed here for 8 days&nights. The lovely Ana allowed us an early occupancy when we arrived, as our flight landed very early in the am and by the time we made it to the hotel we were way over tired.+++ for the staff! The "buffet" breakfast was very simple Mexican fare and got boring after a few days. Same fruit for 8 days in a row! melons, papaya, eggs, refried beans, dried cereal and runny yogurt,room temp. milk and the worst coffee ever...I guess the "Buffet Breakfast" was our only complaint.
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Apr 1, 2014
A Traveler
CA
5.0 / 5Outstanding
"The guests are looked after"
The Hotel staff was very helpful supplying coupons and ideas for sightseeing
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was satisfied ; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
1 night trip Mar 29, 2014
Tim and Barb
MX
3.0 / 5Good
"little bit far from downtown playadel"
Hotel was quite good but if you go to playa del downtown,you have to walk around 15 minuites
Genuine Hotels.com guest review
1 night family trip Jan 1, 2014
kelly
CA
3.0 / 5Good
"Holiday Inn Express - overpriced"
The H.I.E had many positives. Clean rooms. Good breakfast. Ocassional free shuttle to beach. However, we were there between Xmas and New Years and rates were atrocious. Over $400/night and we were a 1/2 mile from the beach? In the states, this same room would be $80/night. For those rates, I was expecting more.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest. Thank you very much for taking the time to share your very important comments with us. We’d like to apologize for the experience you recently had with us during your last stay. Let us remind you that you have been a very valued guest for us, and we really thank you for giving us the opportunity to serve you. We will make sure that we make our best effort so this type of situations will not happen again. Dear guest, give us the opportunity to show you we can reach and exceed your expectations, and apologize personally, let us know by this same email about your future reservation, we will be very glad to assisting you anytime Once again we apologize, and appreciating your understanding. Sincerely yours, Christian Ramos General Manager
2 night family trip Dec 28, 2013
A Traveler
MX
4.0 / 5Excellent
"Good location"
good location within walking distance to 5th Ave for shopping and good restaurants. Nice to have breakfast open until 11:00 am on weekends...
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Dear guest: We are glad to hear from you since you have been kind enough to take the time to write your comments. We are excited to know that your last stay at Holiday Inn Express Playa del Carmen was of your complete satisfaction; that is our goal and our motivation: to reach and exceed your expectations. We are taking care of your necessities to offer you the best Service as you deserve. Your comments about your stay at our hotel make us feel we are working the way we should in order to satisfy guests as yourself. Dear guest, again thank you very much for all your positive words, they make us feel stronger to work every day offering you the best service. Thank you for all your kindness Christian Ramos General Manager
Other trip Dec 3, 2013
A Traveler
CA
4.0 / 5Excellent
"Holiday Inn Express Playa"
The hotel is perfect for my needs because I travel to Playacar for business meetings in my company's office. My single complaint is that they haven't repaired the treadmills in the gym for quite some time.
Genuine Hotels.com guest review
1 night trip Aug 1, 2013
A Traveler
MX

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
Hotel con las tres B's bueno, "bonito", barato, no esperes nada extraordinario. El desayuno es malo y la limpieza de las toallas no es la mejor. Pero el servicio es muy bueno...
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Agradezco el tiempo que se tomó en valorar nuestras instalaciones y servicios, que gusto que haya disfrutado de las instalaciones y el servicio de nuestros colaboradores. Por otra parte le ofrezco una disculpa ya que nuestro Desayuno Express en Cortesía y el estado de las toallas no estuvieron a la altura de sus expectativas, nuestro compromiso es su completa satisfacción y seguiremos esforzandonos por lograrlo. Gracias por su preferencia Gerencia General
5 night family trip Mar 19, 2016
Rafael
MX
5.0 / 5Outstanding
"agradable estancia"
me encanto, la atencion las habitaciones, el bufett no mucho
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimada Cristina, Muchas gracias por sus amables comnetarios sobre su estancia en Holiday Inn Express Playa del Carmen, que gsuto que se estancia haya estado a la altura de sus expectativas, su satisfacción es nuestro principal compromiso, Lo esperamos en su próxima visita a la ciudad Saludos Cordiales,
3 night family trip Mar 14, 2016
Cristina
MX
3.0 / 5Good
"Myror"
Det var myror i rummet men då vi sa till fick vi byta rum direkt
Genuine Hotels.com guest review
4 night family trip Mar 3, 2016
Emma
SE
4.0 / 5Excellent
"muy comodo"
todo exelente
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Agradecemos sus amables comentarios sobre nuestras instalaciones y servicios, mismos que nos ayudan y nos motivan a seguir mejorando día con día. ¡Gracias por su preferencia! Saludos Cordiales,
2 night romance trip Mar 4, 2016
Jorge Alberto
MX
4.0 / 5Excellent
"Un lindo Hotel"
Es un lindo hotel de 3 *, con habitaciones amplias, limpias y cómodas (solo un poco de olor a humedad en la habitación, pero lo he notado en otros hoteles también, creo que tiene que ver con la zona húmeda), desayuno bien, en general muy bien, un poco alejado del centro, hay que caminar unos 15 minutos o tomar taxi. Buena relación precio-calidad. Lo recomiendo más que nada para pasar la noche, desayunar y salir a disfrutar de Playa del Carmen o hacer excursiones.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimada Mónica Leila, Muchas gracias por tomarse el tiempo de darnos sus valiosos comentarios sobre el hotel y las instalaciones, estos son muy importantes ya que nos ayudan en nuestros procesos de mejora continua. Nos encanta que haya disfrutado de la amplitud y comodidad de su habitación, así como del desyuno express en cortesía. Seguiremos trabajando en las áreas de mejora que nos menciona. Así mismo le esperamos en sus siguientes visitas, será un placer atenderle. Saludos Cordiales,
1 night family trip Feb 2, 2016
Monica Leila
AR
4.0 / 5Excellent
"Good location when having a car!"
No surprises when checking in at Holliday in. Location close to the freeway and not to far from the beaches and bars of Playa del Carmel. Nice but small pool.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2016
Magnus
SE
5.0 / 5Outstanding
Perfekt resmål och toppen bra hotell!
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope to see you soon!
14 night romance trip Jan 30, 2016
A Traveler
SE
3.0 / 5Good
"Estancia sólo de negocios."
Esta muy descuidado el hotel. La recepcion fue pésima sin información incluso el último día nos enteramos que tenía club de playa.La variedad del desayuno es mala. La limpieza fue escasa incluso un día nos dejaron sin toallas.
Genuine Hotels.com guest review
4 night family trip Feb 4, 2016
Emma
MX
4.0 / 5Excellent
"Habitacion limpia"
It was clean the room that I've been stayed hotel.
Genuine Hotels.com guest review
3 night family trip Jan 30, 2016
A Traveler
JP
4.0 / 5Excellent
Todo bien. Incluye el desayuno. A veces no consideran la cantidad de personas que llegan a desayunar y tienen que improvisar con platos y cubiertos de plástico. El papel higiénico de mala calidad. Durante nuestra estancia no reponían las toallas.
Genuine Hotels.com guest review
4 night trip with friends Jan 8, 2016
Omar
MX
4.0 / 5Excellent
"Experiencia en Playa del Carmen"
Nos quedó cerca de los parques como Xcaret y otras atracciones. Cerca de la Quinta Avenida. Excelentes restaurantes cerca. Staff muy amable en el hotel. Recomendado
Genuine Hotels.com guest review
3 night romance trip Jan 11, 2016
Randall
CR
4.0 / 5Excellent
"Buena experiencia"
Buen y esmerado servicio del personal , buena ubicación para turistear en Riviera Maya !
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Agradecemos sus amables comentarios sobre nuestro Hotel y el servicio recibido, su satisfacción es nuestro principal ojbejtivo y nos encanta que haya disfrutado de su estancia. ¡Esperamos regrese pronto! Saludos Cordiales, Xochitl Pérez Gerente General
2 night family trip Jan 4, 2016
ricardo
MX
4.0 / 5Excellent
"Muy buen hotel"
Excelente hotel..cerca de xcaret y de los antros de playa del carmen
Genuine Expedia guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Muchas gracias por sus comentarios, ya que estos nos motivan a seguir ofreciendo productos y servicio de calidad. Nos encanta que haya disfrutado de su viaje y nuevamente mil gracias por sus amables comentarios, mismos que con gusto haré llegar a los colaboradores. Saludos Cordiales,
Other trip Jan 7, 2016
nacho
MX
5.0 / 5Outstanding
"!!Excelente hotel en Playa del Carmen!!"
Es una excelente opción para hospedarse en Playa del Carmen...céntrico, limpio y atención inmejorable.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Muchísimas gracias por sus amables comentarios acerca de nuestras instalaciones y el servicio recibido, estas son muy importantes ya que nuestro principal objetivo es su satisfacción. Nos encnata saber que disfrutó la limpieza, comodidad y la atención de nuestros colaboradores. Esperamos tener el gusto de seguirle atendiendo en sus siguientes visitas a Playa del Carmen. Cordialmente, Xochitl Pérez Gerente General
4 night family trip Dec 19, 2015
VICTOR GABRIEL
MX
5.0 / 5Outstanding
Excelente
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Gracias por hospedarse en Holiday Inn Express Playa del Carmen, estamos contentos que saber que disfrutó de su estancia. Esperamos que regrese pronto. Saludos Cordiales, Xochitl Pérez Gerente General
1 night business trip Nov 29, 2015
A Traveler
MX
3.0 / 5Good
"Regular"
Un poco fría la atención y en general el ambiente del hotel
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Gracias por darnos sus valiosos comentarios sobre su estancia en Holiday Inn Express Playa del Carmen, ya que nos ayudan en nuestros procesos de mejora continua. Lamento que el servicio recibido por parte de nuestro personal no haya estado a la altura de sus expectativa, tenga la seguridad de que trabajaremos para mejorar su expectativa y lograr su completa satisfacción. Esperamos que nos de la oportunidad de seguirle atendiendo. Saludos Cordiales, Xochitl Pérez Gerente General
1 night trip Nov 29, 2015
A Traveler
MX
5.0 / 5Outstanding
"Bueno precio calidad"
Buen hotel, su personal con muy buena disposición.
Genuine Hotels.com guest review
Response by Holiday Inn Express Playa Del Carmen
Estimado huésped, Agradecemos sus valiosos comentarios sobre nuestro hotel y los colaboradores, su satisfacción es nuestro principal objetivo y sus comentarios nos motivan a seguir dando servicios e instalaciones de calidad. Esperamos nos brinde la oportunidad de seguirle atendiendo en sus siguientes visitas a Playa del Carmen. Saludos Cordiales, Xochitl Pérez Gerente General
4 night romance trip Nov 15, 2015
cristian
CL
3.0 / 5Good
"Buenos momentos"
Todo muy bien tranquilo y cómodo cerca de todo. Comodas habitaciones.
Genuine Hotels.com guest review
3 night family trip Aug 11, 2015
rodrigo
MX
4.0 / 5Excellent
"Todo bien"
Todo bien, el desayuno estaba incluido y los dos dias hubo algo diferente, en el centro de negocios solo hay una computadora disponible pues la otra esta descompuesta. En general fue una estancia comoda.
Genuine Hotels.com guest review
2 night family trip Aug 15, 2015
SERGIO
MX
4.0 / 5Excellent
"Bueno para descansar y cerca de todo!"
El hotel está perfecto para lo q necesitabamos, rumba a 3 min cerca en carro y a 10 caminando, pero a su vez alejado lo suficiente con las comodidades para descansar. Lo único q recomendaria es variar un poquito el menu de desayuno, extremadamente basico y exactamente lo mismo todos los días. Si te quedas mas de lo que una noche te vas a cansar. Un poco de condimento no caeria mal! Por lo demas excelente.
Genuine Hotels.com guest review
3 night romance trip Aug 11, 2015
Susan
PA
4.0 / 5Excellent
"Muy buen tiempo"
A 100
Genuine Hotels.com guest review
2 night family trip Aug 10, 2015
Francisco
MX
4.0 / 5Excellent
"COMODO"
Muy comodo y accesible para ir a las atracciones de Playa. Cerca de Xplor, xcaret y algunos cenotes.
Genuine Hotels.com guest review
2 night family trip Aug 4, 2015
pedro
MX
5.0 / 5Outstanding
"excelente hotel y desayuno."
excelente hotel y desayuno.
Genuine Hotels.com guest review
2 night family trip Aug 5, 2015
antonio
MX
5.0 / 5Outstanding
"Hotel muy agradable"
El hotel cuenta con todo lo necesario para unas súper vacaciones
Genuine Expedia guest review
Other trip Aug 6, 2015
A Traveler
MX
4.0 / 5Excellent
Durante dos días no hubo agua caliente en el hotel
Genuine Hotels.com guest review
6 night family trip Jul 26, 2015
jose jesus
MX
4.0 / 5Excellent
buen hotel
Genuine Hotels.com guest review
4 night family trip Jul 26, 2015
JUAN C
CO
4.0 / 5Excellent
TODO MUY BIEN EL SERVICIO EN GENERAL SOLO QUE NO TENIAMOS LINEA Y EL WIFI DIFICIL DE CONFIGURAR DE AHI EN FUERA MUY LIMPIO Y BUEN SERVICIO ATENTO DEL PERSONAL
Genuine Hotels.com guest review
4 night romance trip Jul 26, 2015
MARIANA
MX
3.0 / 5Good
"Justo lo necesario"
la realidad es que salíamos muy temprano a los parques, para ese propósito es muy bueno,
Genuine Hotels.com guest review
4 night family trip Jul 17, 2015
MIGUEL ANGEL
MX
3.0 / 5Good
"Lo mejor es su ubicación"
Lo mejor es su ubicación, cerca de la zona más ruidosa de Playa del Carmen, pero lo suficientemente lejos para no estar en ella.
Genuine Hotels.com guest review
8 night family trip Jul 13, 2015
A Traveler
MX
5.0 / 5Outstanding
muy cómodas las camas y almohada, no hubo agua caliente 2 dias, es el único inconveniente, los desayunos muy bien
Genuine Expedia guest review
Other trip Jul 24, 2015
Alys
MX
5.0 / 5Outstanding
"Feliz"
Muy a gusto con el servicio y las instalaciones
Genuine Hotels.com guest review
2 night family trip Jul 14, 2015
ARTURO
MX
4.0 / 5Excellent
"Excelente hotel para familias..."
Excelente hotel para pasar en familia. cerca de la salida a las atracciones como xplor, xcaret, las habitaciones bastantes amplias camas comodisimas, excelente limpieza. lejos del ruido de la quinta avenida sin problemas para estacionarte, un desayuno buffet muy adecuado. Club de playa. punto en contra de que no tienen caja fuerte las habitaciones.
Genuine Hotels.com guest review
2 night family trip Jun 28, 2015
RENAN
MX
4.0 / 5Excellent
"MUY AGRADABLE ESTANCIA"
EL HOTEL ES COMODO,LIMPIO, AGRADABLE,LO RECOMIENDO. EL PERSONAL ES ATENTO, LEJOS DEL BULLICIO DE PALYA DEL CARMEN, RELATIVAMENTE CERCA DEL MUELLE Y LA QUINTA AVENIDA, LOS DESAYUNOS INCLUIDOS ACEPTABLES, NO ES UN HOTEL PARA QUEDARSE TODO EL DIA, SOLO PARA PERNOCTAR PORQUE LA RIVIERA MAYA ES ESPECTACULAR Y HAY MUCHAS COSAS Y ATRACCIONES QUE HAY QUE CONOCER Y DISFUTAR.
Genuine Hotels.com guest review
2 night family trip Apr 28, 2015
CARLOS
MX
4.0 / 5Excellent
"Bueno, Básico y Funcional"
Elegí este hotel por la cercanía a los parques ( Xplor y Xcaret a 5 min en carro ) y al centro de Playa del Carmen ( 5ta Avenida a 3 min en carro o incluso caminando ). Me pareció suficiente para lo que necesitaba : habitación limpia y espaciosa, estacionamiento gratuito, y una cama super cómoda. El desayuno buffet es regular ( huevos y jugos ), y bueno ( panes y frutas ). A pesar que no es un hotel en el que te ayudan con el equipaje, el personal es muy atento y amable. Me gustó el detalle de cortesía con un utensilio de tocador que había olvidado. Lo recomiendo como hotel de paso para ir a los parques o hacer planes de todo el día.
Genuine Hotels.com guest review
4 night romance trip Jun 9, 2015
John Javier
ES
4.0 / 5Excellent
"Bueno"
Exelente
Genuine Hotels.com guest review
1 night business trip May 28, 2015
A Traveler
MX
4.0 / 5Excellent
"Buena opción."
Excelente lugar si la idea no es estar cerca de la calle principal, estas a 10 min de todo, el restaurante por la fecha había cola para desayunar, si!!! en un Holiday Inn
Genuine Hotels.com guest review
2 night romance trip Mar 15, 2015
Omar
MX
4.0 / 5Excellent
"La ubicación, excelente!!!"
La ubicación es excelente, esta a unos minutos de la 5a avenida y cercano a muchos puntos de interés, las habitaciones bien, la limpieza muy buena, prácticamente sólo llegábamos a dormir, lo único malo es el desayuno que aunque es muy básico, es verdaderamente horrible. Tendrían que poner más atención en eso o de plano no ofrecer desayuno incluido.
Genuine Hotels.com guest review
12 night family trip Mar 26, 2015
Karen
MX
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