The staff were so helpful and friendly, thanks Jamie and Darren. Visiting my 6 year old neice in hospital the staff put together a goody bag for her she loved it. our room was quiet and very clean.Genuine Hotels.com guest review
Really comfortable stay. Was here as attending a wedding and the room was perfect for this. Staff were extremely friendly and helpful and the cleaners did a great job keeping our room clean and tidy after we left it in a hurry to get to the wedding.Genuine Hotels.com guest review
Stay was good.Breakfast all you needed.Not enough staff so we had the bar tender as the waitress. Drinks at the bar let The Holiday Inn down, one single gin with small tonic and a rose wine with soda £13-45 is rather bad.Genuine Hotels.com guest review
"Lovely stay. Very friendly & helpful Staff."
I stayed here for two nights & was extremely happy with my stay. The receptionist was very friendly & helpful on arrival. The room was large, comfortable & clean. The bar staff were also great. Drinks were a little expensive however, as was breakfast. Overall I would definitely recommend this hotel to anyone. Very good value for money for the room. […] Extras such as breakfast and drinks could be cheaper though! Read moreGenuine Expedia guest review
"Not the best experience"
It wasn't very comforting. Not very friendly staff. Room was cold. I informed the reception about the room temperature but still wasn't fixed. Won't go back there.Genuine Hotels.com guest review
"Clean and comfy"
I was only there for the night and found the hotel clean and comfortable. We decided to have a full English breakfast, and we were rather disappointed with it. We felt we were being rushed even though there was only one other couple in the restaurant and when the breakfast was served, the bacon was dried up and hard.Genuine Hotels.com guest review
"It's OK for one night"
Having stay in Holiday Inns abroad I thought this would be a nice way to break up my working week. Although the room was big it stunk of stale cigarette smoke. And as I had taken the last room there was no way to change rooms,more ver all the hotel is a bit dated. But the evening staff were very helpful. Breakfast was ok. But I do not think I will stay […] in another Holiday In. Over here Read moreGenuine Hotels.com guest review
"Great place to stay"
On arrival really welcoming team. Great customer service. Everything we needed in room. Breakfast and dinner excellent. Hard to fault really.Genuine Expedia guest review
very comfortable beds. Fast room service.Friendly staff.Affordable rates .very good food.Genuine Hotels.com guest review
The first time we've used this hotel as we visit Reading frequently. Whilst being a little 'out of the way' down the Bath Rd it was all we needed. The room was amazingly quiet considering it's next to a main road and the room whilst a little faded in places was clean and very comfy. The staff seem happy and friendly and breakfast was excellent. All […] in all very good and we will be back. Read moreGenuine Hotels.com guest review
"Nice hotel, regular overnight stay"
No problems to write about, food good, staff friendly, ample parking, good size rooms, not noisy.Genuine Expedia guest review
Response by Holiday Inn Reading West Thanks g, delighted you found the food, staff and rooms so great. I do hope you will return to Holiday Inn Reading West. Kind regards Philip General Manager
Not much to say really as the rating I gave the hotel speaks for itself. Excellent staff, nice clean room and a friendly atmosphere. Evening meal was nothing to write home about but the breakfast was superb. Would definitely stay again!Genuine Hotels.com guest review
Response by Holiday Inn Reading West Dear Phil, thank you very much indeed for your review, this is brilliant. The team will really appreciate your kind words and appreciation of their hard work and efforts. We look forward to welcoming you back to Holiday Inn Reading West and will definitely try and wow you with the evening meal experience as well next time. Kind regards Philip General Manager
We enjoyed our stay and at such great value. Breakfast was excellent and overall condition was good.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Dear Mo, this is fantastic, thank you ever so much, everyone at Holiday Inn Reading West is delighted you had an excellent stay and we're very grateful for your feedback. Kind regards Philip General Manager
The hotel was excellent and just what we needed It was located centrally to where we wanted to go. We spent a day in Windsor, a day at Ascot races and an day and evening in Readingvery enjoyable 3 daysGenuine Hotels.com guest review
Response by Holiday Inn Reading West Fantastic, many thanks David, I'm delighted that you found the hotel to excellent and that you enjoyed the 3 days - I hope you backed a winner or two at Ascot! I do hope we can welcome you back to the hotel sometime soon and improve your rating from a 4* to a 5*. Kind regards
"Relaxing and pleasant place to stay"
Very good experience and satisfied with place, premises and cuisineGenuine Expedia guest review
Response by Holiday Inn Reading West Thank you very much for your kind review, I am delighted you had such a great experience at Holiday Inn Reading West, the team will be delighted with your feedback, thank you.
Had a lovely 3 night stay for the rewind festival. The hotel would benefit by more guests if they offered a shuttle service to events like the rewind festival and Henley etc.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you very much for taking the time to post your review, I'm delighted you had such a lovely stay. I will certainly look into shuttle services but I would think the cost of this to places like Henley, which is approx. 16 miles away, would be prohibitive unless there were a large group all travelling. We can of course assist with taxi bookings and help with public transport links and times. Kind regards
"confortable but restaurant not good"
Friendly staff at reception but food at the restaurant was not great. Order tuna stake which was like rubber and had to send back. Also they ran out of the house red and the bottle red we had ordered but then they suddenly a bottle.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you for your feedback, I'm vvery sorry you were not happy with your dining experience. All meals are cooked fresh to order so I'm not qite sure why there should have been a problem with the tuna but thank you for letting me , I will investigate with the chef. Kind regards
A nice little hotel, conveniently situated. V comfortable rooms although the air con was a little noisy.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thanks you veru much for taking the time to post your review Kind regards
"Comfortable clean room"
Nice hotel, good location and comfortable bedsGenuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you very much for your review Kind regards
I stay here quite a lot, always lovely front of house staff, menu needs updating and cider flat, but overall a nicer Holiday Inn made more enjoyable by the staff!Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you for your review. I'm sure you will be delighted to know that new menus 'went live' at the beginning of July, in addition to our local weekly changing Chef's Menu. Thank you for your comments about the cider, we will investigate this further. Kind regards
The Cleanliness of the room and hotel were satisfactory, the staff were really nice and helpful.The hotel is in the middle of no where so a car is essential. My only gripe is the WI FI costs £5 for one hour which I find totally un exceptable. Apart from that a very nice stay.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you for your feedback, I pleased you found the team so helpful. We are on the A4 Bath Road, half way between Reading and Newbury town centres and only 3 miles from M4 junction 12. Whilst having a car is an advantage there is a bus stop right outside the hotel going to both Reading and Newbury and you can get a train into Reading and on to Paddington from Aldermaston - just a ten minute walk from the hotel. You'll be pleased to know that internet access is now free to all IHG Elite Members at Holiday Inn. Kind regards
Straight-forward hotel. Very quiet in rooms despite being next to main road. Six Bells pub in Beenham did great food (5min drive).Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you for taking the time to post your review. I hope on a future visit you will try out the menu at Holiday Inn Reading West. Kind regards
"Pleasant good value hotel"
Nice hotel, not the best we have stayed in, but for the price and a short stay was perfect. Staff very friendly and helpful.Genuine Expedia guest review
Response by Holiday Inn Reading West Thank you for your review and kind words about the team. Kind regards
I was only staying for one night but I was allocated a suite which was fantastic. I was pleasantly surprised by the overall condition of the hotel which was better than some 4 star hotels I have stayed in previously. The location was good, getting to Newbury quite quickly the next day. Would definitely stay again, hoping for the suite again next time […] ! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you very much for your review and very kind words. Kind regards
"Holiday Inn Reading West"
Very impressed overall with the general standards at this hotel. Although on a main road, we weren't disturbed by traffic noise due to good soundproofing of the windows. The room was very clean and the bed was very comfortable and HUGE!! Would definitely recommend a stay here!!!Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you very much for your very kind review, I'm delighted your stay was so comfortable. Kind regards
"Convenient hotel in the Reading and Newbury area"
Friendly and helpful staff. Clean and comfortable. Lots to choose from for breakfast however the cooked full English wasn't the best but acceptable. Would stay again.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you very much for your review and rating. I was disappointed to read your comments about breakfast - we cooked hot breakfasts to order and these are generally very well received so I'm sorry we seem to have let you down here. Kind regards
hotel very nice ,clean and the girl on reception was brilliant really helpfulGenuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you for your review and kind words about the cleanliness of the hotel and helpful receptionist - the team will really appreciate this. Kind regards
"Everything OK but Internet Access: MASSIVE letdown"
Everything was as expected except for Wi-Fi access. To charge £4.95 per hour and not have free wi-fi access in public areas is just a massive letdown.Genuine Expedia guest review
Response by Holiday Inn Reading West Thank you for your review. I am very disappointed we were only just OK and apologies that we seem to have let you down. Please be advised that from July 2013 free internet access will be available for all IHG Elite Rewards Members. Kind regards
Perfect hotel for overnight stay. Quiet, clean and close to motorway.Genuine Hotels.com guest review
Response by Holiday Inn Reading West Thank you very much for your kind review Kind regards
"Could be better"
04/06/15 bexythepirate somerset
We were allocated an Executive room. The bed was pushed against the wall to accommodate the sofa, thereby turning the double bed into a bunk! We shuffled the furniture to allow acces to the bed from either side. The windows in the room were fixed and we were unable to open, air condition was provided to allow temperature control, however this did not work resulting in a hot uncomforable night for us. There was a fan in the wardrobe (which would indicate hotel management are aware of the fault) but this did little to improve the situation. I ordered papers for both mornings of our stay, none were delivered. Breakfast was shambolic on the first morning and it took over 20 minutes to successfully replenish the "buffet" hot breakfast, only to find on arrival my baked beans were tepid. the lady on the table next to us waited the same amount of time for a cup of tea! The second morning the breakfast was cooked to order and was a much better affair with hot food delivered promptly and very satisfactory. Our room was a little tired with wallpaper torn in places and a battered lampshade (reported on arrival but not replaced during our two nigfht stay). Location is some way outside of Reading centre but very close to Aldermaston train station and we left the car and walked to the station (10 minutes) for a day trip to Windsor. The staff were friendly and helpful (particularly the lady on reception) but in my view the hotel could do better, we will stay elsewhere when next in the area.
04/05/15 Julie G Bedford, England, United Kingdom
We visited recently for a Murder Mystery event. Having not stayed at a Holiday Inn before we were pleasantly surprised - the hotel is in a nice, quiet location and is comfortable, clean and has a cosy feel. We'd initially gone to the wrong place (didn't realise there was more than one in Reading) and we were very glad we weren't in the other one which was noisy and impersonal. This one had a nice, friendly welcome and our room was clean, comfortable and had all we needed. The bed was huge too. We had breakfast and dinner included in our murder mystery package - I don't think either of us would have chosen the dinner from a menu but I presume this was selected by the organisers rather than the hotel - the quality was fine though - breakfast was great - buffet style and with everything you could wish for from hot selection to cereals, cold meats, cheeses, yoghurts, fruit.... if you can't find breakfast to suit you then you're too picky! All in all it was a nice place to go and we would happily recommend
"geeat staff, let down by tired facilities."
04/05/15 AndrewMunnings Fleet, United Kingdom
This hotel hss gone through a recent face life, but only a light face life. All the walls have been redecorated, the rooms painted, but the bathrooms where not replaced, and some of the services seem poorly laid out. The restaurant is between the kitchen and the bar, and can feel like an alcove on a busy corridor. Thatcsaid, thecstaff and service was friendly, and really good, with the staff going the extra step.
04/04/15 Sally J Reading, United Kingdom
We held a party at this hotel and it seemed like the whole place was given over to us, there were other guests there but the service we received was as though we were VIPs. The staff were excellent and all the timings and promises were delivered. Nothing was too much trouble. The party went without a hitch and was a fantastic evening. Fourteen of us stayed for the night and had a smashing breakfast at a very reasonable rate. I would recommend this hotel for any family function.
"Remote hotel with friendly staff"
03/30/15 Beau J St Austell, United Kingdom
The hotel is rather remote especially for a visitor unsure of the area, the car park is close to the entrance and reception which is useful with children. We attended a function at the hotel and the staff were fab at accommodating my daughter who is allergic to dairy going out of their way to provide. There wasn't a lift upstairs which was a bit hard carrying the baby in his car seat and bags with a 2 year old too but the staff helped me get to the bedroom. The bedroom was set up ready for us which was fab and there was ample towels. Room service was efficient however my pizza was pretty soggy and full of rocket everywhere, but the guy who brought it up was really polite even knocking quietly knowing I had children present. There was no wifi which I thought was a downside and £4.95 p/hour a little much for me only light browsing! I did enjoy myself here though so had cherished memories.
"Expected more from a holiday inn"
03/14/15 bekx1987 Winchester, United Kingdom
Location is miles away from anywhere (obviously great if you want that) the decor and reception area is all a bit tired looking and a bit dingey- the carpet looks terrible. Guy at the reception was clearly on the fiddle trying to confuse us about booking information (as we used a third party website) clearly wanted to pocket some difference if there was to be any! the bed sheet was dirty and Wifi was apparently not included in my booking!! Glad we were only crashing there and not planned for a comfort stay.
"I was expecting higher standards"
02/20/15 irtsa Cranfield, United Kingdom
The floor in the room looked like it wasn't cleaned for months. I left two notes on the door handle asking for vacuum-cleaning but it never happened. WI-FI connection was slow. Air conditioner didn't make the room colder or it took several hours. Electric kettle was stinky (decaying plastic or something). There were ugly stickers on every elec. equipment saying that they should have been checked 11/14 (four months ago). Food was weird and staff was annoyingly trying to make jokes.
"Limited wireless service"
01/28/15 apdtraveler Pittsburgh
The hotel rooms are fairly spacious and are clean. The staff is friendly and helpful. But the amenities are few and sparse. There is a fitness room available but the single treadmill has been broke for over a month. The wireless service is the biggest disappointment as a business traveler depending on it. It is slow and spotty. You cannot download video, barely even you tube. It struggles at times to open email and Facebook. And the password system is clunky and time consuming to use. Devices never remember the connection as the password is always required each time you return during the day, and you have to enter more data to access it than anywhere else I've used. Also the cell phone connections are very poor, depending in what part of the hotel you are in, you may not even get cell service. Also there is nothing around the hotel.
"New Years eve"
01/07/15 dalby england
Took a coach tour on New Years eve to this hotel, it was fantastic, very nice clean room, dinning room was decorated for the occasion, dinner was very nice, and breakfast next day was amazing, all sorts of breakfast food
"Friendly hotel staff but slightly "tired" rooms"
01/06/15 Peter_Beverley2014 United Kingdom
Only been here 2 nights so far so early days. Rooms are not luxurious but adequate. Wireless is not very reliable and rates are slightly higher than one might expect (even using my corporate discount code).
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