This is your run of the mill HI Express, except they should let you know before you book that they are currently under renovation. There were hallways blocked off, wallpaper was peeled off the walls, etc.Genuine Hotels.com guest review
"Pass this one up in 2013"
We were shocked after we checked in to find that this hotel is in the process of a major renovation. Literally half the hotel was closed, and the hallways were blocked with plastic drop-cloths and washing machines. In the half of the hotel that was open, the hallways were in various states of having their wallpaper removed and being spackled, and the […] carpets were filthy. Although our room was comfortable and clean, the hallways were a wreck and it felt as if we were in a fleabag hotel that charges by the hour. Honestly, this hotel should be closed while this work is being performed. They should have completed work in the other half, then opened it and closed the 2nd half while they renovated. We were greatly disappointed with Hotels.com for renting us this room, and considering the condition of the hotel, the rate we paid was far too high. Extremely disappointed. Read moreGenuine Hotels.com guest review
"Great hotel for the $"
The staff was very friendly and helpful. The room and the hallways, etc. were very clean. The shuttle bus service to the casino was very convenient. The only downfalls to this hotel are the beds aren't very comfortable and the free breakfast was not that good. If this hotel would get some new mattresses, this would be a very nice place to stay for the […] money. Note: Do not waste your money at the Roy Rogers on Rt.9. It is terrible. Read moreGenuine Expedia guest review
"Great Place to Stay"
WE love to stay here when we go up to the Casino. The rooms are always clean and comfortable. The shuttle to and from the Casino is the greatest. The staff is always smiling and happy to answer any questions or help in anyway possible.Genuine Hotels.com guest review
Sheets could be less coarse, could use an operating pancake cooker. preferrable belgian waffle maker. Otherwise, it was a nice hotel, would stay again. Shuttle service back & forth to casino was great.Genuine Hotels.com guest review
"close to casino/race track"
Room was in excellent condition - exceptionally clean. Staff was wonderful! The free breakfast was more than we expected & delicious! Wonderful stay - will book again for future getaways to Charles Town!Genuine Hotels.com guest review
"Great place to stay"
The location was great, room very clean with no problems and the service was superb. The breakfast host was very courteous and friendly. A real southern, down to home treatment. Will definitely recommend to others.Genuine Expedia guest review
"Great Charles Town Hotel"
We love this hotel and choose it every time we are visiting Charles Town. The employee's are always very nice and accommodating. A definite plus is that it is on the shuttle route for the Hollywood Casino!Genuine Expedia guest review
"a good getaway"
This hotel was great my only issue was I could not get online with my computer they tried to help to help me so I was happy with my stay and the breakfast bar wad very good.Genuine Expedia guest review
"Very nice place to stay"
Enjoyed my stay. Awesome staff, super clean , very comfortable chairs in room. Just wish it wasn't a non-smoking facility.Genuine Hotels.com guest review
"Good weekend spot."
staff was extremely friendly and pleasant. Room was anice size. Halls smelled a little strange. Upholestry on chairs were dirty needed cleaning.Genuine Expedia guest review
was fine and pretty typical of Holiday Inn, but found mattress to be quite uncomfortable compared to other HI's I've stayed.Genuine Hotels.com guest review
This hotel was very clean the staff very nice and i would stay here again ,breakfast was greatGenuine Hotels.com guest review
Excellent hotel. Very clean. Nice locationGenuine Hotels.com guest review
"Excellent service, close to casino,"
We had a great time at this location. Unfortunately, our car broke down when we arrived but the wonderful staff helped us find a mechanic that was open on Saturday. The staff went above and beyond the call of duty to help us out of a tight situation.Genuine Hotels.com guest review
The stay was very nice.The surrounding area was a little dull but close to attractions.The hotel was very nice and clean.The staff was friendly and very helpful. We would stay here again.Genuine Hotels.com guest review
We had a wonderful stay. The room was awesome and so were the staff. I would highly recommend this hotel. Can't wait for my next visitGenuine Expedia guest review
"Excellent value concealed in strip mall wasteland"
Pleasant and competent staff, comfortable rooms and nice pool, decent breakfast and a reasonable price. We were very happy.Genuine Hotels.com guest review
Holiday Inn Express was a nice alternative to staying on-site at the casino. The service was top class, the breakfast was very tasty, and you can't beat the proximity to the casino. Pricing will always be an issue, but when compared to the others, I'd rank it above all others. Look forward to going back.Genuine Hotels.com guest review
"Close by Hollywood casino and local restaurants"
I really enjoyed staying at the Holiday Inn express because I was provided with a great deluxe breakfast and I was given the opportunity to catch the shuttle bus which runs 24/7 to local attractions within the area. Also the staff members were very helpful and friendly.Genuine Hotels.com guest review
The room had an odor which made our stay a bit uncomfortable. It was likely because the vent fan in the bathroom didn't work and it created a mold smell in the room. We informed the staff about the problem but we were not offered any alternatives. Other than that everything was a typical hotel stay. Breakfast was good.Genuine Hotels.com guest review
Good service, pleasant staff, quiet....family friendly.Genuine Expedia guest review
"It's a Holiday Inn"
It's a Holiday Inn, you stay there because you usually get what you got at other Holiday Inns. If you liked your last stay, you'll be happy with this one.Genuine Hotels.com guest review
It was excellentGenuine Hotels.com guest review
I enjoyed my stay and would recommend it to others. The only thing I was disappointed in was the comfort level of the bed. It could have been a lot softer.Genuine Hotels.com guest review
"great hotel for singles and famlies"
The staff was friendly and helpful. This was my second stay here. The location is near the charles town races also.Genuine Expedia guest review
"Great room for the price!"
Room was clean as well as the pool area. Breakfast was very good with hot dishes and cold. Would recommend for the price.Genuine Expedia guest review
We had reserved a non-smoking room and upon checking in, they put us in a room that had had a smoker before (even though the room was marked non-smoking). I called the desk (though I had to call twice) and they moved us to a pure non-smoking room - which was very nice. (The earlier room was very clean; it just had the smoking odor - even though they […] tried to use a deodorizer to clear the smell.) Otherwise everything was great. The breakfast choices and quality were better than any previous Holiday Inn Express that we had styed in. Read moreGenuine Expedia guest review
Very nice hotel quite close to rafting, walking & Summit Point racetrack. Staff are very professional & the hotel was well taken care of.Genuine Expedia guest review
Very nice Hotel. Big room and close to track. Shuttle driver were very nice tooGenuine Expedia guest review
It was a very typical Holiday Inn Express - always the same and wonderful, which is why we stay there. My daughter has autism and since every single hotel is nearly identical, it creates a routine for her and she knows what to expect! The only negative was the highway noise in our room. It was pretty annoying until we turned on the air conditioner […] and that drowned it out. Read moreGenuine Expedia guest review
The Holiday Inn Express in Charles Town is in a great location for visiting the nearby casino and also historic Harpers Ferry. Room was comfortable and clean, and I always like the hot breakfast options available every morning. The only issue was that my door lock stopped working on my first night staying in the hotel and I could not get back in. Had […] to visit the Front Desk twice, but once maintenance was called the problem was quickly resolved (new batteries required). Ideally they would change this more often so this problem would not occur in the future. Read moreGenuine Hotels.com guest review
"This Hotel Is a Good Value"
We had a nice visit. Our room was large, clean and comfortable. The staff was friendly and helpful.Genuine Expedia guest review
"Large clean room"
Hotel is very close to the casino. Room was large and clean. No issues. We had a nice stay.Genuine Expedia guest review
"My experience with Holiday INN Express"
It was nice and comforble, clean and quite, affordabel the view was fantastic, people was nice and friendly.Genuine Expedia guest review
"Very disappointing stay!"
We booked a king size bed in a non-smoking room. Unfortunately, we received two queen beds in what appeared to be a former smoking room. It appears that they were booked up and ran out of non-smoking rooms and decided to put a "No Smoking" sign in our room to make it appear that it was one. However, the smell of stale smoke was in the curtains, the […] beds, the carpets - and the hallways smelled like carpet powder was thrown down and vacuumed to give the illusion of a non-smoking area. The smell was dreadful! For the same price, I will stay across the street at the Hampton Inn! Read moreGenuine Expedia guest review
EXCELLENT IN EVERYWAY . BEDS GOOD BUT NOT PILLOW TOP.Genuine Expedia guest review
"Holiday Inn Express at Charles Town, WV"
this is our 3 stay at the Holiday Inn Express and we have enjoyed each visit. Temperature was great in the rooms, breakfast was extremely tasty. rooms were always clean. overall stay was very pleasant. Will go back again when I need to stay over night.Genuine Hotels.com guest review
very friendly people and room was very nice, huge, would love to stay here again.Genuine Hotels.com guest review
The surrounding hotels were a bit pricey, this hotel was a good deal for the price. I liked that they had a shuttle bus to transport you to and from the casino.Genuine Hotels.com guest review
One of the few properties I look forward to going back to. While I do not always use it their free breakfast is the best of any of the chain operations. The one problem was difficulty connecting to the Internet the last two times I stayed hereGenuine Expedia guest review
booked this room online was a little rattled by the reveiws.fling in and got delayed at the airport so called hotel and was told that room would be ready no matter what time i got there.got there around midnight and the same lady i talked to on the phone was still there and she was true to her word room was ready.room was clean and nice !! got up in […] the morning and went to check out the free breakfast and was inpressed food was very good and a lot of it .would stay here again and again Read moreGenuine Hotels.com guest review
"Good but smelled like cigarettes."
The room has all the amenities you need. However, my non smoking room smelled liked a smoking room.Genuine Expedia guest review
"pleasant mini vacation"
the employees were very friendly and knowledgeable. We chose this hotel due it close proximity to the casino not knowing how close we were pleasantly please with added chance of visiting Harper's Ferry which also was very close. We would recommend this hotel to our friends. Enjoyed the breakfast buffet as well. thank youGenuine Expedia guest review
"Holiday Inn Express - Charles Town, WV"
Great place to stay if hitting the track. Shuttle Bus service makes life easy. Clean rooms and friendly staff. Good breakfast served until 11 AM. We will be backGenuine Hotels.com guest review
"Clean and oh so convenient!!"
Wonderful 2nd experience with this hotel.Front desk staff very friendly and helpful,room was roomy and clean and odor free.Even room temp was perfect and not dry and stuffy like some.We will be back over and over again:)Genuine Hotels.com guest review
I love staying at the Holiday Inn Express in Charlestown! I have never been disappointed.Genuine Hotels.com guest review
"Holiday Inn Express Charles Town"
Me and my wife stayed at Holiday Inn Express Charles Town for 1 night. Very comfortable place, fast and reliable WiFi and hot breakfast. My wife is kind of picky of about American hotels, but even she said she liked the place.Genuine Hotels.com guest review
"Holiday Inn Express, Charlestown WV"
The staff were very friendly and helpful. Check-in and out were fast and no hassle. We enjoyed our short stay here and will stay agin. The only minor issue was the VERY firm bed, but thats a personal preferance. Good Job!Genuine Hotels.com guest review
"Can't really beat this, close to track/casino"
Nice spacious room, good WiFi. My sole problem was that they locked out the TV so that you can't use it for your laptop's display. With no entertainment package other than local cable, this limits your options.Genuine Hotels.com guest review
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