"very nice hotel"
very nice experience and will stay there next visitGenuine Expedia guest review
"Great, but expensive"
I think this was a wonderful hotel. However, my husband and I stayed for one night and I think this was a little expensive for that amount of time. The room was large, very well decorative, however the bed was not as comfortable as you would think. The free breakfast was a great addition. Internet was fast and easy to use.Genuine Expedia guest review
The room was great. The location was great! Bed was a little firm for my liking but I still slept well.Genuine Expedia guest review
"Close to Casino and White Water Tubing"
It was great. Quick to accommodate any changes. Very accessible to go to Casino with complimentary 24 hour shuttle service!Genuine Expedia guest review
Really a nice hotel, very clean. Super friendly staff from the front desk to housekeeping. We were impressed with the breakfast buffet it was every bit as good as any Hampton Inn. Very close to Hollywood Casino. We will stay here again.Genuine Hotels.com guest review
"Superb service, extensive free breakfast"
Very accommodating. Clean, comfortable. A little pricey, but very satisfied with the staff and service.Genuine Hotels.com guest review
"Very Clean !"
Enjoyable and a nice breakfast.Genuine Hotels.com guest review
"Good, basic hotel."
Had reservations and arrived around 5:30 p.m. The room was ready and check-in was a breeze.Genuine Expedia guest review
Very pleasant and comfortable. We came in tired from a long day at Antietam and Harper's Ferry. Was a little difficult to access due to construction. Room was clean and comfortable.Genuine Expedia guest review
There was a black ash on the bed,maybe from a smoker. The smoke detector was hanging off the wall. You could here every sould in the hotel. The week before I stayed in the Hampton Inn and gave the 10 out of 10. Not the best Holiday Inn I have stayed in.Genuine Hotels.com guest review
"hotel close to Harper's Ferry"
Everything was comfortable except it would have been nice if there had been 2 armchairs instead of one.Genuine Expedia guest review
The hotel was very clean and the room was big. It was nice and quiet. If you are visiting Hollywood Casino, it is a very convenient. We were visiting Harpers Ferry, which was also very close. It was recommended by the front desk to try La Mezzaluna Cafe for dinner... NOT good! On the other hand, the complimentary breakfast was great. Everything expected, […] plus pancakes, eggs and bacon. They did a good job! Overall, great stay and would return. Read moreGenuine Hotels.com guest review
"close to Charles Town Races and Casino"
it was nice. the hotels was close to what we wanted to see.Genuine Hotels.com guest review
"overall good place to stay"
the hotel was clean staff was friendly. breakfast was not great but there was a lot of selection. The bus to the casino was fantastic and ran every 20 minutes. Pool was cold but clean. Rooms were spacious and clean. Overall would definitely come again.Genuine Hotels.com guest review
It was nice, but we didn't get our rubber ducky :(Genuine Hotels.com guest review
Good hotel. The shuttle could run a little faster but that is owned by casino. When remodeling you need more than a post it to say where your rooms are locatedGenuine Expedia guest review
The hotel was undergoing some cosmetic updates/construction, but the overall cleanliness was impeccable. The staff was so nice and friendly and made our stay comfortable and pleasant. Would definitely stay here again and again .... thank you!Genuine Hotels.com guest review
This is your run of the mill HI Express, except they should let you know before you book that they are currently under renovation. There were hallways blocked off, wallpaper was peeled off the walls, etc.Genuine Hotels.com guest review
"Pass this one up in 2013"
We were shocked after we checked in to find that this hotel is in the process of a major renovation. Literally half the hotel was closed, and the hallways were blocked with plastic drop-cloths and washing machines. In the half of the hotel that was open, the hallways were in various states of having their wallpaper removed and being spackled, and the […] carpets were filthy. Although our room was comfortable and clean, the hallways were a wreck and it felt as if we were in a fleabag hotel that charges by the hour. Honestly, this hotel should be closed while this work is being performed. They should have completed work in the other half, then opened it and closed the 2nd half while they renovated. We were greatly disappointed with Hotels.com for renting us this room, and considering the condition of the hotel, the rate we paid was far too high. Extremely disappointed. Read moreGenuine Hotels.com guest review
"Great hotel for the $"
The staff was very friendly and helpful. The room and the hallways, etc. were very clean. The shuttle bus service to the casino was very convenient. The only downfalls to this hotel are the beds aren't very comfortable and the free breakfast was not that good. If this hotel would get some new mattresses, this would be a very nice place to stay for the […] money. Note: Do not waste your money at the Roy Rogers on Rt.9. It is terrible. Read moreGenuine Expedia guest review
"Great Place to Stay"
WE love to stay here when we go up to the Casino. The rooms are always clean and comfortable. The shuttle to and from the Casino is the greatest. The staff is always smiling and happy to answer any questions or help in anyway possible.Genuine Hotels.com guest review
Sheets could be less coarse, could use an operating pancake cooker. preferrable belgian waffle maker. Otherwise, it was a nice hotel, would stay again. Shuttle service back & forth to casino was great.Genuine Hotels.com guest review
"close to casino/race track"
Room was in excellent condition - exceptionally clean. Staff was wonderful! The free breakfast was more than we expected & delicious! Wonderful stay - will book again for future getaways to Charles Town!Genuine Hotels.com guest review
"Great place to stay"
The location was great, room very clean with no problems and the service was superb. The breakfast host was very courteous and friendly. A real southern, down to home treatment. Will definitely recommend to others.Genuine Expedia guest review
"Great Charles Town Hotel"
We love this hotel and choose it every time we are visiting Charles Town. The employee's are always very nice and accommodating. A definite plus is that it is on the shuttle route for the Hollywood Casino!Genuine Expedia guest review
"a good getaway"
This hotel was great my only issue was I could not get online with my computer they tried to help to help me so I was happy with my stay and the breakfast bar wad very good.Genuine Expedia guest review
"Very nice place to stay"
Enjoyed my stay. Awesome staff, super clean , very comfortable chairs in room. Just wish it wasn't a non-smoking facility.Genuine Hotels.com guest review
"Good weekend spot."
staff was extremely friendly and pleasant. Room was anice size. Halls smelled a little strange. Upholestry on chairs were dirty needed cleaning.Genuine Expedia guest review
was fine and pretty typical of Holiday Inn, but found mattress to be quite uncomfortable compared to other HI's I've stayed.Genuine Hotels.com guest review
This hotel was very clean the staff very nice and i would stay here again ,breakfast was greatGenuine Hotels.com guest review
Excellent hotel. Very clean. Nice locationGenuine Hotels.com guest review
"Excellent service, close to casino,"
We had a great time at this location. Unfortunately, our car broke down when we arrived but the wonderful staff helped us find a mechanic that was open on Saturday. The staff went above and beyond the call of duty to help us out of a tight situation.Genuine Hotels.com guest review
The stay was very nice.The surrounding area was a little dull but close to attractions.The hotel was very nice and clean.The staff was friendly and very helpful. We would stay here again.Genuine Hotels.com guest review
We had a wonderful stay. The room was awesome and so were the staff. I would highly recommend this hotel. Can't wait for my next visitGenuine Expedia guest review
"Excellent value concealed in strip mall wasteland"
Pleasant and competent staff, comfortable rooms and nice pool, decent breakfast and a reasonable price. We were very happy.Genuine Hotels.com guest review
Holiday Inn Express was a nice alternative to staying on-site at the casino. The service was top class, the breakfast was very tasty, and you can't beat the proximity to the casino. Pricing will always be an issue, but when compared to the others, I'd rank it above all others. Look forward to going back.Genuine Hotels.com guest review
"Close by Hollywood casino and local restaurants"
I really enjoyed staying at the Holiday Inn express because I was provided with a great deluxe breakfast and I was given the opportunity to catch the shuttle bus which runs 24/7 to local attractions within the area. Also the staff members were very helpful and friendly.Genuine Hotels.com guest review
The room had an odor which made our stay a bit uncomfortable. It was likely because the vent fan in the bathroom didn't work and it created a mold smell in the room. We informed the staff about the problem but we were not offered any alternatives. Other than that everything was a typical hotel stay. Breakfast was good.Genuine Hotels.com guest review
Good service, pleasant staff, quiet....family friendly.Genuine Expedia guest review
"It's a Holiday Inn"
It's a Holiday Inn, you stay there because you usually get what you got at other Holiday Inns. If you liked your last stay, you'll be happy with this one.Genuine Hotels.com guest review
It was excellentGenuine Hotels.com guest review
I enjoyed my stay and would recommend it to others. The only thing I was disappointed in was the comfort level of the bed. It could have been a lot softer.Genuine Hotels.com guest review
"great hotel for singles and famlies"
The staff was friendly and helpful. This was my second stay here. The location is near the charles town races also.Genuine Expedia guest review
"Great room for the price!"
Room was clean as well as the pool area. Breakfast was very good with hot dishes and cold. Would recommend for the price.Genuine Expedia guest review
We had reserved a non-smoking room and upon checking in, they put us in a room that had had a smoker before (even though the room was marked non-smoking). I called the desk (though I had to call twice) and they moved us to a pure non-smoking room - which was very nice. (The earlier room was very clean; it just had the smoking odor - even though they […] tried to use a deodorizer to clear the smell.) Otherwise everything was great. The breakfast choices and quality were better than any previous Holiday Inn Express that we had styed in. Read moreGenuine Expedia guest review
Very nice hotel quite close to rafting, walking & Summit Point racetrack. Staff are very professional & the hotel was well taken care of.Genuine Expedia guest review
Very nice Hotel. Big room and close to track. Shuttle driver were very nice tooGenuine Expedia guest review
It was a very typical Holiday Inn Express - always the same and wonderful, which is why we stay there. My daughter has autism and since every single hotel is nearly identical, it creates a routine for her and she knows what to expect! The only negative was the highway noise in our room. It was pretty annoying until we turned on the air conditioner […] and that drowned it out. Read moreGenuine Expedia guest review
The Holiday Inn Express in Charles Town is in a great location for visiting the nearby casino and also historic Harpers Ferry. Room was comfortable and clean, and I always like the hot breakfast options available every morning. The only issue was that my door lock stopped working on my first night staying in the hotel and I could not get back in. Had […] to visit the Front Desk twice, but once maintenance was called the problem was quickly resolved (new batteries required). Ideally they would change this more often so this problem would not occur in the future. Read moreGenuine Hotels.com guest review
"This Hotel Is a Good Value"
We had a nice visit. Our room was large, clean and comfortable. The staff was friendly and helpful.Genuine Expedia guest review
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