All hotels in Melbourne, Victoria, Australia
1 room, 2 adults
You can collect Hotels.com® Rewards nights here23 33 Lonsdale St, Melbourne, VIC, 3000, Australia, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 242 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Very nice, and reasonable price!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a lovely stay. It is nothing fancy, but really well priced, comfortable, good location and provides everything you need!
Genuine Expedia guest review
Other trip Sep 18, 2014
A Traveler
AU
4.0 / 5Excellent
"Basic,clean great location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We where in town for a wedding and we just needed a basic bed and shower and somewhere central oaks was excellent for what we needed.
Genuine Expedia guest review
Other trip Sep 13, 2014
A Traveler
AU
4.0 / 5Excellent
"Stormy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location. Clean spacious comfortable 1 bed unit. The only downside is the storm noise in the adjacent stairwell
Genuine Expedia guest review
Other trip Sep 11, 2014
kez
AU
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Clean, quiet and close to the venues we were in Melb for. We will return.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Ally F
AU
4.0 / 5Excellent
"Close to restaurants & CBD"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was well situated for our purpose. The spacious room,comfortable bed and pleasant staff made our stay fabulous.
Genuine Expedia guest review
Other trip Sep 9, 2014
Belle
AU
5.0 / 5Outstanding
"Modern, clean & convenient"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Centrally located within walking distance to tram stop, Her Majesty's Theatre, and restaurants (great cafe next door for breakfast). IGA next door also. We booked the studio room and received upgrade to one bedroom apartment which was amazing on a high floor. Comfortable king sized bed and modern fittings throughout. We will definitely stay here again!
Genuine Expedia guest review
Other trip Sep 9, 2014
A Traveler
AU
5.0 / 5Outstanding
"Close to St Vincents Private Hospital"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close proximity to the hospital. Close to food outlets
Genuine Expedia guest review
Other trip Sep 2, 2014
Jane
AU
4.0 / 5Excellent
"Business"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Close to everything, clean comfortable and spacious
Genuine Expedia guest review
Other trip Aug 27, 2014
A Traveler
AU
4.0 / 5Excellent
"Happy customer"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Have used before, will use again. Good value.
Genuine Hotels.com guest review
1 night business trip Aug 14, 2014
A Traveler
AU
4.0 / 5Excellent
"Typical Oaks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Dont think I'd rate it at 4 1/2 star but pretty good all the same.Nice & clean with the exception of some walls that had had drinks spilt on them and not cleaned up. Lifts not the fastest
Genuine Expedia guest review
Other trip Aug 21, 2014
Rep90
AU
4.0 / 5Excellent
"Great stay!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed our stay at Oaks on Lonsdale. Hugely convenient with the parking as this was the first time we had driven to Melbourne. Great apartment with everything you need!
Genuine Hotels.com guest review
2 night trip with friends Aug 14, 2014
A Traveler
AU
5.0 / 5Outstanding
"Quiet hotel in the city."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved everything about this hotel. Stayed for 8 nights in a one bedroom city view apartment on the 24th floor. The room was perfect, very clean, quiet and comfortable.
Genuine Expedia guest review
Other trip Aug 10, 2014
Angela
AU
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and I found the location great, beds comfy, except pillars rubbery. Room size fantastic, Service at front desk good. Replacement of used items eg toilet paper, tea bags, dish washing satchel. Missed on one occasion. Overall I would thoroughly recommend this hotel to my friends and family members. Location Great, Hotel clean. Hotel quiet for good nights sleep. Trams close, walk to China town and entertainment. Access to shopping easy walking distance. Would stay there again on further visits to Melbourne.
Genuine Hotels.com guest review
9 night trip Jul 15, 2014
RK
AU
5.0 / 5Outstanding
"Great location and a very spacious."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great time at the Oaks. Location was perfect and apartment was spacious, clem and very well equipped. We were so pleasantly surprised as after reading some of the reviews we were a little hesitant. What a nice surprise when we opened the door to unit 1505 (one bedroom). Multiple restaurants in area (borders China Town) and tram, bus and train station within a 3 minute walk. Our washing machine in the apartment did to work and when we called the Front Desk, they came up immediately to see what was wrong. They could not correct the issue so took our laundry with them and returned it all washed and dried later in the evening. A perfect place to stay - we loved it.
Genuine Expedia guest review
Other trip Jul 24, 2014
Kathy
AU
3.0 / 5Good
"become older now."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Ok for a business trip
Genuine Hotels.com guest review
1 night business trip Apr 7, 2014
A Traveler
AU
4.0 / 5Excellent
"Great accommodation option"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We came to visit family for a few days and it was lovely to be able to have them visit us for drinks and nibbles. It was easy to get around from here and local shops (grocery) were very useful.
Genuine Expedia guest review
Other trip Jul 9, 2014
Helen
AU
4.0 / 5Excellent
"Spacious apartment with balcony"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was very clean, well equipped and well laid out. Hotel could afford some refurbishing in the public areas. No amenities, outside the room, apparent. Great location for exploring downtown Melbourne, by foot and close to all public transit. Service was acceptable, but not welcoming. Would stay again.
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
TorontoLiving
AU
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Oakes on Lonsdale was in a great location. Staff were very helpful and the sky room was just beautiful.
Genuine Expedia guest review
Other trip Jul 6, 2014
Lindy
AU
1.0 / 5Poor
"Terrible Experience and Service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The hotel staff were very rude and provided horrible service. We got kicked out of our room without any warning until the last minute because of apparent noise however we weren't notified of any noise complaints or warnings until we were actually rushed out of our room onto the street at night. We weren't even making much noise, could hear a lot more noise coming from another room on the same level. I recommend staying at any other hotel in Melbourne CBD as it's not worth paying to stay at this hotel. Was not an enjoyable experience at all.
Genuine Hotels.com guest review
2 night trip with friends Jun 27, 2014
A Traveler
AU
4.0 / 5Excellent
"Comfortable & convenient"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Amazing location, 10 minute walk to Bourke St mall. The room was comfortable for two people. The view was amazing from the 28th floor. A little mould on the curtains and the air conditioner was very noisy but overall, we were happy.
Genuine Expedia guest review
Other trip Jun 30, 2014
Terri
AU
5.0 / 5Outstanding
"Very large and comfortable room. Helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good sized furnished balcony. Large living room, separate bedroom. Staff friendly and helpful. Overall, great place to stay
Genuine Expedia guest review
Other trip Jun 24, 2014
heidi
AU
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Although the hotel amenities is less than satisfactory, its fantastic location is a huge draw to revisit the hotel. Oaks at Lonsdale is just about 5 minutes away from Chinatown, 3 minutes to the major theaters and 2 minutes from the Parliament station. It is a short walk to the Melbourne museum and Fitzroy street, and the major shopping area is just 3 blocks away. Most importantly, city circle tram is just a stone throw away to hop on and off to all the major attractions in the city.
Genuine Hotels.com guest review
7 night trip with friends Jun 5, 2014
W. Fang
SG
5.0 / 5Outstanding
"Nice hotel in Melbourne CBD"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our third stay at Oaks on Lonsdale, and again we found the staff most helpful and pleasant. The apartment was spacious and comfortable. We will definitely stay at this hotel again.
Genuine Expedia guest review
Other trip Jun 4, 2014
Margaret
AU
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I'd stay here again for sure. The only downsides were the horribly slow washing machine and the kitchen could use some new cooking equipment. Besides those small things the rooms were clean and well sized and service was pretty good too.
Genuine Hotels.com guest review
3 night trip May 23, 2014
A Traveler
AU
4.0 / 5Excellent
"Heart of Downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent service apartment. Very close to happening part of Melbourne. China town and Lygon street are just few minutes walk. Staff are very courteous and helpful. The reception staff took care of all our sightseeing trips and was quite helpful in calling multiple places to get good price. Will definitely recommend.
Genuine Expedia guest review
Other trip May 31, 2014
Shakes
AU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good
Genuine Hotels.com guest review
2 night business trip May 23, 2014
A Traveler
AU
2.0 / 5Fair
"Good location"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Walking into the room we felt that the wall looked soiled. There is nowhere to stack luggage or even a chair to sit on. Bed is quite close to window and curtains opened when getting in/out of bed. On level 28, it was a little disconcerting. elevator service was quite good as was bed comfort. Door to room was lethal, it sprung closed with no mechanism to slow down. Be careful with fingers and arms. There is a nail sticking out of carpet close to tiled area, wear shoes or slippers. Location close to Chinatown, other eateries and trams was very good. Cafe downstairs was also excellent.
Genuine Expedia guest review
Other trip May 19, 2014
Peter
AU
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a great experience and the hotel was very comfortable and very conveniently located. I would highly recommend this hotel and definately stay there on my next trip to Melbourne.
Genuine Expedia guest review
Other trip May 6, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a great experience and the hotel was very comfortable and very conveniently located. I would highly recommend this hotel and definately stay there on my next trip to Melbourne.
Genuine Expedia guest review
Other trip May 6, 2014
A Traveler
AU
3.0 / 5Good
"Lousy housekeeping"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nobody made up our apartments for two days continuously. I understand that one day is because of public holiday but the second day the apartment was not cleaned despite we told the reception that we need to clean the room. When we came back to the apartment after sightseeing in the evening, we only found out the room was not made up at all. We contacted the reception again but they said there is no housekeeping staff at night!!
Genuine Hotels.com guest review
4 night family trip Apr 16, 2014
Lam
AS
5.0 / 5Outstanding
"Studio apartment with view"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
It is unusual to get a good view on the rear of the building, very quite in the middle of Melbourne !
Genuine Expedia guest review
Other trip Apr 22, 2014
Les
AU
4.0 / 5Excellent
"Nice hotel, easy walking distance to Melb. centre"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff were friendly and helpful. Even allowed us to enter another room to set up balloons for a pending proposal [our daughter and her now fiance]
Genuine Expedia guest review
Other trip Apr 22, 2014
Janna
AU
4.0 / 5Excellent
"Great CBD spot"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Central but reasonably quiet. Tram and train real close. Room were very good. Why are we paying for wifi though?
Genuine Expedia guest review
Other trip Apr 21, 2014
A Traveler
SG
4.0 / 5Excellent
"Central to Melbourne CBD, close to tram & train"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a one bedroom apartment for 4 days. The apartment was made up of a main room with kitchen and living area with timber flooring with a small balcony overlooking Lonsdale street. The bedroom (king size) had a large mirrored wardrobe. The bathroom had separate access off the entry hallway with a shower/bath, and also had a washer/dryer plus laundry sink, enclosed, in the bathroom. We found the whole place spacious and clean. The kitchen was large and well set out with a large fridge and dishwasher. Staff was friendly and accommodating when we asked for an extra night. The apartments are conveniently located - we walked to the a seminar at the RMIT story hall, shopped in the centre of town, visited the QueenVictoria markets (currently closed Mon & Wed) and found the free circle tram (no. 35) very handy. Parliament St. rail station is also just up the street - not even half a block and has a lift to help get luggage down onto the train! We found the location handy and central to all our needs on this visit.
Genuine Expedia guest review
Other trip Apr 20, 2014
BeyondHere
AU
4.0 / 5Excellent
"close to circle tram"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good hotel with friendly helpful staff. Liked that it was near circle tram stop with IGA just down the street
Genuine Expedia guest review
Other trip Apr 9, 2014
Matt
AU
5.0 / 5Outstanding
"CBD hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have stayed at the OAKS on Lonsdale many times. Staff are always friendly. the room clean and well maintained.
Genuine Expedia guest review
Other trip Apr 9, 2014
Geoff
AU
4.0 / 5Excellent
"Excellent location/venue, studio a little small"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Have stayed here previously and the venue is great - perfect location to city, shops and restaurants, in great condition and friendly staff. Last time I stayed in a 2 bedroom apartment which was massive. This time I had a studio apartment - it was a decent size, bathroom, kitchen and bed area all good, but there was no couch / table / chair for sitting on, so if you used the kitchen you had to stand up or sit on the bed to eat.
Genuine Hotels.com guest review
4 night business trip Mar 30, 2014
A Traveler
AU
5.0 / 5Outstanding
"Will stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Booked a studio but found it not to our liking. Staff were extremely helpful and upgraded us to a 1 bedroom apartment for minimal cost with no fuss. What a difference, large and spacious, modern with balcony. A pleasure to relax in at the end of the day. We will definitely stay again.
Genuine Hotels.com guest review
2 night trip Apr 3, 2014
Sharon & Phil
AU
5.0 / 5Outstanding
"gem of a place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here for two nights. Close to china town. Room is clean and staff are friendly.
Genuine Hotels.com guest review
2 night business trip Mar 30, 2014
Yin
AU
5.0 / 5Outstanding
"Central to Everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I found the hotel central to all the activities I wished to attend. I was able to walk to the venues without any trouble.
Genuine Expedia guest review
Other trip Mar 24, 2014
Liz
AU
4.0 / 5Excellent
"A comfortable place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The room had a wonderful view overlooking Melbourne from two directions. The bed was large and spacious. The cupboard space was good. The bathroom was spacious with again plenty of storage space. The room had a little kitchen, most convenient particularly as two doors down from the hotel is a good supermarket. The hotel is situated in a rather lovely part of Melbourne. It is just near China Town and Greek town. It is also near three major theatres. The trams and trains are only a few minutes away. The staff on duty twenty four hours are helpful and friendly. We had a wonderful stay.
Genuine Expedia guest review
Other trip Mar 20, 2014
Jillian
AU
4.0 / 5Excellent
"very central"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was very clean and tidy .Very central to China town and the City Circle tram and short walk to theatres and restaurants. IGA next door so very handy Had requested 2 x single beds but this did not happen but the King size bed was very comfortable. There was no washing machine in the closet laundry as stated in the description.
Genuine Hotels.com guest review
2 night trip with friends Mar 14, 2014
julsnpete
AU
5.0 / 5Outstanding
"great room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great room in a good spot very happy with the room.
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
AU
4.0 / 5Excellent
"Very Central"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Loved Melbourne - bit of a mind bender for those from lil' ol' New Zealand. Food, food everywhere, so many shops and hoards of people. Trams are great and the heritage buildings tucked away in secret places are wonderful.
Genuine Expedia guest review
Other trip Mar 15, 2014
A Traveler
AU
5.0 / 5Outstanding
"Convenient city accommodation.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have stayed at the Oaks on Lonsdale the last few times when visiting Melbourne. Love the convenience of public transport and being so close to CBD shopping and great restaurants. Great value apartment accommodation... The 2 bed apartment we stayed in was large and offered everything we needed.. Will definitely stay here again when in Melbourne..
Genuine Expedia guest review
Other trip Mar 11, 2014
Cathy
AU
5.0 / 5Outstanding
"Great room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great room right in the centre of Melbourne,Plenty of bars,restaraunts cafes right on your doorstep.2 minute walk to theatre land and China town.Enjoyed a great stay at this Hotel.
Genuine Expedia guest review
Other trip Feb 22, 2014
John
GB
3.0 / 5Good
"Stay for Australian Open"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was good value for a January booking and was a good location close to the tennis. However the bare minimum when it came to customer service, little information provided about the facilities in the hotel, our bags were held prior to check in in a location that was not locked and accessible to anyone coming into the hotel. Rooms were comfortable and clean.
Genuine Expedia guest review
Other trip Feb 6, 2014
Veld
AU
4.0 / 5Excellent
"GOOD MEMORY"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel reception is small but friendly staffs. Rooms are big! My family likes it overall, Within city. Food and transport easily accessible.
Genuine Expedia guest review
Other trip Feb 3, 2014
Foreigner
SG
5.0 / 5Outstanding
"Good value, conveniently located!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Myself and a friend stayed 3 nights over the Australia Day weekend to see a show at Her Majesty's Theatre. The hotel was centrally located to everywhere we wanted to go. We found our apartment very clean, quiet and well appointed and the beds were extremely comfortable.We also loved the little balcony - great place to relax with wine and nibbles after a big day shopping. One thing that disappointed me was that, even though there was a sticker on the bathroom mirror saying about helping the environment by hanging up towels instead of having them laundered every day (which we did) our towels were still taken and replaced by fresh ones.
Genuine Expedia guest review
Other trip Feb 3, 2014
Leanne
AU
5.0 / 5Outstanding
"Very convenient for us for access to the tennis."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything went smoothly - the rooms were fine, everything worked. The weather was something different - 4 days of heat wave - loved the air con.
Genuine Expedia guest review
Other trip Jan 25, 2014
Ray
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews