"Slept on the floor"
I was told over the phone that there were pull outs in every room. Since I was traveling with a colleague we needed 2 beds. Would not have book here without that info. When I got there, no rooms had pullouts and no two bed rooms available. They gave no discount for the misunderstanding, they did give us another set of blankets so one of us could sleep […] on the floor. Read moreGenuine Hotels.com guest review
"You get what you pay for"
Other than friendly front desk staff, the hotel was very lacking. It felt dirty overall due to things being worn out. The curtain rod fell off the bar every time we tried to pull the curtains open or closed, plus back lining of curtain had holes in it, so in the morning, the sun came shining through. So much for black out curtains! Outside of the front […] entrance always had people loitering about, smoking. The "breakfast" was a joke. It consisted of muffins and three pieces of fruit. The coffee and hot water had already run out and we were down there by 7:30. We would not stay here again. Read moreGenuine Hotels.com guest review
"It's alright to get some sleep"
The stay was decent for a good night sleep but the breakfast was terrible and there no work out facility and no business center to make copy's or to print something off the InternetGenuine Hotels.com guest review
"Not worth money"
We were put in 3 different rooms. we originally asked for 2 beds. the first room was one bed, so we were moved. the next room had a broken window, so all you heard was highway noise. the last room was better, but still had problems. hot water in sink didn't work. the ac worked only periodically, and you could hear EVERYTHING! I will never stay there […] again. the only positive was the front desk lady Read moreGenuine Hotels.com guest review
"Okay for price"
Room had stains on carpet. Front desk staff polite. Room was adequate. First time at hotel and was not impressedGenuine Hotels.com guest review
I booked 7 rooms and I thought I was booking doubles (2 beds) but instead it was one double bed. I think this should be made much clearer. The rooms are small but comfortable enough to stay over night. The staff was kind.Genuine Hotels.com guest review
"Do not stay here"
I should have known it wouldn’t be a good stay from the moment I walked in. The front desk clerk was on a personal phone call regarding a new job. He didn’t get off the phone with me to check in, but simply asked my name and gave me a key. When I got to my room it was what I expected. However, when I went to bed, there was a train going by every hour. […] And it blew its horn each time. After two nights I asked to be moved to a new room. The new room, being on the other end of the hotel, was not far enough to miss the train. Besides the noise, there were little nuances in both of the rooms. Little enough not to mention, but large enough to convince me to not stay here again. Read moreGenuine Hotels.com guest review
"Rooms are dirty but if you need a bed its ok."
You get what you expect from the reviews and the price. But you hope rooms are clean at least, very dirty.Genuine Hotels.com guest review
Disgusting. Lack of supplies such as hair dryer, shampoo, conditioner, and the towels stinks!Genuine Hotels.com guest review
Eoom was tiny, bed hard as a rock, no bathtubs and staff was very unfriendly.Genuine Hotels.com guest review
everything was clean and comfortable at a very good price. However the freight train adjacent woke me up 3 times during the night. This is a problem. Thanks,Genuine Hotels.com guest review
"Cheap & great!"
Most people always say, "You get what you pay for." But this hotel was easy on my pocket book but not cheap looking like a motel. I was very satisfied with this room. Had great friendly service and the accommodations in the room were awesome!Genuine Hotels.com guest review
"front desk lost their mind"
it took me an hour to get checked in because they didnt have their stuff together AT ALL!!!Genuine Hotels.com guest review
"I wouldn't stay here again"
The lady that checked us in was wonderful. Very nice and helpful. The room itself wasn't horrible, but it wasn't great either. The beds were comfortable, and the linens were clean. The bathroom and kitchenette area were very worn out... part of the counter in the kitchenette was missing. There was no storage space in the bathroom to speak of, and it […] wasn't all that clean. The worst part about this place was the location. The train tracks were about 100 yards from our window, and we heard 7 trains come through between the hours of 12:00am - 8:00am. The price was what we were looking for, but I'd be willing to spend a little bit more next time for a better place. Thankfully, we only spent one night here. Also - the "free breakfast" that's included is a granola bar and coffee. Not really what we were expecting... Read moreGenuine Hotels.com guest review
"Great clean hotel for price"
Great clean hotel for price, location close to eating places & stores. Hotel was in nice condition, no bad smells, nice room had a small kitchenette with stove, microwave, sink, dishes, only complaint is needs a full length mirror.Genuine Hotels.com guest review
Mikia (I think that was her name!) the front desk clerk was Awesome!!!! Very nice, helpful & knowledgable !!Genuine Expedia guest review
"hotel stinks, train keeps you up all night"
The hotel reeks of cigarette smoke even though we were in a non smoking room it permiated our room. When you walk through the lobby doors there is a very moldy musty smell that smacks you in the face. The train comes through after midnight every night with a loud horn and at 8 in the morning. The bed is hard as a rock with springs that poke into you. […] They do not re-fresh your room unless you ask - of course they don't tell you this at check in and then you realize your room is not cleaned and you need fresh towels after a long day out. Read moreGenuine Hotels.com guest review
I booked the room last minute, so I didn't have much wiggle room, consequently, I just put up with a very smelly room & a dismissive staff. However, the lady who checked me in was very pleasant & attentive.Genuine Hotels.com guest review
I was not pleased. The first room we were given was dirty. There were dirty towels in the bathroom and the bed was unmade. The phone in the replacement room was dirty with brown goo on the receiver and phone base. There was a roach in the bathroom. I am very unhappy with the condition. The hotel desk personnell was friendly and I could tell she was […] embarrassed by the complaint. She was great and I don't fault her for the unclear rooms. Read moreGenuine Hotels.com guest review
"Good for basic stay"
The services provided are good for the money. You need to check in early, because if you don't like the room for any reason, they can give you another one (If available). Since these rates are low, the rooms get taken fast, especially at the weekend.Genuine Hotels.com guest review
"Lies in the literature"
Place was okay, but when asked about the lies in their literature, not any good answer. Says rooms have hair dryers, but doesn't.Genuine Hotels.com guest review
Very dirty and burn holes in everything .....I asked for non smoking room and there were burn hole marks in blankets and bed.Genuine Expedia guest review
"Would not recommend"
The staff person was polite and accommodating. The room itself was not acceptable. While the kitchenette and sheets were clean enough, the walls had drip marks everywhere, around the kitchen, around the bed, everywhere. I was very careful not to touch the walls the one night I stayed. The armchair was torn and there was barely enough room to move around […] it. Read moreGenuine Expedia guest review
"Available Amenities are Confusing"
The Hotels.com website indicated that hairdryers and turn down service were available on request. This is not the case at this property which was inconvenient because I specifically did not bring a blowdryer to save space. The hotel includes a small, extremely minimally furnished kitchen but some things were inexplicable such as the demand that you […] wash your own dishes or incur an additional charge, but dishwashing soap was not provided. Dishwashing soap is not a typical item you pack with you when staying at a hotel that provides a kitchen. The Hotels.com website also indicated the facility had a tub/shower combination but this was not the case. After hiking all day, I was looking forward to a bath, but had only a very small shower - although it was nice that they had an adjustable shower head with a massaging option. Overall, I will not choose to stay again at an Extended Stay America Economy Hotel. Economy is one thing, but inconvenience and surprises not indicated on the website are annoying and stressful. Read moreGenuine Hotels.com guest review
"Disappointing location for this chain"
Minimal cleaning at best. No soap in the bathroom. Mattress was utterly uncomfortable.Genuine Expedia guest review
"You get what you pay for"
We definitely got what we paid for. Small room with a small ( not a queen) HARD bed. Only 1 lamp table beside one side of the bed. No bathroom counter except the back of the toilet. Only a shower NO tub.Genuine Hotels.com guest review
The hotel was awesome. Our room included a stove and sink with all the necessary plate and silver wear which was uncommon. They had a laundry room, great location, excellent staff, good vibes. I'd stay there again any day.Genuine Hotels.com guest review
This hotel is well located with Starbucks and Sprout supetrmarket nearby. Very clean rooms. The pillows are to thick and tough for my taste. There is a railway close to the hotel and we listen at least three trains passed by during the night.Genuine Hotels.com guest review
"SpeedSkating Road Rash 2012"
We stayed one night. The room was not fancy but it was sufficient for what we needed. The staff was pleasant.Genuine Expedia guest review
"Internet pictures are very misleading"
The first room we were assigned was never touched so had to go all the way back down from the 3rd floor n wait on another room. The room was nothing like the pics showed its not worth the money you pay no matter the amount I will rather sleep in my car than stay there again. Oh n its right by a train track where its right by the intersection so they […] have to lay on the loud horn. Read moreGenuine Hotels.com guest review
"BYOP (Bring Your Own Plumber)"
While my room was very clean, including the carpet, there was no tub in the bathroom, only a narrow shower. When the toilet stopped up Saturday, I was told no maintenance service was available on weekends. The front desk clerk was courteous, but said she could only bring me a plunger to deal with the problem myself. Not something I expect to do in a […] place where I am paying to stay. Also, while my room was a non-smoking room, the hallway smelled of cigarettes and the staff were smoking right outside the front door on several occasions so I had to walk through smoke to enter the hotel. My room was quiet Friday, but Saturday, loud people were outside from 9:30 on. Even with the fan and the TV on, I could still hear them. No one would answer the phone at the front desk, which was supposed to be open till 11:00 p.m.. Read moreGenuine Expedia guest review
"Worst Hotel Ever"
The hotel was the filthiest hotel I have ever seen. The room, booked at a King non-smoking was a twin smoking that smelled of cigar and urine. There was mold in the shower, blood looking substance on the floor and door frame, torn up bedspread. The floors were dirty as well as all the drawers and food in the microwave that was missing the turn table. […] The toilet lid was sticky and dust all over the furniture. Furnityre was deteriorated. The coffee maker basket still had coffee in it with several inches of mold growing out of it. When I called Hotels.Com to move, all they could do is recommend another room at the same hotel chain several miles from where I had just driven from when they had said there were no rooms available. This was after I had been hung up on three previous times. I have photographs to show everything. Gross. Unsanitary should be closed by health department Read moreGenuine Hotels.com guest review
"OK FOR THE PRICE"
This hotel would be OK if you are just passing through and need a room for the night at a low price. Not for those who like to be waited on, as if you stay more than one night, you will need to go to the desk to get clean towels, etc. Not many amenities, no ice machine either. The beds in the double room are full size, guess we are used to bigger. The […] room was just OK, nothing to brag about. Friendly front desk personnel. Many restaurants and shopping close. Read moreGenuine Hotels.com guest review
"EXTENDED STAY ROUNDROCK, TEXAS"
Very courteous and reasonable...no frills but basic needs met!Genuine Hotels.com guest review
Wasn't expecting the Ritz, but more than we got. Many things (clock, lamps,etc.) were not plugged in. One ot the reading lights over bed was not working. One of the bulbs in the overhead fluoresent burned out. Beer can under one bed, coke can and bottle cap under the other. Only one wash rag. Hotel doesn't have an ice machine yet no trays in the frige. […] All three calls to the front desk as well as an earlier call from outside went to straight to voice mail. Not a big deal, but it's been a long time since I stayed in hotel with a 19" (?) old style Phillips TV. Read moreGenuine Expedia guest review
"You get what you pay for."
Thankfully, I only needed a room for 1 night, so this place served it's purpose. The problem is, I skimped on the price of a hotel stay in Austin, and I will now pay the difference in needing some sort of penicillin shot for something I might have caught from the sheets...or just being in the hotel itself. First problem was I booked a room and when […] I got there, the room wasn't available. So the kind woman behind the counter gave me an "upgrade"...WOW...what an upgrade, if that was the upgrade, I can't imagine what my real room was like. Second was hair on the towels in the kitchenette, hair on the towels in the room, the sheets had holes in them, carpet was coming apart, lets not forget the condom wrappers on the floor of the entrance to the hotel.....*sigh* I would typically never stay in a place like this, but, it was the cheapest in town and it was last minute. Never again. Read moreGenuine Expedia guest review
"Very Dissapointed - NO TOWELS?????"
The girl at the desk when I checked in was SUPURB! The hotel had NO FACE TOWELS!! She told me that people keep taking them. Well, a hotel is suppose to replinish them. She went out of her way to find me a face towel. She should be praised although I cannot remember her name. An African American Girl, on duty of Tuesday, February 7, 2012 at 5:00 p.m. […] The Window Drapery was appauling. Torn and had holes in it which let in the outside lights. Will never stay in another Extended Stay Hotel if I can help it. Also, because she told me some families stayed there, there were undesirables standing in the entrance smoking, and I was scared to pass them. I told the hotel desk clerk that she should ask them to go to their rooms. It was very frightening!! Read moreGenuine Expedia guest review
"no free wifi"
hard bed, no free wifi. $5 wifi wouldnt connect. and it was priced at $45, but its $55 after tax with wifi charge.Genuine Hotels.com guest review
"Disappointing hotel, nice staff"
The hotel staff was very helpful and pleasant. But I had to change rooms three times. The first room had a huge flying roach in it and they had to spray the room. The second room showtime didnt work on the TV. I kept the third room but had to buy ear plugs because the train at night was so loud. I didnt tell the staff about the nat like bugs in my sink […] or my broken bathroom door because I just didnt want to change rooms again. Read moreGenuine Expedia guest review
"great but the lumpy bed"
This was almost exactly what we needed, as a home away from home. Great working kitchen, table to eat at, etc. My only problem was the bed. The matress had large spring lumps, I didn't get to sleep good. BUT, if this was just in room 135, and the other beds are better- this place is realy an exceptional value!Genuine Expedia guest review
"Great stay. No expectations, no disappointments."
Simple needs, simple pleasures. I stayed here primarily to visit my daughter, my son-in-law and my two granddaughters who live in nearby Hutto. Freeway access is optimum here. Room was small and modest, but served its purpose. Only complaint is the paper-thin ceiling, noisy people above me. I had requested a top floor room, but really liked being near […] the office. May stay again, may opt for a closer location in Hutto. Read moreGenuine Expedia guest review
The room was clean enough except for the bathroom walls, and the chair was torn. The room had a very bad distinct odor that kept us awake at night.Genuine Hotels.com guest review
"Double means one bed that sleeps two"
my only complaint is partly my fault but i'll post it so nobody else makes the same mistake. When you book a room that says double for the bed situation, it means one bed that sleeps two. My dad and i ended up sleeping on the floor.Genuine Hotels.com guest review
"No frills but just fine."
No complaints about the hotel itself. It's not fancy but our room was clean and comfortable enough for my husband and I to crash after a football game. We aren't picky people. One BIG issue...if it's important for you to get a very particular sleeping arrangement do yourself a favor and call ahead to be sure they have it. For example, Expedia allowed […] me to book a queen nonsmoking room, but when we arrived the desk clerk told us there were no queens, only doubles. That wasn't a big deal to us, but another guest ahead of us (traveling with husband and two little kids) had booked a room with two double beds through a different travel website (Hotels), but they don't have rooms with two double beds. The clerk was very nice and very apologetic and was doing everything she could, but since the types of rooms listed as available on the websites didn't even exist her hands were kind of tied. Read moreGenuine Expedia guest review
"Extended Stay in Round Rock Texas"
This hotel is in a horrible location. Right next to train tracks, in the course of the night there were at least 5 trains that went by, and every time they blew the horn on the train multiple times. So I did not much sleep. Every time the train would go by, it would wake me up. Such a horrible place to put a hotel. Then to top it off, some random guy […] knocks on my door at 05.30 AM, and wakes me up again. Check out time is 11 AM, at 09:00 AM, house keeping knocks on my door, and wakes me up again. So lets just say I didn't get much sleep. I wouldn't recommend staying here at this Hotel to anyone if you are looking for a good nights rest Read moreGenuine Hotels.com guest review
Room was fairly clean but had this weird odor when we walked in. Check-in was fast and efficient. Our room did not have shampoo or conditioner, nor a blow-dryer nor an iron (did have an iron-board). TV works fine and the queen-sized bed was so-so in terms of comfort. Our neighbors were quiet but granted it appeared there weren't too many guests there. […] They charge a fee to use the internet. Also there was no complimentary breakfast but our room was equipped with a small microwave, a small coffee-maker with a package of coffee, and a small fridge with handful of utensils. Overall the stay was decent for the price we paid and for a one-night stay but I wouldn't recommend it for an extended stay. Read moreGenuine Expedia guest review
Way to many negatives to write. I'll just say you get what you pay for! Motel 6 is better!Genuine Expedia guest review
Conveniently located, affordable, but rooms are very smallGenuine Expedia guest review
It's ok! If you find a great deal on the room. If not, it is not worth it.Genuine Expedia guest review
The room we got was dirty- no other way to describe it. It was empty packets of cigarettes lying on the floor near the side table and in the bathroom. Cigarette butt was found on the room bible as well. Its cheap but its not worth the filth.Genuine Hotels.com guest review
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