"Nobody to check me in!"
I booked a room here for a quick stay to meet up with family for dinner. I got to the hotel and nobody was at the front desk. I called the main number, nothing. I finally got a hold of someone at the headquarters and said somebody would be on their way. My family showed up. I have been traveling for 2 days and badly needed a shower. But they got to […] see me all frustrated and smelly waiting for somebody to check me in. There was no lobby for them to sit in so we all just stood there. Finally an employee came up, said she was "helping another guest" and checked me in. She smelled like smoke (this was 25 min after I arrived). Later when I returned from dinner the same employee was standing by the front door smoking. Great image for your hotel. At least she won't miss a check in while she's smoking there! Paying $60 for a room I don't expect anything to be honest, but at least somebody to check me in! Also the room is the smallest I have ever seen. No counter top on the bathroom. It was clean though! Read moreGenuine Hotels.com guest review
"I was wary going in, but I left pleased!"
Our reservation was made for one night only so my expectations were that if our stay was fair to bad, it would only be for one night! I was a bit surprised to find that the lobby wasn't much of one! You walked through the entrance door to voila! find the check-in desk immediately to your left and the elevator to the right and that was the lobby! However, […] the receptionist was quite friendly and helpful. We stayed on a non-smoking floor and I was very pleased that there were no lingering bad odors coming from the carpeted hallway. We entered our room, which appeared very clean, and also, I wasn't expecting to find a kitchenette in our room! The sheets were clean and the pillows were firm and comfy. The pillow top mattress was another unexpected surprise and I was able to have a very decent night's sleep on it even though I sleep on a memory foam mattress at home due to my arthritis. Do not expect breakfast here, that is the purpose of the kitchenettes. Upon check-in we were informed that a light breakfast spread would be placed on the table to the side of us, where we stood. The table looked to be approximately 20" x 36", so we knew not to expect a big banquet! But, if you don't want to cook your own breakfast in the room kitchenette, there is a Denny's across the street and Ikea's 99 cent breakfast just a short distance away! Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel and staff. I am proud of our team for their hard work and dedication to making everyone's stay with us a positive one. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
"Good location but disappointed"
Room was super small and was on 3rd floor and only one elevator all the way in the front of hotel. Room was tiny but it wad alright. I didnt mind too much. Could be cleaner.Genuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you felt that the level of cleanliness throughout our entire property was not in line with our company's standards. In response to your feedback, I am working with the entire staff to revamp our room inspection process and cleaning procedures moving forward. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
ExcellentGenuine Hotels.com guest review
"Best rates in the four county area."
Will recommend Extended Stay Round Rock, TX to others.Genuine Hotels.com guest review
"Last place I would choose to stay"
The room didn't look anything like the website for starters and there was a leak under the sink and they didn't have anyone available to fix it and the room was like a sauna when we walked in so they moved us to another room. There was no ice machine in the entire place, and no ice trays in the freezer, and about an inch and a half of ice caked up around […] the freezer in the fridge and everything we put in it froze so when we got something out to eat it had to be thawed first. When we first arrived and needed a rest room just before we checked in they said we would have to check in so that we could use the bathroom in our room. There is just too much more to say, this was only the first night there. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North Stephen - The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the A/C wasn't performing properly, and that the freezer unit was frozen over. I discussed your comments with the team, and we are putting together an action plan to to ensure that something like this does not happen again in the future. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
"Far away from austin"
Not worth the price. Should be cheaper with the kind of ame itues they have.Genuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North I appreciate you taking the time to write a review of your experience with us. We are sincerely sorry that you found our location to not be ideal and the amenities to be lacking. Please know, as we continue to improve our offerings, we will definitely keep your feedback in mind. Thank you for sharing your experience with us. We hope we have the opportunity to see you again in the future.
In a pinch this worked for us. This room is not worth the regular $99 a night rate. If the hotel had a little more TLC it would be a good hotel.Genuine Hotels.com guest review
"BETTER THAN THE REVIEWS"
WE FOUND THE HOTEL TO BE CLEAN, WELL KEPT, AND STAFF TO BE NICE AND FRIENDLY. THE GRASS AND SHRUBS WERE ALL TRIMMED NICELY. THE TRASH BIN AND AREA HAD OLD MATTRESSES VISIBLE, BUT I WOULD SAY THAT IS DUE TO UPGRADING OF THE ROOMS. THE BREAKFAST ITEMS AVAILABLE LEAVES A LITTLE TO BE DESIRED, AND WE NEVER FOUND AN ICE MACHINE, BUT THOSE ARE TRIVIAL. THE […] FREEZER UNIT IN THE REFRIGERATOR NEEDED DEFROSTING, BUT IT WORKED FINE. ALL IN ALL OUR STAY WAS PLEASANT. Read moreGenuine Hotels.com guest review
"Extended stay review."
Person at the desk was very friendly, when we entered the room it was supposed to be two double beds instead it was one full size bed. We requested a new room and we ended up with a smoking room needless to say it smelled of smoke and was on the third floor. Very disappointed.Genuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North Thank you for your recent review of your stay. I am sorry to hear that you were mistakenly put into a room that was not what you reserved . To prevent this from happening again, my team is committed to reviewing this process in order to improve it. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Room was dirty and staff seemed preoccupied and slow serviceGenuine Hotels.com guest review
"Don't book with this place!"
The pictures on the Internet do NOT reflect the actual room or it's amenities. We arrived around 9:30 p.m., and the room was hot. The a/c was turned off and wasn't blowing strong or cold. The bathroom was very small and included a large, dead insect on the floor. This place was a huge disappointment. We checked in but DID NOT stay. The hotel's front […] desk clerk agreed, without a hassle, to refund our money at checkout. Thanks be to God we found a much better room at the Candlewood Suites next door. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North I appreciate you bringing your experience to our attention. I was disheartened to read that there were cleanliness issues in your room and the A/C was not cooling properly. Please accept our apologies. To prevent this from happening again, my team is doing a full check on all A/C units on-site and is revamping our cleaning procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
"Not the best experience."
The staff were very friendly and helpful. The facility itself was less than what I expected. All Extended Stay hotels I'd stayed in before had a full kitchen where this one only had a stove top, microwave and mini refrigerator. When I made my room reservation I asked for a queen size bed in a smoking room but when I arrived I was told there were now […] queen rooms available and i had to choose between twin beds or a full sixe bed. I then had to wait for more than 30 minutes past check in time for them to find a clean room. Read moreGenuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for the extended wait time upon arrival as well the bed size issue. Your comments were reviewed by the staff, and we will find the discrepancy in the reservation to make sure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Quiet atmosphereGenuine Hotels.com guest review
"Another Extended Stay type hotel, OK to stay"
Nothing fancy, but OK hotel for money, looks like many other Extended Stay type hotels I used to stay at. Room and staff were ok, nothing completely wrong with this place. Noise level is my only complaint.Genuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North Kirk - Thank you for your kind words about our hotel and the staff. We really enjoyed providing for you! I do apologize for the noise disturbance you experienced. We will look into ways that we can minimize this in the future. We hope we have the opportunity to see you again in the future.
"The nice staff makes up for the so-so rooms"
Staff is nice and courteous. Hotel rooms have "lower quality materials" outfitting all the rooms. But if something does break, they might upgrade your room (the receptionist I had, did). They might have given me a small price adjustment for the inconvenice, I have to check my card. In the end, the hotel desk was so helpful it kind of gets you to look […] past the room flaws. Read moreGenuine Expedia guest review
"Bleh...but your mileage may vary"
Bleh...booked a double bed non smoking, was given a double bed smoking (but they did febreeze the room!) the Hotel staff were great, friendly and very accommodating. Other guests were less pleasing, several guests were drinking in the rear parking lot and were very loud until about 2 am. No bath tub just a shower stall, no counter space around sink […] just a sink. The kitchenette had been cleaned but was very, very old and stained. Overall Bleh...but I guess I'm just picky. Read moreGenuine Hotels.com guest review
The wi fi connection was bad enough to make me leaveGenuine Hotels.com guest review
This hotel had roof damage and smelled dirty. The best thing they did for us was call another extended stay 2 miles south of them. This Extended Stay America was much nicer and Very Clean!!!!!Genuine Hotels.com guest review
I was very dissatisfied with the customer service and overall experience. The number one issue was that I requested a non-smoking room and they booked me into a smoking room saying that was how the request came through to them from Expedia and they could not change it. In addition, I waited in line for about 15 minutes to be checked in while the lady […] behind the counter went to check with the cleaning crew on status of clean rooms. When we finally made it to the room, there was no blow dryer or trash can in the room and the TV remote did not work. We were also never able to connect to the "free" wireless Internet. I will never stay at one of these hotels ever again. Read moreGenuine Expedia guest review
The room I booked through this site is not what I received. My wife is allergic to cigarette smoke and a smoking room is all they had. I found DNA on the sheets, dirty shower, carpet in room and in hallway was stained and dirty. Don't believe the claim of a continental breakfast either. Lastly, if you are going to stay here bring your own hair dryer, […] and shampoo (we got two bars of soap and enough shampoo for one person). And don't forget to bring your own bed linens. I took all linens off of the bed and slept in my clothes... Read moreGenuine Hotels.com guest review
I really, really enjoyed the kitchenette. My sister and I gave up restaurant food for lent and being able to go buy groceries and cook for ourselves made it awesome. I would have liked to have seen a better breakfast selection in the morning, but I guess you can't have it all. Overall it was a pleasant experience.Genuine Expedia guest review
"Slept on the floor"
I was told over the phone that there were pull outs in every room. Since I was traveling with a colleague we needed 2 beds. Would not have book here without that info. When I got there, no rooms had pullouts and no two bed rooms available. They gave no discount for the misunderstanding, they did give us another set of blankets so one of us could sleep […] on the floor. Read moreGenuine Hotels.com guest review
"You get what you pay for"
Other than friendly front desk staff, the hotel was very lacking. It felt dirty overall due to things being worn out. The curtain rod fell off the bar every time we tried to pull the curtains open or closed, plus back lining of curtain had holes in it, so in the morning, the sun came shining through. So much for black out curtains! Outside of the front […] entrance always had people loitering about, smoking. The "breakfast" was a joke. It consisted of muffins and three pieces of fruit. The coffee and hot water had already run out and we were down there by 7:30. We would not stay here again. Read moreGenuine Hotels.com guest review
"It's alright to get some sleep"
The stay was decent for a good night sleep but the breakfast was terrible and there no work out facility and no business center to make copy's or to print something off the InternetGenuine Hotels.com guest review
"Not worth money"
We were put in 3 different rooms. we originally asked for 2 beds. the first room was one bed, so we were moved. the next room had a broken window, so all you heard was highway noise. the last room was better, but still had problems. hot water in sink didn't work. the ac worked only periodically, and you could hear EVERYTHING! I will never stay there […] again. the only positive was the front desk lady Read moreGenuine Hotels.com guest review
"Okay for price"
Room had stains on carpet. Front desk staff polite. Room was adequate. First time at hotel and was not impressedGenuine Hotels.com guest review
I booked 7 rooms and I thought I was booking doubles (2 beds) but instead it was one double bed. I think this should be made much clearer. The rooms are small but comfortable enough to stay over night. The staff was kind.Genuine Hotels.com guest review
"Do not stay here"
I should have known it wouldn’t be a good stay from the moment I walked in. The front desk clerk was on a personal phone call regarding a new job. He didn’t get off the phone with me to check in, but simply asked my name and gave me a key. When I got to my room it was what I expected. However, when I went to bed, there was a train going by every hour. […] And it blew its horn each time. After two nights I asked to be moved to a new room. The new room, being on the other end of the hotel, was not far enough to miss the train. Besides the noise, there were little nuances in both of the rooms. Little enough not to mention, but large enough to convince me to not stay here again. Read moreGenuine Hotels.com guest review
"Rooms are dirty but if you need a bed its ok."
You get what you expect from the reviews and the price. But you hope rooms are clean at least, very dirty.Genuine Hotels.com guest review
Disgusting. Lack of supplies such as hair dryer, shampoo, conditioner, and the towels stinks!Genuine Hotels.com guest review
Eoom was tiny, bed hard as a rock, no bathtubs and staff was very unfriendly.Genuine Hotels.com guest review
everything was clean and comfortable at a very good price. However the freight train adjacent woke me up 3 times during the night. This is a problem. Thanks,Genuine Hotels.com guest review
"Cheap & great!"
Most people always say, "You get what you pay for." But this hotel was easy on my pocket book but not cheap looking like a motel. I was very satisfied with this room. Had great friendly service and the accommodations in the room were awesome!Genuine Hotels.com guest review
"front desk lost their mind"
it took me an hour to get checked in because they didnt have their stuff together AT ALL!!!Genuine Hotels.com guest review
"I wouldn't stay here again"
The lady that checked us in was wonderful. Very nice and helpful. The room itself wasn't horrible, but it wasn't great either. The beds were comfortable, and the linens were clean. The bathroom and kitchenette area were very worn out... part of the counter in the kitchenette was missing. There was no storage space in the bathroom to speak of, and it […] wasn't all that clean. The worst part about this place was the location. The train tracks were about 100 yards from our window, and we heard 7 trains come through between the hours of 12:00am - 8:00am. The price was what we were looking for, but I'd be willing to spend a little bit more next time for a better place. Thankfully, we only spent one night here. Also - the "free breakfast" that's included is a granola bar and coffee. Not really what we were expecting... Read moreGenuine Hotels.com guest review
"Great clean hotel for price"
Great clean hotel for price, location close to eating places & stores. Hotel was in nice condition, no bad smells, nice room had a small kitchenette with stove, microwave, sink, dishes, only complaint is needs a full length mirror.Genuine Hotels.com guest review
Mikia (I think that was her name!) the front desk clerk was Awesome!!!! Very nice, helpful & knowledgable !!Genuine Expedia guest review
"hotel stinks, train keeps you up all night"
The hotel reeks of cigarette smoke even though we were in a non smoking room it permiated our room. When you walk through the lobby doors there is a very moldy musty smell that smacks you in the face. The train comes through after midnight every night with a loud horn and at 8 in the morning. The bed is hard as a rock with springs that poke into you. […] They do not re-fresh your room unless you ask - of course they don't tell you this at check in and then you realize your room is not cleaned and you need fresh towels after a long day out. Read moreGenuine Hotels.com guest review
I booked the room last minute, so I didn't have much wiggle room, consequently, I just put up with a very smelly room & a dismissive staff. However, the lady who checked me in was very pleasant & attentive.Genuine Hotels.com guest review
I was not pleased. The first room we were given was dirty. There were dirty towels in the bathroom and the bed was unmade. The phone in the replacement room was dirty with brown goo on the receiver and phone base. There was a roach in the bathroom. I am very unhappy with the condition. The hotel desk personnell was friendly and I could tell she was […] embarrassed by the complaint. She was great and I don't fault her for the unclear rooms. Read moreGenuine Hotels.com guest review
"Good for basic stay"
The services provided are good for the money. You need to check in early, because if you don't like the room for any reason, they can give you another one (If available). Since these rates are low, the rooms get taken fast, especially at the weekend.Genuine Hotels.com guest review
"Lies in the literature"
Place was okay, but when asked about the lies in their literature, not any good answer. Says rooms have hair dryers, but doesn't.Genuine Hotels.com guest review
Very dirty and burn holes in everything .....I asked for non smoking room and there were burn hole marks in blankets and bed.Genuine Expedia guest review
"Would not recommend"
The staff person was polite and accommodating. The room itself was not acceptable. While the kitchenette and sheets were clean enough, the walls had drip marks everywhere, around the kitchen, around the bed, everywhere. I was very careful not to touch the walls the one night I stayed. The armchair was torn and there was barely enough room to move around […] it. Read moreGenuine Expedia guest review
"Available Amenities are Confusing"
The Hotels.com website indicated that hairdryers and turn down service were available on request. This is not the case at this property which was inconvenient because I specifically did not bring a blowdryer to save space. The hotel includes a small, extremely minimally furnished kitchen but some things were inexplicable such as the demand that you […] wash your own dishes or incur an additional charge, but dishwashing soap was not provided. Dishwashing soap is not a typical item you pack with you when staying at a hotel that provides a kitchen. The Hotels.com website also indicated the facility had a tub/shower combination but this was not the case. After hiking all day, I was looking forward to a bath, but had only a very small shower - although it was nice that they had an adjustable shower head with a massaging option. Overall, I will not choose to stay again at an Extended Stay America Economy Hotel. Economy is one thing, but inconvenience and surprises not indicated on the website are annoying and stressful. Read moreGenuine Hotels.com guest review
"Disappointing location for this chain"
Minimal cleaning at best. No soap in the bathroom. Mattress was utterly uncomfortable.Genuine Expedia guest review
"You get what you pay for"
We definitely got what we paid for. Small room with a small ( not a queen) HARD bed. Only 1 lamp table beside one side of the bed. No bathroom counter except the back of the toilet. Only a shower NO tub.Genuine Hotels.com guest review
The hotel was awesome. Our room included a stove and sink with all the necessary plate and silver wear which was uncommon. They had a laundry room, great location, excellent staff, good vibes. I'd stay there again any day.Genuine Hotels.com guest review
This hotel is well located with Starbucks and Sprout supetrmarket nearby. Very clean rooms. The pillows are to thick and tough for my taste. There is a railway close to the hotel and we listen at least three trains passed by during the night.Genuine Hotels.com guest review
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