All hotels in Round Rock, Texas, United States of America
1 room, 2 adults
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555 S I 35 City Centre BRound RockTX78664United States of America, ‏‎800-658-6760
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Hotels.com reviewsTripAdvisor reviews
2.1 / 5Fair

Score breakdown (from 202 reviews)

  • Location
    Great location
  • Service
    Service is adequate
  • Comfort
    Uncomfortable
  • Room
    Room is not nice
  • Breakfast
    Bad breakfast
  • Vibe
    Poor vibe
5.0 / 5Outstanding
"Just Fine"
It was everything I expected.
Genuine Hotels.com guest review
1 night trip Mar 16, 2015
Thomas
US
1.0 / 5Poor
"You Get What You Pay For"
I had gotten to the hotel around 10:30 at night and there was a sign at the front desk to dial zero if you needed assistance. The lady that works there had been in a room helping a guest. She came down the elevator and promptly helped me with my reservation (very sweet). I went up to my room and my toilet was running, but every 10 -15 minutes it would flush. I tried for about 30 minutes, but couldn't sleep so I called the front desk. The sweet girl at the front desk switched to the only available room in the hotel, next door. The toilet in that room did the same thing, needless to say I didn't get much sleep. I had to leave very early the next morning so I got ready and left, when I pulled the door, it didn't lock. No matter how I tried, it didn't lock (I'm glad I put the extra latch on). I went downstairs to tell someone (and checkout) they needed to secure my room and the desk was empty. I guess this hotel has no one that works the front desk from 11:00 pm to 7:00 am as I soon found out. Also, at 4:30 am when I was leaving there was a "gentleman" looking in the front door trying to get in...scary. As I was a single woman traveling alone I would never stay there again, but even if my husband was with me I'd never stay again.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
A Traveler
US
2.0 / 5Fair
"Needed a place to stay, not the best place."
The staff was good, saved our room. The air conditioner was very noisy, could not sleep. I realize the hotel was only a 2 star but it was not in great condition. Needs a make over. They advertise a continental breakfast. They would be better off not providing anything but coffee and tea. Not much of a breakfast. BTW watch out for that elevator, not in good condition. Should be checked out.
Genuine Expedia guest review
Other trip Mar 16, 2015
Bill
US
3.0 / 5Good
"Not great service; ok room"
Desk was closed when I arrived. I knocked and called out for almost 10 minutes before someone finally came to check me in. "breakfast" = granola bars and apples.
Genuine Hotels.com guest review
1 night business trip Mar 6, 2015
Kelley
US
1.0 / 5Poor
"Save your money"
Roaches....enough said
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
Stephanie
US
4.0 / 5Excellent
"Not too shabby!"
Stayed a week, room was clean and comfy. Rail road tracks barely 100 yards away, very busy with trains. Take ear plugs!
Genuine Hotels.com guest review
7 night business trip Feb 16, 2015
Matthew
US
5.0 / 5Outstanding
"Very clean rooms"
It's was a great stay at the hotel and I will be staying again.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
Jimmy
US
1.0 / 5Poor
"awful awful awful"
The drywall from the ceiling was falling off and the carpet was completely stained. The lock on the door was messed up you have to wiggle it.
Genuine Expedia guest review
Other trip Feb 16, 2015
chayo
US
2.0 / 5Fair
"This hotel is slightly a dump"
Smells like a pot farm. Very dirty and run down. The toilet was running the whole night.
Genuine Expedia guest review
Other trip Feb 16, 2015
jerry
US
4.0 / 5Excellent
"Dog friendly hotel"
Rooms a little small but over all an adequate and comfortable room. Staff was friendly and helpful. Just off I-35.
Genuine Expedia guest review
Other trip Jan 20, 2015
Liz
US
3.0 / 5Good
"Ok visit"
The hotel was clean. The blankets were too small for a queen sized bed. It was in close proximity to restaurants and freeway.
Genuine Hotels.com guest review
4 night business trip Jan 1, 2015
Marian
US
1.0 / 5Poor
"Never Staying again..."
Not like any other Extended Stay Hotels.Horrible experience.Never Staying again...
Genuine Expedia guest review
Other trip Dec 4, 2014
Kris
US
2.0 / 5Fair
"I do not like... just good internet pictures"
Not hot water at 5 am that I had to wake up.... breakfast poor quality.... carpet very dirty
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
Miguel
US
2.0 / 5Fair
"Horrible"
Room description was misleading. Double room meant only one bed. Room smelled funny and was super small. Customer service was lame. Will not stay there again.
Genuine Hotels.com guest review
1 night trip with friends Nov 1, 2014
A Traveler
US
1.0 / 5Poor
"Extended Stay in Round Rock"
Did not have double beds I ordered and did not have a cot to use.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
A Traveler
US
2.0 / 5Fair
"Not Again"
Nothing to say
Genuine Hotels.com guest review
Response by Extended Stay America Austin - Round Rock - North
Thank you for taking the time to write a review of our hotel. I apologize that you did not enjoy your visit with us. We strive to provide all our guests with a "home away from home" experience, and I am sorry that we did not succeed in doing so during your stay. We hope to have the opportunity to provide you with a better stay in the future.
2 night business trip Oct 10, 2014
A Traveler
US
1.0 / 5Poor
"horrible place to stay"
Awful. They made us put down a deposit. Then when we went to leave they told us they had no record off it. The room smelled awful. The rest of the hotel had a bad smell also. I could go on. Bottom line is that I wouldn't stay there again. And I wouldnt recommend anyone else stay there either.
Genuine Hotels.com guest review
Response by Extended Stay America Austin - Round Rock - North
Jeff - Your review for our hotel was recently brought to my attention. The situation you described regarding the odor and cleanliness of your room is truly regrettable. We are very sorry for your experience. I met with our staff, and we will be going over our policies and guidelines to ensure that these issues are not repeated. Thank you for sharing your experience with us. We hope to have the opportunity to provide you with a better stay in the future.
2 night romance trip Oct 10, 2014
Jeff
US
3.0 / 5Good
Unfortunately the room I booked did not lock, meaning that whenever I wasn't in the room anyone could just push open the door. When in the room I dead bolted the door so I felt kind of safe.
Genuine Hotels.com guest review
Response by Extended Stay America Austin - Round Rock - North
John - Thank you for taking the time to write a review of our hotel. I apologize that the lock on your door was not working properly during your stay with us. I will be meeting with our maintenance staff to ensure this issue is properly addressed. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
1 night trip Oct 11, 2014
John
US
2.0 / 5Fair
"Disorganized"
Our first room was on the 3rd floor. The corridor stank of stale cigarettes and moldy. the first room 329 was dirty, bed not made, no sheets, shower full of dirt and debris, room stank of stale cigarettes and the door was proped open. the secpnd room was 238 and there were no towels or glasses.
Genuine Expedia guest review
Other trip Oct 7, 2014
Steve
US
1.0 / 5Poor
Bad. No towels in room. No coffee.
Genuine Hotels.com guest review
1 night trip with friends Oct 4, 2014
Juan
US
2.0 / 5Fair
"Place to crash."
It was okay. The lock in our room didn't really work, neither did the AC. We just needed a place to crash and it worked for that. It was too expensive for what it is though. Also be aware that there are trains that roll through with horns blaring throughout the night.
Genuine Hotels.com guest review
1 night trip with friends Oct 3, 2014
Tim
US
3.0 / 5Good
"Nice room"
My only complaint was the sloppy staff. I did not have any problems with my room so I did not need the staff for anything, thankfully!\
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable stay.B. H."
The front desk clerks are friendly and professional. I would stay again.
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
Barry
US
3.0 / 5Good
"my stay"
My stay was quiet and convenient to other needed locations.
Genuine Hotels.com guest review
1 night trip Aug 29, 2014
B.
US
2.0 / 5Fair
"convience"
This extended stay is not as nice or spacious as most other extended stays. The syaff was remarkable and very acccomodating.
Genuine Hotels.com guest review
2 night trip Aug 28, 2014
Brandi L Carlile
US
2.0 / 5Fair
"Under construction. No front desk after 11pm"
We came a bit late, after 11pm and front desk was not there. The room was reserved for us was under construction, the air conditioner was parts on the bed and some on the floor, they took us around checking 3 other rooms, none of them was good. Finally, we had one with 2 full beds, while our reservation should be one queen bed. No iron (which we need for our next day event).
Genuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North
Your review for our hotel was recently brought to our attention. It upsets us to hear that our staff was not available when you arrived and that we did not provide you with a proper room in a timely manner. We do close our front desk for security purposes; however, we always have staff on duty that can be reached with the lobby phone. We will review our policies and guidelines with our staff. We will also work with our housekeeping staff to make sure every room is cleaned and ready prior to our guest's arrival. We are grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Other trip Aug 28, 2014
Tania Trang
US
3.0 / 5Good
"Decent hotel"
It's not the best and it's not the worst. Needs a little up keeping here and there but Nothing major.
Genuine Hotels.com guest review
1 night family trip Aug 16, 2014
A Traveler
US
2.0 / 5Fair
"unpleasant hotel in Round Rock, TX"
An OK chain but disappointing stay in this unit. Old, dilapidated, no lobby or cafeteria, noisy due to train track that is noisy all night. Stay away from this one.
Genuine Expedia guest review
Other trip Aug 18, 2014
Jay
US
1.0 / 5Poor
"A Nightmare!!!!"
The worse experience ever. Got to the hotel they never had our room reserved got to our room our door would lock it was broke. At 2am in the morning a couple was coming in our room. They had rented our room out that we were in....
Genuine Hotels.com guest review
1 night business trip Aug 15, 2014
Vicki
US
3.0 / 5Good
"Bad Service"
I was given a room with people already checked into room . Then my second night was cancelled by hotel due to being over booked even though I had a confirmation number.
Genuine Hotels.com guest review
1 night business trip Aug 2, 2014
Ron
US
1.0 / 5Poor
"Nightmare Hotel"
Don't stay here! Bugs in the room; we booked a non-smoking room and they gave those away to others leaving me with a smoking room; the air conditioner not working so we had to switch room after we had unpacked; next room tried the door lock was not working; next room tried there was no toilet paper and the front desk would not deliver some to my room; we booked a queen suite and they gave us a room with a queen size headboard but a full size mattress so we had to switch rooms again; all in all our party of two rooms we booked had to actually try out five rooms before settling on the lesser of these evils; incompetent and inexperienced staff that was in way over their heads that night and made wrong hospitality management decisions that caused their guests grief and aggravation; the staff gave away 8 rooms to "walk-in" customers creating an overbooking fiasco by ending up with 4 families at the end of the night holding reservations that had no rooms available for them. I think I have said enough.
Genuine Hotels.com guest review
1 night trip with friends Aug 2, 2014
clinicalguy
US
1.0 / 5Poor
"Sucks"
Some one smoked out the hotel. Fire department came. Used my room to vent the smoke...... And the ac doesn't work. Changed my room twice.
Genuine Hotels.com guest review
1 night business trip Jul 31, 2014
A Traveler
US
1.0 / 5Poor
"terrible"
Not even close to the money I spent
Genuine Hotels.com guest review
Response by Extended Stay America Austin - Round Rock - North
Your review was brought to our attention, and we would like to take a moment to personally respond. We are very sorry to hear that you did not have a pleasant stay with us and did not find our hotel to be a good value. We apologize that we did not deliver you the experience that you deserved. We will work with our staff to continue improving our hotel and our guest's experience. Thank you for your review. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 night business trip Aug 1, 2014
A Traveler
US
2.0 / 5Fair
"Terrible. ...by a train"
Was by a train woke us up at 430 am....hotel was nasty and the front desk lady was rude.
Genuine Expedia guest review
Response by Extended Stay America Austin - Round Rock - North
Thank you for your recent review of your stay. I sincerely apologize that you received poor service from my staff and that you encountered cleanliness issues during your stay. In response to your feedback, I will be meeting with my housekeeping staff to review our cleanliness standards. As well, I will be working with my entire staff to review our customer service standards to ensure that your experience is not repeated. Thank you for sharing your experience with us. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Other trip Aug 4, 2014
e.g. Jessica
US
3.0 / 5Good
"Reasonable Price"
Reasonable price for an overnight stay.
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
A Traveler
US
1.0 / 5Poor
"Don't stay here"
I'm from Round Rock and needed a place to stay for the night. The rooms smelled of mold, they are very old and falling apart. Microwave was small and old, the fridge was frozen over, the towels had hair in them, the door didn't lock successfully. Never again
Genuine Hotels.com guest review
1 night trip Jul 17, 2014
A Traveler
US
1.0 / 5Poor
"Nastiest Hotel in a long time."
Terrible
Genuine Hotels.com guest review
1 night business trip Jun 20, 2014
A Traveler
US
4.0 / 5Excellent
Only complaint is we thought we were getting a queen bed and ended ip with a full
Genuine Hotels.com guest review
1 night trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
Quick need to stay and very accessible to area. Aside from the young children living in the room across the hall without they mama it was alright. There was not much for the continental breakfast but we made it thru
Genuine Expedia guest review
Other trip Jul 2, 2014
Nicole
US
1.0 / 5Poor
"never never will go to that hotel again"
Room was dirty,small, roaches in the room. Bathroom was black in the toilet. Carpet had stains all over.
Genuine Hotels.com guest review
3 night business trip Jun 23, 2014
A Traveler
US
1.0 / 5Poor
I like the brand, but this place was sub-par... room was half way cleaned. Poor front desk service. Just bad vibes all around...
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
US
1.0 / 5Poor
Condition of hotel was horrible and just down right nasty. Looks like they have not been fixing anything and just spraying bleech windex mix every where both roomsand hotel horrible smelling. My bathroom and "brown" stains on the wall and room was just greesy everywwhere did not clean anything up from what ever "event" happend befor. Will never stay at an extended stay again and refrain anyone i know from staying there ever.
Genuine Hotels.com guest review
Response by Extended Stay America Austin - Round Rock - North
Thank you for taking the time to post a review about our hotel. The situation you described regarding the condition of the hotel is truly regrettable. We will be working with our housekeeping staff on a new cleaning process to ensure that our hotel and our rooms are up to our high standards. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 night trip Jun 20, 2014
A Traveler
US
3.0 / 5Good
"It was ok the first night"
Second night they didn't do our beds Flys black beattles
Genuine Expedia guest review
Other trip Jun 22, 2014
lu
US
1.0 / 5Poor
"Definite NO."
All over terrible experience, I will never stay here again. First of all the room they gave us looked like a shack, they put us in an old employee break room (the room still had the sign). Second there was absolutely no towels in the room and it took a while to get some. Third there was dead beetles on the floor. Fourth the room was only partially clean, there was somebody's trash in the trashcan with no bag. Fifth we paid extra for a room with a queen size bed and got stuck on a full size one. If it wasn't for the room being nonrefundable we would've never stayed there. This was our second terrible experience at am Extended Stay and It's going to be the last one. What a complete waste of money
Genuine Expedia guest review
Other trip Jun 16, 2014
ericka
US
1.0 / 5Poor
Would never stay again horrible experience room smell carpet dirty
Genuine Hotels.com guest review
1 night trip Jun 6, 2014
A Traveler
US
1.0 / 5Poor
"COCKROACHES in ROOMS!"
Arrived at hotel, went to check in, there were people in front of us, so we were waiting our turn. Another hotel rep. asked us if they could help, we said yes, gave them our information and ID. Was assigned a room and hotel staff told everyone in the lobby, which room we were going to (NOT APPROPRIATE!!) Upon arriving at room, when we entered there were cockroaches all over the room, we immediately exited and went to the front desk, told them about the issue, now the hotel is refusing to reimburse us for our night that we didn't stay.
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
3.0 / 5Good
"A nice place, but a little run down."
The front desk agent was cordial and friendly. The rooms are in need of some detail in the kitchen and bathroom, but the rest of the room was very nice. Beds were average and I stayed with my two sons and we had a positive experience.
Genuine Expedia guest review
Other trip Jun 10, 2014
Keith
US
1.0 / 5Poor
"Will not stay again"
While the room was clean and the hotel in general, the showers are too small, the bed was extremely hard, and most of the channels are news. It took about 15 minutes for the front desk person to come by when I got there nobody was in front.
Genuine Hotels.com guest review
1 night business trip Jun 7, 2014
Monica
US
1.0 / 5Poor
Horrible stay bed had bed bugs room smelled really foul restroom smelled like urine carpet really dirty eve time someone runs water you here it toilet ran alnite long will never stay here again
Genuine Hotels.com guest review
1 night trip Jun 6, 2014
Extended Stay
US
2.0 / 5Fair
"Reviews are accurate"
I researched several hotels in this area and decided, despite the reviews, I would book at Extended Stay. My thinking was a majority of the bad reviews were people just complaining. Some very well may have been and some probably very truthful. In our case, the confirmation of the room was intact, room ready and everything seemed ok until we got into the room. The room was, by appearance clean, but a foul odor of some sort just overwhelmed us. Smelled like pet urine mixed with human urine or something along those lines and no amount of room freshener helped. It was overwhelming. The staff was nice and tried to find us another room, but there were none. They tried their other hotel close by and they were booked. They even sprayed the room with air freshener for us but again there was no removing that odor. We ended up staying the night and checked out the next day and moved to a different hotel for the remainder of our stay. I would take to heart the reviews on this hotel. Anyone planning to stay should spend their money elsewhere. in my opinion the place is a health risk for anyone staying their.
Genuine Hotels.com guest review
2 night trip May 23, 2014
Anonymous
US
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