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Room 1:	Number of adults in Room 0	Number of children in Room 1

Hôtel de L'Océan - Biarritz

3 stars

9 place sainte Eugénie, Biarritz, 64200 France ‎1-866-539-0036‎ | Welcome Rewards™

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Lowest price $135

available on 05/26/13

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Landmarks near Hôtel de L'Océan

Saint Eugenie Church Hotels - Biarritz 13 yards
Old Harbor Hotels - Biarritz 79 yards
Fishermen Harbour Hotels - Biarritz 83 yards
Belleuve Conference and Exhibition Center Hotels - Biarritz 220 yards
Biarritz Historic Museum Hotels - Biarritz 250 yards
All landmarks in Biarritz

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Hotel OXO
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"Great stop over location..." Reviewed by a Hotels.com guest on Oct 31, 2012

Had a brief stop over in Biarritz before heading back to the States. The Oxo is a perfect location to access Biarritz by foot. The hotel staff is extremely helpful and accommodating. From everything from umbrellas to bags for a damp wetsuit. If you surf, they have a place to store your board. You can reach both breaks in town by foot. The hotel provides a nice breakfast buffet, however, if you are like me and want to experience the local flavor there are some great places under five minutes from the hotel. Viennoiserie is open early by 7:30am for pastry. Le Coupole Cafe for petit dejeuner. Los Dos Hermanos next to the hotel is also a great place to grab a Basque dinner. The bartender seems to be a bit of a local attraction. A true showman behind the bar. Communal tables, sangria, and very large portions. If you are solo, you might want to skip the appetizer. My one and only complaint at the hotel would be the bath products. At the end of a trip when you are running low, It would be nice to have a complete variety of product available... forgo the shoe shine brush for some conditioner. If you are a couple, ask about the room size. The room I stayed in was a double, but it would be small for a couple with luggage. The hotel is very clean and very functional. It's a great base for a few days. Location, service and all your basic comforts. A great value for a great little hotel! I would highly recommend the Oxo.

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Overview of Hôtel de L'Océan - Biarritz

Location.
Conveniently near the airport, Hôtel de L'Océan is in the heart of Biarritz, within walking distance of Saint Eugenie Church, Belleuve Conference and Exhibition Center, and Biarritz City Hall. Also nearby are Sea Museum and Biarritz Casino.

Hotel Features.
Dining options at this Biarritz hotel include a restaurant, a coffee shop/café, and a bar/lounge. Additional amenities include multilingual staff, a snack bar/deli, and a video library.

Guestrooms.
The 26 air-conditioned guestrooms at Hôtel de L'Océan include safes and complimentary newspapers. Complimentary wireless high-speed Internet access is provided. Rooms are equipped with flat-screen TVs with premium satellite channels. All accommodations provide desks and phones. Bathrooms offer makeup/shaving mirrors and complimentary toiletries. In addition, amenities available on request include hair dryers and wake-up calls.

4.3 out of 5 Excellent (34 reviews)

(Neighborhood average 3.9)
Hotels.com Guest Rating

Highly recommend. This was a great choice. Excellent restaurant down stairs. Reviewed by a Hotels.com guest on Nov 20, 2012

Guest Rooms

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1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One Double Bed
or
Two Twin Beds

This room overlooks the courtyard. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers premium TV channels. The private bathroom has complimentary toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered.

Room Details

Air conditioning
Complimentary newspaper
Complimentary toiletries
Desk
Flat-panel TV
Free Wi-Fi
Hair dryer (on request)
In-room safe
Makeup/shaving mirror
Phone
Premium TV channels
Private bathroom
Rollaway/extra beds available
Satellite TV service
Wake-up calls
Window opens

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One Double Bed
or
Two Twin Beds

This room opens to a balcony, great for kicking back and taking in ocean views. Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers premium TV channels. The private bathroom has complimentary toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered.

Room Details

Air conditioning
Complimentary newspaper
Complimentary toiletries
Desk
Flat-panel TV
Free Wi-Fi
Hair dryer (on request)
In-room safe
Makeup/shaving mirror
Phone
Premium TV channels
Private bathroom
Rollaway/extra beds available
Satellite TV service
Wake-up calls
Window opens

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One Double Bed
or
Two Single Beds

Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers premium TV channels. The private bathroom has complimentary toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered.

Room Details

Air conditioning
Complimentary newspaper
Complimentary toiletries
Desk
Flat-panel TV
Free Wi-Fi
Hair dryer (on request)
In-room safe
Makeup/shaving mirror
Phone
Premium TV channels
Private bathroom
Rollaway/extra beds available
Satellite TV service
Wake-up calls
Window opens

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One Double Bed

Room Details

Air conditioning
Complimentary newspaper
Complimentary toiletries
Desk
Flat-panel TV
Free Wi-Fi
Hair dryer (on request)
In-room safe
Makeup/shaving mirror
Phone
Premium TV channels
Private bathroom
Rollaway/extra beds available
Satellite TV service
Wake-up calls
Window opens

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One Double Bed

Room Details

Air conditioning
Complimentary newspaper
Complimentary toiletries
Desk
Flat-panel TV
Free Wi-Fi
Hair dryer (on request)
In-room safe
Makeup/shaving mirror
Phone
Premium TV channels
Private bathroom
Rollaway/extra beds available
Satellite TV service
Wake-up calls
Window opens

What you need to know

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Pets allowed
Check-in time starts at: 3 PM
Check-out time is: 11 AM
American Express
JCB International
MasterCard
Visa

Amenities

General
Bar/lounge
Coffee shop or café
Number of buildings/towers - 1
Number of floors - 2
Patio
Restaurant
Shopping on site
Snack bar/deli
Total number of rooms - 26
Video library

Rooms (all rooms include)
Complimentary toiletries
Desk
Hair dryer (on request)
In-room safe
Makeup/shaving mirror
Phone
Private bathroom
Rollaway/extra beds available
Wake-up calls
Window opens
See more room details
- Air conditioning
- Complimentary newspaper
- Flat-panel TV
- Free Wi-Fi
- Premium TV channels
- Satellite TV service

Services
Breakfast available (surcharge)
Multilingual staff
Room service

Business & Event
24-hour front desk
Audiovisual equipment
Multiple large conference rooms

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

National rating

This hotel has received its official star rating from the French Tourism Development Agency, ATOUT France.

Dining

Hotel de l'Ocean has a restaurant serving breakfast only.

Recreation

The recreational activities listed below are available either on site or nearby; fees may apply.

Bicycle rentals nearby
Fishing nearby
Golf - driving range nearby
Golfing nearby
Golf lessons available nearby
Golf - miniature nearby
Horse riding/rental nearby
Hunting nearby
Ice skating nearby
Rafting nearby
Surfing/boogie boarding nearby
Swimming nearby
Windsurfing nearby

Notification and fees

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

A tax is imposed by the city: EUR 1 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Breakfast fee: between EUR 6.75 and EUR 15.50 for adults, EUR 6 and EUR 10 for children (approximately)
Pet fee: EUR 8 per pet, per night
Rollaway bed fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

All hotels in Biarritz, France

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43.48294, -1.56407

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A short guide to Biarritz

Home to whaling since the 12th century, Biarritz became a fashionable resort frequented by European royalty in the 19th century. During this time, Empress Eugenie built a palace on the beach, which today is the Hotel du Palais. Biarritz hosts an annual surf festival. It is also home to two waterfront casinos and has a vibrant, pedestrian-friendly centre.

see all hotels in Biarritz

Nearby Activities & Points of Interest

Less than 0.5 miles

Saint Eugenie Church - within 100 meters
Old Harbor - 100 yards
Fishermen Harbour - 100 yards
City Centre Biarritz - 200 yards
Belleuve Conference and Exhibition Center - 200 yards
Biarritz Historic Museum - 300 yards
Port-Vieux Beach - 300 yards
Musee de la Mer - 300 yards
Biarritz Casino - 400 yards
Villa Belza - 500 yards

1.0 - 3.0 mi

Biarritz - Anglet - Bayonne Airport (BIQ) - 1.7 miles

3.0+ mi

San Sebastian Airport (EAS) - 14 miles
Dax (XDA-Aerodrome de Dax) - 28 miles
Pamplona, Spain (EEP-Pamplona Train Station) - 46 miles
Pamplona Airport (PNA) - 50 miles

All hotels in Biarritz, France

Reviews

All (34)
Business (5)
Romance (5)
Family (6)
Friends (0)
Other (18)

4.3 / 5

Excellent

Score breakdown (from 34 reviews)

5.0

(14)
4.0

(17)
3.0

(2)
2.0

(0)
1.0

(1)

Average rating for:

Cleanliness
4.5
Service
4.3
Comfort
4.2
Condition
4.3

Reviews: Overall

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Beautiful ocean view, well worth it"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

Highly recommend. This was a great choice. Excellent restaurant down stairs.

Genuine Hotels.com guest review

1 night business trip in Sep 2012

Steve

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"I don't normally give reviews"

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
5.0

Outstanding service, comfort and location. Very Nice restaurant. Staff spoke english very well, as well as several other languages. I had room 5, facing the square and ocean, great spot. Ideal location.

Genuine Hotels.com guest review

Business trip

Sep 30, 2012

Steve M.

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Just got better and better"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

When we arrived at the hotel (in September), we were so pleasantly surprised to find the hotel is in this great little plaza across the street from the beach. We had just reserved a standard room with a double bed. They must have upgraded us because our room had a balcony overlooking the plaza and ocean. The rooms are darling. We had just booked our […] stay for one night and we ended up staying three instead, we never wanted it to end. Since it was so last minute we stayed in three different rooms. All very cute. The hotel is very "beach cottage'. A nice change from either the drab european hotels or this overly modern look that is rather cold in my opinion. Everything about the hotel was great (especially the great little marshmallows on the front desk). We can't wait to go back. Read more

Genuine Expedia guest review

Other trip

Sep 25, 2011

A Traveller

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Simple room, great location."

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Sep 2010

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Great location"

Cleanliness
5.0
Service
3.0
Comfort
3.0
Condition
4.0

Cute hotel. Excellent location. Nice rooms but extremely small bathrooms. The staff was kind, and helpful. Great price considering its central location with views to the sea.

Genuine Expedia guest review

Other trip

Aug 5, 2010

A Traveller

The following English reviews were posted by Hotels.com guests from other countries

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Perfick place to stay"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

The hotel staff on reception went out of their way to be friendly and very helpful , when we wanted information about buses , airport etc , they printed off timetables promptly. The food in the restaurant was " luvley " and the staff very friendly .

Genuine Expedia guest review

Other trip

Jan 24, 2013

Maggie

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Small but cosy"

Cleanliness
5.0
Service
4.0
Comfort
4.0
Condition
5.0

Our room was very small as per the description given by the hotel but it was perfect for our one night stay. It was clean and tidy, the wifi was working just fine. The decor in the reception area was nice. The view from the window was lovely, old church and some of the sea side.. Staff were really pleasant except for the restaurant at the front. […] The guy who served us at lunch time was quite rude so we ended up leaving after he seemed annoyed that we'd asked for an English menu (they didn't have one) and he seemed more interested in setting tables. Read more

Genuine Expedia guest review

Other trip

Sep 24, 2012

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Hotel de L'Ocean"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

The hotel was excellent and staff very friendly, the only thing I would say is don;t buy anything like water from there as it was 6 Euros for a bottle. Breakfast was a bit disorganised and not topped up that much. Overall this is a great location and beautiful and very comfortable rooms.

Genuine Hotels.com guest review

1 night trip in Sep 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Hotel de L'Ocean, Biarritz"

Cleanliness
5.0
Service
4.0
Comfort
4.0
Condition
4.0

Good hotel with friendly staff. Room was well decorated. Located in centre of town with some rooms overlooking sea. Only downside is no parking at the hotel. We stayed on a Sunday and the closest car park was closed as the road was pedestrianised. Would definaely stay again

Genuine Hotels.com guest review

1 night family trip in Aug 2012

A Traveller

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

Frendly staff, bent over backward to give good service. grate stay

Genuine Hotels.com guest review

2 night trip in Jul 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Little jewel in Biarritz"

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
4.0

Very clean and charming little hotel in the heart of Biarritz. Minimalistic style room but very spacious nonetheless with a very friendly staff I wish they had a deal with one of the local parking spots because if you have a car you need to figure out your own parking.

Genuine Expedia guest review

Other trip

Sep 5, 2011

Nicolas

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Planning a return trip for next year!"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

We stayed at the Hotel de l'Ocean for 2 nights and loved it! Location was great - right on the main town square - and had live music both nights. The rooms were clean and comfortable - ask for rooms 3 or 4 if you can - they have balconies overlooking the main square and the ocean. Staff were very friendly.

Genuine Expedia guest review

Other trip

Aug 1, 2011

A Traveller

The following reviews were posted by Hotels.com guests from other countries

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Très bien situé"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

Suite familiale très confortable. Les + : en plein centre ville, à côté de l'église Ste Eugènie et de la grotte de la Vierge. Chambre spacieuse et confortable, Déco chic et sobre. Les - : un parquet gondolé qui rendait l'ouverture de la chambre parentale difficile, avons été reveillé par des clients bruyants dû à une mauvaise insonorisation du parq […] uet! Read more

Genuine Hotels.com guest review

1 night family trip in May 2013

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"idéal pour se balader le long du littoral"

Cleanliness
5.0
Service
4.0
Comfort
4.0
Condition
5.0

Parking proche, personnel trés aimable, petit déjeuner de qualité. A recommander. De ma chambre je pouvait observer la mer et le phare de Biarritz.

Genuine Hotels.com guest review

1 night business trip in Jan 2013

MATTHIEU

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night romance trip in Dec 2012

Pipo

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

3 night trip in Nov 2012

A Traveller

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"séjour hors saison"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

excellent accueil.Surclassement offert spontanément par j'espérais voir l'océan et ce n'était pas prévu dans ma réservation.Personnel très agréable au restaurant aussi. Très bon prix par expédia. Un bémol : hôtel idéal en cette saison mais sera bruyant quand il y aura du monde, pas assez insonorisé et situé sur une place animée et chambres au dessus […] de la terrasse du restaurant. Pour nous excellent souvenir! Read more

Genuine Expedia guest review

Other trip

Nov 28, 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Très bon emplacement"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

L'hôtel est très bien situé, juste au bord de l'océan, chambrés correctes, propres, balcon donne une belle vue mais trop étroit. Bon rapport qualité-prix.

Genuine Hotels.com guest review

2 night trip in Nov 2012

Koriakovski

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Nov 2012

A Traveller

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Super"

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
5.0

Nous recommandons fortement!!!

Genuine Hotels.com guest review

1 night romance trip in Nov 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Excellent hotel"

Cleanliness
4.0
Service
4.0
Comfort
5.0
Condition
4.0

Chambres refaites à neuf avec goût , idéalement situé pour visiter Biarritz à pied. Accueil super.

Genuine Hotels.com guest review

2 night business trip in Sep 2012

Fred b

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Mysigt - bra läge"

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
4.0

Små men mysiga rum. Litet badrum utan möjlighet att sätta upp duschhandtaget på väggen. Hela hotellet i New England-stil. Jättebra läge nära strand och stad. Restaurangen serverar de godaste Moules Marinières jag ätit!

Genuine Hotels.com guest review

1 night romance trip in Sep 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night family trip in Aug 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"Emplacement idéal à proximité des plages"

Cleanliness
4.0
Service
4.0
Comfort
5.0
Condition
4.0

le confort, la vue sur mer du balcon ,et le calme bien que l'hotel est idéalement placé..La chambre donnait sur l'église mais avec un petit balcon pour le petit déjeuner vue sur mer chouette et sympa tout en étant pas exposé à la vue des passagers des restaurants qui étaient du coté mer

Genuine Hotels.com guest review

5 night family trip in Jul 2012

caillot

Hôtel de L'Océan - Biarritz

3.0 / 5

Good

Cleanliness
4.0
Service
4.0
Comfort
2.0
Condition
4.0

Pas de parc de stationnement reservé, faire plusieurs centaines de mètre du véhicule a l'hôtel voir faire deux tours avec les bagages. Nous avons demandé de changé de chambre cars la chambre réservé de dépassé pas les 12 métre carré. Qualité du service bien dans l'ensemble.

Genuine Hotels.com guest review

3 night romance trip in Jul 2012

A Traveller

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

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Genuine Hotels.com guest review

4 night family trip in Jul 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
4.0

Très belle chambre avec vue sur mer, literie de qualité. Personnel sympathique Petit détail, l'insonorisation est légère entre chambres, bonne côté place. Cela dit, c'est un cadre exceptionnel, proche des plages et des restaurants.Dernier bémol, le petit déjeuner : 1 croissant et petit café au lait à 6,75€. . Nous y reviendrons avec plaisir pour la […] même chambre ! Read more

Genuine Hotels.com guest review

1 night romance trip in Jul 2012

H & B

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"trés bien placé , on peut tout faire à pied"

Cleanliness
5.0
Service
4.0
Comfort
5.0
Condition
5.0

une nuit ne suffit pas pour tout voir!!! trés belle region , nous reviendrons surment!!!

Genuine Hotels.com guest review

1 night trip in Jul 2012

duchatel

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

Hôtel agréable ainsi que le personnel.

Genuine Hotels.com guest review

3 night family trip in May 2012

A Traveller

Hôtel de L'Océan - Biarritz

4.0 / 5

Excellent

"bien situé"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

malgré une coupure de courant la journée précédente suite à la tempête(ascenseur en panne!), l'hôtel est très bien;

Genuine Hotels.com guest review

1 night trip in Apr 2012

momocol

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"Un hôtel très accueillant"

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
5.0

L'hôtel est très agréable et très bien situé (en bord de mer et en plein centre ville), totalement rénové dernièrement. La chambre avec vue sur mer est confortable, de même que la salle de bain où tout est neuf. Le personnel est à l'image de l'hôtel, très accueillant.

Genuine Expedia guest review

Other trip

Apr 13, 2012

Elodie

Hôtel de L'Océan - Biarritz

5.0 / 5

Outstanding

"AU TOP"

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

PROCHE DE TOUTES COMMODITES ACCUEIL CHALEUREUX BON PETIT DEJEUNER TRES BON HOTEL

Genuine Expedia guest review

Other trip

Nov 29, 2011

CLAIRE G

Hôtel de L'Océan - Biarritz

1.0 / 5

Poor

"Hotel de l'Océan, Biarritz"

Cleanliness
3.0
Service
3.0
Comfort
1.0
Condition
2.0

Je m'attendais aux standards d'un hotel 3 étoiles (type Novotel ou Mercure) et je suis arrivé dans un hotel 1,5 étoiles. Ascenseur vétuste, chambre spartiate, lumière insuffisante dans la salle de bain, pas de porte serviettes, douche minuscule, absence de porte savon dans la douche, abattant des toilettes défaillant (mal fixé), pas de porte savon prés […] du lavabo, pas de réfrigérateur à disposition, pas de coffre fort, etc... Pas de permanence à l'accueil de l'hotel (une seule et même personne est reponsable de l'accueil et du bar, l'un se trouvant à distance de l'autre). Travaux de réfection (sans protection) dans le couloir d'accès aux chambres espaces communs vétustes Service petit déjeuner qui ne répond pas aux standards d'un hotel *** (malgré les bonnes volontés) Seul point positif: personnel accueillant; Pour le reste: à oublier très vite... Read more

Genuine Expedia guest review

Response by Hôtel de L'Océan Nous avons pris bonne note de vos remarques afin d’améliorer notre service et avons également pris contact avec l’agence de voyages en ligne auprès de laquelle vous avez réservé afin que les informations relatives à l’hôtel soient plus précises afin d’éviter tout malentendu. En effet, L’Hôtel de l’Océan ne fait pas partie d’une chaîne, c’est un établissement de bord de mer indépendant, où chaque chambre est agencée et décorée de manière différente, toute en restant dans un style "atlantique". Nous avons repris l’hôtel en 2007, alors qu'il était resté dans son jus depuis les années 70, voire même depuis 1830 ! Il a fait l’objet de travaux de rénovation successifs afin d’améliorer le niveau de confort et la qualité de l’accueil. Vous avez malheureusement eu l’expérience de ces travaux dans la réception et dans les espaces communs qui ont en effet quelque peu désorganisé le service et sur lesquels nous aurions du être plus vigilants. La mise en place du nouvel ascenseur est terminée depuis quelques jours et cette 1ère phase de travaux s’achèvera au 30 Juin 2011.

Business trip

May 23, 2011

Louis G

Hôtel de L'Océan - Biarritz

3.0 / 5

Good

"emplacement ideal pour visiter et profiter de l ocean a 2 pas."

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

hotel idealement situe au centre la ville .cependant je ne recommande pas le restaurant de l hotel.

Genuine Expedia guest review

Other trip

Aug 26, 2010

A Traveller

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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Small Classic Room

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