"Great family or group hotel!"
06/27/14 Sara Q Kihei, Hawaii
My family and I loved this hotel. We have been to Costa Rica several times and found this place to be well run and great for our family. The sisters that run it are professional and accommodating The breakfast was wonderful, typical costa rican food. We highly recommend this place.
"Think twice before booking this hotel"
02/12/14 betomolina Cartago, Costa Rica
We book this hotel and paid the 100% of the reservation and because of some problems back home we had to cancel the reservation 2 months before arrival and they charge us the 100% of the money, they did not return anything we paid. The manager or owner is very rude and she said that we don´t deserve to have all the money back. Why? I don´t know. Is around 900 dollars that we lost booking this place. Some friends stay here and they had awful experience, they warn me, but it was the only hotel with availability for the time we want to go there, now I know why this hotel have rooms available, nobody want stay there. Think twice before booking this terrible hotel, and then DON´T book it.
"Don't stay at this hotel...."
01/04/14 Kat m Ketchum, Idaho
If you are thinking of staying at this hotel DON'T... This hotel is extremely overpriced compared to better hotels in very close proximity to the park and is along the lines of a Motel 6 with breakfast. Power in our room with spotty; A/C light was constantly blinking, décor of room was marginal as well comfort of beds. TV was older with no WiFI in room. We tried to amend our reservation and were told no. Power went out for 4 hours one night we were there. Breakfast staff was only bright spot. We moved and stayed at a hotel yards from the beach for a much cheaper price and better accommodations. I was somewhat desperate when I booked this room ,don't make this mistake; you can do much, much better.
12/27/13 FW B Amsterdam, The Netherlands
Everything went wrong with our room: No wifi, alternately no water or no hot water and some ants.. But still, we had a good time there, because of the very good service! They did all the best they could to fix it and prepared a dinner for us, to compensate the discomfort.
"Customer service 100%"
06/29/13 paulbraum Ontario's Highlands, Canada
Whatever they say, the hotel is fantastic. Thanks Pablo for all your attention, your customer service is excellent and the project in the reception I'm sure stay Super. we will return in November for a wedding but we will stay in lunada. Thanks, we have spent three fantastic days and learned a lot. see you soon
I spent a couple of days in this hotel with my girlfriend and we had a great time . Nice rooms, and pool, the host is a very sweet person always willing to help us and give us some advises and tips about places to go or activities to do. The breakfast was awesome.. The typical food "gallo pinto" is simply delicious. The place location is perfect; close to the beach and away from crowded places which makes it perfect for me. I hope to visit this place and this beautiful beach very soon.
"Extremely poor customer service - could not even confirm reservartion"
04/15/13 Zarabi Heredia, Costa Rica
I want to share the experience that an acquaintance of mine and I had while trying to book on this hotel. Upon calling the service desk to confirm the reservation, the receptionist was very rude and did not even agree to confirm her reservation. That right there is already a bad start. Given the issue, my acquaintance complained on their poor service over their Facebook page, where she was replied to with even worse and more rude responses from whoever manages their page. They even boasted on "how many reservations they had always coming" and that therefore "they did not want or need the likes of her around their hotel." Clearly, she cancelled the reservation right away. The reason why I would like to share this review is to prevent (especially) foreign tourists from visiting this hotel and end up leaving the country with the worst impression about Costa Rican hospitality.
"Nice and quiet"
01/25/13 LucF Quebec City, Canada
The hotel is situated between Quepos and Manuel Antonio Park. Very close to a bus stop and close to many good restaurants and a grossery store all accessible by a short walk (Barba Roja, El Avion, Aqua Azul, Super Joseth , etc.). You can easily go to Quepos or Manuel Antonio from there (285 colones for the bus ride) although there is not much to do in Quepos. The hotel is small and peaceful . The pool is nice and quiet. The breakfast is good and included. The staff will cook you anything you want and will give good advice for the activities in the area (I recommend the sunset sails tour and the beach outside the park).
"worst hotel of all my vacations"
01/14/13 S0999 Montreal, Canada
Room #3 downstairs have flooding issues (it smells a lot like fungus and there was a dehumidifier in the room). We ask for a room change while other ones were still vacant.The femal owner never wanted to give us another room... She was very rude and unfriendly. AC is extremely loud and clearly it's not clean. Breakfast was supposed to be included but because we had booked why booking.com (and we had a too cheap cost has the owner told us) we had to pay 7$ if we wanted to have more than 2 old and cold toasts. We declined. This hotel is far from the beach and the pool was dirty so we couldn't enjoy the bathing part that much. At last, they say they have wi-fi but it's not working most of the time and when it is it's around the pool and not in the rooms. I will never go back to this place
"Overprice very basic motel"
01/08/13 BluejayWu Vancouver, Canada
The hotel is overpriced compare to what it can offer. This is a small, quiet place without any luxuries. They don't speak much English, so it is difficult for non-Spanish speaking people to communicate with them. The room has decent size, clean, but very basic, the air inside is not fresh. The air conditioner is very very loud. We opted to tour it off and endure the heat. The pictures displayed are very deceptive, the pool is like a pond, very small, and water is not clear. The staff tried hard to meet what we requested, that's appreciated, but the place can only offer that, not pleasant.
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