The room was a clean and comfortable studio like you would find in Chicago or New York; all one room, open, exposed pipes, concrete walls. Patio has a lovely pool with a large fireplace, an area for a band, chairs with high top tables or cozy lawn furniture to lay back on. Drinks are priced well and food looked great (we chose to eat across the street). […] Bar area has a pool table and a cute little book nook! Front desk staff are super friendly and funny (Chris, Kyle, Cory are GREAT). Cleaning crew always had a smile and asked if there was anything we needed. Across the street is a shopping plaza with restaurants and bars where we had a great time! Honestly, this is the best hotel I have ever stayed at! Read moreGenuine Hotels.com guest review
Pretty nice rooms, great pool area, decent food, but staff and especially the reception staff are simply incompetent.Genuine Hotels.com guest review
"Not as nice as I expected"
We've stayed at NYLO (and other Aloft style hotels) on several occasions and have always thought the higher price was worth it. My wife and I were a little disappointed on this trip. The Staff was very friendly and accommodating but the room was a disappointment. First, it was not the same room shown in the room description pictures on Hotels.com. We've […] stayed in the room shown and expected this to be the same. (Maybe we missed some small print that warned us otherwise). The room itself seemed older, even though the hotel is practically brand new. The AC unit was loud, annoying and difficult to control. The shower area had rust in it. Not major problems but just a little less than we typically expect from NYLO. Read moreGenuine Hotels.com guest review
"Only Go W/ Those Close To You"
Seeing as how the toilet, bed, & shower are all in the same room, privacy is NO OPTION. Room was clean with the exception of the dust covered curtains. Looks cool if you're into metro/modern style.Genuine Hotels.com guest review
"Nice hotel with a few minor hiccups to address"
The hotel overall, is very nice. The free internet was great, but the signal wasn't strong enough in my room for me to really enjoy it. Also, I noticed that some of the lobby furniture could stand to be steam cleaned. The rooms are decent and bed is comfy, but there's LOTS of places for dust to settle. Be sure to check!Genuine Hotels.com guest review
"Great Customer Service and Quality of the Hotel"
Every hotel employee was polite and friendly. The room had a very comfortable bed. Breakfast was fresh and tasty. Highly recommend the NYLO!Genuine Hotels.com guest review
"Convenient for our activities"
Service left a bit to be desired. On two of three days, coffee was not replenished in the room. When I called the front desk, I was told they would have some sent up--it never arrived. I found one of the maids who supplied me. On the second occasion, I just searched for a maid and got some this way. When I was checking out early Sunday, it took over […] ten minutes to find the front desk clerk. Read moreGenuine Hotels.com guest review
We loved the loft style hotel. The views were great and the hotel staff were very friendly. We would have loved to stay longer.Genuine Expedia guest review
The hotel was clean and nicely decorated. The staff was a little subdued although we did arrive late. I would recommend checking in early. We requested 2 rooms with double beds since we had 7 people. We checked in at 11:00pm and by that time the only thing they had were kings with a pull out couch. They called it "an upgrade" because it was a suite. […] 3 people canceled and had that not happened we would have been very uncomfortable. Read moreGenuine Hotels.com guest review
Great stay with my son! Room was really cool and comfortable. Only one sink in the bathroom. Wish there would have been another one in the room entry. But overall our stay was great!Genuine Hotels.com guest review
"good for couples, not business partners"
Restrooms are part of the main room. Open at top, door slides and is noisy. Shower glass is visible to room howe2 it is frosted. WiFi did not work on entire floor. Had to go to the lobby. They tried to fix but never wprked. Shower above could be heard running at night. Complained on their survey. Got a letter of apology that is all. Will not stay again. […] One positive. It was a cool industrial look but underneath the look, disappointment. Read moreGenuine Hotels.com guest review
"Very Pleasant Stay"
The rooms were really clean and the bed was incredibly comfortable. Loved the loft style! Reasonable rates.Genuine Hotels.com guest review
It is a different kind of hotel. Simple, but elegant. Nice. We enjoyed it very muchGenuine Hotels.com guest review
"Not family friendly"
We stayed on a Saturday night and most, if not all, of the people there were drunk by 7pm. Not a good look. Seems like a party hotel.Genuine Hotels.com guest review
"Love this place!"
My family (our kids are 7 and 9) gets so excited when I tell them we are staying at NYLO. The rooms are unique and the beds/pillows are super comfortable. The staff is always professional and very welcoming. We always love staying at this establishment.Genuine Hotels.com guest review
"You'll pay more than once"
We were charged 3 different times, on 3 seperate occasions for our room. We paid through Expedia...then when we checked in, they charged us again for the room- $129. We had that charge cancelled...then the next Monday, we were charged another $80 for the room. They said Expedia never paid them so they charged us again, they credited out account but […] I won't get the money back for 3-7 business days. NOT worth the stay! Read moreGenuine Expedia guest review
"Poor excuse for a boutique hotel"
Our room was uncomfortable, the sheets were hard, the rug was dirty, there was no tub, a wedding was going on so we couldn't access the pool which was our reason for staying, and there was really nothing else to do. A waste of my staycation $$Genuine Hotels.com guest review
"If you like using the bathroom in public"
The pictures tell you what kind of room you are getting, and other reviewers let you know that the bed is comfortable. A few will even tell you about the bathroom door not going all the way to the ceiling. What I haven't seen others mention is that the bathroom door slides closed leaving a 1 inch or more gap on the side into the room. You have zero […] privacy in this regard. Also the bathroom door makes a lot of noise as it slides open and closed, you don't notice it too much until someone wakes up before everybody else and needs to use the bathroom. Then everyone is awake. Read moreGenuine Hotels.com guest review
Nice hotel but for the price of food they should really offer room service. Lobby furniture needs to be steam cleaned and hotel room needs a heavy cleaning. There was dust everywhere.Genuine Hotels.com guest review
"Excellent Location-clean and comfy"
I loved staying at the NYLO. The rooms are clean and comfy. The urban feel of the hotel is wonderful. The staff at breakfast time in the restaurant was so fantastic and the food was very good. Overall- I loved my stay and would stay again as well as recommend to anyone travelling to the area.Genuine Hotels.com guest review
Very trendy hotel, as a frequent traveler I enjoy staying at someplace a little different and NYLO offers that different experience with a comfortable stay.Genuine Expedia guest review
"great hotel with a poor restaurant"
We are a local couple with lots of options to choose from. Not sure we will stay again. This was our 2nd stay here. We had the same experience both times. The hotel part of the place is wonderful! Love the feel of the hotel & rooms Perfect location. The restaurant however is absolutely terrible. The service absolutely sucks. We stood at the bar for […] about 2 minutes with the bartenders back to us. The place is very dirty & has a nasty sweet smell around the bar. We came down Saturday morning for breakfast & thought we would sit outside..... the buffet was a mess, oatmeal everywhere, a bottle of cleaner next to the food spread, wrong utensils for the food set out. The yogurt was very warm. My husband asked for a waffle & never got (either time we stayed). The patio was terrible there had obviously had a party the night before. The furniture was turned upside down, sand bags everywhere, the chairs were not set outside around the tables, trash was everywhere, it was terrible. The excuse we got from the mgr was it was dirty cause they had a staff mtg & haven't had time to clean it yet also they were under new managment. We really felt unwelcome in the dirty atmosphere. Read moreGenuine Hotels.com guest review
Overall the stay was awesome. My only complaint is when I asked for a corkscrew to open a bottle of wine, I was told that I had to go to the bar. I went to the bar and asked for it and was told I needed to bring the bottle to the bar or I could take the corkscrew, but would have to bring it right back. Although I didn't mind doing this, I think the […] front desk should always have one for guest or have those cheap plastic ones that guest could keep or leave in the room when done. I know I'm not the only customer that goes for a weekend and want to have a drink of wine with their partner in the room. We did enjoy the room and I believe this is a perfect place if you want somthing different than just staying at a regular hotel. The location was awesome. There are lots of things to do in the surrounding area. Read moreGenuine Hotels.com guest review
Very nice! Seemed extra noisy in the hallways. But would stay there again. Great location to experience all the shopping close by.Genuine Hotels.com guest review
Very nice room and great over head shower. Loved the experience, will come backGenuine Hotels.com guest review
Rooms were great but you can hear noise from the outside "pool area and music was really loud". Dont get a room facing the pool area if you want to sleep at night. Overall the room was nice and comfy!!Genuine Hotels.com guest review
I went during mother's day weekend. Not overly busy. Very relaxing, great food and great staff. This was my 2nd time to stay at this location and hope to go back again in the future.Genuine Hotels.com guest review
"Nice hotel close to attractions in the area"
The hotel is nice with a unique setting. This was my third stay and will likely stay again.Genuine Expedia guest review
"Really Neat Hotel bust Still Some Problems"
1) A/C system is different from most and the instructions are in fine print above the thermostat. So, when we checked in, the A/C was not on (it was 90 degrees outside) and we couldn't figure out how to turn it on. We thought the A/C was not working and, when maintenance person arrived to turn it on, he acted like we were reall dummies for not knowing […] how to do so in the first place. 2) No bathtubs, only showers. Not good for elderly Mother and 4 month old nephew. 3) The sink stopper was closed and there was no visible way to get it to pop up. I tried and my son tried. The front desk said there was a diverter lever on the faucet to open it. There was no lever. Maintenance came and simply pushed it down with his finger and it pooped up. No intructions for that in the bathroom and front desk obviously does not know how it works, either. 4) We were confronted about having our own drinks in the pool area because we did not purchase them from the hotel bar. We had to leave pool area because of this. The waiter said it was a rule because it was a restaurant. I said, "Really, it looks like the side of the pool to me, not a restaurant". Also, they allow the usual #1 no-no in pool areas - glass bottles and glasses in the pool area. Even though that area is a "restaurant". they did not object wiht us having food we brought in (not purchased at hotel) in the pool area. 5) BIG dog across the hall woofing and neighbors across the hall partying loudly. Read moreGenuine Expedia guest review
"Nice, but problem after problem --"
Hotel room was clean and nice. Room had smell of sewage, brought up Febreeze and didint do the trick. Moved us to another room, in which the air did not work. Did not have another room w/ 2 double beds...so moved to sperarte rooms with KING beds. Was a long dissapointing night.Genuine Expedia guest review
"Very close to everything"
Excellent, the best place hotel with a reasonable priceGenuine Expedia guest review
"Great night of sleep"
I really liked the loft room. Although small, I would like say it is smart. My room had all of the conveniences of other hotel rooms, but was much smaller in size. The King bed was awesome and the Keurig coffee maker was great. The hotel is close to great places to relax (The Holy Grail, The Shops at Legacy, etc.), and was quiet enough to unwind on […] the couch at the end of the day. If the price is right, I would highly suggest this Hotel. Read moreGenuine Hotels.com guest review
It was very nice. the team there was very helpfulGenuine Hotels.com guest review
Different twist, nice accommodations. The loft concept is a unique one and a nice change from the ordinary.Genuine Expedia guest review
Great atmosphere. The room was amazing had great nights rest. The staff was great. Anthony and Chris at guest we a really good help with our bill issues. The Chef Tony made some to die for fish tacos and the fresh home made french fries melted in your mouth. Looking forward to going back.Genuine Expedia guest review
Hotel not recommended for families. Limited on space and storage. Bathrooms very uncomfortable lacking counter space as well.Genuine Hotels.com guest review
"Weekend getaway with kids"
Quiet place. Took kids and was surprised at the room. Was a little small but beds were super comfortable. Staff at bar and restaurant were attentive. Pool was nice but small as well. We went to Dallas for a concert so we didn't spend much time at the hotel, but when we were there, it was nice!Genuine Hotels.com guest review
We waited more than 10 min to get checked in. No one was at the desk and there were a bunch of us waiting for 10 min for anyone tGenuine Hotels.com guest review
My concert started at 1pm but check in is at 3pm. That sucked. Needed a toothbrush but was solGenuine Hotels.com guest review
We checked in late at night after a day of volleyball. It was a great place to stay- unlike any I've ever stayed at before!Genuine Expedia guest review
"Great bed and shower - must be ok with darker room"
I've stayed at NYLO on multiple occasions. It's a cool hotel with amazing beds, pillows and shower. Not so great is the fact there is one window at the end of a long, grey room. Totally fine for 2 night stay but I can't stay for longer without feeling I'm in a well decorated warehouse.Genuine Hotels.com guest review
This hotel was excellent. I really liked the concept and enjoyed my stay!Genuine Hotels.com guest review
"Local Anniversary Get A Way"
My husband & I were looking for a local 1 night get a way. Nylo came highly recommended to us. We absolutely loved it! Even as locals that are very familiar with the area, we felt like we were out of town. The room was very nice. Super clean and comfortable, the only thing is we prefer it to be a little on the cool side at night and we were not able […] to make that happen. The room was just a little stuffy but not uncomfortable. Also, our service at the bar & the bar cleanliness was something to be desired. Breakfast was wonderful! They have a full service buffet down stairs that even my husband enjoyed (shocker!!). The place is beautiful, lots of different places to hang out and relax. Lots of choices of things to do in the area, and lots of places to eat. We will definitely stay again!!! I would recommend this hotel to anyone and already have. Read moreGenuine Expedia guest review
All it needs it a full length mirror in the rooms. I had no idea what I looked like from the chest down when leaving. Kind of funny. And the phones didn't work - so I ended up using my cell phone to call the front desk with questions. Other than that it was a perfect stay! Rooms are amazingly designed with the industrial feel. The staff was superb and […] the location is grand. Read moreGenuine Hotels.com guest review
AC was extremely noisy....annoingly so.Genuine Hotels.com guest review
"Comfortable loft style lodging"
Friendly, low key service. Very comfortable bed. Restaurants across the street, including 5 Guys hamburgers, sushi and a pub. Regional mall nearby.Genuine Expedia guest review
I enjoyed having something different from a typical hotel. It was fun and clean. We didn't hear any noise from other rooms. Only complaint is that we thought the buffet breakfast was complimentary and then we were stuck with a $30 bill for cereal.Genuine Hotels.com guest review
Came here for a weekend getaway with my mom. It was great! Only complaint was they really promote the bar and there was only one bartender working on a Saturday night. We had to continue to go to the bar to order and the drinks were pricy for the size. Other than that, this hotel is awesome! Love the design! And beds were super comfy!Genuine Hotels.com guest review
The lobby area was spot on in regards to the online photos but everything else failed to meet the expectations of the price per night. The loft theme although good in theory, was not executed in the proper manner. The beds are super comfortable so at least it wasn't a complete disappointment. The view of the pool and fireplace was a nice touch but the […] worn out outdoor furniture was an eye sore. It was am experience but I will be trying another hotel on my next visit. I do have to add that the staff are really n point with their customer service. Read moreGenuine Expedia guest review
We booked this hotel to attend a function in McKinney. Very comfortable stay and several good restaurants in the area. A very enjoyable experience.Genuine Hotels.com guest review
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