"Quirky but nice"
This is an unusual place - quite small rooms, high ceilings with exposed concrete, and an interior design that looks like someone from the 1960s planned out the "hotel of the future". Those aren't criticisms - it's just describing the differences versus traditional hotel rooms. The bed was extremely comfortable. It might be an exaggeration to say the […] bed took up 1/3 of the room, but that wouldn't be far off. The odd design gets in the way of practicality in some places. For instance, I stumbled into the bathroom in the dark and fumbled around vainly for a light switch - none existed. That's on the outside wall entrance to the room. The sink and shower fixtures: interesting...functional but different. What's important is the room is comfortable and quiet and you're going to have a nice stay here. Read moreGenuine Expedia guest review
Excellent hotelGenuine Hotels.com guest review
"great place if you can handle weekend noise"
This is a beautiful hotel at a nice rate; however, we got the room facing the elevators on a busy partying Friday night and there was too much noise to sleep! There is a downside to a hotel bar that includes live music. People are up at all hours and do not know how to respect those of us who need rest.Genuine Hotels.com guest review
"Bad first visit"
Well i was naked laying in bed relaxing and another couple gets the same room i get and open the door. Come to find out i had to down stairs snd they said i was never check in even though they did it when i walked it. I was so embarreredGenuine Hotels.com guest review
"Great place to stay with sweet eye candy!"
The lofty-like rooms were very comfortable, very clean! The staff was personable and willing to help, answer any questions. We stayed in the hotel for 5 nights with our little nine year-old son. During our stay, several business meetings, a wedding and football party was happening—all at one time. The staff was very accommodating to my son and even […] offered him a towel to swim. In other words, the staff was able to handle the party crowd, professionals and be mindful of visiting families. Not recommended for families yet, they are ready to assist all travelers. Read moreGenuine Expedia guest review
"Horrible Customer Service"
While the hotel itself is clean, the attitude of the staff has ensured that I will never return to any NYLO hotel. While checking in the guy at the front desk acted as if I was a huge inconvience. I checked in around 2:30 in the morning. Perhaps he was just not used to working since I was the only customer he had seen all night. After showing him my […] hotels.com confirmation number, he claimed that I did not make a reservation. I had to then pull up my bank acct showing the transaction had gone through and even attempt to contact hotels.com before my reservation magically appeared. While I was told that a $50 hold would be placed on my acct, I was also ensured that it would be given back after check out. Not only did the take out the $50 and never return it, NYLO hotel ALSO took out TWO more $50 holds, the day after check out on June 17, and again on June 22. Therefore on top of my $106 payment to hotels.com, NYLO has STOLEN $150 extra. After calling and speaking to hotel management, I was ensure that the money was returned and they tried to convince me that my bank had made a mistake. I have now been fighting this claim with NYLO and my bank for the past 3 months and STILL have not received the money back. While I will not go through the trouble of suing the hotel over $150, you can bet they will never receive another dime from me or anyone I know, and I will continue to exploit their crooked ways on social media until they return my money. Read moreGenuine Hotels.com guest review
Everything was clean so fancy perfect, nice quiet building, no complaints at all. Very helpful staff. Everything just perfect!! I am definitely going back next time I need a hotel. The nylo was just perfect!!!Genuine Expedia guest review
It was an awesome hotel and will definitely be going back!!Genuine Expedia guest review
Highly recommend NYLO Plano. Room was great. Staff was top notch. Pool was beautiful, and we caught it when it was empty. Price was incredible. For a local hotel, it really felt away from home. Perfect stay-cation spot!Genuine Hotels.com guest review
"Close to shopping"
Hotel was nice. The style of the bathrooms was a little too open for our group. There isn't any privacy in the bathroom.Genuine Hotels.com guest review
Cold interior and not by means of air. AC in room made horrible noise all night long. Food was lacking imagination menu was just not very good.Genuine Hotels.com guest review
The hotel itself was nice but while trying to sleep, all night long there was a horrible popping noise and creeking noises that kept us up. It was terrible. We went to relax and ended up wishing we had just stayed at home. Great location but just terrilbly loud at night. They should really check into what all those noises are. Disturbing - sounded like […] something was going to give way and come crashing down. Read moreGenuine Hotels.com guest review
To me this hotel was average and was a disappointment to me. The front desk staff was very friendly but my overall experience was somewhat depressing. I love the location of the hotel and I really like where they are trying to go with the feel of it but it really falls short. There needs to be cleaning of the lobby furniture (I didn't want to touch […] it) and my room had torn bedding, burned countertop in the bathroom and I did NOT like the acrylic night stands. There was absolutely nothing welcoming about this hotel and didn't make me feel better while away from my family...it just felt very cold, dark and depressing. Read moreGenuine Hotels.com guest review
Very trendy hotel in a good location. No outlets accessible near the beds which I find unacceptable in a modern day hotel. There were two lights in the bathroom. One of them was out, so it was very dark. There was a hole in the bath mat and there was no mini fridge. I did not look for one in the description. I guess I'm just used to most rooms having […] them. The employees were nice I guess I just expected more out of a highly rated hotel. Read moreGenuine Expedia guest review
"Perfect for Plano"
Booked the hotel for a weekend triathalon in Plano. Perfectly located next to more restaurants than we could possible eat at and only 20 minutes from race site. Comfortable bed and amazing shower. Quirky industrial vibe throughout.Genuine Expedia guest review
"If you like that sort of thing"
The NYLO is a loft style hotel, so be sure you know that before you stay there. If you like that style you will love this hotel. If not, it won't appeal to you. The cement floors are rather cold and harsh but the bedding and linens in general tend to soften the hard lines. The room overall seems a bit small even with the higher ceilings that show the […] exposed plumbing that is characteristic of the loft style. It is close to eating establishments and some entertainment venues. Read moreGenuine Hotels.com guest review
"First class hotel. Brilliant concept!"
I have stayed at practically every hotel chain in the DFW area. I've never heard of NYLO until coming across it on Hotels.com. I've driven past the numerous times in the past but never noticed it was a hotel because it doesn't even look like a hotel. The rooms are modern and hip. Hanging out by the pool and courtyard feels like you are at a resort. […] Definetely will only stay here again. Oh, and did I mention the price? The price is a steal compared what you get within a 5 mile radius from that hotel for the same price or more. It would make a great couples retreat. Read moreGenuine Hotels.com guest review
Ac did not work, they have a salon bar that is rented for parties and you can hear the noise until late night. Nothing complimentary, not even water were two people in the room and they just put a single bottle of water. Rooms are horrrible.Genuine Hotels.com guest review
"Close to shopping"
Nice, modern, loft style hotel. Rooms are a bit small, but the rooms were pretty neat. Would not recommend this hotel if traveling with small children.Genuine Expedia guest review
Clean and convenient, but the translucent panel from the room into the shower and the unlocking sliding bathroom door are not ideal. While this is a Texas take on a NYC loft hotel, I have stayed in a few overly-hip hotels in NYC with the same issues.Genuine Hotels.com guest review
"Close to choice dining and shopping"
Furniture in lobby needs cleaning. My daughters and I had a wonderful stay with great service. Our requests were promptly met and all staff were very attentive and friendly. The breakfast buffet in hotel's restaurant was hot and fresh, while offering a variety of options. Great location as we enjoyed dining and shopping in close proximity to the ho […] tel. Read moreGenuine Hotels.com guest review
"Fun fun fun"
I took 3 teenage girls here and we had a blast! Shopping all day and fun in the pool at night!Genuine Expedia guest review
Awesome place! Love it!!!Genuine Hotels.com guest review
"ANNIVERSARY GET AWAY"
We were not pleased with our stay at NYLO. We checked in late on a Friday night and there was a security guard and lots of hotel guests sitting around the front desk. It made us uneasy. Our room had dried food on the concrete floor. Bed slept well, really small room with cool vibe. We won't return to a NYLO.Genuine Hotels.com guest review
Great Hotel. Clean. Friendly staff. Nice bar. Beautiful pool.Genuine Expedia guest review
Everything was clean, and the staff was helpful and polite. Lots a good places to eat in the area along with a huge mall. The rooms are just a bit too small if you have 3 or more people. Would stay there again .Genuine Hotels.com guest review
"Great, hip place to stay"
We were only supposed to stay one night but once we got to the hotel and saw how cool it was, we stayed another.Genuine Hotels.com guest review
"I Love The Nylo"
I love the Nylo, always very friendly and the rooms are beautiful, I have stayed in all of the rooms but the lifestyle suite and its next. The Plano location is my favorite because of the decor and the Bar area. I love the style of the rooms. The Showers are Amazing ... I Do wish they would put Baths in the Rooms. I love a soaking Tub. I have also stayed […] at the Dallas Location and I enjoyed the room I just wish there were more creative style rooms. I stayed in the largest room they offered.. It was worth the money for sure but i preferred the Plano Location over the Dallas Location based on the style of room and how the Flow was! I recommend this place to Everyone I know for Everything. Read moreGenuine Hotels.com guest review
Great location. Hotel was very clean. Loved the loft feel of the hotel.Genuine Hotels.com guest review
Customer service was great and the modern style rooms were awesomeGenuine Hotels.com guest review
"Cool hotel, service could use help"
Love this location of this hotel since it is so close to the Shops of Legacy. Hung out at the pool one afternoon. You are not allowed to bring your own drinks to the pool, which I understand. Unfortunately they did not have any type of bar service at the pool. If you wanted a drink you had to dry off, get dressed and go inside. They were extremely busy […] inside and the wait for a drink was 15-20 minutes which is excessive. People who tried to bring in coolers were stopped. We had to ask for towels as they did not keep them stocked. Read moreGenuine Hotels.com guest review
Air did not work in room. Staff wanted us to wait for 2-3 hours for air to be fixed and this was at 10:00 pm. We told staff we would like another room. Front desk said hotel was sold out.i asked for different room or move to better hotel. Hotel was average at bestGenuine Hotels.com guest review
Response by NYLO Plano at Legacy Please accept my apology in regards to your recent stay with the air conditioning not functioning properly. We work diligently to keep the hotel performing at a high level. Unfortunately this did not happen during your most recent stay. We have an excellent team and will use your feedback to perfect our service and delivery. Kind Regards, Joe Massar General Manager
Only complaint wish coffee was offered before 8 am in the restaurant Coffee maker in room did not work I room Definitely will be backGenuine Hotels.com guest review
My husband and I stayed here for our seventh wedding anniversary. We thoroughly enjoyed the stay, we have four children and needed a relaxing night away from every thing, even though the room was a little small it was still very nice the staff was very helpful and very knowledgeable about the surroundings.Genuine Hotels.com guest review
"Bring NY to TX"
Nice change from our ordinary hotels. Gives you a feel of NY without having to leave TX.Genuine Hotels.com guest review
Great staff we have stayed here many times... There are just some obvious updating and repairs needed in the rooms.Genuine Hotels.com guest review
Great hotel. Loved the decor and atmosphereGenuine Hotels.com guest review
My husband and I were celebrating our 5th wedding anniversary and we decided to plan a small getaway and stay at NYLO Plano and it was wonderful! We felt like we were in a swanky New York loft apartment. The service was great and everyone was nice and friendly. We can't wait to stay at NYLO again!Genuine Hotels.com guest review
Enjoyed our stay. Had always wanted to stay here, but too expensive. Definitely worth it with the discounted rate. Very unique environment.Genuine Hotels.com guest review
"nice north dallas boutique hotel"
compared to downtown dallas NYLO didn't have the flair. only double beds, queen would have been betterGenuine Hotels.com guest review
A very unique, sleek, sexy and overall extremely cool hotel. Rooms are like that of a NY Loft! ( I guess) The staff are all very easy going , add in that Texas hospitality and this is a winner..Genuine Expedia guest review
Cool vibes. Comfortable bed. Close to Shops at Legacy with a large choice of great restaurants. Didn't care for the barn door to the rest room with a big gap that anyone else in the room can see through.Genuine Hotels.com guest review
The NYLO hotel is one of the nicest hotels I've stayed at. Even though the rooms are kinda small, they are very nice and beds are extremely comfortable. This hotel is also right down the street from A mall. So it was perfect for my wife.Genuine Expedia guest review
"Would be great for bus travel but is fine for fam"
Cool boutique hotel. A bit quirky on the mainfloor layout. Smallish pool. Rooms are funky compact loft arangement.Genuine Hotels.com guest review
"attitude without follow through"
Title says it all. Happy hour? $7 12 oz tap beers $12. appetizer that feed one. Then wondering why no one was there. Dirty floors, elevator, furniture. Just not there especially as new as the place is.Genuine Hotels.com guest review
The rooms are small and not designed for children. Our room had ants on the coffee maker and the hand shower did not work. They also made u pay a $50 a night deposit and actually put a $100 on our credit card which still has not been credited three days since we stayed there. Not impressed with the overall hotel and will never stay there again.Genuine Hotels.com guest review
For as busy a night life the hotel had my room was couzy and quite. Loved the whole concept.Genuine Hotels.com guest review
This was a very nice and new hotel. The decorations were very modern and gave the feeling of a true loft/warehouse. I was disappointed that they have no restaurant or food until 8 am. I had to leave the hotel for a 7 am meeting and had to try to find breakfast some where else. That isn't going to work long term for business travel. The pool is connected […] to the restaurant/bar so I could not even see the pool until "bar" hours because they have liquor in there.... The actual room was a bit small, but very comfortable. I probably would not pay full price to stay here... only with a deep discount. Read moreGenuine Hotels.com guest review
The room was great, the only odd thing would be the door to the bathroom, it doesn't close all of the way, that can make for an uncomfortable situation. Overall wonderful stay.Genuine Hotels.com guest review
Very modern looking, no bath tub, no carpeting, comfortable bed.Genuine Hotels.com guest review
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