"Did not get room booked."
My inconveniences were that I was given one kind, when I reserved a double double. All other hotels in the area were booked so the five of us had to make do with one bed and a small couch. There was also no microwave made available. I had food that needed warming and was turned away. Other than that it is a very nice hotel. I may revisit.Genuine Hotels.com guest review
My man and I met for a weekend getaway together and this hotel did not disappoint! The bed was very comfortable and huge! The shower was the best I have ever had as well! It was a perfect place for a romantic getaway! Will definitely look forward to doing that again!Genuine Hotels.com guest review
"Really nice hotel, just unfortunate incidents"
I really like my room, this is actually my 4th time staying at this location but this time I did not have a pleasant stay. I'm 8 months pregnant and the room they gave me, the toilet was not working! I called down to the front desk twice during my stay and they advised me that someone would be up there to look at it but never did. And also the maids […] barged into my room 4 times without knocking trying to clean my room although I did not have the sign on my door stating that I needed them! Read moreGenuine Hotels.com guest review
GREATGenuine Hotels.com guest review
Excellent hotel, great location, great amenities, would definitely stay here again.Genuine Hotels.com guest review
"Gotta Try It"
Amazing stay for an extremely reasonable price! I have stayed at this hotel a couple of times now and am always impressed. You have to try it!Genuine Expedia guest review
"Modern with a twist-Fun"
This is not your typical Best Western, Holiday Inn. It is modern, crips, clean and efficient looking. The fun part comes in with the furnishings. The lobby is inviting, but a bit dark, and has several 70's retro looking seating areas. The room is set up very efficiently but with lots of comforts. The bed was heavenly, one huge window and the side walls […] covered with drapes to simulate windows is a nice touch. The bathroom walls are open at the top so a little less private than you might want if you are sharing with a casual friend. Love the single cup coffeemaker, also included tea. I don't remember a fridge, that would be a nice addition. Staff was friendly, helpful and the room was cleaned and looked like new when I returned to my room the second night. Definetly reccomend. Read moreGenuine Hotels.com guest review
When we checked in, we went straight to the bar and had some drinks. The drinks were barely drinkable and the bar tenders were not that excited to have customers. The hot tub, if there was one, we were told was broken. After we went out and came back, we tried for 30 Minutes to order room service but no one anwered the phone. Great idea for a hotel, […] not so great service. Needless to say we packed up and left. Read moreGenuine Hotels.com guest review
"Lack of Luster"
This hotel was interesting but not very comfortable. The room was very narrow and felt cold with so much exposed raw concrete that it reminded me of the inside of a prison. The bathroom sliding door was hard to move back and forth. The full length mirror used for dressing was behind the sliding bathroom door so you had to slide the door closed to use […] it. The bar/restaurant must have been a "go to place" on Saturday night because when I left the hotel for dinner and returned all of the parking had been taken by the "party goers." The hotel should have a designated parking area for short term use separate from the overnight hotel guest. Also, when you arrive to the hotel there is no awning to pull under to protect you from any type of weather while you unload your luggage...only a small parking area for maybe two vehicles at the most to allow you to leave your vehicle while you are checking in. There are no signs to designate this area and it is not exactly in front of the hotel but on the south side of the building. I would never stay in any of this hotelagain. To say the least this was not a place for me.....not my style. I prefer a larger chain hotel with better amenties and consideration for their guests offering softer furnishings and warm surroundings...would only stay with them again if I was desperate. Read moreGenuine Hotels.com guest review
We were surprised by the industrial look and feel of the hotel. Went looking for coffee and a paper early Saturday. Found out there no coffee before 8 am and no papers on the weekend. Room was advertised as a loft suite. It was fairly small and Spartan. Would not stay there again.Genuine Expedia guest review
Went to visit friends and went down to the bar for happy hour. Service was very good and friends met us there. We ended stayed there with the friends and had a great time. Had homemade tortilla chips and salsa which was a nice.Genuine Hotels.com guest review
"Attractive and clean but noisy."
While the hotel was very clean and very attractive, it was noisy. I thought the concrete looking walls would make the room quiet -- not so. When people passed by (which was infrequent), it sounded as if they were talking in my room. When my neighbor took a shower, it was as if my shower pipes were running. Overall, it's a good hotel. Just don't expect […] total quiet in your room. Read moreGenuine Expedia guest review
"Convenient location, bath not convenient for women"
Bed was very comfortable, but the bathroom was not designed with women in mind. Small counter, poor lighting, make-up mirror to low to be useful. Shower needed place for shampoo and other items needed. Room did not have electrical outlets by the bed for using hand held devices and/or laptops.Genuine Expedia guest review
This place was great, friendly service, very clean rooms. The restaurant was very nice food was good and reasonably priced, as well as offered drinks, though the menu was small. Overall great experience!Genuine Hotels.com guest review
"Different but very nice"
Desk help was extremely friendly. Not your average hotel room but in a good way. Will definitely be back.Genuine Hotels.com guest review
"Great for a solo stay"
The hotel is very modern and pretty cool but I would definitely not recommend it for staying with someone you're not comfortable with. The room is very small but clearly advertised that way and the bathroom walls don't go to the ceiling allowing for much privacy. The cleaning staff was yelling at each other down the hall so if you plan on sleeping in […] you can forget that and the front desk staff was on their phone every time I walked by. But the hotel itself is really nice and close to the North Dallas Tollway so not bad to get into the city. Read moreGenuine Hotels.com guest review
It's a different kind of hotel and the rate was reasonable. The rooms are very small and there were three of us ages 48, 26, 15. Also the beds were just doubles, not queens so definitely hurt the comfort factor. The in-house restaurant was very pricey and didn't have much of a selection; however there are lots of restaurants nearby. I probably won't […] stay there again only because of the space issue...was pretty cramped for three people. The pictures online make the rooms seem bigger than they actually are but there's definitely a "cool" factor for the rooms to be both rustic and modern. Read moreGenuine Hotels.com guest review
The hotel is awesome but like others the rooms are a tad bit on the small side. It is however located perfectly for everything you could possibly imagine. Will stay again though when I returnGenuine Hotels.com guest review
"We will stay there again"
My chief complaint is the staff. Several left me unimpressed. We arrived and the first impression was very good. It's an ascetically pleasing building and the courtyard and pool are beautiful. We arrived late at night. The trash can right out front next to the entrance was overfilled and surrounded by trash on the ground around the can. I told the first […] desk guy and he said he was leaving soon and would take care of it. I went out to the car; not done and different clerk. I told him and he replied there was no housecleaning staff and it would be done in morning. Talk about no pride in your job! Your a hotel desk clerk are you to good to police up the trash? Take some pride in your workplace! The housecleaning staff didn't latch our door even after we put the tag out to disregard their service. The cleanliness of the room was average. Dusty, a couple items of trash under bed, shower could be cleaner. The toilet was so loud and the bathroom wall is not enclose so your guests hear all going on in bathroom. All in all, good stay at a nice hotel at a good price. Staff needs to tighten it up though Read moreGenuine Hotels.com guest review
"Very nice and reasonably priced"
We have stayed in your hotel chain for the last two years for our anniversary. We love how clean and friendly everyone is in your establishment, the only thing I would suggest is a fan or noise machine. You hear sounds all night!Genuine Hotels.com guest review
Love the style of the room! It was spacious enough for 2 people. The bed by far was probably the most comfortable one I've ever slept in! The shower was really nice as well! Good staff.Genuine Expedia guest review
Real nice hotel. Staff gave us a tour of the facility. Very accommodating. Will go more often.Genuine Expedia guest review
"Very unique, modern hotel"
The room was extremely comfortable, quiet, and clean. I really liked the style of the room/décor. The only turn-off was the couches in the downstairs lobby looked a little dirty. Otherwise the hotel was very modern and unique--different from any hotel I have ever stayed in.Genuine Expedia guest review
I LOVE this hotel, and will most certainly stay again!! We have friends in the area and were looking for someplace that is more personally appealing than ordinary hotels. We found it!! This is not the place for stuffy, need everything bright white and clinical looking - this place is warm, urban, eclectic!! The beds are very comfortable, the room was […] clean, and the service was outstanding. Read moreGenuine Hotels.com guest review
"Unique & Comfortable"
loved this hotel, so unique and COMFORTABLE! Breakfast was nothing to brag about, with such a unique hotel, equally unique breakfast offerings would have been really cool!Genuine Hotels.com guest review
My new favorite getaway :) Great room, service, and location!Genuine Hotels.com guest review
"Bad customer service!!"
The hotel room was very clean and nice but I was put in a smoking room despite requesting a non-smoking. Was told that since I booked my on a secondary site they do not gurantee the room. They first help the customers that booked the rooms directly with the hotel and then what is left is given to us customers that booked in other forms. I asked for […] a refund back because the rate was so high and I didn't ger what I asked for but was refused because it is part of my agreement with Hotels.com. I think Hotels.com should look further into this issue because it will not be good for someone that has health issues and has to have the non-smoking room. Read moreGenuine Hotels.com guest review
"Great for a mini weekend getaway"
Unique decor and ambiance and we loved the bar area--cool pool table and lounge options. Pool looked nice too although it was too cold for us to use it. The bar staff was great. One guy's name was Blessings--that was easy to remember. Our room was comfy and I loved the urban loft-style of it.Genuine Hotels.com guest review
The stay was good except for the 90 minute power outage. There was no explanation for the outage, no apology, no compensation of any kind.Genuine Hotels.com guest review
beautiful room, friendly front desk, 100% recommendedGenuine Hotels.com guest review
Wanted to stay overnight somewhere after a concert so we wouldnt have the drive home. Husband chose NYLO. We will definitely stay again. Loft style hotel is a great idea. Location is perfect. Staff was very friendly.Genuine Hotels.com guest review
Beautiful place and staff so helpfulGenuine Hotels.com guest review
"Don't get your hopes up"
First off the room was tiny. It was long and narrow; a little bit wider than the width of a queen size bed, not like the preview pictures. Then we went to the hotel dining room to grab dinner, where the service and food were terrible. To make it even worse, the power unexplainably went out, in the entire hotel. Nobody there took any leadership. Not […] a single person knew what to do. Once power came back on, 4 hours later, the T.V. still didn't work. There was no room service. My girlfriend had an upset stomach due to something she ate at dinner. Went to the lobby to find meds. Nothing but pain and headache options. They didn't even have toothpaste. Still had to pay full price for my stay. This affordable birthday date turned into a disaster. I was completely let down by NYLO. Read moreGenuine Hotels.com guest review
"Would definitely stay again."
Location was great, with lots of restaurants and shopping right across the street. Loved the room, although the floors were concrete with only a few thin bamboo type area rugs. Beds were super comfortable. One note...the walls of the bathroom stop a couple feet from the ceiling, so it's not real soundproof.Genuine Hotels.com guest review
"Some fun touches"
I know it's a chain, but at least it has a little personality! In the extremely banal North Dallas area, it's hard to find that. The room was great (or I should say "rooms" since there's even a separate LR-type area), and the workout facility was small but very nice. We walked across the street to a group of restaurants for dinner one night, which is […] harder than it sounds- the area is NOT meant for pedestrians. If it had been warmer, we would loved to have spent some time out by the very modern pool having drinks. One thing I really missed was decent coffee options at breakfast. There was some so-so drip available, but when I asked for a latte, the waiter just shrugged and said he didn't know how to make one. Okay then! Otherwise, all was well at the NYLO Plano. Read moreGenuine Hotels.com guest review
Overall was great! The selection at the bar was limited and seemed a lil' over priced. Otherwise no complaints.Genuine Hotels.com guest review
"Loved it except..."
Loved the overall hotel, great room, bed was super comfortable. The only draw back for the whole experience was that we checked in we were given a room facing the main road. It was extremely loud, especially the motorcycles going by. Will stay again but will ask for a room on the backside of the hotel.Genuine Expedia guest review
"Nice hotel, located near Shops of Legacy."
Nice hotel, bartender rude, maid service terrible.Genuine Expedia guest review
Stayed for Valentines weekend getaway. Room was very modern with concrete floors, bare ceiling, lots of rugs, tv's etc. Trendy could also be used to describe it. The bed was very comfortable. Staff was friendly and the pool and patio by the bar was great. Nice pool length fire next to the pool as well. At the end of our stay I asked housekeeping for […] a broom to sweep up rose petals I had sprinkled around the room for my honey. She said not to worry she would take care of it. Its not a full service hotel with room service, valet and such but definitely a great stay/value. Read moreGenuine Hotels.com guest review
The staff was courteous and very professional. One step ahead of any issue. Those guys need a raise! The maids too!Genuine Hotels.com guest review
"Great Place to stay"
Great location. Great staff. Beautiful rooms. Quiet and peaceful.Genuine Hotels.com guest review
"Nice a little noisy."
My husband and I enjoyed a night here. We loved the room decor and happy hour specials. The house Chardonnay was really good. Everything was great except when it came time to sleep we could hear other guests in other rooms. Luckily we were so tired it didn't bother us too much. If I stayed again I would bring earplugs.Genuine Expedia guest review
Coffee machine did not work and they did no care!Genuine Hotels.com guest review
"Good location to other entertainment"
RelaxingGenuine Hotels.com guest review
My husband & I loved NYLO. Would recommend and definitely go again!Genuine Hotels.com guest review
"always love nylo"
I love the nylo frisco. but I have stayed at two different nylo locations, and both have the se problem with the iron. they just don't iron well, I would suggest buying better ones. this trip was for valentines day, and I walk in te room and there's a teddy bear on the bed :) nice touch. sometimes it's the little things...Genuine Hotels.com guest review
"Interesting but not comfortable enough"
OK so I thought, that looked different. It was. Minimalist, eclectic and urban, concrete floors with rugs, pipes showing in the ceiling.....It was trendy and different but probably not my cup of tea.The staff are great and they have a nice bar. I guess the NY Loft scene is just not my thing. I can see a younger audience liking it though.Genuine Hotels.com guest review
"I'd thought was better"
I called couple days before my stay asking for a kind of special decoration for my room, something romantic for my anniversary and they told me they can't do anything besides sell me an upgrade to romance package that it's only more expensive for a bottle of champagne and a dessert, but I don't drink alcohol I just wanted some flower petals at my room […] or candles, I'm part of the reward program and it suppose to I receive a surprise at check in but was only after few hours that I remembered and I told to the front desk about it they said ooh yeah that's true here is a discount coupon for breakfast tomorrow, and I'd reserved the "deluxe" room and it feels like sleep in a self storage with a beauty bed and a tv, the door of the bathroom omg no words for that, like an iron gate hanging from selling. Read moreGenuine Hotels.com guest review
the hotel was perfect and very convenient to JCP which was the reason I was there. I plan on making this my hotel for all my business visits to JCPGenuine Hotels.com guest review
"Awesome place to stay!"
It wasn't very far from my house, which was nice , but I did not expect the art deco decor! A very nice touch! The only thing our room didn't have, was a fridge, or microwave! Other than that, I Would have to give Nylo an A!Genuine Hotels.com guest review
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