All hotels in Sandown, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereMelville Street, Sandown, England, PO36 9DH, United Kingdom, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 28 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.1
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Lovely hotel. Quiet, leafy cul de sac nr seafront"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location near the seafront, set in a quiet leafy cul de sac. Good service, fabulous breakfast, clean and comfortable nice warm room & en suite. All good thank you.
Genuine Hotels.com guest review
1 night trip Feb 9, 2015
Grace
GB
3.0 / 5Good
"Quite nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quite basic facilities but nice. Listing the spa facilities as having a pool is a bit of an understatement though as I've seen baths bigger. Also, there are no gym facilities (which some other sites wrongly suggest). Overall, pretty good stay though.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
A Traveler
GB
5.0 / 5Outstanding
"I ll be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only one night but stay was very comfortable and enjoyable . Will definitely stay again
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Heather
GB
3.0 / 5Good
"Need for improvement"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Reception staff were dismissive when told the, about our television that kept cutting, dinner was over priced for what it was. Pool and jacuzzi facilities were very small,
Genuine Hotels.com guest review
2 night business trip Nov 27, 2014
Rachna
GB
4.0 / 5Excellent
"Relaxing environment"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A short break with my wife to make the most of me refereeing at Sandown rfc . Close to railway station and a short walk into town centre . Room was a little dated in decor but comfortable and fairly clean. Pool and leisure facilities make it a relaxing venue with welcoming staff and mesmerising fish tank which I could have spent all weekend gazing at. Not 5 star but very good value for money and would definitely return if in the area.
Genuine Expedia guest review
Other trip Oct 27, 2014
wayne
GB
5.0 / 5Outstanding
"Great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
A warm welcome, staff helpful throughout. Restaurant staff very quick and energetic to serve all the customers promptly. Good food. Hotel has a spa plus outdoor heated hot tub and swimming pool
Genuine Hotels.com guest review
2 night family trip Sep 23, 2014
Vectis Breezer
GB
4.0 / 5Excellent
"Excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
From the moment you park up you know you've made the right choice coming here. We used this hotel as a base for exploring the island. Staff were great, very attentive, the pool, steam room and jacuzzi perfectly clean and heated just right, so nice after a day walking the island. Breakfast can't be knocked either. We'll definitely be back!
Genuine Hotels.com guest review
2 night trip Sep 1, 2014
A Traveler
GB
4.0 / 5Excellent
"comfy bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very pleased with the hotel, décor a little tired in places but clean. Our bedroom was fine and bed very comfy. The bathroom was ok but could do with something to hold onto getting in and out of the bath as the bath/shower is high (if you don't have long legs or a bit unsteady). Food was ok and good service. Facial in spa good and the young lady very pleasant and competent.
Genuine Hotels.com guest review
4 night romance trip Aug 25, 2014
A Traveler
GB
5.0 / 5Outstanding
"Get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable, good facilities, staff very friendly and helpful
Genuine Hotels.com guest review
4 night trip Aug 18, 2014
Gary
GB
3.0 / 5Good
"Hotel walking distance to the beach"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
One of the maid was rude and rushing us out so that she could clean the room. But most of the staff were nice. Clean pool and jacuzzi
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
GB
3.0 / 5Good
"Hotel is located close to beach. Benefits to us"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
But bed was awful so uncomfortable and very noisey by our window till late hours by pool. Seems odd that even joined by staff in giggles at 10.30 pm
Genuine Expedia guest review
Other trip Aug 5, 2014
anonymous
GB
1.0 / 5Poor
"Underwhelming experience"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This place is beyond tired and in need of refurbishment. The furniture and condition of the room are like going into a time warp back to 1985 without the Back to the Future movie glamour! The rooms are not cleaned regularly and was so small it makes a box room feel spacious. The staff are indifferent with some in fairness quite friendly and yet others that do not give you the time of day. The hotel looks like a nice period property with landscaped gardens. But as the old saying goes, "don't judge a book by its cover" or it's website pictures. The Spa facility is basic and unassisted with poor cleanliness. How this hotel maintains 3* rating is beyond me. They have plenty of good reviews, but judging by the other guests who were in the majority in there late 50s and 60's, they clearly are operating the standards of a retirement home. If your under 40 and from a city like London, Manchester etc you will feel totally robbed here as this place is poor and makes a TravelLodge feel like the Ritz in Mayfair.
Genuine Expedia guest review
Other trip Aug 1, 2014
Arif
GB
3.0 / 5Good
"Enjoyable visit with just a few drawbacks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Comfortable stay and friendly service in a clean but slightly dated hotel. For the price, superior room disappointingly small in size, quite hot and stand alone fan had to be used to keep it cool. Excellent breakfast. Good location; ten minutes walk to town centre and station close by.
Genuine Hotels.com guest review
3 night trip with friends Jun 29, 2014
AC
GB
2.0 / 5Fair
"Dispointment at Melville Hall"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The spa facility and restaurant/bar facility is very good at Melville, but the room, a classic double, fell well below our expectation, the staff were very friendly, and helpful, but especially during the off peak hours, they were non existent, and the bar was on a beeper to a staff member that was operating elsewhere most of the time, we felt that this hotel, lacked the level of care and attention to detail, but the facility outside of the rooms, could not be faulted, just the small detail, has gone amiss, which led to a feeling of disappointment
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
GB
4.0 / 5Excellent
"4 day break"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Booked an off season break in June but were blessed with great weather. Hotel is easy to find just off the main route through Sandown on a quiet road, so the hotel is very quiet. Parking on site not a problem either. Hotel is spacious, with plenty of seating in the lounge area next to the bar. Easy access to the spa facilities and the outdoor pool. We had a 2 bedroom suite, although only booked a room with double bed. Very comfortable room/bed, tea/coffee making facilities and quiet. Excellent breakfast with large selection of hot food cooked to order (eg large fillet of smoked haddock was great and somewhat unusual for any hotel to offer). Would recommend this place to anyone.
Genuine Expedia guest review
Other trip Jun 14, 2014
Jeremy
GB
4.0 / 5Excellent
"Great Facilities"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good location,especially if using public transport. Great if you want spa, swimming pool sauna and the like. very friendly staff. Room could do with attention to detail, then it would probably gain another star.
Genuine Hotels.com guest review
4 night romance trip Jun 5, 2014
satisfied
GB
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We chose this hotel because we wanted a swimming pool and I could not find many decently priced hotels which could offer spa facilities. Overall the hotel is good, staff are friendly and helpful. We had booked two rooms , but we didnot like the location of one of the rooms as it was right in the corridors, so they upgraded us to a superior room for one night and moved us to a new room the next morning - which was great. They charged us for the newspapers - though only a small amount but I think the receptionist should have mentioned this while asking. Overall, hotel is located within 5-10 mins walk from the beach.
Genuine Hotels.com guest review
2 night family trip Jun 6, 2014
A Traveler
GB
4.0 / 5Excellent
"ideal location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ideal for seafront and town center
Genuine Hotels.com guest review
1 night business trip Feb 17, 2014
A Traveler
GB
4.0 / 5Excellent
"Very Friendly"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Working in the area so just a 1 night stopover. Very friendly staff, excellent food and nice clean room.
Genuine Hotels.com guest review
1 night business trip Dec 19, 2013
Tonky10
GB
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quite clean and up to expectation
Genuine Hotels.com guest review
2 night trip Dec 18, 2013
Jeremy
GB
4.0 / 5Excellent
"Very professional hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were greated by a friendly receptionist and received the same manner from all of the ther staff members. The room was as a normal hotel room would be.
Genuine Hotels.com guest review
1 night romance trip Oct 14, 2013
A Traveler
GB
3.0 / 5Good
"Relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
A place to be if your looking for pampering Sauna couldn't be fixed in the time of 1 1/2 days. Can become over crowed in the swimming pool area. Massage girls are not experienced and are only new into their work.
Genuine Expedia guest review
Other trip Jan 1, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Gedateerd hotel met goede ligging"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Op foto's en aan de buitenkant lijkt het hotel heel wat. De kamer die wij hadden, was behoorlijk gedateerd. Ook moesten wij onze bagage over een trap naar boven sjouwen. Beetje vergane glorie. Daarom is de prijs die voor een kamer gevraagd wordt best pittig. Voorzieningen zoals zwembad en beautycenter (behandelingen tegen betaling) zijn goed. Ligging in de buurt van zee is prima.
Genuine Hotels.com guest review
2 night trip Jun 10, 2014
A Traveler
NL
4.0 / 5Excellent
"hôtel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Personnel de l'accueil excellent (rapide et efficace). C'est moins le cas pour celui du restaurant... Chambres correctes en taille. Cependant la salle d'eau aurait pu être plus petite et la chambre un peu plus grande.
Genuine Expedia guest review
Other trip Aug 24, 2013
A Traveler
FR
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Dec 31, 2014
John
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Oct 27, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night romance trip Aug 19, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
GB

TripAdvisor reviews for Melville Hall Hotel

Overall rating:Based on 890 traveler reviews

Most recent traveler reviews:

Overall Rating
"Very relaxing time to be had!"
05/05/15 Lee U Sydney, Australia
Booked this hotel following a Google search as it was my partners birthday. We searched for a hotel/spa and Melville Hall met with our expectations. The rooms were clean and the spa facilities are really good. Breakfast was good. We would recommend this hotel and do intend to stay there again.
Overall Rating
"Lovely break"
04/29/15 jaysussex sussex
Booked a two day break here through Living Social, excellent value. Good quality hotel, enhanced by well trained attentive staff. Special thank you to Fran for organising an extra night here and re-organising the ferry. Also to Annie, Jo and Jackie. Substantial breakfast perfectly cooked to order, lovely fresh fruit platter, very much appreciated. Evening dinner was very nice and the dining room and lounge are very pleasant. Room very comfortable, clean and of a good size. A grab handle and bath mat for inside the bath would be a good safety addition. Nice outdoor space around the pool with plenty of chairs and sun loungers. Spa treatments were very good. Well recommended
Overall Rating
"Pamper Weekend"
04/28/15 Vanessa M Southampton, England, United Kingdom
I have just returned from spending the weekend at this hotel with 8 others. The staff were friendly and attentive and couldn't do enough for you. The food was plentiful and of good quality, I struggled to eat all of my Caesar salad for lunch, due to the size of it! My spa experience was wonderful so a very big thank you to my therapist Vicky, very relaxed at the end of it. The outside hot tub was great, I didn't use the outdoor pool as it was too cold. I did use the indoor pool and jacuzzi when there was a short rain shower and although smaller than outside, it suffices for the duration of the shower. Although the decor is a little dated this did not affect my stay. Our room had ample space for the 3 adults who were staying in it. It is a adult only hotel which was nice for us mum's who went away for some girlie time, not to keep looking around when 'mum' was shouted. I will definitely to this hotel. The package price was really good for what we got.
Overall Rating
"Nice weekend break, but hotel does need updating"
04/28/15 alexandra f London, United Kingdom
Melville Hall is good value for money, and we couldnt fault the staff at all. From the beauty therapists, to the reception staff and waiter and waitresses, nothing was too much trouble. Although we booked a superior room, we were slightly underwhelmed at the size and overall cleanliness of the room. There were cobwebs in corners and some dust around skirting etc, but linen and towels were all crisp and fresh to use. The hotel is quiet and relaxed but it is definitely due a refurbishment. The spa is lovely, albeit small, and the outdoor hot tub and pool is a great feature. Sandown itself doesn't have much to offer, we ate out on our first night in Shanklin, and in the hotel for dinner on Sunday. This was a lovely three course meal. Thank you very much for our stay.
Overall Rating
"Great value, super staff and service"
04/28/15 MrsClufft
I stayed here for one night with five friends at the weekend and I had a lovely time. The staff were very friendly and welcoming and went out of their way to look after us, the food was delicious and I had a wonderful massage. All in all a great hotel and one which I would highly recommend!
Overall Rating
"Excellent pamper weekend."
04/27/15 Ros M Woking, United Kingdom
Nine of us enjoyed a wonderful weekend at the Melville Hall Hotel. The staff are very kind and helpful and the pamper experience was outstanding. We truly felt pampered and very relaxed. The outdoor pool and jacuzzi were outstanding and, although not large, the indoor pool and jacuzzi were also delightful and well cared for. Detox and sauna cabins rounded off the experience. Although the hotel itself is a little dated it was very comfortable and clean and the hotel staff go out of their way to make your stay as enjoyable as possible. Nothing is too much trouble. Finally, we were amazed at all that is included in the 'package' - ferry trips, all meals, pamper treatments, robe hire and free slippers. Can thouroughly recommend the Melville - we will definitely return.
Overall Rating
"Melville Hall Hotel"
04/26/15 Mike M Luton, United Kingdom
Stayed at the Melville whilst on a short two night break to the Isle of Wight.Reception and restaurant and bar staff very helpful. Breakfast very good.Room smallish but adequate for our needs.Good venue for short breaks.
Overall Rating
"Melville Hall Hotel and Utopia Spa"
04/26/15 spinner40 Portsmouth, United Kingdom
Hotel, staff, room, food and spa all excellent. Particularly impressed that Jo on reception voluntarily offered us a different room on a lower floor so that our old legs would not have so many stairs to climb!! Stayed 2 nights on a deal which included dinner one night. Food so good on first night that we did not even consider looking elsewhere for a meal on second night. Would certainly reccommend a stay there.
Overall Rating
"A great retreat and a warm welcome"
04/24/15 Margaret Francis London, United Kingdom
I went with a friend on a voucher for a two-night stay. A long time since I last visited the Isle of Wight and it is an island that stays true to itself. This authenticity is reflected in the Melville Hall Hotel- all the staff were not just friendly but seemed very sincere in wanting their guests to feel welcome and at ease. From start to finish we enjoyed our stay; the spa facilities were all clean and refreshing, with the outdoor heated Jacuzzi and pool being an added bonus at this time of year.
Overall Rating
"Melville Hall Hotel, Sandown, IOW"
04/24/15 Nickjayem Ashford, United Kingdom
We enjoyed our stay at the hotel. The food was excellent; plentiful, well cooked and presented and very good value. We were allocated a "superior" room which was very well appointed and comfortable. However, the decor is somewhat tired and the cleaner should pay more attention to some areas in the bathroom. Overall we enjoyed our stay and would recommend the hotel.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews