"Need for improvement"
Reception staff were dismissive when told the, about our television that kept cutting, dinner was over priced for what it was. Pool and jacuzzi facilities were very small,Genuine Hotels.com guest review
A warm welcome, staff helpful throughout. Restaurant staff very quick and energetic to serve all the customers promptly. Good food. Hotel has a spa plus outdoor heated hot tub and swimming poolGenuine Hotels.com guest review
From the moment you park up you know you've made the right choice coming here. We used this hotel as a base for exploring the island. Staff were great, very attentive, the pool, steam room and jacuzzi perfectly clean and heated just right, so nice after a day walking the island. Breakfast can't be knocked either. We'll definitely be back!Genuine Hotels.com guest review
Very pleased with the hotel, décor a little tired in places but clean. Our bedroom was fine and bed very comfy. The bathroom was ok but could do with something to hold onto getting in and out of the bath as the bath/shower is high (if you don't have long legs or a bit unsteady). Food was ok and good service. Facial in spa good and the young lady very […] pleasant and competent. Read moreGenuine Hotels.com guest review
Very comfortable, good facilities, staff very friendly and helpfulGenuine Hotels.com guest review
"Hotel walking distance to the beach"
One of the maid was rude and rushing us out so that she could clean the room. But most of the staff were nice. Clean pool and jacuzziGenuine Expedia guest review
"Hotel is located close to beach. Benefits to us"
But bed was awful so uncomfortable and very noisey by our window till late hours by pool. Seems odd that even joined by staff in giggles at 10.30 pmGenuine Expedia guest review
This place is beyond tired and in need of refurbishment. The furniture and condition of the room are like going into a time warp back to 1985 without the Back to the Future movie glamour! The rooms are not cleaned regularly and was so small it makes a box room feel spacious. The staff are indifferent with some in fairness quite friendly and yet others […] that do not give you the time of day. The hotel looks like a nice period property with landscaped gardens. But as the old saying goes, "don't judge a book by its cover" or it's website pictures. The Spa facility is basic and unassisted with poor cleanliness. How this hotel maintains 3* rating is beyond me. They have plenty of good reviews, but judging by the other guests who were in the majority in there late 50s and 60's, they clearly are operating the standards of a retirement home. If your under 40 and from a city like London, Manchester etc you will feel totally robbed here as this place is poor and makes a TravelLodge feel like the Ritz in Mayfair. Read moreGenuine Expedia guest review
"Enjoyable visit with just a few drawbacks"
Comfortable stay and friendly service in a clean but slightly dated hotel. For the price, superior room disappointingly small in size, quite hot and stand alone fan had to be used to keep it cool. Excellent breakfast. Good location; ten minutes walk to town centre and station close by.Genuine Hotels.com guest review
"Dispointment at Melville Hall"
The spa facility and restaurant/bar facility is very good at Melville, but the room, a classic double, fell well below our expectation, the staff were very friendly, and helpful, but especially during the off peak hours, they were non existent, and the bar was on a beeper to a staff member that was operating elsewhere most of the time, we felt that […] this hotel, lacked the level of care and attention to detail, but the facility outside of the rooms, could not be faulted, just the small detail, has gone amiss, which led to a feeling of disappointment Read moreGenuine Expedia guest review
"4 day break"
Booked an off season break in June but were blessed with great weather. Hotel is easy to find just off the main route through Sandown on a quiet road, so the hotel is very quiet. Parking on site not a problem either. Hotel is spacious, with plenty of seating in the lounge area next to the bar. Easy access to the spa facilities and the outdoor pool. […] We had a 2 bedroom suite, although only booked a room with double bed. Very comfortable room/bed, tea/coffee making facilities and quiet. Excellent breakfast with large selection of hot food cooked to order (eg large fillet of smoked haddock was great and somewhat unusual for any hotel to offer). Would recommend this place to anyone. Read moreGenuine Expedia guest review
Good location,especially if using public transport. Great if you want spa, swimming pool sauna and the like. very friendly staff. Room could do with attention to detail, then it would probably gain another star.Genuine Hotels.com guest review
We chose this hotel because we wanted a swimming pool and I could not find many decently priced hotels which could offer spa facilities. Overall the hotel is good, staff are friendly and helpful. We had booked two rooms , but we didnot like the location of one of the rooms as it was right in the corridors, so they upgraded us to a superior room for […] one night and moved us to a new room the next morning - which was great. They charged us for the newspapers - though only a small amount but I think the receptionist should have mentioned this while asking. Overall, hotel is located within 5-10 mins walk from the beach. Read moreGenuine Hotels.com guest review
Ideal for seafront and town centerGenuine Hotels.com guest review
Working in the area so just a 1 night stopover. Very friendly staff, excellent food and nice clean room.Genuine Hotels.com guest review
Quite clean and up to expectationGenuine Hotels.com guest review
"Very professional hotel"
We were greated by a friendly receptionist and received the same manner from all of the ther staff members. The room was as a normal hotel room would be.Genuine Hotels.com guest review
A place to be if your looking for pampering Sauna couldn't be fixed in the time of 1 1/2 days. Can become over crowed in the swimming pool area. Massage girls are not experienced and are only new into their work.Genuine Expedia guest review
"Gedateerd hotel met goede ligging"
Op foto's en aan de buitenkant lijkt het hotel heel wat. De kamer die wij hadden, was behoorlijk gedateerd. Ook moesten wij onze bagage over een trap naar boven sjouwen. Beetje vergane glorie. Daarom is de prijs die voor een kamer gevraagd wordt best pittig. Voorzieningen zoals zwembad en beautycenter (behandelingen tegen betaling) zijn goed. Ligging […] in de buurt van zee is prima. Read moreGenuine Hotels.com guest review
Personnel de l'accueil excellent (rapide et efficace). C'est moins le cas pour celui du restaurant... Chambres correctes en taille. Cependant la salle d'eau aurait pu être plus petite et la chambre un peu plus grande.Genuine Expedia guest review
12/24/14 David O Bracknell
At first I was disappointed, because visually Melville Hall is not as appealing as others. However, it was more than made up for by the staff. Every single person I met was positive, friendly and keen to help. The room was spacious, clean, and well maintained. Overall, I enjoyed my stay.
12/18/14 Udo P Woodbury, United Kingdom
We stayed at the Melville Hall for a two night break. We found everything, from the friendliness of the staff to the cleanliness of the whole place just superb! You get exactly what it says on the box! Excellent massage, great leisure suite and a good restaurant! Would definitely go back there again!
"Lovely couple of days"
Just returned from a lovely couple of days on the Isle of Wight. Highly recommend The Melville Hall. Excellent friendly staff. Good sized comfortable bedroom. Very good spa facilities although if I am being a bit critical it must be said that the swimming pool is not very big. Excellent breakfast but we eat out in the evenings so cannot comment on the hotel's dinners. Hope to return sometime next year.
12/10/14 bosol uk
Great location, friendly staff, evening meal was lovely - overall a great place for a few days break. Receptionist helpful with advice and the waiter/bar server was extremely helpful and interesting to chat.
Very helpful and polite staff through out, enjoyed my stay and felt very relaxed. The room was lovely and clean and the staff showed me around on arrival. I had breakfast in the morning which was well cooked. I will certainly come and stay here again!
12/02/14 Kirstie H
Me and my new Husband were sent here for a mini honeymoon break, and we very much enjoyed our stay. They staff here are very friendly and welcoming, the food was fantastic, will be coming back very soon X
"Excellent Spa retreat"
12/02/14 Undercover49 Bristol, United Kingdom
Spent the weekend here for a special anniversary, the accomodation was clean, if a little tired, but there were nice touches in the room, eg bottled mineral water, ice bucket, robes & slippers, DVD player. Food was excellent - both at breakfast & the 3-course evening meal which we enjoyed in the restaurant on our second night, and also the snacks we ordered via room service. Spa facilities are good and include Detox Boxes, Sauna, small pool and both indoor & outdoor jacuzzis. We enjoyed the treatments that we had booked as part of the package - however we were unable to book any additional ones during our stay as they were very busy - so would suggest booking treatements ahead of stay if possible. Staff very friendy & helpful. Overall - a great place for a romantic break, we hope to return again!
"My first choice on the island."
11/30/14 BarryG417 Leicestershire, United Kingdom
I am always happy here. The staff are friendly but extremely efficient. The summer tariff is competitive, the winter rate is unmissable. The food is good and they even employ a walking bus timetable which is very useful.
"Absolutely wonderful stay"
Book this hotel for my partner birthday it was absolutely wonderful from start to finish the staff was fantastic and facilities was excellent everything was perfect will definitely be going back felt so relaxed.
"First time we have relaxed in a long time..."
11/29/14 Chris A Eastbourne
Melville Hall Hotel was a spare of the moment thing for my better half and myself after finding a good deal. I had just finished a job with a week off before I started a new job, and what I really needed was a nice relaxing time. Upon arriving at reception we were treated with a smile and a nice greeting. The girl who served us was very polite and all too happy to show us around the hotel and made we knew where everything was. We got to our room, and didn't feel it was the correct room booked for us. However, the moment I queried it, the lady at reception switched us without question. The rooms could do with an renew in decor. BUT...one thing I personally cannot stand is staying a hotel room that makes you feel like you should be wearing white gloves! The room was homely which was nice. :) The facilities at the hotel are fantastic, especially the outside hot tub. We were the in November, and even my partner, who despises the cold, kept going out! We had a really nice dinner in the restaurant, the waiter was very polite and didn't doddle. The food was beautifully done and a pleasure to have. I think the only negative point I have was that our robes and towels weren't changed and the heated towel rail in the bathroom didn't work. :( There a re a few things you can go and do in Sandown, but to be honest at the time of year we went, all we wanted to do was stay in and enjoy the spa! There is a pier, and a glass makers and an old school sweet shop where you can just have blast after blast after blast from the past and your childhood. All good places to just walk and visit to get you out for a few hours. All together we had a really really good two night stay at Melville Hall. The staff were fantastic, the room was lovely and homely, and the spa facilities were just what we needed to chill and relax! Thank you Melville Hall Staff! Chris
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