All hotels in Sandown, England, United Kingdom
1 room, 2 adults
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Melville Street, Sandown, England, PO36 9DH, United Kingdom, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 31 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.2
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    4.5
4.0 / 5Excellent
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I had a great stay at the hotel and treatment in the spa. All the staff was friendly and eager to help. The Isle of Wight is a beautiful place to visit. I will definitely be back!
Genuine Hotels.com guest review
2 night business trip Jun 19, 2015
Laura
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
This was our (my girlfriend and mine) first time in the Isle of Wight, so also our first time in this hotel. After checking the weather forecast and seeing it would rain on Saturday, we wanted to stay somewhere with an added value. Melville Hall Hotel was perfect for that: while it was raining outside, we enjoyed the hotel's spa facilities and pools. The staff was nice, the rooms were clean and nice, the breakfast was really good... We would be happy to repeat any time.
Genuine Venere guest review
Other trip Aug 4, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Lovely hotel. Quiet, leafy cul de sac nr seafront"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location near the seafront, set in a quiet leafy cul de sac. Good service, fabulous breakfast, clean and comfortable nice warm room & en suite. All good thank you.
Genuine Hotels.com guest review
1 night trip Feb 9, 2015
Grace
GB
4.0 / 5Excellent
"Excellent Service & Friendly Staff!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Value for money, hotel located in a calm and cool Location. Perfect for Couples !
Genuine Expedia guest review
Other trip Feb 7, 2015
Palani
GB
3.0 / 5Good
"Quite nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quite basic facilities but nice. Listing the spa facilities as having a pool is a bit of an understatement though as I've seen baths bigger. Also, there are no gym facilities (which some other sites wrongly suggest). Overall, pretty good stay though.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
A Traveler
GB
5.0 / 5Outstanding
"I ll be back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only one night but stay was very comfortable and enjoyable . Will definitely stay again
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Heather
GB
3.0 / 5Good
"Need for improvement"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Reception staff were dismissive when told the, about our television that kept cutting, dinner was over priced for what it was. Pool and jacuzzi facilities were very small,
Genuine Hotels.com guest review
2 night business trip Nov 27, 2014
Rachna
GB
4.0 / 5Excellent
"Relaxing environment"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
A short break with my wife to make the most of me refereeing at Sandown rfc . Close to railway station and a short walk into town centre . Room was a little dated in decor but comfortable and fairly clean. Pool and leisure facilities make it a relaxing venue with welcoming staff and mesmerising fish tank which I could have spent all weekend gazing at. Not 5 star but very good value for money and would definitely return if in the area.
Genuine Expedia guest review
Other trip Oct 27, 2014
wayne
GB
5.0 / 5Outstanding
"Great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
A warm welcome, staff helpful throughout. Restaurant staff very quick and energetic to serve all the customers promptly. Good food. Hotel has a spa plus outdoor heated hot tub and swimming pool
Genuine Hotels.com guest review
2 night family trip Sep 23, 2014
Vectis Breezer
GB
4.0 / 5Excellent
"Excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
From the moment you park up you know you've made the right choice coming here. We used this hotel as a base for exploring the island. Staff were great, very attentive, the pool, steam room and jacuzzi perfectly clean and heated just right, so nice after a day walking the island. Breakfast can't be knocked either. We'll definitely be back!
Genuine Hotels.com guest review
2 night trip Sep 1, 2014
A Traveler
GB
4.0 / 5Excellent
"comfy bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very pleased with the hotel, décor a little tired in places but clean. Our bedroom was fine and bed very comfy. The bathroom was ok but could do with something to hold onto getting in and out of the bath as the bath/shower is high (if you don't have long legs or a bit unsteady). Food was ok and good service. Facial in spa good and the young lady very pleasant and competent.
Genuine Hotels.com guest review
4 night romance trip Aug 25, 2014
A Traveler
GB
5.0 / 5Outstanding
"Get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable, good facilities, staff very friendly and helpful
Genuine Hotels.com guest review
4 night trip Aug 18, 2014
Gary
GB
3.0 / 5Good
"Hotel walking distance to the beach"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
One of the maid was rude and rushing us out so that she could clean the room. But most of the staff were nice. Clean pool and jacuzzi
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
GB
3.0 / 5Good
"Hotel is located close to beach. Benefits to us"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
But bed was awful so uncomfortable and very noisey by our window till late hours by pool. Seems odd that even joined by staff in giggles at 10.30 pm
Genuine Expedia guest review
Other trip Aug 5, 2014
anonymous
GB
1.0 / 5Poor
"Underwhelming experience"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This place is beyond tired and in need of refurbishment. The furniture and condition of the room are like going into a time warp back to 1985 without the Back to the Future movie glamour! The rooms are not cleaned regularly and was so small it makes a box room feel spacious. The staff are indifferent with some in fairness quite friendly and yet others that do not give you the time of day. The hotel looks like a nice period property with landscaped gardens. But as the old saying goes, "don't judge a book by its cover" or it's website pictures. The Spa facility is basic and unassisted with poor cleanliness. How this hotel maintains 3* rating is beyond me. They have plenty of good reviews, but judging by the other guests who were in the majority in there late 50s and 60's, they clearly are operating the standards of a retirement home. If your under 40 and from a city like London, Manchester etc you will feel totally robbed here as this place is poor and makes a TravelLodge feel like the Ritz in Mayfair.
Genuine Expedia guest review
Other trip Aug 1, 2014
Arif
GB
3.0 / 5Good
"Enjoyable visit with just a few drawbacks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Comfortable stay and friendly service in a clean but slightly dated hotel. For the price, superior room disappointingly small in size, quite hot and stand alone fan had to be used to keep it cool. Excellent breakfast. Good location; ten minutes walk to town centre and station close by.
Genuine Hotels.com guest review
3 night trip with friends Jun 29, 2014
AC
GB
2.0 / 5Fair
"Dispointment at Melville Hall"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The spa facility and restaurant/bar facility is very good at Melville, but the room, a classic double, fell well below our expectation, the staff were very friendly, and helpful, but especially during the off peak hours, they were non existent, and the bar was on a beeper to a staff member that was operating elsewhere most of the time, we felt that this hotel, lacked the level of care and attention to detail, but the facility outside of the rooms, could not be faulted, just the small detail, has gone amiss, which led to a feeling of disappointment
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
GB
4.0 / 5Excellent
"4 day break"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Booked an off season break in June but were blessed with great weather. Hotel is easy to find just off the main route through Sandown on a quiet road, so the hotel is very quiet. Parking on site not a problem either. Hotel is spacious, with plenty of seating in the lounge area next to the bar. Easy access to the spa facilities and the outdoor pool. We had a 2 bedroom suite, although only booked a room with double bed. Very comfortable room/bed, tea/coffee making facilities and quiet. Excellent breakfast with large selection of hot food cooked to order (eg large fillet of smoked haddock was great and somewhat unusual for any hotel to offer). Would recommend this place to anyone.
Genuine Expedia guest review
Other trip Jun 14, 2014
Jeremy
GB
4.0 / 5Excellent
"Great Facilities"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good location,especially if using public transport. Great if you want spa, swimming pool sauna and the like. very friendly staff. Room could do with attention to detail, then it would probably gain another star.
Genuine Hotels.com guest review
4 night romance trip Jun 5, 2014
satisfied
GB
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We chose this hotel because we wanted a swimming pool and I could not find many decently priced hotels which could offer spa facilities. Overall the hotel is good, staff are friendly and helpful. We had booked two rooms , but we didnot like the location of one of the rooms as it was right in the corridors, so they upgraded us to a superior room for one night and moved us to a new room the next morning - which was great. They charged us for the newspapers - though only a small amount but I think the receptionist should have mentioned this while asking. Overall, hotel is located within 5-10 mins walk from the beach.
Genuine Hotels.com guest review
2 night family trip Jun 6, 2014
A Traveler
GB
4.0 / 5Excellent
"ideal location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ideal for seafront and town center
Genuine Hotels.com guest review
1 night business trip Feb 17, 2014
A Traveler
GB
4.0 / 5Excellent
"Very Friendly"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Working in the area so just a 1 night stopover. Very friendly staff, excellent food and nice clean room.
Genuine Hotels.com guest review
1 night business trip Dec 19, 2013
Tonky10
GB
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quite clean and up to expectation
Genuine Hotels.com guest review
2 night trip Dec 18, 2013
Jeremy
GB
4.0 / 5Excellent
"Very professional hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were greated by a friendly receptionist and received the same manner from all of the ther staff members. The room was as a normal hotel room would be.
Genuine Hotels.com guest review
1 night romance trip Oct 14, 2013
A Traveler
GB
3.0 / 5Good
"Relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
A place to be if your looking for pampering Sauna couldn't be fixed in the time of 1 1/2 days. Can become over crowed in the swimming pool area. Massage girls are not experienced and are only new into their work.
Genuine Expedia guest review
Other trip Jan 1, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Gedateerd hotel met goede ligging"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Op foto's en aan de buitenkant lijkt het hotel heel wat. De kamer die wij hadden, was behoorlijk gedateerd. Ook moesten wij onze bagage over een trap naar boven sjouwen. Beetje vergane glorie. Daarom is de prijs die voor een kamer gevraagd wordt best pittig. Voorzieningen zoals zwembad en beautycenter (behandelingen tegen betaling) zijn goed. Ligging in de buurt van zee is prima.
Genuine Hotels.com guest review
2 night trip Jun 10, 2014
A Traveler
NL
4.0 / 5Excellent
"hôtel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Personnel de l'accueil excellent (rapide et efficace). C'est moins le cas pour celui du restaurant... Chambres correctes en taille. Cependant la salle d'eau aurait pu être plus petite et la chambre un peu plus grande.
Genuine Expedia guest review
Other trip Aug 24, 2013
A Traveler
FR
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Dec 31, 2014
John
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Oct 27, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night romance trip Aug 19, 2014
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
GB

TripAdvisor reviews for Melville Hall Hotel

Overall rating:Based on 913 traveler reviews

Most recent traveler reviews:

Overall Rating
"Mrs"
07/01/15 Margaret E
We had a lovely time thanks to the friendly staff. Nothing was too much trouble for them. The hotel has a great ambience and the facilities make for a pleasant venue for rest and relaxation. We will definitely be returning.
Overall Rating
"An ok weekend away"
06/28/15 JTZ London England
Just returned from a weekend break with my parents to the Isle of Wight. We choose to stay at Melville Hall as its adults only and we thought this would be quieter for my parents. Disappointingly we were disturbed by early risers and those who arrived back to the hotel late in the evening. There appears to be no sound proofing to dull the noises between rooms and two days running the couple above us got up at 6am and it sounded like they then proceeded to rearrange all the furniture! We had "Superior" rooms - certainly not large - best described as compact! The bathrooms were also quite tight but lovely toiletries. We booked dinner bed and breakfast. Food ok. Best thing about the hotel - the staff. Everyone we met was friendly and helpful and nothing was too much trouble.
Overall Rating
"A lovely few days!"
06/28/15 WyrreJ Surrey, United Kingdom
A surprise needed for my wife's birthday - a recommendation received, the Melville Hall Hotel and Utopia Spa! Four days and three nights for a long weekend could not have been a great deal better! A very friendly welcome, birthday card and trimmings for my wife, a lovely (superior) room and pool/jacuzzi/sauna etc etc to add to the enjoyment! OK, in parts the hotel was a little tired and needed a refresh, but the staff were very friendly, helpful and welcoming and the facilities just right. Food was good and the whole ambiance was relaxing and enjoyable. Let's not forget this is a three star hotel and very good value and you could easily 'nit-pick' if you were that way inclined, but if you appreciate good value, comfortable and relaxing venues for that short break, you will not go far wrong here. Everything from the initial booking to check out was very good and we would be more than happy to visit again. Thank you!
Overall Rating
"Excellent customer servive"
06/28/15 Hilary G Fareham, United Kingdom
I've just come back from a very relaxing weekend at Melville Hall. The staff are extremely helpful and nothing was too much trouble. The restaurant was excellent and the allergen information was very simple to follow. The spa was lovely, very relaxing and everything kept very clean. I will definitely be going back!!
Overall Rating
"Only there one night to accompany my husband who was at a meeting."
06/09/15 RitaSchiefersten Camber, United Kingdom
Overall a very nice hotel, staff went out of their way to be helpful and were very cheerful at all times. The room we had was quite large, and was lovely and clean. I mentioned to the manager that the hotel evening menu was a little lacking and this was taken on board very well and hopefully next time we come we will see a larger and more thoughtful menu. The outside pool area is bliss on a sunny day which it was when I was there, and the water heated to a very comfortable temperature. The Spa and Treatment Rooms are a lovely added bonus and I took advantage to have my toenails painted.
Overall Rating
"Peace and quiet, wonderful warm service, great food, lovely spa."
05/31/15 Martine Ainswor... W
We chose this hotel for its location and spa. Myself, 94 year old mother and daughter visited for Bank Holiday weekend May 2015. We enjoyed bike hire organised by the hotel; the pool; a wonderful warm welcome from the staff; excellent food and drinks and service in the restaurant; great spa treatment and breakfast. We spent the weekend touring the island and really enjoyed returning to the hotel. What it might lack in modern decor it more than makes up for in every other way!
Overall Rating
"Mother and daughter 2 night break"
05/30/15 Friendlysue54 Portsmouth, United Kingdom
We have been to this hotel 4 times and cannot rate it highly enough. The staff are so lovely , both in the hotel and the Utopia Spa. The whole hotel is kept so clean and appealing, especially the restaurant. The food is of good quality. having had breakfast and dinner. The stairs can be difficult for guests with walking difficulties and that is the only criticism I have.
Overall Rating
"Tranquil spot"
05/30/15 bayleaf_32 Brighton
We were looking for somewhere to start celebrating our Ruby Anniversary. The four poster bed in our room was very comfortable. There were plenty of hangers in our wardrobe and extra pillows available. The room was a good size, plenty of complimentary tea, coffee so that we could make ourselves at home. The bathroom was clean, with a bath and shower over and fluffy white towels on a warm towel rail. The spa was very busy so I was pleased to be able to book a pedicure while we were staying. The breakfasts were cooked to order and a great start to the day. We used the hotel as a base to look at several attractions on the island. Unfortunately we couldn't order the weather! We walked into town both nights where we had a great value Indian Buffet one night and a freshly cooked Chinese meal the other. The hotel is just on the edge of town, near the station and within easy walking distance of the seafront, the area around is not at all noisy.
Overall Rating
"Nice relaxed stay"
05/30/15 Nikki_M1987
Lovely room, shower was very powerful. Bed was comfy. Grounds were beautiful but a few things outside looking a little tired. Food in restaurant was delicious and varied each night. Treatments were well worth the money, therapists were fantastic. Staff overall very polite.
Overall Rating
"Old fashioned standards"
05/29/15 Chris S Eastbourne, United Kingdom
All members of staff at this hotel are friendly and helpful. The building is not modern and there can be a fair number of stairs to reach your room, but rooms are spotlessly clean and beds comfortable. Breakfast was delicious and plentiful. I did not try the pool or the spa but other guests seemed to be enjoying both. The hotel is only a 5 minute walk from Sandown seafront for cafes, bars, shops, cashpoints etc
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews