All hotels in Sandown, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Melville Street, Sandown, England, PO36 9DH, United Kingdom, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.9 / 5Good

Score breakdown (from 33 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.3
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.5
4.0 / 5Excellent
"Wonderful stay"
I had a great stay at the hotel and treatment in the spa. All the staff was friendly and eager to help. The Isle of Wight is a beautiful place to visit. I will definitely be back!
Genuine Hotels.com guest review
2 night business trip Jun 19, 2015
Laura
US
5.0 / 5Outstanding
This was our (my girlfriend and mine) first time in the Isle of Wight, so also our first time in this hotel. After checking the weather forecast and seeing it would rain on Saturday, we wanted to stay somewhere with an added value. Melville Hall Hotel was perfect for that: while it was raining outside, we enjoyed the hotel's spa facilities and pools. The staff was nice, the rooms were clean and nice, the breakfast was really good... We would be happy to repeat any time.
Genuine Venere guest review
Other trip Aug 4, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice spa hotel close to the beach"
Helpful staff, good size room with an excellent range of complimentary soaps etc.
Genuine Expedia guest review
Other trip Apr 18, 2015
A Traveler
GB
5.0 / 5Outstanding
"V. friendly hotel, nothing was too much trouble!"
We spent three nights over the Easter weekend at Melville Hall Hotel and had a great stay. The room (122) was warm without being stuffy, and the window could be opened if need be. The bed was comfortable and there was plenty of storage in the room for clothes and other belongings. The shower was really powerful and there was always plenty of hot water - it surprised me as it was a mixer tap shower with no temperature scale, yet was really good, consistent warmth and pressure. The hospitality tray had a really good selection of teas (sadly the Assam, my favourite, wasn't replenished each day - but if I had asked I'm sure it would have been). Our only negative comment about the room would be its location - it was at the top of the stairs and at the junction of two short corridors of rooms. We were woken up quite a few times by people coming back in the small hours, talking loudly as they passed our door on their way to their own rooms. The indoor jacuzzi and plunge pool were always empty when we wanted to use them, and rarely were there other people in the detox cabins or sauna. The outdoor hot tub was more popular, though, and unfortunately occupied for long periods by people smoking and drinking cans of lager. I don't think this is the norm though, I think we were just unlucky! Robes and towels could be changed at reception as often as required, and the fresh ones were always warm.
Genuine Expedia guest review
Other trip Apr 7, 2015
Lisa
GB
5.0 / 5Outstanding
"Lovely hotel. Quiet, leafy cul de sac nr seafront"
Great location near the seafront, set in a quiet leafy cul de sac. Good service, fabulous breakfast, clean and comfortable nice warm room & en suite. All good thank you.
Genuine Hotels.com guest review
1 night trip Feb 9, 2015
Grace
GB
4.0 / 5Excellent
"Excellent Service & Friendly Staff!!"
Value for money, hotel located in a calm and cool Location. Perfect for Couples !
Genuine Expedia guest review
Other trip Feb 7, 2015
Palani
GB
3.0 / 5Good
"Quite nice"
Quite basic facilities but nice. Listing the spa facilities as having a pool is a bit of an understatement though as I've seen baths bigger. Also, there are no gym facilities (which some other sites wrongly suggest). Overall, pretty good stay though.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
A Traveler
GB
5.0 / 5Outstanding
"I ll be back"
Only one night but stay was very comfortable and enjoyable . Will definitely stay again
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Heather
GB
3.0 / 5Good
"Need for improvement"
Reception staff were dismissive when told the, about our television that kept cutting, dinner was over priced for what it was. Pool and jacuzzi facilities were very small,
Genuine Hotels.com guest review
2 night business trip Nov 27, 2014
Rachna
GB
4.0 / 5Excellent
"Relaxing environment"
A short break with my wife to make the most of me refereeing at Sandown rfc . Close to railway station and a short walk into town centre . Room was a little dated in decor but comfortable and fairly clean. Pool and leisure facilities make it a relaxing venue with welcoming staff and mesmerising fish tank which I could have spent all weekend gazing at. Not 5 star but very good value for money and would definitely return if in the area.
Genuine Expedia guest review
Other trip Oct 27, 2014
wayne
GB
5.0 / 5Outstanding
"Great service"
A warm welcome, staff helpful throughout. Restaurant staff very quick and energetic to serve all the customers promptly. Good food. Hotel has a spa plus outdoor heated hot tub and swimming pool
Genuine Hotels.com guest review
2 night family trip Sep 23, 2014
Vectis Breezer
GB
4.0 / 5Excellent
"Excellent service"
From the moment you park up you know you've made the right choice coming here. We used this hotel as a base for exploring the island. Staff were great, very attentive, the pool, steam room and jacuzzi perfectly clean and heated just right, so nice after a day walking the island. Breakfast can't be knocked either. We'll definitely be back!
Genuine Hotels.com guest review
2 night trip Sep 1, 2014
A Traveler
GB
4.0 / 5Excellent
"comfy bed"
Very pleased with the hotel, décor a little tired in places but clean. Our bedroom was fine and bed very comfy. The bathroom was ok but could do with something to hold onto getting in and out of the bath as the bath/shower is high (if you don't have long legs or a bit unsteady). Food was ok and good service. Facial in spa good and the young lady very pleasant and competent.
Genuine Hotels.com guest review
4 night romance trip Aug 25, 2014
A Traveler
GB
5.0 / 5Outstanding
"Get away"
Very comfortable, good facilities, staff very friendly and helpful
Genuine Hotels.com guest review
4 night trip Aug 18, 2014
Gary
GB
3.0 / 5Good
"Hotel walking distance to the beach"
One of the maid was rude and rushing us out so that she could clean the room. But most of the staff were nice. Clean pool and jacuzzi
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
GB
3.0 / 5Good
"Hotel is located close to beach. Benefits to us"
But bed was awful so uncomfortable and very noisey by our window till late hours by pool. Seems odd that even joined by staff in giggles at 10.30 pm
Genuine Expedia guest review
Other trip Aug 5, 2014
anonymous
GB
1.0 / 5Poor
"Underwhelming experience"
This place is beyond tired and in need of refurbishment. The furniture and condition of the room are like going into a time warp back to 1985 without the Back to the Future movie glamour! The rooms are not cleaned regularly and was so small it makes a box room feel spacious. The staff are indifferent with some in fairness quite friendly and yet others that do not give you the time of day. The hotel looks like a nice period property with landscaped gardens. But as the old saying goes, "don't judge a book by its cover" or it's website pictures. The Spa facility is basic and unassisted with poor cleanliness. How this hotel maintains 3* rating is beyond me. They have plenty of good reviews, but judging by the other guests who were in the majority in there late 50s and 60's, they clearly are operating the standards of a retirement home. If your under 40 and from a city like London, Manchester etc you will feel totally robbed here as this place is poor and makes a TravelLodge feel like the Ritz in Mayfair.
Genuine Expedia guest review
Other trip Aug 1, 2014
Arif
GB
3.0 / 5Good
"Enjoyable visit with just a few drawbacks"
Comfortable stay and friendly service in a clean but slightly dated hotel. For the price, superior room disappointingly small in size, quite hot and stand alone fan had to be used to keep it cool. Excellent breakfast. Good location; ten minutes walk to town centre and station close by.
Genuine Hotels.com guest review
3 night trip with friends Jun 29, 2014
AC
GB
2.0 / 5Fair
"Dispointment at Melville Hall"
The spa facility and restaurant/bar facility is very good at Melville, but the room, a classic double, fell well below our expectation, the staff were very friendly, and helpful, but especially during the off peak hours, they were non existent, and the bar was on a beeper to a staff member that was operating elsewhere most of the time, we felt that this hotel, lacked the level of care and attention to detail, but the facility outside of the rooms, could not be faulted, just the small detail, has gone amiss, which led to a feeling of disappointment
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
GB
4.0 / 5Excellent
"4 day break"
Booked an off season break in June but were blessed with great weather. Hotel is easy to find just off the main route through Sandown on a quiet road, so the hotel is very quiet. Parking on site not a problem either. Hotel is spacious, with plenty of seating in the lounge area next to the bar. Easy access to the spa facilities and the outdoor pool. We had a 2 bedroom suite, although only booked a room with double bed. Very comfortable room/bed, tea/coffee making facilities and quiet. Excellent breakfast with large selection of hot food cooked to order (eg large fillet of smoked haddock was great and somewhat unusual for any hotel to offer). Would recommend this place to anyone.
Genuine Expedia guest review
Other trip Jun 14, 2014
Jeremy
GB
4.0 / 5Excellent
"Great Facilities"
Good location,especially if using public transport. Great if you want spa, swimming pool sauna and the like. very friendly staff. Room could do with attention to detail, then it would probably gain another star.
Genuine Hotels.com guest review
4 night romance trip Jun 5, 2014
satisfied
GB
4.0 / 5Excellent
"Good hotel"
We chose this hotel because we wanted a swimming pool and I could not find many decently priced hotels which could offer spa facilities. Overall the hotel is good, staff are friendly and helpful. We had booked two rooms , but we didnot like the location of one of the rooms as it was right in the corridors, so they upgraded us to a superior room for one night and moved us to a new room the next morning - which was great. They charged us for the newspapers - though only a small amount but I think the receptionist should have mentioned this while asking. Overall, hotel is located within 5-10 mins walk from the beach.
Genuine Hotels.com guest review
2 night family trip Jun 6, 2014
A Traveler
GB
4.0 / 5Excellent
"ideal location"
Ideal for seafront and town center
Genuine Hotels.com guest review
1 night business trip Feb 17, 2014
A Traveler
GB
4.0 / 5Excellent
"Very Friendly"
Working in the area so just a 1 night stopover. Very friendly staff, excellent food and nice clean room.
Genuine Hotels.com guest review
1 night business trip Dec 19, 2013
Tonky10
GB
4.0 / 5Excellent
"Good location"
Quite clean and up to expectation
Genuine Hotels.com guest review
2 night trip Dec 18, 2013
Jeremy
GB
4.0 / 5Excellent
"Very professional hotel"
We were greated by a friendly receptionist and received the same manner from all of the ther staff members. The room was as a normal hotel room would be.
Genuine Hotels.com guest review
1 night romance trip Oct 14, 2013
A Traveler
GB
3.0 / 5Good
"Relaxing"
A place to be if your looking for pampering Sauna couldn't be fixed in the time of 1 1/2 days. Can become over crowed in the swimming pool area. Massage girls are not experienced and are only new into their work.
Genuine Expedia guest review
Other trip Jan 1, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Gedateerd hotel met goede ligging"
Op foto's en aan de buitenkant lijkt het hotel heel wat. De kamer die wij hadden, was behoorlijk gedateerd. Ook moesten wij onze bagage over een trap naar boven sjouwen. Beetje vergane glorie. Daarom is de prijs die voor een kamer gevraagd wordt best pittig. Voorzieningen zoals zwembad en beautycenter (behandelingen tegen betaling) zijn goed. Ligging in de buurt van zee is prima.
Genuine Hotels.com guest review
2 night trip Jun 10, 2014
A Traveler
NL
4.0 / 5Excellent
"hôtel"
Personnel de l'accueil excellent (rapide et efficace). C'est moins le cas pour celui du restaurant... Chambres correctes en taille. Cependant la salle d'eau aurait pu être plus petite et la chambre un peu plus grande.
Genuine Expedia guest review
Other trip Aug 24, 2013
A Traveler
FR
3.0 / 5Good
Genuine Hotels.com guest review
1 night trip Dec 31, 2014
John
GB
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night business trip Oct 27, 2014
A Traveler
GB
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night romance trip Aug 19, 2014
A Traveler
GB
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
GB

TripAdvisor reviews for Melville Hall Hotel

Overall rating:Based on 927 traveler reviews

Most recent traveler reviews:

Overall Rating
"2 night pampered stay"
08/04/15 Tracy S Bromley, United Kingdom
This is our 2nd visit to the hotel. The staff are always so friendly and welcoming. We had a glow facial this time and thought it was fanstastic. Would definitely recommend it. We didn't have the same room as our previous stay but have found out you can ask for a specific room and if available they will accommodate you. The hotel could do with a little modernisation but it is very friendly and welcoming. Next time we will have a 3 night stay so we can appreciate 2 full days there.
Overall Rating
"Nice hotel but has some issues"
08/03/15 Dumdumgirl8 Luton, United Kingdom
We just spent two nights at this hotel to celebrate our anniversary. The hotel itself is pretty and the staff are all wonderful. They are very friendly and polite, we were booked on a package which included flowers in our room and I thought it was a lovely touch that they contacted me before our stay to ask what colour scheme we would like for them. The room looked beautiful when we arrived, although it was quite hot there was a fan provided. For us the main thing that let this hotel down was the quality of the food in the restaurant, we ate there both nights and were very disappointed. It lacked any flavour and the vegetables were clearly frozen, we also found a piece of plastic in one of our starters (which they apologised for). The waiting staff in the restaurant were lovely though. We also experienced a problem with our shower on the day we left, there was very little hot water so the shower would not work. I would consider staying at this hotel again but I would not book a package which includes dinner as I would prefer to eat elsewhere.
Overall Rating
"2 night spa break"
07/29/15 Flynnieflynn
the hotel is a little dated decor wise and bedrooms a little tired but clean.... me and my best friend stayed there for 3 days and 2 nights.. the staff are amazing nothing is too much trouble , the food is also very good all served hot on every visit.. the mash is just amazing.. although maybe a little more choice in the evenings would be good.. the massage was wonderful the pools and hot-tub are lovely and clean .. we will return on a spa day break but maybe not to stay in the hotel as the rooms i feel are a little overpriced.. but overall a nice relaxing stay .. and a big thank you to ALL the staff you are all fantastic!! and your bosses should be very proud of you all xxx
Overall Rating
"Relaxing 3 days"
07/28/15 chrissym920 London, United Kingdom
Just got home from a three night stay at the Melville Hotel , I would recommend this hotel and spa to anyone that needs to get away and relax , Staff was extremely helpful and nothing was to much trouble Restaurant was excellent Rooms was large comfortable beds and very clean , and very quite Treatments was amazing Looking forward to going back very soon
Overall Rating
"Would highly recommend."
07/26/15 Emma P
Just came home from a spa weekend at the melville hall hotel, feeling very relaxed. The spa weekend was excellent value for money and even included the return ferry. The room was clean and had everything we needed. The food was really really nice especially the evening meal. The thing that topped everything was the helpfulness of the staff. The reception staff were really efficient and really went the extra mile for us, the restaurant staff were also very professional and friendly. The beauty therapist Isobel, was lovely and definitely well trained in her job. I will definitely stay again. Thank you to the team at melville hall for making our stay so relaxed and enjoyable.
Overall Rating
"Friendly, helpful staff. Relaxed atmosphere."
07/26/15 52LizB London, United Kingdom
The staff were friendly and helpful. Good choices for breakfast, lunch and evening meals and the service was excellent. Comfortable bed and very quiet at night so we slept well. Spa facilities were very good.
Overall Rating
"Lovely, relaxing stay"
07/24/15 Nicola S Gloucester, United Kingdom
All staff very pleasant and helpful. Lovely clean hotel, great facilities and great food. Only suggestion would be a little more choice on the menu for evening meals, but the food was still very good. Wonderful stay and very relaxing.
Overall Rating
"Quiet position so a good sleep"
07/24/15 Kyla-Lauren Hertfordshire
A three night stay, and as food was very , very good we ate in restaurant each night. Our room was pleasant and beds very comfortable. Hotel looks much more welcoming outside than inside. Reception area a bit bland, but the receptionist very welcoming. There did not seem to be quite enough staff to cope, especially as we were there for a weekend and the spa was quite busy, this also cut down on the available parking. Lounge and bar very dated and badly in need of a refurb. However, the staff were nice and friendly which gave the hotel a nice relaxing atmosphere.
Overall Rating
"Friendly staff. Hotel in need of renovation."
07/20/15 Sally M Chandler's Ford, England, United Kingdom
The staff were very helpful and friendly. The outside pool was very uninviting with black tiles on the floor but was pleasant when you got in. Spa was very small and hot. Our room was small and dated and very hot. Food was average. Service on our last day was bad. We waited nearly an hour for our breakfast!! However, hotel positioned near to the beach and we had a nice break.
Overall Rating
"4 night stay"
07/15/15 paul h Bristol, United Kingdom
On arrival the presentation of the hotel was nice and the staff were helpful . we collected our keys for our room and was surprised to find body hair in the bathroom ,on the floor and in the bath. The facilities seemed ok in the hotel but felt they where more interested in the Spa than the hotel . Hotel requires cleaning / modernizing. We had booked a evening meal as we where visiting the island and felt this the best option, how we were wrong . On our first night we had the 3 course meal at £20 each and what was presented was out of date bread and very bland food which had know taste to it . We decided to get a refund and ate out for the rest of the holiday. The Breakfast was good and staff which was very few of them were helpful. Ok for a short stay and b&b only.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews