とてもキレイで素敵なホテルだったのですが、ちょとしたトラブルがありました。 ネットで予約の際、宿泊日数を間違えてしまい、HOTEL's.comに電話して、一泊⇒二泊に変えていただきました。変更後の内容をプリントアウトしてホテルに持って行ってチェックインしました。その際、プリントアウトした用紙はホテルに渡しました。次の朝、カードキーを失くすと嫌なのでフロントに預けて出掛け、戻ってきてフロントに鍵を受け取りに行くと、(朝と別のフロントの人が)不思議な顔をして、PCを見ながら「一泊分しか予約されてない」と言ってきたので、最初にネット予約の時に間違えて一泊にしてしまって、二泊に変更した旨と、チェックインの際に変更後のプリントアウトした用紙を渡した事を告げてとりあえず部屋に戻りました。ところが、次の朝 […] チェックアウトにフロントに行くと(またまた昨日と違うフロントの人が)一泊分しか予約されてないと言い出す始末。 その為またもや昨日と同じ説明をし、チェックインの時渡した用紙があるはずじゃないのかと言うとどうやら失くした⁈らしい。それで、PCから2日分の予約確認のメールを出してくれと事務所まで連れて行かれてしまった。飛行機の時間があるから、かなり早めにチェックアウトしにフロントに行ったにもかかわらず、やり取りや事務所に行って自分のメールを取り出したりとしていたら、ホテルを出なければならない時間をとっくに過ぎてしまい、さらに大渋滞に巻き込まれるしまつ…。ホテル側は、日本の代理会社から変更の知らせを受けてないから非はないみたいな事を言っていました。飛行機には、なんとかやっと間に合ったから良かったのですが、気分的にはかなり嫌でしたね。 予約確認のプリントアウトした用紙の予備を持って行ってなかった私も悪いとは思いますが、&渡した用紙を失くすホテル側はどうかと思いますね。 あと、ネット上で、ホテル側とHotel's.comさんとどういう風になっているのか分かりませんが、今一度、確認方法をしっかりしていただければと思わずにいられませんでした。 Read moreGenuine Hotels.com guest review
"Trident Bandra Kurla"
Great hotel among the ones in the top range. Not "snobby" which is something I appreciate. Good experience.Genuine Hotels.com guest review
"Excellent property for business travellers...a bit costly though"
11/26/14 creativeamit Ghaziabad, India
I stayed in this property for 2 nights while on a business trip to Mumbai...the property is at a very strategic place and has a couple of nice malls not too far away. The check-in was very smooth while I had to wait while checking-out since a lot of guests were checking-out at that time. The breakfast was elaborate and had many options with made-to-order omelette and dosa served on table. There was a small problem in my bathroom which I mentioned about while filling the feedback form but I am yet to hear back from anyone on that...not sure if anyone checks those feedback forms. Overall, though it was a nice experience, I think it was a bit costly affair!!
"Stay in Mumbai"
11/24/14 Karthik U Bangalore, India
I stayed for a day this month in this hotel. The wifi was not part of the package, so we need to add that separately. Also i saw Good night Mosquite repellant in my room. I have never seen anything like this in any of the star hotels i have stayed earlier
"Convenient and functional"
11/23/14 riviw United Arab Emirates
Trident has got all you need for a business trip. Rooms are not big but adequate and modern. Ideal work desk with multiple power points which is something some hotels lack. Service is courteous. The main restaurant is decent. The hotel is located near to the airport hence getting in and out of Mumbai is easy. Of course it depends which part of the city you need to visit.
"Stay at Trident"
11/23/14 Sandeep A Ahmedabad, India
Excellent services, sensible staff. one day when i returned i found my empty after shave lotion was replaced with new one. i am touched by this incident and wants my hotel booking to be done in the same hotel when travell next time
"Another Awesome Experience"
11/23/14 maneeshchugh New Delhi, India
Another visit to Trident, another amazing experience. Right from check - in to check - out, every experience was flawless. Smiling faces, immaculate housekeeping. .couldn't find any flaw that I could mention in my review. Looking forward to another opportunity to visit Trident BKC and experience another 5 star hospitality experience. Cheers
11/22/14 Gary C
Great hotel, the thing that sets this hotel apart from the rest is the staff, and really this does , the are friendly and cannot do enough for you to make the stay easy and memorable, great spa, great staff, well done. Easily recommended and will come back again with no hesitation
"Elegance and impeccable service in high standard Indian-style international hotel"
11/19/14 Maik76 Padua, Italy
Good atmosphere, always kind and very professional staff, comfortable room. Restaurants (especially Botticino) and pool area are really pleasant. Service is prompt and gentle. A sophisticated fresh flowers scent welcomes you in the hall. Security at entrance and around the property makes you feel extremely safe. Chauffeur service very valuable even if a bit expensive.
11/14/14 okpowell55 Kuala Lumpur, Malaysia
Very conveniently located near our work place. Every day when we returned from work the hotel represented an oasis of serenity and calm. Excellent staff who have been well-trained by the management. Great breakfast offerings. The only downside for us was the paucity of restaurants in the immediate vicinity.
"Gorgeous hotel .Food below expectation."
11/14/14 blueocean201016 Mumbai (Bombay), India
In terms of architecture , design , decor and ambience The Trident is exceptional and bears the signature of the irreplaceable indispensable great man .The flashes of red in the room are adorable . In the food one sees tragic compromise .The salmon on the pizza ordered through room service was dry and mushy.Wrong texture and consistency. Had been in the fridge for too long and not stored correctly.The prawns were not very fresh either. Clearly frozen and defrosted .In Mumbai fresh days catch prawns need to be used.There was hardly any kalamari .The prawns and kalamari were obscured in the cheese .They are meant to be visible in their original colour . The consistency of the pizza was not correct .It lacked chewyness.Relative old timers will remember Fransesca's pizza in Frangipani . There needs to be a little drizzle of olive oil on the surface . The basil wasnt very fresh either .Nothing was stale or bad but well below what one expects in a Trident . Breakfast - papaya was dry .Obviously cut long ago . Probably the day before .The moisture on the surface in fresh papaya was missing .No pork sausage on the buffet .If Trident is positioned above Pullman and Novotel you need to have pork sausages on the buffet .No smoked salmon either .Here the buffet is significantly inferior to Pullman Gurgaon and Novotel Juhu ( last ate there six months ago) . Mosquitoes on cheeseboard . Paneer and mozarella on the cheeseboard ! No fetta no parmigiana regiano no gouda . Not delightful . Of course chef brought me pork sausage from inside which was acceptable not delightful .The potatoes and the tomatoes had clearly been on the hot plate for too long or recycled from previous day .Dry , chewy .Exceptional ,overwhelming service . Exceptional staff .Exceptional housekeeping as usual .Unlike the food there is no compromise there .Gorgeous gym . The great man did his part .His managers are not quite doing theirs you one would think --------
"Home Away From Home"
11/14/14 Alok527 New Delhi, India
This is my second stay at Trident BKC, BKC works for me as its just 20 mins from my work. I used to stay at a very well know Accor Group Hotel in BKC, but stopped staying there for some very valid reasons. Trident was a discovery of my colleague. Being from leisure travel industry it is difficult to please me, but Trident has done amazing well in making sure that they leave any corner of perfection. Right from the moment you enter into hotel you would feel being home, though being an Indian i also don't like frisking and high level security but there are solid reasons to follow that I have no problem as safety is first. everything else is perfect. Great Show Trident BKC Mumbai keep this standard maintained.
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