Celuisma Playa Dorada - All Inclusive - Puerto Plata

VERY DISAPPOINTED Immediately after checking inn and entering the room (1349), i sat on the bed and it collapsed right down the middle. The cable wire connection was loose and the reception on the tv was poor. light bulbs were blown and out in the shower and bath. I immediately reported the discrepancies to the front desk and received no service untile […] after 3:oo pm the next day. slept on a broken bed the first night in the dark and the a/c cut out in the middle of the night. Terrible experience. This Celuisma Playa Dorada needs improvements.... Read more

Genuine Expedia guest review

Good hotel at a good price if it had not been for the lousy food that spoled the trip. Food was tasteless, few choices and bad quality. Food and food service was well below anything we have experienced in Dominical Repoblic before. This was our 4th trip in the last year to RD at similarly priced resorts. However, the entertainment, and entertainment […] staff, was among the best we have experienced. The beach was excellent and the rooms nice and clean. Read more

Genuine Expedia guest review

I truly didnt enjoy my stay at Celuisma hotel for quite a few reasons. This was a very average hotel to say the least. Few ammenities, utilities showed the lack of creativity on the hotels behalf. the food was rather good, and was the only reason I stayed for the night. you truly get what you pay for, a sub average, poorly looking hotel just to get […] you through the night. Read more

Genuine Hotels.com guest review

Hotel wanted me to pay them extra to bring Dominican Girls girls to my room.

Genuine Hotels.com guest review

It was ok. The rooms were clean but showed a need for more maintenance. the food was only average.

Genuine Expedia guest review

Great location, friendly staff, clean hotel. Not the best food, it was a little bland over all, but the chef making your omelett from scratch for breakfast or the pasta for lunch/dinner was excellent! Great and big pool, and the complex was located right on the beach.

Genuine Expedia guest review

Bad food, dirty room, noisy AC, be prepared to see rats and snakes. The beach is the only thing going for it cause the pool is small too.

Genuine Expedia guest review

This hotel was probably good a long time ago, but right now it needs urgent renovation. The rooms are spacious (we stayed in a suite) but everything is so old and worn out. The bathroom tub was broken and loosing the painting, the furniture was so old and tired, that it did not invite use. They did not even put water or coke in the rooms, they put a […] big gallon of water to be shared by the four apartments in the building, that was horrible, not even a little fridge just the water gallon sitting in a table, it was funny cause all the time i was there the bottle remained unopened. The stove was rusty, and the kitchen cries for renovation. You can only get one pool tower per day, unbelievable, that is cause they don't have enough towels. Food was ok, almost same everyday, and the quality of stuff (such as cheese, meat, etc.), was very low, flavor was ok. entertainment was really low budget. The beach was good. Don't know what else to say, just that I will not be staying there anymore, and that this is a really low end hotel, if that is what you want, then you should be fine, but otherwise, dont even try it. Read more

Genuine Hotels.com guest review

This is the worst resort i've ever been to. It shouldnt even be called a resort, it is horrible. Food is disgusting, there isnt any variety on the food, SERVICE IS HORRIBLE, staff treats people with no matters. Even if you see the prices low, please dont book anything here, its not even worth the low price that you are going to pay. The drink are even […] bad, it a very very very poorly maintain resort and i dont believe they will be in business for long, i dont see how anyone can go back to this horrible place. DO NOT GO THERE. Read more

Genuine Hotels.com guest review

the only good things about the hotel is how deep the pool was, and how close the beach was. However, the food, which is my weakness, was horrible. there were at times where there were not electricity or water... Do not want to come back!!!

Genuine Expedia guest review

the only good things about the hotel is how deep the pool was, and how close the beach was. However, the food, which is my weakness, was horrible. there were at times where there were not electricity or water... Do not want to come back!!!

Genuine Expedia guest review

Celuisma was an ok hotel overall, however the service was not good at all. The employees did not go out of their way to help any of the customers staying there and acted as if our stay was free of charge because its an all inclusive. I probably wouldn't go back and next time would choose at least a 31/2 star resort instead. The spa was very nice and […] the massage was excellent. The food was not great but the restaurant food was very good. It's okay if you are on a budget like I was, but don't expect alot. Read more

Genuine Expedia guest review

Everything was good . the buffet was ok but they invite me to a mexican Restaurant and a Italian Restaurant that have nothing to do with the culinary art. Olso the the alcoholic beverages are disgusting I think they mixed the alcohol with water before they served. But thank you any way the service was ok.

Genuine Expedia guest review

We loved it! Don't go if you are expecting a 5 star resort, because this is not it. But the food was good and the drinks were plentiful. Bring some extra ones and you'll have great service. Make sure to make reservations the morning before for dinner. If you don't like it, you can always go to the buffet. Don't miss the flaming coffee drinks with 151 […] in the corner of the beach party on Friday!!!!!! Read more

Genuine Expedia guest review

I found the service very crappy, the daily activities was almost non existent, "restaurant" food was good. Only one restaurant and a make up eating area on the beach. Rooms were less than great. could have gotten more for way less. Had to complain about being placed in a smoking room that hgad not been cleaned for days and problem was not resolved until […] a second call to the front desk hours later. They had an intention for us to stay in that crappy room over night. Worst experience ever! Read more

Genuine Hotels.com guest review

The trip was amazing , hotel was great for what we paid for. Everyone on the resort was very friendly kept us entertained. Food was ok and what was expected for buffet style. Very nice section of beach and very relaxed atmosphere. Cant wait to go back

Genuine Expedia guest review

the resort was beautiful, the pool, hot tub, food, and staff were great. great variety in choices of activities, and food to eat. lots of chairs and seating to relax during the day and night. the animation staff were very interactive, and always up to getting you involved in the different activities. the shows at night were great as well.even had family/children […] activities as well. Down side: We went with a total of 14 people to this resort. there were some basic issues with the rooms: we had no drawer in our bathroom and the toilet paper holder was broken. another 2 rooms we had friends staying in had leaks in from their ceiling, another persons A/C didnt work. But staff switched their room for them. another issue we came acrossed was common miscommunication. my boyfriend and i scheduled to have dinner at one of the restaurants at the resort. we were told by one guest service person that we couldnt make the reservation for the same night it had to be for the next night (even though some one else in our group made reservations for the same night) they told us to come back to get signed up. we came back and clarified with her that we wanted reservations for the following night. when we got there, there was no reservation down. she had written it down for the night before, even though we were told we couldnt do that, and that we even clarified with her for it to be the next night. this type of issue occured several times. but overall the experience was great. Read more

Genuine Expedia guest review

My family and I come and stay in this hotel every year for the past 17 years! We just love the experience, and the hotel. I would suggest (for those who like to drink) that you bring a bottle of alcohol from the duty free with you, as they really water down all of the liquor, and even the juice! 7 days really doesn't seem to be enough unless you don't […] do many trips (which I also reccomend). I will be going for 10 days next year! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The Celuisma Playa Dorada - All Inclusive is a very nice hotel. You get what you pay for. If you are looking for ultra luxury with fine linen and gourmet dining then this is not the place. If you are looking for a very nice hotel that is an exceptional value with very friendly service then this is the place. Everyone was very friendly and happy to assist […] us. WE upgraded to a one bedroom suite for $6 a day more. It was a great investment. The suite was very large. We had a large living room with a spiral staircase leading up to a huge bedroom with a full bathroom and walk-in closet. There was a small safe in the closet for valuables however, there was no lock for the safe. The lighting in the bedroom was a little dim but acceptable. If you have several items to plug in (cell phone charger, camera battery charge, electric shaver, CPAP machine, clock, laptop, etc.) you may want to bring a 3-way plug and small extension chord. We had two extension chords with 3-way plugs. One we used upstairs and one we used downstairs. Refrigerators are available on request. It is great to have on to have cold beverages available. We also brought back some food from the restaurants and had a place to keep it.. The air conditioning blew ice cold. It was nice to come back to a cool room after being out in the hot sun. The entertainment crew really make a great attempt to make sure that everyone is having a good time. They are there from morning to night working very hard. Read more

Genuine Expedia guest review

Where to begin? The experience was so horrible and unpleasant that really spoiled my 6 day stay. First, a little bit of background, this was my third visit to the Dominican Republic, but first visit to the Puerto Plata area. I booked this hotel because it was, quite honestly, the cheapest all-inclusive option during the New Year season. I had previously […] stayed in all-inclusives in the Punta Cana area, but during this time of year they were really expensive. As an affordable option, I booked at the Hotel Celuisma in Puerto Plata. My Dominican fiance and I stayed there for 6 days, but I was ready to walk out of there the very same day! The room we were given was worse than a 4 hour motel. The shower did not have water (less water than the faucet), it was cold, the room was in horrible condition, and the air conditioner did not work. We complained all day long (we both speak Spanish), but nothing was done. They just did not seem to care, at all. Most employees lack even the most basic customer service skills. The next day I was ready to leave the hotel, but I calmed down and politely asked to be changed to a different room after explaining that we had complained on various times and the room issues had not been resolved. We were moved to a different room where there was at least water in the shower, but the water was not always warm. I had to wait 24 hours to take a shower after a full day of flying! Unbelievable... If you want a care free, relaxing vacation book elsewhere. Read more

Genuine Expedia guest review

The Hotel food is so bad we had to go out and eat. Will never come back just because of the food. The staff is nice and helpful but it does not take away the fact that the food is terribe. We had to rent a car so we could eat. I read the reviews about the food but this worst than any review is so bad all we could eat at the buffet was pineapple and […] salads. The a la carte rest. are the same terrible food. Don't waste your money or you will regret it like we did. Never again. Read more

Genuine Expedia guest review

The hotel was okay for what I spend the whole experience was okay no problem exept for the fact that they did not stock the fridge with water first night me and my girlfriend was extremely thirtsy other than that we enjoyed our stay there

Genuine Hotels.com guest review

When I arrived I had to wait for the rooms that I booked! The food was horrible & I had to eat out everyday, although I paid for an all-inclusive! They didn't serve Presidente beer & whatever type of beer they served was nasty & gave me diarrhea so I had to buy beer also! The icing on the cake was the fact that the cable tv went out from Thursday afternoon […] & didn't come back on until Sunday afternoon! During this time I couldn't watch my NY Yankees who were in the MLB Playoffs against the Texas Rangers! I go to DR twice a year & I have stayed at Celuisma before but I will NEVER stay there again!!! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

WILL NOT RETURN,THE HOTEL QUALITY WAS OKAY,BUT THE FOOD WAS NOT WORTH IT AT ALL,FOR THE MONEY IT REALLY WASNT WAT I EXPECTED.COULD BE BETTER..NEEDS IMPROVEMENT IN FOOD SERVICE..

Genuine Hotels.com guest review

Our stay here was fantastic! The beach was gorgeous, food was good and the staff was awesome. They did everything to make your stay there wonderful. The newly renovated rooms were nice as well. You will not find anywhere else better for the price. Yes, its not a five star resort but your not paying for a five star resort so don't expect that. If your […] looking for a nice get away with an amazing beach, good food, nice rooms and a great staff at a very affordable price this resort maybe hard to beat. Will definitely be returning here! Read more

Genuine Expedia guest review

Hotel was ok. Room was nice & clean and cable worked. Internet in the room is advertised but NOT available You can pay for access in the lobby but there was nothing in the rooms and that is the only reason we booked it! :o( Food was awful - we couldn't eat there. The gym was terrible and we couldn't use it - another item we based our hotel selection […] on Bookable restaurants on site were never available Beach is lovely - plenty of sun beds Easy walk to a few bars and restaurants Bring your own toiletries - they only provide soap It would be nice to have a map of the local area to learn your way around. We hired a car and visited Cabarete which is lovely - lots a beach bars and restaurants on the beach - very romantic at night. You can book a return taxi from the hotel and they'll come and collect you at an agreed time. Make sure you negotiate the advertised rate!!!! Negotiate for everything!! There are plenty of cash machines and always look around for the best currency deal. We wouldn't come back to Hotel Celuisma but will come back to the Dominican. Read more

Genuine Hotels.com guest review

The check in experience I do not want to repeat! But as soon as we entered the room and enjoy the wonderful view the huge space I totally forgot of the bad moment I just had at the lobby! The beach is like a dream, really nice location with all of the hotels around and the little mall between them, which allows everybody to have the oportunity to got […] to a movie theater, nice shops, restaurants and bars. The service was more or less and the worst part was the food! We did not like the food at all! We were able to eat it but it was not great at all. Read more

Genuine Expedia guest review

Unfortunately the service provided was not at all as expected. I made no less the 12 calls to the front desk to complain about the lack of air conditioning. It got repaired on the second day but went out again on the third day. I would call and the front desk would advise they would send a maintenance man. No one would show up so I would have to call […] again and again. Finally I spoke to the Hotel manager and the A/C was repaired and worked very well for the last 2 days we were there. I was also dissapointed that we were not able to eat at any of the ala carte restaurants. The 2 times we tried to make reservations we were told they were all booked up. We walked by The Carribean Grill at 8 PM and saw that almost half of the tables were not sat.... not sure why we were denied a reservation. All in all I was dissapointed. I thought maybe the manager would offer me future compensation, an incentive to return and give them a chance to get things right, but that was never offered. 1 free future night would have made me feel like they wanted my business. I will be returning to the D. R. to see my girlfriend and we will stay somewhere else. Sorry Celuisma but the service provided was sub par at best. Read more

Genuine Hotels.com guest review

IT NICE AND CHEEP BUT GOOD AND CLEAN AND IT'S CLOSE TO EVERYTHING THAT YOU COULD WANT I'VE BEEN THERE SEVERAL TIME TAKE FROM ME THIS PLACE IS VERY NICE

Genuine Expedia guest review

Mixed emotions has great potential.

Genuine Hotels.com guest review

We paid for two night via Hotel.com, but, upon arrival to the hotel the room was dirty, food was not to be eating. we check in at 8pm and we could not take it and check out at 10am because of the lack of service etc. While, we paid for two night, we check-out after one night and when to stayed by Marriott hotel.

Genuine Hotels.com guest review

I enjoyed my trip to Celuisma, my room was always clean and the staff was always friendly. The beach was great and was always kept clean.

Genuine Expedia guest review

La prestation n'est pas à la hauteur du prix, hôtel médiocre, vétuste, et nourriture de trés mauvaise qualité.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Celuisma Playa Dorada fue una muy agradable sorpresa, dado el precio de la reservacion, no me esperaba un hotel con la calidad de los servicios que éste tiene. LAs habitaciones son muy amplias y confortables, la atencion de los empleados es excelente, siempre con una sonrisa y atentos a cubrir mis necesidades y manteniendo la limpieza tanto de habitaciones […] como de jardines es impecable. los alimentos y bebidas en abundancia y de buena calidad, para la animacion, el hotel tiene un equipo de muchachos con un espiritu de servicio formidable, haciendo que mi estancia fuera de lo mas agradable. A mi llegada al hotel, el registro se hizo de manera eficiente y rápido, igual que la salida. Read more

Genuine Expedia guest review