Extended Stay America Philadelphia - Bensalem - Bensalem

Clean, Friendly, Many local restaurants

Genuine Hotels.com guest review

I enjoyed my stay, specially the front desk representative, he was very kind. He was awesome, he informed me about the snacks and coffee in the morning. It was a great stay. Thank you

Genuine Hotels.com guest review

Staff very helpful, room was clean. As a disaster responder it was important for me to be able to relax at the end of the day, and cook a meal.

Genuine Hotels.com guest review

Overall it was a good hotel. I really like the kitchenette!! The hotel staff wasn't able to provide me with directions to the hotel. This was the first time I stayed in this area and I got lost. I called the hotel three times and spoke to two different people and NO ONE COULD GIVE ME DIRECTIONS!!! Please educate your staff.

Genuine Hotels.com guest review

Met all my expectations as I was a hurricane refugee.

Genuine Hotels.com guest review

Except for the fire alarm going off at midnight for no apparent reason at midnight. It was a cold 20 minutes standing outside. Room was fine. I think it would be very good for an extended stay! :). Note. No shampoo or other supplies in room.

Genuine Hotels.com guest review

While I was pleased with the size of the room & kitchenette, that's where it stopped. The air conditioner in our room didn't work, when we told the front office, the gentleman said he could switch our the next night but all rooms were booked that night. (If you had seen the parking lot, you'd know that wasn't true.) On top of that, all of the dishes […] were dirty, the carpet was stained, the chair in the room was falling apart & there was hair & mold in the bathroom. So gross. We won't be staying there again. Read more

Genuine Hotels.com guest review

Loved the service. Great location if you like to gamble.

Genuine Hotels.com guest review

The location was convenient to Sesame Place, which is why we chose it. It was also convenient to grocery stores and restaurants. Sadly, our room reeked like mildew. Also, you could hear every single noise people made in the hotel. I have never been in such a loud hotel before (when very few people were actually there, these were just every day noises). […] I would not recommend this hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was great. The staff was wonderful and the location was great!!!

Genuine Hotels.com guest review

It was a nice experience in such a nice and kool place, I recommend everyone to check out this nice place, and its near to parx casino. You can chill and enjoy with nature :-)

Genuine Expedia guest review

We booked 3 rooms as we went with two other families. We were allotted 2 rooms on one floor and 3rd room on a different floor. It is my mistake that I did not request for rooms to be together. But it seems such a request would have had no affect, as the staff were explaining that they do nothing to honor such requests. If the adjacent rooms are available […] when you check-in, you will get it. Otherwise tough luck. The horrible part of the trip was that we were allotted smoking rooms. They were the last rooms available and no other rooms were available. This is despite us booking "Non-Smoking" rooms. The staff say they do not guarantee it. They did nothing to try to move us to a "Non-Smoking" room, other than saying that we do not have one vacant for three days. This is despite the fact that we had a 3 month old baby in the room. For a Non-Smoker, a room filled with the smell of smoke is horrible. We had so much luggage. We had 4 kids and 3 senior citizens. I have been embarrassed thoroughly for being the one who booked this room. When my reservation is for "Non-Smoking" room, it should be honored. Read more

Genuine Expedia guest review

Not good.......

Genuine Hotels.com guest review

I stayed for one night and it was a really comfortable experience. Easy to check-in and out, and the room was very cozy.

Genuine Expedia guest review

It was ok. What I didn't like was hair in the bed and bathtub.

Genuine Hotels.com guest review

The signage was tiny, but zoning may restrict that. We do not believe those were quenn beds ,b ut rather doubles & thus we felt lied to...the kitchenette was very nice & furnishings fine. we also had ask for lower pillows & the explanation that the high ones were new & thus not broken in wasn't believable.

Genuine Hotels.com guest review

The hotel was nice and a has a good location you can get what you need with in close proximity. I understand that the hotel caters to long term stays and I was there only for one night but the cleaning of the room could/should have been better.

Genuine Hotels.com guest review

The ac worked great and I slept very well. The bathroom was a little small but that's ok get in get out no need for spending hrs in there lol. It is very convienent to sourounding things to do and just a very short walk to a few restaurants and a very short drive to the casino. I would recommend this hotel to others.

Genuine Hotels.com guest review

I stayed 2 nights at this hotel and would stay there again if I were ever in the area. My room was clean and updated. The bathroom was a little tight and the bed was a little hard for my taste, but not everyone likes a soft bed. I like the fact that the room came equipped with pots, pans, dishes, stove, microwave and fridge. I didn't want to eat out […] every meal and this saved me a lot of money. Due to circumstances I had to travel very light so having the iron and ironing board was a blessing as was the hair dryer, The staff was very polite and accomidating. Jay, at the front desk even used his smart phone to look up a bus schedule for me. I had forgotten to print out the Sunday route and schedule and didn't have it with me. I would absolutely use this hotel again if I were ever in the area, and I used Expedia.com and got a great rate. The only thing I wish they would have had was a shuttle to and from the Parx Casino. I didn't visit the casino, but was traveling by bus and had to carry 50 pounds of luggage to the hotel which was only about 1/2 mile walk, but it was a LONG half mile walk from the bus stop to the hotel door and it was very hot and humid that day. A shuttle would have been a welcome relief. Plus I just think a shuttle service would be nice for guest who are not able to walk that far or if the weather is bad and they didn't want to park in the casino lot. Other than that, I was very pleased with the hotel and it's employees. Thank you for a wonderful stay. Read more

Genuine Expedia guest review

We enjoyed our stay.

Genuine Hotels.com guest review

First time staying here. Was very pleased with the room, the rate and the friendliness/helpfulness of the staff.

Genuine Hotels.com guest review

Fair.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was my first visit. the staff was very pleasant, the room was clean, the cleaning ladies were very friendly. I will b back. Thank you

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This was a great choice for our trip to Sesame Place. A mere 15 minutes to the park, easy to access, convenient surrounding area, plenty of room for our little one, a full kitchen, clean room, friendly staff, and a GREAT value! We are already planning our next trip to SP and including Extended Stay America Philadelphia-Bensalem in our plans.

Genuine Hotels.com guest review

Hotel felt tired. Freg traveler in sales ,just felt this hotel to be tired , and appeared to cut corners to increase profit.

Genuine Hotels.com guest review

i booked for the fourth of July....they charged me for the 3rd.....i found bed bugs in my bed and they acted as if i was a bother....they gave me another room....they charged me for three nights....i already paid for two nights with hotels .com....still haven't heard from them to get the double charge off my credit card...rude staff...i work night shift […] and asked not to be disturbed, yet they called my room phone 4 times before noon and knocked on my door twice....i got no rest and no compensation, double charged for each night and bites up my leg and down my back that itch like crazy... Read more

Genuine Hotels.com guest review

Great hotel spacious, convenient, and felt safe. Was close to restaurants and Sesame place. Would stay here again.

Genuine Hotels.com guest review

I didn't expect much, given the low price to crash there for a night, but boy was I wrong. Clean room, pleasant staff, and even if you're not in the mood for the dozens of quality restaurants in the area, having a full-sizes fridge and freezer, stove top range, microwave, and toaster in the room, complete with pots, pans, and utensils, makes having […] a home-cooked meal right there is another reason I hope to stay here again.....and oh yeah....I just found out Parx across the street has a Chickie's & Pete's on site. Do yourself a favor and grab a pint and some Crab Fries! Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

When I made my reservation I wasn't told that the front desk closed after a therefore, when I arrive 11:00pm there wasn't any to give me a room, room key etc. Finally, a cleaning lady helped after she went back and forth about "how this ain't her job" I was so upset. I only stayed because I had pre-paid for the room.

Genuine Hotels.com guest review

I have to admit this was my first stay at this type of hotel.Upon arrival we were attempting to get into room when a yapping dog across the hall caught our attention.We requested to be relocated,our wishes were complied with.Front desk clerk was a very friendly gentleman.The decor of the "suite"was basic apt living,could use a bigger TV,20 inch! are […] you kidding me! a closet door would have been nice to block the ironing board and clothes storage alcove that is visiable.Honestly felt as though i was crashing in someones back room.Toilet rocking on base,waiting for something bad to happen.Should be a law that only some rooms in a motel can accept pets due to allergies,and that they really give you a pet free room when requested.Did not use pots and pans supplied ,could of been fideos water bowl! Read more

Genuine Hotels.com guest review

Room was clean. No shampoo nor hair dryer were provided. It was good for a brief stay.

Genuine Hotels.com guest review

I needed a one-night stay at a hotel very close to a late-night show I was attending. ESA-Bensalem fit the bill. If I had been staying any longer (for personal travel, not business), though, I would have sought out a hotel in a different area. I prefer hotels that *aren't* on major routes or highways, though -- I'm much more of a downtown/boutique-y/walk […] to cafes kind of traveler. It was comfortable and clean, and had easy highway access (for driving to Boston the next day). Read more

Genuine Expedia guest review

very nice hotel on back street so its quiet and peaceful. close to casino and lots of restaurants and having your own kitchen is nice too!

Genuine Hotels.com guest review

This hotel was quite dirty both inside and outside. The security was lacking as guests propped doors open with empty beer cans. The furnishings were poor and old. Overall, very bad. So bad that I only stayed one night of a three night stay.

Genuine Hotels.com guest review