"good for the price"
nice cheep exteneded stay, very dated and needs updated furniture and tvGenuine Expedia guest review
"Good value, but could be much cleaner."
It would not be my choice if I was spending a vacation at this hotel.Genuine Hotels.com guest review
"easy access to food,shopping and entertainment."
Comfortable, quiet and well restedGenuine Hotels.com guest review
The staff was very friendly. The room was clean. My only issue was with the bathtub, it didn't drain well.Genuine Expedia guest review
"Very poor service"
I had a change in travel plans and needed to stay two additional nights. I reserved the room for the two additional nights with the front desk attendent and was informed the reservations were "all set". Upon returning to the hotel the following afternoon the atendent (same one who updated the reservation) handed me my cell phone charger from the front […] desk. I thought this was odd and went to my room to find ALL my tolietries gone, my food and drinks from the fridge gone, reading material and other misc. things gone and my bag still sitting on the bed. I immediately went to the attendent and she laughed. I am awaiting a phone call from the manager today - this happened yesterday. Needless to say I did not stay and I spoke to new new attendend (as this all happened at shift change) and she refunded my bill and was leaving a note for the manager to call me. I calle dthe reservation hotline to make my issue on record and the rep on the phone was very nice and helpful. While I was in the lobby on the phone, there were two other guests with problems associated with rooms and items missing. I would stongly suggest seeking londging elsewhere. Read moreGenuine Hotels.com guest review
"Okay Place to Stay"
It was good over all. THe clerk was on a personal phone call when I came in and had to wait a few minutes, but I was in no rush. She put the person on hold and took care of me.Genuine Expedia guest review
"Other occupants were noisy."
The other occupants were loud and disrespectful. Do they house people there on vouchers? The manners of the occupants would indicate that they do. Even the front desk clerk had an attitude like she is sick and tired of dealing with jerks. Other than that the place was good for the price and it was clean.Genuine Expedia guest review
Front desk was not open for late arrivals. Also it did not open until 7:00am.Genuine Hotels.com guest review
"1 night stand"
You will want to clean the lights/ceiling of the elevator to remove dead flies and debris. Dish soap & paper towels would also be good to have in the room since it has a kitchenet which I love.Genuine Expedia guest review
Lots of questionable people hanging out in the lobby, making the entire lobby smell like smoke, leaving little room to move around. The room was clean, but the beds were extremely uncomfortable & there weren't enough pillows.Genuine Hotels.com guest review
"Kitchenette but hard bed"
The Extended Stay in Grand Rapids was convenently located and had nice kitchenette but the bed was extremely hard not firm - hard. I had difficulty sleeping. The money saved was not worth the lost sleep.Genuine Hotels.com guest review
Cars were coming and going all night with that pounding music and the place was just plain noisy we wont stay there againGenuine Hotels.com guest review
"would stay again"
Overall I found the hotel to be adequate. The location and price were awesome. The only isues were the size of the television and the comfort of the bed. Both of these items seemed to be left over from the 80s. Room was far to spacious for an old 19" tv to be a good fit. The bed was an old thin mattress with little support.Genuine Hotels.com guest review
"rate 3 ***"
Arrived late 1.45Am,Main door closed,second night The found the room like I I left itGenuine Expedia guest review
This hotel is located in a great location: close to malls, restraurants,airport etc. However, it is indeed in need of a renovation. Clean but new furniture, FLAT screen TV and more TV stations would be a great enhancement. (to many ESPN stations). However, I did not like being on the same floor with pets. I asked the clerk in advance about pets and […] she stated that they try to put pets on the first floor. We were given a room on the second floor. The guest in the room next to our must of been out or checked in after us. The dogs barked everytime someone passed their room and was heard jumping on the door. I informed the attendant of this at check out. Hopefully, they will be more alert in assignig guest's their room. This hote had 3 floors. I would have taken a room on the third floor if I knew I was going to have this "noise." Also, this hotel was not filled to capacity, now I kno why the discount. Please remodel and get "flat screen TV's in the room with cable that offer more than sports. Read moreGenuine Expedia guest review
"Kent wood hotel"
This place was clean n friendly the only problem was I kept getting sick cuz of the ac the air ducts most definitely need to be cleaned!Genuine Hotels.com guest review
There's nothing wrong with the hotel. Clean, well maintained, polite staff, quiet. And I should have read the details more closely... But I find it extraordinarily annoying when hotels charge a surcharge for wifi access. And not only that, but once you log in, they offer to up-sell you bandwidth if you actually need to use said wifi access for anything […] more than casual surfing. If I'm traveling for business and need access to a corporate VPN, I would have had to pay additional money to get sufficient bandwidth to do so. So unfortunately, I cannot recommend this otherwise fine hotel IF you have the not unreasonable expectation that such a basic thing as wifi access will be free. Read moreGenuine Hotels.com guest review
"Extended Stay in Kentwood, MI"
Nice accomodations, clean, comfortable room.Genuine Hotels.com guest review
Smellled of cigarettes in our nonsmoking room, burn marks on bed spread tv was older than me and fuzzy, served the purpose of somewhere to sleep but would not stay there againGenuine Hotels.com guest review
I had never tried an Extended Stay hotel, but got a good rate and was pleased that it had a kitchenette. Very good value, nice room and will look for this chain in the future.Genuine Hotels.com guest review
staff was pleasant and helpful. This place accepts pets but it was so quiet wouldn't even know they were there and I saw pleanty. Centally located to everything including a mall and food. They don't have ahir dryers so bring one.Genuine Hotels.com guest review
The hotel is in a great location for Grand Rapids visitors. Unfortunately, the hotel is not in 100% condition. The carpeting, wood floors and walls were dirty. In addition, being an Extended Stay some of the other tenants were a little unsavory.Genuine Expedia guest review
I only stayed one night, I need it a place to sleep inexpensively . It worked for me.Genuine Hotels.com guest review
"good hotel for the price"
just a fine hotel for the price. not much expected and it was great for one night.Genuine Expedia guest review
"Extended Stay America Grand Rapids"
Nice deal for the price. Lots of fresh clean towels, clean bathroom. Spacey. Only problem is old stale smell of smoke, despite being a "no smoking" room.Genuine Hotels.com guest review
Got locked out of my room during the night had to wait three hours to be let back in my room. After waiting such a long period of time I just checked out. The rooms have dorm sized tvs in the rooms I wouldn't come back.Genuine Expedia guest review
"Extended Stay America-Kentwood/Grand Rapids"
This hotel is incredibly old, worn, and outdated. When you enter the registration area of the property, it is a flashback to the 80s. When you enter your room, it is a throwback to the late 70s. All the room amenities are old and outdated. There is a fee for internet, no breakfast, and the overall hotel needs a lot of work.Genuine Hotels.com guest review
"DON'T GO... unless you bring your own alarm clock."
When checking in, I was told that if I needed anything after 11pm, that I should leave a voice message on the Front Desk phone. I called about 11:15pm and said that I need a wake-up call for 7am. Did not get a wake-up call. While I was checking out, I brought that up to the Front Desk agent and she says that "they do not give wake-up calls, that is […] why there is an alarm clock in the room".IN THOSE EXACT WORDS. I think that I'll go somewhere else the next time that I'm in Grand rapids MI. Read moreGenuine Expedia guest review
"Cigerett burns in bedspread"
Hotel was smoke free yet smelled smoke including cigarette burned in bedspread and blanketsGenuine Expedia guest review
"good room at cheap price"
nice for workers, small kitchen into the room. they don't do the room every day so be advised.... muffins and coffee at the lobby in the morning.Genuine Expedia guest review
Response by Extended Stay America Grand Rapids - Kentwood I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with our grab-and-go breakfast as well as your clean room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"Extended Stay America Grand Rapids - Kentwood"
Excellent stay: very clean, in the middle of shopping area. Excellent rates.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )