"Great Hotel and professional management"
I spent lat week at this hotel with my family. We had a very good time. I am very much impressed with the staff. They are very friendly and highly professional.Genuine Expedia guest review
"We moved hotels after we saw the room"
This is by no means a 4.1 star hotel, I would say 2 star at best.Genuine Expedia guest review
"Good for the $"
Stayed in adults only section...great pool, but a long walk to and from the beach, bring comfy shoes (you'll be waiting for shuttles)...restaurants are all "good", but we enjoyed the Italian one the most. Service and staff very friendly. Beach is fantastic, Sandos is the last property in Playacar which makes it feel more private...took two days of kitesurfing […] lessons directly adjacent to the property, was a great experience, highly recommend doing here if you've ever considered trying the sport. Snorkeling was not good near the property (water cloudy). Can walk to town or take a $10 cab. Read moreGenuine Expedia guest review
"Maybe a 2 Star At Best!"
First, the overall property is the oldest Sandos property...needs updating yet we were advised funds to updated where directed to Cabo property due to hurricane. Not much adult only besides pool...beach was not monitored thus had kids and other guests taking up chairs.... one restaurant for adults only and only served breakfast...shower leaked into […] toilet area...elevator to our floor/room was out of service ...several bulbs out in room...sliding glass door handle broken...maids would knock on the door and if you didn't respond, they would call room and hang up upon answering...the Spa has tons of tile missing around hot tub area and steam room...golf cart that was suppose to be available to take to main meeting area was only running one night...and on and on.....for the money, chose another place to stay....there is plenty that are better than this property!!!! Plus noticed several young adults that were in the eating areas with wrist bands that were tapped on....they weren't staying at the property!!!!! Read moreGenuine Expedia guest review
"Nice resort, terrible food and drink quality"
Resort is nice, however food and drinks are not worth this location. Will never stay at this resort again.Genuine Expedia guest review
Great hotel and friendly staff right of the bat. Check in was busy and long but expected. Restuarants was good for an all inclusive and pool and beach area was great. Stayed in adults only section. Far from beach but don't mind the walk and pool area was good too.Genuine Expedia guest review
"Lots to do"
I loved the layout of this hotel. We enjoyed the walk from the adults-only section to the beach. The food was great. I don't eat gluten but found plenty of fresh foods to enjoy. The beach had a large stretch without any hotels nearby - great for a nice quiet stroll. We did sit through the timeshare lecture. It was over in 2 hours and we got some free […] massages out of the deal. Only one restaurant required reservations and it was just OK. We ate dinner in a different place for all 7 nights we were there. Rooms smelled musky and our maid picked up our towels off the floor, refolded them, and put them back on the rack which was gross. We had a large water dispenser in our room so no worries about drinking bad water. We would go back, and bring our kids too! Read moreGenuine Expedia guest review
"Good first experience with all inclusive"
We stayed on the adults only side. As adults we still had fun but at times it provided the needed relaxing environment that a family resort sometimes can't provide. It was great to have our own pool, designated restaurants, and adults only lounge. The room although clean, well decorated and comfortable did need some small improvements. For instance […] the floors were very slick in the bathroom and throughout the room, if they were to get we it could result in a fall. To remedy that we put down towels around the bed and left them on the bathroom floor. Also the shower had no shelf or storage for personal affects, everything had to be placed on the floor. I use loofah gloves and felt that placing them on the floor wasn't sanitary(even though the floors were clean). The hotel is pretty, and located within an aesthetically pleasing neighborhood. The food was above average, I think I enjoyed the buffets more than the al a carte restaurants. Although the meal at the Mexican a la carte place was really great, I had a very tender and tasty pork dish. Read moreGenuine Expedia guest review
"Great beach but rooms are aging"
This was my 2nd stay at this hotel. They are working on the grounds everywhere doing a major upgrade to the property. The down side was that they put us in a room that was in need of up dating and repair. Two of the rooms next to ours were completely gutted and being painted during our stay and there was someone working on the room above ours as well. Food […] was good. Drinks are watered down unless you get them from the premium bar. Overall I would go back the beach is unbeatable. Read moreGenuine Expedia guest review
"walk to beach"
Being in adult section, it was a hike to the beach, but well worth it. Staff was exceptionally friendly and helpful. Food was delicious, room was lovely. Cleaning staff was adequate but not exceptional although the room was always clean. Restaurants were great. Would definitely come back and recommend it to others.Genuine Expedia guest review
no pool hot tub. It wasn't working at least 3 days before we arrived & still not working when we left. The bathroom was leaking when it rained. Rooms smelled damp & musty.Genuine Expedia guest review
Rooms on first floor all stink, had to change the room twice. Staff not very friendly, and speak only little English. Food not the greatest either, just mediocre. The beach was amazing, best so far. Many activities available, fun place.Genuine Expedia guest review
"OK hotel, but we wont be back."
I will start with the good. The property is beautiful, well maintained and our room was spacious and very nice. The pool areas were great and the beach was awesome! The staff was very friendly, helpful and the service was mostly exellent. Also the location of the resort is perfect for excursions to cozumel, ruins, etc. Now the not so good. The adults […] only section is an almost a 10 minute walk to the beach. The property is long and narrow and the adult section is the farthest from the beach. The upgraded bars with better liquor close at 10 and the upgraded liquor is low end American liquor(Absolute, Bacardi). The entertainment staff was very active but all the night entertainment was terrible. To be fair this is true of most all inclusive resorts though. The WIFI is VERY spotty and unreliable. Now the just plain terrible. The simple truth is this...the food is the worst we've ever had! The 1st night we tried a buffet (italian) and it was inedible. No way around it. The 2nd night we tried a a la carte restaurant (french) and it was barely edible. The 3rd night we tried a different restaurant (steakhouse)and I got food poisoning! This was our 8th stay at all inclusive resorts including melia, riu, omni, and viva wyndham so we never have huge expectations for the food but this was BY FAR the worst! Breakfast was bad but you can find something and there are several places to get a casual lunch (burgers/hotdogs). Lots of food choices, just no good ones! Read moreGenuine Expedia guest review
"Nice place. Stayed for a week dec 13 to 20."
Stayed in adult only area. Kind of far walk to beach and long wait for cart ride. Adult pool whirlpool not working entire stay. Friendly staff and better food than grand palladium Maya riviera. Expect long waits for restaurants. Overall nice place, would go back again!Genuine Expedia guest review
"It Checked All the Boxes and Delivered!"
This was our first time all inclusive. We really didn't know what to expect. We spent two weeks in the Adult Select section because it had everything we wanted -- beautiful beach, premium alcohol, WiFi, unlimited ala carte, adult only areas and good value. We had no complaints. We would definitely go back. Two cautions. One the buffet food is plentiful […] but not very interesting but there is always something to satisfy everyone. Make good use of the ala carte or take a 35 minute walk on the beach into the city and eat there. We didn't eat in town but it was an option if we got bored enough. And second caution is the adult area is an easy, flat 10-12 minute walk to the beach. Walk to the beach, walk back, walk back for dinner and entertainment, walk back. And dont forget something or you'll have to walk back again. That does get old after awhile. There is a cart that goes back and forth all day. It goes about every 15 minutes. The resort is beautiful. The grounds are immaculate. The employees are incredibly hard working. I originally was not pleased about people saying to bring some money for tips but the employees work so hard we happily got more money to give for tips. The beach is wonderful soft sand (no water shoes needed) and shallow water. Great for all ages. The land next to the resort is wild beach with a nice little lagoon and man made barrier that has a few fish to snorkel (angel fish, Sgt major, jacks, tangs etc). For real snorkeling you'll have to do an excursion Read moreGenuine Expedia guest review
"Nice hotel , big resort"
Very clean and well maintained resort. Staff is excellent. Lot of construction going on during our stay which took away from the vacation at times. Did not care for food at some restaurants , was very bland. Other restaurants were very good though. Did not like children running all over the adult's only bars at night and the unenforced dress codes at […] some restaurant's ruined the experience. We enjoyed the adult's only section on the beach, was nice and quiet to just relax in the sun and read. Read moreGenuine Expedia guest review
"Nice consortium right on the beach, many activitie"
Warm reception. Nice services. Spacious room. Different activities including Disco, public entertainment in the evening, theater, coffee shop, gym and yoga on the beach...Pools with live band, barbecue on pool side. Zoo. Library. Spa & Sauna. Walkways. Different buffets & restaurants with different menus.Genuine Expedia guest review
Overall good experience. Highly recommended for families.Genuine Expedia guest review
"Need extreme TLC"
I would not recommend this Resort to anyone looking to spend a relaxing vacation withought having activities outside the hotel. Our room had a very bad smell of mold and moist. The mirrors were filled of rust making it difficult to get ready. The service was decent and they had a small golf car picking people up to take us around the resort BUT the […] only problem was that they were never around. We stayed 5 days and out of the 5days we only road on it once because they would take over 20minutes to pass by the stopping points. So we had to basically walk about 10min to get to the restaurants. Overall I would say my experience was ok being that for the most part I was out of the resort doing other activities. Read moreGenuine Expedia guest review
"Staff was great and friendly. The beach was awesom"
We had a very relaxing time staff was very friendly there was more than enough to keep us enertained the rooms were cleanGenuine Expedia guest review
"Friendly staff and beautiful beach."
From check in to check out the staff was amazing. Hotel has beautiful grounds and the beach is as good as they come. Max the bartender at the sports bar was incredible, fast and made an amazing drink. Food was decent and had lots of options. Lunch at the adult pool and beach could use some variety. Room was a little musty smelling but was tolerable. […] House keepers did a great job with cleaning. Gym was great and spa looked nice however we did not use the spa. Nightly entertainment was marginal. The resort is very large so the beach is a bit of a hike from the adults section. Not a huge problem if you don't mind walking. The adult pool area was peaceful and relaxing with plenty of chairs to use. The adults only breakfast buffet was also nice and convenient. Overall it was a great stay and would definitely look to Sandos again for another stay. Read moreGenuine Expedia guest review
"Had a great time!"
Hotel was close to the beach and had several pools and options for dining. Staff was very friendly (especially the bartenders)! We were offered a snorkel tour that we probably wouldn't do again but really enjoyed our time at the resort.Genuine Expedia guest review
"Nice Hotel but too large"
The beach and most restaurants was extremely far from the adults only end of the resort. If you have children and would be staying in the regular part of the hotel this resort would be much more accommodating. There was also construction going on in the main part of the resort that wasn't published on the website.Genuine Expedia guest review
"Nice hotel, get a room close to beach however."
Hotel was nice, its a very large compound, area-wise. We initially were in the 9,000 series rooms, which include a jacuzzi, but these rooms are roughly a 7-8 minute walk from beach (a nice walk, but not ideal). Do what you have to get a room near the beach, it is well worth it. All restaurants and bars and night activities are near beach (save for 2 […] restaurants that are in main lobby near the 9,000 series rooms, but it is better to walk the 7-8 minutes to those restaurants at night then to walk the 7-8m from room to beach each day). Place was great outside of room proximity to beach, good food, very friendly staff, great entertainment (shows), huge open concept but very well contained within confines. Nice restaurants with good food. Beach was huge, water was clear. Very nice place. Doesn't have the intimate feel of a smaller all-inclusive, which was different for us, but we actually ended up liking that aspect (you may not meet/see the same people each day, which is not a bad thing). And the hotel is a $7 cab ride from the city's market which has both local and regional shopping, a good way to spend an afternoon. Hotel was very nice though, would not hesitate to give it a try. Read moreGenuine Expedia guest review
"Fair for the price"
The beach & the adults only pool is gorgeous, but you do have to get up early if you want to reserve a chair. It is a long walk to the beach from the adults only rooms, but there is a shuttle. The rooms are a bit musty & could use some updating. The food is only fair, not great by any means. Breakfast buffet was the best selection & the Asian & Mexican […] restaurants were better than the others. Overall, fair accommodations for the price we paid. Read moreGenuine Expedia guest review
We had an amazing time! Great food, great drinks, and lovely beach. The staff was friendly and accommodating, and seemed to really care about our experience. The beach atmosphere and service was fantastic, as was the pool. I would definitely come again. The only drawback was that they asked if we would attend a sales presentation for their subscription […] program, and we agreed. However, we told them we had 90 minutes and the presentation ate up 3 hours of our first day there! We ended up regretting the decision to participate in it. Read moreGenuine Expedia guest review
Overall fantastic, excellent location, staff was wonderful.Genuine Expedia guest review
"Nice beach. Good food."
First off all , be aware off extra charges. Especially then you order the drinks. We were charged for the bottle of local wine at the end of thee dinner. No explanation : how all inclusive works. At the end, person in charge of the restaurant, Gabriel, asked us to write the letter of the explanation and promised to dismiss the charges, but he didn't. […] We were charged during the check out anyway. Don't believe in anything staff tells you. The worst happened during the end. We checked out from the room and left our luggage at the door with security receiving receipt for it. Just an hour later , then the shuttle bus arrived and we were ready to leave, staff couldn't find our suitcase. IT WAS GONE !!! nobody apologized for it. The reception area sad they are not responsible for it. Our trip was ruined! Read moreGenuine Expedia guest review
"Nice resort, friendly staff!"
We stayed for 7 days. Weather was great, staff was super friendly, and our room location to the Adults Only pool and bar was excellent!Genuine Expedia guest review
"Second time here, second time we liked it..."
As last time, we enjoyed this time, only this time was twice more fun since we invited friends to join us here...and they did. Very nice beach. We stayed at the adult section and there is nothing here I can complain about. Oh, you got quite a walk to the beach and it is good because you need some workout after the buffet and drinking :-)Genuine Expedia guest review
We just got back from our honeymoon. We were there from Tuesday night through Sunday morning. It was an amazing experience even though it rained most of the time we were there. The staff were all amazing. The only annoying part was the lady working at the photoshop she kind of gave us attitude and was very unpleasant. However, I couldn't base our experience […] just on her because the other 99% of the staff were extremely awesome and fun to be around. The night staff At bagel beach were the best!!! Loved our experience so much we're already planning an August trip :) Read moreGenuine Expedia guest review
"Nice hotel but a walk to the beach not convenient."
We were in search of an adult only resort and dissappointed to find out that it's both family and adult only resort. the expedia website did not clarify that it's both.Genuine Expedia guest review
"A wonderful place for a vacation."
wonderful, caring staff. Very clean and well kept. Lots to do and the restaurants were fabulous. Great service and wonderful food. We relaxed, we ate and drank and had an overall wonderful vacation!Genuine Expedia guest review
Good hotel with a lot of amenities and nice beach club. Food is not so good.Genuine Expedia guest review
"Extremely poor service"
Our stay was supposed to be great, but hotel service was not good at all. We had not only one but several problems with hotel staff. Room service was terrible, they sent us different food than what we have ordered twice. During our stay a drunk guy touch one of our girlfriend and security didn't do anything at all, in fact hotel manager yelled us and […] was disrespectful to my wife. Restaurants were not prepared for big groups (we were 11), so we had several problems when asking for a table. Overall hotel has good facilities, but they do not have some basics such as 24 hour snack bar or good transportation inside the hotel (we had a 10 minute walk to the beach). What else can I say, we had a great time with our group but it was overshadowed by the poor service. Read moreGenuine Hotels.com guest review
"High School Hot lunch food; lumpy beds"
An all-inclusive resort presumably is for those staying mostly on-site, eating most meals at the various restaurants in the resort. Our food was served cold, and nothing seemed to be spiced or cooked with any kind of care. Room service selection was limited to snack food only, again served cold. We had Mahi Szechuan at the Asian place, it tastes like […] last week's catch laid out to rot in the sun---also served cold. The "Brazilian Steakhouse" was more like a high school cafeteria than Fogo de Chao---cold slimy vegetables. But the meat was respectable. Other great features were broken Wi-fi, cold showers, and debris not Cleaned from the pools. Read moreGenuine Hotels.com guest review
"Nice hotel, but lots of construction going on"
Fabulous hotel staff, beautiful hotel but lots of construction was disappointing. Adult only section was perfect but had to walk alot, trolley was rarely seen or found to go to beach & other parts of hotelGenuine Expedia guest review
"Great hotel but needs some improvement"
We did the "adults only" for our honeymoone. Don't be fooled, there are kids everywhere. The adults only sections is a small area set back from everything else. Far from beach. No ocean views. Took about 7 minutes to walk from lobby to beach. Oh, and worst part of the hotel by far was that we were told to meet the following morning after our arrival […] so that we could go on a tour of the resort. It did not seem like an option. SAY NO!!! It was a complete lie and we were stuck in a 3 hour sales pitch to get us to buy a time share type package. Not what the hotel should be putting any guests through when arriving let alone honeymooners. Also, dinners were awesome. Brazilian, Asain, Mexican, and French were the best. There were no options for breakfast and lunch other than buffets.. This gets old. They have an awesome bagel sandwich menu at the shack on the beach but it's only available for dinner, would have been great as a lunch option. Read moreGenuine Expedia guest review
"Fun fun fun"
I just returned on October 4, 2014 and had a blast at this hotel. There is so much to do we never left. The adult side with the swim up bar was the best time we had compared to previous vacations. The food was not as good and could be improved but hey it's Mexico.Genuine Expedia guest review
"Great for the price"
We walked into the room and at first thought, "this is it?" After a the first 2 days we got use to it. There is a strange smell in each of these rooms that stains your clothes for a while after you get home. We washed out clothes multiple times and the smell does not go away. I would recommend hanging the clothes for overnight before washing them.Genuine Expedia guest review
We had an amazing time and loved the hotel. Luis at the pool bar made our experience a lot of fun!Genuine Expedia guest review
The food was really good but not great. Other than that it was amazingGenuine Expedia guest review
Overall a wonderful trip. Room was spacious, staff helpful and the beach was phenomenal. Lots of great activities available and plenty of poolside or beach front places to lounge. Great yoga instructor and fun classes (Zumba , volleyball ) on the beach. Only negatives lighting in bathroom very dim and beds somewhat hard. If you like animals, they have […] some rescue cats that live on the grounds and donkeys and iguanas on their walk of health. If you don't like the heat and humidity, it may be uncomfortable in some of the restaurants as they're not air conditioned. The adult section is a good walk from the beach but trams are available, running every 10 minutes or so. All said, we look forward to going back. Read moreGenuine Expedia guest review
"Good food with awesome beach"
The amazing beach and good food makes this the best all-inclusive we have stayed at thus far. While the adults only section is almost identical to Grand Sunset Princess, Sandos Playacar has done away with the reservation system for the a la cartes, as well as the dress code, which takes this resort to the top of the class, in this price bracket. Same […] terrible drink mixers as all the other resorts, though. Other than having very dim lighting in the bathroom, the room was identical to the Grand Sunset Princess junior suite. Recommend second floor due to mold and bug issues in all tropical climates. Recommend not too close to front lobby unless you like listening to the trash/recycling being picked up every morning at 6 a.m. Recommend select club so you can eat at the breakfast bar adjacent to the adult only section. Recommend steakhouse, Asiana and Mediterranean. Not the Brazilian. French was good. We probably did not order the right thing. If you are used to USDA grain-fed beef, you are not going to get what you are expecting when dining out of the country or on a cruise ship. Not this resort's fault. All the buffets were good and there is something for everyone. Really liked that this resort had lots of vegetables. I found that lacking at others We got around okay with our limited Spanglish on all four of our trips but I do recommend that you at least learn a few phrases to greet folks in Spanish as that is just common courtesy when visiting a foreign country. Read moreGenuine Expedia guest review
"Playa Del Carmen"
Clean, friendly staff, lots of food choices & close too many activities.Genuine Expedia guest review
"Nice hotel, not great food"
Beach its beautiful but the food on the snack bars its really bad just burgers and hotdogs, no fruit, or good drinks everything tasted artificial different from other hotels. For me the beach and the food is critical so its a 50-50.Genuine Expedia guest review
"Great Beach with Good All-Inclusive"
The beach from the resort is amazing, it is the last resort and has access to all of the beach fronting the jungle covered land next to the resort. There is also a man made reef right off the beach that is fun and easy to snorkel, plenty of fish would be great with kids. The resort is nice nothing over the top but very nice. The staff is awesome and […] welcoming. The al a cart restaurants very from good to great and the buffet is nice for a buffet. The location is great you can ride into town on a bike in about 10 minutes, highly recommend doing as the tours booked in town are the same as the hotels sells but less than half of the cost for most. Read moreGenuine Expedia guest review
Hotel was excellent. Facilities were very clean and comfortable. All inclusive truly included everything like stocked in room bar, room service and all food and drinks. Adults only feature was great including separate pool, swim up bar and great staff.Genuine Expedia guest review
"Great Beach Bad Service"
My husband and I came here for our 5 wedding anniversary. This is our only alone time all year and we cherish it very much. Unfortunately this hotel really put a damper on that. Here are the major points that that we found issues while staying here: -Mold in vents - Rocks and tile broken all around spa pool area -Scaffolding was up during a paint […] repair with no workers around came crashing down right next to us. -Musty smell in rooms - The rooms near beach should all be redone, paint peeling, broken tv (that was NEVER fixed after 5 calls), etc -Horrible and I mean Horrible front desk service -Bad room service -Nearly Impossible to get beach/pools towels (had to put name on list and I guess you were charged if not returned that day) -Bad mixed drinks (only drink the beer) -No wait staff at beach Service Our first room in the Adult area face a wall. Like a wall 5 feet from you, we could not see anything else at all. And the adult section is the farest area to the beach. So far infact you need to take a golf cart or the shuttle van to get to it. We called and asked of we could change rooms and they said there was something available closer to the beach the next day. We called the front desk the next morning and confirmed our room change. We had a spa appointment that morning and we asked the front desk of we should pack and move now or after our appointment around noon. She said noon would be fine. So at noon we go with our bags to the front desk and are told Read moreGenuine Expedia guest review
"Relaxing but fun trip"
Overall my expierence at this hotel was great! The staff was amazing! They were so friendly from the moment we walked in to when we left. The rooms were clean and the service was great. The beach was beautiful and the pools were very big. It was a hike to get to the main part of the hotel and the beaches but I didn't mind the walk at all. It was nice […] and there was always little trollies to pick u up if u didn't want to walk. The only thing I didn't love was the food. Some restaurants took 45 min to an hour to bring out soup or your meal. The food didn't taste amazing. The only time I was truly satisfied with the food was at breakfast. The excursions availible at the hotel are soooo worth doing. It's a bunch of different things for a good price. Overall I would recommend this place to other people. If u have any issues with the staff it's probably because your annoying and require way too much and aren't friendly. Read moreGenuine Hotels.com guest review
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