All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights herePaseo Xaman-ha Lote 1, Mza 1 Fracc. Playacar, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 253 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.1
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5.0 / 5Outstanding
"Highly recommend!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice and clean. Friendly staff. Delicious food. Above and beyond my expectations.
Genuine Expedia guest review
Other trip Feb 23, 2015
Cathy
US
5.0 / 5Outstanding
"Very nice all inclusive."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This all-inclusive property, beach and staff were wonderful. Stayed in adults only section. The food was good to very good. Especially nice is the Gourmet French all adult restaurant. Room was clean and large. Beach is great with no rocks. Do not be afraid to book this resort. Check in was easy and no pressure from time-share sales. We will go back. This was our fourth trip to area. Happy with this choice. Even though this is all-inclusive, tip generously. The staff is helpful, polite, friendly and they work hard to please everyone...even those cleaning your room.
Genuine Expedia guest review
Other trip Feb 21, 2015
Jerry
US
1.0 / 5Poor
"Not what I expected"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The stay at this hotel was a nightmare. The rooms were dirty. The staff had gotten the room and arrangements wrong. Staff when serving food was picking their nose. When brought up to their attention they didn't care. Food was awful, cold all the time. Ruined my vacation. I will not go back or recommend.
Genuine Expedia guest review
Other trip Feb 21, 2015
horrible
US
4.0 / 5Excellent
"Nice resort, secluded."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice resort, clean. Food could be better, best food was the snacks by the pool. Drinks were great. Wish the adult section was closer to beach.
Genuine Expedia guest review
Other trip Feb 8, 2015
Cindy
US
4.0 / 5Excellent
"Nice resort that cares about pets and animals"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We have arrived at the resort around 2:00 AM. Check-in took quite long time, it looked like they were not really ready for our arrival however our accommodation got upgraded to the hacienda room (we were supposed to stay in adults only section (select club)). We stayed at the resort for one week (Jan 24-31) and had a really good time there. Facilities are nice, a lot of a la carte restaurants with excellent food (especially French Restaurant), good entertainment (we really liked the Latin Band). We like walking so the distance to the beach from adults only or haciendas sections did not really bother us. Staff for most part is friendly and helpful and rooms are clean. What I really like about the resort is the fact that they have some sort of feeding program for cats-I am a pet lover and I can really appreciate it. They also have 2 very cute donkeys. This is a very first time we stayed at the resort that cares about pets and animals To bad they do not have similar program for dogs, there are four dogs coming to the adults only section ( 2 adults and 2 puppies) which are being fed by some patrons (I was feeding them entire week). The adult dogs look like they have a tough life and I feel very, very sorry for them. I have discussed it with some of staff there and apparently they are thinking of having a similar program for dogs (they could use some medical attention as well), which would be great and I'm sure a lot of people will appreciate it. I would come back to Sandos.
Genuine Expedia guest review
Other trip Feb 2, 2015
BK
US
3.0 / 5Good
"Need More chairs at the beach"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good food and staff.. Needs more entertainment for everyone at night.
Genuine Expedia guest review
Other trip Feb 1, 2015
Big A
US
3.0 / 5Good
"Nice Hotel with good food"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Good food, entertainment , margaritas, smoothies, and crapes. Loved the adult section away from everything and my favorite ADULT Break fast.
Genuine Expedia guest review
Other trip Feb 1, 2015
Mayra
US
4.0 / 5Excellent
"go here if it's a competitive price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I recmoment this hotel if you are looking for a nice room, nice beach, and friendly staff with good service at a reasonable price. I'd say we got a 4 star hotel, with no major weaknesses, at a very competitive 4 star price. Hotel was more family oriented, but did have an adult only pool and beach area, which were lightly occupied when we were there. If you aren't looking to have top notch entertainment (but do want some shows), and are ok with good (not excellent) food, you'll prob be happy with what you get for the money here. Adult only rooms are a long walk to the beach/everything else, but close to adult only pool. Our visit was mid Jan 2015.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
"Sandos Playacar Beach Resort & Spa - Adults only"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
My girlfriend and I stayed in the Adult section of the resort. Having the a quiet pool and relaxing area was very pleasing. The section on the beach for the Adult only area was nice as well. Drinks were easy to get on the beach and at the swim up bar. The only thing that was awful about this resort was the buffet food places. Food was below average. Only good places to eat at the resort was the FRENCH and BRAZLIAN restaurant (They actually take your order and cook It). Everything else was just disgusting (If you have a sensitive stomach, stay away). We barely at breakfast and lunch. Make your reservations early on your trip so you have a spot to eat dinner at either of those places. The adult section is about a 10 min walk to the beach but wasn't that bad. If you're lucky, you'll be able to get on the golf cart for a ride. Room was very nice and the floors were slick but just have dry feet and you'll be fine. The beds weren't that comfy. The cabana's by the adult pool were more comfy than our bed. (It shouldn't be that way) But you should be able to adjust to the bed just fine. If you want healthy good food, this resort isn't your choice. Other than that, I would suggest this place.
Genuine Expedia guest review
Other trip Jan 27, 2015
Ryan
US
1.0 / 5Poor
"Worse place I've ever been"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Can not even begin to start. Had problems since day 1 with our room. Nothing worked, changed rooms and still had lots of issues. food was horrible, wine was awful unless you paid more. Beds were hard and sheets always felt damp. Sorry but I will not be coming back to this all inclusive.
Genuine Expedia guest review
Other trip Jan 24, 2015
carla
US
4.0 / 5Excellent
"Great Hotel and professional management"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I spent lat week at this hotel with my family. We had a very good time. I am very much impressed with the staff. They are very friendly and highly professional.
Genuine Expedia guest review
Other trip Jan 11, 2015
Mohamed
US
1.0 / 5Poor
"We moved hotels after we saw the room"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This is by no means a 4.1 star hotel, I would say 2 star at best.
Genuine Expedia guest review
Other trip Jan 7, 2015
Dave
US
4.0 / 5Excellent
"Good for the $"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed in adults only section...great pool, but a long walk to and from the beach, bring comfy shoes (you'll be waiting for shuttles)...restaurants are all "good", but we enjoyed the Italian one the most. Service and staff very friendly. Beach is fantastic, Sandos is the last property in Playacar which makes it feel more private...took two days of kitesurfing lessons directly adjacent to the property, was a great experience, highly recommend doing here if you've ever considered trying the sport. Snorkeling was not good near the property (water cloudy). Can walk to town or take a $10 cab.
Genuine Expedia guest review
Other trip Jan 4, 2015
Dennis
US
2.0 / 5Fair
"Maybe a 2 Star At Best!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
First, the overall property is the oldest Sandos property...needs updating yet we were advised funds to updated where directed to Cabo property due to hurricane. Not much adult only besides pool...beach was not monitored thus had kids and other guests taking up chairs.... one restaurant for adults only and only served breakfast...shower leaked into toilet area...elevator to our floor/room was out of service ...several bulbs out in room...sliding glass door handle broken...maids would knock on the door and if you didn't respond, they would call room and hang up upon answering...the Spa has tons of tile missing around hot tub area and steam room...golf cart that was suppose to be available to take to main meeting area was only running one night...and on and on.....for the money, chose another place to stay....there is plenty that are better than this property!!!! Plus noticed several young adults that were in the eating areas with wrist bands that were tapped on....they weren't staying at the property!!!!!
Genuine Expedia guest review
Other trip Jan 4, 2015
JP
US
2.0 / 5Fair
"Nice resort, terrible food and drink quality"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Resort is nice, however food and drinks are not worth this location. Will never stay at this resort again.
Genuine Expedia guest review
Other trip Jan 2, 2015
single traveler
US
4.0 / 5Excellent
"good Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel and friendly staff right of the bat. Check in was busy and long but expected. Restuarants was good for an all inclusive and pool and beach area was great. Stayed in adults only section. Far from beach but don't mind the walk and pool area was good too.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Lots to do"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I loved the layout of this hotel. We enjoyed the walk from the adults-only section to the beach. The food was great. I don't eat gluten but found plenty of fresh foods to enjoy. The beach had a large stretch without any hotels nearby - great for a nice quiet stroll. We did sit through the timeshare lecture. It was over in 2 hours and we got some free massages out of the deal. Only one restaurant required reservations and it was just OK. We ate dinner in a different place for all 7 nights we were there. Rooms smelled musky and our maid picked up our towels off the floor, refolded them, and put them back on the rack which was gross. We had a large water dispenser in our room so no worries about drinking bad water. We would go back, and bring our kids too!
Genuine Expedia guest review
Other trip Dec 29, 2014
Mike
US
4.0 / 5Excellent
"Good first experience with all inclusive"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed on the adults only side. As adults we still had fun but at times it provided the needed relaxing environment that a family resort sometimes can't provide. It was great to have our own pool, designated restaurants, and adults only lounge. The room although clean, well decorated and comfortable did need some small improvements. For instance the floors were very slick in the bathroom and throughout the room, if they were to get we it could result in a fall. To remedy that we put down towels around the bed and left them on the bathroom floor. Also the shower had no shelf or storage for personal affects, everything had to be placed on the floor. I use loofah gloves and felt that placing them on the floor wasn't sanitary(even though the floors were clean). The hotel is pretty, and located within an aesthetically pleasing neighborhood. The food was above average, I think I enjoyed the buffets more than the al a carte restaurants. Although the meal at the Mexican a la carte place was really great, I had a very tender and tasty pork dish.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
3.0 / 5Good
"Great beach but rooms are aging"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This was my 2nd stay at this hotel. They are working on the grounds everywhere doing a major upgrade to the property. The down side was that they put us in a room that was in need of up dating and repair. Two of the rooms next to ours were completely gutted and being painted during our stay and there was someone working on the room above ours as well. Food was good. Drinks are watered down unless you get them from the premium bar. Overall I would go back the beach is unbeatable.
Genuine Expedia guest review
Other trip Dec 27, 2014
mike
US
5.0 / 5Outstanding
"walk to beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Being in adult section, it was a hike to the beach, but well worth it. Staff was exceptionally friendly and helpful. Food was delicious, room was lovely. Cleaning staff was adequate but not exceptional although the room was always clean. Restaurants were great. Would definitely come back and recommend it to others.
Genuine Expedia guest review
Other trip Dec 26, 2014
M
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
no pool hot tub. It wasn't working at least 3 days before we arrived & still not working when we left. The bathroom was leaking when it rained. Rooms smelled damp & musty.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Rooms on first floor all stink, had to change the room twice. Staff not very friendly, and speak only little English. Food not the greatest either, just mediocre. The beach was amazing, best so far. Many activities available, fun place.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"OK hotel, but we wont be back."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I will start with the good. The property is beautiful, well maintained and our room was spacious and very nice. The pool areas were great and the beach was awesome! The staff was very friendly, helpful and the service was mostly exellent. Also the location of the resort is perfect for excursions to cozumel, ruins, etc. Now the not so good. The adults only section is an almost a 10 minute walk to the beach. The property is long and narrow and the adult section is the farthest from the beach. The upgraded bars with better liquor close at 10 and the upgraded liquor is low end American liquor(Absolute, Bacardi). The entertainment staff was very active but all the night entertainment was terrible. To be fair this is true of most all inclusive resorts though. The WIFI is VERY spotty and unreliable. Now the just plain terrible. The simple truth is this...the food is the worst we've ever had! The 1st night we tried a buffet (italian) and it was inedible. No way around it. The 2nd night we tried a a la carte restaurant (french) and it was barely edible. The 3rd night we tried a different restaurant (steakhouse)and I got food poisoning! This was our 8th stay at all inclusive resorts including melia, riu, omni, and viva wyndham so we never have huge expectations for the food but this was BY FAR the worst! Breakfast was bad but you can find something and there are several places to get a casual lunch (burgers/hotdogs). Lots of food choices, just no good ones!
Genuine Expedia guest review
Other trip Dec 22, 2014
WaiMan
US
5.0 / 5Outstanding
"Nice place. Stayed for a week dec 13 to 20."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed in adult only area. Kind of far walk to beach and long wait for cart ride. Adult pool whirlpool not working entire stay. Friendly staff and better food than grand palladium Maya riviera. Expect long waits for restaurants. Overall nice place, would go back again!
Genuine Expedia guest review
Other trip Dec 21, 2014
Bryan
US
5.0 / 5Outstanding
"It Checked All the Boxes and Delivered!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our first time all inclusive. We really didn't know what to expect. We spent two weeks in the Adult Select section because it had everything we wanted -- beautiful beach, premium alcohol, WiFi, unlimited ala carte, adult only areas and good value. We had no complaints. We would definitely go back. Two cautions. One the buffet food is plentiful but not very interesting but there is always something to satisfy everyone. Make good use of the ala carte or take a 35 minute walk on the beach into the city and eat there. We didn't eat in town but it was an option if we got bored enough. And second caution is the adult area is an easy, flat 10-12 minute walk to the beach. Walk to the beach, walk back, walk back for dinner and entertainment, walk back. And dont forget something or you'll have to walk back again. That does get old after awhile. There is a cart that goes back and forth all day. It goes about every 15 minutes. The resort is beautiful. The grounds are immaculate. The employees are incredibly hard working. I originally was not pleased about people saying to bring some money for tips but the employees work so hard we happily got more money to give for tips. The beach is wonderful soft sand (no water shoes needed) and shallow water. Great for all ages. The land next to the resort is wild beach with a nice little lagoon and man made barrier that has a few fish to snorkel (angel fish, Sgt major, jacks, tangs etc). For real snorkeling you'll have to do an excursion
Genuine Expedia guest review
Other trip Dec 18, 2014
Bill
US
4.0 / 5Excellent
"Nice hotel , big resort"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very clean and well maintained resort. Staff is excellent. Lot of construction going on during our stay which took away from the vacation at times. Did not care for food at some restaurants , was very bland. Other restaurants were very good though. Did not like children running all over the adult's only bars at night and the unenforced dress codes at some restaurant's ruined the experience. We enjoyed the adult's only section on the beach, was nice and quiet to just relax in the sun and read.
Genuine Expedia guest review
Other trip Dec 17, 2014
Sophie
US
4.0 / 5Excellent
"Nice consortium right on the beach, many activitie"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Warm reception. Nice services. Spacious room. Different activities including Disco, public entertainment in the evening, theater, coffee shop, gym and yoga on the beach...Pools with live band, barbecue on pool side. Zoo. Library. Spa & Sauna. Walkways. Different buffets & restaurants with different menus.
Genuine Expedia guest review
Other trip Dec 16, 2014
chanh
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Overall good experience. Highly recommended for families.
Genuine Expedia guest review
Other trip Dec 14, 2014
A Traveler
US
2.0 / 5Fair
"Need extreme TLC"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I would not recommend this Resort to anyone looking to spend a relaxing vacation withought having activities outside the hotel. Our room had a very bad smell of mold and moist. The mirrors were filled of rust making it difficult to get ready. The service was decent and they had a small golf car picking people up to take us around the resort BUT the only problem was that they were never around. We stayed 5 days and out of the 5days we only road on it once because they would take over 20minutes to pass by the stopping points. So we had to basically walk about 10min to get to the restaurants. Overall I would say my experience was ok being that for the most part I was out of the resort doing other activities.
Genuine Expedia guest review
Other trip Dec 9, 2014
gigi
US
5.0 / 5Outstanding
"Staff was great and friendly. The beach was awesom"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very relaxing time staff was very friendly there was more than enough to keep us enertained the rooms were clean
Genuine Expedia guest review
Other trip Dec 7, 2014
A Traveler
US
4.0 / 5Excellent
"Friendly staff and beautiful beach."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
From check in to check out the staff was amazing. Hotel has beautiful grounds and the beach is as good as they come. Max the bartender at the sports bar was incredible, fast and made an amazing drink. Food was decent and had lots of options. Lunch at the adult pool and beach could use some variety. Room was a little musty smelling but was tolerable. House keepers did a great job with cleaning. Gym was great and spa looked nice however we did not use the spa. Nightly entertainment was marginal. The resort is very large so the beach is a bit of a hike from the adults section. Not a huge problem if you don't mind walking. The adult pool area was peaceful and relaxing with plenty of chairs to use. The adults only breakfast buffet was also nice and convenient. Overall it was a great stay and would definitely look to Sandos again for another stay.
Genuine Expedia guest review
Other trip Dec 7, 2014
Tim
US
5.0 / 5Outstanding
"Had a great time!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was close to the beach and had several pools and options for dining. Staff was very friendly (especially the bartenders)! We were offered a snorkel tour that we probably wouldn't do again but really enjoyed our time at the resort.
Genuine Expedia guest review
Other trip Dec 4, 2014
Richelle
US
3.0 / 5Good
"Nice Hotel but too large"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The beach and most restaurants was extremely far from the adults only end of the resort. If you have children and would be staying in the regular part of the hotel this resort would be much more accommodating. There was also construction going on in the main part of the resort that wasn't published on the website.
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, get a room close to beach however."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was nice, its a very large compound, area-wise. We initially were in the 9,000 series rooms, which include a jacuzzi, but these rooms are roughly a 7-8 minute walk from beach (a nice walk, but not ideal). Do what you have to get a room near the beach, it is well worth it. All restaurants and bars and night activities are near beach (save for 2 restaurants that are in main lobby near the 9,000 series rooms, but it is better to walk the 7-8 minutes to those restaurants at night then to walk the 7-8m from room to beach each day). Place was great outside of room proximity to beach, good food, very friendly staff, great entertainment (shows), huge open concept but very well contained within confines. Nice restaurants with good food. Beach was huge, water was clear. Very nice place. Doesn't have the intimate feel of a smaller all-inclusive, which was different for us, but we actually ended up liking that aspect (you may not meet/see the same people each day, which is not a bad thing). And the hotel is a $7 cab ride from the city's market which has both local and regional shopping, a good way to spend an afternoon. Hotel was very nice though, would not hesitate to give it a try.
Genuine Expedia guest review
Other trip Nov 24, 2014
rs
US
3.0 / 5Good
"Fair for the price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The beach & the adults only pool is gorgeous, but you do have to get up early if you want to reserve a chair. It is a long walk to the beach from the adults only rooms, but there is a shuttle. The rooms are a bit musty & could use some updating. The food is only fair, not great by any means. Breakfast buffet was the best selection & the Asian & Mexican restaurants were better than the others. Overall, fair accommodations for the price we paid.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Experience!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had an amazing time! Great food, great drinks, and lovely beach. The staff was friendly and accommodating, and seemed to really care about our experience. The beach atmosphere and service was fantastic, as was the pool. I would definitely come again. The only drawback was that they asked if we would attend a sales presentation for their subscription program, and we agreed. However, we told them we had 90 minutes and the presentation ate up 3 hours of our first day there! We ended up regretting the decision to participate in it.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall fantastic, excellent location, staff was wonderful.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice beach. Good food."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
First off all , be aware off extra charges. Especially then you order the drinks. We were charged for the bottle of local wine at the end of thee dinner. No explanation : how all inclusive works. At the end, person in charge of the restaurant, Gabriel, asked us to write the letter of the explanation and promised to dismiss the charges, but he didn't. We were charged during the check out anyway. Don't believe in anything staff tells you. The worst happened during the end. We checked out from the room and left our luggage at the door with security receiving receipt for it. Just an hour later , then the shuttle bus arrived and we were ready to leave, staff couldn't find our suitcase. IT WAS GONE !!! nobody apologized for it. The reception area sad they are not responsible for it. Our trip was ruined!
Genuine Expedia guest review
Other trip Nov 19, 2014
renee
US
4.0 / 5Excellent
"Nice resort, friendly staff!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed for 7 days. Weather was great, staff was super friendly, and our room location to the Adults Only pool and bar was excellent!
Genuine Expedia guest review
Other trip Nov 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Second time here, second time we liked it..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
As last time, we enjoyed this time, only this time was twice more fun since we invited friends to join us here...and they did. Very nice beach. We stayed at the adult section and there is nothing here I can complain about. Oh, you got quite a walk to the beach and it is good because you need some workout after the buffet and drinking :-)
Genuine Expedia guest review
Other trip Nov 18, 2014
Constantin
US
5.0 / 5Outstanding
"Great honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We just got back from our honeymoon. We were there from Tuesday night through Sunday morning. It was an amazing experience even though it rained most of the time we were there. The staff were all amazing. The only annoying part was the lady working at the photoshop she kind of gave us attitude and was very unpleasant. However, I couldn't base our experience just on her because the other 99% of the staff were extremely awesome and fun to be around. The night staff At bagel beach were the best!!! Loved our experience so much we're already planning an August trip :)
Genuine Expedia guest review
Other trip Oct 27, 2014
rocio
US
3.0 / 5Good
"Nice hotel but a walk to the beach not convenient."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were in search of an adult only resort and dissappointed to find out that it's both family and adult only resort. the expedia website did not clarify that it's both.
Genuine Expedia guest review
Other trip Oct 23, 2014
A Traveler
US
5.0 / 5Outstanding
"A wonderful place for a vacation."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
wonderful, caring staff. Very clean and well kept. Lots to do and the restaurants were fabulous. Great service and wonderful food. We relaxed, we ate and drank and had an overall wonderful vacation!
Genuine Expedia guest review
Other trip Oct 20, 2014
Marie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel with a lot of amenities and nice beach club. Food is not so good.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
2.0 / 5Fair
"Extremely poor service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our stay was supposed to be great, but hotel service was not good at all. We had not only one but several problems with hotel staff. Room service was terrible, they sent us different food than what we have ordered twice. During our stay a drunk guy touch one of our girlfriend and security didn't do anything at all, in fact hotel manager yelled us and was disrespectful to my wife. Restaurants were not prepared for big groups (we were 11), so we had several problems when asking for a table. Overall hotel has good facilities, but they do not have some basics such as 24 hour snack bar or good transportation inside the hotel (we had a 10 minute walk to the beach). What else can I say, we had a great time with our group but it was overshadowed by the poor service.
Genuine Hotels.com guest review
7 night trip with friends Oct 11, 2014
Juan Carlos
US
1.0 / 5Poor
"High School Hot lunch food; lumpy beds"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
An all-inclusive resort presumably is for those staying mostly on-site, eating most meals at the various restaurants in the resort. Our food was served cold, and nothing seemed to be spiced or cooked with any kind of care. Room service selection was limited to snack food only, again served cold. We had Mahi Szechuan at the Asian place, it tastes like last week's catch laid out to rot in the sun---also served cold. The "Brazilian Steakhouse" was more like a high school cafeteria than Fogo de Chao---cold slimy vegetables. But the meat was respectable. Other great features were broken Wi-fi, cold showers, and debris not Cleaned from the pools.
Genuine Hotels.com guest review
5 night trip with friends Oct 6, 2014
Scott
US
5.0 / 5Outstanding
"Nice hotel, but lots of construction going on"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Fabulous hotel staff, beautiful hotel but lots of construction was disappointing. Adult only section was perfect but had to walk alot, trolley was rarely seen or found to go to beach & other parts of hotel
Genuine Expedia guest review
Other trip Oct 12, 2014
Heidi
US
3.0 / 5Good
"Great hotel but needs some improvement"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We did the "adults only" for our honeymoone. Don't be fooled, there are kids everywhere. The adults only sections is a small area set back from everything else. Far from beach. No ocean views. Took about 7 minutes to walk from lobby to beach. Oh, and worst part of the hotel by far was that we were told to meet the following morning after our arrival so that we could go on a tour of the resort. It did not seem like an option. SAY NO!!! It was a complete lie and we were stuck in a 3 hour sales pitch to get us to buy a time share type package. Not what the hotel should be putting any guests through when arriving let alone honeymooners. Also, dinners were awesome. Brazilian, Asain, Mexican, and French were the best. There were no options for breakfast and lunch other than buffets.. This gets old. They have an awesome bagel sandwich menu at the shack on the beach but it's only available for dinner, would have been great as a lunch option.
Genuine Expedia guest review
Other trip Oct 5, 2014
mrs. k
US
5.0 / 5Outstanding
"Fun fun fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I just returned on October 4, 2014 and had a blast at this hotel. There is so much to do we never left. The adult side with the swim up bar was the best time we had compared to previous vacations. The food was not as good and could be improved but hey it's Mexico.
Genuine Expedia guest review
Other trip Oct 5, 2014
shannon
US
3.0 / 5Good
"Great for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We walked into the room and at first thought, "this is it?" After a the first 2 days we got use to it. There is a strange smell in each of these rooms that stains your clothes for a while after you get home. We washed out clothes multiple times and the smell does not go away. I would recommend hanging the clothes for overnight before washing them.
Genuine Expedia guest review
Other trip Sep 29, 2014
Rick
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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