"Extremely poor service"
Our stay was supposed to be great, but hotel service was not good at all. We had not only one but several problems with hotel staff. Room service was terrible, they sent us different food than what we have ordered twice. During our stay a drunk guy touch one of our girlfriend and security didn't do anything at all, in fact hotel manager yelled us and […] was disrespectful to my wife. Restaurants were not prepared for big groups (we were 11), so we had several problems when asking for a table. Overall hotel has good facilities, but they do not have some basics such as 24 hour snack bar or good transportation inside the hotel (we had a 10 minute walk to the beach). What else can I say, we had a great time with our group but it was overshadowed by the poor service. Read moreGenuine Hotels.com guest review
"High School Hot lunch food; lumpy beds"
An all-inclusive resort presumably is for those staying mostly on-site, eating most meals at the various restaurants in the resort. Our food was served cold, and nothing seemed to be spiced or cooked with any kind of care. Room service selection was limited to snack food only, again served cold. We had Mahi Szechuan at the Asian place, it tastes like […] last week's catch laid out to rot in the sun---also served cold. The "Brazilian Steakhouse" was more like a high school cafeteria than Fogo de Chao---cold slimy vegetables. But the meat was respectable. Other great features were broken Wi-fi, cold showers, and debris not Cleaned from the pools. Read moreGenuine Hotels.com guest review
"Playa Del Carmen"
Clean, friendly staff, lots of food choices & close too many activities.Genuine Expedia guest review
"Nice hotel, not great food"
Beach its beautiful but the food on the snack bars its really bad just burgers and hotdogs, no fruit, or good drinks everything tasted artificial different from other hotels. For me the beach and the food is critical so its a 50-50.Genuine Expedia guest review
"Great Beach with Good All-Inclusive"
The beach from the resort is amazing, it is the last resort and has access to all of the beach fronting the jungle covered land next to the resort. There is also a man made reef right off the beach that is fun and easy to snorkel, plenty of fish would be great with kids. The resort is nice nothing over the top but very nice. The staff is awesome and […] welcoming. The al a cart restaurants very from good to great and the buffet is nice for a buffet. The location is great you can ride into town on a bike in about 10 minutes, highly recommend doing as the tours booked in town are the same as the hotels sells but less than half of the cost for most. Read moreGenuine Expedia guest review
Hotel was excellent. Facilities were very clean and comfortable. All inclusive truly included everything like stocked in room bar, room service and all food and drinks. Adults only feature was great including separate pool, swim up bar and great staff.Genuine Expedia guest review
"Great Beach Bad Service"
My husband and I came here for our 5 wedding anniversary. This is our only alone time all year and we cherish it very much. Unfortunately this hotel really put a damper on that. Here are the major points that that we found issues while staying here: -Mold in vents - Rocks and tile broken all around spa pool area -Scaffolding was up during a paint […] repair with no workers around came crashing down right next to us. -Musty smell in rooms - The rooms near beach should all be redone, paint peeling, broken tv (that was NEVER fixed after 5 calls), etc -Horrible and I mean Horrible front desk service -Bad room service -Nearly Impossible to get beach/pools towels (had to put name on list and I guess you were charged if not returned that day) -Bad mixed drinks (only drink the beer) -No wait staff at beach Service Our first room in the Adult area face a wall. Like a wall 5 feet from you, we could not see anything else at all. And the adult section is the farest area to the beach. So far infact you need to take a golf cart or the shuttle van to get to it. We called and asked of we could change rooms and they said there was something available closer to the beach the next day. We called the front desk the next morning and confirmed our room change. We had a spa appointment that morning and we asked the front desk of we should pack and move now or after our appointment around noon. She said noon would be fine. So at noon we go with our bags to the front desk and are told Read moreGenuine Expedia guest review
"Relaxing but fun trip"
Overall my expierence at this hotel was great! The staff was amazing! They were so friendly from the moment we walked in to when we left. The rooms were clean and the service was great. The beach was beautiful and the pools were very big. It was a hike to get to the main part of the hotel and the beaches but I didn't mind the walk at all. It was nice […] and there was always little trollies to pick u up if u didn't want to walk. The only thing I didn't love was the food. Some restaurants took 45 min to an hour to bring out soup or your meal. The food didn't taste amazing. The only time I was truly satisfied with the food was at breakfast. The excursions availible at the hotel are soooo worth doing. It's a bunch of different things for a good price. Overall I would recommend this place to other people. If u have any issues with the staff it's probably because your annoying and require way too much and aren't friendly. Read moreGenuine Hotels.com guest review
My boyfriend and I stayed at Sandos in early August 2014 for a week and we have only positive things to say! We stayed in the Adults Only section and it was well worth it. The room was spacious and clean and we had a nice view of the adults only pool. As others have mentioned, the bed wasn’t the most comfortable but it worked. This section is the furthest […] from the beach, about 10 mins walking but with all the eating and drinking, it’s good to get in a little exercise. Adults only pool was great, shout out to Luis! The benefits that came along with our adults only package were awesome including an adults only breakfast, access to the aqua therapy pool at the spa and the Premium Bars at the Meeting Point and the lobby – our favorite “extra” as we could get better liquor and small eats – shout out to the bartenders there. We ate at all of the a la carte restaurants which were made possible by Daniela – I emailed her a week before and when we arrived, she had everything all set up for us, thanks so much! Great service at all especially Cordeirro at Riveira Maya and Alberto at Le Gourmet. The beach was my main focus when planning this trip and it did not disappoint – beautiful, big with gorgeous water! We spent all our time in the adults only section of the beach and cocktail server Yasmin was nothing short of wonderful. Overall, our stay was fantastic. For the price, you’re not getting a luxurious resort but you are getting superior service! All the staff - very friendly, EXTREME Read moreGenuine Expedia guest review
"Sandos Playa Car"
The bedding may be the most unconfortable I have ever slept on. The food for an all inclusive was horrible. I usually stay at all inclusives and this food other than fruit was not acceptable.Genuine Expedia guest review
Great hotel many amenities had a lot of fun and never ran out of stuff to do only downside was some of the food for room service was coldGenuine Expedia guest review
I was looking more for an adult vacation and when I booked here (advertised as an all-inclusive adults only), I didn't realize that this was a minute part of the entire huge resort. While it may be great for a family, I would not recommend it for a romantic, adults only trip. As soon as you leave the adults only building and pool area, there are an […] extraordinary number of kids everywhere. Activities were catered to families. Read moreGenuine Expedia guest review
"Great for families not for adults only"
Arrived at hotel was told we had a complimentary pkg waiting at lobby. It was solicitation for time share I didn't appreciate the 30 min I lost trying to explain I'm not buying a time share. I'm 40 years old if I want a time share I'll ask needless to say I was annoyed.Genuine Expedia guest review
Stay was pleasant. Stayed in adult section which is far from the beach. Room smelled musty. Sheets always felt damp and matress is hard.Genuine Expedia guest review
"Very accommodating and friendly staff!"
The staff where amazing and very helpful. The property is beautiful. The adults only section is the way to go. Plenty of delicious food options and no skimping on the adult beverages. If you stay in the adults only section, you have access to the premium liquor and restaurants. Will definitely stay again.Genuine Expedia guest review
"Very big resort."
Hotel was 10 minute walk from beach. Morning and evening was a beautiful time to walk, during the day very hot.Employees that provide cleaning do a wonderful job! Resort was spotless! Room was fine mattress and pillows very hard! Room towels very screchy! Food very good , service wonderful, we saw only smile to all employees faces! Was amazing!Genuine Expedia guest review
"The perfect honeymoon spot"
We greatly enjoyed our honeymoon at Sandos. From the location to the hotel staff it was a wonderful experience. We were very greatful that we decided to stay on the adults only side as it was much quieter and the pool was relaxing.Genuine Expedia guest review
"Nice hotel but will rather go to another one"
Room was nice and comfortable the jacuzzi was great nice corner room with 2 balconies room 9274. House keeping did a great job. The buffet food was average. The restaurants need reservation but the food was fantastic in every way. Had to take shuttle to meeting point the beach and other areasGenuine Expedia guest review
The hotel was great and they had the best staff. The dinner food was always amazing. The breakfast food in the adult section was great as well. The only complaint is that good lunch was hard to find and the bed was a little hard, but not worse than most hotels. The entire hotel was impeccably clean. The lack of air conditioning took time to get used […] to, but after the first day we were fine. The entire resort was beautiful. The Michael Jackson evening show was a blast! Read moreGenuine Expedia guest review
"Nice place but be prepare to walk a lot"
The room was a little worn could use some updating , It was very comfortable and kept very clean. We were right next to the adult pool with swim up bar. Very convenient for that pool and most nice restaurant but a long walk to beach and meeting place Room was very quiet until last night when we have a younger group next door that came back at 2am and […] we could hear everything out side. You could hear people in the rooms around you. I think we were very luck that we did not have many people around use. Low occupancy during our stay. restaurants that you make reservation at need to be made as soon as you arrive as the book up fast. The food and service was good and I was very happy to try new types of food. Breakfast and lunch were the buffets which I always founds good food to eat. We would go back and we would take 100 to 150 in dollars for tips as everyone that helped us seemed so grateful for the extra tip. You do not need to tip and they do ask for good reviews of their service in the lobby and I was happy to oblige . We had two rooms my husband and I and the our two daughter We felt very safe and comfortable on the resort and in the town Read moreGenuine Expedia guest review
Nice beach, nice facility,everything was great, a couple of the staff people ( one waitress at Bambola bar , and David driving the carts to take people back to their rooms) need to work on their attention to the customer.Genuine Expedia guest review
"Nice resort for family"
Although I loved the resort, they had a couple things I would change. The resort was half adult only. Our room smelled of mildew due to moisture. The view was not great from the room, which was some vegetation and a wall. We did have a great time. Especially on the adult side, which I would love for it to have been the whole resort.Genuine Expedia guest review
"Beautiful beach close to Riviera Maya attractions"
Spent 4 nights at this all-inclusive at the southern end of Playa del Carmen (in Playacar area) in the Adult only section. Definitely a plus being in the adult only section as a couple even though it was a bit of a walk to the beach. The adult pool was great with plenty of shaded seating and the plus of a swim up bar and quick bites to eat. We did have […] to ask for a different room since we couldn't get into the assigned one. The second room was a better location so worth it. The food was tasty at the buffet restaurants especially the Italian one and the adults only breakfast buffet. The walk through the property was enjoyable but getting from lobby to lobby by van with a/c or taking the golf cart was a plus. The bikes were a nice plus and made it easy to explore the area. Taxi service was efficient and inexpensive from this location. By far the beach was a definite highlight and made even better with drink service and food close by. The staff was very accommodating and can't say we passed an employee without hearing an hola or buenos dias. Read moreGenuine Expedia guest review
"Beautiful beach, great place for a low key vaca"
We recently stayed at this property July 16-20, 2014 in the adults only section in a junior hacienda suite. Overall, our stay was very pleasant and enjoyable. The staff was friendly and helpful. The mojitos were great! It was an excellent place if you wanted a relaxing vacation, but not really a party atmosphere. The entertainment staff tried hard, […] but weren't all that talented. It seemed like everything sort of stopped at dinner time. When you first check in, you will see a Sandos staff member make a beeline for you from the left side of the desk. It will seem like this person is helping expedite the check in process, but actually he/she is going to hit you up to attend a "special welcome breakfast" for a 90 min. presentation to get you to buy a timeshare. We were polite and said we'd think about it. The next morning they started calling our room at 8am asking why we were not there. We said we were not going to attend. Later when we saw the women from check in, she gave us a hard time about not attending and made us talk to her manager who told us she would be getting in trouble because we chose not to attend the time share presentation. I was very offended that a resort employee would use guilt as a tactic. It was a big turn off. My advice is to say no immediately. Read moreGenuine Expedia guest review
"Great affordable all-inclusive"
We stayed at Sandos Playacar for a week and had a wonderful time. We are a couple down for husbands 60th birthday. We booked a Riveria Jr suite in the adults only section with a king bed and jungle view. Huge room, big bathroom,jacuzzi tub. The staff kept everything neat as a pin. We spent most of our time in the adults only part of the resort, we had […] our own breakfast and lunch buffets. We also tried the regular buffets in the family section and a few of the a la carte restaurants. The food was not gourmet, but tasty and a good variety for most folks , much better than the last two cruises we. went on with Celebrity. The resort is huge, so be prepared to walk a lot or take the numerous carts and vans. We never waited more than ten minutes for transportation. Husband has a bum knee so we were thankful for this convenience. We tried out the spa facilities with the huge jacuzzi area and steam and sauna thats open for adults in the resort at no extra charge. We hung out at the swim up bar on several afternoons and enjoyed the great weather. If you are more into the beach they had a fantastic one. Resort is a taxi ride to Playa and 5th ave. We took two off site tours we booked ahead of time online.Staff was friendly and accomodating . This is the last hotel in the Playacar row and one side is nothing but jungle,you are not sandwiched in between two other resorts this was a big plus, lots of birds, wildlife, etc to enjoy. We would return in a heartbeat . Read moreGenuine Expedia guest review
"NOT an ADULTS ONLY resort"
I booked this particular resort because it was an adults only. We arrived and there were kids everywhere.Genuine Expedia guest review
"It was ok, been and seen better"
This hotel is very large and has allot of cool stuff and plenty to do, I think because of its size the service was ok, too many people and too large and way understaffed. Food was ok and drinks were good. Adult area needed to be closer to the beach and the walks from the room to the beach are way too far! Overall I wouldnt stay there again, Ive been […] to better resorts for the same price and way better amenities and service. Was never able to make any calls to my friends rooms because their system was down-which costed me allot of money in long distance calls and texts from my cell phone just to reach them. They would never provide me with 2 room keys, so my wife and I had to make way with one. In the end I would not recommend this place. Read moreGenuine Expedia guest review
"Great place to be!"
Sandos Playacar Beach Resort & Spa-Adults Only 1. Great beach, sand is very soft. 2. Staff is amazing! Very polite and friendly. 3. Bar is amazing even though they don't serve shots 4. Pool in adult section was also fun. 5. Great food! AAA (But make sure to make a reservations for a different restaurants at Meeting Point) 6. Nice entertainment programs! 7. […] Families with little kids would enjoy this place very much so. We loved it there! its best to try to get a room close to the sea! Read moreGenuine Expedia guest review
"It was just ok"
$9 taxi ride from townGenuine Hotels.com guest review
"Not what we expected!"
The staff was not very pleasant, on one night it was 10 mins after closing at the hotel bar. The doors where still open and I asked if I could have a bottle of water. The bartender was extremely rude when I asked than made the statement its just a bottle of water. The Pool staff at the adult pool was the same way, they allowed someone to play there […] Ipod music and it was horrible, but they would let nobody else. Plus no bottle water at the pool, ever. You had to pull teeth just to get a straw at the pool. We vacation at least 3 times a year and I can say this was the worst hotel we have ever stayed at. Read moreGenuine Expedia guest review
"The best place to stay in Playa"
My wife and I had the best time at Sandos. The staff were beyond helpful and friendly! We're already planning another trip back and we've only been back home a day :) It definitely exceeded our expectations.Genuine Expedia guest review
"Stay next door!!!"
Disappointed in this resort. From the 1st sales pitch to the last would not leave you alone about future visit to the resort. Stayed 6 nights had to call housekeeping twice forgot to clean room. Food and drinks not good!!! Most staff were friendly.Genuine Expedia guest review
"Nice hotel right on a gorgeous beach"
The room was bigger than I expected. The bed not the most comfortable but doable. The food in the hotel esas great we loved it! Overall a great experience. I would stay here again.Genuine Expedia guest review
"Great BUDGET resort"
Stayed here in 2013 and was awesome. Staff, room, and service was excellent. Went back May 2014 and seemed as though EVERYTHING had changed for the worse. Our room stayed hot and smelled like mold. Paid to stay in the adults only side and the bar at the adults pool closed at 5 every day. The food choices were the same every dinner meal. Overall, the […] resort is more for family's rather than an adult getaway. Read moreGenuine Expedia guest review
"Nice hotel, beautiful beach"
The hotel, beach, and grounds were nice. The food was also good. The front desk staff tried to argue with us about our reservation being for a king bed. Tried to give us a double twin room. They were rude, so we returned the favor. The rest of the staff was great. The front desk didn't give us any info about the resort upon check-in and were disorganized. […] Our phone and safe would work only intermittently and we ordered early morning room service that never came. It has the potential to be a great resort with a little better front desk operators. Read moreGenuine Expedia guest review
We booked this stay for our honeymoon. When we checked in, clearly exhausted from the wedding the day before, we were held up by someone trying to get us to use a good portion of one of our days on a sales pitch. We made it clear that we were there for 3 days and were not interested in using one minute of our precious time on sales pitches. This pitch […] went on for over 20 minutes before we were able to escape and get into our room. The rest of the stay, we were approached by various employees with sales pitches and deal offers. Their point was that if we returned, everything would be cheaper and even better. The thing is that the first stay wasn't that great when it came to service. One day our room wasn't even cleaned. I called the desk twice and still no one showed up. We flagged down someone in the hallway, who immediately came over and took care of it. It was almost 5 in the evening. we tipped him well because this was not his room to clean. Two days in a row I called again to the desk for missing cream and coffee. Both days, no one ever came to the room. Each time we approached the desk for anything, we were sent across the resort to the "meeting point" to get the answer. Again, this is were the sales people are mainly stationed. We called for almost two hours straight to the desk to make reservations to a restaurant. When we got through, it was booked. We were offered a reservation for Friday. It was Tuesday and we were checking out Wednesday. Read moreGenuine Expedia guest review
"Wonderful resort for all."
We went on a 5 day, 4 night trip to the sandos playacar. It was beautiful. The hotel staff was very friendly and always cleaning. The food was great! Dinners at the restaurants are a must. I would recommend to all. The beds are very uncomfortable though.Genuine Expedia guest review
"This Resort is huge!!!"
Do not Book this Resort if you like the Beach near the pool. You can find a better Resort for the money. The AC does not work at all in all of the so called reaustraunts and the food (dinners) where the worst we have had in our 5 trips to Mexico. We ended up going to 5th ave every night after our experience with the first dinner at the steakhouse (which […] doubles as the Brazilian one day a week). The food was so bad the waiter was laughing with us and told us what not to get. He also said to stay away from all of the reaustraunts. When we asked about the wine he said smiling "no one ever likes the wine don't get it". Breakfast and lunch were good. The only thing was the dead air in the buffet. They didn't even have fans!!!. The pool was really (Adult Section)nice but the set up was so spread out. We knew this when we booked it and didn't think it was a big deal. We were wrong. Read moreGenuine Expedia guest review
"Nice hotel right on the beach"
Had a fantastic experience at this hotel. The resort was wonderful and they had tons of activities to choose from to keep us busy. Our room was a little musty, but other than that zero complaints. We would return!Genuine Expedia guest review
Our entire trip was a blast!!!! 4 total, stayed in the adults only section which was very nice. Swim up bar was great and the drinks never stop flowing. Hotel staff was always friendly. Food... buffets were "ok", you'll find something to eat. Had the Brazilian and Asian restaurants, both were good. A lunch buffet is set up by the pool area in the "adults […] only" section which was actually much better than the buffets. Excursion - we did XPLOR which was really fun. LOTS of walking so wear comfy shoes that you won't mind getting wet (water shoes), you will get wet in every activity!! So worth it though!! :) over all, would recommend hotel and xplor!!! Read moreGenuine Expedia guest review
"Bad management, not responsive. Rude staff."
Didn't get the room we requested. We bioked four months in advanced. Had to wait one day to get the right one. Managers don't even try to resolve the issue. Phone in room did't work. Mirror in room is rusted. I could't even see myself. Restaurant service is bad. Servers need customer service skills and don't discriminate among clients. We are hispanic […] but we also come from USA. We compñained to dulce at the adults breakfast restaurant about the bad service. At least. she tried to fix the problem. Menu doesn't change, always the same. Shows at night three out of 7 are good. No waiter in adult pool area. Housekeeping kept forgetting to leave towels and drinks in the room. Read moreGenuine Expedia guest review
"Nice, if you don't mind walking . . ."
Great staff everywhere. Room was very spacious. Adult pool area was great and had good food during lunch times. The only downside for us was the walk to the beach. There were shuttles but they were always packed. But everything else was manageable. It was our holiday so we took our times and enjoyed the walks. My favorite spot to hang out in was the […] cupcake/coffee café (good iced coffees and air conditioning!). Would definitely return. Read moreGenuine Expedia guest review
"Excellent facilities, beautiful beach !!!"
Staff was terrific, entertainment very fun, beach was exceptional.Genuine Expedia guest review
Overall great place. Staff was excellent. Could NOT help enough!!! Enjoyed the adults section only. However, the distance to the beach was quite a walk.Genuine Expedia guest review
"Nice hotel. however there is room for improvement"
We booked the premium package.It was a junior suite. Room was nice, food is good, staff is friendly, beach is beautiful. When I checked in It was pathetic to see this guy at the reception trying to be the nice guy and eventually trying to sell time shares. I hope management gets this, we're not there to buy time shares, stop being annoying. My wife […] was tired and I was in no mood to be sold on any of their gimmicks. Hope they get it. Beach activities are good. You have daily beach activities which is great, just make it happen. Have your employees get these activities jump started, There was zumba, which was great, what happened to yoga? When there are no beach activities please turn off the loud music, we need to hear the ocean, the waves, quite moments are deeply appreciated, we don't need to be loud 24/7, we come there to have fun, but also to charge our batteries and relax. Your employees trying to sell on the beach this and that, is ok with me, but train them to understand that NO means NO, Discourage lung and ear pollution that means mostly jet skies and parasailing. I was breathing exhaust fumes on the beach and in the water. We understand the resort has no control over water traffic, however for sure they can control their own behavior. Put your guests health above your profit. The profit is always there, the guests may not be...Encourage non motorized activities. Green is the way to go. Overall Sandos Playacar is a nice place, a 4 out of 5 stars is fair Read moreGenuine Expedia guest review
Had a nice time in this beautiful resort . The only thing was not good is a mattress. Too firm. Other than that- no complains at allGenuine Expedia guest review
"Nice resort near the beach"
We had a great vacation at Sandos resort! They have it all, very nice!Genuine Expedia guest review
We've been searching for a great hotel for a long time and Sandos met all our criterias! The territory is huge and beautiful, the beach is perfect, the staff is really great, always smiling and willing to help, the food is oh so delicious! We've got a junior suite in Adults Only area, with a jacuzzi. Have nothing to complain about!Genuine Expedia guest review
"Overall great experience with a beautiful beach!"
I just returned from a 5 night stay at Sandos Playacar with a couple girlfriends. Overall, we had an excellent stay. We stayed in the adults only section and found the room to be very nice overlooking the pool. We loved that it was located by the adult swim up bar with a great bartender Luis who made us the best drinks! We were about a 5 minute walk […] from the beach which was down a nice path through the resort. The beach was absolutely stunning-large, plenty of chairs, and options to be in the sun or the shade. Food was pretty good, the Riviera Maya mexican restaurant was our favorite! We also loved the entertainment provided by the team at Sandos. The shows and bands every night were great! We highly enjoyed the fire show and beach party. Pedro and Armando from the entertainment team were fantastic! They were so friendly and really showed us a great time both on the resort and out on the town of Playa del Carmen. Read moreGenuine Expedia guest review
"This all-inclusive was not for us."
This was our first all-inclusive experience. We were looking to get away and do nothing but relax by the ocean and pool while enjoying good drinks and food. Cons: -The food was NOT good. The Festival Buffet had a large selection but just very poor quality at breakfast and dinner (didn't try at lunch). Tried the Adults Only (AO) breakfast buffet and […] it had the same options just without the crowd. Made reservations at Le Gourmet and it was so hot everyone looked uncomfortable! Food at Le Gourmet was okay. Cupcake Cafe was alright, but not consistent and a couple times my "coffee" was so bad I had to throw it away. The ingredients are very artificial and sweet in all the drinks. Tried another reservation at Iztapalapa and my husband's steak was terribly tough. Only satisfying meals were had at the AO Ceviche Bar at lunch. We even left the resort to go eat the last day of our vacation! -Got lured into the timeshare sales pitch, caution the 90 minutes went well over two hours! Pros: -Glad we upgraded to the AO section. The AO pool was our favorite area to lounge while having drinks from the swim up bar, served by Luis who was great! Activities coordinator Edgar was a lot of fun at the pool too. -Massages at the spa we're wonderful but 25 min is about $80USD Read moreGenuine Expedia guest review
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